(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Answered the call with a welcoming tone
Used active listening skills
I showed interest in the customers painting project
Asked the customer what times work best for them for scheduling
Followed the scripting
Made a customer laugh/smile
Use the customers name more than 3 times
Schedule an Estimate
I showed interest in the customers painting project
Had a positive tone thought out my call
Schedule an estimate for Exterior Painting
Made a connection with the customer
I would score 100% on my QA for this interaction
Schedule an estimate for Interior Painting
Scheduled an Estimate
I would score 100% on my QA for this interaction
Followed the Scripting
I would score 100% on my QA for this interaction
I sounded happy and engaged on this interaction
Used the Customer’s name more than once
Moment Made Call
Made the customer experience smooth and easy
Let the customer know they have called the right place!
