(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Check In a Mifi
(remember to mark the ticket Returned AND Closed)
Put a question in Teams about a ticket
Resolve an Adobe issue
Reply to a question in Teams about a ticket
Check Out a Mifi
(customer info sheet AND ticket update)
Secure a Compromised Account
(according to our current process)
Add an article link to a conversation in Teams
Reply to a question in Teams about a ticket
Resolve a ReggieNet issue
Add an article link in a Journal Note
Watch a Canvas video for Instructors
Resolve an issue with O365 on a Mac
Assist a user in connecting to the ISU VPN
Assist with an Expired Password
(so a reset is not needed)
Resolve a ticket by calling a customer
Complete a ticket correctly Requesting an O365 Resource
Create an internal KB in Confluence
Create a Mifi Loan Reservation (remember to input a correct time!)
Assist a user with Citrix/Remote Lab
Send a ticket to Web Content
(one you can be proud of!)
Recover a Compromised Account
(according to our current process)
