(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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BUILT RAPPORT
ASSISTED A PEER IN A GROUP/TEAM CHAT
USED CC WEB
WENT ABOVE AND BEYOND
USED BEKON
LOWERED AHT
DE-ESCALATED A CALLER
TOOK OWNERSHIP
PASSED COMPLIANCE
SUMMARIZED STEPS TAKEN TO ASSIST AH
KINDLY APOLOGIZED FOR A FORM OF INCONVENIENCE 7x
(CAN USE IF AWT IS HIGH)
REDUCED DEAD AIR
ASKED PROBING QUESTIONS
USED A FIRST CALL RESOLUTION TACTIC
DECREASE WRAP IDLE BY .5%
USED THE CUSTOMERS NAME TWICE ON 10 CALLS
USED THE DOC MGMT TAB
MET A GOAL I SET
REDUCED HOLD TIME
ASKED IF THERE WAS ANYTHING ELSE I COULD HELP WITH
