"Let's getyour accountpulled up tosee what ouroptions are'""If you needanything elseor you want tohear my jokeof the day..."“I’m sorryyou’redealing withthis,[Name].”"I'm glad youcalled so wecan get thissorted foryou.""Do you mindif I place youon a brief holdwhile I lookinto this?"“That isconcerning!Let mecheck on itright now.”"Can youthink ofanything elseyou need helpwith today?""To make sureI'munderstandingcorrectly,..."“Greatquestion! I’llfind that outfor you!”"Happytohelp!"“I’ve had thissame issue.Here’s whatworked forme.”"I appreciateyou takingthe time tocall us."“No problem!We’ll get youset up in notime”"You're in(STATE)?I've alwayswanted tovisit there!"“I’d love tounderstandmoreabout ...”"I appreciateyour patiencewhile I lookinto this foryou""I canabsolutelyhelp withthis!""TacoTuesday"“Iunderstandhow (blank)that mustbe.”"Tellmemore"“Thanks forbringing thisto ourattention!"“Just so I’mon the samepage, theproblemis…”“I’d beupsetabout this,too.”“Thank youfor being along-timecustomer!”"Let's getyour accountpulled up tosee what ouroptions are'""If you needanything elseor you want tohear my jokeof the day..."“I’m sorryyou’redealing withthis,[Name].”"I'm glad youcalled so wecan get thissorted foryou.""Do you mindif I place youon a brief holdwhile I lookinto this?"“That isconcerning!Let mecheck on itright now.”"Can youthink ofanything elseyou need helpwith today?""To make sureI'munderstandingcorrectly,..."“Greatquestion! I’llfind that outfor you!”"Happytohelp!"“I’ve had thissame issue.Here’s whatworked forme.”"I appreciateyou takingthe time tocall us."“No problem!We’ll get youset up in notime”"You're in(STATE)?I've alwayswanted tovisit there!"“I’d love tounderstandmoreabout ...”"I appreciateyour patiencewhile I lookinto this foryou""I canabsolutelyhelp withthis!""TacoTuesday"“Iunderstandhow (blank)that mustbe.”"Tellmemore"“Thanks forbringing thisto ourattention!"“Just so I’mon the samepage, theproblemis…”“I’d beupsetabout this,too.”“Thank youfor being along-timecustomer!”

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Let's get your account pulled up to see what our options are'"
  2. "If you need anything else or you want to hear my joke of the day..."
  3. “I’m sorry you’re dealing with this, [Name].”
  4. "I'm glad you called so we can get this sorted for you."
  5. "Do you mind if I place you on a brief hold while I look into this?"
  6. “That is concerning! Let me check on it right now.”
  7. "Can you think of anything else you need help with today?"
  8. "To make sure I'm understanding correctly,..."
  9. “Great question! I’ll find that out for you!”
  10. "Happy to help!"
  11. “I’ve had this same issue. Here’s what worked for me.”
  12. "I appreciate you taking the time to call us."
  13. “No problem! We’ll get you set up in no time”
  14. "You're in (STATE)? I've always wanted to visit there!"
  15. “I’d love to understand more about ...”
  16. "I appreciate your patience while I look into this for you"
  17. "I can absolutely help with this!"
  18. "Taco Tuesday"
  19. “I understand how (blank) that must be.”
  20. "Tell me more"
  21. “Thanks for bringing this to our attention!"
  22. “Just so I’m on the same page, the problem is…”
  23. “I’d be upset about this, too.”
  24. “Thank you for being a long-time customer!”