KINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)ASSISTED APEER IN AGROUP/TEAMCHATDECREASEWRAP IDLEBY .5%LOWEREDAHTREDUCEDHOLDTIMEWENTABOVEANDBEYONDWRAPIDLEBELOW5%REDUCEDDEAD AIRPASSEDCOMPLIANCECPHABOVE8USEDBEKONTOOKOWNERSHIPBUILTRAPPORTUSEDTHE DOCMGMTTABASKEDPROBINGQUESTIONSUSED THECUSTOMERSNAME TWICEON 10 CALLSMET AGOAL ISET100%POSEUSED AFIRST CALLRESOLUTIONTACTICUSEDCCWEBOFFEREDSELFSERVICE5 TIMESASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHDE-ESCALATEDA CALLERSUMMARIZEDSTEPSTAKEN TOASSIST AHKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)ASSISTED APEER IN AGROUP/TEAMCHATDECREASEWRAP IDLEBY .5%LOWEREDAHTREDUCEDHOLDTIMEWENTABOVEANDBEYONDWRAPIDLEBELOW5%REDUCEDDEAD AIRPASSEDCOMPLIANCECPHABOVE8USEDBEKONTOOKOWNERSHIPBUILTRAPPORTUSEDTHE DOCMGMTTABASKEDPROBINGQUESTIONSUSED THECUSTOMERSNAME TWICEON 10 CALLSMET AGOAL ISET100%POSEUSED AFIRST CALLRESOLUTIONTACTICUSEDCCWEBOFFEREDSELFSERVICE5 TIMESASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHDE-ESCALATEDA CALLERSUMMARIZEDSTEPSTAKEN TOASSIST AH

TDAF BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. KINDLY APOLOGIZED FOR A FORM OF INCONVENIENCE 7x (CAN USE IF AWT IS HIGH)
  2. ASSISTED A PEER IN A GROUP/TEAM CHAT
  3. DECREASE WRAP IDLE BY .5%
  4. LOWERED AHT
  5. REDUCED HOLD TIME
  6. WENT ABOVE AND BEYOND
  7. WRAP IDLE BELOW 5%
  8. REDUCED DEAD AIR
  9. PASSED COMPLIANCE
  10. CPH ABOVE 8
  11. USED BEKON
  12. TOOK OWNERSHIP
  13. BUILT RAPPORT
  14. USED THE DOC MGMT TAB
  15. ASKED PROBING QUESTIONS
  16. USED THE CUSTOMERS NAME TWICE ON 10 CALLS
  17. MET A GOAL I SET
  18. 100% POSE
  19. USED A FIRST CALL RESOLUTION TACTIC
  20. USED CC WEB
  21. OFFERED SELF SERVICE 5 TIMES
  22. ASKED IF THERE WAS ANYTHING ELSE I COULD HELP WITH
  23. DE-ESCALATED A CALLER
  24. SUMMARIZED STEPS TAKEN TO ASSIST AH