"Let's getyour accountpulled up tosee what ouroptions are'""I appreciateyou takingthe time tocall us."“Thank youfor being along-timecustomer!”"Can youthink ofanything elseyou need helpwith today?""I canabsolutelyhelp withthis!"“Greatquestion! I’llfind that outfor you!”"I appreciateyour patiencewhile I lookinto this foryou"“I’d beupsetabout this,too.”"TacoTuesday"“Thanks forbringing thisto ourattention!"“I’d love tounderstandmoreabout ...”"If you needanything elseor you want tohear my jokeof the day...""You're in(STATE)?I've alwayswanted tovisit there!""I'm glad youcalled so wecan get thissorted foryou.""To make sureI'munderstandingcorrectly,..."“Iunderstandhow (blank)that mustbe.”“No problem!We’ll get youset up in notime”“I’m sorryyou’redealing withthis,[Name].”"Tellmemore""Happytohelp!""Do you mindif I place youon a brief holdwhile I lookinto this?"“That isconcerning!Let mecheck on itright now.”“I’ve had thissame issue.Here’s whatworked forme.”“Just so I’mon the samepage, theproblemis…”"Let's getyour accountpulled up tosee what ouroptions are'""I appreciateyou takingthe time tocall us."“Thank youfor being along-timecustomer!”"Can youthink ofanything elseyou need helpwith today?""I canabsolutelyhelp withthis!"“Greatquestion! I’llfind that outfor you!”"I appreciateyour patiencewhile I lookinto this foryou"“I’d beupsetabout this,too.”"TacoTuesday"“Thanks forbringing thisto ourattention!"“I’d love tounderstandmoreabout ...”"If you needanything elseor you want tohear my jokeof the day...""You're in(STATE)?I've alwayswanted tovisit there!""I'm glad youcalled so wecan get thissorted foryou.""To make sureI'munderstandingcorrectly,..."“Iunderstandhow (blank)that mustbe.”“No problem!We’ll get youset up in notime”“I’m sorryyou’redealing withthis,[Name].”"Tellmemore""Happytohelp!""Do you mindif I place youon a brief holdwhile I lookinto this?"“That isconcerning!Let mecheck on itright now.”“I’ve had thissame issue.Here’s whatworked forme.”“Just so I’mon the samepage, theproblemis…”

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Let's get your account pulled up to see what our options are'"
  2. "I appreciate you taking the time to call us."
  3. “Thank you for being a long-time customer!”
  4. "Can you think of anything else you need help with today?"
  5. "I can absolutely help with this!"
  6. “Great question! I’ll find that out for you!”
  7. "I appreciate your patience while I look into this for you"
  8. “I’d be upset about this, too.”
  9. "Taco Tuesday"
  10. “Thanks for bringing this to our attention!"
  11. “I’d love to understand more about ...”
  12. "If you need anything else or you want to hear my joke of the day..."
  13. "You're in (STATE)? I've always wanted to visit there!"
  14. "I'm glad you called so we can get this sorted for you."
  15. "To make sure I'm understanding correctly,..."
  16. “I understand how (blank) that must be.”
  17. “No problem! We’ll get you set up in no time”
  18. “I’m sorry you’re dealing with this, [Name].”
  19. "Tell me more"
  20. "Happy to help!"
  21. "Do you mind if I place you on a brief hold while I look into this?"
  22. “That is concerning! Let me check on it right now.”
  23. “I’ve had this same issue. Here’s what worked for me.”
  24. “Just so I’m on the same page, the problem is…”