(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have 5 answered underperforming calls week 2
Deescalate carrier call that requests for Sup/TC
Answer 10 calls in a day
In office all 5 days of the week
Shoutout a CE rep
Complete a carrier call back
Cross selling services (Fuel/Pro Transport)
Say "good morning" in the Question Master chat
Last call after 4:45pm
Help another team with audits or approvals
Submit 5 UA's tickets a week
Refer to the carrier by name
"Is there anything else I can help with?"
Have 5 answered underperforming calls week 1
Post a proactive message about a carrier in the CE channel
Shoutout a teammate
Purchase 5 held invoices a day
"thank you for your business"
Answer first inbound call by 8:10am
"Stay safe out there"
Small talkin' with a carrier
Have a carrier leave a positive review (email or google)
