(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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International Call
Referred to branch
Complete a call without putting on hold
No response call
Lost /stolen card call
customer won't stop talking
Asked to check balance
Call connects to hold music
Customer hangs up
Customer says "Just one more thing"
Loud background noise/people
Customer mentions wait times
Husband or wife calling for the others account
Asked to cancel pending transaction
Dispute unauthorised transactions
Inform 2 or more calls of critical servies
Customer or someone in background says a swear word
de-esclate a call
Transfer 1 or more calls/ have calls transferred to you
Customer says they will call back
Customer says their on their way to work/at work
Customer says "I need it done now"
Customer calls for a general enquire early hours of the morning e.g. 2am
