Customer orsomeone inbackgroundsays a swearwordCustomermentionswait timesTransfer 1 ormore calls/have callstransferredto youCustomer callsfor a generalenquire earlyhours of themorning e.g.2amAsked tocancelpendingtransactionDisputeunauthorisedtransactionsNoresponsecallLoudbackgroundnoise/peopleCustomersays theywill callbackInternationalCallLost/stolencard callReferredtobranchCustomerhas abritishaccentCallconnectsto holdmusicHusband orwife callingfor theothersaccountde-esclatea callAsked tocheckbalanceCustomersays "Ineed itdone now"Inform 2 ormore callsof criticalserviesCustomerhangs upComplete acall withoutputting onholdCustomersays their ontheir way towork/at workcustomerwon't stoptalkingCustomersays "Justone morething"Customer orsomeone inbackgroundsays a swearwordCustomermentionswait timesTransfer 1 ormore calls/have callstransferredto youCustomer callsfor a generalenquire earlyhours of themorning e.g.2amAsked tocancelpendingtransactionDisputeunauthorisedtransactionsNoresponsecallLoudbackgroundnoise/peopleCustomersays theywill callbackInternationalCallLost/stolencard callReferredtobranchCustomerhas abritishaccentCallconnectsto holdmusicHusband orwife callingfor theothersaccountde-esclatea callAsked tocheckbalanceCustomersays "Ineed itdone now"Inform 2 ormore callsof criticalserviesCustomerhangs upComplete acall withoutputting onholdCustomersays their ontheir way towork/at workcustomerwon't stoptalkingCustomersays "Justone morething"

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer or someone in background says a swear word
  2. Customer mentions wait times
  3. Transfer 1 or more calls/ have calls transferred to you
  4. Customer calls for a general enquire early hours of the morning e.g. 2am
  5. Asked to cancel pending transaction
  6. Dispute unauthorised transactions
  7. No response call
  8. Loud background noise/people
  9. Customer says they will call back
  10. International Call
  11. Lost /stolen card call
  12. Referred to branch
  13. Customer has a british accent
  14. Call connects to hold music
  15. Husband or wife calling for the others account
  16. de-esclate a call
  17. Asked to check balance
  18. Customer says "I need it done now"
  19. Inform 2 or more calls of critical servies
  20. Customer hangs up
  21. Complete a call without putting on hold
  22. Customer says their on their way to work/at work
  23. customer won't stop talking
  24. Customer says "Just one more thing"