Lost/stolencard callCallconnectsto holdmusicAsked tocancelpendingtransactionInternationalCallTransfer 1 ormore calls/have callstransferredto youCustomer orsomeone inbackgroundsays a swearwordde-esclatea callCustomerhangs upReferredtobranchCustomersays theywill callbackCustomersays their ontheir way towork/at workNoresponsecallCustomer callsfor a generalenquire earlyhours of themorning e.g.2amComplete acall withoutputting onholdInform 2 ormore callsof criticalserviesCustomermentionswait timesCustomersays "Ineed itdone now"Customerhas abritishaccentCustomersays "Justone morething"Disputeunauthorisedtransactionscustomerwon't stoptalkingAsked tocheckbalanceHusband orwife callingfor theothersaccountLoudbackgroundnoise/peopleLost/stolencard callCallconnectsto holdmusicAsked tocancelpendingtransactionInternationalCallTransfer 1 ormore calls/have callstransferredto youCustomer orsomeone inbackgroundsays a swearwordde-esclatea callCustomerhangs upReferredtobranchCustomersays theywill callbackCustomersays their ontheir way towork/at workNoresponsecallCustomer callsfor a generalenquire earlyhours of themorning e.g.2amComplete acall withoutputting onholdInform 2 ormore callsof criticalserviesCustomermentionswait timesCustomersays "Ineed itdone now"Customerhas abritishaccentCustomersays "Justone morething"Disputeunauthorisedtransactionscustomerwon't stoptalkingAsked tocheckbalanceHusband orwife callingfor theothersaccountLoudbackgroundnoise/people

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lost /stolen card call
  2. Call connects to hold music
  3. Asked to cancel pending transaction
  4. International Call
  5. Transfer 1 or more calls/ have calls transferred to you
  6. Customer or someone in background says a swear word
  7. de-esclate a call
  8. Customer hangs up
  9. Referred to branch
  10. Customer says they will call back
  11. Customer says their on their way to work/at work
  12. No response call
  13. Customer calls for a general enquire early hours of the morning e.g. 2am
  14. Complete a call without putting on hold
  15. Inform 2 or more calls of critical servies
  16. Customer mentions wait times
  17. Customer says "I need it done now"
  18. Customer has a british accent
  19. Customer says "Just one more thing"
  20. Dispute unauthorised transactions
  21. customer won't stop talking
  22. Asked to check balance
  23. Husband or wife calling for the others account
  24. Loud background noise/people