“Thanks forbringing thisto ourattention!""TacoTuesday""Let's getyour accountpulled up tosee what ouroptions are'""Happytohelp!"“Just so I’mon the samepage, theproblemis…”“I’m sorryyou’redealing withthis,[Name].”“That isconcerning!Let mecheck on itright now.”"Can youthink ofanything elseyou need helpwith today?""Do you mindif I place youon a brief holdwhile I lookinto this?"“No problem!We’ll get youset up in notime”“Thank youfor being along-timecustomer!”“Iunderstandhow (blank)that mustbe.”“I’d beupsetabout this,too.”"I'm glad youcalled so wecan get thissorted foryou.""You're in(STATE)?I've alwayswanted tovisit there!""Tellmemore""If you needanything elseor you want tohear my jokeof the day..."“I’ve had thissame issue.Here’s whatworked forme.”"I appreciateyour patiencewhile I lookinto this foryou"“Greatquestion! I’llfind that outfor you!”"I appreciateyou takingthe time tocall us."“I’d love tounderstandmoreabout ...”"I canabsolutelyhelp withthis!""To make sureI'munderstandingcorrectly,..."“Thanks forbringing thisto ourattention!""TacoTuesday""Let's getyour accountpulled up tosee what ouroptions are'""Happytohelp!"“Just so I’mon the samepage, theproblemis…”“I’m sorryyou’redealing withthis,[Name].”“That isconcerning!Let mecheck on itright now.”"Can youthink ofanything elseyou need helpwith today?""Do you mindif I place youon a brief holdwhile I lookinto this?"“No problem!We’ll get youset up in notime”“Thank youfor being along-timecustomer!”“Iunderstandhow (blank)that mustbe.”“I’d beupsetabout this,too.”"I'm glad youcalled so wecan get thissorted foryou.""You're in(STATE)?I've alwayswanted tovisit there!""Tellmemore""If you needanything elseor you want tohear my jokeof the day..."“I’ve had thissame issue.Here’s whatworked forme.”"I appreciateyour patiencewhile I lookinto this foryou"“Greatquestion! I’llfind that outfor you!”"I appreciateyou takingthe time tocall us."“I’d love tounderstandmoreabout ...”"I canabsolutelyhelp withthis!""To make sureI'munderstandingcorrectly,..."

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Thanks for bringing this to our attention!"
  2. "Taco Tuesday"
  3. "Let's get your account pulled up to see what our options are'"
  4. "Happy to help!"
  5. “Just so I’m on the same page, the problem is…”
  6. “I’m sorry you’re dealing with this, [Name].”
  7. “That is concerning! Let me check on it right now.”
  8. "Can you think of anything else you need help with today?"
  9. "Do you mind if I place you on a brief hold while I look into this?"
  10. “No problem! We’ll get you set up in no time”
  11. “Thank you for being a long-time customer!”
  12. “I understand how (blank) that must be.”
  13. “I’d be upset about this, too.”
  14. "I'm glad you called so we can get this sorted for you."
  15. "You're in (STATE)? I've always wanted to visit there!"
  16. "Tell me more"
  17. "If you need anything else or you want to hear my joke of the day..."
  18. “I’ve had this same issue. Here’s what worked for me.”
  19. "I appreciate your patience while I look into this for you"
  20. “Great question! I’ll find that out for you!”
  21. "I appreciate you taking the time to call us."
  22. “I’d love to understand more about ...”
  23. "I can absolutely help with this!"
  24. "To make sure I'm understanding correctly,..."