KINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)USEDBEKONUSEDTHE DOCMGMTTABUSED AFIRST CALLRESOLUTIONTACTICWENTABOVEANDBEYONDUSEDCCWEBUSED THECUSTOMERSNAME TWICEON 10 CALLSASKEDPROBINGQUESTIONSSUMMARIZEDSTEPSTAKEN TOASSIST AHDE-ESCALATEDA CALLERLOWEREDAHTTOOKOWNERSHIPPASSEDCOMPLIANCEOFFEREDSELFSERVICE5 TIMESBUILTRAPPORT100%POSECPHABOVE8WRAPIDLEBELOW5%ASSISTED APEER IN AGROUP/TEAMCHATASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHDECREASEWRAP IDLEBY .5%MET AGOAL ISETREDUCEDDEAD AIRREDUCEDHOLDTIMEKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)USEDBEKONUSEDTHE DOCMGMTTABUSED AFIRST CALLRESOLUTIONTACTICWENTABOVEANDBEYONDUSEDCCWEBUSED THECUSTOMERSNAME TWICEON 10 CALLSASKEDPROBINGQUESTIONSSUMMARIZEDSTEPSTAKEN TOASSIST AHDE-ESCALATEDA CALLERLOWEREDAHTTOOKOWNERSHIPPASSEDCOMPLIANCEOFFEREDSELFSERVICE5 TIMESBUILTRAPPORT100%POSECPHABOVE8WRAPIDLEBELOW5%ASSISTED APEER IN AGROUP/TEAMCHATASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHDECREASEWRAP IDLEBY .5%MET AGOAL ISETREDUCEDDEAD AIRREDUCEDHOLDTIME

TDAF BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. KINDLY APOLOGIZED FOR A FORM OF INCONVENIENCE 7x (CAN USE IF AWT IS HIGH)
  2. USED BEKON
  3. USED THE DOC MGMT TAB
  4. USED A FIRST CALL RESOLUTION TACTIC
  5. WENT ABOVE AND BEYOND
  6. USED CC WEB
  7. USED THE CUSTOMERS NAME TWICE ON 10 CALLS
  8. ASKED PROBING QUESTIONS
  9. SUMMARIZED STEPS TAKEN TO ASSIST AH
  10. DE-ESCALATED A CALLER
  11. LOWERED AHT
  12. TOOK OWNERSHIP
  13. PASSED COMPLIANCE
  14. OFFERED SELF SERVICE 5 TIMES
  15. BUILT RAPPORT
  16. 100% POSE
  17. CPH ABOVE 8
  18. WRAP IDLE BELOW 5%
  19. ASSISTED A PEER IN A GROUP/TEAM CHAT
  20. ASKED IF THERE WAS ANYTHING ELSE I COULD HELP WITH
  21. DECREASE WRAP IDLE BY .5%
  22. MET A GOAL I SET
  23. REDUCED DEAD AIR
  24. REDUCED HOLD TIME