(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Transfer 1 or more calls/ have calls transferred to you
Inform 2 or more calls of critical servies
International Call
de-esclate a call
Customer mentions wait times
Asked to cancel pending transaction
Dispute unauthorised transactions
Referred to branch
Customer hangs up
customer won't stop talking
Loud background noise/people
Customer says "Just one more thing"
No response call
Customer says they will call back
Customer says their on their way to work/at work
Lost /stolen card call
Husband or wife calling for the others account
Call connects to hold music
Customer calls for a general enquire early hours of the morning e.g. 2am
Complete a call without putting on hold
Customer says "I need it done now"
Asked to check balance
Customer or someone in background says a swear word
