Completea carriercall backPurchase5 heldinvoicesin a dayDe-escalatecarrier callthat requestsSup/TCLast callafter4:45PMHavesmall talkwith thecarrierShoutoutateammateSubmit 5UA ticketsin a weekRTS ProcoachingwithcarrierHave acarrier leavea positivereview (emailor google)Sparkconversationin the TRobchatAnswer10 callsa dayAsk anotherSupervisor awork-relatedquestionRefer tothe carrierby name"Thankyou foryourbusiness"Submit areferral(employeeor client)Answer firstinbound callby 8:10AMHelp anotherteam withaudits orapprovalsShoutouta CE repMakea putt"Staysafe outthere!"Post aproactivemessage abouta carrier in theCE channelMake 3client callinitiativecalls in aweekTake anescalatedcall from theCE team"Is thereanythingelse I canhelp youwith?"Completea carriercall backPurchase5 heldinvoicesin a dayDe-escalatecarrier callthat requestsSup/TCLast callafter4:45PMHavesmall talkwith thecarrierShoutoutateammateSubmit 5UA ticketsin a weekRTS ProcoachingwithcarrierHave acarrier leavea positivereview (emailor google)Sparkconversationin the TRobchatAnswer10 callsa dayAsk anotherSupervisor awork-relatedquestionRefer tothe carrierby name"Thankyou foryourbusiness"Submit areferral(employeeor client)Answer firstinbound callby 8:10AMHelp anotherteam withaudits orapprovalsShoutouta CE repMakea putt"Staysafe outthere!"Post aproactivemessage abouta carrier in theCE channelMake 3client callinitiativecalls in aweekTake anescalatedcall from theCE team"Is thereanythingelse I canhelp youwith?"

RTS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a carrier call back
  2. Purchase 5 held invoices in a day
  3. De-escalate carrier call that requests Sup/TC
  4. Last call after 4:45PM
  5. Have small talk with the carrier
  6. Shoutout a teammate
  7. Submit 5 UA tickets in a week
  8. RTS Pro coaching with carrier
  9. Have a carrier leave a positive review (email or google)
  10. Spark conversation in the TRob chat
  11. Answer 10 calls a day
  12. Ask another Supervisor a work-related question
  13. Refer to the carrier by name
  14. "Thank you for your business"
  15. Submit a referral (employee or client)
  16. Answer first inbound call by 8:10AM
  17. Help another team with audits or approvals
  18. Shoutout a CE rep
  19. Make a putt
  20. "Stay safe out there!"
  21. Post a proactive message about a carrier in the CE channel
  22. Make 3 client call initiative calls in a week
  23. Take an escalated call from the CE team
  24. "Is there anything else I can help you with?"