Have acarrier leavea positivereview (emailor google)Answer firstinbound callby 8:10AMPost aproactivemessage abouta carrier in theCE channelPurchase5 heldinvoicesin a day"Staysafe outthere!"Answer10 callsa dayTake anescalatedcall from theCE teamDe-escalatecarrier callthat requestsSup/TCSubmit areferral(employeeor client)Shoutouta CE repRTS ProcoachingwithcarrierMake 3client callinitiativecalls in aweekLast callafter4:45PMHavesmall talkwith thecarrierHelp anotherteam withaudits orapprovalsSparkconversationin the TRobchatShoutoutateammateMakea puttAsk anotherSupervisor awork-relatedquestion"Thankyou foryourbusiness""Is thereanythingelse I canhelp youwith?"Submit 5UA ticketsin a weekCompletea carriercall backRefer tothe carrierby nameHave acarrier leavea positivereview (emailor google)Answer firstinbound callby 8:10AMPost aproactivemessage abouta carrier in theCE channelPurchase5 heldinvoicesin a day"Staysafe outthere!"Answer10 callsa dayTake anescalatedcall from theCE teamDe-escalatecarrier callthat requestsSup/TCSubmit areferral(employeeor client)Shoutouta CE repRTS ProcoachingwithcarrierMake 3client callinitiativecalls in aweekLast callafter4:45PMHavesmall talkwith thecarrierHelp anotherteam withaudits orapprovalsSparkconversationin the TRobchatShoutoutateammateMakea puttAsk anotherSupervisor awork-relatedquestion"Thankyou foryourbusiness""Is thereanythingelse I canhelp youwith?"Submit 5UA ticketsin a weekCompletea carriercall backRefer tothe carrierby name

RTS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a carrier leave a positive review (email or google)
  2. Answer first inbound call by 8:10AM
  3. Post a proactive message about a carrier in the CE channel
  4. Purchase 5 held invoices in a day
  5. "Stay safe out there!"
  6. Answer 10 calls a day
  7. Take an escalated call from the CE team
  8. De-escalate carrier call that requests Sup/TC
  9. Submit a referral (employee or client)
  10. Shoutout a CE rep
  11. RTS Pro coaching with carrier
  12. Make 3 client call initiative calls in a week
  13. Last call after 4:45PM
  14. Have small talk with the carrier
  15. Help another team with audits or approvals
  16. Spark conversation in the TRob chat
  17. Shoutout a teammate
  18. Make a putt
  19. Ask another Supervisor a work-related question
  20. "Thank you for your business"
  21. "Is there anything else I can help you with?"
  22. Submit 5 UA tickets in a week
  23. Complete a carrier call back
  24. Refer to the carrier by name