Help ateammatewithactivating forMDESSend aBravoUsed uniqueacknowledgmentstatements on 3contactsExpeditedshippingfor VDCInclude awiki link inyour SlackconsultRisk declinetalk off, userleft in a goodmoodSent followup email forongoingsupportAngry user lefthappy thoughwe took noaction on theaccountShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayUsedempowermentto resolve acustomer'sissueProvidedcourtesycreditShare a bestpractice youuse to staypositive throughescalationsReceived a"Thank you!"from a SlackConsultShare a bestpractice froma high KDIcontactAnswer aquestion inthe NAeskiesChannelAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentShare a recentCustomer Lovein NA EskiesChannelAsk yourcustomerhow theirday is goingPost afun factDisposition aphone callwith 0seconds ofACWRecallednon-issuerelated factduringtransitionWhat didyou havefor lunch?Post a pic!Hadwake upjuiceSay hi to ateammateyou don'tnormally talktoHelp ateammatewithactivating forMDESSend aBravoUsed uniqueacknowledgmentstatements on 3contactsExpeditedshippingfor VDCInclude awiki link inyour SlackconsultRisk declinetalk off, userleft in a goodmoodSent followup email forongoingsupportAngry user lefthappy thoughwe took noaction on theaccountShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayUsedempowermentto resolve acustomer'sissueProvidedcourtesycreditShare a bestpractice youuse to staypositive throughescalationsReceived a"Thank you!"from a SlackConsultShare a bestpractice froma high KDIcontactAnswer aquestion inthe NAeskiesChannelAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentShare a recentCustomer Lovein NA EskiesChannelAsk yourcustomerhow theirday is goingPost afun factDisposition aphone callwith 0seconds ofACWRecallednon-issuerelated factduringtransitionWhat didyou havefor lunch?Post a pic!Hadwake upjuiceSay hi to ateammateyou don'tnormally talkto

Sr Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a teammate with activating for MDES
  2. Send a Bravo
  3. Used unique acknowledgment statements on 3 contacts
  4. Expedited shipping for VDC
  5. Include a wiki link in your Slack consult
  6. Risk decline talk off, user left in a good mood
  7. Sent follow up email for ongoing support
  8. Angry user left happy though we took no action on the account
  9. Share an item you keep in your workspace that makes you smile on a tough day
  10. Used empowerment to resolve a customer's issue
  11. Provided courtesy credit
  12. Share a best practice you use to stay positive through escalations
  13. Received a "Thank you!" from a Slack Consult
  14. Share a best practice from a high KDI contact
  15. Answer a question in the NA eskies Channel
  16. Answer a question in vpp-gs-ps-escalations during a Slack segment
  17. Share a recent Customer Love in NA Eskies Channel
  18. Ask your customer how their day is going
  19. Post a fun fact
  20. Disposition a phone call with 0 seconds of ACW
  21. Recalled non-issue related fact during transition
  22. What did you have for lunch? Post a pic!
  23. Had wake up juice
  24. Say hi to a teammate you don't normally talk to