Exchange Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Customer asks if this is a bug.
2. A 3rd party vendor was engaged.
3. Customer is not patched to a supported version.
4. Customer demands an IU.
5. PG is involved.
6. A commitment gets missed.
7. A daily status call is set up.
8. You misdiagnosed the problem.
9. A KB article gets generated.
10. Case has more than 5 problems.
11. A translator is needed.
12. An internal repro is attempted.
13. 
14. Case severity gets raised without notice.
15. Customer asks to troubleshoot a side issue.
16. Someone loses their cool on the conference call.
17. Someone gets fired.
18. The engineer rotation gets locked down.
19. Customer requested escalation.
20. Case gets handed off to 24/7.
21. Customer demands to talk to PG.
22. A GetHelp is filed.
23. A memory dump or iDNA is taken.
24. Customer called the TAM.