APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Shoutout a teammate
2. Answer first inbound call by 8:10am
3. Have a carrier leave a positive review (email or google)
4. Have 5 answered underperforming calls week 2
5. Answer 10 calls in a day
6. Cross selling services (Fuel/Pro Transport)
7. "thank you for your business"
8. Last call after 4:45pm
9. Take an escalated call from the CE team
10. Post a proactive message about a carrier in the CE channel
11. Deescalate carrier call that requests for Sup/TC
12. Purchase 5 held invoices a day
13. "Stay safe out there"
14. Submit 5 UA's tickets a week
15. Have 5 answered underperforming calls week 1
16. Complete a carrier call back
17. Refer to the carrier by name
18. Help another team with audits or approvals
19. In office all 5 days of the week
20. RTS PRO coaching with carrier
21. Say "good morning" in the Question Master chat
22. Small talkin' with a carrier
23. Shoutout a CE rep
24. "Is there anything else I can help with?"