Purchase5 heldinvoicesin a dayRTS ProcoachingwithcarrierMake 3client callinitiativecalls in aweekCompletea carriercall backShoutouta CE rep"Thankyou foryourbusiness"Sparkconversationin the TRobchatMakea puttHavesmall talkwith thecarrierAnswer firstinbound callby 8:10AMHave acarrier leavea positivereview (emailor google)Take anescalatedcall from theCE teamShoutoutateammateDe-escalatecarrier callthat requestsSup/TCHelp anotherteam withaudits orapprovalsAnswer10 callsa dayLast callafter4:45PMAsk anotherSupervisor awork-relatedquestionPost aproactivemessage abouta carrier in theCE channel"Is thereanythingelse I canhelp youwith?"Submit areferral(employeeor client)"Staysafe outthere!"Refer tothe carrierby nameSubmit 5UA ticketsin a weekPurchase5 heldinvoicesin a dayRTS ProcoachingwithcarrierMake 3client callinitiativecalls in aweekCompletea carriercall backShoutouta CE rep"Thankyou foryourbusiness"Sparkconversationin the TRobchatMakea puttHavesmall talkwith thecarrierAnswer firstinbound callby 8:10AMHave acarrier leavea positivereview (emailor google)Take anescalatedcall from theCE teamShoutoutateammateDe-escalatecarrier callthat requestsSup/TCHelp anotherteam withaudits orapprovalsAnswer10 callsa dayLast callafter4:45PMAsk anotherSupervisor awork-relatedquestionPost aproactivemessage abouta carrier in theCE channel"Is thereanythingelse I canhelp youwith?"Submit areferral(employeeor client)"Staysafe outthere!"Refer tothe carrierby nameSubmit 5UA ticketsin a week

RTS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Purchase 5 held invoices in a day
  2. RTS Pro coaching with carrier
  3. Make 3 client call initiative calls in a week
  4. Complete a carrier call back
  5. Shoutout a CE rep
  6. "Thank you for your business"
  7. Spark conversation in the TRob chat
  8. Make a putt
  9. Have small talk with the carrier
  10. Answer first inbound call by 8:10AM
  11. Have a carrier leave a positive review (email or google)
  12. Take an escalated call from the CE team
  13. Shoutout a teammate
  14. De-escalate carrier call that requests Sup/TC
  15. Help another team with audits or approvals
  16. Answer 10 calls a day
  17. Last call after 4:45PM
  18. Ask another Supervisor a work-related question
  19. Post a proactive message about a carrier in the CE channel
  20. "Is there anything else I can help you with?"
  21. Submit a referral (employee or client)
  22. "Stay safe out there!"
  23. Refer to the carrier by name
  24. Submit 5 UA tickets in a week