(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Know me. Understand my perspective by asking open ended questions.
Read ADSP word track/Offer service options available for loss location CALL FAILURE(s)
Provide claim segment information
Offer post-call survey
I feel significant when you use my preferred name more than once during conversations.
Communicate claim process
Appropriate language used – CALL FAILURE
Explained rental coverage and read rental word tracks – CALL FAILURE
Explain coverages – CALL FAILURE
Summarize contact file note
Communicate liability
Confirm Facts of Loss
It’s important to me to know you are listening.
Make sure I know what to expect and the plan for follow-up.
Build my confidence through your knowledge and easy to understand explanations.
First impressions matter to me; use a warm and inviting greeting.
