(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Answered the call with a welcoming tone
Schedule an Estimate
I sounded happy and engaged on this interaction
I showed interest in the customers painting project
I would score 100% on my QA for this interaction
Made a connection with the customer
Schedule an estimate for Exterior Painting
Scheduled an Estimate
Made a customer laugh/smile
Made the customer experience smooth and easy
Moment Made Call
I would score 100% on my QA for this interaction
Made a connection with the customer
Let the customer know they have called the right place!
Asked the customer what times work best for them for scheduling
Used active listening skills
Followed the Scripting
I would score 100% on my QA for this interaction
Used the Customer’s name more than once
I showed interest in the customers painting project
