Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. You Stated The Post Call Survey Reminder at the end of the call.
2. Member Calling For PCP Change
3. Received A Member Billed Call
4. Member Tells You That They Will Complete The survey
5. Member Stated They Received A Letter
6. New York Member Calling For Pharmacy
7. Referred Someone To The State
8. Provided A Provider With Authorization Fax Number
9. Recieve a Call From A Parent Calling For Minor Member
10. Used Your State Portal/Contact OE For State Portal Check
11. HOPP Referral Form Completed During Call
12. Call From Member Who Never Received An ID Card
13. Advised A Member That They Were Active
14. Received A Call From An Irate Member
15. Called A Provider's Office
16. Received A Ghost Call
17. Sent A Request To Enrollment
18. Referred To Healthy Rewards For VAB
19. Advised A Member They Were Inactive
20. Received An Authorization Status Call
21. Got Verbal Authorization On A Call
22. Referred Someone To The Dental Vendor
23. Provider Calling For Claims Status
24. Gave Best Interest On A Call