Used theCustomer’sname morethan onceI showedinterest in thecustomerspaintingprojectFollowedthescriptingScheduleanEstimateAsked thecustomer whattimes work bestfor them forschedulingI showedinterest in thecustomerspaintingprojectFollowedtheScriptingHad apositive tonethought outmy callMade aconnectionwith thecustomerMomentMadeCallI soundedhappy andengaged onthisinteractionMade acustomerlaugh/smileLet thecustomer knowthey havecalled the rightplace!I wouldscore 100%on my QA forthisinteraction ScheduledanEstimateMade aconnectionwith thecustomerI wouldscore 100%on my QA forthisinteractionMade thecustomerexperiencesmooth andeasyI wouldscore 100%on my QA forthisinteractionAnsweredthe call witha welcomingtoneUse thecustomersname morethan 3 timesSchedule anestimate forInteriorPaintingUsedactivelisteningskillsSchedule anestimate forExteriorPaintingUsed theCustomer’sname morethan onceI showedinterest in thecustomerspaintingprojectFollowedthescriptingScheduleanEstimateAsked thecustomer whattimes work bestfor them forschedulingI showedinterest in thecustomerspaintingprojectFollowedtheScriptingHad apositive tonethought outmy callMade aconnectionwith thecustomerMomentMadeCallI soundedhappy andengaged onthisinteractionMade acustomerlaugh/smileLet thecustomer knowthey havecalled the rightplace!I wouldscore 100%on my QA forthisinteraction ScheduledanEstimateMade aconnectionwith thecustomerI wouldscore 100%on my QA forthisinteractionMade thecustomerexperiencesmooth andeasyI wouldscore 100%on my QA forthisinteractionAnsweredthe call witha welcomingtoneUse thecustomersname morethan 3 timesSchedule anestimate forInteriorPaintingUsedactivelisteningskillsSchedule anestimate forExteriorPainting

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the Customer’s name more than once
  2. I showed interest in the customers painting project
  3. Followed the scripting
  4. Schedule an Estimate
  5. Asked the customer what times work best for them for scheduling
  6. I showed interest in the customers painting project
  7. Followed the Scripting
  8. Had a positive tone thought out my call
  9. Made a connection with the customer
  10. Moment Made Call
  11. I sounded happy and engaged on this interaction
  12. Made a customer laugh/smile
  13. Let the customer know they have called the right place!
  14. I would score 100% on my QA for this interaction
  15. Scheduled an Estimate
  16. Made a connection with the customer
  17. I would score 100% on my QA for this interaction
  18. Made the customer experience smooth and easy
  19. I would score 100% on my QA for this interaction
  20. Answered the call with a welcoming tone
  21. Use the customers name more than 3 times
  22. Schedule an estimate for Interior Painting
  23. Used active listening skills
  24. Schedule an estimate for Exterior Painting