CustomerlaughedProvided thelink to theDeliveryTracker fortheir OrderAdvisedCustomer ofthe benefitsof having aMyAccountAskedcustomer ifthey havefurtherquestionsOfferedSurveyThankedCustomerfor theirLoyaltyAskedCustomerhow theyare todayAdvisedcustomer ofself serveoptions inMyAccountRecappedwhat you didfor customerin yourinteractionMakecustomerlaughCustomerasks howyou areUsed “Whatwe can dois..” ininteractionLet customerknow how tofile claimwith carrierProvidedHDPPcontactProvidedHDCCcontactOffered tocall storeforcustomerCustomerthankedyouReferredCustomertoProReferralProvidedcustomerwith carriertracking linkAdvised ofSolutionBoosterOptionsOffered tocall carrierforcustomerUsed “Let’sget this takencare of foryou” in theinteractionUsed "Is thissomething thatyou would becomfortablewith?" ininteractionUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionCustomerlaughedProvided thelink to theDeliveryTracker fortheir OrderAdvisedCustomer ofthe benefitsof having aMyAccountAskedcustomer ifthey havefurtherquestionsOfferedSurveyThankedCustomerfor theirLoyaltyAskedCustomerhow theyare todayAdvisedcustomer ofself serveoptions inMyAccountRecappedwhat you didfor customerin yourinteractionMakecustomerlaughCustomerasks howyou areUsed “Whatwe can dois..” ininteractionLet customerknow how tofile claimwith carrierProvidedHDPPcontactProvidedHDCCcontactOffered tocall storeforcustomerCustomerthankedyouReferredCustomertoProReferralProvidedcustomerwith carriertracking linkAdvised ofSolutionBoosterOptionsOffered tocall carrierforcustomerUsed “Let’sget this takencare of foryou” in theinteractionUsed "Is thissomething thatyou would becomfortablewith?" ininteractionUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interaction

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer laughed
  2. Provided the link to the Delivery Tracker for their Order
  3. Advised Customer of the benefits of having a MyAccount
  4. Asked customer if they have further questions
  5. Offered Survey
  6. Thanked Customer for their Loyalty
  7. Asked Customer how they are today
  8. Advised customer of self serve options in MyAccount
  9. Recapped what you did for customer in your interaction
  10. Make customer laugh
  11. Customer asks how you are
  12. Used “What we can do is..” in interaction
  13. Let customer know how to file claim with carrier
  14. Provided HDPP contact
  15. Provided HDCC contact
  16. Offered to call store for customer
  17. Customer thanked you
  18. Referred Customer to ProReferral
  19. Provided customer with carrier tracking link
  20. Advised of Solution Booster Options
  21. Offered to call carrier for customer
  22. Used “Let’s get this taken care of for you” in the interaction
  23. Used "Is this something that you would be comfortable with?" in interaction
  24. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction