“Thanks forbringing thisto ourattention!""Happytohelp!""I canabsolutelyhelp withthis!""TacoTuesday"“Thank youfor being along-timecustomer!”“Greatquestion! I’llfind that outfor you!”"Let's getyour accountpulled up tosee what ouroptions are'""To make sureI'munderstandingcorrectly,...""I appreciateyour patiencewhile I lookinto this foryou""Do you mindif I place youon a brief holdwhile I lookinto this?""Tellmemore""I'm glad youcalled so wecan get thissorted foryou."“I’d love tounderstandmoreabout ...”"I appreciateyou takingthe time tocall us."“I’d beupsetabout this,too.”“Iunderstandhow (blank)that mustbe.”“I’ve had thissame issue.Here’s whatworked forme.”“No problem!We’ll get youset up in notime”"If you needanything elseor you want tohear my jokeof the day..."“I’m sorryyou’redealing withthis,[Name].”“Just so I’mon the samepage, theproblemis…”“That isconcerning!Let mecheck on itright now.”"You're in(STATE)?I've alwayswanted tovisit there!""Can youthink ofanything elseyou need helpwith today?"“Thanks forbringing thisto ourattention!""Happytohelp!""I canabsolutelyhelp withthis!""TacoTuesday"“Thank youfor being along-timecustomer!”“Greatquestion! I’llfind that outfor you!”"Let's getyour accountpulled up tosee what ouroptions are'""To make sureI'munderstandingcorrectly,...""I appreciateyour patiencewhile I lookinto this foryou""Do you mindif I place youon a brief holdwhile I lookinto this?""Tellmemore""I'm glad youcalled so wecan get thissorted foryou."“I’d love tounderstandmoreabout ...”"I appreciateyou takingthe time tocall us."“I’d beupsetabout this,too.”“Iunderstandhow (blank)that mustbe.”“I’ve had thissame issue.Here’s whatworked forme.”“No problem!We’ll get youset up in notime”"If you needanything elseor you want tohear my jokeof the day..."“I’m sorryyou’redealing withthis,[Name].”“Just so I’mon the samepage, theproblemis…”“That isconcerning!Let mecheck on itright now.”"You're in(STATE)?I've alwayswanted tovisit there!""Can youthink ofanything elseyou need helpwith today?"

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Thanks for bringing this to our attention!"
  2. "Happy to help!"
  3. "I can absolutely help with this!"
  4. "Taco Tuesday"
  5. “Thank you for being a long-time customer!”
  6. “Great question! I’ll find that out for you!”
  7. "Let's get your account pulled up to see what our options are'"
  8. "To make sure I'm understanding correctly,..."
  9. "I appreciate your patience while I look into this for you"
  10. "Do you mind if I place you on a brief hold while I look into this?"
  11. "Tell me more"
  12. "I'm glad you called so we can get this sorted for you."
  13. “I’d love to understand more about ...”
  14. "I appreciate you taking the time to call us."
  15. “I’d be upset about this, too.”
  16. “I understand how (blank) that must be.”
  17. “I’ve had this same issue. Here’s what worked for me.”
  18. “No problem! We’ll get you set up in no time”
  19. "If you need anything else or you want to hear my joke of the day..."
  20. “I’m sorry you’re dealing with this, [Name].”
  21. “Just so I’m on the same page, the problem is…”
  22. “That is concerning! Let me check on it right now.”
  23. "You're in (STATE)? I've always wanted to visit there!"
  24. "Can you think of anything else you need help with today?"