Used uniqueacknowledgmentstatements on 3contactsSend aBravoProvidedcourtesycreditAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentRecallednon-issuerelated factduringtransitionUsedempowermentto resolve acustomer'sissueSent followup email forongoingsupportSay hi to ateammateyou don'tnormally talktoInclude awiki link inyour SlackconsultDisposition aphone callwith 0seconds ofACWShare a bestpractice froma high KDIcontactExpeditedshippingfor VDCAsk yourcustomerhow theirday is goingRisk declinetalk off, userleft in a goodmoodShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayShare a recentCustomer Lovein NA EskiesChannelReceived a"Thank you!"from a SlackConsultWhat didyou havefor lunch?Post a pic!Hadwake upjuiceShare a bestpractice youuse to staypositive throughescalationsAngry user lefthappy thoughwe took noaction on theaccountAnswer aquestion inthe NAeskiesChannelHelp ateammatewithactivating forMDESPost afun factUsed uniqueacknowledgmentstatements on 3contactsSend aBravoProvidedcourtesycreditAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentRecallednon-issuerelated factduringtransitionUsedempowermentto resolve acustomer'sissueSent followup email forongoingsupportSay hi to ateammateyou don'tnormally talktoInclude awiki link inyour SlackconsultDisposition aphone callwith 0seconds ofACWShare a bestpractice froma high KDIcontactExpeditedshippingfor VDCAsk yourcustomerhow theirday is goingRisk declinetalk off, userleft in a goodmoodShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayShare a recentCustomer Lovein NA EskiesChannelReceived a"Thank you!"from a SlackConsultWhat didyou havefor lunch?Post a pic!Hadwake upjuiceShare a bestpractice youuse to staypositive throughescalationsAngry user lefthappy thoughwe took noaction on theaccountAnswer aquestion inthe NAeskiesChannelHelp ateammatewithactivating forMDESPost afun fact

Sr Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used unique acknowledgment statements on 3 contacts
  2. Send a Bravo
  3. Provided courtesy credit
  4. Answer a question in vpp-gs-ps-escalations during a Slack segment
  5. Recalled non-issue related fact during transition
  6. Used empowerment to resolve a customer's issue
  7. Sent follow up email for ongoing support
  8. Say hi to a teammate you don't normally talk to
  9. Include a wiki link in your Slack consult
  10. Disposition a phone call with 0 seconds of ACW
  11. Share a best practice from a high KDI contact
  12. Expedited shipping for VDC
  13. Ask your customer how their day is going
  14. Risk decline talk off, user left in a good mood
  15. Share an item you keep in your workspace that makes you smile on a tough day
  16. Share a recent Customer Love in NA Eskies Channel
  17. Received a "Thank you!" from a Slack Consult
  18. What did you have for lunch? Post a pic!
  19. Had wake up juice
  20. Share a best practice you use to stay positive through escalations
  21. Angry user left happy though we took no action on the account
  22. Answer a question in the NA eskies Channel
  23. Help a teammate with activating for MDES
  24. Post a fun fact