Answeredthe call witha welcomingtoneUse thecustomersname morethan 3 timesUsed theCustomer’sname morethan onceAsked thecustomer whattimes work bestfor them forschedulingMade thecustomerexperiencesmooth andeasyScheduleanEstimateI showedinterest in thecustomerspaintingprojectHad apositive tonethought outmy callSchedule anestimate forInteriorPaintingFollowedtheScriptingLet thecustomer knowthey havecalled the rightplace!I showedinterest in thecustomerspaintingprojectMade acustomerlaugh/smileFollowedthescriptingMomentMadeCallI soundedhappy andengaged onthisinteractionMade aconnectionwith thecustomerI wouldscore 100%on my QA forthisinteractionUsedactivelisteningskills ScheduledanEstimateMade aconnectionwith thecustomerI wouldscore 100%on my QA forthisinteractionI wouldscore 100%on my QA forthisinteractionSchedule anestimate forExteriorPaintingAnsweredthe call witha welcomingtoneUse thecustomersname morethan 3 timesUsed theCustomer’sname morethan onceAsked thecustomer whattimes work bestfor them forschedulingMade thecustomerexperiencesmooth andeasyScheduleanEstimateI showedinterest in thecustomerspaintingprojectHad apositive tonethought outmy callSchedule anestimate forInteriorPaintingFollowedtheScriptingLet thecustomer knowthey havecalled the rightplace!I showedinterest in thecustomerspaintingprojectMade acustomerlaugh/smileFollowedthescriptingMomentMadeCallI soundedhappy andengaged onthisinteractionMade aconnectionwith thecustomerI wouldscore 100%on my QA forthisinteractionUsedactivelisteningskills ScheduledanEstimateMade aconnectionwith thecustomerI wouldscore 100%on my QA forthisinteractionI wouldscore 100%on my QA forthisinteractionSchedule anestimate forExteriorPainting

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answered the call with a welcoming tone
  2. Use the customers name more than 3 times
  3. Used the Customer’s name more than once
  4. Asked the customer what times work best for them for scheduling
  5. Made the customer experience smooth and easy
  6. Schedule an Estimate
  7. I showed interest in the customers painting project
  8. Had a positive tone thought out my call
  9. Schedule an estimate for Interior Painting
  10. Followed the Scripting
  11. Let the customer know they have called the right place!
  12. I showed interest in the customers painting project
  13. Made a customer laugh/smile
  14. Followed the scripting
  15. Moment Made Call
  16. I sounded happy and engaged on this interaction
  17. Made a connection with the customer
  18. I would score 100% on my QA for this interaction
  19. Used active listening skills
  20. Scheduled an Estimate
  21. Made a connection with the customer
  22. I would score 100% on my QA for this interaction
  23. I would score 100% on my QA for this interaction
  24. Schedule an estimate for Exterior Painting