Exchange Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Customer is not patched to a supported version.
2. Someone gets fired.
3. An internal repro is attempted.
4. PG is involved.
5. A memory dump or iDNA is taken.
6. Case severity gets raised without notice.
7. Customer called the TAM.
8. Customer demands an IU.
9. Customer asks if this is a bug.
10. You misdiagnosed the problem.
11. Case has more than 5 problems.
12. A 3rd party vendor was engaged.
13. 
14. The engineer rotation gets locked down.
15. Customer demands to talk to PG.
16. A translator is needed.
17. Customer requested escalation.
18. A commitment gets missed.
19. Case gets handed off to 24/7.
20. Customer asks to troubleshoot a side issue.
21. Someone loses their cool on the conference call.
22. A KB article gets generated.
23. A GetHelp is filed.
24. A daily status call is set up.