"I'm glad youcalled so wecan get thissorted foryou."“I’m sorryyou’redealing withthis,[Name].”“I’ve had thissame issue.Here’s whatworked forme.”"Tellmemore""Happytohelp!"“I’d love tounderstandmoreabout ...”“Greatquestion! I’llfind that outfor you!”"I appreciateyou takingthe time tocall us."“Thanks forbringing thisto ourattention!"“Thank youfor being along-timecustomer!”“Just so I’mon the samepage, theproblemis…”"You're in(STATE)?I've alwayswanted tovisit there!""Can youthink ofanything elseyou need helpwith today?""If you needanything elseor you want tohear my jokeof the day...""Do you mindif I place youon a brief holdwhile I lookinto this?"“Iunderstandhow (blank)that mustbe.”“No problem!We’ll get youset up in notime”"I appreciateyour patiencewhile I lookinto this foryou""To make sureI'munderstandingcorrectly,..."“I’d beupsetabout this,too.”"I canabsolutelyhelp withthis!"“That isconcerning!Let mecheck on itright now.”"Let's getyour accountpulled up tosee what ouroptions are'""TacoTuesday""I'm glad youcalled so wecan get thissorted foryou."“I’m sorryyou’redealing withthis,[Name].”“I’ve had thissame issue.Here’s whatworked forme.”"Tellmemore""Happytohelp!"“I’d love tounderstandmoreabout ...”“Greatquestion! I’llfind that outfor you!”"I appreciateyou takingthe time tocall us."“Thanks forbringing thisto ourattention!"“Thank youfor being along-timecustomer!”“Just so I’mon the samepage, theproblemis…”"You're in(STATE)?I've alwayswanted tovisit there!""Can youthink ofanything elseyou need helpwith today?""If you needanything elseor you want tohear my jokeof the day...""Do you mindif I place youon a brief holdwhile I lookinto this?"“Iunderstandhow (blank)that mustbe.”“No problem!We’ll get youset up in notime”"I appreciateyour patiencewhile I lookinto this foryou""To make sureI'munderstandingcorrectly,..."“I’d beupsetabout this,too.”"I canabsolutelyhelp withthis!"“That isconcerning!Let mecheck on itright now.”"Let's getyour accountpulled up tosee what ouroptions are'""TacoTuesday"

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I'm glad you called so we can get this sorted for you."
  2. “I’m sorry you’re dealing with this, [Name].”
  3. “I’ve had this same issue. Here’s what worked for me.”
  4. "Tell me more"
  5. "Happy to help!"
  6. “I’d love to understand more about ...”
  7. “Great question! I’ll find that out for you!”
  8. "I appreciate you taking the time to call us."
  9. “Thanks for bringing this to our attention!"
  10. “Thank you for being a long-time customer!”
  11. “Just so I’m on the same page, the problem is…”
  12. "You're in (STATE)? I've always wanted to visit there!"
  13. "Can you think of anything else you need help with today?"
  14. "If you need anything else or you want to hear my joke of the day..."
  15. "Do you mind if I place you on a brief hold while I look into this?"
  16. “I understand how (blank) that must be.”
  17. “No problem! We’ll get you set up in no time”
  18. "I appreciate your patience while I look into this for you"
  19. "To make sure I'm understanding correctly,..."
  20. “I’d be upset about this, too.”
  21. "I can absolutely help with this!"
  22. “That is concerning! Let me check on it right now.”
  23. "Let's get your account pulled up to see what our options are'"
  24. "Taco Tuesday"