"I am surethat has beenaninconveniencefor you." “That’s a greatquestion! I’llhave an answerfor you in just asecond.” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” I’d beupsetabout this,too.”Have agreatFriday!"Thank youfor taking thetime toexplain what'sgoing on.” “I’m sorryyou’redealing withthis,[Name].” Just so I’mon the samepage, theproblem is…“I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” I'm sorryto hearthat, {helpcm}“I’d feel thesame way ifthishappened tome.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “Hey [Name]!Thanks foryourmessage. I’mon it!” “Do youmind if I aska few morequestions?” "By the endof this callwe will getyou takencare of." “You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “Thank you forbringing this tomy attention.We can fix thistoday.”“I know howfrustrating itcan be – let’ssee how wecan help…”  “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "I bet thathas beenfrustratingfor you." “What you haveexperienced isno moreacceptable to usthan it is to you.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” “I completelyunderstandwhy you’dwant that.” “Yes, thatconcernsme. Let mecheck on itright now.” "I am surethat has beenaninconveniencefor you." “That’s a greatquestion! I’llhave an answerfor you in just asecond.” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” I’d beupsetabout this,too.”Have agreatFriday!"Thank youfor taking thetime toexplain what'sgoing on.” “I’m sorryyou’redealing withthis,[Name].” Just so I’mon the samepage, theproblem is…“I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” I'm sorryto hearthat, {helpcm}“I’d feel thesame way ifthishappened tome.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “Hey [Name]!Thanks foryourmessage. I’mon it!” “Do youmind if I aska few morequestions?” "By the endof this callwe will getyou takencare of." “You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “Thank you forbringing this tomy attention.We can fix thistoday.”“I know howfrustrating itcan be – let’ssee how wecan help…”  “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "I bet thathas beenfrustratingfor you." “What you haveexperienced isno moreacceptable to usthan it is to you.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” “I completelyunderstandwhy you’dwant that.” “Yes, thatconcernsme. Let mecheck on itright now.” 

Talk Off Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I am sure that has been an inconvenience for you."
  2. “That’s a great question! I’ll have an answer for you in just a second.”
  3. “You’ve been with us a long time. Let me take a closer look at your account.”
  4. I’d be upset about this, too.”
  5. Have a great Friday!
  6. "Thank you for taking the time to explain what's going on.”
  7. “I’m sorry you’re dealing with this, [Name].”
  8. Just so I’m on the same page, the problem is…
  9. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”
  10. I'm sorry to hear that, {help cm}
  11. “I’d feel the same way if this happened to me.”
  12. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  13. “Hey [Name]! Thanks for your message. I’m on it!”
  14. “Do you mind if I ask a few more questions?”
  15. "By the end of this call we will get you taken care of."
  16. “You’re right, you shouldn’t be experiencing that. I’m here to help.”
  17. “Thank you for bringing this to my attention. We can fix this today.”
  18. “I know how frustrating it can be – let’s see how we can help…”
  19. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  20. "I bet that has been frustrating for you."
  21. “What you have experienced is no more acceptable to us than it is to you.”
  22. “If I’ve understood you correctly, you’re having trouble with…”
  23. “I completely understand why you’d want that.”
  24. “Yes, that concerns me. Let me check on it right now.”