(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Let customer know how to file claim with carrier
Offered to call carrier for customer
Asked customer if they have further questions
Customer thanked you
Asked Customer how they are today
Advised customer of self serve options in MyAccount
Recapped what you did for customer in your interaction
Provided HDPP contact
Referred Customer to ProReferral
Advised Customer of the benefits of having a MyAccount
Advised of Solution Booster Options
Make customer laugh
Provided HDCC contact
Offered to call store for customer
Provided the link to the Delivery Tracker for their Order
Offered Survey
Provided customer with carrier tracking link
Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
Used “Let’s get this taken care of for you” in the interaction
Thanked Customer for their Loyalty
Used "Is this something that you would be comfortable with?" in interaction
