Member TellsYou ThatThey WillCompleteThe surveyReferredSomeone ToThe DentalVendorReceivedA GhostCallReceived AnAuthorizationStatus CallReceived ACall From AnIrateMember ReferredSomeoneTo TheStateProviderCalling ForClaimsStatusCall FromMemberWho NeverReceived AnID CardAdvised AMemberThey WereInactiveMemberCallingFor PCPChangeReceivedA MemberBilled CallGot VerbalAuthorizationOn A CallUsed YourStatePortal/ContactOE For StatePortal CheckAdvised AMemberThat TheyWere ActiveReferredTo HealthyRewardsFor VABHOPPReferralFormCompletedDuring CallMemberStated TheyReceived ALetterYou Stated ThePost CallSurveyReminder atthe end of thecall.Provided AProviderWithAuthorizationFax NumberRecieve aCall From AParent CallingFor MinorMemberGaveBestInterestOn A CallNew YorkMemberCalling ForPharmacySent ARequestToEnrollmentCalled AProvider'sOfficeMember TellsYou ThatThey WillCompleteThe surveyReferredSomeone ToThe DentalVendorReceivedA GhostCallReceived AnAuthorizationStatus CallReceived ACall From AnIrateMember ReferredSomeoneTo TheStateProviderCalling ForClaimsStatusCall FromMemberWho NeverReceived AnID CardAdvised AMemberThey WereInactiveMemberCallingFor PCPChangeReceivedA MemberBilled CallGot VerbalAuthorizationOn A CallUsed YourStatePortal/ContactOE For StatePortal CheckAdvised AMemberThat TheyWere ActiveReferredTo HealthyRewardsFor VABHOPPReferralFormCompletedDuring CallMemberStated TheyReceived ALetterYou Stated ThePost CallSurveyReminder atthe end of thecall.Provided AProviderWithAuthorizationFax NumberRecieve aCall From AParent CallingFor MinorMemberGaveBestInterestOn A CallNew YorkMemberCalling ForPharmacySent ARequestToEnrollmentCalled AProvider'sOffice

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member Tells You That They Will Complete The survey
  2. Referred Someone To The Dental Vendor
  3. Received A Ghost Call
  4. Received An Authorization Status Call
  5. Received A Call From An Irate Member
  6. Referred Someone To The State
  7. Provider Calling For Claims Status
  8. Call From Member Who Never Received An ID Card
  9. Advised A Member They Were Inactive
  10. Member Calling For PCP Change
  11. Received A Member Billed Call
  12. Got Verbal Authorization On A Call
  13. Used Your State Portal/Contact OE For State Portal Check
  14. Advised A Member That They Were Active
  15. Referred To Healthy Rewards For VAB
  16. HOPP Referral Form Completed During Call
  17. Member Stated They Received A Letter
  18. You Stated The Post Call Survey Reminder at the end of the call.
  19. Provided A Provider With Authorization Fax Number
  20. Recieve a Call From A Parent Calling For Minor Member
  21. Gave Best Interest On A Call
  22. New York Member Calling For Pharmacy
  23. Sent A Request To Enrollment
  24. Called A Provider's Office