What didyou havefor lunch?Post a pic!Risk declinetalk off, userleft in a goodmoodAnswer aquestion inthe NAeskiesChannelShare a recentCustomer Lovein NA EskiesChannelExpeditedshippingfor VDCShare a bestpractice youuse to staypositive throughescalationsSent followup email forongoingsupportSay hi to ateammateyou don'tnormally talktoAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentAngry user lefthappy thoughwe took noaction on theaccountSend aBravoRecallednon-issuerelated factduringtransitionShare a bestpractice froma high KDIcontactHadwake upjuiceUsed uniqueacknowledgmentstatements on 3contactsInclude awiki link inyour SlackconsultDisposition aphone callwith 0seconds ofACWShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayAsk yourcustomerhow theirday is goingReceived a"Thank you!"from a SlackConsultProvidedcourtesycreditUsedempowermentto resolve acustomer'sissuePost afun factHelp ateammatewithactivating forMDESWhat didyou havefor lunch?Post a pic!Risk declinetalk off, userleft in a goodmoodAnswer aquestion inthe NAeskiesChannelShare a recentCustomer Lovein NA EskiesChannelExpeditedshippingfor VDCShare a bestpractice youuse to staypositive throughescalationsSent followup email forongoingsupportSay hi to ateammateyou don'tnormally talktoAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentAngry user lefthappy thoughwe took noaction on theaccountSend aBravoRecallednon-issuerelated factduringtransitionShare a bestpractice froma high KDIcontactHadwake upjuiceUsed uniqueacknowledgmentstatements on 3contactsInclude awiki link inyour SlackconsultDisposition aphone callwith 0seconds ofACWShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayAsk yourcustomerhow theirday is goingReceived a"Thank you!"from a SlackConsultProvidedcourtesycreditUsedempowermentto resolve acustomer'sissuePost afun factHelp ateammatewithactivating forMDES

Sr Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What did you have for lunch? Post a pic!
  2. Risk decline talk off, user left in a good mood
  3. Answer a question in the NA eskies Channel
  4. Share a recent Customer Love in NA Eskies Channel
  5. Expedited shipping for VDC
  6. Share a best practice you use to stay positive through escalations
  7. Sent follow up email for ongoing support
  8. Say hi to a teammate you don't normally talk to
  9. Answer a question in vpp-gs-ps-escalations during a Slack segment
  10. Angry user left happy though we took no action on the account
  11. Send a Bravo
  12. Recalled non-issue related fact during transition
  13. Share a best practice from a high KDI contact
  14. Had wake up juice
  15. Used unique acknowledgment statements on 3 contacts
  16. Include a wiki link in your Slack consult
  17. Disposition a phone call with 0 seconds of ACW
  18. Share an item you keep in your workspace that makes you smile on a tough day
  19. Ask your customer how their day is going
  20. Received a "Thank you!" from a Slack Consult
  21. Provided courtesy credit
  22. Used empowerment to resolve a customer's issue
  23. Post a fun fact
  24. Help a teammate with activating for MDES