"Is thereanythingelse I canhelp youwith?"Refer tothe carrierby namePurchase5 heldinvoicesin a dayTake anescalatedcall from theCE teamAsk anotherSupervisor awork-relatedquestionAnswer10 callsa daySubmit 5UA ticketsin a weekDe-escalatecarrier callthat requestsSup/TCRTS ProcoachingwithcarrierMake 3client callinitiativecalls in aweekLast callafter4:45PMSparkconversationin the TRobchatCompletea carriercall backSubmit areferral(employeeor client)Makea putt"Thankyou foryourbusiness"Have acarrier leavea positivereview (emailor google)Answer firstinbound callby 8:10AMPost aproactivemessage abouta carrier in theCE channelShoutoutateammate"Staysafe outthere!"Shoutouta CE repHavesmall talkwith thecarrierHelp anotherteam withaudits orapprovals"Is thereanythingelse I canhelp youwith?"Refer tothe carrierby namePurchase5 heldinvoicesin a dayTake anescalatedcall from theCE teamAsk anotherSupervisor awork-relatedquestionAnswer10 callsa daySubmit 5UA ticketsin a weekDe-escalatecarrier callthat requestsSup/TCRTS ProcoachingwithcarrierMake 3client callinitiativecalls in aweekLast callafter4:45PMSparkconversationin the TRobchatCompletea carriercall backSubmit areferral(employeeor client)Makea putt"Thankyou foryourbusiness"Have acarrier leavea positivereview (emailor google)Answer firstinbound callby 8:10AMPost aproactivemessage abouta carrier in theCE channelShoutoutateammate"Staysafe outthere!"Shoutouta CE repHavesmall talkwith thecarrierHelp anotherteam withaudits orapprovals

RTS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Is there anything else I can help you with?"
  2. Refer to the carrier by name
  3. Purchase 5 held invoices in a day
  4. Take an escalated call from the CE team
  5. Ask another Supervisor a work-related question
  6. Answer 10 calls a day
  7. Submit 5 UA tickets in a week
  8. De-escalate carrier call that requests Sup/TC
  9. RTS Pro coaching with carrier
  10. Make 3 client call initiative calls in a week
  11. Last call after 4:45PM
  12. Spark conversation in the TRob chat
  13. Complete a carrier call back
  14. Submit a referral (employee or client)
  15. Make a putt
  16. "Thank you for your business"
  17. Have a carrier leave a positive review (email or google)
  18. Answer first inbound call by 8:10AM
  19. Post a proactive message about a carrier in the CE channel
  20. Shoutout a teammate
  21. "Stay safe out there!"
  22. Shoutout a CE rep
  23. Have small talk with the carrier
  24. Help another team with audits or approvals