MemberStated TheyReceived ALetterNew YorkMemberCalling ForPharmacyReferredSomeoneTo TheStateReceivedA GhostCallGot VerbalAuthorizationOn A CallReferredTo HealthyRewardsFor VABReceivedA MemberBilled CallAdvised AMemberThat TheyWere ActiveSent ARequestToEnrollmentAdvised AMemberThey WereInactiveRecieve aCall From AParent CallingFor MinorMemberCall FromMemberWho NeverReceived AnID CardHOPPReferralFormCompletedDuring CallReceived ACall From AnIrateMember ProviderCalling ForClaimsStatusReferredSomeone ToThe DentalVendorProvided AProviderWithAuthorizationFax NumberUsed YourStatePortal/ContactOE For StatePortal CheckReceived AnAuthorizationStatus CallMember TellsYou ThatThey WillCompleteThe surveyCalled AProvider'sOfficeYou Stated ThePost CallSurveyReminder atthe end of thecall.MemberCallingFor PCPChangeGaveBestInterestOn A CallMemberStated TheyReceived ALetterNew YorkMemberCalling ForPharmacyReferredSomeoneTo TheStateReceivedA GhostCallGot VerbalAuthorizationOn A CallReferredTo HealthyRewardsFor VABReceivedA MemberBilled CallAdvised AMemberThat TheyWere ActiveSent ARequestToEnrollmentAdvised AMemberThey WereInactiveRecieve aCall From AParent CallingFor MinorMemberCall FromMemberWho NeverReceived AnID CardHOPPReferralFormCompletedDuring CallReceived ACall From AnIrateMember ProviderCalling ForClaimsStatusReferredSomeone ToThe DentalVendorProvided AProviderWithAuthorizationFax NumberUsed YourStatePortal/ContactOE For StatePortal CheckReceived AnAuthorizationStatus CallMember TellsYou ThatThey WillCompleteThe surveyCalled AProvider'sOfficeYou Stated ThePost CallSurveyReminder atthe end of thecall.MemberCallingFor PCPChangeGaveBestInterestOn A Call

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member Stated They Received A Letter
  2. New York Member Calling For Pharmacy
  3. Referred Someone To The State
  4. Received A Ghost Call
  5. Got Verbal Authorization On A Call
  6. Referred To Healthy Rewards For VAB
  7. Received A Member Billed Call
  8. Advised A Member That They Were Active
  9. Sent A Request To Enrollment
  10. Advised A Member They Were Inactive
  11. Recieve a Call From A Parent Calling For Minor Member
  12. Call From Member Who Never Received An ID Card
  13. HOPP Referral Form Completed During Call
  14. Received A Call From An Irate Member
  15. Provider Calling For Claims Status
  16. Referred Someone To The Dental Vendor
  17. Provided A Provider With Authorization Fax Number
  18. Used Your State Portal/Contact OE For State Portal Check
  19. Received An Authorization Status Call
  20. Member Tells You That They Will Complete The survey
  21. Called A Provider's Office
  22. You Stated The Post Call Survey Reminder at the end of the call.
  23. Member Calling For PCP Change
  24. Gave Best Interest On A Call