ReferredTo HealthyRewardsFor VABCall FromMemberWho NeverReceived AnID CardReceivedA GhostCallGaveBestInterestOn A CallReferredSomeoneTo TheStateHOPPReferralFormCompletedDuring CallMemberCallingFor PCPChangeRecieve aCall From AParent CallingFor MinorMemberReferredSomeone ToThe DentalVendorYou Stated ThePost CallSurveyReminder atthe end of thecall.Received ACall From AnIrateMember New YorkMemberCalling ForPharmacyUsed YourStatePortal/ContactOE For StatePortal CheckAdvised AMemberThey WereInactiveMember TellsYou ThatThey WillCompleteThe surveyProviderCalling ForClaimsStatusCalled AProvider'sOfficeAdvised AMemberThat TheyWere ActiveSent ARequestToEnrollmentProvided AProviderWithAuthorizationFax NumberGot VerbalAuthorizationOn A CallMemberStated TheyReceived ALetterReceivedA MemberBilled CallReceived AnAuthorizationStatus CallReferredTo HealthyRewardsFor VABCall FromMemberWho NeverReceived AnID CardReceivedA GhostCallGaveBestInterestOn A CallReferredSomeoneTo TheStateHOPPReferralFormCompletedDuring CallMemberCallingFor PCPChangeRecieve aCall From AParent CallingFor MinorMemberReferredSomeone ToThe DentalVendorYou Stated ThePost CallSurveyReminder atthe end of thecall.Received ACall From AnIrateMember New YorkMemberCalling ForPharmacyUsed YourStatePortal/ContactOE For StatePortal CheckAdvised AMemberThey WereInactiveMember TellsYou ThatThey WillCompleteThe surveyProviderCalling ForClaimsStatusCalled AProvider'sOfficeAdvised AMemberThat TheyWere ActiveSent ARequestToEnrollmentProvided AProviderWithAuthorizationFax NumberGot VerbalAuthorizationOn A CallMemberStated TheyReceived ALetterReceivedA MemberBilled CallReceived AnAuthorizationStatus Call

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referred To Healthy Rewards For VAB
  2. Call From Member Who Never Received An ID Card
  3. Received A Ghost Call
  4. Gave Best Interest On A Call
  5. Referred Someone To The State
  6. HOPP Referral Form Completed During Call
  7. Member Calling For PCP Change
  8. Recieve a Call From A Parent Calling For Minor Member
  9. Referred Someone To The Dental Vendor
  10. You Stated The Post Call Survey Reminder at the end of the call.
  11. Received A Call From An Irate Member
  12. New York Member Calling For Pharmacy
  13. Used Your State Portal/Contact OE For State Portal Check
  14. Advised A Member They Were Inactive
  15. Member Tells You That They Will Complete The survey
  16. Provider Calling For Claims Status
  17. Called A Provider's Office
  18. Advised A Member That They Were Active
  19. Sent A Request To Enrollment
  20. Provided A Provider With Authorization Fax Number
  21. Got Verbal Authorization On A Call
  22. Member Stated They Received A Letter
  23. Received A Member Billed Call
  24. Received An Authorization Status Call