Offered tocall carrierforcustomerAdvisedCustomer ofthe benefitsof having aMyAccountOffered tocall storeforcustomerProvidedcustomerwith carriertracking linkProvidedHDPPcontactAdvisedcustomer ofself serveoptions inMyAccountUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionAdvised ofSolutionBoosterOptionsLet customerknow how tofile claimwith carrierAskedCustomerhow theyare todayUsed "Is thissomething thatyou would becomfortablewith?" ininteractionProvided thelink to theDeliveryTracker fortheir OrderCustomerasks howyou areAskedcustomer ifthey havefurtherquestionsReferredCustomertoProReferralThankedCustomerfor theirLoyaltyUsed “Let’sget this takencare of foryou” in theinteractionMakecustomerlaughRecappedwhat you didfor customerin yourinteractionOfferedSurveyUsed “Whatwe can dois..” ininteractionProvidedHDCCcontactCustomerlaughedCustomerthankedyouOffered tocall carrierforcustomerAdvisedCustomer ofthe benefitsof having aMyAccountOffered tocall storeforcustomerProvidedcustomerwith carriertracking linkProvidedHDPPcontactAdvisedcustomer ofself serveoptions inMyAccountUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionAdvised ofSolutionBoosterOptionsLet customerknow how tofile claimwith carrierAskedCustomerhow theyare todayUsed "Is thissomething thatyou would becomfortablewith?" ininteractionProvided thelink to theDeliveryTracker fortheir OrderCustomerasks howyou areAskedcustomer ifthey havefurtherquestionsReferredCustomertoProReferralThankedCustomerfor theirLoyaltyUsed “Let’sget this takencare of foryou” in theinteractionMakecustomerlaughRecappedwhat you didfor customerin yourinteractionOfferedSurveyUsed “Whatwe can dois..” ininteractionProvidedHDCCcontactCustomerlaughedCustomerthankedyou

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered to call carrier for customer
  2. Advised Customer of the benefits of having a MyAccount
  3. Offered to call store for customer
  4. Provided customer with carrier tracking link
  5. Provided HDPP contact
  6. Advised customer of self serve options in MyAccount
  7. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  8. Advised of Solution Booster Options
  9. Let customer know how to file claim with carrier
  10. Asked Customer how they are today
  11. Used "Is this something that you would be comfortable with?" in interaction
  12. Provided the link to the Delivery Tracker for their Order
  13. Customer asks how you are
  14. Asked customer if they have further questions
  15. Referred Customer to ProReferral
  16. Thanked Customer for their Loyalty
  17. Used “Let’s get this taken care of for you” in the interaction
  18. Make customer laugh
  19. Recapped what you did for customer in your interaction
  20. Offered Survey
  21. Used “What we can do is..” in interaction
  22. Provided HDCC contact
  23. Customer laughed
  24. Customer thanked you