CustomerlaughedThankedCustomerfor theirLoyaltyAdvised ofSolutionBoosterOptionsUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionUsed “Whatwe can dois..” ininteractionOffered tocall carrierforcustomerCustomerasks howyou areCustomerthankedyouAskedCustomerhow theyare todayAdvisedcustomer ofself serveoptions inMyAccountProvidedHDPPcontactOfferedSurveyReferredCustomertoProReferralLet customerknow how tofile claimwith carrierMakecustomerlaughAdvisedCustomer ofthe benefitsof having aMyAccountProvided thelink to theDeliveryTracker fortheir OrderAskedcustomer ifthey havefurtherquestionsUsed “Let’sget this takencare of foryou” in theinteractionUsed "Is thissomething thatyou would becomfortablewith?" ininteractionProvidedcustomerwith carriertracking linkProvidedHDCCcontactOffered tocall storeforcustomerRecappedwhat you didfor customerin yourinteractionCustomerlaughedThankedCustomerfor theirLoyaltyAdvised ofSolutionBoosterOptionsUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionUsed “Whatwe can dois..” ininteractionOffered tocall carrierforcustomerCustomerasks howyou areCustomerthankedyouAskedCustomerhow theyare todayAdvisedcustomer ofself serveoptions inMyAccountProvidedHDPPcontactOfferedSurveyReferredCustomertoProReferralLet customerknow how tofile claimwith carrierMakecustomerlaughAdvisedCustomer ofthe benefitsof having aMyAccountProvided thelink to theDeliveryTracker fortheir OrderAskedcustomer ifthey havefurtherquestionsUsed “Let’sget this takencare of foryou” in theinteractionUsed "Is thissomething thatyou would becomfortablewith?" ininteractionProvidedcustomerwith carriertracking linkProvidedHDCCcontactOffered tocall storeforcustomerRecappedwhat you didfor customerin yourinteraction

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer laughed
  2. Thanked Customer for their Loyalty
  3. Advised of Solution Booster Options
  4. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  5. Used “What we can do is..” in interaction
  6. Offered to call carrier for customer
  7. Customer asks how you are
  8. Customer thanked you
  9. Asked Customer how they are today
  10. Advised customer of self serve options in MyAccount
  11. Provided HDPP contact
  12. Offered Survey
  13. Referred Customer to ProReferral
  14. Let customer know how to file claim with carrier
  15. Make customer laugh
  16. Advised Customer of the benefits of having a MyAccount
  17. Provided the link to the Delivery Tracker for their Order
  18. Asked customer if they have further questions
  19. Used “Let’s get this taken care of for you” in the interaction
  20. Used "Is this something that you would be comfortable with?" in interaction
  21. Provided customer with carrier tracking link
  22. Provided HDCC contact
  23. Offered to call store for customer
  24. Recapped what you did for customer in your interaction