(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain coverages – CALL FAILURE
I feel significant when you use my preferred name more than once during conversations.
Communicate liability
Explained rental coverage and read rental word tracks – CALL FAILURE
Confirm Facts of Loss
Provide claim segment information
It’s important to me to know you are listening.
Know me. Understand my perspective by asking open ended questions.
Read ADSP word track/Offer service options available for loss location CALL FAILURE(s)
Summarize contact file note
First impressions matter to me; use a warm and inviting greeting.
Appropriate language used – CALL FAILURE
Build my confidence through your knowledge and easy to understand explanations.
Communicate claim process
Make sure I know what to expect and the plan for follow-up.
