ScA Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Provided billing information to a claimant
2. Had a strange call request
3. Congratula-ted someone
4. Heard a claimant cough or sneeze
5. Said "happy to help" to 5 customers
6. Helped a pharmacy input billing ID
7. Learned a new phone/email skill or advanced knowledge
8. Reviewed the CS Sprint Release Notes Page in Confluence
9. Helped a fellow CSR
10. Collaborated with a fellow Billing team member
11. Addressed a major concern w/ claimant
12. Used the Apportioned Spreadsheet
13. Did not refuse any calls or emails
14. Did not call out for 2 weeks straight
15. Warm transferred a call
16. Claimant gave me a compliment
17. "Is there anything else I can help you with?"
18. Created a Tredium Test Claim
19. Helped an irate claimant
20. Made a temp card
21. Got VPN to connect
22. Addressed the leads in Teams
23. Participated in Standup Meeting
24. Maintained a good voice level