(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Inform 2 or more calls of critical servies
Customer has a british accent
Lost /stolen card call
Customer says "I need it done now"
International Call
customer won't stop talking
Dispute unauthorised transactions
Call connects to hold music
Customer or someone in background says a swear word
Transfer 1 or more calls/ have calls transferred to you
de-esclate a call
Complete a call without putting on hold
Husband or wife calling for the others account
Customer says "Just one more thing"
Loud background noise/people
Customer mentions wait times
Customer calls for a general enquire early hours of the morning e.g. 2am
