Have acarrier leavea positivereview (emailor google)Havesmall talkwith thecarrierSparkconversationin the TRobchat"Thankyou foryourbusiness"Submit 5UA ticketsin a weekSubmit areferral(employeeor client)RTS Procoachingwithcarrier"Staysafe outthere!"Take anescalatedcall from theCE teamAnswer10 callsa dayAsk anotherSupervisor awork-relatedquestionShoutouta CE repPurchase5 heldinvoicesin a day"Is thereanythingelse I canhelp youwith?"Refer tothe carrierby nameCompletea carriercall backShoutoutateammateMake 3client callinitiativecalls in aweekPost aproactivemessage abouta carrier in theCE channelAnswer firstinbound callby 8:10AMMakea puttDe-escalatecarrier callthat requestsSup/TCLast callafter4:45PMHelp anotherteam withaudits orapprovalsHave acarrier leavea positivereview (emailor google)Havesmall talkwith thecarrierSparkconversationin the TRobchat"Thankyou foryourbusiness"Submit 5UA ticketsin a weekSubmit areferral(employeeor client)RTS Procoachingwithcarrier"Staysafe outthere!"Take anescalatedcall from theCE teamAnswer10 callsa dayAsk anotherSupervisor awork-relatedquestionShoutouta CE repPurchase5 heldinvoicesin a day"Is thereanythingelse I canhelp youwith?"Refer tothe carrierby nameCompletea carriercall backShoutoutateammateMake 3client callinitiativecalls in aweekPost aproactivemessage abouta carrier in theCE channelAnswer firstinbound callby 8:10AMMakea puttDe-escalatecarrier callthat requestsSup/TCLast callafter4:45PMHelp anotherteam withaudits orapprovals

RTS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a carrier leave a positive review (email or google)
  2. Have small talk with the carrier
  3. Spark conversation in the TRob chat
  4. "Thank you for your business"
  5. Submit 5 UA tickets in a week
  6. Submit a referral (employee or client)
  7. RTS Pro coaching with carrier
  8. "Stay safe out there!"
  9. Take an escalated call from the CE team
  10. Answer 10 calls a day
  11. Ask another Supervisor a work-related question
  12. Shoutout a CE rep
  13. Purchase 5 held invoices in a day
  14. "Is there anything else I can help you with?"
  15. Refer to the carrier by name
  16. Complete a carrier call back
  17. Shoutout a teammate
  18. Make 3 client call initiative calls in a week
  19. Post a proactive message about a carrier in the CE channel
  20. Answer first inbound call by 8:10AM
  21. Make a putt
  22. De-escalate carrier call that requests Sup/TC
  23. Last call after 4:45PM
  24. Help another team with audits or approvals