Sparkconversationin the TRobchat"Thankyou foryourbusiness"Havesmall talkwith thecarrierMakea puttPost aproactivemessage abouta carrier in theCE channelSubmit areferral(employeeor client)ShoutoutateammateHelp anotherteam withaudits orapprovals"Staysafe outthere!"Submit 5UA ticketsin a weekAsk anotherSupervisor awork-relatedquestionHave acarrier leavea positivereview (emailor google)RTS Procoachingwithcarrier"Is thereanythingelse I canhelp youwith?"Purchase5 heldinvoicesin a dayMake 3client callinitiativecalls in aweekTake anescalatedcall from theCE teamDe-escalatecarrier callthat requestsSup/TCLast callafter4:45PMAnswer10 callsa dayRefer tothe carrierby nameAnswer firstinbound callby 8:10AMCompletea carriercall backShoutouta CE repSparkconversationin the TRobchat"Thankyou foryourbusiness"Havesmall talkwith thecarrierMakea puttPost aproactivemessage abouta carrier in theCE channelSubmit areferral(employeeor client)ShoutoutateammateHelp anotherteam withaudits orapprovals"Staysafe outthere!"Submit 5UA ticketsin a weekAsk anotherSupervisor awork-relatedquestionHave acarrier leavea positivereview (emailor google)RTS Procoachingwithcarrier"Is thereanythingelse I canhelp youwith?"Purchase5 heldinvoicesin a dayMake 3client callinitiativecalls in aweekTake anescalatedcall from theCE teamDe-escalatecarrier callthat requestsSup/TCLast callafter4:45PMAnswer10 callsa dayRefer tothe carrierby nameAnswer firstinbound callby 8:10AMCompletea carriercall backShoutouta CE rep

RTS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spark conversation in the TRob chat
  2. "Thank you for your business"
  3. Have small talk with the carrier
  4. Make a putt
  5. Post a proactive message about a carrier in the CE channel
  6. Submit a referral (employee or client)
  7. Shoutout a teammate
  8. Help another team with audits or approvals
  9. "Stay safe out there!"
  10. Submit 5 UA tickets in a week
  11. Ask another Supervisor a work-related question
  12. Have a carrier leave a positive review (email or google)
  13. RTS Pro coaching with carrier
  14. "Is there anything else I can help you with?"
  15. Purchase 5 held invoices in a day
  16. Make 3 client call initiative calls in a week
  17. Take an escalated call from the CE team
  18. De-escalate carrier call that requests Sup/TC
  19. Last call after 4:45PM
  20. Answer 10 calls a day
  21. Refer to the carrier by name
  22. Answer first inbound call by 8:10AM
  23. Complete a carrier call back
  24. Shoutout a CE rep