100%POSECPHABOVE8KINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)WRAPIDLEBELOW5%REDUCEDDEAD AIRUSEDBEKONUSED THECUSTOMERSNAME TWICEON 10 CALLSASKEDPROBINGQUESTIONSDE-ESCALATEDA CALLEROFFEREDSELFSERVICE5 TIMESTOOKOWNERSHIPBUILTRAPPORTASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHPASSEDCOMPLIANCEUSEDCCWEBREDUCEDHOLDTIMEUSEDTHE DOCMGMTTABLOWEREDAHTUSED AFIRST CALLRESOLUTIONTACTICWENTABOVEANDBEYONDDECREASEWRAP IDLEBY .5%MET AGOAL ISETASSISTED APEER IN AGROUP/TEAMCHATSUMMARIZEDSTEPSTAKEN TOASSIST AH100%POSECPHABOVE8KINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)WRAPIDLEBELOW5%REDUCEDDEAD AIRUSEDBEKONUSED THECUSTOMERSNAME TWICEON 10 CALLSASKEDPROBINGQUESTIONSDE-ESCALATEDA CALLEROFFEREDSELFSERVICE5 TIMESTOOKOWNERSHIPBUILTRAPPORTASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHPASSEDCOMPLIANCEUSEDCCWEBREDUCEDHOLDTIMEUSEDTHE DOCMGMTTABLOWEREDAHTUSED AFIRST CALLRESOLUTIONTACTICWENTABOVEANDBEYONDDECREASEWRAP IDLEBY .5%MET AGOAL ISETASSISTED APEER IN AGROUP/TEAMCHATSUMMARIZEDSTEPSTAKEN TOASSIST AH

TDAF BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% POSE
  2. CPH ABOVE 8
  3. KINDLY APOLOGIZED FOR A FORM OF INCONVENIENCE 7x (CAN USE IF AWT IS HIGH)
  4. WRAP IDLE BELOW 5%
  5. REDUCED DEAD AIR
  6. USED BEKON
  7. USED THE CUSTOMERS NAME TWICE ON 10 CALLS
  8. ASKED PROBING QUESTIONS
  9. DE-ESCALATED A CALLER
  10. OFFERED SELF SERVICE 5 TIMES
  11. TOOK OWNERSHIP
  12. BUILT RAPPORT
  13. ASKED IF THERE WAS ANYTHING ELSE I COULD HELP WITH
  14. PASSED COMPLIANCE
  15. USED CC WEB
  16. REDUCED HOLD TIME
  17. USED THE DOC MGMT TAB
  18. LOWERED AHT
  19. USED A FIRST CALL RESOLUTION TACTIC
  20. WENT ABOVE AND BEYOND
  21. DECREASE WRAP IDLE BY .5%
  22. MET A GOAL I SET
  23. ASSISTED A PEER IN A GROUP/TEAM CHAT
  24. SUMMARIZED STEPS TAKEN TO ASSIST AH