Offered tocall storeforcustomerProvidedHDPPcontactOffered tocall carrierforcustomerCustomerlaughedAdvisedcustomer ofself serveoptions inMyAccountUsed "Is thissomething thatyou would becomfortablewith?" ininteractionProvidedcustomerwith carriertracking linkProvidedHDCCcontactThankedCustomerfor theirLoyaltyReferredCustomertoProReferralAdvised ofSolutionBoosterOptionsUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionLet customerknow how tofile claimwith carrierUsed “Whatwe can dois..” ininteractionOfferedSurveyUsed “Let’sget this takencare of foryou” in theinteractionCustomerasks howyou areAdvisedCustomer ofthe benefitsof having aMyAccountAskedcustomer ifthey havefurtherquestionsAskedCustomerhow theyare todayMakecustomerlaughRecappedwhat you didfor customerin yourinteractionCustomerthankedyouProvided thelink to theDeliveryTracker fortheir OrderOffered tocall storeforcustomerProvidedHDPPcontactOffered tocall carrierforcustomerCustomerlaughedAdvisedcustomer ofself serveoptions inMyAccountUsed "Is thissomething thatyou would becomfortablewith?" ininteractionProvidedcustomerwith carriertracking linkProvidedHDCCcontactThankedCustomerfor theirLoyaltyReferredCustomertoProReferralAdvised ofSolutionBoosterOptionsUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionLet customerknow how tofile claimwith carrierUsed “Whatwe can dois..” ininteractionOfferedSurveyUsed “Let’sget this takencare of foryou” in theinteractionCustomerasks howyou areAdvisedCustomer ofthe benefitsof having aMyAccountAskedcustomer ifthey havefurtherquestionsAskedCustomerhow theyare todayMakecustomerlaughRecappedwhat you didfor customerin yourinteractionCustomerthankedyouProvided thelink to theDeliveryTracker fortheir Order

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered to call store for customer
  2. Provided HDPP contact
  3. Offered to call carrier for customer
  4. Customer laughed
  5. Advised customer of self serve options in MyAccount
  6. Used "Is this something that you would be comfortable with?" in interaction
  7. Provided customer with carrier tracking link
  8. Provided HDCC contact
  9. Thanked Customer for their Loyalty
  10. Referred Customer to ProReferral
  11. Advised of Solution Booster Options
  12. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  13. Let customer know how to file claim with carrier
  14. Used “What we can do is..” in interaction
  15. Offered Survey
  16. Used “Let’s get this taken care of for you” in the interaction
  17. Customer asks how you are
  18. Advised Customer of the benefits of having a MyAccount
  19. Asked customer if they have further questions
  20. Asked Customer how they are today
  21. Make customer laugh
  22. Recapped what you did for customer in your interaction
  23. Customer thanked you
  24. Provided the link to the Delivery Tracker for their Order