(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked the customer what times work best for them for scheduling
Use the customers name more than 3 times
Followed the Scripting
Schedule an estimate for Interior Painting
Schedule an estimate for Exterior Painting
I showed interest in the customers painting project
I would score 100% on my QA for this interaction
Let the customer know they have called the right place!
Moment Made Call
Scheduled an Estimate
Answered the call with a welcoming tone
Schedule an Estimate
Made a connection with the customer
Made a connection with the customer
I sounded happy and engaged on this interaction
Followed the scripting
Made the customer experience smooth and easy
I would score 100% on my QA for this interaction
Had a positive tone thought out my call
I would score 100% on my QA for this interaction
Used active listening skills
I showed interest in the customers painting project
