Use thecustomer’snamethroughoutconversation workstationis stockedand readyfor dayLet customer knowwhat they aredoing -"Processingtransaction at mydesk"   Offer ideasto save time-Digitally As yourbanker I willcontinue tofollow up withyou !Paraphrasetransactionalneeds -"youwould like 2-20's"I’m happyto helpwith...Assist othercustomersandco-workers Buildingcustomerrapport /StrengthenrelationshipsStand toacknowledgeand greetthe customer Relate to yourcustomerthroughpersonalexperiences Greetcustomer(s)"Thank youfor choosingRegions"Clearlycommunicatethe feesassociatedwith requestsDemonstrated"Being theDifference""Here is mycontactinformation incase youhave anyquestions "Summarize thecustomers needsand financial goalsand link them totherecommendations Ask forreferrals offriends andfamily PresentavailableNBAs toyourcustomer"Did you knowthat you cansave time/travelby doing thisusingour… "Makecompellingrecommendationsafter Greenprint"Thank youfor yourpatience.How can Ihelp you ..."Ask customersif they have anyadditionalbanking needsKnowledgeable ofProducts andservices in orderto recommendcorrectproduct "I am happy tohelp you with orI will be glad totake care ofthat for you." Use thecustomer’snamethroughoutconversation workstationis stockedand readyfor dayLet customer knowwhat they aredoing -"Processingtransaction at mydesk"   Offer ideasto save time-Digitally As yourbanker I willcontinue tofollow up withyou !Paraphrasetransactionalneeds -"youwould like 2-20's"I’m happyto helpwith...Assist othercustomersandco-workers Buildingcustomerrapport /StrengthenrelationshipsStand toacknowledgeand greetthe customer Relate to yourcustomerthroughpersonalexperiences Greetcustomer(s)"Thank youfor choosingRegions"Clearlycommunicatethe feesassociatedwith requestsDemonstrated"Being theDifference""Here is mycontactinformation incase youhave anyquestions "Summarize thecustomers needsand financial goalsand link them totherecommendations Ask forreferrals offriends andfamily PresentavailableNBAs toyourcustomer"Did you knowthat you cansave time/travelby doing thisusingour… "Makecompellingrecommendationsafter Greenprint"Thank youfor yourpatience.How can Ihelp you ..."Ask customersif they have anyadditionalbanking needsKnowledgeable ofProducts andservices in orderto recommendcorrectproduct "I am happy tohelp you with orI will be glad totake care ofthat for you."

KDS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
N
4
I
5
G
6
O
7
N
8
B
9
O
10
I
11
G
12
N
13
O
14
G
15
B
16
G
17
B
18
O
19
N
20
B
21
G
22
O
23
I
24
I
  1. B- Use the customer’s name throughout conversation
  2. I-workstation is stocked and ready for day
  3. N-Let customer know what they are doing - "Processing transaction at my desk"
  4. I- Offer ideas to save time -Digitally
  5. G-As your banker I will continue to follow up with you !
  6. O-Paraphrase transactional needs -"you would like 2 -20's"
  7. N-I’m happy to help with...
  8. B-Assist other customers and co-workers
  9. O-Building customer rapport / Strengthen relationships
  10. I-Stand to acknowledge and greet the customer
  11. G- Relate to your customer through personal experiences
  12. N-Greet customer(s) "Thank you for choosing Regions"
  13. O-Clearly communicate the fees associated with requests
  14. G-Demonstrated "Being the Difference"
  15. B-"Here is my contact information in case you have any questions "
  16. G-Summarize the customers needs and financial goals and link them to the recommendations
  17. B- Ask for referrals of friends and family
  18. O-Present available NBAs to your customer
  19. N-"Did you know that you can save time/travel by doing this using our… "
  20. B-Make compelling recommendations after Greenprint
  21. G-"Thank you for your patience. How can I help you ..."
  22. O-Ask customers if they have any additional banking needs
  23. I-Knowledgeable of Products and services in order to recommend correct product
  24. I-"I am happy to help you with or I will be glad to take care of that for you."