REDUCEDDEAD AIRTOOKOWNERSHIPUSEDBEKONWRAPIDLEBELOW5%PASSEDCOMPLIANCECPHABOVE8BUILTRAPPORTKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)ASSISTED APEER IN AGROUP/TEAMCHATUSEDCCWEBASKEDPROBINGQUESTIONSOFFEREDSELFSERVICE5 TIMES100%POSEUSEDTHE DOCMGMTTABSUMMARIZEDSTEPSTAKEN TOASSIST AHLOWEREDAHTDECREASEWRAP IDLEBY .5%WENTABOVEANDBEYONDUSED AFIRST CALLRESOLUTIONTACTICASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHUSED THECUSTOMERSNAME TWICEON 10 CALLSMET AGOAL ISETDE-ESCALATEDA CALLERREDUCEDHOLDTIMEREDUCEDDEAD AIRTOOKOWNERSHIPUSEDBEKONWRAPIDLEBELOW5%PASSEDCOMPLIANCECPHABOVE8BUILTRAPPORTKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)ASSISTED APEER IN AGROUP/TEAMCHATUSEDCCWEBASKEDPROBINGQUESTIONSOFFEREDSELFSERVICE5 TIMES100%POSEUSEDTHE DOCMGMTTABSUMMARIZEDSTEPSTAKEN TOASSIST AHLOWEREDAHTDECREASEWRAP IDLEBY .5%WENTABOVEANDBEYONDUSED AFIRST CALLRESOLUTIONTACTICASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHUSED THECUSTOMERSNAME TWICEON 10 CALLSMET AGOAL ISETDE-ESCALATEDA CALLERREDUCEDHOLDTIME

TDAF BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. REDUCED DEAD AIR
  2. TOOK OWNERSHIP
  3. USED BEKON
  4. WRAP IDLE BELOW 5%
  5. PASSED COMPLIANCE
  6. CPH ABOVE 8
  7. BUILT RAPPORT
  8. KINDLY APOLOGIZED FOR A FORM OF INCONVENIENCE 7x (CAN USE IF AWT IS HIGH)
  9. ASSISTED A PEER IN A GROUP/TEAM CHAT
  10. USED CC WEB
  11. ASKED PROBING QUESTIONS
  12. OFFERED SELF SERVICE 5 TIMES
  13. 100% POSE
  14. USED THE DOC MGMT TAB
  15. SUMMARIZED STEPS TAKEN TO ASSIST AH
  16. LOWERED AHT
  17. DECREASE WRAP IDLE BY .5%
  18. WENT ABOVE AND BEYOND
  19. USED A FIRST CALL RESOLUTION TACTIC
  20. ASKED IF THERE WAS ANYTHING ELSE I COULD HELP WITH
  21. USED THE CUSTOMERS NAME TWICE ON 10 CALLS
  22. MET A GOAL I SET
  23. DE-ESCALATED A CALLER
  24. REDUCED HOLD TIME