I wouldscore 100%on my QA forthisinteractionAnsweredthe call witha welcomingtoneScheduleanEstimateMade aconnectionwith thecustomerI wouldscore 100%on my QA forthisinteractionLet thecustomer knowthey havecalled the rightplace!Schedule anestimate forExteriorPaintingUsedactivelisteningskillsMomentMadeCallI showedinterest in thecustomerspaintingprojectHad apositive tonethought outmy callMade acustomerlaugh/smileFollowedtheScriptingSchedule anestimate forInteriorPaintingUsed theCustomer’sname morethan onceI showedinterest in thecustomerspaintingprojectI wouldscore 100%on my QA forthisinteractionMade thecustomerexperiencesmooth andeasyI soundedhappy andengaged onthisinteractionFollowedthescriptingMade aconnectionwith thecustomerUse thecustomersname morethan 3 timesAsked thecustomer whattimes work bestfor them forscheduling ScheduledanEstimateI wouldscore 100%on my QA forthisinteractionAnsweredthe call witha welcomingtoneScheduleanEstimateMade aconnectionwith thecustomerI wouldscore 100%on my QA forthisinteractionLet thecustomer knowthey havecalled the rightplace!Schedule anestimate forExteriorPaintingUsedactivelisteningskillsMomentMadeCallI showedinterest in thecustomerspaintingprojectHad apositive tonethought outmy callMade acustomerlaugh/smileFollowedtheScriptingSchedule anestimate forInteriorPaintingUsed theCustomer’sname morethan onceI showedinterest in thecustomerspaintingprojectI wouldscore 100%on my QA forthisinteractionMade thecustomerexperiencesmooth andeasyI soundedhappy andengaged onthisinteractionFollowedthescriptingMade aconnectionwith thecustomerUse thecustomersname morethan 3 timesAsked thecustomer whattimes work bestfor them forscheduling ScheduledanEstimate

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. I would score 100% on my QA for this interaction
  2. Answered the call with a welcoming tone
  3. Schedule an Estimate
  4. Made a connection with the customer
  5. I would score 100% on my QA for this interaction
  6. Let the customer know they have called the right place!
  7. Schedule an estimate for Exterior Painting
  8. Used active listening skills
  9. Moment Made Call
  10. I showed interest in the customers painting project
  11. Had a positive tone thought out my call
  12. Made a customer laugh/smile
  13. Followed the Scripting
  14. Schedule an estimate for Interior Painting
  15. Used the Customer’s name more than once
  16. I showed interest in the customers painting project
  17. I would score 100% on my QA for this interaction
  18. Made the customer experience smooth and easy
  19. I sounded happy and engaged on this interaction
  20. Followed the scripting
  21. Made a connection with the customer
  22. Use the customers name more than 3 times
  23. Asked the customer what times work best for them for scheduling
  24. Scheduled an Estimate