USEDBEKONDECREASEWRAP IDLEBY .5%USED AFIRST CALLRESOLUTIONTACTICWRAPIDLEBELOW5%ASSISTED APEER IN AGROUP/TEAMCHATUSED THECUSTOMERSNAME TWICEON 10 CALLSPASSEDCOMPLIANCEBUILTRAPPORTLOWEREDAHTTOOKOWNERSHIPKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)ASKEDPROBINGQUESTIONS100%POSEREDUCEDDEAD AIRREDUCEDHOLDTIMEOFFEREDSELFSERVICE5 TIMESWENTABOVEANDBEYONDASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHUSEDCCWEBMET AGOAL ISETCPHABOVE8DE-ESCALATEDA CALLERSUMMARIZEDSTEPSTAKEN TOASSIST AHUSEDTHE DOCMGMTTABUSEDBEKONDECREASEWRAP IDLEBY .5%USED AFIRST CALLRESOLUTIONTACTICWRAPIDLEBELOW5%ASSISTED APEER IN AGROUP/TEAMCHATUSED THECUSTOMERSNAME TWICEON 10 CALLSPASSEDCOMPLIANCEBUILTRAPPORTLOWEREDAHTTOOKOWNERSHIPKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)ASKEDPROBINGQUESTIONS100%POSEREDUCEDDEAD AIRREDUCEDHOLDTIMEOFFEREDSELFSERVICE5 TIMESWENTABOVEANDBEYONDASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHUSEDCCWEBMET AGOAL ISETCPHABOVE8DE-ESCALATEDA CALLERSUMMARIZEDSTEPSTAKEN TOASSIST AHUSEDTHE DOCMGMTTAB

TDAF BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. USED BEKON
  2. DECREASE WRAP IDLE BY .5%
  3. USED A FIRST CALL RESOLUTION TACTIC
  4. WRAP IDLE BELOW 5%
  5. ASSISTED A PEER IN A GROUP/TEAM CHAT
  6. USED THE CUSTOMERS NAME TWICE ON 10 CALLS
  7. PASSED COMPLIANCE
  8. BUILT RAPPORT
  9. LOWERED AHT
  10. TOOK OWNERSHIP
  11. KINDLY APOLOGIZED FOR A FORM OF INCONVENIENCE 7x (CAN USE IF AWT IS HIGH)
  12. ASKED PROBING QUESTIONS
  13. 100% POSE
  14. REDUCED DEAD AIR
  15. REDUCED HOLD TIME
  16. OFFERED SELF SERVICE 5 TIMES
  17. WENT ABOVE AND BEYOND
  18. ASKED IF THERE WAS ANYTHING ELSE I COULD HELP WITH
  19. USED CC WEB
  20. MET A GOAL I SET
  21. CPH ABOVE 8
  22. DE-ESCALATED A CALLER
  23. SUMMARIZED STEPS TAKEN TO ASSIST AH
  24. USED THE DOC MGMT TAB