"If you needanything elseor you want tohear my jokeof the day...""Can youthink ofanything elseyou need helpwith today?""I appreciateyou takingthe time tocall us.""I'm glad youcalled so wecan get thissorted foryou.""Happytohelp!"“That isconcerning!Let mecheck on itright now.”“Iunderstandhow (blank)that mustbe.”“Thank youfor being along-timecustomer!”“Just so I’mon the samepage, theproblemis…”“Thanks forbringing thisto ourattention!"“I’d beupsetabout this,too.”"Tellmemore"“I’d love tounderstandmoreabout ...”“I’m sorryyou’redealing withthis,[Name].”“No problem!We’ll get youset up in notime”"I appreciateyour patiencewhile I lookinto this foryou""To make sureI'munderstandingcorrectly,...""Do you mindif I place youon a brief holdwhile I lookinto this?""I canabsolutelyhelp withthis!"“Greatquestion! I’llfind that outfor you!”“I’ve had thissame issue.Here’s whatworked forme.”"TacoTuesday""Let's getyour accountpulled up tosee what ouroptions are'""You're in(STATE)?I've alwayswanted tovisit there!""If you needanything elseor you want tohear my jokeof the day...""Can youthink ofanything elseyou need helpwith today?""I appreciateyou takingthe time tocall us.""I'm glad youcalled so wecan get thissorted foryou.""Happytohelp!"“That isconcerning!Let mecheck on itright now.”“Iunderstandhow (blank)that mustbe.”“Thank youfor being along-timecustomer!”“Just so I’mon the samepage, theproblemis…”“Thanks forbringing thisto ourattention!"“I’d beupsetabout this,too.”"Tellmemore"“I’d love tounderstandmoreabout ...”“I’m sorryyou’redealing withthis,[Name].”“No problem!We’ll get youset up in notime”"I appreciateyour patiencewhile I lookinto this foryou""To make sureI'munderstandingcorrectly,...""Do you mindif I place youon a brief holdwhile I lookinto this?""I canabsolutelyhelp withthis!"“Greatquestion! I’llfind that outfor you!”“I’ve had thissame issue.Here’s whatworked forme.”"TacoTuesday""Let's getyour accountpulled up tosee what ouroptions are'""You're in(STATE)?I've alwayswanted tovisit there!"

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "If you need anything else or you want to hear my joke of the day..."
  2. "Can you think of anything else you need help with today?"
  3. "I appreciate you taking the time to call us."
  4. "I'm glad you called so we can get this sorted for you."
  5. "Happy to help!"
  6. “That is concerning! Let me check on it right now.”
  7. “I understand how (blank) that must be.”
  8. “Thank you for being a long-time customer!”
  9. “Just so I’m on the same page, the problem is…”
  10. “Thanks for bringing this to our attention!"
  11. “I’d be upset about this, too.”
  12. "Tell me more"
  13. “I’d love to understand more about ...”
  14. “I’m sorry you’re dealing with this, [Name].”
  15. “No problem! We’ll get you set up in no time”
  16. "I appreciate your patience while I look into this for you"
  17. "To make sure I'm understanding correctly,..."
  18. "Do you mind if I place you on a brief hold while I look into this?"
  19. "I can absolutely help with this!"
  20. “Great question! I’ll find that out for you!”
  21. “I’ve had this same issue. Here’s what worked for me.”
  22. "Taco Tuesday"
  23. "Let's get your account pulled up to see what our options are'"
  24. "You're in (STATE)? I've always wanted to visit there!"