Exchange Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. You misdiagnosed the problem.
2. Case severity gets raised without notice.
3. A 3rd party vendor was engaged.
4. Customer demands an IU.
5. Someone gets fired.
6. 
7. Customer asks if this is a bug.
8. Customer demands to talk to PG.
9. A commitment gets missed.
10. Customer called the TAM.
11. A KB article gets generated.
12. Customer requested escalation.
13. A GetHelp is filed.
14. A memory dump or iDNA is taken.
15. Customer is not patched to a supported version.
16. The engineer rotation gets locked down.
17. A translator is needed.
18. Someone loses their cool on the conference call.
19. A daily status call is set up.
20. Case gets handed off to 24/7.
21. PG is involved.
22. Case has more than 5 problems.
23. Customer asks to troubleshoot a side issue.
24. An internal repro is attempted.