Know me.Understand myperspective byasking openendedquestions.Firstimpressionsmatter to me;use a warm andinvitinggreeting.Build myconfidencethrough yourknowledge andeasy tounderstandexplanations.Read ADSP wordtrack/Offer serviceoptions availablefor loss locationCALL FAILURE(s)ConfirmFacts ofLossIt’s importantto me toknow youare listening.Communicateclaim processI feel significantwhen you use mypreferred namemore than onceduringconversations.Appropriatelanguageused – CALLFAILURESummarizecontact filenoteProvideonlineclaimstatusCommunicateliabilityExplaincoverages– CALLFAILUREExplainedrental coverageand read rentalword tracks –CALL FAILUREOfferpost-callsurveyProvideclaimsegmentinformationMake sure Iknow what toexpect andthe plan forfollow-up.Know me.Understand myperspective byasking openendedquestions.Firstimpressionsmatter to me;use a warm andinvitinggreeting.Build myconfidencethrough yourknowledge andeasy tounderstandexplanations.Read ADSP wordtrack/Offer serviceoptions availablefor loss locationCALL FAILURE(s)ConfirmFacts ofLossIt’s importantto me toknow youare listening.Communicateclaim processI feel significantwhen you use mypreferred namemore than onceduringconversations.Appropriatelanguageused – CALLFAILURESummarizecontact filenoteProvideonlineclaimstatusCommunicateliabilityExplaincoverages– CALLFAILUREExplainedrental coverageand read rentalword tracks –CALL FAILUREOfferpost-callsurveyProvideclaimsegmentinformationMake sure Iknow what toexpect andthe plan forfollow-up.

Customer Interaction Review (CIR) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Know me. Understand my perspective by asking open ended questions.
  2. First impressions matter to me; use a warm and inviting greeting.
  3. Build my confidence through your knowledge and easy to understand explanations.
  4. Read ADSP word track/Offer service options available for loss location CALL FAILURE(s)
  5. Confirm Facts of Loss
  6. It’s important to me to know you are listening.
  7. Communicate claim process
  8. I feel significant when you use my preferred name more than once during conversations.
  9. Appropriate language used – CALL FAILURE
  10. Summarize contact file note
  11. Provide online claim status
  12. Communicate liability
  13. Explain coverages – CALL FAILURE
  14. Explained rental coverage and read rental word tracks – CALL FAILURE
  15. Offer post-call survey
  16. Provide claim segment information
  17. Make sure I know what to expect and the plan for follow-up.