“No problem!We’ll get youset up in notime”“I’d beupsetabout this,too.”“That isconcerning!Let mecheck on itright now.”"TacoTuesday""I appreciateyou takingthe time tocall us.""Happytohelp!""Do you mindif I place youon a brief holdwhile I lookinto this?""To make sureI'munderstandingcorrectly,...""I canabsolutelyhelp withthis!"“Just so I’mon the samepage, theproblemis…”"If you needanything elseor you want tohear my jokeof the day..."“Greatquestion! I’llfind that outfor you!”“I’d love tounderstandmoreabout ...”“Iunderstandhow (blank)that mustbe.”“I’m sorryyou’redealing withthis,[Name].”"You're in(STATE)?I've alwayswanted tovisit there!"“I’ve had thissame issue.Here’s whatworked forme.”“Thank youfor being along-timecustomer!”"I appreciateyour patiencewhile I lookinto this foryou""Let's getyour accountpulled up tosee what ouroptions are'"“Thanks forbringing thisto ourattention!""I'm glad youcalled so wecan get thissorted foryou.""Can youthink ofanything elseyou need helpwith today?""Tellmemore"“No problem!We’ll get youset up in notime”“I’d beupsetabout this,too.”“That isconcerning!Let mecheck on itright now.”"TacoTuesday""I appreciateyou takingthe time tocall us.""Happytohelp!""Do you mindif I place youon a brief holdwhile I lookinto this?""To make sureI'munderstandingcorrectly,...""I canabsolutelyhelp withthis!"“Just so I’mon the samepage, theproblemis…”"If you needanything elseor you want tohear my jokeof the day..."“Greatquestion! I’llfind that outfor you!”“I’d love tounderstandmoreabout ...”“Iunderstandhow (blank)that mustbe.”“I’m sorryyou’redealing withthis,[Name].”"You're in(STATE)?I've alwayswanted tovisit there!"“I’ve had thissame issue.Here’s whatworked forme.”“Thank youfor being along-timecustomer!”"I appreciateyour patiencewhile I lookinto this foryou""Let's getyour accountpulled up tosee what ouroptions are'"“Thanks forbringing thisto ourattention!""I'm glad youcalled so wecan get thissorted foryou.""Can youthink ofanything elseyou need helpwith today?""Tellmemore"

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “No problem! We’ll get you set up in no time”
  2. “I’d be upset about this, too.”
  3. “That is concerning! Let me check on it right now.”
  4. "Taco Tuesday"
  5. "I appreciate you taking the time to call us."
  6. "Happy to help!"
  7. "Do you mind if I place you on a brief hold while I look into this?"
  8. "To make sure I'm understanding correctly,..."
  9. "I can absolutely help with this!"
  10. “Just so I’m on the same page, the problem is…”
  11. "If you need anything else or you want to hear my joke of the day..."
  12. “Great question! I’ll find that out for you!”
  13. “I’d love to understand more about ...”
  14. “I understand how (blank) that must be.”
  15. “I’m sorry you’re dealing with this, [Name].”
  16. "You're in (STATE)? I've always wanted to visit there!"
  17. “I’ve had this same issue. Here’s what worked for me.”
  18. “Thank you for being a long-time customer!”
  19. "I appreciate your patience while I look into this for you"
  20. "Let's get your account pulled up to see what our options are'"
  21. “Thanks for bringing this to our attention!"
  22. "I'm glad you called so we can get this sorted for you."
  23. "Can you think of anything else you need help with today?"
  24. "Tell me more"