(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked to check balance
Asked to cancel pending transaction
de-esclate a call
Inform 2 or more calls of critical servies
Loud background noise/people
Customer or someone in background says a swear word
customer won't stop talking
Referred to branch
Customer hangs up
Customer says "I need it done now"
Call connects to hold music
No response call
Customer calls for a general enquire early hours of the morning e.g. 2am
Transfer 1 or more calls/ have calls transferred to you
