“I’m sorryyou’redealing withthis,[Name].”“Greatquestion! I’llfind that outfor you!”“That isconcerning!Let mecheck on itright now.”“Iunderstandhow (blank)that mustbe.”"I canabsolutelyhelp withthis!""You're in(STATE)?I've alwayswanted tovisit there!"“Just so I’mon the samepage, theproblemis…”“I’d love tounderstandmoreabout ...”"I appreciateyour patiencewhile I lookinto this foryou""Can youthink ofanything elseyou need helpwith today?"“Thank youfor being along-timecustomer!”“Thanks forbringing thisto ourattention!""Happytohelp!""Let's getyour accountpulled up tosee what ouroptions are'""I appreciateyou takingthe time tocall us.""Do you mindif I place youon a brief holdwhile I lookinto this?""I'm glad youcalled so wecan get thissorted foryou."“I’d beupsetabout this,too.”“I’ve had thissame issue.Here’s whatworked forme.”"To make sureI'munderstandingcorrectly,...""TacoTuesday""Tellmemore"“No problem!We’ll get youset up in notime”"If you needanything elseor you want tohear my jokeof the day..."“I’m sorryyou’redealing withthis,[Name].”“Greatquestion! I’llfind that outfor you!”“That isconcerning!Let mecheck on itright now.”“Iunderstandhow (blank)that mustbe.”"I canabsolutelyhelp withthis!""You're in(STATE)?I've alwayswanted tovisit there!"“Just so I’mon the samepage, theproblemis…”“I’d love tounderstandmoreabout ...”"I appreciateyour patiencewhile I lookinto this foryou""Can youthink ofanything elseyou need helpwith today?"“Thank youfor being along-timecustomer!”“Thanks forbringing thisto ourattention!""Happytohelp!""Let's getyour accountpulled up tosee what ouroptions are'""I appreciateyou takingthe time tocall us.""Do you mindif I place youon a brief holdwhile I lookinto this?""I'm glad youcalled so wecan get thissorted foryou."“I’d beupsetabout this,too.”“I’ve had thissame issue.Here’s whatworked forme.”"To make sureI'munderstandingcorrectly,...""TacoTuesday""Tellmemore"“No problem!We’ll get youset up in notime”"If you needanything elseor you want tohear my jokeof the day..."

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’m sorry you’re dealing with this, [Name].”
  2. “Great question! I’ll find that out for you!”
  3. “That is concerning! Let me check on it right now.”
  4. “I understand how (blank) that must be.”
  5. "I can absolutely help with this!"
  6. "You're in (STATE)? I've always wanted to visit there!"
  7. “Just so I’m on the same page, the problem is…”
  8. “I’d love to understand more about ...”
  9. "I appreciate your patience while I look into this for you"
  10. "Can you think of anything else you need help with today?"
  11. “Thank you for being a long-time customer!”
  12. “Thanks for bringing this to our attention!"
  13. "Happy to help!"
  14. "Let's get your account pulled up to see what our options are'"
  15. "I appreciate you taking the time to call us."
  16. "Do you mind if I place you on a brief hold while I look into this?"
  17. "I'm glad you called so we can get this sorted for you."
  18. “I’d be upset about this, too.”
  19. “I’ve had this same issue. Here’s what worked for me.”
  20. "To make sure I'm understanding correctly,..."
  21. "Taco Tuesday"
  22. "Tell me more"
  23. “No problem! We’ll get you set up in no time”
  24. "If you need anything else or you want to hear my joke of the day..."