Watch a"Take 5Video"Sent aSendWordWorkedin theofficeGave arecapstatementHelpedsomeonein thegroup chatReadKC/HuddleNews Beforethe huddleShowedempathy orbuilt rapportduring a callGave anappreciationstatementAsked forfeedbackfrom a callfrom a peerUsed KCto avoida consultUsedPositiveLanguageAskeddiscoveryquestions tomeet anunstated needUsedthe GiftToolUsed InternalChat to avoid atransfer/consultPosted adad jokein theteam chatConfirmedunderstandingat thebeginning ofthe callWatch a"Take 5Video"Sent aSendWordWorkedin theofficeGave arecapstatementHelpedsomeonein thegroup chatReadKC/HuddleNews Beforethe huddleShowedempathy orbuilt rapportduring a callGave anappreciationstatementAsked forfeedbackfrom a callfrom a peerUsed KCto avoida consultUsedPositiveLanguageAskeddiscoveryquestions tomeet anunstated needUsedthe GiftToolUsed InternalChat to avoid atransfer/consultPosted adad jokein theteam chatConfirmedunderstandingat thebeginning ofthe call

CS&S Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Watch a "Take 5 Video"
  2. Sent a SendWord
  3. Worked in the office
  4. Gave a recap statement
  5. Helped someone in the group chat
  6. Read KC/Huddle News Before the huddle
  7. Showed empathy or built rapport during a call
  8. Gave an appreciation statement
  9. Asked for feedback from a call from a peer
  10. Used KC to avoid a consult
  11. Used Positive Language
  12. Asked discovery questions to meet an unstated need
  13. Used the Gift Tool
  14. Used Internal Chat to avoid a transfer/consult
  15. Posted a dad joke in the team chat
  16. Confirmed understanding at the beginning of the call