(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
“Do you mind if I ask a few more questions?”
“Yes, that concerns me. Let me check on it right now.”
"By the end of this call we will get you taken care of."
“What you have experienced is no more acceptable to us than it is to you.”
“I’m sorry you’re dealing with this, [Name].”
I'm sorry to hear that, {help cm}
Have a great Friday!
“You’ve been with us a long time. Let me take a closer look at your account.”
“I know how frustrating it can be – let’s see how we can help…”
“That’s a great question! I’ll have an answer for you in just a second.”
“Now that I am aware of the situation, I will definitely try my best to fix it for you.”
Just so I’m on the same page, the problem is…
“Thank you for bringing this to my attention. We can fix this today.”
“Hey [Name]! Thanks for your message. I’m on it!”
“I completely understand why you’d want that.”
“Now that I am aware of the situation, I will definitely try my best to fix it for you.”
“I’d feel the same way if this happened to me.”
“You’re right, you shouldn’t be experiencing that. I’m here to help.”
I’d be upset about this, too.”
"Thank you for taking the time to explain what's going on.”
"I am sure that has been an inconvenience for you."
"I bet that has been frustrating for you."
“If I’ve understood you correctly, you’re having trouble with…”
“I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”