Build myconfidencethrough yourknowledge andeasy tounderstandexplanations.It’s importantto me toknow youare listening.Explaincoverages– CALLFAILUREOfferpost-callsurveyCommunicateliabilityI feel significantwhen you use mypreferred namemore than onceduringconversations.Appropriatelanguageused – CALLFAILURECommunicateclaim processSummarizecontact filenoteMake sure Iknow what toexpect andthe plan forfollow-up.ConfirmFacts ofLossExplainedrental coverageand read rentalword tracks –CALL FAILURERead ADSP wordtrack/Offer serviceoptions availablefor loss locationCALL FAILURE(s)Firstimpressionsmatter to me;use a warm andinvitinggreeting.ProvideonlineclaimstatusProvideclaimsegmentinformationKnow me.Understand myperspective byasking openendedquestions.Build myconfidencethrough yourknowledge andeasy tounderstandexplanations.It’s importantto me toknow youare listening.Explaincoverages– CALLFAILUREOfferpost-callsurveyCommunicateliabilityI feel significantwhen you use mypreferred namemore than onceduringconversations.Appropriatelanguageused – CALLFAILURECommunicateclaim processSummarizecontact filenoteMake sure Iknow what toexpect andthe plan forfollow-up.ConfirmFacts ofLossExplainedrental coverageand read rentalword tracks –CALL FAILURERead ADSP wordtrack/Offer serviceoptions availablefor loss locationCALL FAILURE(s)Firstimpressionsmatter to me;use a warm andinvitinggreeting.ProvideonlineclaimstatusProvideclaimsegmentinformationKnow me.Understand myperspective byasking openendedquestions.

Customer Interaction Review (CIR) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Build my confidence through your knowledge and easy to understand explanations.
  2. It’s important to me to know you are listening.
  3. Explain coverages – CALL FAILURE
  4. Offer post-call survey
  5. Communicate liability
  6. I feel significant when you use my preferred name more than once during conversations.
  7. Appropriate language used – CALL FAILURE
  8. Communicate claim process
  9. Summarize contact file note
  10. Make sure I know what to expect and the plan for follow-up.
  11. Confirm Facts of Loss
  12. Explained rental coverage and read rental word tracks – CALL FAILURE
  13. Read ADSP word track/Offer service options available for loss location CALL FAILURE(s)
  14. First impressions matter to me; use a warm and inviting greeting.
  15. Provide online claim status
  16. Provide claim segment information
  17. Know me. Understand my perspective by asking open ended questions.