Exchange Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. A KB article gets generated.
2. 
3. PG is involved.
4. Case has more than 5 problems.
5. Customer requested escalation.
6. Case gets handed off to 24/7.
7. Customer is not patched to a supported version.
8. Customer demands to talk to PG.
9. Customer asks if this is a bug.
10. Case severity gets raised without notice.
11. A memory dump or iDNA is taken.
12. A translator is needed.
13. The engineer rotation gets locked down.
14. Someone loses their cool on the conference call.
15. A commitment gets missed.
16. A daily status call is set up.
17. A GetHelp is filed.
18. Customer asks to troubleshoot a side issue.
19. Someone gets fired.
20. A 3rd party vendor was engaged.
21. Customer called the TAM.
22. An internal repro is attempted.
23. Customer demands an IU.
24. You misdiagnosed the problem.