(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resolve a ticket by calling a customer
Create an internal KB in Confluence
Assist a user with Citrix/Remote Lab
Check In a Mifi
(remember to mark the ticket Returned AND Closed)
Recover a Compromised Account
(according to our current process)
Reply to a question in Teams about a ticket
Add an article link in a Journal Note
Resolve an issue with O365 on a Mac
Check Out a Mifi
(customer info sheet AND ticket update)
Secure a Compromised Account
(according to our current process)
Create a Mifi Loan Reservation (remember to input a correct time!)
Watch a Canvas video for Instructors
Assist with an Expired Password
(so a reset is not needed)
Assist a user in connecting to the ISU VPN
Watch a Canvas video for students
Assist a Walk-In Customer
Add an article link to a conversation in Teams
Resolve an Adobe issue
Put a question in Teams about a ticket
Reply to a question in Teams about a ticket
Put a question in Teams about a ticket
Complete a ticket correctly Requesting an O365 Resource
Send a ticket to Web Content
(one you can be proud of!)
