USEDTHE DOCMGMTTABWENTABOVEANDBEYONDOFFEREDSELFSERVICE5 TIMESDE-ESCALATEDA CALLERUSED AFIRST CALLRESOLUTIONTACTICKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)CPHABOVE8USEDBEKONSUMMARIZEDSTEPSTAKEN TOASSIST AHPASSEDCOMPLIANCEASKED IFTHERE WASANYTHINGELSE I COULDHELP WITH100%POSEASSISTED APEER IN AGROUP/TEAMCHATLOWEREDAHTASKEDPROBINGQUESTIONSDECREASEWRAP IDLEBY .5%MET AGOAL ISETTOOKOWNERSHIPREDUCEDHOLDTIMEBUILTRAPPORTREDUCEDDEAD AIRUSEDCCWEBUSED THECUSTOMERSNAME TWICEON 10 CALLSWRAPIDLEBELOW5%USEDTHE DOCMGMTTABWENTABOVEANDBEYONDOFFEREDSELFSERVICE5 TIMESDE-ESCALATEDA CALLERUSED AFIRST CALLRESOLUTIONTACTICKINDLYAPOLOGIZED FORA FORM OFINCONVENIENCE7x(CAN USE IF AWTIS HIGH)CPHABOVE8USEDBEKONSUMMARIZEDSTEPSTAKEN TOASSIST AHPASSEDCOMPLIANCEASKED IFTHERE WASANYTHINGELSE I COULDHELP WITH100%POSEASSISTED APEER IN AGROUP/TEAMCHATLOWEREDAHTASKEDPROBINGQUESTIONSDECREASEWRAP IDLEBY .5%MET AGOAL ISETTOOKOWNERSHIPREDUCEDHOLDTIMEBUILTRAPPORTREDUCEDDEAD AIRUSEDCCWEBUSED THECUSTOMERSNAME TWICEON 10 CALLSWRAPIDLEBELOW5%

TDAF BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. USED THE DOC MGMT TAB
  2. WENT ABOVE AND BEYOND
  3. OFFERED SELF SERVICE 5 TIMES
  4. DE-ESCALATED A CALLER
  5. USED A FIRST CALL RESOLUTION TACTIC
  6. KINDLY APOLOGIZED FOR A FORM OF INCONVENIENCE 7x (CAN USE IF AWT IS HIGH)
  7. CPH ABOVE 8
  8. USED BEKON
  9. SUMMARIZED STEPS TAKEN TO ASSIST AH
  10. PASSED COMPLIANCE
  11. ASKED IF THERE WAS ANYTHING ELSE I COULD HELP WITH
  12. 100% POSE
  13. ASSISTED A PEER IN A GROUP/TEAM CHAT
  14. LOWERED AHT
  15. ASKED PROBING QUESTIONS
  16. DECREASE WRAP IDLE BY .5%
  17. MET A GOAL I SET
  18. TOOK OWNERSHIP
  19. REDUCED HOLD TIME
  20. BUILT RAPPORT
  21. REDUCED DEAD AIR
  22. USED CC WEB
  23. USED THE CUSTOMERS NAME TWICE ON 10 CALLS
  24. WRAP IDLE BELOW 5%