This bingo card has a free space and 24 words: Witnessed the agent handle two chats at time, The PA sent an email to a customer, Saw the PA pull up previous chat history, The PA used bolt to fill our a form other than the Consult form, The PA assisted the customer in signing their Payment Details, The PA opened the Tesla account, The customer asked a question about Tesla Inverter, I witnessed the PA being empathetic, The PA overcame an objection, Witnessed agent thank the customer in the middle of the conversation, The PA answered a technical question about the Powerwall, The PA had to fill out the escalation form (Ultron), The PA sent an SMS, The PA answered a questions about the loan, The PA asked a peer for assistance, The PA set a follow up, The PA asked probing questions, The PA used DocPortal, The PA referenced a confluence page, I heard an angry customer, I learned a new acronym, The PA used the PA Note template, The PA used one of our customer service principals and The PA used Bolt to view pictures.
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