Reviewed theCS SprintReleaseNotes Pagein ConfluenceDid notrefuseany callsor emailsParticipatedin StandupMeetingLearned a newphone/emailskill oradvancedknowledgeAddresseda majorconcern w/claimantHelpeda fellowCSRHelped apharmacyinputbilling IDClaimantgave me acomplimentCongratula-tedsomeoneHelpedan irateclaimant"Is thereanythingelse I canhelp youwith?"Collaboratedwith a fellowBilling teammemberHeard aclaimantcough orsneezeHad astrangecallrequestUsed theApportionedSpreadsheetWarmtransferreda callProvidedbillinginformationto a claimantDid notcall out for2 weeksstraightSaid"happy tohelp" to 5customersCreated aTrediumTestClaimMade atempcardMaintaineda goodvoice levelGotVPN toconnectAddressedthe leadsin TeamsReviewed theCS SprintReleaseNotes Pagein ConfluenceDid notrefuseany callsor emailsParticipatedin StandupMeetingLearned a newphone/emailskill oradvancedknowledgeAddresseda majorconcern w/claimantHelpeda fellowCSRHelped apharmacyinputbilling IDClaimantgave me acomplimentCongratula-tedsomeoneHelpedan irateclaimant"Is thereanythingelse I canhelp youwith?"Collaboratedwith a fellowBilling teammemberHeard aclaimantcough orsneezeHad astrangecallrequestUsed theApportionedSpreadsheetWarmtransferreda callProvidedbillinginformationto a claimantDid notcall out for2 weeksstraightSaid"happy tohelp" to 5customersCreated aTrediumTestClaimMade atempcardMaintaineda goodvoice levelGotVPN toconnectAddressedthe leadsin Teams

ScA Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reviewed the CS Sprint Release Notes Page in Confluence
  2. Did not refuse any calls or emails
  3. Participated in Standup Meeting
  4. Learned a new phone/email skill or advanced knowledge
  5. Addressed a major concern w/ claimant
  6. Helped a fellow CSR
  7. Helped a pharmacy input billing ID
  8. Claimant gave me a compliment
  9. Congratula-ted someone
  10. Helped an irate claimant
  11. "Is there anything else I can help you with?"
  12. Collaborated with a fellow Billing team member
  13. Heard a claimant cough or sneeze
  14. Had a strange call request
  15. Used the Apportioned Spreadsheet
  16. Warm transferred a call
  17. Provided billing information to a claimant
  18. Did not call out for 2 weeks straight
  19. Said "happy to help" to 5 customers
  20. Created a Tredium Test Claim
  21. Made a temp card
  22. Maintained a good voice level
  23. Got VPN to connect
  24. Addressed the leads in Teams