Submit areferral(employeeor client)Help anotherteam withaudits orapprovals"Staysafe outthere!""Thankyou foryourbusiness"Have acarrier leavea positivereview (emailor google)Take anescalatedcall from theCE teamCompletea carriercall backAnswer firstinbound callby 8:10AMPurchase5 heldinvoicesin a dayShoutouta CE repSubmit 5UA ticketsin a weekSparkconversationin the TRobchat"Is thereanythingelse I canhelp youwith?"Make 3client callinitiativecalls in aweekDe-escalatecarrier callthat requestsSup/TCLast callafter4:45PMPost aproactivemessage abouta carrier in theCE channelAnswer10 callsa dayShoutoutateammateRefer tothe carrierby nameMakea puttAsk anotherSupervisor awork-relatedquestionHavesmall talkwith thecarrierRTS ProcoachingwithcarrierSubmit areferral(employeeor client)Help anotherteam withaudits orapprovals"Staysafe outthere!""Thankyou foryourbusiness"Have acarrier leavea positivereview (emailor google)Take anescalatedcall from theCE teamCompletea carriercall backAnswer firstinbound callby 8:10AMPurchase5 heldinvoicesin a dayShoutouta CE repSubmit 5UA ticketsin a weekSparkconversationin the TRobchat"Is thereanythingelse I canhelp youwith?"Make 3client callinitiativecalls in aweekDe-escalatecarrier callthat requestsSup/TCLast callafter4:45PMPost aproactivemessage abouta carrier in theCE channelAnswer10 callsa dayShoutoutateammateRefer tothe carrierby nameMakea puttAsk anotherSupervisor awork-relatedquestionHavesmall talkwith thecarrierRTS Procoachingwithcarrier

RTS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit a referral (employee or client)
  2. Help another team with audits or approvals
  3. "Stay safe out there!"
  4. "Thank you for your business"
  5. Have a carrier leave a positive review (email or google)
  6. Take an escalated call from the CE team
  7. Complete a carrier call back
  8. Answer first inbound call by 8:10AM
  9. Purchase 5 held invoices in a day
  10. Shoutout a CE rep
  11. Submit 5 UA tickets in a week
  12. Spark conversation in the TRob chat
  13. "Is there anything else I can help you with?"
  14. Make 3 client call initiative calls in a week
  15. De-escalate carrier call that requests Sup/TC
  16. Last call after 4:45PM
  17. Post a proactive message about a carrier in the CE channel
  18. Answer 10 calls a day
  19. Shoutout a teammate
  20. Refer to the carrier by name
  21. Make a putt
  22. Ask another Supervisor a work-related question
  23. Have small talk with the carrier
  24. RTS Pro coaching with carrier