(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Showed empathy or built rapport during a call
Asked discovery questions to meet an unstated need
Used Positive Language
Helped someone in the group chat
Used Internal Chat to avoid a transfer/consult
Confirmed understanding at the beginning of the call
