ProvidedHDCCcontactOffered tocall storeforcustomerMakecustomerlaughUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionAskedCustomerhow theyare todayReferredCustomertoProReferralUsed “Whatwe can dois..” ininteractionAdvisedCustomer ofthe benefitsof having aMyAccountProvidedHDPPcontactProvided thelink to theDeliveryTracker fortheir OrderCustomerthankedyouAdvised ofSolutionBoosterOptionsOfferedSurveyCustomerasks howyou areAdvisedcustomer ofself serveoptions inMyAccountRecappedwhat you didfor customerin yourinteractionProvidedcustomerwith carriertracking linkUsed "Is thissomething thatyou would becomfortablewith?" ininteractionUsed “Let’sget this takencare of foryou” in theinteractionLet customerknow how tofile claimwith carrierCustomerlaughedOffered tocall carrierforcustomerThankedCustomerfor theirLoyaltyAskedcustomer ifthey havefurtherquestionsProvidedHDCCcontactOffered tocall storeforcustomerMakecustomerlaughUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionAskedCustomerhow theyare todayReferredCustomertoProReferralUsed “Whatwe can dois..” ininteractionAdvisedCustomer ofthe benefitsof having aMyAccountProvidedHDPPcontactProvided thelink to theDeliveryTracker fortheir OrderCustomerthankedyouAdvised ofSolutionBoosterOptionsOfferedSurveyCustomerasks howyou areAdvisedcustomer ofself serveoptions inMyAccountRecappedwhat you didfor customerin yourinteractionProvidedcustomerwith carriertracking linkUsed "Is thissomething thatyou would becomfortablewith?" ininteractionUsed “Let’sget this takencare of foryou” in theinteractionLet customerknow how tofile claimwith carrierCustomerlaughedOffered tocall carrierforcustomerThankedCustomerfor theirLoyaltyAskedcustomer ifthey havefurtherquestions

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided HDCC contact
  2. Offered to call store for customer
  3. Make customer laugh
  4. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  5. Asked Customer how they are today
  6. Referred Customer to ProReferral
  7. Used “What we can do is..” in interaction
  8. Advised Customer of the benefits of having a MyAccount
  9. Provided HDPP contact
  10. Provided the link to the Delivery Tracker for their Order
  11. Customer thanked you
  12. Advised of Solution Booster Options
  13. Offered Survey
  14. Customer asks how you are
  15. Advised customer of self serve options in MyAccount
  16. Recapped what you did for customer in your interaction
  17. Provided customer with carrier tracking link
  18. Used "Is this something that you would be comfortable with?" in interaction
  19. Used “Let’s get this taken care of for you” in the interaction
  20. Let customer know how to file claim with carrier
  21. Customer laughed
  22. Offered to call carrier for customer
  23. Thanked Customer for their Loyalty
  24. Asked customer if they have further questions