USEDTHE DOCMGMTTABDECREASEWRAP IDLEBY .5%USEDBEKONREDUCEDHOLDTIMETOOKOWNERSHIP100%POSECPHABOVE8DE-ESCALATEDA CALLERWRAPIDLEBELOW5%BUILTRAPPORTUSED AFIRST CALLRESOLUTIONTACTICKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)ASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHASSISTED APEER IN AGROUP/TEAMCHATOFFEREDSELFSERVICE5 TIMESUSED THECUSTOMERSNAME TWICEON 10 CALLSSUMMARIZEDSTEPSTAKEN TOASSIST AHUSEDCCWEBREDUCEDDEAD AIRASKEDPROBINGQUESTIONSWENTABOVEANDBEYONDMET AGOAL ISETLOWEREDAHTPASSEDCOMPLIANCEUSEDTHE DOCMGMTTABDECREASEWRAP IDLEBY .5%USEDBEKONREDUCEDHOLDTIMETOOKOWNERSHIP100%POSECPHABOVE8DE-ESCALATEDA CALLERWRAPIDLEBELOW5%BUILTRAPPORTUSED AFIRST CALLRESOLUTIONTACTICKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)ASKED IFTHERE WASANYTHINGELSE I COULDHELP WITHASSISTED APEER IN AGROUP/TEAMCHATOFFEREDSELFSERVICE5 TIMESUSED THECUSTOMERSNAME TWICEON 10 CALLSSUMMARIZEDSTEPSTAKEN TOASSIST AHUSEDCCWEBREDUCEDDEAD AIRASKEDPROBINGQUESTIONSWENTABOVEANDBEYONDMET AGOAL ISETLOWEREDAHTPASSEDCOMPLIANCE

TDAF BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. USED THE DOC MGMT TAB
  2. DECREASE WRAP IDLE BY .5%
  3. USED BEKON
  4. REDUCED HOLD TIME
  5. TOOK OWNERSHIP
  6. 100% POSE
  7. CPH ABOVE 8
  8. DE-ESCALATED A CALLER
  9. WRAP IDLE BELOW 5%
  10. BUILT RAPPORT
  11. USED A FIRST CALL RESOLUTION TACTIC
  12. KINDLY APOLOGIZED FOR A FORM OF INCONVENIENCE 7x (CAN USE IF AWT IS HIGH)
  13. ASKED IF THERE WAS ANYTHING ELSE I COULD HELP WITH
  14. ASSISTED A PEER IN A GROUP/TEAM CHAT
  15. OFFERED SELF SERVICE 5 TIMES
  16. USED THE CUSTOMERS NAME TWICE ON 10 CALLS
  17. SUMMARIZED STEPS TAKEN TO ASSIST AH
  18. USED CC WEB
  19. REDUCED DEAD AIR
  20. ASKED PROBING QUESTIONS
  21. WENT ABOVE AND BEYOND
  22. MET A GOAL I SET
  23. LOWERED AHT
  24. PASSED COMPLIANCE