(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Addressed a major concern w/ claimant
Addressed the leads in Teams
Did not call out for 2 weeks straight
Made a temp card
Had a strange call request
Maintained a good voice level
Participated in Standup Meeting
Got VPN to connect
Learned a new phone/email skill or advanced knowledge
Did not refuse any calls or emails
Collaborated with a fellow Billing team member
Helped a pharmacy input billing ID
Heard a claimant cough or sneeze
"Is there anything else I can help you with?"
Congratula-ted someone
Created a Tredium Test Claim
Warm transferred a call
Claimant gave me a compliment
Said "happy to help" to 5 customers
Provided billing information to a claimant
Reviewed the CS Sprint Release Notes Page in Confluence
