Helpeda fellowCSRMade atempcardDid notcall out for2 weeksstraightMaintaineda goodvoice levelLearned a newphone/emailskill oradvancedknowledgeReviewed theCS SprintReleaseNotes Pagein ConfluenceAddressedthe leadsin TeamsGotVPN toconnect"Is thereanythingelse I canhelp youwith?"Heard aclaimantcough orsneezeAddresseda majorconcern w/claimantWarmtransferreda callHad astrangecallrequestDid notrefuseany callsor emailsClaimantgave me acomplimentCollaboratedwith a fellowBilling teammemberProvidedbillinginformationto a claimantParticipatedin StandupMeetingCongratula-tedsomeoneHelped apharmacyinputbilling IDCreated aTrediumTestClaimHelpedan irateclaimantSaid"happy tohelp" to 5customersUsed theApportionedSpreadsheetHelpeda fellowCSRMade atempcardDid notcall out for2 weeksstraightMaintaineda goodvoice levelLearned a newphone/emailskill oradvancedknowledgeReviewed theCS SprintReleaseNotes Pagein ConfluenceAddressedthe leadsin TeamsGotVPN toconnect"Is thereanythingelse I canhelp youwith?"Heard aclaimantcough orsneezeAddresseda majorconcern w/claimantWarmtransferreda callHad astrangecallrequestDid notrefuseany callsor emailsClaimantgave me acomplimentCollaboratedwith a fellowBilling teammemberProvidedbillinginformationto a claimantParticipatedin StandupMeetingCongratula-tedsomeoneHelped apharmacyinputbilling IDCreated aTrediumTestClaimHelpedan irateclaimantSaid"happy tohelp" to 5customersUsed theApportionedSpreadsheet

ScA Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a fellow CSR
  2. Made a temp card
  3. Did not call out for 2 weeks straight
  4. Maintained a good voice level
  5. Learned a new phone/email skill or advanced knowledge
  6. Reviewed the CS Sprint Release Notes Page in Confluence
  7. Addressed the leads in Teams
  8. Got VPN to connect
  9. "Is there anything else I can help you with?"
  10. Heard a claimant cough or sneeze
  11. Addressed a major concern w/ claimant
  12. Warm transferred a call
  13. Had a strange call request
  14. Did not refuse any calls or emails
  15. Claimant gave me a compliment
  16. Collaborated with a fellow Billing team member
  17. Provided billing information to a claimant
  18. Participated in Standup Meeting
  19. Congratula-ted someone
  20. Helped a pharmacy input billing ID
  21. Created a Tredium Test Claim
  22. Helped an irate claimant
  23. Said "happy to help" to 5 customers
  24. Used the Apportioned Spreadsheet