Have 5answeredunderperformingcalls week 2Last callafter4:45pm "Is thereanythingelse I canhelp with?" Purchase5 heldinvoices adayShoutouta CE repPost aproactivemessage abouta carrier in theCE channelHave 5answeredunderperformingcalls week 1RTS PROcoachingwithcarrierCompletea carriercall back"thankyou foryourbusiness"Answer10 callsin a day"Staysafe outthere"Help anotherteam withaudits orapprovalsHave acarrier leavea positivereview (emailor google)Refer tothe carrierby nameDeescalatecarrier callthat requestsfor Sup/TCAnswer firstinbound callby 8:10amShoutoutateammateSubmit 5UA'stickets aweekTake anescalatedcall from theCE teamIn officeall 5 daysof theweekSay "goodmorning" inthe QuestionMaster chatSmalltalkin' witha carrier Cross sellingservices(Fuel/ProTransport)Have 5answeredunderperformingcalls week 2Last callafter4:45pm "Is thereanythingelse I canhelp with?" Purchase5 heldinvoices adayShoutouta CE repPost aproactivemessage abouta carrier in theCE channelHave 5answeredunderperformingcalls week 1RTS PROcoachingwithcarrierCompletea carriercall back"thankyou foryourbusiness"Answer10 callsin a day"Staysafe outthere"Help anotherteam withaudits orapprovalsHave acarrier leavea positivereview (emailor google)Refer tothe carrierby nameDeescalatecarrier callthat requestsfor Sup/TCAnswer firstinbound callby 8:10amShoutoutateammateSubmit 5UA'stickets aweekTake anescalatedcall from theCE teamIn officeall 5 daysof theweekSay "goodmorning" inthe QuestionMaster chatSmalltalkin' witha carrier Cross sellingservices(Fuel/ProTransport)

APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have 5 answered underperforming calls week 2
  2. Last call after 4:45pm
  3. "Is there anything else I can help with?"
  4. Purchase 5 held invoices a day
  5. Shoutout a CE rep
  6. Post a proactive message about a carrier in the CE channel
  7. Have 5 answered underperforming calls week 1
  8. RTS PRO coaching with carrier
  9. Complete a carrier call back
  10. "thank you for your business"
  11. Answer 10 calls in a day
  12. "Stay safe out there"
  13. Help another team with audits or approvals
  14. Have a carrier leave a positive review (email or google)
  15. Refer to the carrier by name
  16. Deescalate carrier call that requests for Sup/TC
  17. Answer first inbound call by 8:10am
  18. Shoutout a teammate
  19. Submit 5 UA's tickets a week
  20. Take an escalated call from the CE team
  21. In office all 5 days of the week
  22. Say "good morning" in the Question Master chat
  23. Small talkin' with a carrier
  24. Cross selling services (Fuel/Pro Transport)