Angry user lefthappy thoughwe took noaction on theaccountPost afun factWhat didyou havefor lunch?Post a pic!ProvidedcourtesycreditSay hi to ateammateyou don'tnormally talktoHelp ateammatewithactivating forMDESShare a bestpractice youuse to staypositive throughescalationsAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentInclude awiki link inyour SlackconsultUsedempowermentto resolve acustomer'sissueSend aBravoUsed uniqueacknowledgmentstatements on 3contactsAnswer aquestion inthe NAeskiesChannelHadwake upjuiceRisk declinetalk off, userleft in a goodmoodAsk yourcustomerhow theirday is goingRecallednon-issuerelated factduringtransitionExpeditedshippingfor VDCShare a recentCustomer Lovein NA EskiesChannelDisposition aphone callwith 0seconds ofACWSent followup email forongoingsupportShare a bestpractice froma high KDIcontactReceived a"Thank you!"from a SlackConsultShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayAngry user lefthappy thoughwe took noaction on theaccountPost afun factWhat didyou havefor lunch?Post a pic!ProvidedcourtesycreditSay hi to ateammateyou don'tnormally talktoHelp ateammatewithactivating forMDESShare a bestpractice youuse to staypositive throughescalationsAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentInclude awiki link inyour SlackconsultUsedempowermentto resolve acustomer'sissueSend aBravoUsed uniqueacknowledgmentstatements on 3contactsAnswer aquestion inthe NAeskiesChannelHadwake upjuiceRisk declinetalk off, userleft in a goodmoodAsk yourcustomerhow theirday is goingRecallednon-issuerelated factduringtransitionExpeditedshippingfor VDCShare a recentCustomer Lovein NA EskiesChannelDisposition aphone callwith 0seconds ofACWSent followup email forongoingsupportShare a bestpractice froma high KDIcontactReceived a"Thank you!"from a SlackConsultShare an itemyou keep in yourworkspace thatmakes you smileon a tough day

Sr Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Angry user left happy though we took no action on the account
  2. Post a fun fact
  3. What did you have for lunch? Post a pic!
  4. Provided courtesy credit
  5. Say hi to a teammate you don't normally talk to
  6. Help a teammate with activating for MDES
  7. Share a best practice you use to stay positive through escalations
  8. Answer a question in vpp-gs-ps-escalations during a Slack segment
  9. Include a wiki link in your Slack consult
  10. Used empowerment to resolve a customer's issue
  11. Send a Bravo
  12. Used unique acknowledgment statements on 3 contacts
  13. Answer a question in the NA eskies Channel
  14. Had wake up juice
  15. Risk decline talk off, user left in a good mood
  16. Ask your customer how their day is going
  17. Recalled non-issue related fact during transition
  18. Expedited shipping for VDC
  19. Share a recent Customer Love in NA Eskies Channel
  20. Disposition a phone call with 0 seconds of ACW
  21. Sent follow up email for ongoing support
  22. Share a best practice from a high KDI contact
  23. Received a "Thank you!" from a Slack Consult
  24. Share an item you keep in your workspace that makes you smile on a tough day