I wouldscore 100%on my QA forthisinteractionLet thecustomer knowthey havecalled the rightplace!Schedule anestimate forExteriorPaintingAsked thecustomer whattimes work bestfor them forschedulingMade acustomerlaugh/smileFollowedtheScriptingMade aconnectionwith thecustomerMomentMadeCallSchedule anestimate forInteriorPaintingMade thecustomerexperiencesmooth andeasyI soundedhappy andengaged onthisinteractionScheduleanEstimateFollowedthescriptingUsedactivelisteningskillsHad apositive tonethought outmy callI showedinterest in thecustomerspaintingprojectI wouldscore 100%on my QA forthisinteractionMade aconnectionwith thecustomerUsed theCustomer’sname morethan onceI showedinterest in thecustomerspaintingprojectAnsweredthe call witha welcomingtoneI wouldscore 100%on my QA forthisinteractionUse thecustomersname morethan 3 times ScheduledanEstimateI wouldscore 100%on my QA forthisinteractionLet thecustomer knowthey havecalled the rightplace!Schedule anestimate forExteriorPaintingAsked thecustomer whattimes work bestfor them forschedulingMade acustomerlaugh/smileFollowedtheScriptingMade aconnectionwith thecustomerMomentMadeCallSchedule anestimate forInteriorPaintingMade thecustomerexperiencesmooth andeasyI soundedhappy andengaged onthisinteractionScheduleanEstimateFollowedthescriptingUsedactivelisteningskillsHad apositive tonethought outmy callI showedinterest in thecustomerspaintingprojectI wouldscore 100%on my QA forthisinteractionMade aconnectionwith thecustomerUsed theCustomer’sname morethan onceI showedinterest in thecustomerspaintingprojectAnsweredthe call witha welcomingtoneI wouldscore 100%on my QA forthisinteractionUse thecustomersname morethan 3 times ScheduledanEstimate

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I would score 100% on my QA for this interaction
  2. Let the customer know they have called the right place!
  3. Schedule an estimate for Exterior Painting
  4. Asked the customer what times work best for them for scheduling
  5. Made a customer laugh/smile
  6. Followed the Scripting
  7. Made a connection with the customer
  8. Moment Made Call
  9. Schedule an estimate for Interior Painting
  10. Made the customer experience smooth and easy
  11. I sounded happy and engaged on this interaction
  12. Schedule an Estimate
  13. Followed the scripting
  14. Used active listening skills
  15. Had a positive tone thought out my call
  16. I showed interest in the customers painting project
  17. I would score 100% on my QA for this interaction
  18. Made a connection with the customer
  19. Used the Customer’s name more than once
  20. I showed interest in the customers painting project
  21. Answered the call with a welcoming tone
  22. I would score 100% on my QA for this interaction
  23. Use the customers name more than 3 times
  24. Scheduled an Estimate