(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
Explained rental coverage and read rental word tracks – CALL FAILURE
Provide claim segment information
Build my confidence through your knowledge and easy to understand explanations.
Provide online claim status
Know me. Understand my perspective by asking open ended questions.
Communicate claim process
I feel significant when you use my preferred name more than once during conversations.
It’s important to me to know you are listening.
Communicate liability
Confirm Facts of Loss
Explain coverages – CALL FAILURE
Offer post-call survey
Summarize contact file note
Make sure I know what to expect and the plan for follow-up.
First impressions matter to me; use a warm and inviting greeting.
Read ADSP word track/Offer service options available for loss location CALL FAILURE(s)
