Used theApportionedSpreadsheet"Is thereanythingelse I canhelp youwith?"Made atempcardHelpeda fellowCSRCreated aTrediumTestClaimHelpedan irateclaimantSaid"happy tohelp" to 5customersCollaboratedwith a fellowBilling teammemberParticipatedin StandupMeetingAddressedthe leadsin TeamsLearned a newphone/emailskill oradvancedknowledgeCongratula-tedsomeoneHeard aclaimantcough orsneezeDid notrefuseany callsor emailsReviewed theCS SprintReleaseNotes Pagein ConfluenceMaintaineda goodvoice levelHad astrangecallrequestDid notcall out for2 weeksstraightClaimantgave me acomplimentGotVPN toconnectAddresseda majorconcern w/claimantHelped apharmacyinputbilling IDProvidedbillinginformationto a claimantWarmtransferreda callUsed theApportionedSpreadsheet"Is thereanythingelse I canhelp youwith?"Made atempcardHelpeda fellowCSRCreated aTrediumTestClaimHelpedan irateclaimantSaid"happy tohelp" to 5customersCollaboratedwith a fellowBilling teammemberParticipatedin StandupMeetingAddressedthe leadsin TeamsLearned a newphone/emailskill oradvancedknowledgeCongratula-tedsomeoneHeard aclaimantcough orsneezeDid notrefuseany callsor emailsReviewed theCS SprintReleaseNotes Pagein ConfluenceMaintaineda goodvoice levelHad astrangecallrequestDid notcall out for2 weeksstraightClaimantgave me acomplimentGotVPN toconnectAddresseda majorconcern w/claimantHelped apharmacyinputbilling IDProvidedbillinginformationto a claimantWarmtransferreda call

ScA Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the Apportioned Spreadsheet
  2. "Is there anything else I can help you with?"
  3. Made a temp card
  4. Helped a fellow CSR
  5. Created a Tredium Test Claim
  6. Helped an irate claimant
  7. Said "happy to help" to 5 customers
  8. Collaborated with a fellow Billing team member
  9. Participated in Standup Meeting
  10. Addressed the leads in Teams
  11. Learned a new phone/email skill or advanced knowledge
  12. Congratula-ted someone
  13. Heard a claimant cough or sneeze
  14. Did not refuse any calls or emails
  15. Reviewed the CS Sprint Release Notes Page in Confluence
  16. Maintained a good voice level
  17. Had a strange call request
  18. Did not call out for 2 weeks straight
  19. Claimant gave me a compliment
  20. Got VPN to connect
  21. Addressed a major concern w/ claimant
  22. Helped a pharmacy input billing ID
  23. Provided billing information to a claimant
  24. Warm transferred a call