Submit 5UA'stickets aweekSay "goodmorning" inthe QuestionMaster chatAnswer firstinbound callby 8:10am"Staysafe outthere"Take anescalatedcall from theCE teamAnswer10 callsin a day"Is thereanythingelse I canhelp with?" Purchase5 heldinvoices adayPost aproactivemessage abouta carrier in theCE channelCompletea carriercall backHave 5answeredunderperformingcalls week 1Last callafter4:45pm Shoutouta CE repHelp anotherteam withaudits orapprovalsRTS PROcoachingwithcarrierIn officeall 5 daysof theweekShoutoutateammateRefer tothe carrierby nameCross sellingservices(Fuel/ProTransport)Have 5answeredunderperformingcalls week 2Have acarrier leavea positivereview (emailor google)"thankyou foryourbusiness"Deescalatecarrier callthat requestsfor Sup/TCSmalltalkin' witha carrier Submit 5UA'stickets aweekSay "goodmorning" inthe QuestionMaster chatAnswer firstinbound callby 8:10am"Staysafe outthere"Take anescalatedcall from theCE teamAnswer10 callsin a day"Is thereanythingelse I canhelp with?" Purchase5 heldinvoices adayPost aproactivemessage abouta carrier in theCE channelCompletea carriercall backHave 5answeredunderperformingcalls week 1Last callafter4:45pm Shoutouta CE repHelp anotherteam withaudits orapprovalsRTS PROcoachingwithcarrierIn officeall 5 daysof theweekShoutoutateammateRefer tothe carrierby nameCross sellingservices(Fuel/ProTransport)Have 5answeredunderperformingcalls week 2Have acarrier leavea positivereview (emailor google)"thankyou foryourbusiness"Deescalatecarrier callthat requestsfor Sup/TCSmalltalkin' witha carrier 

APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Submit 5 UA's tickets a week
  2. Say "good morning" in the Question Master chat
  3. Answer first inbound call by 8:10am
  4. "Stay safe out there"
  5. Take an escalated call from the CE team
  6. Answer 10 calls in a day
  7. "Is there anything else I can help with?"
  8. Purchase 5 held invoices a day
  9. Post a proactive message about a carrier in the CE channel
  10. Complete a carrier call back
  11. Have 5 answered underperforming calls week 1
  12. Last call after 4:45pm
  13. Shoutout a CE rep
  14. Help another team with audits or approvals
  15. RTS PRO coaching with carrier
  16. In office all 5 days of the week
  17. Shoutout a teammate
  18. Refer to the carrier by name
  19. Cross selling services (Fuel/Pro Transport)
  20. Have 5 answered underperforming calls week 2
  21. Have a carrier leave a positive review (email or google)
  22. "thank you for your business"
  23. Deescalate carrier call that requests for Sup/TC
  24. Small talkin' with a carrier