Self-serviceHighvolume ofrequestsPersonalizedResponsesResearchOutsourcingRetentionComparisonorEvaluationConvenience"Wow!"MarketingAutomationAwarenessBudgetGoogleReviewCannedRepliesConversionPositiveexperiencePrintingCostsFAQPageTwitterDMsThe rightcustomerchannelsCRMQuestionaboutfulfilmentNegativeexperienceContentCustomerLifetimeValueBrandLoyaltyOpportunityCostsUSPSelf-serviceHighvolume ofrequestsPersonalizedResponsesResearchOutsourcingRetentionComparisonorEvaluationConvenience"Wow!"MarketingAutomationAwarenessBudgetGoogleReviewCannedRepliesConversionPositiveexperiencePrintingCostsFAQPageTwitterDMsThe rightcustomerchannelsCRMQuestionaboutfulfilmentNegativeexperienceContentCustomerLifetimeValueBrandLoyaltyOpportunityCostsUSP

CRM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Self-service
  2. High volume of requests
  3. Personalized Responses
  4. Research
  5. Outsourcing
  6. Retention
  7. Comparison or Evaluation
  8. Convenience
  9. "Wow!"
  10. Marketing
  11. Automation
  12. Awareness
  13. Budget
  14. Google Review
  15. Canned Replies
  16. Conversion
  17. Positive experience
  18. Printing Costs
  19. FAQ Page
  20. Twitter DMs
  21. The right customer channels
  22. CRM
  23. Question about fulfilment
  24. Negative experience
  25. Content
  26. Customer Lifetime Value
  27. Brand Loyalty
  28. Opportunity Costs
  29. USP