Take anescalatedcall from theCE teamHelp anotherteam withaudits orapprovalsCross sellingservices(Fuel/ProTransport)Say "goodmorning" inthe QuestionMaster chat"Is thereanythingelse I canhelp with?" Have 5answeredunderperformingcalls week 2Purchase5 heldinvoices adayAnswer10 callsin a day"thankyou foryourbusiness"Deescalatecarrier callthat requestsfor Sup/TCHave acarrier leavea positivereview (emailor google)Have 5answeredunderperformingcalls week 1Shoutouta CE repLast callafter4:45pm Post aproactivemessage abouta carrier in theCE channelCompletea carriercall backSmalltalkin' witha carrier "Staysafe outthere"Submit 5UA'stickets aweekRefer tothe carrierby nameRTS PROcoachingwithcarrierShoutoutateammateAnswer firstinbound callby 8:10amIn officeall 5 daysof theweekTake anescalatedcall from theCE teamHelp anotherteam withaudits orapprovalsCross sellingservices(Fuel/ProTransport)Say "goodmorning" inthe QuestionMaster chat"Is thereanythingelse I canhelp with?" Have 5answeredunderperformingcalls week 2Purchase5 heldinvoices adayAnswer10 callsin a day"thankyou foryourbusiness"Deescalatecarrier callthat requestsfor Sup/TCHave acarrier leavea positivereview (emailor google)Have 5answeredunderperformingcalls week 1Shoutouta CE repLast callafter4:45pm Post aproactivemessage abouta carrier in theCE channelCompletea carriercall backSmalltalkin' witha carrier "Staysafe outthere"Submit 5UA'stickets aweekRefer tothe carrierby nameRTS PROcoachingwithcarrierShoutoutateammateAnswer firstinbound callby 8:10amIn officeall 5 daysof theweek

APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take an escalated call from the CE team
  2. Help another team with audits or approvals
  3. Cross selling services (Fuel/Pro Transport)
  4. Say "good morning" in the Question Master chat
  5. "Is there anything else I can help with?"
  6. Have 5 answered underperforming calls week 2
  7. Purchase 5 held invoices a day
  8. Answer 10 calls in a day
  9. "thank you for your business"
  10. Deescalate carrier call that requests for Sup/TC
  11. Have a carrier leave a positive review (email or google)
  12. Have 5 answered underperforming calls week 1
  13. Shoutout a CE rep
  14. Last call after 4:45pm
  15. Post a proactive message about a carrier in the CE channel
  16. Complete a carrier call back
  17. Small talkin' with a carrier
  18. "Stay safe out there"
  19. Submit 5 UA's tickets a week
  20. Refer to the carrier by name
  21. RTS PRO coaching with carrier
  22. Shoutout a teammate
  23. Answer first inbound call by 8:10am
  24. In office all 5 days of the week