"I am surethat has beenaninconveniencefor you." “I’d feel thesame way ifthishappened tome.” I'm sorryto hearthat, {helpcm}“Yes, thatconcernsme. Let mecheck on itright now.” “I know howfrustrating itcan be – let’ssee how wecan help…”  Have agreatFriday!"By the endof this callwe will getyou takencare of." "Thank youfor taking thetime toexplain what'sgoing on.” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” “Do youmind if I aska few morequestions?” "I bet thathas beenfrustratingfor you." Just so I’mon the samepage, theproblem is…“Thank you forbringing this tomy attention.We can fix thistoday.”“You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “I’m sorryyou’redealing withthis,[Name].” “Hey [Name]!Thanks foryourmessage. I’mon it!” “What you haveexperienced isno moreacceptable to usthan it is to you.” “I completelyunderstandwhy you’dwant that.” “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” I’d beupsetabout this,too.”“Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "I am surethat has beenaninconveniencefor you." “I’d feel thesame way ifthishappened tome.” I'm sorryto hearthat, {helpcm}“Yes, thatconcernsme. Let mecheck on itright now.” “I know howfrustrating itcan be – let’ssee how wecan help…”  Have agreatFriday!"By the endof this callwe will getyou takencare of." "Thank youfor taking thetime toexplain what'sgoing on.” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” “Do youmind if I aska few morequestions?” "I bet thathas beenfrustratingfor you." Just so I’mon the samepage, theproblem is…“Thank you forbringing this tomy attention.We can fix thistoday.”“You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “I’m sorryyou’redealing withthis,[Name].” “Hey [Name]!Thanks foryourmessage. I’mon it!” “What you haveexperienced isno moreacceptable to usthan it is to you.” “I completelyunderstandwhy you’dwant that.” “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” I’d beupsetabout this,too.”“Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” 

Talk Off Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I am sure that has been an inconvenience for you."
  2. “I’d feel the same way if this happened to me.”
  3. I'm sorry to hear that, {help cm}
  4. “Yes, that concerns me. Let me check on it right now.”
  5. “I know how frustrating it can be – let’s see how we can help…”
  6. Have a great Friday!
  7. "By the end of this call we will get you taken care of."
  8. "Thank you for taking the time to explain what's going on.”
  9. “That’s a great question! I’ll have an answer for you in just a second.”
  10. “Do you mind if I ask a few more questions?”
  11. "I bet that has been frustrating for you."
  12. Just so I’m on the same page, the problem is…
  13. “Thank you for bringing this to my attention. We can fix this today.”
  14. “You’ve been with us a long time. Let me take a closer look at your account.”
  15. “If I’ve understood you correctly, you’re having trouble with…”
  16. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  17. “You’re right, you shouldn’t be experiencing that. I’m here to help.”
  18. “I’m sorry you’re dealing with this, [Name].”
  19. “Hey [Name]! Thanks for your message. I’m on it!”
  20. “What you have experienced is no more acceptable to us than it is to you.”
  21. “I completely understand why you’d want that.”
  22. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”
  23. I’d be upset about this, too.”
  24. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”