“You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “Thank you forbringing this tomy attention.We can fix thistoday.”"I am surethat has beenaninconveniencefor you." Just so I’mon the samepage, theproblem is…"By the endof this callwe will getyou takencare of." I'm sorryto hearthat, {helpcm}“I’d feel thesame way ifthishappened tome.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” “I’m sorryyou’redealing withthis,[Name].” “What you haveexperienced isno moreacceptable to usthan it is to you.” “I completelyunderstandwhy you’dwant that.” “Hey [Name]!Thanks foryourmessage. I’mon it!” Have agreatFriday!“You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “I know howfrustrating itcan be – let’ssee how wecan help…”  “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” I’d beupsetabout this,too.”“Do youmind if I aska few morequestions?” “Yes, thatconcernsme. Let mecheck on itright now.” "Thank youfor taking thetime toexplain what'sgoing on.” "I bet thathas beenfrustratingfor you." “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “You’ve beenwith us a longtime. Let metake a closerlook at youraccount.” “Thank you forbringing this tomy attention.We can fix thistoday.”"I am surethat has beenaninconveniencefor you." Just so I’mon the samepage, theproblem is…"By the endof this callwe will getyou takencare of." I'm sorryto hearthat, {helpcm}“I’d feel thesame way ifthishappened tome.” “If I’veunderstood youcorrectly, you’rehaving troublewith…” “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” “That’s a greatquestion! I’llhave an answerfor you in just asecond.” “I’m sorryyou’redealing withthis,[Name].” “What you haveexperienced isno moreacceptable to usthan it is to you.” “I completelyunderstandwhy you’dwant that.” “Hey [Name]!Thanks foryourmessage. I’mon it!” Have agreatFriday!“You’re right,you shouldn’tbe experiencingthat. I’m here tohelp.” “I know howfrustrating itcan be – let’ssee how wecan help…”  “I’m sorry you arehaving thisproblem. Let’s seeif there is anythingwe can do to helpthe situation.” I’d beupsetabout this,too.”“Do youmind if I aska few morequestions?” “Yes, thatconcernsme. Let mecheck on itright now.” "Thank youfor taking thetime toexplain what'sgoing on.” "I bet thathas beenfrustratingfor you." “Now that I amaware of thesituation, I willdefinitely try mybest to fix it foryou.” 

Talk Off Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “You’ve been with us a long time. Let me take a closer look at your account.”
  2. “Thank you for bringing this to my attention. We can fix this today.”
  3. "I am sure that has been an inconvenience for you."
  4. Just so I’m on the same page, the problem is…
  5. "By the end of this call we will get you taken care of."
  6. I'm sorry to hear that, {help cm}
  7. “I’d feel the same way if this happened to me.”
  8. “If I’ve understood you correctly, you’re having trouble with…”
  9. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”
  10. “That’s a great question! I’ll have an answer for you in just a second.”
  11. “I’m sorry you’re dealing with this, [Name].”
  12. “What you have experienced is no more acceptable to us than it is to you.”
  13. “I completely understand why you’d want that.”
  14. “Hey [Name]! Thanks for your message. I’m on it!”
  15. Have a great Friday!
  16. “You’re right, you shouldn’t be experiencing that. I’m here to help.”
  17. “I know how frustrating it can be – let’s see how we can help…”
  18. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”
  19. I’d be upset about this, too.”
  20. “Do you mind if I ask a few more questions?”
  21. “Yes, that concerns me. Let me check on it right now.”
  22. "Thank you for taking the time to explain what's going on.”
  23. "I bet that has been frustrating for you."
  24. “Now that I am aware of the situation, I will definitely try my best to fix it for you.”