Have acarrier leavea positivereview (emailor google)Answer10 callsin a dayShoutouta CE repAnswer firstinbound callby 8:10amRefer tothe carrierby name"thankyou foryourbusiness"Have 5answeredunderperformingcalls week 1Take anescalatedcall from theCE teamHave 5answeredunderperformingcalls week 2Say "goodmorning" inthe QuestionMaster chatSubmit 5UA'stickets aweek"Is thereanythingelse I canhelp with?" RTS PROcoachingwithcarrierShoutoutateammateSmalltalkin' witha carrier "Staysafe outthere"Help anotherteam withaudits orapprovalsPost aproactivemessage abouta carrier in theCE channelPurchase5 heldinvoices adayLast callafter4:45pm Completea carriercall backIn officeall 5 daysof theweekCross sellingservices(Fuel/ProTransport)Deescalatecarrier callthat requestsfor Sup/TCHave acarrier leavea positivereview (emailor google)Answer10 callsin a dayShoutouta CE repAnswer firstinbound callby 8:10amRefer tothe carrierby name"thankyou foryourbusiness"Have 5answeredunderperformingcalls week 1Take anescalatedcall from theCE teamHave 5answeredunderperformingcalls week 2Say "goodmorning" inthe QuestionMaster chatSubmit 5UA'stickets aweek"Is thereanythingelse I canhelp with?" RTS PROcoachingwithcarrierShoutoutateammateSmalltalkin' witha carrier "Staysafe outthere"Help anotherteam withaudits orapprovalsPost aproactivemessage abouta carrier in theCE channelPurchase5 heldinvoices adayLast callafter4:45pm Completea carriercall backIn officeall 5 daysof theweekCross sellingservices(Fuel/ProTransport)Deescalatecarrier callthat requestsfor Sup/TC

APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a carrier leave a positive review (email or google)
  2. Answer 10 calls in a day
  3. Shoutout a CE rep
  4. Answer first inbound call by 8:10am
  5. Refer to the carrier by name
  6. "thank you for your business"
  7. Have 5 answered underperforming calls week 1
  8. Take an escalated call from the CE team
  9. Have 5 answered underperforming calls week 2
  10. Say "good morning" in the Question Master chat
  11. Submit 5 UA's tickets a week
  12. "Is there anything else I can help with?"
  13. RTS PRO coaching with carrier
  14. Shoutout a teammate
  15. Small talkin' with a carrier
  16. "Stay safe out there"
  17. Help another team with audits or approvals
  18. Post a proactive message about a carrier in the CE channel
  19. Purchase 5 held invoices a day
  20. Last call after 4:45pm
  21. Complete a carrier call back
  22. In office all 5 days of the week
  23. Cross selling services (Fuel/Pro Transport)
  24. Deescalate carrier call that requests for Sup/TC