(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Send a ticket to Web Content
(one you can be proud of!)
Assist a Walk-In Customer
Resolve a ReggieNet issue
Secure a Compromised Account
(according to our current process)
Assist a user in connecting to the ISU VPN
Create a Mifi Loan Reservation (remember to input a correct time!)
Assist with an Expired Password
(so a reset is not needed)
Assist a user with Citrix/Remote Lab
Reply to a question in Teams about a ticket
Add an article link in a Journal Note
Reply to a question in Teams about a ticket
Complete a ticket correctly Requesting an O365 Resource
Add an article link to a conversation in Teams
Resolve a ticket by calling a customer
Create an internal KB in Confluence
Check In a Mifi
(remember to mark the ticket Returned AND Closed)
Resolve an issue with O365 on a Mac
Watch a Canvas video for students
Check Out a Mifi
(customer info sheet AND ticket update)
Put a question in Teams about a ticket
Resolve an Adobe issue
Watch a Canvas video for Instructors
Recover a Compromised Account
(according to our current process)
