Exchange Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. A 3rd party vendor was engaged.
2. Customer called the TAM.
3. Case severity gets raised without notice.
4. A memory dump or iDNA is taken.
5. You misdiagnosed the problem.
6. An internal repro is attempted.
7. Customer demands to talk to PG.
8. A translator is needed.
9. Customer demands an IU.
10. Customer asks to troubleshoot a side issue.
11. Case has more than 5 problems.
12. 
13. The engineer rotation gets locked down.
14. Someone loses their cool on the conference call.
15. Customer requested escalation.
16. Case gets handed off to 24/7.
17. A commitment gets missed.
18. A daily status call is set up.
19. A GetHelp is filed.
20. Someone gets fired.
21. PG is involved.
22. Customer is not patched to a supported version.
23. A KB article gets generated.
24. Customer asks if this is a bug.