Exchange Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Case has more than 5 problems.
2. A memory dump or iDNA is taken.
3. A KB article gets generated.
4. Someone gets fired.
5. A daily status call is set up.
6. 
7. A commitment gets missed.
8. A GetHelp is filed.
9. Customer requested escalation.
10. Case gets handed off to 24/7.
11. Someone loses their cool on the conference call.
12. A translator is needed.
13. PG is involved.
14. Customer demands to talk to PG.
15. Case severity gets raised without notice.
16. Customer asks if this is a bug.
17. Customer is not patched to a supported version.
18. Customer demands an IU.
19. A 3rd party vendor was engaged.
20. The engineer rotation gets locked down.
21. An internal repro is attempted.
22. Customer asks to troubleshoot a side issue.
23. You misdiagnosed the problem.
24. Customer called the TAM.