Got VerbalAuthorizationOn A CallReceived ACall From AnIrateMember HOPPReferralFormCompletedDuring CallCalled AProvider'sOfficeReferredSomeone ToThe DentalVendorAdvised AMemberThat TheyWere ActiveReceivedA GhostCallProvided AProviderWithAuthorizationFax NumberGaveBestInterestOn A CallNew YorkMemberCalling ForPharmacySent ARequestToEnrollmentReceived AnAuthorizationStatus CallRecieve aCall From AParent CallingFor MinorMemberMember TellsYou ThatThey WillCompleteThe surveyUsed YourStatePortal/ContactOE For StatePortal CheckReferredTo HealthyRewardsFor VABAdvised AMemberThey WereInactiveProviderCalling ForClaimsStatusReferredSomeoneTo TheStateCall FromMemberWho NeverReceived AnID CardMemberCallingFor PCPChangeYou Stated ThePost CallSurveyReminder atthe end of thecall.ReceivedA MemberBilled CallMemberStated TheyReceived ALetterGot VerbalAuthorizationOn A CallReceived ACall From AnIrateMember HOPPReferralFormCompletedDuring CallCalled AProvider'sOfficeReferredSomeone ToThe DentalVendorAdvised AMemberThat TheyWere ActiveReceivedA GhostCallProvided AProviderWithAuthorizationFax NumberGaveBestInterestOn A CallNew YorkMemberCalling ForPharmacySent ARequestToEnrollmentReceived AnAuthorizationStatus CallRecieve aCall From AParent CallingFor MinorMemberMember TellsYou ThatThey WillCompleteThe surveyUsed YourStatePortal/ContactOE For StatePortal CheckReferredTo HealthyRewardsFor VABAdvised AMemberThey WereInactiveProviderCalling ForClaimsStatusReferredSomeoneTo TheStateCall FromMemberWho NeverReceived AnID CardMemberCallingFor PCPChangeYou Stated ThePost CallSurveyReminder atthe end of thecall.ReceivedA MemberBilled CallMemberStated TheyReceived ALetter

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got Verbal Authorization On A Call
  2. Received A Call From An Irate Member
  3. HOPP Referral Form Completed During Call
  4. Called A Provider's Office
  5. Referred Someone To The Dental Vendor
  6. Advised A Member That They Were Active
  7. Received A Ghost Call
  8. Provided A Provider With Authorization Fax Number
  9. Gave Best Interest On A Call
  10. New York Member Calling For Pharmacy
  11. Sent A Request To Enrollment
  12. Received An Authorization Status Call
  13. Recieve a Call From A Parent Calling For Minor Member
  14. Member Tells You That They Will Complete The survey
  15. Used Your State Portal/Contact OE For State Portal Check
  16. Referred To Healthy Rewards For VAB
  17. Advised A Member They Were Inactive
  18. Provider Calling For Claims Status
  19. Referred Someone To The State
  20. Call From Member Who Never Received An ID Card
  21. Member Calling For PCP Change
  22. You Stated The Post Call Survey Reminder at the end of the call.
  23. Received A Member Billed Call
  24. Member Stated They Received A Letter