“What you haveexperienced isno moreacceptable to usthan it is to you.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” I’d beupsetabout this,too.”“I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” “Do youmind if I aska few morequestions?” “Hey [Name]!Thanks foryourmessage. I’mon it!” “Thank you forbringing this tomy attention.We can fix thistoday.”“Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "I am surethat has beenaninconveniencefor you." “Yes, thatconcernsme. Let mecheck on itright now.” “I completelyunderstandwhy you’dwant that.” "Thank youfor taking thetime toexplain what'sgoing on.” “I know howfrustrating itcan be – let’ssee how wecan help…”  "By the endof this callwe will getyou takencare of." Just so I’mon the samepage, theproblem is…“I’m sorryyou’redealing withthis,[Name].” Have agreatFriday!“You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “I’d feel thesame way ifthishappened tome.” I'm sorryto hearthat, {helpcm}"I bet thathas beenfrustratingfor you." “What you haveexperienced isno moreacceptable to usthan it is to you.” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” I’d beupsetabout this,too.”“I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” “Do youmind if I aska few morequestions?” “Hey [Name]!Thanks foryourmessage. I’mon it!” “Thank you forbringing this tomy attention.We can fix thistoday.”“Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” "I am surethat has beenaninconveniencefor you." “Yes, thatconcernsme. Let mecheck on itright now.” “I completelyunderstandwhy you’dwant that.” "Thank youfor taking thetime toexplain what'sgoing on.” “I know howfrustrating itcan be – let’ssee how wecan help…”  "By the endof this callwe will getyou takencare of." Just so I’mon the samepage, theproblem is…“I’m sorryyou’redealing withthis,[Name].” Have agreatFriday!“You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “I’d feel thesame way ifthishappened tome.” I'm sorryto hearthat, {helpcm}"I bet thathas beenfrustratingfor you." 

Talk Off Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “What you have experienced is no more acceptable to us than it is to you.”
  2. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  3. “You’ve been with us a long time. Let me take a closer look at your account.”
  4. “If I’ve understood you correctly, you’re having trouble with…”
  5. “That’s a great question! I’ll have an answer for you in just a second.”
  6. I’d be upset about this, too.”
  7. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”
  8. “Do you mind if I ask a few more questions?”
  9. “Hey [Name]! Thanks for your message. I’m on it!”
  10. “Thank you for bringing this to my attention. We can fix this today.”
  11. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  12. "I am sure that has been an inconvenience for you."
  13. “Yes, that concerns me. Let me check on it right now.”
  14. “I completely understand why you’d want that.”
  15. "Thank you for taking the time to explain what's going on.”
  16. “I know how frustrating it can be – let’s see how we can help…”
  17. "By the end of this call we will get you taken care of."
  18. Just so I’m on the same page, the problem is…
  19. “I’m sorry you’re dealing with this, [Name].”
  20. Have a great Friday!
  21. “You’re right, you shouldn’t be experiencing that. I’m here to help.”
  22. “I’d feel the same way if this happened to me.”
  23. I'm sorry to hear that, {help cm}
  24. "I bet that has been frustrating for you."