This bingo card has a free space and 24 words: International Call, Complete a call without putting on hold, Customer says they will call back, Inform 2 or more calls of critical servies, Customer hangs up, Asked to check balance, No response call, de-esclate a call, Customer says their on their way to work/at work, Customer or someone in background says a swear word, Transfer 1 or more calls/ have calls transferred to you, Customer has a british accent, Loud background noise/people, Call connects to hold music, Referred to branch, Lost /stolen card call, Asked to cancel pending transaction, Customer calls for a general enquire early hours of the morning e.g. 2am, Customer says "I need it done now", Customer says "Just one more thing", Dispute unauthorised transactions, Customer mentions wait times, Husband or wife calling for the others account and customer won't stop talking.
Team Cicely's New Hire | All Seasons Heating & Cooling Call Center | QUEUE DAY Bingo | Customer Service Bingo | PCC Bingo
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