ScA Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Used the Apportioned Spreadsheet
2. "Is there anything else I can help you with?"
3. Helped an irate claimant
4. Reviewed the CS Sprint Release Notes Page in Confluence
5. Said "happy to help" to 5 customers
6. Addressed the leads in Teams
7. Learned a new phone/email skill or advanced knowledge
8. Did not call out for 2 weeks straight
9. Did not refuse any calls or emails
10. Addressed a major concern w/ claimant
11. Collaborated with a fellow Billing team member
12. Helped a pharmacy input billing ID
13. Had a strange call request
14. Maintained a good voice level
15. Created a Tredium Test Claim
16. Helped a fellow CSR
17. Heard a claimant cough or sneeze
18. Made a temp card
19. Provided billing information to a claimant
20. Congratula-ted someone
21. Participated in Standup Meeting
22. Claimant gave me a compliment
23. Warm transferred a call
24. Got VPN to connect