ASKEDPROBINGQUESTIONSDE-ESCALATEDA CALLERTOOKOWNERSHIPUSED AFIRST CALLRESOLUTIONTACTIC100%POSEMET AGOAL ISETUSEDBEKONBUILTRAPPORTUSEDTHE DOCMGMTTABKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)OFFEREDSELFSERVICE5 TIMESSUMMARIZEDSTEPSTAKEN TOASSIST AHWENTABOVEANDBEYONDUSEDCCWEBREDUCEDDEAD AIRDECREASEWRAP IDLEBY .5%LOWEREDAHTWRAPIDLEBELOW5%CPHABOVE8USED THECUSTOMERSNAME TWICEON 10 CALLSPASSEDCOMPLIANCEASSISTED APEER IN AGROUP/TEAMCHATREDUCEDHOLDTIMEASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHASKEDPROBINGQUESTIONSDE-ESCALATEDA CALLERTOOKOWNERSHIPUSED AFIRST CALLRESOLUTIONTACTIC100%POSEMET AGOAL ISETUSEDBEKONBUILTRAPPORTUSEDTHE DOCMGMTTABKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)OFFEREDSELFSERVICE5 TIMESSUMMARIZEDSTEPSTAKEN TOASSIST AHWENTABOVEANDBEYONDUSEDCCWEBREDUCEDDEAD AIRDECREASEWRAP IDLEBY .5%LOWEREDAHTWRAPIDLEBELOW5%CPHABOVE8USED THECUSTOMERSNAME TWICEON 10 CALLSPASSEDCOMPLIANCEASSISTED APEER IN AGROUP/TEAMCHATREDUCEDHOLDTIMEASKED IFTHERE WASANYTHINGELSE I COULDHELP WITH

TDAF BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ASKED PROBING QUESTIONS
  2. DE-ESCALATED A CALLER
  3. TOOK OWNERSHIP
  4. USED A FIRST CALL RESOLUTION TACTIC
  5. 100% POSE
  6. MET A GOAL I SET
  7. USED BEKON
  8. BUILT RAPPORT
  9. USED THE DOC MGMT TAB
  10. KINDLY APOLOGIZED FOR A FORM OF INCONVENIENCE 7x (CAN USE IF AWT IS HIGH)
  11. OFFERED SELF SERVICE 5 TIMES
  12. SUMMARIZED STEPS TAKEN TO ASSIST AH
  13. WENT ABOVE AND BEYOND
  14. USED CC WEB
  15. REDUCED DEAD AIR
  16. DECREASE WRAP IDLE BY .5%
  17. LOWERED AHT
  18. WRAP IDLE BELOW 5%
  19. CPH ABOVE 8
  20. USED THE CUSTOMERS NAME TWICE ON 10 CALLS
  21. PASSED COMPLIANCE
  22. ASSISTED A PEER IN A GROUP/TEAM CHAT
  23. REDUCED HOLD TIME
  24. ASKED IF THERE WAS ANYTHING ELSE I COULD HELP WITH