This bingo card has a free space and 24 words: PASSED COMPLIANCE, WRAP IDLE BELOW 5%, CPH ABOVE 8, MET A GOAL I SET, DE-ESCALATED A CALLER, DECREASE WRAP IDLE BY .5%, 100% POSE, LOWERED AHT, ASKED IF THERE WAS ANYTHING ELSE I COULD HELP WITH, ASSISTED A PEER IN A GROUP/TEAM CHAT, OFFERED SELF SERVICE 5 TIMES, USED CC WEB, USED THE DOC MGMT TAB, WENT ABOVE AND BEYOND, USED BEKON, USED THE CUSTOMERS NAME TWICE ON 10 CALLS, REDUCED DEAD AIR, KINDLY APOLOGIZED FOR A FORM OF INCONVENIENCE 7x (CAN USE IF AWT IS HIGH), REDUCED HOLD TIME, TOOK OWNERSHIP, SUMMARIZED STEPS TAKEN TO ASSIST AH, USED A FIRST CALL RESOLUTION TACTIC, ASKED PROBING QUESTIONS and BUILT RAPPORT.
CS&S Bingo | Neurodivergence Bingo | Reported Speech | Limiting Factors | 611 DAY
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