Exchange Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Customer called the TAM.
2. Customer asks to troubleshoot a side issue.
3. 
4. A memory dump or iDNA is taken.
5. Customer is not patched to a supported version.
6. Customer asks if this is a bug.
7. A 3rd party vendor was engaged.
8. A daily status call is set up.
9. PG is involved.
10. Case has more than 5 problems.
11. A commitment gets missed.
12. A translator is needed.
13. Case severity gets raised without notice.
14. Someone gets fired.
15. The engineer rotation gets locked down.
16. Customer demands to talk to PG.
17. You misdiagnosed the problem.
18. Case gets handed off to 24/7.
19. Customer requested escalation.
20. A KB article gets generated.
21. Customer demands an IU.
22. An internal repro is attempted.
23. Someone loses their cool on the conference call.
24. A GetHelp is filed.