Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Asked to cancel pending transaction
2. Loud background noise/people
3. Customer or someone in background says a swear word
4. Call connects to hold music
5. Customer says their on their way to work/at work
6. International Call
7. Lost /stolen card call
8. Inform 2 or more calls of critical servies
9. Customer calls for a general enquire early hours of the morning e.g. 2am
10. No response call
11. Transfer 1 or more calls/ have calls transferred to you
12. Complete a call without putting on hold
13. Customer says "Just one more thing"
14. Referred to branch
15. Asked to check balance
16. Husband or wife calling for the others account
17. customer won't stop talking
18. Customer says "I need it done now"
19. de-esclate a call
20. Customer mentions wait times
21. Customer says they will call back
22. Dispute unauthorised transactions
23. Customer has a british accent
24. Customer hangs up