Received AnAuthorizationStatus CallProviderCalling ForClaimsStatusReferredTo HealthyRewardsFor VABMemberStated TheyReceived ALetterMember TellsYou ThatThey WillCompleteThe surveyCall FromMemberWho NeverReceived AnID CardGot VerbalAuthorizationOn A CallRecieve aCall From AParent CallingFor MinorMemberReceivedA GhostCallHOPPReferralFormCompletedDuring CallNew YorkMemberCalling ForPharmacyReferredSomeoneTo TheStateProvided AProviderWithAuthorizationFax NumberUsed YourStatePortal/ContactOE For StatePortal CheckReceived ACall From AnIrateMember Called AProvider'sOfficeMemberCallingFor PCPChangeYou Stated ThePost CallSurveyReminder atthe end of thecall.Sent ARequestToEnrollmentGaveBestInterestOn A CallAdvised AMemberThat TheyWere ActiveReferredSomeone ToThe DentalVendorReceivedA MemberBilled CallAdvised AMemberThey WereInactiveReceived AnAuthorizationStatus CallProviderCalling ForClaimsStatusReferredTo HealthyRewardsFor VABMemberStated TheyReceived ALetterMember TellsYou ThatThey WillCompleteThe surveyCall FromMemberWho NeverReceived AnID CardGot VerbalAuthorizationOn A CallRecieve aCall From AParent CallingFor MinorMemberReceivedA GhostCallHOPPReferralFormCompletedDuring CallNew YorkMemberCalling ForPharmacyReferredSomeoneTo TheStateProvided AProviderWithAuthorizationFax NumberUsed YourStatePortal/ContactOE For StatePortal CheckReceived ACall From AnIrateMember Called AProvider'sOfficeMemberCallingFor PCPChangeYou Stated ThePost CallSurveyReminder atthe end of thecall.Sent ARequestToEnrollmentGaveBestInterestOn A CallAdvised AMemberThat TheyWere ActiveReferredSomeone ToThe DentalVendorReceivedA MemberBilled CallAdvised AMemberThey WereInactive

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received An Authorization Status Call
  2. Provider Calling For Claims Status
  3. Referred To Healthy Rewards For VAB
  4. Member Stated They Received A Letter
  5. Member Tells You That They Will Complete The survey
  6. Call From Member Who Never Received An ID Card
  7. Got Verbal Authorization On A Call
  8. Recieve a Call From A Parent Calling For Minor Member
  9. Received A Ghost Call
  10. HOPP Referral Form Completed During Call
  11. New York Member Calling For Pharmacy
  12. Referred Someone To The State
  13. Provided A Provider With Authorization Fax Number
  14. Used Your State Portal/Contact OE For State Portal Check
  15. Received A Call From An Irate Member
  16. Called A Provider's Office
  17. Member Calling For PCP Change
  18. You Stated The Post Call Survey Reminder at the end of the call.
  19. Sent A Request To Enrollment
  20. Gave Best Interest On A Call
  21. Advised A Member That They Were Active
  22. Referred Someone To The Dental Vendor
  23. Received A Member Billed Call
  24. Advised A Member They Were Inactive