I'm sorryto hearthat, {helpcm}"I am surethat has beenaninconveniencefor you." “If I’veunderstood youcorrectly, you’rehaving troublewith…” “Thank you forbringing this tomy attention.We can fix thistoday.”“I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” "Thank youfor taking thetime toexplain what'sgoing on.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” “I’m sorryyou’redealing withthis,[Name].” "By the endof this callwe will getyou takencare of." I’d beupsetabout this,too.”Have agreatFriday!“You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” Just so I’mon the samepage, theproblem is…“I’d feel thesame way ifthishappened tome.” “Do youmind if I aska few morequestions?” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “I completelyunderstandwhy you’dwant that.” “Yes, thatconcernsme. Let mecheck on itright now.” "I bet thathas beenfrustratingfor you." “Hey [Name]!Thanks foryourmessage. I’mon it!” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “What you haveexperienced isno moreacceptable to usthan it is to you.” “I know howfrustrating itcan be – let’ssee how wecan help…”  I'm sorryto hearthat, {helpcm}"I am surethat has beenaninconveniencefor you." “If I’veunderstood youcorrectly, you’rehaving troublewith…” “Thank you forbringing this tomy attention.We can fix thistoday.”“I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” "Thank youfor taking thetime toexplain what'sgoing on.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” “I’m sorryyou’redealing withthis,[Name].” "By the endof this callwe will getyou takencare of." I’d beupsetabout this,too.”Have agreatFriday!“You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” Just so I’mon the samepage, theproblem is…“I’d feel thesame way ifthishappened tome.” “Do youmind if I aska few morequestions?” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “I completelyunderstandwhy you’dwant that.” “Yes, thatconcernsme. Let mecheck on itright now.” "I bet thathas beenfrustratingfor you." “Hey [Name]!Thanks foryourmessage. I’mon it!” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “What you haveexperienced isno moreacceptable to usthan it is to you.” “I know howfrustrating itcan be – let’ssee how wecan help…”  

Talk Off Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'm sorry to hear that, {help cm}
  2. "I am sure that has been an inconvenience for you."
  3. “If I’ve understood you correctly, you’re having trouble with…”
  4. “Thank you for bringing this to my attention. We can fix this today.”
  5. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”
  6. "Thank you for taking the time to explain what's going on.”
  7. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  8. “That’s a great question! I’ll have an answer for you in just a second.”
  9. “I’m sorry you’re dealing with this, [Name].”
  10. "By the end of this call we will get you taken care of."
  11. I’d be upset about this, too.”
  12. Have a great Friday!
  13. “You’re right, you shouldn’t be experiencing that. I’m here to help.”
  14. Just so I’m on the same page, the problem is…
  15. “I’d feel the same way if this happened to me.”
  16. “Do you mind if I ask a few more questions?”
  17. “You’ve been with us a long time. Let me take a closer look at your account.”
  18. “I completely understand why you’d want that.”
  19. “Yes, that concerns me. Let me check on it right now.”
  20. "I bet that has been frustrating for you."
  21. “Hey [Name]! Thanks for your message. I’m on it!”
  22. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  23. “What you have experienced is no more acceptable to us than it is to you.”
  24. “I know how frustrating it can be – let’s see how we can help…”