USEDTHE DOCMGMTTAB100%POSESUMMARIZEDSTEPSTAKEN TOASSIST AHASKEDPROBINGQUESTIONSUSED THECUSTOMERSNAME TWICEON 10 CALLSUSEDCCWEBREDUCEDDEAD AIRUSED AFIRST CALLRESOLUTIONTACTICBUILTRAPPORTREDUCEDHOLDTIMEPASSEDCOMPLIANCEWRAPIDLEBELOW5%MET AGOAL ISETCPHABOVE8DE-ESCALATEDA CALLERASSISTED APEER IN AGROUP/TEAMCHATUSEDBEKONWENTABOVEANDBEYONDASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)DECREASEWRAP IDLEBY .5%TOOKOWNERSHIPLOWEREDAHTOFFEREDSELFSERVICE5 TIMESUSEDTHE DOCMGMTTAB100%POSESUMMARIZEDSTEPSTAKEN TOASSIST AHASKEDPROBINGQUESTIONSUSED THECUSTOMERSNAME TWICEON 10 CALLSUSEDCCWEBREDUCEDDEAD AIRUSED AFIRST CALLRESOLUTIONTACTICBUILTRAPPORTREDUCEDHOLDTIMEPASSEDCOMPLIANCEWRAPIDLEBELOW5%MET AGOAL ISETCPHABOVE8DE-ESCALATEDA CALLERASSISTED APEER IN AGROUP/TEAMCHATUSEDBEKONWENTABOVEANDBEYONDASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)DECREASEWRAP IDLEBY .5%TOOKOWNERSHIPLOWEREDAHTOFFEREDSELFSERVICE5 TIMES

TDAF BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. USED THE DOC MGMT TAB
  2. 100% POSE
  3. SUMMARIZED STEPS TAKEN TO ASSIST AH
  4. ASKED PROBING QUESTIONS
  5. USED THE CUSTOMERS NAME TWICE ON 10 CALLS
  6. USED CC WEB
  7. REDUCED DEAD AIR
  8. USED A FIRST CALL RESOLUTION TACTIC
  9. BUILT RAPPORT
  10. REDUCED HOLD TIME
  11. PASSED COMPLIANCE
  12. WRAP IDLE BELOW 5%
  13. MET A GOAL I SET
  14. CPH ABOVE 8
  15. DE-ESCALATED A CALLER
  16. ASSISTED A PEER IN A GROUP/TEAM CHAT
  17. USED BEKON
  18. WENT ABOVE AND BEYOND
  19. ASKED IF THERE WAS ANYTHING ELSE I COULD HELP WITH
  20. KINDLY APOLOGIZED FOR A FORM OF INCONVENIENCE 7x (CAN USE IF AWT IS HIGH)
  21. DECREASE WRAP IDLE BY .5%
  22. TOOK OWNERSHIP
  23. LOWERED AHT
  24. OFFERED SELF SERVICE 5 TIMES