Showedempathy orbuilt rapportduring a callAsked forfeedbackfrom a callfrom a peerWatch a"Take 5Video"Gave anappreciationstatementReadKC/HuddleNews Beforethe huddleAskeddiscoveryquestions tomeet anunstated needUsed KCto avoida consultUsed InternalChat to avoid atransfer/consultPosted adad jokein theteam chatUsedPositiveLanguageSent aSendWordConfirmedunderstandingat thebeginning ofthe callGave arecapstatementHelpedsomeonein thegroup chatWorkedin theofficeUsedthe GiftToolShowedempathy orbuilt rapportduring a callAsked forfeedbackfrom a callfrom a peerWatch a"Take 5Video"Gave anappreciationstatementReadKC/HuddleNews Beforethe huddleAskeddiscoveryquestions tomeet anunstated needUsed KCto avoida consultUsed InternalChat to avoid atransfer/consultPosted adad jokein theteam chatUsedPositiveLanguageSent aSendWordConfirmedunderstandingat thebeginning ofthe callGave arecapstatementHelpedsomeonein thegroup chatWorkedin theofficeUsedthe GiftTool

CS&S Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Showed empathy or built rapport during a call
  2. Asked for feedback from a call from a peer
  3. Watch a "Take 5 Video"
  4. Gave an appreciation statement
  5. Read KC/Huddle News Before the huddle
  6. Asked discovery questions to meet an unstated need
  7. Used KC to avoid a consult
  8. Used Internal Chat to avoid a transfer/consult
  9. Posted a dad joke in the team chat
  10. Used Positive Language
  11. Sent a SendWord
  12. Confirmed understanding at the beginning of the call
  13. Gave a recap statement
  14. Helped someone in the group chat
  15. Worked in the office
  16. Used the Gift Tool