APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Take an escalated call from the CE team
2. Have 5 answered underperforming calls week 2
3. Answer first inbound call by 8:10am
4. Refer to the carrier by name
5. Say "good morning" in the Question Master chat
6. Have a carrier leave a positive review (email or google)
7. Last call after 4:45pm
8. Shoutout a CE rep
9. Shoutout a teammate
10. "Stay safe out there"
11. Cross selling services (Fuel/Pro Transport)
12. In office all 5 days of the week
13. Complete a carrier call back
14. Post a proactive message about a carrier in the CE channel
15. Deescalate carrier call that requests for Sup/TC
16. RTS PRO coaching with carrier
17. Answer 10 calls in a day
18. Submit 5 UA's tickets a week
19. Help another team with audits or approvals
20. "thank you for your business"
21. "Is there anything else I can help with?"
22. Small talkin' with a carrier
23. Have 5 answered underperforming calls week 1
24. Purchase 5 held invoices a day