Exchange Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Someone loses their cool on the conference call.
2. PG is involved.
3. A GetHelp is filed.
4. A 3rd party vendor was engaged.
5. Customer requested escalation.
6. The engineer rotation gets locked down.
7. Customer is not patched to a supported version.
8. A memory dump or iDNA is taken.
9. Customer demands an IU.
10. An internal repro is attempted.
11. A translator is needed.
12. Customer asks to troubleshoot a side issue.
13. Customer demands to talk to PG.
14. 
15. A commitment gets missed.
16. A daily status call is set up.
17. Customer called the TAM.
18. Case has more than 5 problems.
19. Someone gets fired.
20. Case severity gets raised without notice.
21. A KB article gets generated.
22. You misdiagnosed the problem.
23. Case gets handed off to 24/7.
24. Customer asks if this is a bug.