ReferredTo HealthyRewardsFor VABReferredSomeoneTo TheStateReceivedA GhostCallYou Stated ThePost CallSurveyReminder atthe end of thecall.Member TellsYou ThatThey WillCompleteThe surveyProvided AProviderWithAuthorizationFax NumberGaveBestInterestOn A CallReceived ACall From AnIrateMember New YorkMemberCalling ForPharmacyProviderCalling ForClaimsStatusCalled AProvider'sOfficeGot VerbalAuthorizationOn A CallUsed YourStatePortal/ContactOE For StatePortal CheckCall FromMemberWho NeverReceived AnID CardMemberStated TheyReceived ALetterReceivedA MemberBilled CallRecieve aCall From AParent CallingFor MinorMemberReceived AnAuthorizationStatus CallHOPPReferralFormCompletedDuring CallReferredSomeone ToThe DentalVendorMemberCallingFor PCPChangeAdvised AMemberThat TheyWere ActiveAdvised AMemberThey WereInactiveSent ARequestToEnrollmentReferredTo HealthyRewardsFor VABReferredSomeoneTo TheStateReceivedA GhostCallYou Stated ThePost CallSurveyReminder atthe end of thecall.Member TellsYou ThatThey WillCompleteThe surveyProvided AProviderWithAuthorizationFax NumberGaveBestInterestOn A CallReceived ACall From AnIrateMember New YorkMemberCalling ForPharmacyProviderCalling ForClaimsStatusCalled AProvider'sOfficeGot VerbalAuthorizationOn A CallUsed YourStatePortal/ContactOE For StatePortal CheckCall FromMemberWho NeverReceived AnID CardMemberStated TheyReceived ALetterReceivedA MemberBilled CallRecieve aCall From AParent CallingFor MinorMemberReceived AnAuthorizationStatus CallHOPPReferralFormCompletedDuring CallReferredSomeone ToThe DentalVendorMemberCallingFor PCPChangeAdvised AMemberThat TheyWere ActiveAdvised AMemberThey WereInactiveSent ARequestToEnrollment

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referred To Healthy Rewards For VAB
  2. Referred Someone To The State
  3. Received A Ghost Call
  4. You Stated The Post Call Survey Reminder at the end of the call.
  5. Member Tells You That They Will Complete The survey
  6. Provided A Provider With Authorization Fax Number
  7. Gave Best Interest On A Call
  8. Received A Call From An Irate Member
  9. New York Member Calling For Pharmacy
  10. Provider Calling For Claims Status
  11. Called A Provider's Office
  12. Got Verbal Authorization On A Call
  13. Used Your State Portal/Contact OE For State Portal Check
  14. Call From Member Who Never Received An ID Card
  15. Member Stated They Received A Letter
  16. Received A Member Billed Call
  17. Recieve a Call From A Parent Calling For Minor Member
  18. Received An Authorization Status Call
  19. HOPP Referral Form Completed During Call
  20. Referred Someone To The Dental Vendor
  21. Member Calling For PCP Change
  22. Advised A Member That They Were Active
  23. Advised A Member They Were Inactive
  24. Sent A Request To Enrollment