(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Call connects to hold music
Complete a call without putting on hold
Asked to check balance
Loud background noise/people
Referred to branch
Husband or wife calling for the others account
Customer mentions wait times
Inform 2 or more calls of critical servies
Customer says "I need it done now"
No response call
Asked to cancel pending transaction
Dispute unauthorised transactions
Customer or someone in background says a swear word
Transfer 1 or more calls/ have calls transferred to you
Customer hangs up
Customer calls for a general enquire early hours of the morning e.g. 2am
