Collaboratedwith a fellowBilling teammemberGotVPN toconnectUsed theApportionedSpreadsheetCreated aTrediumTestClaim"Is thereanythingelse I canhelp youwith?"Learned a newphone/emailskill oradvancedknowledgeHad astrangecallrequestCongratula-tedsomeoneMaintaineda goodvoice levelHelpeda fellowCSRHeard aclaimantcough orsneezeSaid"happy tohelp" to 5customersClaimantgave me acomplimentReviewed theCS SprintReleaseNotes Pagein ConfluenceWarmtransferreda callDid notrefuseany callsor emailsDid notcall out for2 weeksstraightHelpedan irateclaimantAddressedthe leadsin TeamsProvidedbillinginformationto a claimantHelped apharmacyinputbilling IDAddresseda majorconcern w/claimantParticipatedin StandupMeetingMade atempcardCollaboratedwith a fellowBilling teammemberGotVPN toconnectUsed theApportionedSpreadsheetCreated aTrediumTestClaim"Is thereanythingelse I canhelp youwith?"Learned a newphone/emailskill oradvancedknowledgeHad astrangecallrequestCongratula-tedsomeoneMaintaineda goodvoice levelHelpeda fellowCSRHeard aclaimantcough orsneezeSaid"happy tohelp" to 5customersClaimantgave me acomplimentReviewed theCS SprintReleaseNotes Pagein ConfluenceWarmtransferreda callDid notrefuseany callsor emailsDid notcall out for2 weeksstraightHelpedan irateclaimantAddressedthe leadsin TeamsProvidedbillinginformationto a claimantHelped apharmacyinputbilling IDAddresseda majorconcern w/claimantParticipatedin StandupMeetingMade atempcard

ScA Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Collaborated with a fellow Billing team member
  2. Got VPN to connect
  3. Used the Apportioned Spreadsheet
  4. Created a Tredium Test Claim
  5. "Is there anything else I can help you with?"
  6. Learned a new phone/email skill or advanced knowledge
  7. Had a strange call request
  8. Congratula-ted someone
  9. Maintained a good voice level
  10. Helped a fellow CSR
  11. Heard a claimant cough or sneeze
  12. Said "happy to help" to 5 customers
  13. Claimant gave me a compliment
  14. Reviewed the CS Sprint Release Notes Page in Confluence
  15. Warm transferred a call
  16. Did not refuse any calls or emails
  17. Did not call out for 2 weeks straight
  18. Helped an irate claimant
  19. Addressed the leads in Teams
  20. Provided billing information to a claimant
  21. Helped a pharmacy input billing ID
  22. Addressed a major concern w/ claimant
  23. Participated in Standup Meeting
  24. Made a temp card