Used theApportionedSpreadsheetGotVPN toconnectAddressedthe leadsin TeamsAddresseda majorconcern w/claimantMade atempcardHeard aclaimantcough orsneezeReviewed theCS SprintReleaseNotes Pagein ConfluenceParticipatedin StandupMeetingSaid"happy tohelp" to 5customersHelped apharmacyinputbilling IDHad astrangecallrequestMaintaineda goodvoice levelCreated aTrediumTestClaimWarmtransferreda callHelpedan irateclaimantLearned a newphone/emailskill oradvancedknowledgeCongratula-tedsomeoneDid notrefuseany callsor emailsHelpeda fellowCSR"Is thereanythingelse I canhelp youwith?"Providedbillinginformationto a claimantClaimantgave me acomplimentDid notcall out for2 weeksstraightCollaboratedwith a fellowBilling teammemberUsed theApportionedSpreadsheetGotVPN toconnectAddressedthe leadsin TeamsAddresseda majorconcern w/claimantMade atempcardHeard aclaimantcough orsneezeReviewed theCS SprintReleaseNotes Pagein ConfluenceParticipatedin StandupMeetingSaid"happy tohelp" to 5customersHelped apharmacyinputbilling IDHad astrangecallrequestMaintaineda goodvoice levelCreated aTrediumTestClaimWarmtransferreda callHelpedan irateclaimantLearned a newphone/emailskill oradvancedknowledgeCongratula-tedsomeoneDid notrefuseany callsor emailsHelpeda fellowCSR"Is thereanythingelse I canhelp youwith?"Providedbillinginformationto a claimantClaimantgave me acomplimentDid notcall out for2 weeksstraightCollaboratedwith a fellowBilling teammember

ScA Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the Apportioned Spreadsheet
  2. Got VPN to connect
  3. Addressed the leads in Teams
  4. Addressed a major concern w/ claimant
  5. Made a temp card
  6. Heard a claimant cough or sneeze
  7. Reviewed the CS Sprint Release Notes Page in Confluence
  8. Participated in Standup Meeting
  9. Said "happy to help" to 5 customers
  10. Helped a pharmacy input billing ID
  11. Had a strange call request
  12. Maintained a good voice level
  13. Created a Tredium Test Claim
  14. Warm transferred a call
  15. Helped an irate claimant
  16. Learned a new phone/email skill or advanced knowledge
  17. Congratula-ted someone
  18. Did not refuse any calls or emails
  19. Helped a fellow CSR
  20. "Is there anything else I can help you with?"
  21. Provided billing information to a claimant
  22. Claimant gave me a compliment
  23. Did not call out for 2 weeks straight
  24. Collaborated with a fellow Billing team member