Helpedan irateclaimantParticipatedin StandupMeetingUsed theApportionedSpreadsheetDid notcall out for2 weeksstraightCongratula-tedsomeoneHeard aclaimantcough orsneezeHad astrangecallrequestClaimantgave me acomplimentGotVPN toconnectMaintaineda goodvoice levelAddresseda majorconcern w/claimantReviewed theCS SprintReleaseNotes Pagein ConfluenceCreated aTrediumTestClaimCollaboratedwith a fellowBilling teammemberLearned a newphone/emailskill oradvancedknowledgeWarmtransferreda callHelped apharmacyinputbilling IDHelpeda fellowCSRAddressedthe leadsin Teams"Is thereanythingelse I canhelp youwith?"Made atempcardDid notrefuseany callsor emailsProvidedbillinginformationto a claimantSaid"happy tohelp" to 5customersHelpedan irateclaimantParticipatedin StandupMeetingUsed theApportionedSpreadsheetDid notcall out for2 weeksstraightCongratula-tedsomeoneHeard aclaimantcough orsneezeHad astrangecallrequestClaimantgave me acomplimentGotVPN toconnectMaintaineda goodvoice levelAddresseda majorconcern w/claimantReviewed theCS SprintReleaseNotes Pagein ConfluenceCreated aTrediumTestClaimCollaboratedwith a fellowBilling teammemberLearned a newphone/emailskill oradvancedknowledgeWarmtransferreda callHelped apharmacyinputbilling IDHelpeda fellowCSRAddressedthe leadsin Teams"Is thereanythingelse I canhelp youwith?"Made atempcardDid notrefuseany callsor emailsProvidedbillinginformationto a claimantSaid"happy tohelp" to 5customers

ScA Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped an irate claimant
  2. Participated in Standup Meeting
  3. Used the Apportioned Spreadsheet
  4. Did not call out for 2 weeks straight
  5. Congratula-ted someone
  6. Heard a claimant cough or sneeze
  7. Had a strange call request
  8. Claimant gave me a compliment
  9. Got VPN to connect
  10. Maintained a good voice level
  11. Addressed a major concern w/ claimant
  12. Reviewed the CS Sprint Release Notes Page in Confluence
  13. Created a Tredium Test Claim
  14. Collaborated with a fellow Billing team member
  15. Learned a new phone/email skill or advanced knowledge
  16. Warm transferred a call
  17. Helped a pharmacy input billing ID
  18. Helped a fellow CSR
  19. Addressed the leads in Teams
  20. "Is there anything else I can help you with?"
  21. Made a temp card
  22. Did not refuse any calls or emails
  23. Provided billing information to a claimant
  24. Said "happy to help" to 5 customers