“I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” “What you haveexperienced isno moreacceptable to usthan it is to you.” “Hey [Name]!Thanks foryourmessage. I’mon it!” "Thank youfor taking thetime toexplain what'sgoing on.” “I know howfrustrating itcan be – let’ssee how wecan help…”  “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” Have agreatFriday!Just so I’mon the samepage, theproblem is…“You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “I’m sorryyou’redealing withthis,[Name].” I'm sorryto hearthat, {helpcm}“Do youmind if I aska few morequestions?” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” I’d beupsetabout this,too.”“I’d feel thesame way ifthishappened tome.” "I bet thathas beenfrustratingfor you." “Thank you forbringing this tomy attention.We can fix thistoday.”“Yes, thatconcernsme. Let mecheck on itright now.” "I am surethat has beenaninconveniencefor you." “That’s a greatquestion! I’llhave an answerfor you in just asecond.” “I completelyunderstandwhy you’dwant that.” "By the endof this callwe will getyou takencare of." “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” “What you haveexperienced isno moreacceptable to usthan it is to you.” “Hey [Name]!Thanks foryourmessage. I’mon it!” "Thank youfor taking thetime toexplain what'sgoing on.” “I know howfrustrating itcan be – let’ssee how wecan help…”  “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” Have agreatFriday!Just so I’mon the samepage, theproblem is…“You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “I’m sorryyou’redealing withthis,[Name].” I'm sorryto hearthat, {helpcm}“Do youmind if I aska few morequestions?” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” I’d beupsetabout this,too.”“I’d feel thesame way ifthishappened tome.” "I bet thathas beenfrustratingfor you." “Thank you forbringing this tomy attention.We can fix thistoday.”“Yes, thatconcernsme. Let mecheck on itright now.” "I am surethat has beenaninconveniencefor you." “That’s a greatquestion! I’llhave an answerfor you in just asecond.” “I completelyunderstandwhy you’dwant that.” "By the endof this callwe will getyou takencare of." “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” 

Talk Off Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”
  2. “If I’ve understood you correctly, you’re having trouble with…”
  3. “What you have experienced is no more acceptable to us than it is to you.”
  4. “Hey [Name]! Thanks for your message. I’m on it!”
  5. "Thank you for taking the time to explain what's going on.”
  6. “I know how frustrating it can be – let’s see how we can help…”
  7. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  8. Have a great Friday!
  9. Just so I’m on the same page, the problem is…
  10. “You’re right, you shouldn’t be experiencing that. I’m here to help.”
  11. “I’m sorry you’re dealing with this, [Name].”
  12. I'm sorry to hear that, {help cm}
  13. “Do you mind if I ask a few more questions?”
  14. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  15. I’d be upset about this, too.”
  16. “I’d feel the same way if this happened to me.”
  17. "I bet that has been frustrating for you."
  18. “Thank you for bringing this to my attention. We can fix this today.”
  19. “Yes, that concerns me. Let me check on it right now.”
  20. "I am sure that has been an inconvenience for you."
  21. “That’s a great question! I’ll have an answer for you in just a second.”
  22. “I completely understand why you’d want that.”
  23. "By the end of this call we will get you taken care of."
  24. “You’ve been with us a long time. Let me take a closer look at your account.”