(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Know me. Understand my perspective by asking open ended questions.
First impressions matter to me; use a warm and inviting greeting.
Build my confidence through your knowledge and easy to understand explanations.
Read ADSP word track/Offer service options available for loss location CALL FAILURE(s)
Confirm Facts of Loss
It’s important to me to know you are listening.
Communicate claim process
I feel significant when you use my preferred name more than once during conversations.
Appropriate language used – CALL FAILURE
Summarize contact file note
Provide online claim status
Communicate liability
Explain coverages – CALL FAILURE
Explained rental coverage and read rental word tracks – CALL FAILURE
Offer post-call survey
Provide claim segment information
Make sure I know what to expect and the plan for follow-up.