“You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “I completelyunderstandwhy you’dwant that.” I’d beupsetabout this,too.”“I’m sorryyou’redealing withthis,[Name].” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” "Thank youfor taking thetime toexplain what'sgoing on.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” “Do youmind if I aska few morequestions?” “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” “You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” Just so I’mon the samepage, theproblem is…I'm sorryto hearthat, {helpcm}“Thank you forbringing this tomy attention.We can fix thistoday.”"I bet thathas beenfrustratingfor you." “I’d feel thesame way ifthishappened tome.” “I know howfrustrating itcan be – let’ssee how wecan help…”  Have agreatFriday!"I am surethat has beenaninconveniencefor you." “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “Yes, thatconcernsme. Let mecheck on itright now.” “What you haveexperienced isno moreacceptable to usthan it is to you.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "By the endof this callwe will getyou takencare of." “Hey [Name]!Thanks foryourmessage. I’mon it!” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “I completelyunderstandwhy you’dwant that.” I’d beupsetabout this,too.”“I’m sorryyou’redealing withthis,[Name].” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” "Thank youfor taking thetime toexplain what'sgoing on.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” “Do youmind if I aska few morequestions?” “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” “You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” Just so I’mon the samepage, theproblem is…I'm sorryto hearthat, {helpcm}“Thank you forbringing this tomy attention.We can fix thistoday.”"I bet thathas beenfrustratingfor you." “I’d feel thesame way ifthishappened tome.” “I know howfrustrating itcan be – let’ssee how wecan help…”  Have agreatFriday!"I am surethat has beenaninconveniencefor you." “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “Yes, thatconcernsme. Let mecheck on itright now.” “What you haveexperienced isno moreacceptable to usthan it is to you.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "By the endof this callwe will getyou takencare of." “Hey [Name]!Thanks foryourmessage. I’mon it!” 

Talk Off Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “You’ve been with us a long time. Let me take a closer look at your account.”
  2. “I completely understand why you’d want that.”
  3. I’d be upset about this, too.”
  4. “I’m sorry you’re dealing with this, [Name].”
  5. “That’s a great question! I’ll have an answer for you in just a second.”
  6. "Thank you for taking the time to explain what's going on.”
  7. “If I’ve understood you correctly, you’re having trouble with…”
  8. “Do you mind if I ask a few more questions?”
  9. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”
  10. “You’re right, you shouldn’t be experiencing that. I’m here to help.”
  11. Just so I’m on the same page, the problem is…
  12. I'm sorry to hear that, {help cm}
  13. “Thank you for bringing this to my attention. We can fix this today.”
  14. "I bet that has been frustrating for you."
  15. “I’d feel the same way if this happened to me.”
  16. “I know how frustrating it can be – let’s see how we can help…”
  17. Have a great Friday!
  18. "I am sure that has been an inconvenience for you."
  19. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  20. “Yes, that concerns me. Let me check on it right now.”
  21. “What you have experienced is no more acceptable to us than it is to you.”
  22. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  23. "By the end of this call we will get you taken care of."
  24. “Hey [Name]! Thanks for your message. I’m on it!”