(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Call connects to hold music
Customer says they will call back
Customer mentions wait times
Dispute unauthorised transactions
Customer says "Just one more thing"
Complete a call without putting on hold
Asked to cancel pending transaction
Lost /stolen card call
Husband or wife calling for the others account
customer won't stop talking
Customer or someone in background says a swear word
Loud background noise/people
Customer calls for a general enquire early hours of the morning e.g. 2am
Customer has a british accent
Referred to branch
Customer hangs up
International Call
Asked to check balance
Transfer 1 or more calls/ have calls transferred to you
