HOPPReferralFormCompletedDuring CallGot VerbalAuthorizationOn A CallYou Stated ThePost CallSurveyReminder atthe end of thecall.ReferredTo HealthyRewardsFor VABCall FromMemberWho NeverReceived AnID CardCalled AProvider'sOfficeGaveBestInterestOn A CallReferredSomeoneTo TheStateProvided AProviderWithAuthorizationFax NumberReceived AnAuthorizationStatus CallAdvised AMemberThat TheyWere ActiveAdvised AMemberThey WereInactiveRecieve aCall From AParent CallingFor MinorMemberReceived ACall From AnIrateMember Sent ARequestToEnrollmentUsed YourStatePortal/ContactOE For StatePortal CheckProviderCalling ForClaimsStatusReferredSomeone ToThe DentalVendorMemberStated TheyReceived ALetterReceivedA MemberBilled CallReceivedA GhostCallMember TellsYou ThatThey WillCompleteThe surveyNew YorkMemberCalling ForPharmacyMemberCallingFor PCPChangeHOPPReferralFormCompletedDuring CallGot VerbalAuthorizationOn A CallYou Stated ThePost CallSurveyReminder atthe end of thecall.ReferredTo HealthyRewardsFor VABCall FromMemberWho NeverReceived AnID CardCalled AProvider'sOfficeGaveBestInterestOn A CallReferredSomeoneTo TheStateProvided AProviderWithAuthorizationFax NumberReceived AnAuthorizationStatus CallAdvised AMemberThat TheyWere ActiveAdvised AMemberThey WereInactiveRecieve aCall From AParent CallingFor MinorMemberReceived ACall From AnIrateMember Sent ARequestToEnrollmentUsed YourStatePortal/ContactOE For StatePortal CheckProviderCalling ForClaimsStatusReferredSomeone ToThe DentalVendorMemberStated TheyReceived ALetterReceivedA MemberBilled CallReceivedA GhostCallMember TellsYou ThatThey WillCompleteThe surveyNew YorkMemberCalling ForPharmacyMemberCallingFor PCPChange

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. HOPP Referral Form Completed During Call
  2. Got Verbal Authorization On A Call
  3. You Stated The Post Call Survey Reminder at the end of the call.
  4. Referred To Healthy Rewards For VAB
  5. Call From Member Who Never Received An ID Card
  6. Called A Provider's Office
  7. Gave Best Interest On A Call
  8. Referred Someone To The State
  9. Provided A Provider With Authorization Fax Number
  10. Received An Authorization Status Call
  11. Advised A Member That They Were Active
  12. Advised A Member They Were Inactive
  13. Recieve a Call From A Parent Calling For Minor Member
  14. Received A Call From An Irate Member
  15. Sent A Request To Enrollment
  16. Used Your State Portal/Contact OE For State Portal Check
  17. Provider Calling For Claims Status
  18. Referred Someone To The Dental Vendor
  19. Member Stated They Received A Letter
  20. Received A Member Billed Call
  21. Received A Ghost Call
  22. Member Tells You That They Will Complete The survey
  23. New York Member Calling For Pharmacy
  24. Member Calling For PCP Change