(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Make sure I know what to expect and the plan for follow-up.
Confirm Facts of Loss
Provide claim segment information
Explained rental coverage and read rental word tracks – CALL FAILURE
First impressions matter to me; use a warm and inviting greeting.
Communicate claim process
Know me. Understand my perspective by asking open ended questions.
It’s important to me to know you are listening.
Build my confidence through your knowledge and easy to understand explanations.
Offer post-call survey
Provide online claim status
Read ADSP word track/Offer service options available for loss location CALL FAILURE(s)
Summarize contact file note
Communicate liability
I feel significant when you use my preferred name more than once during conversations.
