(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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WENT ABOVE AND BEYOND
REDUCED HOLD TIME
100% POSE
OFFERED SELF SERVICE 5 TIMES
USED A FIRST CALL RESOLUTION TACTIC
WRAP IDLE BELOW 5%
ASKED IF THERE WAS ANYTHING ELSE I COULD HELP WITH
USED THE CUSTOMERS NAME TWICE ON 10 CALLS
DE-ESCALATED A CALLER
SUMMARIZED STEPS TAKEN TO ASSIST AH
USED BEKON
LOWERED AHT
CPH ABOVE 8
ASKED PROBING QUESTIONS
MET A GOAL I SET
DECREASE WRAP IDLE BY .5%
TOOK OWNERSHIP
ASSISTED A PEER IN A GROUP/TEAM CHAT
KINDLY APOLOGIZED FOR A FORM OF INCONVENIENCE 7x
(CAN USE IF AWT IS HIGH)
