Refer tothe carrierby name"Thankyou foryourbusiness"Submit areferral(employeeor client)Completea carriercall backShoutoutateammatePurchase5 heldinvoicesin a dayLast callafter4:45PMMake 3client callinitiativecalls in aweek"Staysafe outthere!"Ask anotherSupervisor awork-relatedquestionAnswer10 callsa daySubmit 5UA ticketsin a weekTake anescalatedcall from theCE teamDe-escalatecarrier callthat requestsSup/TCRTS ProcoachingwithcarrierHavesmall talkwith thecarrierHelp anotherteam withaudits orapprovalsShoutouta CE repMakea puttHave acarrier leavea positivereview (emailor google)Sparkconversationin the TRobchatPost aproactivemessage abouta carrier in theCE channelAnswer firstinbound callby 8:10AM"Is thereanythingelse I canhelp youwith?"Refer tothe carrierby name"Thankyou foryourbusiness"Submit areferral(employeeor client)Completea carriercall backShoutoutateammatePurchase5 heldinvoicesin a dayLast callafter4:45PMMake 3client callinitiativecalls in aweek"Staysafe outthere!"Ask anotherSupervisor awork-relatedquestionAnswer10 callsa daySubmit 5UA ticketsin a weekTake anescalatedcall from theCE teamDe-escalatecarrier callthat requestsSup/TCRTS ProcoachingwithcarrierHavesmall talkwith thecarrierHelp anotherteam withaudits orapprovalsShoutouta CE repMakea puttHave acarrier leavea positivereview (emailor google)Sparkconversationin the TRobchatPost aproactivemessage abouta carrier in theCE channelAnswer firstinbound callby 8:10AM"Is thereanythingelse I canhelp youwith?"

RTS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refer to the carrier by name
  2. "Thank you for your business"
  3. Submit a referral (employee or client)
  4. Complete a carrier call back
  5. Shoutout a teammate
  6. Purchase 5 held invoices in a day
  7. Last call after 4:45PM
  8. Make 3 client call initiative calls in a week
  9. "Stay safe out there!"
  10. Ask another Supervisor a work-related question
  11. Answer 10 calls a day
  12. Submit 5 UA tickets in a week
  13. Take an escalated call from the CE team
  14. De-escalate carrier call that requests Sup/TC
  15. RTS Pro coaching with carrier
  16. Have small talk with the carrier
  17. Help another team with audits or approvals
  18. Shoutout a CE rep
  19. Make a putt
  20. Have a carrier leave a positive review (email or google)
  21. Spark conversation in the TRob chat
  22. Post a proactive message about a carrier in the CE channel
  23. Answer first inbound call by 8:10AM
  24. "Is there anything else I can help you with?"