(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Customer hangs up
de-esclate a call
Lost /stolen card call
Inform 2 or more calls of critical servies
Asked to check balance
Customer says their on their way to work/at work
customer won't stop talking
International Call
Customer mentions wait times
Call connects to hold music
Customer calls for a general enquire early hours of the morning e.g. 2am
Transfer 1 or more calls/ have calls transferred to you
Complete a call without putting on hold
Customer has a british accent
Customer says "Just one more thing"
No response call
Asked to cancel pending transaction
Customer or someone in background says a swear word
