Firstimpressionsmatter to me;use a warm andinvitinggreeting.Explainedrental coverageand read rentalword tracks –CALL FAILUREAppropriatelanguageused – CALLFAILURERead ADSP wordtrack/Offer serviceoptions availablefor loss locationCALL FAILURE(s)ProvideonlineclaimstatusConfirmFacts ofLossIt’s importantto me toknow youare listening.I feel significantwhen you use mypreferred namemore than onceduringconversations.Know me.Understand myperspective byasking openendedquestions.CommunicateliabilityOfferpost-callsurveyProvideclaimsegmentinformationSummarizecontact filenoteExplaincoverages– CALLFAILUREBuild myconfidencethrough yourknowledge andeasy tounderstandexplanations.Communicateclaim processMake sure Iknow what toexpect andthe plan forfollow-up.Firstimpressionsmatter to me;use a warm andinvitinggreeting.Explainedrental coverageand read rentalword tracks –CALL FAILUREAppropriatelanguageused – CALLFAILURERead ADSP wordtrack/Offer serviceoptions availablefor loss locationCALL FAILURE(s)ProvideonlineclaimstatusConfirmFacts ofLossIt’s importantto me toknow youare listening.I feel significantwhen you use mypreferred namemore than onceduringconversations.Know me.Understand myperspective byasking openendedquestions.CommunicateliabilityOfferpost-callsurveyProvideclaimsegmentinformationSummarizecontact filenoteExplaincoverages– CALLFAILUREBuild myconfidencethrough yourknowledge andeasy tounderstandexplanations.Communicateclaim processMake sure Iknow what toexpect andthe plan forfollow-up.

Customer Interaction Review (CIR) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First impressions matter to me; use a warm and inviting greeting.
  2. Explained rental coverage and read rental word tracks – CALL FAILURE
  3. Appropriate language used – CALL FAILURE
  4. Read ADSP word track/Offer service options available for loss location CALL FAILURE(s)
  5. Provide online claim status
  6. Confirm Facts of Loss
  7. It’s important to me to know you are listening.
  8. I feel significant when you use my preferred name more than once during conversations.
  9. Know me. Understand my perspective by asking open ended questions.
  10. Communicate liability
  11. Offer post-call survey
  12. Provide claim segment information
  13. Summarize contact file note
  14. Explain coverages – CALL FAILURE
  15. Build my confidence through your knowledge and easy to understand explanations.
  16. Communicate claim process
  17. Make sure I know what to expect and the plan for follow-up.