(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Provided customer with carrier tracking link
Offered to call store for customer
Provided HDCC contact
Provided the link to the Delivery Tracker for their Order
Used “Let’s get this taken care of for you” in the interaction
Advised Customer of the benefits of having a MyAccount
Let customer know how to file claim with carrier
Offered Survey
Customer thanked you
Advised customer of self serve options in MyAccount
Thanked Customer for their Loyalty
Referred Customer to ProReferral
Make customer laugh
Offered to call carrier for customer
Asked Customer how they are today
Used "Is this something that you would be comfortable with?" in interaction
Advised of Solution Booster Options
Customer asks how you are
Used “What we can do is..” in interaction
Provided HDPP contact
Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
Asked customer if they have further questions
Recapped what you did for customer in your interaction
