FollowedthescriptingI showedinterest in thecustomerspaintingprojectHad apositive tonethought outmy callI wouldscore 100%on my QA forthisinteractionSchedule anestimate forExteriorPaintingAnsweredthe call witha welcomingtoneAsked thecustomer whattimes work bestfor them forschedulingI showedinterest in thecustomerspaintingprojectMade aconnectionwith thecustomerLet thecustomer knowthey havecalled the rightplace!ScheduleanEstimateSchedule anestimate forInteriorPaintingMade acustomerlaugh/smileMade aconnectionwith thecustomerUse thecustomersname morethan 3 timesMomentMadeCallI wouldscore 100%on my QA forthisinteractionI soundedhappy andengaged onthisinteraction ScheduledanEstimateI wouldscore 100%on my QA forthisinteractionUsedactivelisteningskillsFollowedtheScriptingUsed theCustomer’sname morethan onceMade thecustomerexperiencesmooth andeasyFollowedthescriptingI showedinterest in thecustomerspaintingprojectHad apositive tonethought outmy callI wouldscore 100%on my QA forthisinteractionSchedule anestimate forExteriorPaintingAnsweredthe call witha welcomingtoneAsked thecustomer whattimes work bestfor them forschedulingI showedinterest in thecustomerspaintingprojectMade aconnectionwith thecustomerLet thecustomer knowthey havecalled the rightplace!ScheduleanEstimateSchedule anestimate forInteriorPaintingMade acustomerlaugh/smileMade aconnectionwith thecustomerUse thecustomersname morethan 3 timesMomentMadeCallI wouldscore 100%on my QA forthisinteractionI soundedhappy andengaged onthisinteraction ScheduledanEstimateI wouldscore 100%on my QA forthisinteractionUsedactivelisteningskillsFollowedtheScriptingUsed theCustomer’sname morethan onceMade thecustomerexperiencesmooth andeasy

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Followed the scripting
  2. I showed interest in the customers painting project
  3. Had a positive tone thought out my call
  4. I would score 100% on my QA for this interaction
  5. Schedule an estimate for Exterior Painting
  6. Answered the call with a welcoming tone
  7. Asked the customer what times work best for them for scheduling
  8. I showed interest in the customers painting project
  9. Made a connection with the customer
  10. Let the customer know they have called the right place!
  11. Schedule an Estimate
  12. Schedule an estimate for Interior Painting
  13. Made a customer laugh/smile
  14. Made a connection with the customer
  15. Use the customers name more than 3 times
  16. Moment Made Call
  17. I would score 100% on my QA for this interaction
  18. I sounded happy and engaged on this interaction
  19. Scheduled an Estimate
  20. I would score 100% on my QA for this interaction
  21. Used active listening skills
  22. Followed the Scripting
  23. Used the Customer’s name more than once
  24. Made the customer experience smooth and easy