Share an itemyou keep in yourworkspace thatmakes you smileon a tough dayShare a bestpractice youuse to staypositive throughescalationsWhat didyou havefor lunch?Post a pic!Ask yourcustomerhow theirday is goingUsedempowermentto resolve acustomer'sissueSent followup email forongoingsupportShare a bestpractice froma high KDIcontactSend aBravoReceived a"Thank you!"from a SlackConsultDisposition aphone callwith 0seconds ofACWAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentShare a recentCustomer Lovein NA EskiesChannelAnswer aquestion inthe NAeskiesChannelExpeditedshippingfor VDCHelp ateammatewithactivating forMDESRisk declinetalk off, userleft in a goodmoodHadwake upjuiceInclude awiki link inyour SlackconsultAngry user lefthappy thoughwe took noaction on theaccountRecallednon-issuerelated factduringtransitionUsed uniqueacknowledgmentstatements on 3contactsPost afun factProvidedcourtesycreditSay hi to ateammateyou don'tnormally talktoShare an itemyou keep in yourworkspace thatmakes you smileon a tough dayShare a bestpractice youuse to staypositive throughescalationsWhat didyou havefor lunch?Post a pic!Ask yourcustomerhow theirday is goingUsedempowermentto resolve acustomer'sissueSent followup email forongoingsupportShare a bestpractice froma high KDIcontactSend aBravoReceived a"Thank you!"from a SlackConsultDisposition aphone callwith 0seconds ofACWAnswer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentShare a recentCustomer Lovein NA EskiesChannelAnswer aquestion inthe NAeskiesChannelExpeditedshippingfor VDCHelp ateammatewithactivating forMDESRisk declinetalk off, userleft in a goodmoodHadwake upjuiceInclude awiki link inyour SlackconsultAngry user lefthappy thoughwe took noaction on theaccountRecallednon-issuerelated factduringtransitionUsed uniqueacknowledgmentstatements on 3contactsPost afun factProvidedcourtesycreditSay hi to ateammateyou don'tnormally talkto

Sr Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Share an item you keep in your workspace that makes you smile on a tough day
  2. Share a best practice you use to stay positive through escalations
  3. What did you have for lunch? Post a pic!
  4. Ask your customer how their day is going
  5. Used empowerment to resolve a customer's issue
  6. Sent follow up email for ongoing support
  7. Share a best practice from a high KDI contact
  8. Send a Bravo
  9. Received a "Thank you!" from a Slack Consult
  10. Disposition a phone call with 0 seconds of ACW
  11. Answer a question in vpp-gs-ps-escalations during a Slack segment
  12. Share a recent Customer Love in NA Eskies Channel
  13. Answer a question in the NA eskies Channel
  14. Expedited shipping for VDC
  15. Help a teammate with activating for MDES
  16. Risk decline talk off, user left in a good mood
  17. Had wake up juice
  18. Include a wiki link in your Slack consult
  19. Angry user left happy though we took no action on the account
  20. Recalled non-issue related fact during transition
  21. Used unique acknowledgment statements on 3 contacts
  22. Post a fun fact
  23. Provided courtesy credit
  24. Say hi to a teammate you don't normally talk to