APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Refer to the carrier by name
2. Purchase 5 held invoices a day
3. Post a proactive message about a carrier in the CE channel
4. "Is there anything else I can help with?"
5. Last call after 4:45pm
6. Cross selling services (Fuel/Pro Transport)
7. "thank you for your business"
8. Shoutout a CE rep
9. Have a carrier leave a positive review (email or google)
10. Answer first inbound call by 8:10am
11. Have 5 answered underperforming calls week 2
12. RTS PRO coaching with carrier
13. Help another team with audits or approvals
14. Answer 10 calls in a day
15. Take an escalated call from the CE team
16. Deescalate carrier call that requests for Sup/TC
17. Submit 5 UA's tickets a week
18. Complete a carrier call back
19. Say "good morning" in the Question Master chat
20. In office all 5 days of the week
21. "Stay safe out there"
22. Small talkin' with a carrier
23. Shoutout a teammate
24. Have 5 answered underperforming calls week 1