(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer says their on their way to work/at work
Husband or wife calling for the others account
Referred to branch
Lost /stolen card call
Customer has a british accent
Loud background noise/people
customer won't stop talking
No response call
Customer calls for a general enquire early hours of the morning e.g. 2am
Customer says "Just one more thing"
International Call
Complete a call without putting on hold
Customer says they will call back
Asked to cancel pending transaction
Customer or someone in background says a swear word
Asked to check balance
Customer says "I need it done now"
de-esclate a call
Transfer 1 or more calls/ have calls transferred to you
