(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Make sure I know what to expect and the plan for follow-up.
It’s important to me to know you are listening.
Provide claim segment information
First impressions matter to me; use a warm and inviting greeting.
Explain coverages – CALL FAILURE
Communicate liability
Summarize contact file note
I feel significant when you use my preferred name more than once during conversations.
Know me. Understand my perspective by asking open ended questions.
Offer post-call survey
Explained rental coverage and read rental word tracks – CALL FAILURE
Build my confidence through your knowledge and easy to understand explanations.
Read ADSP word track/Offer service options available for loss location CALL FAILURE(s)
