Greetcustomer(s)"Thank youfor choosingRegions"Demonstrated"Being theDifference" Use thecustomer’snamethroughoutconversation Ask customersif they have anyadditionalbanking needs"I am happy tohelp you with orI will be glad totake care ofthat for you."Summarize thecustomers needsand financial goalsand link them totherecommendationsI’m happyto helpwith..."Here is mycontactinformation incase youhave anyquestions "Clearlycommunicatethe feesassociatedwith requestsStand toacknowledgeand greetthe customerPresentavailableNBAs toyourcustomer Offer ideasto save time-Digitally "Thank youfor yourpatience.How can Ihelp you ..."As yourbanker I willcontinue tofollow up withyou !Knowledgeable ofProducts andservices in orderto recommendcorrectproduct Assist othercustomersandco-workers workstationis stockedand readyfor day Ask forreferrals offriends andfamily Makecompellingrecommendationsafter Greenprint"Did you knowthat you cansave time/travelby doing thisusingour… "Paraphrasetransactionalneeds -"youwould like 2-20's"Let customer knowwhat they aredoing -"Processingtransaction at mydesk"   Relate to yourcustomerthroughpersonalexperiences Buildingcustomerrapport /StrengthenrelationshipsGreetcustomer(s)"Thank youfor choosingRegions"Demonstrated"Being theDifference" Use thecustomer’snamethroughoutconversation Ask customersif they have anyadditionalbanking needs"I am happy tohelp you with orI will be glad totake care ofthat for you."Summarize thecustomers needsand financial goalsand link them totherecommendationsI’m happyto helpwith..."Here is mycontactinformation incase youhave anyquestions "Clearlycommunicatethe feesassociatedwith requestsStand toacknowledgeand greetthe customerPresentavailableNBAs toyourcustomer Offer ideasto save time-Digitally "Thank youfor yourpatience.How can Ihelp you ..."As yourbanker I willcontinue tofollow up withyou !Knowledgeable ofProducts andservices in orderto recommendcorrectproduct Assist othercustomersandco-workers workstationis stockedand readyfor day Ask forreferrals offriends andfamily Makecompellingrecommendationsafter Greenprint"Did you knowthat you cansave time/travelby doing thisusingour… "Paraphrasetransactionalneeds -"youwould like 2-20's"Let customer knowwhat they aredoing -"Processingtransaction at mydesk"   Relate to yourcustomerthroughpersonalexperiences Buildingcustomerrapport /Strengthenrelationships

KDS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
B
4
O
5
I
6
G
7
N
8
B
9
O
10
I
11
O
12
I
13
G
14
G
15
I
16
B
17
I
18
B
19
B
20
N
21
O
22
N
23
G
24
O
  1. N-Greet customer(s) "Thank you for choosing Regions"
  2. G-Demonstrated "Being the Difference"
  3. B- Use the customer’s name throughout conversation
  4. O-Ask customers if they have any additional banking needs
  5. I-"I am happy to help you with or I will be glad to take care of that for you."
  6. G-Summarize the customers needs and financial goals and link them to the recommendations
  7. N-I’m happy to help with...
  8. B-"Here is my contact information in case you have any questions "
  9. O-Clearly communicate the fees associated with requests
  10. I-Stand to acknowledge and greet the customer
  11. O-Present available NBAs to your customer
  12. I- Offer ideas to save time -Digitally
  13. G-"Thank you for your patience. How can I help you ..."
  14. G-As your banker I will continue to follow up with you !
  15. I-Knowledgeable of Products and services in order to recommend correct product
  16. B-Assist other customers and co-workers
  17. I-workstation is stocked and ready for day
  18. B- Ask for referrals of friends and family
  19. B-Make compelling recommendations after Greenprint
  20. N-"Did you know that you can save time/travel by doing this using our… "
  21. O-Paraphrase transactional needs -"you would like 2 -20's"
  22. N-Let customer know what they are doing - "Processing transaction at my desk"
  23. G- Relate to your customer through personal experiences
  24. O-Building customer rapport / Strengthen relationships