Had apositive tonethought outmy callFollowedthescriptingMade thecustomerexperiencesmooth andeasyMomentMadeCallSchedule anestimate forInteriorPaintingMade aconnectionwith thecustomerAnsweredthe call witha welcomingtoneUse thecustomersname morethan 3 times ScheduledanEstimateUsed theCustomer’sname morethan onceI soundedhappy andengaged onthisinteractionI wouldscore 100%on my QA forthisinteractionI wouldscore 100%on my QA forthisinteractionI showedinterest in thecustomerspaintingprojectI wouldscore 100%on my QA forthisinteractionScheduleanEstimateSchedule anestimate forExteriorPaintingI showedinterest in thecustomerspaintingprojectUsedactivelisteningskillsAsked thecustomer whattimes work bestfor them forschedulingFollowedtheScriptingMade acustomerlaugh/smileMade aconnectionwith thecustomerLet thecustomer knowthey havecalled the rightplace!Had apositive tonethought outmy callFollowedthescriptingMade thecustomerexperiencesmooth andeasyMomentMadeCallSchedule anestimate forInteriorPaintingMade aconnectionwith thecustomerAnsweredthe call witha welcomingtoneUse thecustomersname morethan 3 times ScheduledanEstimateUsed theCustomer’sname morethan onceI soundedhappy andengaged onthisinteractionI wouldscore 100%on my QA forthisinteractionI wouldscore 100%on my QA forthisinteractionI showedinterest in thecustomerspaintingprojectI wouldscore 100%on my QA forthisinteractionScheduleanEstimateSchedule anestimate forExteriorPaintingI showedinterest in thecustomerspaintingprojectUsedactivelisteningskillsAsked thecustomer whattimes work bestfor them forschedulingFollowedtheScriptingMade acustomerlaugh/smileMade aconnectionwith thecustomerLet thecustomer knowthey havecalled the rightplace!

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a positive tone thought out my call
  2. Followed the scripting
  3. Made the customer experience smooth and easy
  4. Moment Made Call
  5. Schedule an estimate for Interior Painting
  6. Made a connection with the customer
  7. Answered the call with a welcoming tone
  8. Use the customers name more than 3 times
  9. Scheduled an Estimate
  10. Used the Customer’s name more than once
  11. I sounded happy and engaged on this interaction
  12. I would score 100% on my QA for this interaction
  13. I would score 100% on my QA for this interaction
  14. I showed interest in the customers painting project
  15. I would score 100% on my QA for this interaction
  16. Schedule an Estimate
  17. Schedule an estimate for Exterior Painting
  18. I showed interest in the customers painting project
  19. Used active listening skills
  20. Asked the customer what times work best for them for scheduling
  21. Followed the Scripting
  22. Made a customer laugh/smile
  23. Made a connection with the customer
  24. Let the customer know they have called the right place!