Exchange Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. A KB article gets generated.
2. Case gets handed off to 24/7.
3. Someone loses their cool on the conference call.
4. A daily status call is set up.
5. Customer demands to talk to PG.
6. Customer asks if this is a bug.
7. A GetHelp is filed.
8. A commitment gets missed.
9. A translator is needed.
10. You misdiagnosed the problem.
11. The engineer rotation gets locked down.
12. An internal repro is attempted.
13. Case has more than 5 problems.
14. Customer asks to troubleshoot a side issue.
15. A memory dump or iDNA is taken.
16. Customer called the TAM.
17. Customer is not patched to a supported version.
18. A 3rd party vendor was engaged.
19. Someone gets fired.
20. Case severity gets raised without notice.
21. Customer demands an IU.
22. 
23. Customer requested escalation.
24. PG is involved.