Include awiki link inyour SlackconsultHelp ateammatewithactivating forMDESShare a bestpractice froma high KDIcontactSend aBravoRecallednon-issuerelated factduringtransitionAnswer aquestion inthe NAeskiesChannelSay hi to ateammateyou don'tnormally talktoSent followup email forongoingsupportPost afun factShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayShare a recentCustomer Lovein NA EskiesChannelAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentDisposition aphone callwith 0seconds ofACWHadwake upjuiceUsed uniqueacknowledgmentstatements on 3contactsRisk declinetalk off, userleft in a goodmoodShare a bestpractice youuse to staypositive throughescalationsExpeditedshippingfor VDCReceived a"Thank you!"from a SlackConsultAsk yourcustomerhow theirday is goingUsedempowermentto resolve acustomer'sissueWhat didyou havefor lunch?Post a pic!Angry user lefthappy thoughwe took noaction on theaccountProvidedcourtesycreditInclude awiki link inyour SlackconsultHelp ateammatewithactivating forMDESShare a bestpractice froma high KDIcontactSend aBravoRecallednon-issuerelated factduringtransitionAnswer aquestion inthe NAeskiesChannelSay hi to ateammateyou don'tnormally talktoSent followup email forongoingsupportPost afun factShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayShare a recentCustomer Lovein NA EskiesChannelAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentDisposition aphone callwith 0seconds ofACWHadwake upjuiceUsed uniqueacknowledgmentstatements on 3contactsRisk declinetalk off, userleft in a goodmoodShare a bestpractice youuse to staypositive throughescalationsExpeditedshippingfor VDCReceived a"Thank you!"from a SlackConsultAsk yourcustomerhow theirday is goingUsedempowermentto resolve acustomer'sissueWhat didyou havefor lunch?Post a pic!Angry user lefthappy thoughwe took noaction on theaccountProvidedcourtesycredit

Sr Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Include a wiki link in your Slack consult
  2. Help a teammate with activating for MDES
  3. Share a best practice from a high KDI contact
  4. Send a Bravo
  5. Recalled non-issue related fact during transition
  6. Answer a question in the NA eskies Channel
  7. Say hi to a teammate you don't normally talk to
  8. Sent follow up email for ongoing support
  9. Post a fun fact
  10. Share an item you keep in your workspace that makes you smile on a tough day
  11. Share a recent Customer Love in NA Eskies Channel
  12. Answer a question in vpp-gs-ps-escalations during a Slack segment
  13. Disposition a phone call with 0 seconds of ACW
  14. Had wake up juice
  15. Used unique acknowledgment statements on 3 contacts
  16. Risk decline talk off, user left in a good mood
  17. Share a best practice you use to stay positive through escalations
  18. Expedited shipping for VDC
  19. Received a "Thank you!" from a Slack Consult
  20. Ask your customer how their day is going
  21. Used empowerment to resolve a customer's issue
  22. What did you have for lunch? Post a pic!
  23. Angry user left happy though we took no action on the account
  24. Provided courtesy credit