Used theApportionedSpreadsheetCongratula-tedsomeoneGotVPN toconnectClaimantgave me acomplimentHeard aclaimantcough orsneezeDid notrefuseany callsor emailsReviewed theCS SprintReleaseNotes Pagein ConfluenceMaintaineda goodvoice levelLearned a newphone/emailskill oradvancedknowledgeSaid"happy tohelp" to 5customersHelped apharmacyinputbilling IDHelpeda fellowCSRAddresseda majorconcern w/claimant"Is thereanythingelse I canhelp youwith?"Did notcall out for2 weeksstraightHelpedan irateclaimantParticipatedin StandupMeetingMade atempcardAddressedthe leadsin TeamsCollaboratedwith a fellowBilling teammemberHad astrangecallrequestWarmtransferreda callProvidedbillinginformationto a claimantCreated aTrediumTestClaimUsed theApportionedSpreadsheetCongratula-tedsomeoneGotVPN toconnectClaimantgave me acomplimentHeard aclaimantcough orsneezeDid notrefuseany callsor emailsReviewed theCS SprintReleaseNotes Pagein ConfluenceMaintaineda goodvoice levelLearned a newphone/emailskill oradvancedknowledgeSaid"happy tohelp" to 5customersHelped apharmacyinputbilling IDHelpeda fellowCSRAddresseda majorconcern w/claimant"Is thereanythingelse I canhelp youwith?"Did notcall out for2 weeksstraightHelpedan irateclaimantParticipatedin StandupMeetingMade atempcardAddressedthe leadsin TeamsCollaboratedwith a fellowBilling teammemberHad astrangecallrequestWarmtransferreda callProvidedbillinginformationto a claimantCreated aTrediumTestClaim

ScA Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the Apportioned Spreadsheet
  2. Congratula-ted someone
  3. Got VPN to connect
  4. Claimant gave me a compliment
  5. Heard a claimant cough or sneeze
  6. Did not refuse any calls or emails
  7. Reviewed the CS Sprint Release Notes Page in Confluence
  8. Maintained a good voice level
  9. Learned a new phone/email skill or advanced knowledge
  10. Said "happy to help" to 5 customers
  11. Helped a pharmacy input billing ID
  12. Helped a fellow CSR
  13. Addressed a major concern w/ claimant
  14. "Is there anything else I can help you with?"
  15. Did not call out for 2 weeks straight
  16. Helped an irate claimant
  17. Participated in Standup Meeting
  18. Made a temp card
  19. Addressed the leads in Teams
  20. Collaborated with a fellow Billing team member
  21. Had a strange call request
  22. Warm transferred a call
  23. Provided billing information to a claimant
  24. Created a Tredium Test Claim