“Just so I’mon the samepage, theproblemis…”“I’ve had thissame issue.Here’s whatworked forme.”"To make sureI'munderstandingcorrectly,...""Tellmemore"“That isconcerning!Let mecheck on itright now.”"Let's getyour accountpulled up tosee what ouroptions are'""Do you mindif I place youon a brief holdwhile I lookinto this?"“Iunderstandhow (blank)that mustbe.”"Happytohelp!""I appreciateyou takingthe time tocall us.""I canabsolutelyhelp withthis!"“I’m sorryyou’redealing withthis,[Name].”"You're in(STATE)?I've alwayswanted tovisit there!"“I’d beupsetabout this,too.”"TacoTuesday"“Thank youfor being along-timecustomer!”"If you needanything elseor you want tohear my jokeof the day..."“I’d love tounderstandmoreabout ...”“No problem!We’ll get youset up in notime”"Can youthink ofanything elseyou need helpwith today?"“Greatquestion! I’llfind that outfor you!”“Thanks forbringing thisto ourattention!""I appreciateyour patiencewhile I lookinto this foryou""I'm glad youcalled so wecan get thissorted foryou."“Just so I’mon the samepage, theproblemis…”“I’ve had thissame issue.Here’s whatworked forme.”"To make sureI'munderstandingcorrectly,...""Tellmemore"“That isconcerning!Let mecheck on itright now.”"Let's getyour accountpulled up tosee what ouroptions are'""Do you mindif I place youon a brief holdwhile I lookinto this?"“Iunderstandhow (blank)that mustbe.”"Happytohelp!""I appreciateyou takingthe time tocall us.""I canabsolutelyhelp withthis!"“I’m sorryyou’redealing withthis,[Name].”"You're in(STATE)?I've alwayswanted tovisit there!"“I’d beupsetabout this,too.”"TacoTuesday"“Thank youfor being along-timecustomer!”"If you needanything elseor you want tohear my jokeof the day..."“I’d love tounderstandmoreabout ...”“No problem!We’ll get youset up in notime”"Can youthink ofanything elseyou need helpwith today?"“Greatquestion! I’llfind that outfor you!”“Thanks forbringing thisto ourattention!""I appreciateyour patiencewhile I lookinto this foryou""I'm glad youcalled so wecan get thissorted foryou."

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Just so I’m on the same page, the problem is…”
  2. “I’ve had this same issue. Here’s what worked for me.”
  3. "To make sure I'm understanding correctly,..."
  4. "Tell me more"
  5. “That is concerning! Let me check on it right now.”
  6. "Let's get your account pulled up to see what our options are'"
  7. "Do you mind if I place you on a brief hold while I look into this?"
  8. “I understand how (blank) that must be.”
  9. "Happy to help!"
  10. "I appreciate you taking the time to call us."
  11. "I can absolutely help with this!"
  12. “I’m sorry you’re dealing with this, [Name].”
  13. "You're in (STATE)? I've always wanted to visit there!"
  14. “I’d be upset about this, too.”
  15. "Taco Tuesday"
  16. “Thank you for being a long-time customer!”
  17. "If you need anything else or you want to hear my joke of the day..."
  18. “I’d love to understand more about ...”
  19. “No problem! We’ll get you set up in no time”
  20. "Can you think of anything else you need help with today?"
  21. “Great question! I’ll find that out for you!”
  22. “Thanks for bringing this to our attention!"
  23. "I appreciate your patience while I look into this for you"
  24. "I'm glad you called so we can get this sorted for you."