APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. RTS PRO coaching with carrier
2. Complete a carrier call back
3. Say "good morning" in the Question Master chat
4. Help another team with audits or approvals
5. In office all 5 days of the week
6. Shoutout a CE rep
7. Post a proactive message about a carrier in the CE channel
8. Have 5 answered underperforming calls week 2
9. Shoutout a teammate
10. Submit 5 UA's tickets a week
11. Cross selling services (Fuel/Pro Transport)
12. Answer 10 calls in a day
13. Purchase 5 held invoices a day
14. Have a carrier leave a positive review (email or google)
15. Small talkin' with a carrier
16. Take an escalated call from the CE team
17. Last call after 4:45pm
18. Refer to the carrier by name
19. Answer first inbound call by 8:10am
20. "Is there anything else I can help with?"
21. Have 5 answered underperforming calls week 1
22. Deescalate carrier call that requests for Sup/TC
23. "Stay safe out there"
24. "thank you for your business"