(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Put a question in Teams about a ticket
Create an internal KB in Confluence
Assist with an Expired Password
(so a reset is not needed)
Reply to a question in Teams about a ticket
Resolve an issue with O365 on a Mac
Add an article link to a conversation in Teams
Complete a ticket correctly Requesting an O365 Resource
Resolve a ReggieNet issue
Check In a Mifi
(remember to mark the ticket Returned AND Closed)
Add an article link in a Journal Note
Send a ticket to Web Content
(one you can be proud of!)
Assist a user in connecting to the ISU VPN
Create a Mifi Loan Reservation (remember to input a correct time!)
Resolve a ticket by calling a customer
Watch a Canvas video for Instructors
Recover a Compromised Account
(according to our current process)
Assist a user with Citrix/Remote Lab
Secure a Compromised Account
(according to our current process)
Check Out a Mifi
(customer info sheet AND ticket update)
