Post aproactivemessage abouta carrier in theCE channelHave acarrier leavea positivereview (emailor google)De-escalatecarrier callthat requestsSup/TCSubmit areferral(employeeor client)Sparkconversationin the TRobchatRefer tothe carrierby nameSubmit 5UA ticketsin a weekLast callafter4:45PMHavesmall talkwith thecarrierCompletea carriercall backAnswer10 callsa day"Staysafe outthere!"Make 3client callinitiativecalls in aweekPurchase5 heldinvoicesin a dayHelp anotherteam withaudits orapprovals"Is thereanythingelse I canhelp youwith?"Makea puttAnswer firstinbound callby 8:10AMShoutouta CE repTake anescalatedcall from theCE teamShoutoutateammateRTS ProcoachingwithcarrierAsk anotherSupervisor awork-relatedquestion"Thankyou foryourbusiness"Post aproactivemessage abouta carrier in theCE channelHave acarrier leavea positivereview (emailor google)De-escalatecarrier callthat requestsSup/TCSubmit areferral(employeeor client)Sparkconversationin the TRobchatRefer tothe carrierby nameSubmit 5UA ticketsin a weekLast callafter4:45PMHavesmall talkwith thecarrierCompletea carriercall backAnswer10 callsa day"Staysafe outthere!"Make 3client callinitiativecalls in aweekPurchase5 heldinvoicesin a dayHelp anotherteam withaudits orapprovals"Is thereanythingelse I canhelp youwith?"Makea puttAnswer firstinbound callby 8:10AMShoutouta CE repTake anescalatedcall from theCE teamShoutoutateammateRTS ProcoachingwithcarrierAsk anotherSupervisor awork-relatedquestion"Thankyou foryourbusiness"

RTS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Post a proactive message about a carrier in the CE channel
  2. Have a carrier leave a positive review (email or google)
  3. De-escalate carrier call that requests Sup/TC
  4. Submit a referral (employee or client)
  5. Spark conversation in the TRob chat
  6. Refer to the carrier by name
  7. Submit 5 UA tickets in a week
  8. Last call after 4:45PM
  9. Have small talk with the carrier
  10. Complete a carrier call back
  11. Answer 10 calls a day
  12. "Stay safe out there!"
  13. Make 3 client call initiative calls in a week
  14. Purchase 5 held invoices in a day
  15. Help another team with audits or approvals
  16. "Is there anything else I can help you with?"
  17. Make a putt
  18. Answer first inbound call by 8:10AM
  19. Shoutout a CE rep
  20. Take an escalated call from the CE team
  21. Shoutout a teammate
  22. RTS Pro coaching with carrier
  23. Ask another Supervisor a work-related question
  24. "Thank you for your business"