APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Deescalate carrier call that requests for Sup/TC
2. Answer 10 calls in a day
3. Cross selling services (Fuel/Pro Transport)
4. Answer first inbound call by 8:10am
5. Post a proactive message about a carrier in the CE channel
6. Complete a carrier call back
7. Shoutout a CE rep
8. Have 5 answered underperforming calls week 2
9. Shoutout a teammate
10. "Stay safe out there"
11. Have a carrier leave a positive review (email or google)
12. In office all 5 days of the week
13. Purchase 5 held invoices a day
14. Last call after 4:45pm
15. "thank you for your business"
16. Say "good morning" in the Question Master chat
17. RTS PRO coaching with carrier
18. "Is there anything else I can help with?"
19. Have 5 answered underperforming calls week 1
20. Help another team with audits or approvals
21. Submit 5 UA's tickets a week
22. Small talkin' with a carrier
23. Refer to the carrier by name
24. Take an escalated call from the CE team