Let thecustomer knowthey havecalled the rightplace!Made thecustomerexperiencesmooth andeasyMomentMadeCall ScheduledanEstimateI showedinterest in thecustomerspaintingprojectI showedinterest in thecustomerspaintingprojectAsked thecustomer whattimes work bestfor them forschedulingHad apositive tonethought outmy callMade aconnectionwith thecustomerI wouldscore 100%on my QA forthisinteractionUse thecustomersname morethan 3 timesAnsweredthe call witha welcomingtoneUsed theCustomer’sname morethan onceSchedule anestimate forExteriorPaintingI wouldscore 100%on my QA forthisinteractionUsedactivelisteningskillsMade aconnectionwith thecustomerScheduleanEstimateI wouldscore 100%on my QA forthisinteractionFollowedthescriptingFollowedtheScriptingSchedule anestimate forInteriorPaintingI soundedhappy andengaged onthisinteractionMade acustomerlaugh/smileLet thecustomer knowthey havecalled the rightplace!Made thecustomerexperiencesmooth andeasyMomentMadeCall ScheduledanEstimateI showedinterest in thecustomerspaintingprojectI showedinterest in thecustomerspaintingprojectAsked thecustomer whattimes work bestfor them forschedulingHad apositive tonethought outmy callMade aconnectionwith thecustomerI wouldscore 100%on my QA forthisinteractionUse thecustomersname morethan 3 timesAnsweredthe call witha welcomingtoneUsed theCustomer’sname morethan onceSchedule anestimate forExteriorPaintingI wouldscore 100%on my QA forthisinteractionUsedactivelisteningskillsMade aconnectionwith thecustomerScheduleanEstimateI wouldscore 100%on my QA forthisinteractionFollowedthescriptingFollowedtheScriptingSchedule anestimate forInteriorPaintingI soundedhappy andengaged onthisinteractionMade acustomerlaugh/smile

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Let the customer know they have called the right place!
  2. Made the customer experience smooth and easy
  3. Moment Made Call
  4. Scheduled an Estimate
  5. I showed interest in the customers painting project
  6. I showed interest in the customers painting project
  7. Asked the customer what times work best for them for scheduling
  8. Had a positive tone thought out my call
  9. Made a connection with the customer
  10. I would score 100% on my QA for this interaction
  11. Use the customers name more than 3 times
  12. Answered the call with a welcoming tone
  13. Used the Customer’s name more than once
  14. Schedule an estimate for Exterior Painting
  15. I would score 100% on my QA for this interaction
  16. Used active listening skills
  17. Made a connection with the customer
  18. Schedule an Estimate
  19. I would score 100% on my QA for this interaction
  20. Followed the scripting
  21. Followed the Scripting
  22. Schedule an estimate for Interior Painting
  23. I sounded happy and engaged on this interaction
  24. Made a customer laugh/smile