FollowedthescriptingHad apositive tonethought outmy callSchedule anestimate forInteriorPaintingI wouldscore 100%on my QA forthisinteraction ScheduledanEstimateLet thecustomer knowthey havecalled the rightplace!Answeredthe call witha welcomingtoneUsedactivelisteningskillsI wouldscore 100%on my QA forthisinteractionFollowedtheScriptingI wouldscore 100%on my QA forthisinteractionUse thecustomersname morethan 3 timesMade thecustomerexperiencesmooth andeasyI soundedhappy andengaged onthisinteractionMomentMadeCallMade acustomerlaugh/smileMade aconnectionwith thecustomerI showedinterest in thecustomerspaintingprojectSchedule anestimate forExteriorPaintingI showedinterest in thecustomerspaintingprojectMade aconnectionwith thecustomerScheduleanEstimateAsked thecustomer whattimes work bestfor them forschedulingUsed theCustomer’sname morethan onceFollowedthescriptingHad apositive tonethought outmy callSchedule anestimate forInteriorPaintingI wouldscore 100%on my QA forthisinteraction ScheduledanEstimateLet thecustomer knowthey havecalled the rightplace!Answeredthe call witha welcomingtoneUsedactivelisteningskillsI wouldscore 100%on my QA forthisinteractionFollowedtheScriptingI wouldscore 100%on my QA forthisinteractionUse thecustomersname morethan 3 timesMade thecustomerexperiencesmooth andeasyI soundedhappy andengaged onthisinteractionMomentMadeCallMade acustomerlaugh/smileMade aconnectionwith thecustomerI showedinterest in thecustomerspaintingprojectSchedule anestimate forExteriorPaintingI showedinterest in thecustomerspaintingprojectMade aconnectionwith thecustomerScheduleanEstimateAsked thecustomer whattimes work bestfor them forschedulingUsed theCustomer’sname morethan once

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Followed the scripting
  2. Had a positive tone thought out my call
  3. Schedule an estimate for Interior Painting
  4. I would score 100% on my QA for this interaction
  5. Scheduled an Estimate
  6. Let the customer know they have called the right place!
  7. Answered the call with a welcoming tone
  8. Used active listening skills
  9. I would score 100% on my QA for this interaction
  10. Followed the Scripting
  11. I would score 100% on my QA for this interaction
  12. Use the customers name more than 3 times
  13. Made the customer experience smooth and easy
  14. I sounded happy and engaged on this interaction
  15. Moment Made Call
  16. Made a customer laugh/smile
  17. Made a connection with the customer
  18. I showed interest in the customers painting project
  19. Schedule an estimate for Exterior Painting
  20. I showed interest in the customers painting project
  21. Made a connection with the customer
  22. Schedule an Estimate
  23. Asked the customer what times work best for them for scheduling
  24. Used the Customer’s name more than once