“Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” Just so I’mon the samepage, theproblem is…“What you haveexperienced isno moreacceptable to usthan it is to you.” “You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “I’m sorryyou’redealing withthis,[Name].” "I am surethat has beenaninconveniencefor you." “If I’veunderstood youcorrectly, you’rehaving troublewith…” Have agreatFriday!“Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "Thank youfor taking thetime toexplain what'sgoing on.” "I bet thathas beenfrustratingfor you." “That’s a greatquestion! I’llhave an answerfor you in just asecond.” I'm sorryto hearthat, {helpcm}“Yes, thatconcernsme. Let mecheck on itright now.” “I’d feel thesame way ifthishappened tome.” “Hey [Name]!Thanks foryourmessage. I’mon it!” I’d beupsetabout this,too.”“I completelyunderstandwhy you’dwant that.” “Do youmind if I aska few morequestions?” “Thank you forbringing this tomy attention.We can fix thistoday.”"By the endof this callwe will getyou takencare of." “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” “I know howfrustrating itcan be – let’ssee how wecan help…”  “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” Just so I’mon the samepage, theproblem is…“What you haveexperienced isno moreacceptable to usthan it is to you.” “You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “I’m sorryyou’redealing withthis,[Name].” "I am surethat has beenaninconveniencefor you." “If I’veunderstood youcorrectly, you’rehaving troublewith…” Have agreatFriday!“Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "Thank youfor taking thetime toexplain what'sgoing on.” "I bet thathas beenfrustratingfor you." “That’s a greatquestion! I’llhave an answerfor you in just asecond.” I'm sorryto hearthat, {helpcm}“Yes, thatconcernsme. Let mecheck on itright now.” “I’d feel thesame way ifthishappened tome.” “Hey [Name]!Thanks foryourmessage. I’mon it!” I’d beupsetabout this,too.”“I completelyunderstandwhy you’dwant that.” “Do youmind if I aska few morequestions?” “Thank you forbringing this tomy attention.We can fix thistoday.”"By the endof this callwe will getyou takencare of." “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” “I know howfrustrating itcan be – let’ssee how wecan help…”  

Talk Off Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  2. “You’ve been with us a long time. Let me take a closer look at your account.”
  3. Just so I’m on the same page, the problem is…
  4. “What you have experienced is no more acceptable to us than it is to you.”
  5. “You’re right, you shouldn’t be experiencing that. I’m here to help.”
  6. “I’m sorry you’re dealing with this, [Name].”
  7. "I am sure that has been an inconvenience for you."
  8. “If I’ve understood you correctly, you’re having trouble with…”
  9. Have a great Friday!
  10. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  11. "Thank you for taking the time to explain what's going on.”
  12. "I bet that has been frustrating for you."
  13. “That’s a great question! I’ll have an answer for you in just a second.”
  14. I'm sorry to hear that, {help cm}
  15. “Yes, that concerns me. Let me check on it right now.”
  16. “I’d feel the same way if this happened to me.”
  17. “Hey [Name]! Thanks for your message. I’m on it!”
  18. I’d be upset about this, too.”
  19. “I completely understand why you’d want that.”
  20. “Do you mind if I ask a few more questions?”
  21. “Thank you for bringing this to my attention. We can fix this today.”
  22. "By the end of this call we will get you taken care of."
  23. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”
  24. “I know how frustrating it can be – let’s see how we can help…”