(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Answer first inbound call by 8:10am
Answer 10 calls in a day
Have 5 answered underperforming calls week 1
Complete a carrier call back
Have a carrier leave a positive review (email or google)
Submit 5 UA's tickets a week
Say "good morning" in the Question Master chat
"Is there anything else I can help with?"
RTS PRO coaching with carrier
Purchase 5 held invoices a day
Shoutout a CE rep
In office all 5 days of the week
Shoutout a teammate
Cross selling services (Fuel/Pro Transport)
Refer to the carrier by name
Have 5 answered underperforming calls week 2
"Stay safe out there"
Small talkin' with a carrier
"thank you for your business"
Last call after 4:45pm
Take an escalated call from the CE team
Deescalate carrier call that requests for Sup/TC
Help another team with audits or approvals
Post a proactive message about a carrier in the CE channel
