Purchase5 heldinvoices adaySmalltalkin' witha carrier Answer10 callsin a dayPost aproactivemessage abouta carrier in theCE channelIn officeall 5 daysof theweek"Is thereanythingelse I canhelp with?" Deescalatecarrier callthat requestsfor Sup/TCShoutoutateammateSubmit 5UA'stickets aweekShoutouta CE repHelp anotherteam withaudits orapprovalsSay "goodmorning" inthe QuestionMaster chatLast callafter4:45pm "Staysafe outthere"Have 5answeredunderperformingcalls week 1Refer tothe carrierby nameHave acarrier leavea positivereview (emailor google)Cross sellingservices(Fuel/ProTransport)Have 5answeredunderperformingcalls week 2Take anescalatedcall from theCE teamCompletea carriercall backAnswer firstinbound callby 8:10am"thankyou foryourbusiness"RTS PROcoachingwithcarrierPurchase5 heldinvoices adaySmalltalkin' witha carrier Answer10 callsin a dayPost aproactivemessage abouta carrier in theCE channelIn officeall 5 daysof theweek"Is thereanythingelse I canhelp with?" Deescalatecarrier callthat requestsfor Sup/TCShoutoutateammateSubmit 5UA'stickets aweekShoutouta CE repHelp anotherteam withaudits orapprovalsSay "goodmorning" inthe QuestionMaster chatLast callafter4:45pm "Staysafe outthere"Have 5answeredunderperformingcalls week 1Refer tothe carrierby nameHave acarrier leavea positivereview (emailor google)Cross sellingservices(Fuel/ProTransport)Have 5answeredunderperformingcalls week 2Take anescalatedcall from theCE teamCompletea carriercall backAnswer firstinbound callby 8:10am"thankyou foryourbusiness"RTS PROcoachingwithcarrier

APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Purchase 5 held invoices a day
  2. Small talkin' with a carrier
  3. Answer 10 calls in a day
  4. Post a proactive message about a carrier in the CE channel
  5. In office all 5 days of the week
  6. "Is there anything else I can help with?"
  7. Deescalate carrier call that requests for Sup/TC
  8. Shoutout a teammate
  9. Submit 5 UA's tickets a week
  10. Shoutout a CE rep
  11. Help another team with audits or approvals
  12. Say "good morning" in the Question Master chat
  13. Last call after 4:45pm
  14. "Stay safe out there"
  15. Have 5 answered underperforming calls week 1
  16. Refer to the carrier by name
  17. Have a carrier leave a positive review (email or google)
  18. Cross selling services (Fuel/Pro Transport)
  19. Have 5 answered underperforming calls week 2
  20. Take an escalated call from the CE team
  21. Complete a carrier call back
  22. Answer first inbound call by 8:10am
  23. "thank you for your business"
  24. RTS PRO coaching with carrier