Exchange Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. A commitment gets missed.
2. A KB article gets generated.
3. Customer asks if this is a bug.
4. 
5. A translator is needed.
6. Customer is not patched to a supported version.
7. A 3rd party vendor was engaged.
8. A GetHelp is filed.
9. Customer demands an IU.
10. An internal repro is attempted.
11. Customer asks to troubleshoot a side issue.
12. A daily status call is set up.
13. You misdiagnosed the problem.
14. Someone loses their cool on the conference call.
15. Customer requested escalation.
16. Case has more than 5 problems.
17. Customer demands to talk to PG.
18. A memory dump or iDNA is taken.
19. Case gets handed off to 24/7.
20. PG is involved.
21. Someone gets fired.
22. Customer called the TAM.
23. The engineer rotation gets locked down.
24. Case severity gets raised without notice.