Appropriatelanguageused – CALLFAILURECommunicateliabilityExplainedrental coverageand read rentalword tracks –CALL FAILUREOfferpost-callsurveyBuild myconfidencethrough yourknowledge andeasy tounderstandexplanations.I feel significantwhen you use mypreferred namemore than onceduringconversations.Know me.Understand myperspective byasking openendedquestions.Communicateclaim processFirstimpressionsmatter to me;use a warm andinvitinggreeting.Explaincoverages– CALLFAILUREMake sure Iknow what toexpect andthe plan forfollow-up.It’s importantto me toknow youare listening.ProvideclaimsegmentinformationConfirmFacts ofLossProvideonlineclaimstatusSummarizecontact filenoteRead ADSP wordtrack/Offer serviceoptions availablefor loss locationCALL FAILURE(s)Appropriatelanguageused – CALLFAILURECommunicateliabilityExplainedrental coverageand read rentalword tracks –CALL FAILUREOfferpost-callsurveyBuild myconfidencethrough yourknowledge andeasy tounderstandexplanations.I feel significantwhen you use mypreferred namemore than onceduringconversations.Know me.Understand myperspective byasking openendedquestions.Communicateclaim processFirstimpressionsmatter to me;use a warm andinvitinggreeting.Explaincoverages– CALLFAILUREMake sure Iknow what toexpect andthe plan forfollow-up.It’s importantto me toknow youare listening.ProvideclaimsegmentinformationConfirmFacts ofLossProvideonlineclaimstatusSummarizecontact filenoteRead ADSP wordtrack/Offer serviceoptions availablefor loss locationCALL FAILURE(s)

Customer Interaction Review (CIR) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appropriate language used – CALL FAILURE
  2. Communicate liability
  3. Explained rental coverage and read rental word tracks – CALL FAILURE
  4. Offer post-call survey
  5. Build my confidence through your knowledge and easy to understand explanations.
  6. I feel significant when you use my preferred name more than once during conversations.
  7. Know me. Understand my perspective by asking open ended questions.
  8. Communicate claim process
  9. First impressions matter to me; use a warm and inviting greeting.
  10. Explain coverages – CALL FAILURE
  11. Make sure I know what to expect and the plan for follow-up.
  12. It’s important to me to know you are listening.
  13. Provide claim segment information
  14. Confirm Facts of Loss
  15. Provide online claim status
  16. Summarize contact file note
  17. Read ADSP word track/Offer service options available for loss location CALL FAILURE(s)