ReceivedA GhostCallReferredSomeoneTo TheStateReferredSomeone ToThe DentalVendorGot VerbalAuthorizationOn A CallReferredTo HealthyRewardsFor VABReceived AnAuthorizationStatus CallAdvised AMemberThat TheyWere ActiveHOPPReferralFormCompletedDuring CallReceived ACall From AnIrateMember GaveBestInterestOn A CallMember TellsYou ThatThey WillCompleteThe surveyCalled AProvider'sOfficeYou Stated ThePost CallSurveyReminder atthe end of thecall.ReceivedA MemberBilled CallRecieve aCall From AParent CallingFor MinorMemberProviderCalling ForClaimsStatusProvided AProviderWithAuthorizationFax NumberUsed YourStatePortal/ContactOE For StatePortal CheckCall FromMemberWho NeverReceived AnID CardAdvised AMemberThey WereInactiveNew YorkMemberCalling ForPharmacySent ARequestToEnrollmentMemberStated TheyReceived ALetterMemberCallingFor PCPChangeReceivedA GhostCallReferredSomeoneTo TheStateReferredSomeone ToThe DentalVendorGot VerbalAuthorizationOn A CallReferredTo HealthyRewardsFor VABReceived AnAuthorizationStatus CallAdvised AMemberThat TheyWere ActiveHOPPReferralFormCompletedDuring CallReceived ACall From AnIrateMember GaveBestInterestOn A CallMember TellsYou ThatThey WillCompleteThe surveyCalled AProvider'sOfficeYou Stated ThePost CallSurveyReminder atthe end of thecall.ReceivedA MemberBilled CallRecieve aCall From AParent CallingFor MinorMemberProviderCalling ForClaimsStatusProvided AProviderWithAuthorizationFax NumberUsed YourStatePortal/ContactOE For StatePortal CheckCall FromMemberWho NeverReceived AnID CardAdvised AMemberThey WereInactiveNew YorkMemberCalling ForPharmacySent ARequestToEnrollmentMemberStated TheyReceived ALetterMemberCallingFor PCPChange

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received A Ghost Call
  2. Referred Someone To The State
  3. Referred Someone To The Dental Vendor
  4. Got Verbal Authorization On A Call
  5. Referred To Healthy Rewards For VAB
  6. Received An Authorization Status Call
  7. Advised A Member That They Were Active
  8. HOPP Referral Form Completed During Call
  9. Received A Call From An Irate Member
  10. Gave Best Interest On A Call
  11. Member Tells You That They Will Complete The survey
  12. Called A Provider's Office
  13. You Stated The Post Call Survey Reminder at the end of the call.
  14. Received A Member Billed Call
  15. Recieve a Call From A Parent Calling For Minor Member
  16. Provider Calling For Claims Status
  17. Provided A Provider With Authorization Fax Number
  18. Used Your State Portal/Contact OE For State Portal Check
  19. Call From Member Who Never Received An ID Card
  20. Advised A Member They Were Inactive
  21. New York Member Calling For Pharmacy
  22. Sent A Request To Enrollment
  23. Member Stated They Received A Letter
  24. Member Calling For PCP Change