ReferredSomeone ToThe DentalVendorUsed YourStatePortal/ContactOE For StatePortal CheckMemberCallingFor PCPChangeAdvised AMemberThey WereInactiveGot VerbalAuthorizationOn A CallNew YorkMemberCalling ForPharmacyAdvised AMemberThat TheyWere ActiveProviderCalling ForClaimsStatusReferredTo HealthyRewardsFor VABSent ARequestToEnrollmentReceived AnAuthorizationStatus CallProvided AProviderWithAuthorizationFax NumberCall FromMemberWho NeverReceived AnID CardRecieve aCall From AParent CallingFor MinorMemberMemberStated TheyReceived ALetterHOPPReferralFormCompletedDuring CallReferredSomeoneTo TheStateReceivedA MemberBilled CallYou Stated ThePost CallSurveyReminder atthe end of thecall.Called AProvider'sOfficeGaveBestInterestOn A CallReceived ACall From AnIrateMember Member TellsYou ThatThey WillCompleteThe surveyReceivedA GhostCallReferredSomeone ToThe DentalVendorUsed YourStatePortal/ContactOE For StatePortal CheckMemberCallingFor PCPChangeAdvised AMemberThey WereInactiveGot VerbalAuthorizationOn A CallNew YorkMemberCalling ForPharmacyAdvised AMemberThat TheyWere ActiveProviderCalling ForClaimsStatusReferredTo HealthyRewardsFor VABSent ARequestToEnrollmentReceived AnAuthorizationStatus CallProvided AProviderWithAuthorizationFax NumberCall FromMemberWho NeverReceived AnID CardRecieve aCall From AParent CallingFor MinorMemberMemberStated TheyReceived ALetterHOPPReferralFormCompletedDuring CallReferredSomeoneTo TheStateReceivedA MemberBilled CallYou Stated ThePost CallSurveyReminder atthe end of thecall.Called AProvider'sOfficeGaveBestInterestOn A CallReceived ACall From AnIrateMember Member TellsYou ThatThey WillCompleteThe surveyReceivedA GhostCall

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referred Someone To The Dental Vendor
  2. Used Your State Portal/Contact OE For State Portal Check
  3. Member Calling For PCP Change
  4. Advised A Member They Were Inactive
  5. Got Verbal Authorization On A Call
  6. New York Member Calling For Pharmacy
  7. Advised A Member That They Were Active
  8. Provider Calling For Claims Status
  9. Referred To Healthy Rewards For VAB
  10. Sent A Request To Enrollment
  11. Received An Authorization Status Call
  12. Provided A Provider With Authorization Fax Number
  13. Call From Member Who Never Received An ID Card
  14. Recieve a Call From A Parent Calling For Minor Member
  15. Member Stated They Received A Letter
  16. HOPP Referral Form Completed During Call
  17. Referred Someone To The State
  18. Received A Member Billed Call
  19. You Stated The Post Call Survey Reminder at the end of the call.
  20. Called A Provider's Office
  21. Gave Best Interest On A Call
  22. Received A Call From An Irate Member
  23. Member Tells You That They Will Complete The survey
  24. Received A Ghost Call