I soundedhappy andengaged onthisinteractionSchedule anestimate forExteriorPaintingAsked thecustomer whattimes work bestfor them forschedulingMade thecustomerexperiencesmooth andeasyI wouldscore 100%on my QA forthisinteractionScheduleanEstimateMade aconnectionwith thecustomerFollowedthescriptingI showedinterest in thecustomerspaintingprojectMade acustomerlaugh/smileI wouldscore 100%on my QA forthisinteractionLet thecustomer knowthey havecalled the rightplace!I wouldscore 100%on my QA forthisinteractionI showedinterest in thecustomerspaintingprojectAnsweredthe call witha welcomingtoneUsedactivelisteningskillsMomentMadeCallUsed theCustomer’sname morethan onceHad apositive tonethought outmy callUse thecustomersname morethan 3 times ScheduledanEstimateFollowedtheScriptingMade aconnectionwith thecustomerSchedule anestimate forInteriorPaintingI soundedhappy andengaged onthisinteractionSchedule anestimate forExteriorPaintingAsked thecustomer whattimes work bestfor them forschedulingMade thecustomerexperiencesmooth andeasyI wouldscore 100%on my QA forthisinteractionScheduleanEstimateMade aconnectionwith thecustomerFollowedthescriptingI showedinterest in thecustomerspaintingprojectMade acustomerlaugh/smileI wouldscore 100%on my QA forthisinteractionLet thecustomer knowthey havecalled the rightplace!I wouldscore 100%on my QA forthisinteractionI showedinterest in thecustomerspaintingprojectAnsweredthe call witha welcomingtoneUsedactivelisteningskillsMomentMadeCallUsed theCustomer’sname morethan onceHad apositive tonethought outmy callUse thecustomersname morethan 3 times ScheduledanEstimateFollowedtheScriptingMade aconnectionwith thecustomerSchedule anestimate forInteriorPainting

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I sounded happy and engaged on this interaction
  2. Schedule an estimate for Exterior Painting
  3. Asked the customer what times work best for them for scheduling
  4. Made the customer experience smooth and easy
  5. I would score 100% on my QA for this interaction
  6. Schedule an Estimate
  7. Made a connection with the customer
  8. Followed the scripting
  9. I showed interest in the customers painting project
  10. Made a customer laugh/smile
  11. I would score 100% on my QA for this interaction
  12. Let the customer know they have called the right place!
  13. I would score 100% on my QA for this interaction
  14. I showed interest in the customers painting project
  15. Answered the call with a welcoming tone
  16. Used active listening skills
  17. Moment Made Call
  18. Used the Customer’s name more than once
  19. Had a positive tone thought out my call
  20. Use the customers name more than 3 times
  21. Scheduled an Estimate
  22. Followed the Scripting
  23. Made a connection with the customer
  24. Schedule an estimate for Interior Painting