Exchange Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. PG is involved.
2. The engineer rotation gets locked down.
3. Customer is not patched to a supported version.
4. Case has more than 5 problems.
5. Someone gets fired.
6. Customer asks to troubleshoot a side issue.
7. A daily status call is set up.
8. Someone loses their cool on the conference call.
9. Customer demands an IU.
10. Customer asks if this is a bug.
11. Customer requested escalation.
12. Case severity gets raised without notice.
13. An internal repro is attempted.
14. You misdiagnosed the problem.
15. Customer called the TAM.
16. A memory dump or iDNA is taken.
17. A commitment gets missed.
18. A translator is needed.
19. 
20. A GetHelp is filed.
21. A 3rd party vendor was engaged.
22. Case gets handed off to 24/7.
23. Customer demands to talk to PG.
24. A KB article gets generated.