(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Husband or wife calling for the others account
de-esclate a call
Asked to check balance
Customer hangs up
Customer or someone in background says a swear word
No response call
Asked to cancel pending transaction
Customer says "Just one more thing"
Inform 2 or more calls of critical servies
Complete a call without putting on hold
Customer mentions wait times
Loud background noise/people
Customer says "I need it done now"
customer won't stop talking
Customer has a british accent
International Call
Customer says their on their way to work/at work
Customer says they will call back
Lost /stolen card call
Transfer 1 or more calls/ have calls transferred to you
Call connects to hold music
Dispute unauthorised transactions
Referred to branch
Customer calls for a general enquire early hours of the morning e.g. 2am
