Exchange Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. A memory dump or iDNA is taken.
2. You misdiagnosed the problem.
3. Customer asks if this is a bug.
4. Customer is not patched to a supported version.
5. A KB article gets generated.
6. Case gets handed off to 24/7.
7. A daily status call is set up.
8. PG is involved.
9. A GetHelp is filed.
10. Customer requested escalation.
11. Customer called the TAM.
12. A 3rd party vendor was engaged.
13. Someone loses their cool on the conference call.
14. A commitment gets missed.
15. The engineer rotation gets locked down.
16. An internal repro is attempted.
17. 
18. Customer demands to talk to PG.
19. Someone gets fired.
20. Case severity gets raised without notice.
21. A translator is needed.
22. Customer demands an IU.
23. Customer asks to troubleshoot a side issue.
24. Case has more than 5 problems.