“I’m sorryyou’redealing withthis,[Name].”“Iunderstandhow (blank)that mustbe.”"I appreciateyou takingthe time tocall us."“Thanks forbringing thisto ourattention!"“No problem!We’ll get youset up in notime”“I’d love tounderstandmoreabout ...”"I appreciateyour patiencewhile I lookinto this foryou"“That isconcerning!Let mecheck on itright now.”"I'm glad youcalled so wecan get thissorted foryou.""Do you mindif I place youon a brief holdwhile I lookinto this?"“I’ve had thissame issue.Here’s whatworked forme.”“I’d beupsetabout this,too.”"TacoTuesday"“Thank youfor being along-timecustomer!”"Let's getyour accountpulled up tosee what ouroptions are'""To make sureI'munderstandingcorrectly,...""I canabsolutelyhelp withthis!""Tellmemore""You're in(STATE)?I've alwayswanted tovisit there!"“Greatquestion! I’llfind that outfor you!”“Just so I’mon the samepage, theproblemis…”"If you needanything elseor you want tohear my jokeof the day...""Happytohelp!""Can youthink ofanything elseyou need helpwith today?"“I’m sorryyou’redealing withthis,[Name].”“Iunderstandhow (blank)that mustbe.”"I appreciateyou takingthe time tocall us."“Thanks forbringing thisto ourattention!"“No problem!We’ll get youset up in notime”“I’d love tounderstandmoreabout ...”"I appreciateyour patiencewhile I lookinto this foryou"“That isconcerning!Let mecheck on itright now.”"I'm glad youcalled so wecan get thissorted foryou.""Do you mindif I place youon a brief holdwhile I lookinto this?"“I’ve had thissame issue.Here’s whatworked forme.”“I’d beupsetabout this,too.”"TacoTuesday"“Thank youfor being along-timecustomer!”"Let's getyour accountpulled up tosee what ouroptions are'""To make sureI'munderstandingcorrectly,...""I canabsolutelyhelp withthis!""Tellmemore""You're in(STATE)?I've alwayswanted tovisit there!"“Greatquestion! I’llfind that outfor you!”“Just so I’mon the samepage, theproblemis…”"If you needanything elseor you want tohear my jokeof the day...""Happytohelp!""Can youthink ofanything elseyou need helpwith today?"

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’m sorry you’re dealing with this, [Name].”
  2. “I understand how (blank) that must be.”
  3. "I appreciate you taking the time to call us."
  4. “Thanks for bringing this to our attention!"
  5. “No problem! We’ll get you set up in no time”
  6. “I’d love to understand more about ...”
  7. "I appreciate your patience while I look into this for you"
  8. “That is concerning! Let me check on it right now.”
  9. "I'm glad you called so we can get this sorted for you."
  10. "Do you mind if I place you on a brief hold while I look into this?"
  11. “I’ve had this same issue. Here’s what worked for me.”
  12. “I’d be upset about this, too.”
  13. "Taco Tuesday"
  14. “Thank you for being a long-time customer!”
  15. "Let's get your account pulled up to see what our options are'"
  16. "To make sure I'm understanding correctly,..."
  17. "I can absolutely help with this!"
  18. "Tell me more"
  19. "You're in (STATE)? I've always wanted to visit there!"
  20. “Great question! I’ll find that out for you!”
  21. “Just so I’m on the same page, the problem is…”
  22. "If you need anything else or you want to hear my joke of the day..."
  23. "Happy to help!"
  24. "Can you think of anything else you need help with today?"