Deescalatecarrier callthat requestsfor Sup/TCAnswer10 callsin a dayCross sellingservices(Fuel/ProTransport)Answer firstinbound callby 8:10amPost aproactivemessage abouta carrier in theCE channelCompletea carriercall backShoutouta CE repHave 5answeredunderperformingcalls week 2Shoutoutateammate"Staysafe outthere"Have acarrier leavea positivereview (emailor google)In officeall 5 daysof theweekPurchase5 heldinvoices adayLast callafter4:45pm "thankyou foryourbusiness"Say "goodmorning" inthe QuestionMaster chatRTS PROcoachingwithcarrier"Is thereanythingelse I canhelp with?" Have 5answeredunderperformingcalls week 1Help anotherteam withaudits orapprovalsSubmit 5UA'stickets aweekSmalltalkin' witha carrier Refer tothe carrierby nameTake anescalatedcall from theCE teamDeescalatecarrier callthat requestsfor Sup/TCAnswer10 callsin a dayCross sellingservices(Fuel/ProTransport)Answer firstinbound callby 8:10amPost aproactivemessage abouta carrier in theCE channelCompletea carriercall backShoutouta CE repHave 5answeredunderperformingcalls week 2Shoutoutateammate"Staysafe outthere"Have acarrier leavea positivereview (emailor google)In officeall 5 daysof theweekPurchase5 heldinvoices adayLast callafter4:45pm "thankyou foryourbusiness"Say "goodmorning" inthe QuestionMaster chatRTS PROcoachingwithcarrier"Is thereanythingelse I canhelp with?" Have 5answeredunderperformingcalls week 1Help anotherteam withaudits orapprovalsSubmit 5UA'stickets aweekSmalltalkin' witha carrier Refer tothe carrierby nameTake anescalatedcall from theCE team

APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalate carrier call that requests for Sup/TC
  2. Answer 10 calls in a day
  3. Cross selling services (Fuel/Pro Transport)
  4. Answer first inbound call by 8:10am
  5. Post a proactive message about a carrier in the CE channel
  6. Complete a carrier call back
  7. Shoutout a CE rep
  8. Have 5 answered underperforming calls week 2
  9. Shoutout a teammate
  10. "Stay safe out there"
  11. Have a carrier leave a positive review (email or google)
  12. In office all 5 days of the week
  13. Purchase 5 held invoices a day
  14. Last call after 4:45pm
  15. "thank you for your business"
  16. Say "good morning" in the Question Master chat
  17. RTS PRO coaching with carrier
  18. "Is there anything else I can help with?"
  19. Have 5 answered underperforming calls week 1
  20. Help another team with audits or approvals
  21. Submit 5 UA's tickets a week
  22. Small talkin' with a carrier
  23. Refer to the carrier by name
  24. Take an escalated call from the CE team