"I'm glad youcalled so wecan get thissorted foryou."“I’d beupsetabout this,too.”“I’ve had thissame issue.Here’s whatworked forme.”"Tellmemore""To make sureI'munderstandingcorrectly,...""I appreciateyou takingthe time tocall us.""Happytohelp!""TacoTuesday"“Thanks forbringing thisto ourattention!"“No problem!We’ll get youset up in notime”"Can youthink ofanything elseyou need helpwith today?""I canabsolutelyhelp withthis!""If you needanything elseor you want tohear my jokeof the day..."“I’m sorryyou’redealing withthis,[Name].”“Thank youfor being along-timecustomer!”"Let's getyour accountpulled up tosee what ouroptions are'"“Just so I’mon the samepage, theproblemis…”"Do you mindif I place youon a brief holdwhile I lookinto this?"“Iunderstandhow (blank)that mustbe.”"I appreciateyour patiencewhile I lookinto this foryou""You're in(STATE)?I've alwayswanted tovisit there!"“Greatquestion! I’llfind that outfor you!”“That isconcerning!Let mecheck on itright now.”“I’d love tounderstandmoreabout ...”"I'm glad youcalled so wecan get thissorted foryou."“I’d beupsetabout this,too.”“I’ve had thissame issue.Here’s whatworked forme.”"Tellmemore""To make sureI'munderstandingcorrectly,...""I appreciateyou takingthe time tocall us.""Happytohelp!""TacoTuesday"“Thanks forbringing thisto ourattention!"“No problem!We’ll get youset up in notime”"Can youthink ofanything elseyou need helpwith today?""I canabsolutelyhelp withthis!""If you needanything elseor you want tohear my jokeof the day..."“I’m sorryyou’redealing withthis,[Name].”“Thank youfor being along-timecustomer!”"Let's getyour accountpulled up tosee what ouroptions are'"“Just so I’mon the samepage, theproblemis…”"Do you mindif I place youon a brief holdwhile I lookinto this?"“Iunderstandhow (blank)that mustbe.”"I appreciateyour patiencewhile I lookinto this foryou""You're in(STATE)?I've alwayswanted tovisit there!"“Greatquestion! I’llfind that outfor you!”“That isconcerning!Let mecheck on itright now.”“I’d love tounderstandmoreabout ...”

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I'm glad you called so we can get this sorted for you."
  2. “I’d be upset about this, too.”
  3. “I’ve had this same issue. Here’s what worked for me.”
  4. "Tell me more"
  5. "To make sure I'm understanding correctly,..."
  6. "I appreciate you taking the time to call us."
  7. "Happy to help!"
  8. "Taco Tuesday"
  9. “Thanks for bringing this to our attention!"
  10. “No problem! We’ll get you set up in no time”
  11. "Can you think of anything else you need help with today?"
  12. "I can absolutely help with this!"
  13. "If you need anything else or you want to hear my joke of the day..."
  14. “I’m sorry you’re dealing with this, [Name].”
  15. “Thank you for being a long-time customer!”
  16. "Let's get your account pulled up to see what our options are'"
  17. “Just so I’m on the same page, the problem is…”
  18. "Do you mind if I place you on a brief hold while I look into this?"
  19. “I understand how (blank) that must be.”
  20. "I appreciate your patience while I look into this for you"
  21. "You're in (STATE)? I've always wanted to visit there!"
  22. “Great question! I’ll find that out for you!”
  23. “That is concerning! Let me check on it right now.”
  24. “I’d love to understand more about ...”