Used theCustomer’sname morethan onceI wouldscore 100%on my QA forthisinteractionUsedactivelisteningskillsAnsweredthe call witha welcomingtone ScheduledanEstimateI showedinterest in thecustomerspaintingprojectMade aconnectionwith thecustomerHad apositive tonethought outmy callSchedule anestimate forInteriorPaintingI soundedhappy andengaged onthisinteractionI wouldscore 100%on my QA forthisinteractionMade aconnectionwith thecustomerMomentMadeCallMade thecustomerexperiencesmooth andeasyI showedinterest in thecustomerspaintingprojectAsked thecustomer whattimes work bestfor them forschedulingMade acustomerlaugh/smileFollowedtheScriptingI wouldscore 100%on my QA forthisinteractionLet thecustomer knowthey havecalled the rightplace!ScheduleanEstimateUse thecustomersname morethan 3 timesSchedule anestimate forExteriorPaintingFollowedthescriptingUsed theCustomer’sname morethan onceI wouldscore 100%on my QA forthisinteractionUsedactivelisteningskillsAnsweredthe call witha welcomingtone ScheduledanEstimateI showedinterest in thecustomerspaintingprojectMade aconnectionwith thecustomerHad apositive tonethought outmy callSchedule anestimate forInteriorPaintingI soundedhappy andengaged onthisinteractionI wouldscore 100%on my QA forthisinteractionMade aconnectionwith thecustomerMomentMadeCallMade thecustomerexperiencesmooth andeasyI showedinterest in thecustomerspaintingprojectAsked thecustomer whattimes work bestfor them forschedulingMade acustomerlaugh/smileFollowedtheScriptingI wouldscore 100%on my QA forthisinteractionLet thecustomer knowthey havecalled the rightplace!ScheduleanEstimateUse thecustomersname morethan 3 timesSchedule anestimate forExteriorPaintingFollowedthescripting

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the Customer’s name more than once
  2. I would score 100% on my QA for this interaction
  3. Used active listening skills
  4. Answered the call with a welcoming tone
  5. Scheduled an Estimate
  6. I showed interest in the customers painting project
  7. Made a connection with the customer
  8. Had a positive tone thought out my call
  9. Schedule an estimate for Interior Painting
  10. I sounded happy and engaged on this interaction
  11. I would score 100% on my QA for this interaction
  12. Made a connection with the customer
  13. Moment Made Call
  14. Made the customer experience smooth and easy
  15. I showed interest in the customers painting project
  16. Asked the customer what times work best for them for scheduling
  17. Made a customer laugh/smile
  18. Followed the Scripting
  19. I would score 100% on my QA for this interaction
  20. Let the customer know they have called the right place!
  21. Schedule an Estimate
  22. Use the customers name more than 3 times
  23. Schedule an estimate for Exterior Painting
  24. Followed the scripting