APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Say "good morning" in the Question Master chat
2. Post a proactive message about a carrier in the CE channel
3. Shoutout a CE rep
4. RTS PRO coaching with carrier
5. Cross selling services (Fuel/Pro Transport)
6. Have 5 answered underperforming calls week 2
7. Have a carrier leave a positive review (email or google)
8. In office all 5 days of the week
9. Answer first inbound call by 8:10am
10. Submit 5 UA's tickets a week
11. Help another team with audits or approvals
12. Deescalate carrier call that requests for Sup/TC
13. Purchase 5 held invoices a day
14. Answer 10 calls in a day
15. Refer to the carrier by name
16. Small talkin' with a carrier
17. Take an escalated call from the CE team
18. "Stay safe out there"
19. Last call after 4:45pm
20. Have 5 answered underperforming calls week 1
21. Shoutout a teammate
22. "Is there anything else I can help with?"
23. "thank you for your business"
24. Complete a carrier call back