“I’ve had thissame issue.Here’s whatworked forme.”"I'm glad youcalled so wecan get thissorted foryou.""TacoTuesday""Tellmemore""I appreciateyour patiencewhile I lookinto this foryou"“I’m sorryyou’redealing withthis,[Name].”“Thanks forbringing thisto ourattention!"“Just so I’mon the samepage, theproblemis…”“Greatquestion! I’llfind that outfor you!”"Happytohelp!"“Thank youfor being along-timecustomer!”“No problem!We’ll get youset up in notime”"Let's getyour accountpulled up tosee what ouroptions are'""To make sureI'munderstandingcorrectly,..."“I’d beupsetabout this,too.”"If you needanything elseor you want tohear my jokeof the day...""Can youthink ofanything elseyou need helpwith today?""I canabsolutelyhelp withthis!""I appreciateyou takingthe time tocall us."“I’d love tounderstandmoreabout ...”"Do you mindif I place youon a brief holdwhile I lookinto this?"“That isconcerning!Let mecheck on itright now.”“Iunderstandhow (blank)that mustbe.”"You're in(STATE)?I've alwayswanted tovisit there!"“I’ve had thissame issue.Here’s whatworked forme.”"I'm glad youcalled so wecan get thissorted foryou.""TacoTuesday""Tellmemore""I appreciateyour patiencewhile I lookinto this foryou"“I’m sorryyou’redealing withthis,[Name].”“Thanks forbringing thisto ourattention!"“Just so I’mon the samepage, theproblemis…”“Greatquestion! I’llfind that outfor you!”"Happytohelp!"“Thank youfor being along-timecustomer!”“No problem!We’ll get youset up in notime”"Let's getyour accountpulled up tosee what ouroptions are'""To make sureI'munderstandingcorrectly,..."“I’d beupsetabout this,too.”"If you needanything elseor you want tohear my jokeof the day...""Can youthink ofanything elseyou need helpwith today?""I canabsolutelyhelp withthis!""I appreciateyou takingthe time tocall us."“I’d love tounderstandmoreabout ...”"Do you mindif I place youon a brief holdwhile I lookinto this?"“That isconcerning!Let mecheck on itright now.”“Iunderstandhow (blank)that mustbe.”"You're in(STATE)?I've alwayswanted tovisit there!"

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. “I’ve had this same issue. Here’s what worked for me.”
  2. "I'm glad you called so we can get this sorted for you."
  3. "Taco Tuesday"
  4. "Tell me more"
  5. "I appreciate your patience while I look into this for you"
  6. “I’m sorry you’re dealing with this, [Name].”
  7. “Thanks for bringing this to our attention!"
  8. “Just so I’m on the same page, the problem is…”
  9. “Great question! I’ll find that out for you!”
  10. "Happy to help!"
  11. “Thank you for being a long-time customer!”
  12. “No problem! We’ll get you set up in no time”
  13. "Let's get your account pulled up to see what our options are'"
  14. "To make sure I'm understanding correctly,..."
  15. “I’d be upset about this, too.”
  16. "If you need anything else or you want to hear my joke of the day..."
  17. "Can you think of anything else you need help with today?"
  18. "I can absolutely help with this!"
  19. "I appreciate you taking the time to call us."
  20. “I’d love to understand more about ...”
  21. "Do you mind if I place you on a brief hold while I look into this?"
  22. “That is concerning! Let me check on it right now.”
  23. “I understand how (blank) that must be.”
  24. "You're in (STATE)? I've always wanted to visit there!"