This bingo card has a free space and 24 words: Have a great Friday!, I'm sorry to hear that, {help cm}, “Thank you for bringing this to my attention. We can fix this today.”, Just so I’m on the same page, the problem is…, “You’ve been with us a long time. Let me take a closer look at your account.”, “I completely understand why you’d want that.”, "By the end of this call we will get you taken care of.", “I’d feel the same way if this happened to me.”, “That’s a great question! I’ll have an answer for you in just a second.”, “Do you mind if I ask a few more questions?”, “Now that I am aware of the situation, I will definitely try my best to fix it for you.”, “You’re right, you shouldn’t be experiencing that. I’m here to help.”, “I know how frustrating it can be – let’s see how we can help…”, I’d be upset about this, too.”, “Hey [Name]! Thanks for your message. I’m on it!”, “I’m sorry you’re dealing with this, [Name].”, "I bet that has been frustrating for you.", “Yes, that concerns me. Let me check on it right now.”, “What you have experienced is no more acceptable to us than it is to you.”, “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”, "Thank you for taking the time to explain what's going on.”, “If I’ve understood you correctly, you’re having trouble with…”, "I am sure that has been an inconvenience for you." and “Now that I am aware of the situation, I will definitely try my best to fix it for you.”.
⚠ This card has duplicate items: “Now that I am aware of the situation, I will definitely try my best to fix it for you.” (2)
Tune In Not Out | Empathy Bingo | Empathy and Required Information Bingo | Empathy Bingo | Useful phrases to deal with a complaint
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