Made aconnectionwith thecustomerUsedactivelisteningskillsFollowedthescriptingMade thecustomerexperiencesmooth andeasyFollowedtheScriptingAsked thecustomer whattimes work bestfor them forschedulingI showedinterest in thecustomerspaintingprojectUse thecustomersname morethan 3 timesI showedinterest in thecustomerspaintingprojectMomentMadeCallUsed theCustomer’sname morethan onceLet thecustomer knowthey havecalled the rightplace!Schedule anestimate forInteriorPaintingAnsweredthe call witha welcomingtoneMade aconnectionwith thecustomerHad apositive tonethought outmy callI wouldscore 100%on my QA forthisinteractionI soundedhappy andengaged onthisinteractionScheduleanEstimateSchedule anestimate forExteriorPaintingI wouldscore 100%on my QA forthisinteractionI wouldscore 100%on my QA forthisinteraction ScheduledanEstimateMade acustomerlaugh/smileMade aconnectionwith thecustomerUsedactivelisteningskillsFollowedthescriptingMade thecustomerexperiencesmooth andeasyFollowedtheScriptingAsked thecustomer whattimes work bestfor them forschedulingI showedinterest in thecustomerspaintingprojectUse thecustomersname morethan 3 timesI showedinterest in thecustomerspaintingprojectMomentMadeCallUsed theCustomer’sname morethan onceLet thecustomer knowthey havecalled the rightplace!Schedule anestimate forInteriorPaintingAnsweredthe call witha welcomingtoneMade aconnectionwith thecustomerHad apositive tonethought outmy callI wouldscore 100%on my QA forthisinteractionI soundedhappy andengaged onthisinteractionScheduleanEstimateSchedule anestimate forExteriorPaintingI wouldscore 100%on my QA forthisinteractionI wouldscore 100%on my QA forthisinteraction ScheduledanEstimateMade acustomerlaugh/smile

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a connection with the customer
  2. Used active listening skills
  3. Followed the scripting
  4. Made the customer experience smooth and easy
  5. Followed the Scripting
  6. Asked the customer what times work best for them for scheduling
  7. I showed interest in the customers painting project
  8. Use the customers name more than 3 times
  9. I showed interest in the customers painting project
  10. Moment Made Call
  11. Used the Customer’s name more than once
  12. Let the customer know they have called the right place!
  13. Schedule an estimate for Interior Painting
  14. Answered the call with a welcoming tone
  15. Made a connection with the customer
  16. Had a positive tone thought out my call
  17. I would score 100% on my QA for this interaction
  18. I sounded happy and engaged on this interaction
  19. Schedule an Estimate
  20. Schedule an estimate for Exterior Painting
  21. I would score 100% on my QA for this interaction
  22. I would score 100% on my QA for this interaction
  23. Scheduled an Estimate
  24. Made a customer laugh/smile