“I’m sorryyou’redealing withthis,[Name].” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "By the endof this callwe will getyou takencare of." “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” Have agreatFriday!“You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” Just so I’mon the samepage, theproblem is…“Thank you forbringing this tomy attention.We can fix thistoday.”"I am surethat has beenaninconveniencefor you." “Do youmind if I aska few morequestions?” “I completelyunderstandwhy you’dwant that.” “I know howfrustrating itcan be – let’ssee how wecan help…”  “What you haveexperienced isno moreacceptable to usthan it is to you.” “Yes, thatconcernsme. Let mecheck on itright now.” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” I'm sorryto hearthat, {helpcm}“I’d feel thesame way ifthishappened tome.” “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” "Thank youfor taking thetime toexplain what'sgoing on.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” "I bet thathas beenfrustratingfor you." I’d beupsetabout this,too.”“Hey [Name]!Thanks foryourmessage. I’mon it!” “I’m sorryyou’redealing withthis,[Name].” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "By the endof this callwe will getyou takencare of." “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” Have agreatFriday!“You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” Just so I’mon the samepage, theproblem is…“Thank you forbringing this tomy attention.We can fix thistoday.”"I am surethat has beenaninconveniencefor you." “Do youmind if I aska few morequestions?” “I completelyunderstandwhy you’dwant that.” “I know howfrustrating itcan be – let’ssee how wecan help…”  “What you haveexperienced isno moreacceptable to usthan it is to you.” “Yes, thatconcernsme. Let mecheck on itright now.” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” I'm sorryto hearthat, {helpcm}“I’d feel thesame way ifthishappened tome.” “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” "Thank youfor taking thetime toexplain what'sgoing on.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” "I bet thathas beenfrustratingfor you." I’d beupsetabout this,too.”“Hey [Name]!Thanks foryourmessage. I’mon it!” 

Talk Off Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’m sorry you’re dealing with this, [Name].”
  2. “That’s a great question! I’ll have an answer for you in just a second.”
  3. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  4. "By the end of this call we will get you taken care of."
  5. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  6. Have a great Friday!
  7. “You’re right, you shouldn’t be experiencing that. I’m here to help.”
  8. Just so I’m on the same page, the problem is…
  9. “Thank you for bringing this to my attention. We can fix this today.”
  10. "I am sure that has been an inconvenience for you."
  11. “Do you mind if I ask a few more questions?”
  12. “I completely understand why you’d want that.”
  13. “I know how frustrating it can be – let’s see how we can help…”
  14. “What you have experienced is no more acceptable to us than it is to you.”
  15. “Yes, that concerns me. Let me check on it right now.”
  16. “You’ve been with us a long time. Let me take a closer look at your account.”
  17. I'm sorry to hear that, {help cm}
  18. “I’d feel the same way if this happened to me.”
  19. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”
  20. "Thank you for taking the time to explain what's going on.”
  21. “If I’ve understood you correctly, you’re having trouble with…”
  22. "I bet that has been frustrating for you."
  23. I’d be upset about this, too.”
  24. “Hey [Name]! Thanks for your message. I’m on it!”