Refer tothe carrierby namePurchase5 heldinvoices adayPost aproactivemessage abouta carrier in theCE channel"Is thereanythingelse I canhelp with?" Last callafter4:45pm Cross sellingservices(Fuel/ProTransport)"thankyou foryourbusiness"Shoutouta CE repHave acarrier leavea positivereview (emailor google)Answer firstinbound callby 8:10amHave 5answeredunderperformingcalls week 2RTS PROcoachingwithcarrierHelp anotherteam withaudits orapprovalsAnswer10 callsin a dayTake anescalatedcall from theCE teamDeescalatecarrier callthat requestsfor Sup/TCSubmit 5UA'stickets aweekCompletea carriercall backSay "goodmorning" inthe QuestionMaster chatIn officeall 5 daysof theweek"Staysafe outthere"Smalltalkin' witha carrier ShoutoutateammateHave 5answeredunderperformingcalls week 1Refer tothe carrierby namePurchase5 heldinvoices adayPost aproactivemessage abouta carrier in theCE channel"Is thereanythingelse I canhelp with?" Last callafter4:45pm Cross sellingservices(Fuel/ProTransport)"thankyou foryourbusiness"Shoutouta CE repHave acarrier leavea positivereview (emailor google)Answer firstinbound callby 8:10amHave 5answeredunderperformingcalls week 2RTS PROcoachingwithcarrierHelp anotherteam withaudits orapprovalsAnswer10 callsin a dayTake anescalatedcall from theCE teamDeescalatecarrier callthat requestsfor Sup/TCSubmit 5UA'stickets aweekCompletea carriercall backSay "goodmorning" inthe QuestionMaster chatIn officeall 5 daysof theweek"Staysafe outthere"Smalltalkin' witha carrier ShoutoutateammateHave 5answeredunderperformingcalls week 1

APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refer to the carrier by name
  2. Purchase 5 held invoices a day
  3. Post a proactive message about a carrier in the CE channel
  4. "Is there anything else I can help with?"
  5. Last call after 4:45pm
  6. Cross selling services (Fuel/Pro Transport)
  7. "thank you for your business"
  8. Shoutout a CE rep
  9. Have a carrier leave a positive review (email or google)
  10. Answer first inbound call by 8:10am
  11. Have 5 answered underperforming calls week 2
  12. RTS PRO coaching with carrier
  13. Help another team with audits or approvals
  14. Answer 10 calls in a day
  15. Take an escalated call from the CE team
  16. Deescalate carrier call that requests for Sup/TC
  17. Submit 5 UA's tickets a week
  18. Complete a carrier call back
  19. Say "good morning" in the Question Master chat
  20. In office all 5 days of the week
  21. "Stay safe out there"
  22. Small talkin' with a carrier
  23. Shoutout a teammate
  24. Have 5 answered underperforming calls week 1