(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Answer first inbound call by 8:10am
Shoutout a teammate
Complete a carrier call back
Help another team with audits or approvals
Shoutout a CE rep
"Is there anything else I can help with?"
Deescalate carrier call that requests for Sup/TC
Have 5 answered underperforming calls week 2
In office all 5 days of the week
RTS PRO coaching with carrier
Refer to the carrier by name
Submit 5 UA's tickets a week
Have 5 answered underperforming calls week 1
Have a carrier leave a positive review (email or google)
Small talkin' with a carrier
"Stay safe out there"
Purchase 5 held invoices a day
Take an escalated call from the CE team
"thank you for your business"
Say "good morning" in the Question Master chat
Post a proactive message about a carrier in the CE channel
