MakecustomerlaughUsed “Let’sget this takencare of foryou” in theinteractionProvidedHDPPcontactOfferedSurveyAdvised ofSolutionBoosterOptionsUsed "Is thissomething thatyou would becomfortablewith?" ininteractionCustomerthankedyouAdvisedCustomer ofthe benefitsof having aMyAccountCustomerlaughedReferredCustomertoProReferralAskedcustomer ifthey havefurtherquestionsProvidedcustomerwith carriertracking linkOffered tocall carrierforcustomerLet customerknow how tofile claimwith carrierAskedCustomerhow theyare todayThankedCustomerfor theirLoyaltyCustomerasks howyou areProvidedHDCCcontactUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionUsed “Whatwe can dois..” ininteractionAdvisedcustomer ofself serveoptions inMyAccountProvided thelink to theDeliveryTracker fortheir OrderOffered tocall storeforcustomerRecappedwhat you didfor customerin yourinteractionMakecustomerlaughUsed “Let’sget this takencare of foryou” in theinteractionProvidedHDPPcontactOfferedSurveyAdvised ofSolutionBoosterOptionsUsed "Is thissomething thatyou would becomfortablewith?" ininteractionCustomerthankedyouAdvisedCustomer ofthe benefitsof having aMyAccountCustomerlaughedReferredCustomertoProReferralAskedcustomer ifthey havefurtherquestionsProvidedcustomerwith carriertracking linkOffered tocall carrierforcustomerLet customerknow how tofile claimwith carrierAskedCustomerhow theyare todayThankedCustomerfor theirLoyaltyCustomerasks howyou areProvidedHDCCcontactUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionUsed “Whatwe can dois..” ininteractionAdvisedcustomer ofself serveoptions inMyAccountProvided thelink to theDeliveryTracker fortheir OrderOffered tocall storeforcustomerRecappedwhat you didfor customerin yourinteraction

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make customer laugh
  2. Used “Let’s get this taken care of for you” in the interaction
  3. Provided HDPP contact
  4. Offered Survey
  5. Advised of Solution Booster Options
  6. Used "Is this something that you would be comfortable with?" in interaction
  7. Customer thanked you
  8. Advised Customer of the benefits of having a MyAccount
  9. Customer laughed
  10. Referred Customer to ProReferral
  11. Asked customer if they have further questions
  12. Provided customer with carrier tracking link
  13. Offered to call carrier for customer
  14. Let customer know how to file claim with carrier
  15. Asked Customer how they are today
  16. Thanked Customer for their Loyalty
  17. Customer asks how you are
  18. Provided HDCC contact
  19. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  20. Used “What we can do is..” in interaction
  21. Advised customer of self serve options in MyAccount
  22. Provided the link to the Delivery Tracker for their Order
  23. Offered to call store for customer
  24. Recapped what you did for customer in your interaction