PASSEDCOMPLIANCEOFFEREDSELFSERVICE5 TIMESUSED THECUSTOMERSNAME TWICEON 10 CALLSWENTABOVEANDBEYONDSUMMARIZEDSTEPSTAKEN TOASSIST AHASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHCPHABOVE8LOWEREDAHTUSEDTHE DOCMGMTTABREDUCEDDEAD AIRDE-ESCALATEDA CALLERDECREASEWRAP IDLEBY .5%ASSISTED APEER IN AGROUP/TEAMCHATUSED AFIRST CALLRESOLUTIONTACTICMET AGOAL ISETUSEDBEKONBUILTRAPPORTASKEDPROBINGQUESTIONSWRAPIDLEBELOW5%REDUCEDHOLDTIME100%POSEKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)USEDCCWEBTOOKOWNERSHIPPASSEDCOMPLIANCEOFFEREDSELFSERVICE5 TIMESUSED THECUSTOMERSNAME TWICEON 10 CALLSWENTABOVEANDBEYONDSUMMARIZEDSTEPSTAKEN TOASSIST AHASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHCPHABOVE8LOWEREDAHTUSEDTHE DOCMGMTTABREDUCEDDEAD AIRDE-ESCALATEDA CALLERDECREASEWRAP IDLEBY .5%ASSISTED APEER IN AGROUP/TEAMCHATUSED AFIRST CALLRESOLUTIONTACTICMET AGOAL ISETUSEDBEKONBUILTRAPPORTASKEDPROBINGQUESTIONSWRAPIDLEBELOW5%REDUCEDHOLDTIME100%POSEKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)USEDCCWEBTOOKOWNERSHIP

TDAF BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PASSED COMPLIANCE
  2. OFFERED SELF SERVICE 5 TIMES
  3. USED THE CUSTOMERS NAME TWICE ON 10 CALLS
  4. WENT ABOVE AND BEYOND
  5. SUMMARIZED STEPS TAKEN TO ASSIST AH
  6. ASKED IF THERE WAS ANYTHING ELSE I COULD HELP WITH
  7. CPH ABOVE 8
  8. LOWERED AHT
  9. USED THE DOC MGMT TAB
  10. REDUCED DEAD AIR
  11. DE-ESCALATED A CALLER
  12. DECREASE WRAP IDLE BY .5%
  13. ASSISTED A PEER IN A GROUP/TEAM CHAT
  14. USED A FIRST CALL RESOLUTION TACTIC
  15. MET A GOAL I SET
  16. USED BEKON
  17. BUILT RAPPORT
  18. ASKED PROBING QUESTIONS
  19. WRAP IDLE BELOW 5%
  20. REDUCED HOLD TIME
  21. 100% POSE
  22. KINDLY APOLOGIZED FOR A FORM OF INCONVENIENCE 7x (CAN USE IF AWT IS HIGH)
  23. USED CC WEB
  24. TOOK OWNERSHIP