MakecustomerlaughOffered tocall storeforcustomerAskedCustomerhow theyare todayAdvisedCustomer ofthe benefitsof having aMyAccountUsed "Is thissomething thatyou would becomfortablewith?" ininteractionProvidedcustomerwith carriertracking linkUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionOffered tocall carrierforcustomerReferredCustomertoProReferralUsed “Let’sget this takencare of foryou” in theinteractionUsed “Whatwe can dois..” ininteractionProvided thelink to theDeliveryTracker fortheir OrderAdvisedcustomer ofself serveoptions inMyAccountProvidedHDCCcontactAskedcustomer ifthey havefurtherquestionsRecappedwhat you didfor customerin yourinteractionAdvised ofSolutionBoosterOptionsCustomerthankedyouLet customerknow how tofile claimwith carrierCustomerlaughedOfferedSurveyCustomerasks howyou areThankedCustomerfor theirLoyaltyProvidedHDPPcontactMakecustomerlaughOffered tocall storeforcustomerAskedCustomerhow theyare todayAdvisedCustomer ofthe benefitsof having aMyAccountUsed "Is thissomething thatyou would becomfortablewith?" ininteractionProvidedcustomerwith carriertracking linkUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionOffered tocall carrierforcustomerReferredCustomertoProReferralUsed “Let’sget this takencare of foryou” in theinteractionUsed “Whatwe can dois..” ininteractionProvided thelink to theDeliveryTracker fortheir OrderAdvisedcustomer ofself serveoptions inMyAccountProvidedHDCCcontactAskedcustomer ifthey havefurtherquestionsRecappedwhat you didfor customerin yourinteractionAdvised ofSolutionBoosterOptionsCustomerthankedyouLet customerknow how tofile claimwith carrierCustomerlaughedOfferedSurveyCustomerasks howyou areThankedCustomerfor theirLoyaltyProvidedHDPPcontact

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make customer laugh
  2. Offered to call store for customer
  3. Asked Customer how they are today
  4. Advised Customer of the benefits of having a MyAccount
  5. Used "Is this something that you would be comfortable with?" in interaction
  6. Provided customer with carrier tracking link
  7. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  8. Offered to call carrier for customer
  9. Referred Customer to ProReferral
  10. Used “Let’s get this taken care of for you” in the interaction
  11. Used “What we can do is..” in interaction
  12. Provided the link to the Delivery Tracker for their Order
  13. Advised customer of self serve options in MyAccount
  14. Provided HDCC contact
  15. Asked customer if they have further questions
  16. Recapped what you did for customer in your interaction
  17. Advised of Solution Booster Options
  18. Customer thanked you
  19. Let customer know how to file claim with carrier
  20. Customer laughed
  21. Offered Survey
  22. Customer asks how you are
  23. Thanked Customer for their Loyalty
  24. Provided HDPP contact