Confirmedunderstandingat thebeginning ofthe callReadKC/HuddleNews Beforethe huddlePosted adad jokein theteam chatAskeddiscoveryquestions tomeet anunstated needUsed InternalChat to avoid atransfer/consultGave arecapstatementWatch a"Take 5Video"Used KCto avoida consultShowedempathy orbuilt rapportduring a callUsedPositiveLanguageSent aSendWordHelpedsomeonein thegroup chatGave anappreciationstatementAsked forfeedbackfrom a callfrom a peerWorkedin theofficeUsedthe GiftToolConfirmedunderstandingat thebeginning ofthe callReadKC/HuddleNews Beforethe huddlePosted adad jokein theteam chatAskeddiscoveryquestions tomeet anunstated needUsed InternalChat to avoid atransfer/consultGave arecapstatementWatch a"Take 5Video"Used KCto avoida consultShowedempathy orbuilt rapportduring a callUsedPositiveLanguageSent aSendWordHelpedsomeonein thegroup chatGave anappreciationstatementAsked forfeedbackfrom a callfrom a peerWorkedin theofficeUsedthe GiftTool

CS&S Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirmed understanding at the beginning of the call
  2. Read KC/Huddle News Before the huddle
  3. Posted a dad joke in the team chat
  4. Asked discovery questions to meet an unstated need
  5. Used Internal Chat to avoid a transfer/consult
  6. Gave a recap statement
  7. Watch a "Take 5 Video"
  8. Used KC to avoid a consult
  9. Showed empathy or built rapport during a call
  10. Used Positive Language
  11. Sent a SendWord
  12. Helped someone in the group chat
  13. Gave an appreciation statement
  14. Asked for feedback from a call from a peer
  15. Worked in the office
  16. Used the Gift Tool