Ask anotherSupervisor awork-relatedquestionShoutouta CE repHave acarrier leavea positivereview (emailor google)RTS ProcoachingwithcarrierCompletea carriercall backDe-escalatecarrier callthat requestsSup/TCLast callafter4:45PMHavesmall talkwith thecarrierShoutoutateammate"Is thereanythingelse I canhelp youwith?"Purchase5 heldinvoicesin a dayPost aproactivemessage abouta carrier in theCE channel"Staysafe outthere!"Sparkconversationin the TRobchatTake anescalatedcall from theCE teamRefer tothe carrierby nameAnswer10 callsa daySubmit areferral(employeeor client)Submit 5UA ticketsin a week"Thankyou foryourbusiness"Help anotherteam withaudits orapprovalsAnswer firstinbound callby 8:10AMMakea puttMake 3client callinitiativecalls in aweekAsk anotherSupervisor awork-relatedquestionShoutouta CE repHave acarrier leavea positivereview (emailor google)RTS ProcoachingwithcarrierCompletea carriercall backDe-escalatecarrier callthat requestsSup/TCLast callafter4:45PMHavesmall talkwith thecarrierShoutoutateammate"Is thereanythingelse I canhelp youwith?"Purchase5 heldinvoicesin a dayPost aproactivemessage abouta carrier in theCE channel"Staysafe outthere!"Sparkconversationin the TRobchatTake anescalatedcall from theCE teamRefer tothe carrierby nameAnswer10 callsa daySubmit areferral(employeeor client)Submit 5UA ticketsin a week"Thankyou foryourbusiness"Help anotherteam withaudits orapprovalsAnswer firstinbound callby 8:10AMMakea puttMake 3client callinitiativecalls in aweek

RTS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask another Supervisor a work-related question
  2. Shoutout a CE rep
  3. Have a carrier leave a positive review (email or google)
  4. RTS Pro coaching with carrier
  5. Complete a carrier call back
  6. De-escalate carrier call that requests Sup/TC
  7. Last call after 4:45PM
  8. Have small talk with the carrier
  9. Shoutout a teammate
  10. "Is there anything else I can help you with?"
  11. Purchase 5 held invoices in a day
  12. Post a proactive message about a carrier in the CE channel
  13. "Stay safe out there!"
  14. Spark conversation in the TRob chat
  15. Take an escalated call from the CE team
  16. Refer to the carrier by name
  17. Answer 10 calls a day
  18. Submit a referral (employee or client)
  19. Submit 5 UA tickets in a week
  20. "Thank you for your business"
  21. Help another team with audits or approvals
  22. Answer first inbound call by 8:10AM
  23. Make a putt
  24. Make 3 client call initiative calls in a week