UsedPositiveLanguageWorkedin theofficeShowedempathy orbuilt rapportduring a callHelpedsomeonein thegroup chatGave anappreciationstatementSent aSendWordWatch a"Take 5Video"Gave arecapstatementAsked forfeedbackfrom a callfrom a peerUsed InternalChat to avoid atransfer/consultConfirmedunderstandingat thebeginning ofthe callPosted adad jokein theteam chatUsedthe GiftToolAskeddiscoveryquestions tomeet anunstated needReadKC/HuddleNews Beforethe huddleUsed KCto avoida consultUsedPositiveLanguageWorkedin theofficeShowedempathy orbuilt rapportduring a callHelpedsomeonein thegroup chatGave anappreciationstatementSent aSendWordWatch a"Take 5Video"Gave arecapstatementAsked forfeedbackfrom a callfrom a peerUsed InternalChat to avoid atransfer/consultConfirmedunderstandingat thebeginning ofthe callPosted adad jokein theteam chatUsedthe GiftToolAskeddiscoveryquestions tomeet anunstated needReadKC/HuddleNews Beforethe huddleUsed KCto avoida consult

CS&S Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Positive Language
  2. Worked in the office
  3. Showed empathy or built rapport during a call
  4. Helped someone in the group chat
  5. Gave an appreciation statement
  6. Sent a SendWord
  7. Watch a "Take 5 Video"
  8. Gave a recap statement
  9. Asked for feedback from a call from a peer
  10. Used Internal Chat to avoid a transfer/consult
  11. Confirmed understanding at the beginning of the call
  12. Posted a dad joke in the team chat
  13. Used the Gift Tool
  14. Asked discovery questions to meet an unstated need
  15. Read KC/Huddle News Before the huddle
  16. Used KC to avoid a consult