"I appreciateyou takingthe time tocall us.""You're in(STATE)?I've alwayswanted tovisit there!""Can youthink ofanything elseyou need helpwith today?""I canabsolutelyhelp withthis!""TacoTuesday"“That isconcerning!Let mecheck on itright now.”“No problem!We’ll get youset up in notime”"I'm glad youcalled so wecan get thissorted foryou."“Thanks forbringing thisto ourattention!"“I’m sorryyou’redealing withthis,[Name].”"Let's getyour accountpulled up tosee what ouroptions are'"“I’d beupsetabout this,too.”“Just so I’mon the samepage, theproblemis…”“I’d love tounderstandmoreabout ...”"Happytohelp!"“Thank youfor being along-timecustomer!”“I’ve had thissame issue.Here’s whatworked forme.”“Iunderstandhow (blank)that mustbe.”“Greatquestion! I’llfind that outfor you!”"To make sureI'munderstandingcorrectly,...""Tellmemore""Do you mindif I place youon a brief holdwhile I lookinto this?""I appreciateyour patiencewhile I lookinto this foryou""If you needanything elseor you want tohear my jokeof the day...""I appreciateyou takingthe time tocall us.""You're in(STATE)?I've alwayswanted tovisit there!""Can youthink ofanything elseyou need helpwith today?""I canabsolutelyhelp withthis!""TacoTuesday"“That isconcerning!Let mecheck on itright now.”“No problem!We’ll get youset up in notime”"I'm glad youcalled so wecan get thissorted foryou."“Thanks forbringing thisto ourattention!"“I’m sorryyou’redealing withthis,[Name].”"Let's getyour accountpulled up tosee what ouroptions are'"“I’d beupsetabout this,too.”“Just so I’mon the samepage, theproblemis…”“I’d love tounderstandmoreabout ...”"Happytohelp!"“Thank youfor being along-timecustomer!”“I’ve had thissame issue.Here’s whatworked forme.”“Iunderstandhow (blank)that mustbe.”“Greatquestion! I’llfind that outfor you!”"To make sureI'munderstandingcorrectly,...""Tellmemore""Do you mindif I place youon a brief holdwhile I lookinto this?""I appreciateyour patiencewhile I lookinto this foryou""If you needanything elseor you want tohear my jokeof the day..."

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I appreciate you taking the time to call us."
  2. "You're in (STATE)? I've always wanted to visit there!"
  3. "Can you think of anything else you need help with today?"
  4. "I can absolutely help with this!"
  5. "Taco Tuesday"
  6. “That is concerning! Let me check on it right now.”
  7. “No problem! We’ll get you set up in no time”
  8. "I'm glad you called so we can get this sorted for you."
  9. “Thanks for bringing this to our attention!"
  10. “I’m sorry you’re dealing with this, [Name].”
  11. "Let's get your account pulled up to see what our options are'"
  12. “I’d be upset about this, too.”
  13. “Just so I’m on the same page, the problem is…”
  14. “I’d love to understand more about ...”
  15. "Happy to help!"
  16. “Thank you for being a long-time customer!”
  17. “I’ve had this same issue. Here’s what worked for me.”
  18. “I understand how (blank) that must be.”
  19. “Great question! I’ll find that out for you!”
  20. "To make sure I'm understanding correctly,..."
  21. "Tell me more"
  22. "Do you mind if I place you on a brief hold while I look into this?"
  23. "I appreciate your patience while I look into this for you"
  24. "If you need anything else or you want to hear my joke of the day..."