Advised AMemberThey WereInactiveYou Stated ThePost CallSurveyReminder atthe end of thecall.Sent ARequestToEnrollmentReferredSomeone ToThe DentalVendorGaveBestInterestOn A CallMember TellsYou ThatThey WillCompleteThe surveyCall FromMemberWho NeverReceived AnID CardGot VerbalAuthorizationOn A CallCalled AProvider'sOfficeNew YorkMemberCalling ForPharmacyReceivedA GhostCallUsed YourStatePortal/ContactOE For StatePortal CheckReferredTo HealthyRewardsFor VABReceived AnAuthorizationStatus CallRecieve aCall From AParent CallingFor MinorMemberMemberStated TheyReceived ALetterReceived ACall From AnIrateMember ReceivedA MemberBilled CallReferredSomeoneTo TheStateProvided AProviderWithAuthorizationFax NumberHOPPReferralFormCompletedDuring CallProviderCalling ForClaimsStatusMemberCallingFor PCPChangeAdvised AMemberThat TheyWere ActiveAdvised AMemberThey WereInactiveYou Stated ThePost CallSurveyReminder atthe end of thecall.Sent ARequestToEnrollmentReferredSomeone ToThe DentalVendorGaveBestInterestOn A CallMember TellsYou ThatThey WillCompleteThe surveyCall FromMemberWho NeverReceived AnID CardGot VerbalAuthorizationOn A CallCalled AProvider'sOfficeNew YorkMemberCalling ForPharmacyReceivedA GhostCallUsed YourStatePortal/ContactOE For StatePortal CheckReferredTo HealthyRewardsFor VABReceived AnAuthorizationStatus CallRecieve aCall From AParent CallingFor MinorMemberMemberStated TheyReceived ALetterReceived ACall From AnIrateMember ReceivedA MemberBilled CallReferredSomeoneTo TheStateProvided AProviderWithAuthorizationFax NumberHOPPReferralFormCompletedDuring CallProviderCalling ForClaimsStatusMemberCallingFor PCPChangeAdvised AMemberThat TheyWere Active

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advised A Member They Were Inactive
  2. You Stated The Post Call Survey Reminder at the end of the call.
  3. Sent A Request To Enrollment
  4. Referred Someone To The Dental Vendor
  5. Gave Best Interest On A Call
  6. Member Tells You That They Will Complete The survey
  7. Call From Member Who Never Received An ID Card
  8. Got Verbal Authorization On A Call
  9. Called A Provider's Office
  10. New York Member Calling For Pharmacy
  11. Received A Ghost Call
  12. Used Your State Portal/Contact OE For State Portal Check
  13. Referred To Healthy Rewards For VAB
  14. Received An Authorization Status Call
  15. Recieve a Call From A Parent Calling For Minor Member
  16. Member Stated They Received A Letter
  17. Received A Call From An Irate Member
  18. Received A Member Billed Call
  19. Referred Someone To The State
  20. Provided A Provider With Authorization Fax Number
  21. HOPP Referral Form Completed During Call
  22. Provider Calling For Claims Status
  23. Member Calling For PCP Change
  24. Advised A Member That They Were Active