(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“What you have experienced is no more acceptable to us than it is to you.”
“Now that I am aware of the situation, I will definitely try my best to fix it for you.”
“You’ve been with us a long time. Let me take a closer look at your account.”
“If I’ve understood you correctly, you’re having trouble with…”
“That’s a great question! I’ll have an answer for you in just a second.”
I’d be upset about this, too.”
“I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”
“Do you mind if I ask a few more questions?”
“Hey [Name]! Thanks for your message. I’m on it!”
“Thank you for bringing this to my attention. We can fix this today.”
“Now that I am aware of the situation, I will definitely try my best to fix it for you.”
"I am sure that has been an inconvenience for you."
“Yes, that concerns me. Let me check on it right now.”
“I completely understand why you’d want that.”
"Thank you for taking the time to explain what's going on.”
“I know how frustrating it can be – let’s see how we can help…”
"By the end of this call we will get you taken care of."
Just so I’m on the same page, the problem is…
“I’m sorry you’re dealing with this, [Name].”
Have a great Friday!
“You’re right, you shouldn’t be experiencing that. I’m here to help.”