“I’m sorryyou’redealing withthis,[Name].” “I completelyunderstandwhy you’dwant that.” “Hey [Name]!Thanks foryourmessage. I’mon it!” "Thank youfor taking thetime toexplain what'sgoing on.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” “You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “Thank you forbringing this tomy attention.We can fix thistoday.”“Yes, thatconcernsme. Let mecheck on itright now.” I’d beupsetabout this,too.”Just so I’mon the samepage, theproblem is…Have agreatFriday!“What you haveexperienced isno moreacceptable to usthan it is to you.” “I know howfrustrating itcan be – let’ssee how wecan help…”  I'm sorryto hearthat, {helpcm}"I am surethat has beenaninconveniencefor you." "I bet thathas beenfrustratingfor you." “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "By the endof this callwe will getyou takencare of." “Do youmind if I aska few morequestions?” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” “I’d feel thesame way ifthishappened tome.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “I’m sorryyou’redealing withthis,[Name].” “I completelyunderstandwhy you’dwant that.” “Hey [Name]!Thanks foryourmessage. I’mon it!” "Thank youfor taking thetime toexplain what'sgoing on.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” “You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “Thank you forbringing this tomy attention.We can fix thistoday.”“Yes, thatconcernsme. Let mecheck on itright now.” I’d beupsetabout this,too.”Just so I’mon the samepage, theproblem is…Have agreatFriday!“What you haveexperienced isno moreacceptable to usthan it is to you.” “I know howfrustrating itcan be – let’ssee how wecan help…”  I'm sorryto hearthat, {helpcm}"I am surethat has beenaninconveniencefor you." "I bet thathas beenfrustratingfor you." “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "By the endof this callwe will getyou takencare of." “Do youmind if I aska few morequestions?” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” “I’d feel thesame way ifthishappened tome.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” 

Talk Off Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’m sorry you’re dealing with this, [Name].”
  2. “I completely understand why you’d want that.”
  3. “Hey [Name]! Thanks for your message. I’m on it!”
  4. "Thank you for taking the time to explain what's going on.”
  5. “If I’ve understood you correctly, you’re having trouble with…”
  6. “That’s a great question! I’ll have an answer for you in just a second.”
  7. “You’re right, you shouldn’t be experiencing that. I’m here to help.”
  8. “Thank you for bringing this to my attention. We can fix this today.”
  9. “Yes, that concerns me. Let me check on it right now.”
  10. I’d be upset about this, too.”
  11. Just so I’m on the same page, the problem is…
  12. Have a great Friday!
  13. “What you have experienced is no more acceptable to us than it is to you.”
  14. “I know how frustrating it can be – let’s see how we can help…”
  15. I'm sorry to hear that, {help cm}
  16. "I am sure that has been an inconvenience for you."
  17. "I bet that has been frustrating for you."
  18. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  19. "By the end of this call we will get you taken care of."
  20. “Do you mind if I ask a few more questions?”
  21. “You’ve been with us a long time. Let me take a closer look at your account.”
  22. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”
  23. “I’d feel the same way if this happened to me.”
  24. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”