Check Out aMifi(customer infosheet ANDticket update)Watch aCanvasvideo forstudentsCreate a MifiLoanReservation(remember toinput a correcttime!)Recover aCompromisedAccount(according toour currentprocess)Assist aWalk-InCustomerResolve aReggieNetissueComplete aticket correctlyRequestingan O365ResourceSecure aCompromisedAccount(according toour currentprocess)Reply to aquestion inTeams abouta ticketAssist a userwithCitrix/RemoteLabResolve aticket bycalling acustomerAssist withan ExpiredPassword(so a reset isnot needed)Send a ticketto WebContent(one you canbe proud of!)Reply to aquestion inTeams abouta ticketCheck In a Mifi(remember tomark the ticketReturned ANDClosed)Create aninternal KBinConfluenceResolvean issuewith O365on a MacPut aquestion inTeams abouta ticketPut aquestion inTeams abouta ticketWatch aCanvasvideo forInstructorsResolvean AdobeissueAdd anarticle link ina JournalNoteAdd anarticle link toaconversationin TeamsAssist a userinconnectingto the ISUVPNCheck Out aMifi(customer infosheet ANDticket update)Watch aCanvasvideo forstudentsCreate a MifiLoanReservation(remember toinput a correcttime!)Recover aCompromisedAccount(according toour currentprocess)Assist aWalk-InCustomerResolve aReggieNetissueComplete aticket correctlyRequestingan O365ResourceSecure aCompromisedAccount(according toour currentprocess)Reply to aquestion inTeams abouta ticketAssist a userwithCitrix/RemoteLabResolve aticket bycalling acustomerAssist withan ExpiredPassword(so a reset isnot needed)Send a ticketto WebContent(one you canbe proud of!)Reply to aquestion inTeams abouta ticketCheck In a Mifi(remember tomark the ticketReturned ANDClosed)Create aninternal KBinConfluenceResolvean issuewith O365on a MacPut aquestion inTeams abouta ticketPut aquestion inTeams abouta ticketWatch aCanvasvideo forInstructorsResolvean AdobeissueAdd anarticle link ina JournalNoteAdd anarticle link toaconversationin TeamsAssist a userinconnectingto the ISUVPN

TSC Spring BINGO Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check Out a Mifi (customer info sheet AND ticket update)
  2. Watch a Canvas video for students
  3. Create a Mifi Loan Reservation (remember to input a correct time!)
  4. Recover a Compromised Account (according to our current process)
  5. Assist a Walk-In Customer
  6. Resolve a ReggieNet issue
  7. Complete a ticket correctly Requesting an O365 Resource
  8. Secure a Compromised Account (according to our current process)
  9. Reply to a question in Teams about a ticket
  10. Assist a user with Citrix/Remote Lab
  11. Resolve a ticket by calling a customer
  12. Assist with an Expired Password (so a reset is not needed)
  13. Send a ticket to Web Content (one you can be proud of!)
  14. Reply to a question in Teams about a ticket
  15. Check In a Mifi (remember to mark the ticket Returned AND Closed)
  16. Create an internal KB in Confluence
  17. Resolve an issue with O365 on a Mac
  18. Put a question in Teams about a ticket
  19. Put a question in Teams about a ticket
  20. Watch a Canvas video for Instructors
  21. Resolve an Adobe issue
  22. Add an article link in a Journal Note
  23. Add an article link to a conversation in Teams
  24. Assist a user in connecting to the ISU VPN