(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Dispute unauthorised transactions
Customer has a british accent
Complete a call without putting on hold
Loud background noise/people
Call connects to hold music
Customer says their on their way to work/at work
No response call
Customer says "I need it done now"
Customer or someone in background says a swear word
Referred to branch
International Call
Asked to check balance
Husband or wife calling for the others account
Customer says "Just one more thing"
Customer says they will call back
Inform 2 or more calls of critical servies
customer won't stop talking
Customer mentions wait times
de-esclate a call
Customer hangs up
Lost /stolen card call
Asked to cancel pending transaction
Transfer 1 or more calls/ have calls transferred to you
Customer calls for a general enquire early hours of the morning e.g. 2am
