(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Lost /stolen card call
Call connects to hold music
Asked to cancel pending transaction
International Call
Transfer 1 or more calls/ have calls transferred to you
Customer or someone in background says a swear word
de-esclate a call
Customer hangs up
Referred to branch
Customer says they will call back
Customer says their on their way to work/at work
No response call
Customer calls for a general enquire early hours of the morning e.g. 2am
