Stand toacknowledgeand greetthe customer Relate to yourcustomerthroughpersonalexperiences Knowledgeable ofProducts andservices in orderto recommendcorrectproduct Paraphrasetransactionalneeds -"youwould like 2-20's"Makecompellingrecommendationsafter Greenprint Use thecustomer’snamethroughoutconversation "Thank youfor yourpatience.How can Ihelp you ..."Assist othercustomersandco-workers Greetcustomer(s)"Thank youfor choosingRegions"Demonstrated"Being theDifference"Summarize thecustomers needsand financial goalsand link them totherecommendationsworkstationis stockedand readyfor day"I am happy tohelp you with orI will be glad totake care ofthat for you."I’m happyto helpwith..."Here is mycontactinformation incase youhave anyquestions "PresentavailableNBAs toyourcustomer Ask forreferrals offriends andfamily Buildingcustomerrapport /StrengthenrelationshipsAs yourbanker I willcontinue tofollow up withyou !Ask customersif they have anyadditionalbanking needs"Did you knowthat you cansave time/travelby doing thisusingour… "Clearlycommunicatethe feesassociatedwith requests Offer ideasto save time-Digitally Let customer knowwhat they aredoing -"Processingtransaction at mydesk"  Stand toacknowledgeand greetthe customer Relate to yourcustomerthroughpersonalexperiences Knowledgeable ofProducts andservices in orderto recommendcorrectproduct Paraphrasetransactionalneeds -"youwould like 2-20's"Makecompellingrecommendationsafter Greenprint Use thecustomer’snamethroughoutconversation "Thank youfor yourpatience.How can Ihelp you ..."Assist othercustomersandco-workers Greetcustomer(s)"Thank youfor choosingRegions"Demonstrated"Being theDifference"Summarize thecustomers needsand financial goalsand link them totherecommendationsworkstationis stockedand readyfor day"I am happy tohelp you with orI will be glad totake care ofthat for you."I’m happyto helpwith..."Here is mycontactinformation incase youhave anyquestions "PresentavailableNBAs toyourcustomer Ask forreferrals offriends andfamily Buildingcustomerrapport /StrengthenrelationshipsAs yourbanker I willcontinue tofollow up withyou !Ask customersif they have anyadditionalbanking needs"Did you knowthat you cansave time/travelby doing thisusingour… "Clearlycommunicatethe feesassociatedwith requests Offer ideasto save time-Digitally Let customer knowwhat they aredoing -"Processingtransaction at mydesk"  

KDS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
I
4
O
5
B
6
B
7
G
8
B
9
N
10
G
11
G
12
I
13
I
14
N
15
B
16
O
17
B
18
O
19
G
20
O
21
N
22
O
23
I
24
N
  1. I-Stand to acknowledge and greet the customer
  2. G- Relate to your customer through personal experiences
  3. I-Knowledgeable of Products and services in order to recommend correct product
  4. O-Paraphrase transactional needs -"you would like 2 -20's"
  5. B-Make compelling recommendations after Greenprint
  6. B- Use the customer’s name throughout conversation
  7. G-"Thank you for your patience. How can I help you ..."
  8. B-Assist other customers and co-workers
  9. N-Greet customer(s) "Thank you for choosing Regions"
  10. G-Demonstrated "Being the Difference"
  11. G-Summarize the customers needs and financial goals and link them to the recommendations
  12. I-workstation is stocked and ready for day
  13. I-"I am happy to help you with or I will be glad to take care of that for you."
  14. N-I’m happy to help with...
  15. B-"Here is my contact information in case you have any questions "
  16. O-Present available NBAs to your customer
  17. B- Ask for referrals of friends and family
  18. O-Building customer rapport / Strengthen relationships
  19. G-As your banker I will continue to follow up with you !
  20. O-Ask customers if they have any additional banking needs
  21. N-"Did you know that you can save time/travel by doing this using our… "
  22. O-Clearly communicate the fees associated with requests
  23. I- Offer ideas to save time -Digitally
  24. N-Let customer know what they are doing - "Processing transaction at my desk"