Called AProvider'sOfficeReferredSomeoneTo TheStateSent ARequestToEnrollmentReceivedA GhostCallReceived ACall From AnIrateMember Received AnAuthorizationStatus CallGot VerbalAuthorizationOn A CallUsed YourStatePortal/ContactOE For StatePortal CheckProviderCalling ForClaimsStatusHOPPReferralFormCompletedDuring CallReferredTo HealthyRewardsFor VABProvided AProviderWithAuthorizationFax NumberAdvised AMemberThey WereInactiveMemberCallingFor PCPChangeReferredSomeone ToThe DentalVendorAdvised AMemberThat TheyWere ActiveMemberStated TheyReceived ALetterMember TellsYou ThatThey WillCompleteThe surveyRecieve aCall From AParent CallingFor MinorMemberReceivedA MemberBilled CallYou Stated ThePost CallSurveyReminder atthe end of thecall.GaveBestInterestOn A CallNew YorkMemberCalling ForPharmacyCall FromMemberWho NeverReceived AnID CardCalled AProvider'sOfficeReferredSomeoneTo TheStateSent ARequestToEnrollmentReceivedA GhostCallReceived ACall From AnIrateMember Received AnAuthorizationStatus CallGot VerbalAuthorizationOn A CallUsed YourStatePortal/ContactOE For StatePortal CheckProviderCalling ForClaimsStatusHOPPReferralFormCompletedDuring CallReferredTo HealthyRewardsFor VABProvided AProviderWithAuthorizationFax NumberAdvised AMemberThey WereInactiveMemberCallingFor PCPChangeReferredSomeone ToThe DentalVendorAdvised AMemberThat TheyWere ActiveMemberStated TheyReceived ALetterMember TellsYou ThatThey WillCompleteThe surveyRecieve aCall From AParent CallingFor MinorMemberReceivedA MemberBilled CallYou Stated ThePost CallSurveyReminder atthe end of thecall.GaveBestInterestOn A CallNew YorkMemberCalling ForPharmacyCall FromMemberWho NeverReceived AnID Card

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called A Provider's Office
  2. Referred Someone To The State
  3. Sent A Request To Enrollment
  4. Received A Ghost Call
  5. Received A Call From An Irate Member
  6. Received An Authorization Status Call
  7. Got Verbal Authorization On A Call
  8. Used Your State Portal/Contact OE For State Portal Check
  9. Provider Calling For Claims Status
  10. HOPP Referral Form Completed During Call
  11. Referred To Healthy Rewards For VAB
  12. Provided A Provider With Authorization Fax Number
  13. Advised A Member They Were Inactive
  14. Member Calling For PCP Change
  15. Referred Someone To The Dental Vendor
  16. Advised A Member That They Were Active
  17. Member Stated They Received A Letter
  18. Member Tells You That They Will Complete The survey
  19. Recieve a Call From A Parent Calling For Minor Member
  20. Received A Member Billed Call
  21. You Stated The Post Call Survey Reminder at the end of the call.
  22. Gave Best Interest On A Call
  23. New York Member Calling For Pharmacy
  24. Call From Member Who Never Received An ID Card