ProvidedcourtesycreditAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentDisposition aphone callwith 0seconds ofACWAsk yourcustomerhow theirday is goingHadwake upjuicePost afun factAngry user lefthappy thoughwe took noaction on theaccountHelp ateammatewithactivating forMDESExpeditedshippingfor VDCShare an itemyou keep in yourworkspace thatmakes you smileon a tough daySend aBravoReceived a"Thank you!"from a SlackConsultShare a bestpractice froma high KDIcontactRisk declinetalk off, userleft in a goodmoodShare a bestpractice youuse to staypositive throughescalationsSay hi to ateammateyou don'tnormally talktoWhat didyou havefor lunch?Post a pic!Sent followup email forongoingsupportShare a recentCustomer Lovein NA EskiesChannelUsed uniqueacknowledgmentstatements on 3contactsInclude awiki link inyour SlackconsultAnswer aquestion inthe NAeskiesChannelUsedempowermentto resolve acustomer'sissueRecallednon-issuerelated factduringtransitionProvidedcourtesycreditAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentDisposition aphone callwith 0seconds ofACWAsk yourcustomerhow theirday is goingHadwake upjuicePost afun factAngry user lefthappy thoughwe took noaction on theaccountHelp ateammatewithactivating forMDESExpeditedshippingfor VDCShare an itemyou keep in yourworkspace thatmakes you smileon a tough daySend aBravoReceived a"Thank you!"from a SlackConsultShare a bestpractice froma high KDIcontactRisk declinetalk off, userleft in a goodmoodShare a bestpractice youuse to staypositive throughescalationsSay hi to ateammateyou don'tnormally talktoWhat didyou havefor lunch?Post a pic!Sent followup email forongoingsupportShare a recentCustomer Lovein NA EskiesChannelUsed uniqueacknowledgmentstatements on 3contactsInclude awiki link inyour SlackconsultAnswer aquestion inthe NAeskiesChannelUsedempowermentto resolve acustomer'sissueRecallednon-issuerelated factduringtransition

Sr Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided courtesy credit
  2. Answer a question in vpp-gs-ps-escalations during a Slack segment
  3. Disposition a phone call with 0 seconds of ACW
  4. Ask your customer how their day is going
  5. Had wake up juice
  6. Post a fun fact
  7. Angry user left happy though we took no action on the account
  8. Help a teammate with activating for MDES
  9. Expedited shipping for VDC
  10. Share an item you keep in your workspace that makes you smile on a tough day
  11. Send a Bravo
  12. Received a "Thank you!" from a Slack Consult
  13. Share a best practice from a high KDI contact
  14. Risk decline talk off, user left in a good mood
  15. Share a best practice you use to stay positive through escalations
  16. Say hi to a teammate you don't normally talk to
  17. What did you have for lunch? Post a pic!
  18. Sent follow up email for ongoing support
  19. Share a recent Customer Love in NA Eskies Channel
  20. Used unique acknowledgment statements on 3 contacts
  21. Include a wiki link in your Slack consult
  22. Answer a question in the NA eskies Channel
  23. Used empowerment to resolve a customer's issue
  24. Recalled non-issue related fact during transition