Exchange Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Case gets handed off to 24/7.
2. A translator is needed.
3. A memory dump or iDNA is taken.
4. Customer asks to troubleshoot a side issue.
5. Customer requested escalation.
6. A daily status call is set up.
7. Someone gets fired.
8. The engineer rotation gets locked down.
9. A commitment gets missed.
10. A GetHelp is filed.
11. Case has more than 5 problems.
12. Customer asks if this is a bug.
13. Case severity gets raised without notice.
14. You misdiagnosed the problem.
15. A 3rd party vendor was engaged.
16. PG is involved.
17. 
18. Customer is not patched to a supported version.
19. A KB article gets generated.
20. Customer demands to talk to PG.
21. An internal repro is attempted.
22. Someone loses their cool on the conference call.
23. Customer demands an IU.
24. Customer called the TAM.