(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer says "I need it done now"
Asked to check balance
Customer says "Just one more thing"
Asked to cancel pending transaction
de-esclate a call
Customer hangs up
Call connects to hold music
International Call
Husband or wife calling for the others account
Loud background noise/people
Customer has a british accent
Dispute unauthorised transactions
Transfer 1 or more calls/ have calls transferred to you
Complete a call without putting on hold
Customer says they will call back
Inform 2 or more calls of critical servies
Referred to branch
Customer calls for a general enquire early hours of the morning e.g. 2am
customer won't stop talking
Lost /stolen card call
Customer mentions wait times
Customer or someone in background says a swear word
