Customer Interaction Review (CIR)

Customer Interaction Review (CIR) Bingo Card

This bingo card has 17 words: Provide online claim status, Communicate liability, Read ADSP word track/Offer service options available for loss location CALL FAILURE(s), Explained rental coverage and read rental word tracks – CALL FAILURE, Offer post-call survey, Summarize contact file note, Provide claim segment information, It’s important to me to know you are listening., Know me. Understand my perspective by asking open ended questions., I feel significant when you use my preferred name more than once during conversations., First impressions matter to me; use a warm and inviting greeting., Confirm Facts of Loss, Build my confidence through your knowledge and easy to understand explanations., Make sure I know what to expect and the plan for follow-up., Explain coverages – CALL FAILURE, Appropriate language used – CALL FAILURE and Communicate claim process.

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