Warmtransferreda callMade atempcardHelpeda fellowCSRCongratula-tedsomeoneProvidedbillinginformationto a claimantUsed theApportionedSpreadsheetSaid"happy tohelp" to 5customersMaintaineda goodvoice levelClaimantgave me acomplimentLearned a newphone/emailskill oradvancedknowledgeHeard aclaimantcough orsneezeHelped apharmacyinputbilling IDAddresseda majorconcern w/claimantGotVPN toconnectDid notrefuseany callsor emailsParticipatedin StandupMeetingCreated aTrediumTestClaimReviewed theCS SprintReleaseNotes Pagein Confluence"Is thereanythingelse I canhelp youwith?"Had astrangecallrequestAddressedthe leadsin TeamsDid notcall out for2 weeksstraightHelpedan irateclaimantCollaboratedwith a fellowBilling teammemberWarmtransferreda callMade atempcardHelpeda fellowCSRCongratula-tedsomeoneProvidedbillinginformationto a claimantUsed theApportionedSpreadsheetSaid"happy tohelp" to 5customersMaintaineda goodvoice levelClaimantgave me acomplimentLearned a newphone/emailskill oradvancedknowledgeHeard aclaimantcough orsneezeHelped apharmacyinputbilling IDAddresseda majorconcern w/claimantGotVPN toconnectDid notrefuseany callsor emailsParticipatedin StandupMeetingCreated aTrediumTestClaimReviewed theCS SprintReleaseNotes Pagein Confluence"Is thereanythingelse I canhelp youwith?"Had astrangecallrequestAddressedthe leadsin TeamsDid notcall out for2 weeksstraightHelpedan irateclaimantCollaboratedwith a fellowBilling teammember

ScA Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm transferred a call
  2. Made a temp card
  3. Helped a fellow CSR
  4. Congratula-ted someone
  5. Provided billing information to a claimant
  6. Used the Apportioned Spreadsheet
  7. Said "happy to help" to 5 customers
  8. Maintained a good voice level
  9. Claimant gave me a compliment
  10. Learned a new phone/email skill or advanced knowledge
  11. Heard a claimant cough or sneeze
  12. Helped a pharmacy input billing ID
  13. Addressed a major concern w/ claimant
  14. Got VPN to connect
  15. Did not refuse any calls or emails
  16. Participated in Standup Meeting
  17. Created a Tredium Test Claim
  18. Reviewed the CS Sprint Release Notes Page in Confluence
  19. "Is there anything else I can help you with?"
  20. Had a strange call request
  21. Addressed the leads in Teams
  22. Did not call out for 2 weeks straight
  23. Helped an irate claimant
  24. Collaborated with a fellow Billing team member