“You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “Thank you forbringing this tomy attention.We can fix thistoday.”"I am surethat has beenaninconveniencefor you." “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” Have agreatFriday!“That’s a greatquestion! I’llhave an answerfor you in just asecond.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "By the endof this callwe will getyou takencare of." “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “I know howfrustrating itcan be – let’ssee how wecan help…”  I’d beupsetabout this,too.”Just so I’mon the samepage, theproblem is…“I’d feel thesame way ifthishappened tome.” "Thank youfor taking thetime toexplain what'sgoing on.” “I’m sorryyou’redealing withthis,[Name].” “What you haveexperienced isno moreacceptable to usthan it is to you.” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “Yes, thatconcernsme. Let mecheck on itright now.” “Do youmind if I aska few morequestions?” "I bet thathas beenfrustratingfor you." “Hey [Name]!Thanks foryourmessage. I’mon it!” I'm sorryto hearthat, {helpcm}“I completelyunderstandwhy you’dwant that.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” “You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “Thank you forbringing this tomy attention.We can fix thistoday.”"I am surethat has beenaninconveniencefor you." “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” Have agreatFriday!“That’s a greatquestion! I’llhave an answerfor you in just asecond.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "By the endof this callwe will getyou takencare of." “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “I know howfrustrating itcan be – let’ssee how wecan help…”  I’d beupsetabout this,too.”Just so I’mon the samepage, theproblem is…“I’d feel thesame way ifthishappened tome.” "Thank youfor taking thetime toexplain what'sgoing on.” “I’m sorryyou’redealing withthis,[Name].” “What you haveexperienced isno moreacceptable to usthan it is to you.” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “Yes, thatconcernsme. Let mecheck on itright now.” “Do youmind if I aska few morequestions?” "I bet thathas beenfrustratingfor you." “Hey [Name]!Thanks foryourmessage. I’mon it!” I'm sorryto hearthat, {helpcm}“I completelyunderstandwhy you’dwant that.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” 

Talk Off Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “You’re right, you shouldn’t be experiencing that. I’m here to help.”
  2. “Thank you for bringing this to my attention. We can fix this today.”
  3. "I am sure that has been an inconvenience for you."
  4. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”
  5. Have a great Friday!
  6. “That’s a great question! I’ll have an answer for you in just a second.”
  7. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  8. "By the end of this call we will get you taken care of."
  9. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  10. “I know how frustrating it can be – let’s see how we can help…”
  11. I’d be upset about this, too.”
  12. Just so I’m on the same page, the problem is…
  13. “I’d feel the same way if this happened to me.”
  14. "Thank you for taking the time to explain what's going on.”
  15. “I’m sorry you’re dealing with this, [Name].”
  16. “What you have experienced is no more acceptable to us than it is to you.”
  17. “You’ve been with us a long time. Let me take a closer look at your account.”
  18. “Yes, that concerns me. Let me check on it right now.”
  19. “Do you mind if I ask a few more questions?”
  20. "I bet that has been frustrating for you."
  21. “Hey [Name]! Thanks for your message. I’m on it!”
  22. I'm sorry to hear that, {help cm}
  23. “I completely understand why you’d want that.”
  24. “If I’ve understood you correctly, you’re having trouble with…”