(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
I showed interest in the customers painting project
I would score 100% on my QA for this interaction
Used active listening skills
Followed the scripting
Answered the call with a welcoming tone
Had a positive tone thought out my call
I would score 100% on my QA for this interaction
Scheduled an Estimate
Made a connection with the customer
Schedule an estimate for Interior Painting
Schedule an estimate for Exterior Painting
Made a connection with the customer
Moment Made Call
Used the Customer’s name more than once
Made a customer laugh/smile
Let the customer know they have called the right place!
I sounded happy and engaged on this interaction
Made the customer experience smooth and easy
Schedule an Estimate
Followed the Scripting
Asked the customer what times work best for them for scheduling
I showed interest in the customers painting project
