(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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International Call
Inform 2 or more calls of critical servies
Customer calls for a general enquire early hours of the morning e.g. 2am
Customer says they will call back
Complete a call without putting on hold
Customer has a british accent
Dispute unauthorised transactions
Lost /stolen card call
Husband or wife calling for the others account
Customer mentions wait times
Call connects to hold music
Customer says "Just one more thing"
Asked to cancel pending transaction
customer won't stop talking
Customer says "I need it done now"
Customer hangs up
Customer says their on their way to work/at work
Referred to branch
de-esclate a call
Loud background noise/people
Customer or someone in background says a swear word
Asked to check balance
No response call
Transfer 1 or more calls/ have calls transferred to you
