“Thank youfor being along-timecustomer!”"If you needanything elseor you want tohear my jokeof the day..."“Greatquestion! I’llfind that outfor you!”"Do you mindif I place youon a brief holdwhile I lookinto this?""Tellmemore""Let's getyour accountpulled up tosee what ouroptions are'"“I’d beupsetabout this,too.”"You're in(STATE)?I've alwayswanted tovisit there!""Can youthink ofanything elseyou need helpwith today?"“Just so I’mon the samepage, theproblemis…”"I canabsolutelyhelp withthis!"“I’ve had thissame issue.Here’s whatworked forme.”“I’m sorryyou’redealing withthis,[Name].”"I'm glad youcalled so wecan get thissorted foryou."“I’d love tounderstandmoreabout ...”"To make sureI'munderstandingcorrectly,..."“That isconcerning!Let mecheck on itright now.”“Iunderstandhow (blank)that mustbe.”“No problem!We’ll get youset up in notime”"Happytohelp!"“Thanks forbringing thisto ourattention!""I appreciateyou takingthe time tocall us.""TacoTuesday""I appreciateyour patiencewhile I lookinto this foryou"“Thank youfor being along-timecustomer!”"If you needanything elseor you want tohear my jokeof the day..."“Greatquestion! I’llfind that outfor you!”"Do you mindif I place youon a brief holdwhile I lookinto this?""Tellmemore""Let's getyour accountpulled up tosee what ouroptions are'"“I’d beupsetabout this,too.”"You're in(STATE)?I've alwayswanted tovisit there!""Can youthink ofanything elseyou need helpwith today?"“Just so I’mon the samepage, theproblemis…”"I canabsolutelyhelp withthis!"“I’ve had thissame issue.Here’s whatworked forme.”“I’m sorryyou’redealing withthis,[Name].”"I'm glad youcalled so wecan get thissorted foryou."“I’d love tounderstandmoreabout ...”"To make sureI'munderstandingcorrectly,..."“That isconcerning!Let mecheck on itright now.”“Iunderstandhow (blank)that mustbe.”“No problem!We’ll get youset up in notime”"Happytohelp!"“Thanks forbringing thisto ourattention!""I appreciateyou takingthe time tocall us.""TacoTuesday""I appreciateyour patiencewhile I lookinto this foryou"

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Thank you for being a long-time customer!”
  2. "If you need anything else or you want to hear my joke of the day..."
  3. “Great question! I’ll find that out for you!”
  4. "Do you mind if I place you on a brief hold while I look into this?"
  5. "Tell me more"
  6. "Let's get your account pulled up to see what our options are'"
  7. “I’d be upset about this, too.”
  8. "You're in (STATE)? I've always wanted to visit there!"
  9. "Can you think of anything else you need help with today?"
  10. “Just so I’m on the same page, the problem is…”
  11. "I can absolutely help with this!"
  12. “I’ve had this same issue. Here’s what worked for me.”
  13. “I’m sorry you’re dealing with this, [Name].”
  14. "I'm glad you called so we can get this sorted for you."
  15. “I’d love to understand more about ...”
  16. "To make sure I'm understanding correctly,..."
  17. “That is concerning! Let me check on it right now.”
  18. “I understand how (blank) that must be.”
  19. “No problem! We’ll get you set up in no time”
  20. "Happy to help!"
  21. “Thanks for bringing this to our attention!"
  22. "I appreciate you taking the time to call us."
  23. "Taco Tuesday"
  24. "I appreciate your patience while I look into this for you"