GaveBestInterestOn A CallReceived ACall From AnIrateMember Advised AMemberThey WereInactiveReferredSomeone ToThe DentalVendorReceived AnAuthorizationStatus CallMemberStated TheyReceived ALetterReceivedA GhostCallYou Stated ThePost CallSurveyReminder atthe end of thecall.ReceivedA MemberBilled CallProvided AProviderWithAuthorizationFax NumberProviderCalling ForClaimsStatusSent ARequestToEnrollmentCalled AProvider'sOfficeHOPPReferralFormCompletedDuring CallMember TellsYou ThatThey WillCompleteThe surveyReferredTo HealthyRewardsFor VABRecieve aCall From AParent CallingFor MinorMemberMemberCallingFor PCPChangeReferredSomeoneTo TheStateGot VerbalAuthorizationOn A CallNew YorkMemberCalling ForPharmacyAdvised AMemberThat TheyWere ActiveCall FromMemberWho NeverReceived AnID CardUsed YourStatePortal/ContactOE For StatePortal CheckGaveBestInterestOn A CallReceived ACall From AnIrateMember Advised AMemberThey WereInactiveReferredSomeone ToThe DentalVendorReceived AnAuthorizationStatus CallMemberStated TheyReceived ALetterReceivedA GhostCallYou Stated ThePost CallSurveyReminder atthe end of thecall.ReceivedA MemberBilled CallProvided AProviderWithAuthorizationFax NumberProviderCalling ForClaimsStatusSent ARequestToEnrollmentCalled AProvider'sOfficeHOPPReferralFormCompletedDuring CallMember TellsYou ThatThey WillCompleteThe surveyReferredTo HealthyRewardsFor VABRecieve aCall From AParent CallingFor MinorMemberMemberCallingFor PCPChangeReferredSomeoneTo TheStateGot VerbalAuthorizationOn A CallNew YorkMemberCalling ForPharmacyAdvised AMemberThat TheyWere ActiveCall FromMemberWho NeverReceived AnID CardUsed YourStatePortal/ContactOE For StatePortal Check

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave Best Interest On A Call
  2. Received A Call From An Irate Member
  3. Advised A Member They Were Inactive
  4. Referred Someone To The Dental Vendor
  5. Received An Authorization Status Call
  6. Member Stated They Received A Letter
  7. Received A Ghost Call
  8. You Stated The Post Call Survey Reminder at the end of the call.
  9. Received A Member Billed Call
  10. Provided A Provider With Authorization Fax Number
  11. Provider Calling For Claims Status
  12. Sent A Request To Enrollment
  13. Called A Provider's Office
  14. HOPP Referral Form Completed During Call
  15. Member Tells You That They Will Complete The survey
  16. Referred To Healthy Rewards For VAB
  17. Recieve a Call From A Parent Calling For Minor Member
  18. Member Calling For PCP Change
  19. Referred Someone To The State
  20. Got Verbal Authorization On A Call
  21. New York Member Calling For Pharmacy
  22. Advised A Member That They Were Active
  23. Call From Member Who Never Received An ID Card
  24. Used Your State Portal/Contact OE For State Portal Check