(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Moment Made Call
I would score 100% on my QA for this interaction
Made a connection with the customer
Use the customers name more than 3 times
Schedule an estimate for Exterior Painting
I would score 100% on my QA for this interaction
Scheduled an Estimate
Used the Customer’s name more than once
Used active listening skills
Followed the Scripting
Schedule an estimate for Interior Painting
Let the customer know they have called the right place!
I sounded happy and engaged on this interaction
Made a connection with the customer
I showed interest in the customers painting project
Made a customer laugh/smile
Asked the customer what times work best for them for scheduling
Made the customer experience smooth and easy
I would score 100% on my QA for this interaction
Answered the call with a welcoming tone
I showed interest in the customers painting project
