Have acarrier leavea positivereview (emailor google)"Staysafe outthere!"Help anotherteam withaudits orapprovalsMake 3client callinitiativecalls in aweekAsk anotherSupervisor awork-relatedquestionPost aproactivemessage abouta carrier in theCE channelMakea puttAnswer10 callsa daySubmit 5UA ticketsin a weekRefer tothe carrierby nameHavesmall talkwith thecarrierShoutouta CE repCompletea carriercall backSubmit areferral(employeeor client)Take anescalatedcall from theCE teamPurchase5 heldinvoicesin a dayShoutoutateammateLast callafter4:45PMSparkconversationin the TRobchatAnswer firstinbound callby 8:10AM"Is thereanythingelse I canhelp youwith?"RTS Procoachingwithcarrier"Thankyou foryourbusiness"De-escalatecarrier callthat requestsSup/TCHave acarrier leavea positivereview (emailor google)"Staysafe outthere!"Help anotherteam withaudits orapprovalsMake 3client callinitiativecalls in aweekAsk anotherSupervisor awork-relatedquestionPost aproactivemessage abouta carrier in theCE channelMakea puttAnswer10 callsa daySubmit 5UA ticketsin a weekRefer tothe carrierby nameHavesmall talkwith thecarrierShoutouta CE repCompletea carriercall backSubmit areferral(employeeor client)Take anescalatedcall from theCE teamPurchase5 heldinvoicesin a dayShoutoutateammateLast callafter4:45PMSparkconversationin the TRobchatAnswer firstinbound callby 8:10AM"Is thereanythingelse I canhelp youwith?"RTS Procoachingwithcarrier"Thankyou foryourbusiness"De-escalatecarrier callthat requestsSup/TC

RTS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a carrier leave a positive review (email or google)
  2. "Stay safe out there!"
  3. Help another team with audits or approvals
  4. Make 3 client call initiative calls in a week
  5. Ask another Supervisor a work-related question
  6. Post a proactive message about a carrier in the CE channel
  7. Make a putt
  8. Answer 10 calls a day
  9. Submit 5 UA tickets in a week
  10. Refer to the carrier by name
  11. Have small talk with the carrier
  12. Shoutout a CE rep
  13. Complete a carrier call back
  14. Submit a referral (employee or client)
  15. Take an escalated call from the CE team
  16. Purchase 5 held invoices in a day
  17. Shoutout a teammate
  18. Last call after 4:45PM
  19. Spark conversation in the TRob chat
  20. Answer first inbound call by 8:10AM
  21. "Is there anything else I can help you with?"
  22. RTS Pro coaching with carrier
  23. "Thank you for your business"
  24. De-escalate carrier call that requests Sup/TC