Had astrangecallrequestDid notcall out for2 weeksstraightProvidedbillinginformationto a claimantGotVPN toconnectClaimantgave me acomplimentHelped apharmacyinputbilling IDHeard aclaimantcough orsneezeSaid"happy tohelp" to 5customersAddressedthe leadsin TeamsCongratula-tedsomeoneDid notrefuseany callsor emailsHelpeda fellowCSRUsed theApportionedSpreadsheetCollaboratedwith a fellowBilling teammemberMade atempcardCreated aTrediumTestClaimHelpedan irateclaimantWarmtransferreda callParticipatedin StandupMeetingReviewed theCS SprintReleaseNotes Pagein ConfluenceLearned a newphone/emailskill oradvancedknowledge"Is thereanythingelse I canhelp youwith?"Addresseda majorconcern w/claimantMaintaineda goodvoice levelHad astrangecallrequestDid notcall out for2 weeksstraightProvidedbillinginformationto a claimantGotVPN toconnectClaimantgave me acomplimentHelped apharmacyinputbilling IDHeard aclaimantcough orsneezeSaid"happy tohelp" to 5customersAddressedthe leadsin TeamsCongratula-tedsomeoneDid notrefuseany callsor emailsHelpeda fellowCSRUsed theApportionedSpreadsheetCollaboratedwith a fellowBilling teammemberMade atempcardCreated aTrediumTestClaimHelpedan irateclaimantWarmtransferreda callParticipatedin StandupMeetingReviewed theCS SprintReleaseNotes Pagein ConfluenceLearned a newphone/emailskill oradvancedknowledge"Is thereanythingelse I canhelp youwith?"Addresseda majorconcern w/claimantMaintaineda goodvoice level

ScA Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a strange call request
  2. Did not call out for 2 weeks straight
  3. Provided billing information to a claimant
  4. Got VPN to connect
  5. Claimant gave me a compliment
  6. Helped a pharmacy input billing ID
  7. Heard a claimant cough or sneeze
  8. Said "happy to help" to 5 customers
  9. Addressed the leads in Teams
  10. Congratula-ted someone
  11. Did not refuse any calls or emails
  12. Helped a fellow CSR
  13. Used the Apportioned Spreadsheet
  14. Collaborated with a fellow Billing team member
  15. Made a temp card
  16. Created a Tredium Test Claim
  17. Helped an irate claimant
  18. Warm transferred a call
  19. Participated in Standup Meeting
  20. Reviewed the CS Sprint Release Notes Page in Confluence
  21. Learned a new phone/email skill or advanced knowledge
  22. "Is there anything else I can help you with?"
  23. Addressed a major concern w/ claimant
  24. Maintained a good voice level