(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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The PA used DocPortal
Saw the PA pull up previous chat history
The PA sent an email to a customer
Witnessed agent thank the customer in the middle of the conversation
Witnessed the agent handle two chats at time
I heard an angry customer
The PA overcame an objection
I witnessed the PA being empathetic
I learned a new acronym
The PA sent an SMS
The PA asked a peer for assistance
The PA used the PA Note template
The PA assisted the customer in signing their Payment Details
The PA referenced a confluence page
The PA used one of our customer service principals
The PA used bolt to fill our a form other than the Consult form
The PA set a follow up
The PA answered a questions about the loan
The PA had to fill out the escalation form (Ultron)
The PA used Bolt to view pictures
The PA answered a technical question about the Powerwall
The customer asked a question about Tesla Inverter
