Claimantgave me acomplimentHelped apharmacyinputbilling IDAddresseda majorconcern w/claimantHelpedan irateclaimantReviewed theCS SprintReleaseNotes Pagein ConfluenceProvidedbillinginformationto a claimantHelpeda fellowCSRDid notrefuseany callsor emailsCollaboratedwith a fellowBilling teammemberGotVPN toconnectMaintaineda goodvoice levelUsed theApportionedSpreadsheetLearned a newphone/emailskill oradvancedknowledge"Is thereanythingelse I canhelp youwith?"Warmtransferreda callHeard aclaimantcough orsneezeCongratula-tedsomeoneSaid"happy tohelp" to 5customersDid notcall out for2 weeksstraightParticipatedin StandupMeetingMade atempcardCreated aTrediumTestClaimAddressedthe leadsin TeamsHad astrangecallrequestClaimantgave me acomplimentHelped apharmacyinputbilling IDAddresseda majorconcern w/claimantHelpedan irateclaimantReviewed theCS SprintReleaseNotes Pagein ConfluenceProvidedbillinginformationto a claimantHelpeda fellowCSRDid notrefuseany callsor emailsCollaboratedwith a fellowBilling teammemberGotVPN toconnectMaintaineda goodvoice levelUsed theApportionedSpreadsheetLearned a newphone/emailskill oradvancedknowledge"Is thereanythingelse I canhelp youwith?"Warmtransferreda callHeard aclaimantcough orsneezeCongratula-tedsomeoneSaid"happy tohelp" to 5customersDid notcall out for2 weeksstraightParticipatedin StandupMeetingMade atempcardCreated aTrediumTestClaimAddressedthe leadsin TeamsHad astrangecallrequest

ScA Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Claimant gave me a compliment
  2. Helped a pharmacy input billing ID
  3. Addressed a major concern w/ claimant
  4. Helped an irate claimant
  5. Reviewed the CS Sprint Release Notes Page in Confluence
  6. Provided billing information to a claimant
  7. Helped a fellow CSR
  8. Did not refuse any calls or emails
  9. Collaborated with a fellow Billing team member
  10. Got VPN to connect
  11. Maintained a good voice level
  12. Used the Apportioned Spreadsheet
  13. Learned a new phone/email skill or advanced knowledge
  14. "Is there anything else I can help you with?"
  15. Warm transferred a call
  16. Heard a claimant cough or sneeze
  17. Congratula-ted someone
  18. Said "happy to help" to 5 customers
  19. Did not call out for 2 weeks straight
  20. Participated in Standup Meeting
  21. Made a temp card
  22. Created a Tredium Test Claim
  23. Addressed the leads in Teams
  24. Had a strange call request