ScA Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Did not refuse any calls or emails
2. Helped a pharmacy input billing ID
3. Heard a claimant cough or sneeze
4. Reviewed the CS Sprint Release Notes Page in Confluence
5. Maintained a good voice level
6. Warm transferred a call
7. Made a temp card
8. Learned a new phone/email skill or advanced knowledge
9. Participated in Standup Meeting
10. Addressed the leads in Teams
11. Collaborated with a fellow Billing team member
12. Helped an irate claimant
13. Congratula-ted someone
14. Used the Apportioned Spreadsheet
15. Got VPN to connect
16. Did not call out for 2 weeks straight
17. Addressed a major concern w/ claimant
18. Claimant gave me a compliment
19. Provided billing information to a claimant
20. Had a strange call request
21. Created a Tredium Test Claim
22. "Is there anything else I can help you with?"
23. Helped a fellow CSR
24. Said "happy to help" to 5 customers