RTS PROcoachingwithcarrierSubmit 5UA'stickets aweekSmalltalkin' witha carrier In officeall 5 daysof theweekDeescalatecarrier callthat requestsfor Sup/TCLast callafter4:45pm Shoutouta CE repCompletea carriercall backHave 5answeredunderperformingcalls week 1Purchase5 heldinvoices adayPost aproactivemessage abouta carrier in theCE channel"Is thereanythingelse I canhelp with?" ShoutoutateammateCross sellingservices(Fuel/ProTransport)Have 5answeredunderperformingcalls week 2Refer tothe carrierby nameHave acarrier leavea positivereview (emailor google)Take anescalatedcall from theCE teamAnswer10 callsin a dayHelp anotherteam withaudits orapprovalsSay "goodmorning" inthe QuestionMaster chatAnswer firstinbound callby 8:10am"thankyou foryourbusiness""Staysafe outthere"RTS PROcoachingwithcarrierSubmit 5UA'stickets aweekSmalltalkin' witha carrier In officeall 5 daysof theweekDeescalatecarrier callthat requestsfor Sup/TCLast callafter4:45pm Shoutouta CE repCompletea carriercall backHave 5answeredunderperformingcalls week 1Purchase5 heldinvoices adayPost aproactivemessage abouta carrier in theCE channel"Is thereanythingelse I canhelp with?" ShoutoutateammateCross sellingservices(Fuel/ProTransport)Have 5answeredunderperformingcalls week 2Refer tothe carrierby nameHave acarrier leavea positivereview (emailor google)Take anescalatedcall from theCE teamAnswer10 callsin a dayHelp anotherteam withaudits orapprovalsSay "goodmorning" inthe QuestionMaster chatAnswer firstinbound callby 8:10am"thankyou foryourbusiness""Staysafe outthere"

APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. RTS PRO coaching with carrier
  2. Submit 5 UA's tickets a week
  3. Small talkin' with a carrier
  4. In office all 5 days of the week
  5. Deescalate carrier call that requests for Sup/TC
  6. Last call after 4:45pm
  7. Shoutout a CE rep
  8. Complete a carrier call back
  9. Have 5 answered underperforming calls week 1
  10. Purchase 5 held invoices a day
  11. Post a proactive message about a carrier in the CE channel
  12. "Is there anything else I can help with?"
  13. Shoutout a teammate
  14. Cross selling services (Fuel/Pro Transport)
  15. Have 5 answered underperforming calls week 2
  16. Refer to the carrier by name
  17. Have a carrier leave a positive review (email or google)
  18. Take an escalated call from the CE team
  19. Answer 10 calls in a day
  20. Help another team with audits or approvals
  21. Say "good morning" in the Question Master chat
  22. Answer first inbound call by 8:10am
  23. "thank you for your business"
  24. "Stay safe out there"