Received a"Thank you!"from a SlackConsultPost afun factHadwake upjuiceSent followup email forongoingsupportProvidedcourtesycreditShare a bestpractice youuse to staypositive throughescalationsAnswer aquestion inthe NAeskiesChannelUsed uniqueacknowledgmentstatements on 3contactsExpeditedshippingfor VDCRisk declinetalk off, userleft in a goodmoodUsedempowermentto resolve acustomer'sissueAngry user lefthappy thoughwe took noaction on theaccountDisposition aphone callwith 0seconds ofACWShare a bestpractice froma high KDIcontactSend aBravoRecallednon-issuerelated factduringtransitionHelp ateammatewithactivating forMDESWhat didyou havefor lunch?Post a pic!Answer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentAsk yourcustomerhow theirday is goingInclude awiki link inyour SlackconsultSay hi to ateammateyou don'tnormally talktoShare a recentCustomer Lovein NA EskiesChannelShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayReceived a"Thank you!"from a SlackConsultPost afun factHadwake upjuiceSent followup email forongoingsupportProvidedcourtesycreditShare a bestpractice youuse to staypositive throughescalationsAnswer aquestion inthe NAeskiesChannelUsed uniqueacknowledgmentstatements on 3contactsExpeditedshippingfor VDCRisk declinetalk off, userleft in a goodmoodUsedempowermentto resolve acustomer'sissueAngry user lefthappy thoughwe took noaction on theaccountDisposition aphone callwith 0seconds ofACWShare a bestpractice froma high KDIcontactSend aBravoRecallednon-issuerelated factduringtransitionHelp ateammatewithactivating forMDESWhat didyou havefor lunch?Post a pic!Answer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentAsk yourcustomerhow theirday is goingInclude awiki link inyour SlackconsultSay hi to ateammateyou don'tnormally talktoShare a recentCustomer Lovein NA EskiesChannelShare an itemyou keep in yourworkspace thatmakes you smileon a tough day

Sr Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a "Thank you!" from a Slack Consult
  2. Post a fun fact
  3. Had wake up juice
  4. Sent follow up email for ongoing support
  5. Provided courtesy credit
  6. Share a best practice you use to stay positive through escalations
  7. Answer a question in the NA eskies Channel
  8. Used unique acknowledgment statements on 3 contacts
  9. Expedited shipping for VDC
  10. Risk decline talk off, user left in a good mood
  11. Used empowerment to resolve a customer's issue
  12. Angry user left happy though we took no action on the account
  13. Disposition a phone call with 0 seconds of ACW
  14. Share a best practice from a high KDI contact
  15. Send a Bravo
  16. Recalled non-issue related fact during transition
  17. Help a teammate with activating for MDES
  18. What did you have for lunch? Post a pic!
  19. Answer a question in vpp-gs-ps-escalations during a Slack segment
  20. Ask your customer how their day is going
  21. Include a wiki link in your Slack consult
  22. Say hi to a teammate you don't normally talk to
  23. Share a recent Customer Love in NA Eskies Channel
  24. Share an item you keep in your workspace that makes you smile on a tough day