Have acarrier leavea positivereview (emailor google)Take anescalatedcall from theCE teamCross sellingservices(Fuel/ProTransport)Post aproactivemessage abouta carrier in theCE channelSmalltalkin' witha carrier Submit 5UA'stickets aweekHave 5answeredunderperformingcalls week 2ShoutoutateammateAnswer firstinbound callby 8:10amAnswer10 callsin a dayRTS PROcoachingwithcarrierSay "goodmorning" inthe QuestionMaster chat"thankyou foryourbusiness"Purchase5 heldinvoices aday"Is thereanythingelse I canhelp with?" Have 5answeredunderperformingcalls week 1Help anotherteam withaudits orapprovalsDeescalatecarrier callthat requestsfor Sup/TCLast callafter4:45pm Shoutouta CE rep"Staysafe outthere"In officeall 5 daysof theweekCompletea carriercall backRefer tothe carrierby nameHave acarrier leavea positivereview (emailor google)Take anescalatedcall from theCE teamCross sellingservices(Fuel/ProTransport)Post aproactivemessage abouta carrier in theCE channelSmalltalkin' witha carrier Submit 5UA'stickets aweekHave 5answeredunderperformingcalls week 2ShoutoutateammateAnswer firstinbound callby 8:10amAnswer10 callsin a dayRTS PROcoachingwithcarrierSay "goodmorning" inthe QuestionMaster chat"thankyou foryourbusiness"Purchase5 heldinvoices aday"Is thereanythingelse I canhelp with?" Have 5answeredunderperformingcalls week 1Help anotherteam withaudits orapprovalsDeescalatecarrier callthat requestsfor Sup/TCLast callafter4:45pm Shoutouta CE rep"Staysafe outthere"In officeall 5 daysof theweekCompletea carriercall backRefer tothe carrierby name

APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a carrier leave a positive review (email or google)
  2. Take an escalated call from the CE team
  3. Cross selling services (Fuel/Pro Transport)
  4. Post a proactive message about a carrier in the CE channel
  5. Small talkin' with a carrier
  6. Submit 5 UA's tickets a week
  7. Have 5 answered underperforming calls week 2
  8. Shoutout a teammate
  9. Answer first inbound call by 8:10am
  10. Answer 10 calls in a day
  11. RTS PRO coaching with carrier
  12. Say "good morning" in the Question Master chat
  13. "thank you for your business"
  14. Purchase 5 held invoices a day
  15. "Is there anything else I can help with?"
  16. Have 5 answered underperforming calls week 1
  17. Help another team with audits or approvals
  18. Deescalate carrier call that requests for Sup/TC
  19. Last call after 4:45pm
  20. Shoutout a CE rep
  21. "Stay safe out there"
  22. In office all 5 days of the week
  23. Complete a carrier call back
  24. Refer to the carrier by name