DisputeunauthorisedtransactionsCustomerhas abritishaccentComplete acall withoutputting onholdLoudbackgroundnoise/peopleCallconnectsto holdmusicCustomersays their ontheir way towork/at workNoresponsecallCustomersays "Ineed itdone now"Customer orsomeone inbackgroundsays a swearwordReferredtobranchInternationalCallAsked tocheckbalanceHusband orwife callingfor theothersaccountCustomersays "Justone morething"Customersays theywill callbackInform 2 ormore callsof criticalserviescustomerwon't stoptalkingCustomermentionswait timesde-esclatea callCustomerhangs upLost/stolencard callAsked tocancelpendingtransactionTransfer 1 ormore calls/have callstransferredto youCustomer callsfor a generalenquire earlyhours of themorning e.g.2amDisputeunauthorisedtransactionsCustomerhas abritishaccentComplete acall withoutputting onholdLoudbackgroundnoise/peopleCallconnectsto holdmusicCustomersays their ontheir way towork/at workNoresponsecallCustomersays "Ineed itdone now"Customer orsomeone inbackgroundsays a swearwordReferredtobranchInternationalCallAsked tocheckbalanceHusband orwife callingfor theothersaccountCustomersays "Justone morething"Customersays theywill callbackInform 2 ormore callsof criticalserviescustomerwon't stoptalkingCustomermentionswait timesde-esclatea callCustomerhangs upLost/stolencard callAsked tocancelpendingtransactionTransfer 1 ormore calls/have callstransferredto youCustomer callsfor a generalenquire earlyhours of themorning e.g.2am

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Dispute unauthorised transactions
  2. Customer has a british accent
  3. Complete a call without putting on hold
  4. Loud background noise/people
  5. Call connects to hold music
  6. Customer says their on their way to work/at work
  7. No response call
  8. Customer says "I need it done now"
  9. Customer or someone in background says a swear word
  10. Referred to branch
  11. International Call
  12. Asked to check balance
  13. Husband or wife calling for the others account
  14. Customer says "Just one more thing"
  15. Customer says they will call back
  16. Inform 2 or more calls of critical servies
  17. customer won't stop talking
  18. Customer mentions wait times
  19. de-esclate a call
  20. Customer hangs up
  21. Lost /stolen card call
  22. Asked to cancel pending transaction
  23. Transfer 1 or more calls/ have calls transferred to you
  24. Customer calls for a general enquire early hours of the morning e.g. 2am