AdvisedCustomer ofthe benefitsof having aMyAccountMakecustomerlaughOfferedSurveyUsed “Whatwe can dois..” ininteractionThankedCustomerfor theirLoyaltyRecappedwhat you didfor customerin yourinteractionCustomerthankedyouOffered tocall storeforcustomerAskedCustomerhow theyare todayCustomerlaughedUsed “Let’sget this takencare of foryou” in theinteractionProvidedHDCCcontactAdvisedcustomer ofself serveoptions inMyAccountProvided thelink to theDeliveryTracker fortheir OrderReferredCustomertoProReferralProvidedHDPPcontactAskedcustomer ifthey havefurtherquestionsAdvised ofSolutionBoosterOptionsUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionUsed "Is thissomething thatyou would becomfortablewith?" ininteractionOffered tocall carrierforcustomerCustomerasks howyou areProvidedcustomerwith carriertracking linkLet customerknow how tofile claimwith carrierAdvisedCustomer ofthe benefitsof having aMyAccountMakecustomerlaughOfferedSurveyUsed “Whatwe can dois..” ininteractionThankedCustomerfor theirLoyaltyRecappedwhat you didfor customerin yourinteractionCustomerthankedyouOffered tocall storeforcustomerAskedCustomerhow theyare todayCustomerlaughedUsed “Let’sget this takencare of foryou” in theinteractionProvidedHDCCcontactAdvisedcustomer ofself serveoptions inMyAccountProvided thelink to theDeliveryTracker fortheir OrderReferredCustomertoProReferralProvidedHDPPcontactAskedcustomer ifthey havefurtherquestionsAdvised ofSolutionBoosterOptionsUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionUsed "Is thissomething thatyou would becomfortablewith?" ininteractionOffered tocall carrierforcustomerCustomerasks howyou areProvidedcustomerwith carriertracking linkLet customerknow how tofile claimwith carrier

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advised Customer of the benefits of having a MyAccount
  2. Make customer laugh
  3. Offered Survey
  4. Used “What we can do is..” in interaction
  5. Thanked Customer for their Loyalty
  6. Recapped what you did for customer in your interaction
  7. Customer thanked you
  8. Offered to call store for customer
  9. Asked Customer how they are today
  10. Customer laughed
  11. Used “Let’s get this taken care of for you” in the interaction
  12. Provided HDCC contact
  13. Advised customer of self serve options in MyAccount
  14. Provided the link to the Delivery Tracker for their Order
  15. Referred Customer to ProReferral
  16. Provided HDPP contact
  17. Asked customer if they have further questions
  18. Advised of Solution Booster Options
  19. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  20. Used "Is this something that you would be comfortable with?" in interaction
  21. Offered to call carrier for customer
  22. Customer asks how you are
  23. Provided customer with carrier tracking link
  24. Let customer know how to file claim with carrier