(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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RTS Pro coaching with carrier
Have small talk with the carrier
Answer first inbound call by 8:10AM
Make 3 client call initiative calls in a week
Help another team with audits or approvals
Shoutout a teammate
Ask another Supervisor a work-related question
"Is there anything else I can help you with?"
Complete a carrier call back
"Stay safe out there!"
Have a carrier leave a positive review (email or google)
Take an escalated call from the CE team
Submit 5 UA tickets in a week
Answer 10 calls a day
De-escalate carrier call that requests Sup/TC
"Thank you for your business"
Shoutout a CE rep
Make a putt
Spark conversation in the TRob chat
Submit a referral (employee or client)
Purchase 5 held invoices in a day
Refer to the carrier by name
Post a proactive message about a carrier in the CE channel
