Send aBravoSent followup email forongoingsupportShare a bestpractice froma high KDIcontactShare a recentCustomer Lovein NA EskiesChannelRecallednon-issuerelated factduringtransitionPost afun factAnswer aquestion inthe NAeskiesChannelWhat didyou havefor lunch?Post a pic!Answer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentDisposition aphone callwith 0seconds ofACWProvidedcourtesycreditRisk declinetalk off, userleft in a goodmoodShare a bestpractice youuse to staypositive throughescalationsInclude awiki link inyour SlackconsultAsk yourcustomerhow theirday is goingUsedempowermentto resolve acustomer'sissueHadwake upjuiceUsed uniqueacknowledgmentstatements on 3contactsHelp ateammatewithactivating forMDESAngry user lefthappy thoughwe took noaction on theaccountExpeditedshippingfor VDCShare an itemyou keep in yourworkspace thatmakes you smileon a tough daySay hi to ateammateyou don'tnormally talktoReceived a"Thank you!"from a SlackConsultSend aBravoSent followup email forongoingsupportShare a bestpractice froma high KDIcontactShare a recentCustomer Lovein NA EskiesChannelRecallednon-issuerelated factduringtransitionPost afun factAnswer aquestion inthe NAeskiesChannelWhat didyou havefor lunch?Post a pic!Answer aquestion in vpp-gs-ps-escalationsduring a SlacksegmentDisposition aphone callwith 0seconds ofACWProvidedcourtesycreditRisk declinetalk off, userleft in a goodmoodShare a bestpractice youuse to staypositive throughescalationsInclude awiki link inyour SlackconsultAsk yourcustomerhow theirday is goingUsedempowermentto resolve acustomer'sissueHadwake upjuiceUsed uniqueacknowledgmentstatements on 3contactsHelp ateammatewithactivating forMDESAngry user lefthappy thoughwe took noaction on theaccountExpeditedshippingfor VDCShare an itemyou keep in yourworkspace thatmakes you smileon a tough daySay hi to ateammateyou don'tnormally talktoReceived a"Thank you!"from a SlackConsult

Sr Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a Bravo
  2. Sent follow up email for ongoing support
  3. Share a best practice from a high KDI contact
  4. Share a recent Customer Love in NA Eskies Channel
  5. Recalled non-issue related fact during transition
  6. Post a fun fact
  7. Answer a question in the NA eskies Channel
  8. What did you have for lunch? Post a pic!
  9. Answer a question in vpp-gs-ps-escalations during a Slack segment
  10. Disposition a phone call with 0 seconds of ACW
  11. Provided courtesy credit
  12. Risk decline talk off, user left in a good mood
  13. Share a best practice you use to stay positive through escalations
  14. Include a wiki link in your Slack consult
  15. Ask your customer how their day is going
  16. Used empowerment to resolve a customer's issue
  17. Had wake up juice
  18. Used unique acknowledgment statements on 3 contacts
  19. Help a teammate with activating for MDES
  20. Angry user left happy though we took no action on the account
  21. Expedited shipping for VDC
  22. Share an item you keep in your workspace that makes you smile on a tough day
  23. Say hi to a teammate you don't normally talk to
  24. Received a "Thank you!" from a Slack Consult