Know me.Understand myperspective byasking openendedquestions.Summarizecontact filenoteProvideonlineclaimstatusCommunicateclaim processOfferpost-callsurveyProvideclaimsegmentinformationFirstimpressionsmatter to me;use a warm andinvitinggreeting.Explainedrental coverageand read rentalword tracks –CALL FAILUREExplaincoverages– CALLFAILUREI feel significantwhen you use mypreferred namemore than onceduringconversations.Read ADSP wordtrack/Offer serviceoptions availablefor loss locationCALL FAILURE(s)ConfirmFacts ofLossBuild myconfidencethrough yourknowledge andeasy tounderstandexplanations.Appropriatelanguageused – CALLFAILUREIt’s importantto me toknow youare listening.CommunicateliabilityMake sure Iknow what toexpect andthe plan forfollow-up.Know me.Understand myperspective byasking openendedquestions.Summarizecontact filenoteProvideonlineclaimstatusCommunicateclaim processOfferpost-callsurveyProvideclaimsegmentinformationFirstimpressionsmatter to me;use a warm andinvitinggreeting.Explainedrental coverageand read rentalword tracks –CALL FAILUREExplaincoverages– CALLFAILUREI feel significantwhen you use mypreferred namemore than onceduringconversations.Read ADSP wordtrack/Offer serviceoptions availablefor loss locationCALL FAILURE(s)ConfirmFacts ofLossBuild myconfidencethrough yourknowledge andeasy tounderstandexplanations.Appropriatelanguageused – CALLFAILUREIt’s importantto me toknow youare listening.CommunicateliabilityMake sure Iknow what toexpect andthe plan forfollow-up.

Customer Interaction Review (CIR) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Know me. Understand my perspective by asking open ended questions.
  2. Summarize contact file note
  3. Provide online claim status
  4. Communicate claim process
  5. Offer post-call survey
  6. Provide claim segment information
  7. First impressions matter to me; use a warm and inviting greeting.
  8. Explained rental coverage and read rental word tracks – CALL FAILURE
  9. Explain coverages – CALL FAILURE
  10. I feel significant when you use my preferred name more than once during conversations.
  11. Read ADSP word track/Offer service options available for loss location CALL FAILURE(s)
  12. Confirm Facts of Loss
  13. Build my confidence through your knowledge and easy to understand explanations.
  14. Appropriate language used – CALL FAILURE
  15. It’s important to me to know you are listening.
  16. Communicate liability
  17. Make sure I know what to expect and the plan for follow-up.