Advised AMemberThey WereInactiveProvided AProviderWithAuthorizationFax NumberReferredSomeoneTo TheStateRecieve aCall From AParent CallingFor MinorMemberMemberCallingFor PCPChangeProviderCalling ForClaimsStatusReceived AnAuthorizationStatus CallGaveBestInterestOn A CallGot VerbalAuthorizationOn A CallReceivedA MemberBilled CallHOPPReferralFormCompletedDuring CallMember TellsYou ThatThey WillCompleteThe surveyReceived ACall From AnIrateMember You Stated ThePost CallSurveyReminder atthe end of thecall.ReferredTo HealthyRewardsFor VABSent ARequestToEnrollmentAdvised AMemberThat TheyWere ActiveReferredSomeone ToThe DentalVendorCall FromMemberWho NeverReceived AnID CardCalled AProvider'sOfficeReceivedA GhostCallNew YorkMemberCalling ForPharmacyMemberStated TheyReceived ALetterUsed YourStatePortal/ContactOE For StatePortal CheckAdvised AMemberThey WereInactiveProvided AProviderWithAuthorizationFax NumberReferredSomeoneTo TheStateRecieve aCall From AParent CallingFor MinorMemberMemberCallingFor PCPChangeProviderCalling ForClaimsStatusReceived AnAuthorizationStatus CallGaveBestInterestOn A CallGot VerbalAuthorizationOn A CallReceivedA MemberBilled CallHOPPReferralFormCompletedDuring CallMember TellsYou ThatThey WillCompleteThe surveyReceived ACall From AnIrateMember You Stated ThePost CallSurveyReminder atthe end of thecall.ReferredTo HealthyRewardsFor VABSent ARequestToEnrollmentAdvised AMemberThat TheyWere ActiveReferredSomeone ToThe DentalVendorCall FromMemberWho NeverReceived AnID CardCalled AProvider'sOfficeReceivedA GhostCallNew YorkMemberCalling ForPharmacyMemberStated TheyReceived ALetterUsed YourStatePortal/ContactOE For StatePortal Check

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advised A Member They Were Inactive
  2. Provided A Provider With Authorization Fax Number
  3. Referred Someone To The State
  4. Recieve a Call From A Parent Calling For Minor Member
  5. Member Calling For PCP Change
  6. Provider Calling For Claims Status
  7. Received An Authorization Status Call
  8. Gave Best Interest On A Call
  9. Got Verbal Authorization On A Call
  10. Received A Member Billed Call
  11. HOPP Referral Form Completed During Call
  12. Member Tells You That They Will Complete The survey
  13. Received A Call From An Irate Member
  14. You Stated The Post Call Survey Reminder at the end of the call.
  15. Referred To Healthy Rewards For VAB
  16. Sent A Request To Enrollment
  17. Advised A Member That They Were Active
  18. Referred Someone To The Dental Vendor
  19. Call From Member Who Never Received An ID Card
  20. Called A Provider's Office
  21. Received A Ghost Call
  22. New York Member Calling For Pharmacy
  23. Member Stated They Received A Letter
  24. Used Your State Portal/Contact OE For State Portal Check