(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Made the customer experience smooth and easy
Followed the Scripting
I sounded happy and engaged on this interaction
Let the customer know they have called the right place!
Answered the call with a welcoming tone
I would score 100% on my QA for this interaction
Used active listening skills
Scheduled an Estimate
I showed interest in the customers painting project
I would score 100% on my QA for this interaction
Moment Made Call
Made a connection with the customer
Schedule an Estimate
Schedule an estimate for Interior Painting
Used the Customer’s name more than once
Made a customer laugh/smile
Had a positive tone thought out my call
Made a connection with the customer
I would score 100% on my QA for this interaction
I showed interest in the customers painting project
Schedule an estimate for Exterior Painting
Followed the scripting
Asked the customer what times work best for them for scheduling
