“Thanks forbringing thisto ourattention!""If you needanything elseor you want tohear my jokeof the day..."“Iunderstandhow (blank)that mustbe.”“I’ve had thissame issue.Here’s whatworked forme.”“No problem!We’ll get youset up in notime”"You're in(STATE)?I've alwayswanted tovisit there!"“Just so I’mon the samepage, theproblemis…”“Thank youfor being along-timecustomer!”“I’m sorryyou’redealing withthis,[Name].”"Do you mindif I place youon a brief holdwhile I lookinto this?""Can youthink ofanything elseyou need helpwith today?""I appreciateyou takingthe time tocall us."“Greatquestion! I’llfind that outfor you!”"Happytohelp!""I'm glad youcalled so wecan get thissorted foryou.""I canabsolutelyhelp withthis!"“I’d beupsetabout this,too.”“I’d love tounderstandmoreabout ...”“That isconcerning!Let mecheck on itright now.”"Tellmemore""I appreciateyour patiencewhile I lookinto this foryou""Let's getyour accountpulled up tosee what ouroptions are'""TacoTuesday""To make sureI'munderstandingcorrectly,..."“Thanks forbringing thisto ourattention!""If you needanything elseor you want tohear my jokeof the day..."“Iunderstandhow (blank)that mustbe.”“I’ve had thissame issue.Here’s whatworked forme.”“No problem!We’ll get youset up in notime”"You're in(STATE)?I've alwayswanted tovisit there!"“Just so I’mon the samepage, theproblemis…”“Thank youfor being along-timecustomer!”“I’m sorryyou’redealing withthis,[Name].”"Do you mindif I place youon a brief holdwhile I lookinto this?""Can youthink ofanything elseyou need helpwith today?""I appreciateyou takingthe time tocall us."“Greatquestion! I’llfind that outfor you!”"Happytohelp!""I'm glad youcalled so wecan get thissorted foryou.""I canabsolutelyhelp withthis!"“I’d beupsetabout this,too.”“I’d love tounderstandmoreabout ...”“That isconcerning!Let mecheck on itright now.”"Tellmemore""I appreciateyour patiencewhile I lookinto this foryou""Let's getyour accountpulled up tosee what ouroptions are'""TacoTuesday""To make sureI'munderstandingcorrectly,..."

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Thanks for bringing this to our attention!"
  2. "If you need anything else or you want to hear my joke of the day..."
  3. “I understand how (blank) that must be.”
  4. “I’ve had this same issue. Here’s what worked for me.”
  5. “No problem! We’ll get you set up in no time”
  6. "You're in (STATE)? I've always wanted to visit there!"
  7. “Just so I’m on the same page, the problem is…”
  8. “Thank you for being a long-time customer!”
  9. “I’m sorry you’re dealing with this, [Name].”
  10. "Do you mind if I place you on a brief hold while I look into this?"
  11. "Can you think of anything else you need help with today?"
  12. "I appreciate you taking the time to call us."
  13. “Great question! I’ll find that out for you!”
  14. "Happy to help!"
  15. "I'm glad you called so we can get this sorted for you."
  16. "I can absolutely help with this!"
  17. “I’d be upset about this, too.”
  18. “I’d love to understand more about ...”
  19. “That is concerning! Let me check on it right now.”
  20. "Tell me more"
  21. "I appreciate your patience while I look into this for you"
  22. "Let's get your account pulled up to see what our options are'"
  23. "Taco Tuesday"
  24. "To make sure I'm understanding correctly,..."