Offerpost-callsurveyIt’s importantto me toknow youare listening.Know me.Understand myperspective byasking openendedquestions.Explaincoverages– CALLFAILURECommunicateclaim processI feel significantwhen you use mypreferred namemore than onceduringconversations.Summarizecontact filenoteProvideonlineclaimstatusMake sure Iknow what toexpect andthe plan forfollow-up.Build myconfidencethrough yourknowledge andeasy tounderstandexplanations.CommunicateliabilityRead ADSP wordtrack/Offer serviceoptions availablefor loss locationCALL FAILURE(s)ProvideclaimsegmentinformationConfirmFacts ofLossFirstimpressionsmatter to me;use a warm andinvitinggreeting.Appropriatelanguageused – CALLFAILUREExplainedrental coverageand read rentalword tracks –CALL FAILUREOfferpost-callsurveyIt’s importantto me toknow youare listening.Know me.Understand myperspective byasking openendedquestions.Explaincoverages– CALLFAILURECommunicateclaim processI feel significantwhen you use mypreferred namemore than onceduringconversations.Summarizecontact filenoteProvideonlineclaimstatusMake sure Iknow what toexpect andthe plan forfollow-up.Build myconfidencethrough yourknowledge andeasy tounderstandexplanations.CommunicateliabilityRead ADSP wordtrack/Offer serviceoptions availablefor loss locationCALL FAILURE(s)ProvideclaimsegmentinformationConfirmFacts ofLossFirstimpressionsmatter to me;use a warm andinvitinggreeting.Appropriatelanguageused – CALLFAILUREExplainedrental coverageand read rentalword tracks –CALL FAILURE

Customer Interaction Review (CIR) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer post-call survey
  2. It’s important to me to know you are listening.
  3. Know me. Understand my perspective by asking open ended questions.
  4. Explain coverages – CALL FAILURE
  5. Communicate claim process
  6. I feel significant when you use my preferred name more than once during conversations.
  7. Summarize contact file note
  8. Provide online claim status
  9. Make sure I know what to expect and the plan for follow-up.
  10. Build my confidence through your knowledge and easy to understand explanations.
  11. Communicate liability
  12. Read ADSP word track/Offer service options available for loss location CALL FAILURE(s)
  13. Provide claim segment information
  14. Confirm Facts of Loss
  15. First impressions matter to me; use a warm and inviting greeting.
  16. Appropriate language used – CALL FAILURE
  17. Explained rental coverage and read rental word tracks – CALL FAILURE