APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Have 5 answered underperforming calls week 2
2. Last call after 4:45pm
3. "Is there anything else I can help with?"
4. Purchase 5 held invoices a day
5. Shoutout a CE rep
6. Post a proactive message about a carrier in the CE channel
7. Have 5 answered underperforming calls week 1
8. RTS PRO coaching with carrier
9. Complete a carrier call back
10. "thank you for your business"
11. Answer 10 calls in a day
12. "Stay safe out there"
13. Help another team with audits or approvals
14. Have a carrier leave a positive review (email or google)
15. Refer to the carrier by name
16. Deescalate carrier call that requests for Sup/TC
17. Answer first inbound call by 8:10am
18. Shoutout a teammate
19. Submit 5 UA's tickets a week
20. Take an escalated call from the CE team
21. In office all 5 days of the week
22. Say "good morning" in the Question Master chat
23. Small talkin' with a carrier
24. Cross selling services (Fuel/Pro Transport)