(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer hangs up
Loud background noise/people
No response call
Customer says they will call back
Transfer 1 or more calls/ have calls transferred to you
Asked to check balance
Call connects to hold music
Asked to cancel pending transaction
Lost /stolen card call
de-esclate a call
Customer mentions wait times
Customer says their on their way to work/at work
International Call
Inform 2 or more calls of critical servies
Husband or wife calling for the others account
Complete a call without putting on hold
Customer has a british accent
Dispute unauthorised transactions
Customer or someone in background says a swear word
customer won't stop talking
Customer calls for a general enquire early hours of the morning e.g. 2am
