“What you haveexperienced isno moreacceptable to usthan it is to you.” “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” “Do youmind if I aska few morequestions?” Just so I’mon the samepage, theproblem is…“If I’veunderstood youcorrectly, you’rehaving troublewith…” Have agreatFriday!"I bet thathas beenfrustratingfor you." “I completelyunderstandwhy you’dwant that.” “Thank you forbringing this tomy attention.We can fix thistoday.”“I’d feel thesame way ifthishappened tome.” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” I'm sorryto hearthat, {helpcm}“You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “Hey [Name]!Thanks foryourmessage. I’mon it!” “Yes, thatconcernsme. Let mecheck on itright now.” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “I know howfrustrating itcan be – let’ssee how wecan help…”  "I am surethat has beenaninconveniencefor you." “I’m sorryyou’redealing withthis,[Name].” I’d beupsetabout this,too.”“Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "By the endof this callwe will getyou takencare of." "Thank youfor taking thetime toexplain what'sgoing on.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “What you haveexperienced isno moreacceptable to usthan it is to you.” “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” “Do youmind if I aska few morequestions?” Just so I’mon the samepage, theproblem is…“If I’veunderstood youcorrectly, you’rehaving troublewith…” Have agreatFriday!"I bet thathas beenfrustratingfor you." “I completelyunderstandwhy you’dwant that.” “Thank you forbringing this tomy attention.We can fix thistoday.”“I’d feel thesame way ifthishappened tome.” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” I'm sorryto hearthat, {helpcm}“You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “Hey [Name]!Thanks foryourmessage. I’mon it!” “Yes, thatconcernsme. Let mecheck on itright now.” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “I know howfrustrating itcan be – let’ssee how wecan help…”  "I am surethat has beenaninconveniencefor you." “I’m sorryyou’redealing withthis,[Name].” I’d beupsetabout this,too.”“Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "By the endof this callwe will getyou takencare of." "Thank youfor taking thetime toexplain what'sgoing on.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” 

Talk Off Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “What you have experienced is no more acceptable to us than it is to you.”
  2. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”
  3. “Do you mind if I ask a few more questions?”
  4. Just so I’m on the same page, the problem is…
  5. “If I’ve understood you correctly, you’re having trouble with…”
  6. Have a great Friday!
  7. "I bet that has been frustrating for you."
  8. “I completely understand why you’d want that.”
  9. “Thank you for bringing this to my attention. We can fix this today.”
  10. “I’d feel the same way if this happened to me.”
  11. “That’s a great question! I’ll have an answer for you in just a second.”
  12. I'm sorry to hear that, {help cm}
  13. “You’re right, you shouldn’t be experiencing that. I’m here to help.”
  14. “Hey [Name]! Thanks for your message. I’m on it!”
  15. “Yes, that concerns me. Let me check on it right now.”
  16. “You’ve been with us a long time. Let me take a closer look at your account.”
  17. “I know how frustrating it can be – let’s see how we can help…”
  18. "I am sure that has been an inconvenience for you."
  19. “I’m sorry you’re dealing with this, [Name].”
  20. I’d be upset about this, too.”
  21. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  22. "By the end of this call we will get you taken care of."
  23. "Thank you for taking the time to explain what's going on.”
  24. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”