(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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REDUCED DEAD AIR
MET A GOAL I SET
ASSISTED A PEER IN A GROUP/TEAM CHAT
ASKED PROBING QUESTIONS
100% POSE
DE-ESCALATED A CALLER
PASSED COMPLIANCE
BUILT RAPPORT
USED THE CUSTOMERS NAME TWICE ON 10 CALLS
WENT ABOVE AND BEYOND
USED CC WEB
TOOK OWNERSHIP
USED A FIRST CALL RESOLUTION TACTIC
SUMMARIZED STEPS TAKEN TO ASSIST AH
LOWERED AHT
KINDLY APOLOGIZED FOR A FORM OF INCONVENIENCE 7x
(CAN USE IF AWT IS HIGH)
DECREASE WRAP IDLE BY .5%
OFFERED SELF SERVICE 5 TIMES
CPH ABOVE 8
WRAP IDLE BELOW 5%
ASKED IF THERE WAS ANYTHING ELSE I COULD HELP WITH
