HOPPReferralFormCompletedDuring CallCall FromMemberWho NeverReceived AnID CardAdvised AMemberThat TheyWere ActiveUsed YourStatePortal/ContactOE For StatePortal CheckCalled AProvider'sOfficeProvided AProviderWithAuthorizationFax NumberProviderCalling ForClaimsStatusReceived ACall From AnIrateMember ReferredSomeone ToThe DentalVendorReferredSomeoneTo TheStateMemberCallingFor PCPChangeYou Stated ThePost CallSurveyReminder atthe end of thecall.ReceivedA MemberBilled CallSent ARequestToEnrollmentMemberStated TheyReceived ALetterGaveBestInterestOn A CallMember TellsYou ThatThey WillCompleteThe surveyNew YorkMemberCalling ForPharmacyGot VerbalAuthorizationOn A CallReceivedA GhostCallReferredTo HealthyRewardsFor VABRecieve aCall From AParent CallingFor MinorMemberAdvised AMemberThey WereInactiveReceived AnAuthorizationStatus CallHOPPReferralFormCompletedDuring CallCall FromMemberWho NeverReceived AnID CardAdvised AMemberThat TheyWere ActiveUsed YourStatePortal/ContactOE For StatePortal CheckCalled AProvider'sOfficeProvided AProviderWithAuthorizationFax NumberProviderCalling ForClaimsStatusReceived ACall From AnIrateMember ReferredSomeone ToThe DentalVendorReferredSomeoneTo TheStateMemberCallingFor PCPChangeYou Stated ThePost CallSurveyReminder atthe end of thecall.ReceivedA MemberBilled CallSent ARequestToEnrollmentMemberStated TheyReceived ALetterGaveBestInterestOn A CallMember TellsYou ThatThey WillCompleteThe surveyNew YorkMemberCalling ForPharmacyGot VerbalAuthorizationOn A CallReceivedA GhostCallReferredTo HealthyRewardsFor VABRecieve aCall From AParent CallingFor MinorMemberAdvised AMemberThey WereInactiveReceived AnAuthorizationStatus Call

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. HOPP Referral Form Completed During Call
  2. Call From Member Who Never Received An ID Card
  3. Advised A Member That They Were Active
  4. Used Your State Portal/Contact OE For State Portal Check
  5. Called A Provider's Office
  6. Provided A Provider With Authorization Fax Number
  7. Provider Calling For Claims Status
  8. Received A Call From An Irate Member
  9. Referred Someone To The Dental Vendor
  10. Referred Someone To The State
  11. Member Calling For PCP Change
  12. You Stated The Post Call Survey Reminder at the end of the call.
  13. Received A Member Billed Call
  14. Sent A Request To Enrollment
  15. Member Stated They Received A Letter
  16. Gave Best Interest On A Call
  17. Member Tells You That They Will Complete The survey
  18. New York Member Calling For Pharmacy
  19. Got Verbal Authorization On A Call
  20. Received A Ghost Call
  21. Referred To Healthy Rewards For VAB
  22. Recieve a Call From A Parent Calling For Minor Member
  23. Advised A Member They Were Inactive
  24. Received An Authorization Status Call