“Just so I’mon the samepage, theproblemis…”“Thanks forbringing thisto ourattention!""TacoTuesday""Tellmemore"“I’d beupsetabout this,too.”“I’ve had thissame issue.Here’s whatworked forme.”"Let's getyour accountpulled up tosee what ouroptions are'""To make sureI'munderstandingcorrectly,..."“No problem!We’ll get youset up in notime”"I'm glad youcalled so wecan get thissorted foryou."“Thank youfor being along-timecustomer!”"You're in(STATE)?I've alwayswanted tovisit there!"“I’d love tounderstandmoreabout ...”“Iunderstandhow (blank)that mustbe.”“Greatquestion! I’llfind that outfor you!”“That isconcerning!Let mecheck on itright now.”"Happytohelp!""Do you mindif I place youon a brief holdwhile I lookinto this?""I appreciateyou takingthe time tocall us.""I appreciateyour patiencewhile I lookinto this foryou""I canabsolutelyhelp withthis!"“I’m sorryyou’redealing withthis,[Name].”"If you needanything elseor you want tohear my jokeof the day...""Can youthink ofanything elseyou need helpwith today?"“Just so I’mon the samepage, theproblemis…”“Thanks forbringing thisto ourattention!""TacoTuesday""Tellmemore"“I’d beupsetabout this,too.”“I’ve had thissame issue.Here’s whatworked forme.”"Let's getyour accountpulled up tosee what ouroptions are'""To make sureI'munderstandingcorrectly,..."“No problem!We’ll get youset up in notime”"I'm glad youcalled so wecan get thissorted foryou."“Thank youfor being along-timecustomer!”"You're in(STATE)?I've alwayswanted tovisit there!"“I’d love tounderstandmoreabout ...”“Iunderstandhow (blank)that mustbe.”“Greatquestion! I’llfind that outfor you!”“That isconcerning!Let mecheck on itright now.”"Happytohelp!""Do you mindif I place youon a brief holdwhile I lookinto this?""I appreciateyou takingthe time tocall us.""I appreciateyour patiencewhile I lookinto this foryou""I canabsolutelyhelp withthis!"“I’m sorryyou’redealing withthis,[Name].”"If you needanything elseor you want tohear my jokeof the day...""Can youthink ofanything elseyou need helpwith today?"

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. “Just so I’m on the same page, the problem is…”
  2. “Thanks for bringing this to our attention!"
  3. "Taco Tuesday"
  4. "Tell me more"
  5. “I’d be upset about this, too.”
  6. “I’ve had this same issue. Here’s what worked for me.”
  7. "Let's get your account pulled up to see what our options are'"
  8. "To make sure I'm understanding correctly,..."
  9. “No problem! We’ll get you set up in no time”
  10. "I'm glad you called so we can get this sorted for you."
  11. “Thank you for being a long-time customer!”
  12. "You're in (STATE)? I've always wanted to visit there!"
  13. “I’d love to understand more about ...”
  14. “I understand how (blank) that must be.”
  15. “Great question! I’ll find that out for you!”
  16. “That is concerning! Let me check on it right now.”
  17. "Happy to help!"
  18. "Do you mind if I place you on a brief hold while I look into this?"
  19. "I appreciate you taking the time to call us."
  20. "I appreciate your patience while I look into this for you"
  21. "I can absolutely help with this!"
  22. “I’m sorry you’re dealing with this, [Name].”
  23. "If you need anything else or you want to hear my joke of the day..."
  24. "Can you think of anything else you need help with today?"