Answer firstinbound callby 8:10amShoutoutateammateCompletea carriercall backHelp anotherteam withaudits orapprovalsShoutouta CE rep"Is thereanythingelse I canhelp with?" Deescalatecarrier callthat requestsfor Sup/TCHave 5answeredunderperformingcalls week 2In officeall 5 daysof theweekRTS PROcoachingwithcarrierRefer tothe carrierby nameSubmit 5UA'stickets aweekHave 5answeredunderperformingcalls week 1Have acarrier leavea positivereview (emailor google)Smalltalkin' witha carrier "Staysafe outthere"Purchase5 heldinvoices adayTake anescalatedcall from theCE team"thankyou foryourbusiness"Say "goodmorning" inthe QuestionMaster chatPost aproactivemessage abouta carrier in theCE channelLast callafter4:45pm Cross sellingservices(Fuel/ProTransport)Answer10 callsin a dayAnswer firstinbound callby 8:10amShoutoutateammateCompletea carriercall backHelp anotherteam withaudits orapprovalsShoutouta CE rep"Is thereanythingelse I canhelp with?" Deescalatecarrier callthat requestsfor Sup/TCHave 5answeredunderperformingcalls week 2In officeall 5 daysof theweekRTS PROcoachingwithcarrierRefer tothe carrierby nameSubmit 5UA'stickets aweekHave 5answeredunderperformingcalls week 1Have acarrier leavea positivereview (emailor google)Smalltalkin' witha carrier "Staysafe outthere"Purchase5 heldinvoices adayTake anescalatedcall from theCE team"thankyou foryourbusiness"Say "goodmorning" inthe QuestionMaster chatPost aproactivemessage abouta carrier in theCE channelLast callafter4:45pm Cross sellingservices(Fuel/ProTransport)Answer10 callsin a day

APRIL CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer first inbound call by 8:10am
  2. Shoutout a teammate
  3. Complete a carrier call back
  4. Help another team with audits or approvals
  5. Shoutout a CE rep
  6. "Is there anything else I can help with?"
  7. Deescalate carrier call that requests for Sup/TC
  8. Have 5 answered underperforming calls week 2
  9. In office all 5 days of the week
  10. RTS PRO coaching with carrier
  11. Refer to the carrier by name
  12. Submit 5 UA's tickets a week
  13. Have 5 answered underperforming calls week 1
  14. Have a carrier leave a positive review (email or google)
  15. Small talkin' with a carrier
  16. "Stay safe out there"
  17. Purchase 5 held invoices a day
  18. Take an escalated call from the CE team
  19. "thank you for your business"
  20. Say "good morning" in the Question Master chat
  21. Post a proactive message about a carrier in the CE channel
  22. Last call after 4:45pm
  23. Cross selling services (Fuel/Pro Transport)
  24. Answer 10 calls in a day