(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Communicate claim process
Explain coverages – CALL FAILURE
Know me. Understand my perspective by asking open ended questions.
Communicate liability
Confirm Facts of Loss
Appropriate language used – CALL FAILURE
Provide claim segment information
Offer post-call survey
Make sure I know what to expect and the plan for follow-up.
Build my confidence through your knowledge and easy to understand explanations.
It’s important to me to know you are listening.
First impressions matter to me; use a warm and inviting greeting.
Provide online claim status
Read ADSP word track/Offer service options available for loss location CALL FAILURE(s)
Summarize contact file note
Explained rental coverage and read rental word tracks – CALL FAILURE
I feel significant when you use my preferred name more than once during conversations.
