(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Customer says "Just one more thing"
Referred to branch
Customer hangs up
Transfer 1 or more calls/ have calls transferred to you
Loud background noise/people
Lost /stolen card call
Customer has a british accent
Inform 2 or more calls of critical servies
de-esclate a call
Customer says they will call back
Asked to cancel pending transaction
Customer says their on their way to work/at work
customer won't stop talking
Call connects to hold music
Husband or wife calling for the others account
Customer mentions wait times
Customer calls for a general enquire early hours of the morning e.g. 2am
Dispute unauthorised transactions
Complete a call without putting on hold
Asked to check balance
International Call
Customer says "I need it done now"
No response call
Customer or someone in background says a swear word
