REDUCEDDEAD AIRCPHABOVE8WENTABOVEANDBEYONDASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHLOWEREDAHT100%POSEUSEDBEKONBUILTRAPPORTOFFEREDSELFSERVICE5 TIMESREDUCEDHOLDTIMESUMMARIZEDSTEPSTAKEN TOASSIST AHASKEDPROBINGQUESTIONSDECREASEWRAP IDLEBY .5%USED THECUSTOMERSNAME TWICEON 10 CALLSPASSEDCOMPLIANCEKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)USEDCCWEBWRAPIDLEBELOW5%ASSISTED APEER IN AGROUP/TEAMCHATTOOKOWNERSHIPUSED AFIRST CALLRESOLUTIONTACTICDE-ESCALATEDA CALLERUSEDTHE DOCMGMTTABMET AGOAL ISETREDUCEDDEAD AIRCPHABOVE8WENTABOVEANDBEYONDASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHLOWEREDAHT100%POSEUSEDBEKONBUILTRAPPORTOFFEREDSELFSERVICE5 TIMESREDUCEDHOLDTIMESUMMARIZEDSTEPSTAKEN TOASSIST AHASKEDPROBINGQUESTIONSDECREASEWRAP IDLEBY .5%USED THECUSTOMERSNAME TWICEON 10 CALLSPASSEDCOMPLIANCEKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)USEDCCWEBWRAPIDLEBELOW5%ASSISTED APEER IN AGROUP/TEAMCHATTOOKOWNERSHIPUSED AFIRST CALLRESOLUTIONTACTICDE-ESCALATEDA CALLERUSEDTHE DOCMGMTTABMET AGOAL ISET

TDAF BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. REDUCED DEAD AIR
  2. CPH ABOVE 8
  3. WENT ABOVE AND BEYOND
  4. ASKED IF THERE WAS ANYTHING ELSE I COULD HELP WITH
  5. LOWERED AHT
  6. 100% POSE
  7. USED BEKON
  8. BUILT RAPPORT
  9. OFFERED SELF SERVICE 5 TIMES
  10. REDUCED HOLD TIME
  11. SUMMARIZED STEPS TAKEN TO ASSIST AH
  12. ASKED PROBING QUESTIONS
  13. DECREASE WRAP IDLE BY .5%
  14. USED THE CUSTOMERS NAME TWICE ON 10 CALLS
  15. PASSED COMPLIANCE
  16. KINDLY APOLOGIZED FOR A FORM OF INCONVENIENCE 7x (CAN USE IF AWT IS HIGH)
  17. USED CC WEB
  18. WRAP IDLE BELOW 5%
  19. ASSISTED A PEER IN A GROUP/TEAM CHAT
  20. TOOK OWNERSHIP
  21. USED A FIRST CALL RESOLUTION TACTIC
  22. DE-ESCALATED A CALLER
  23. USED THE DOC MGMT TAB
  24. MET A GOAL I SET