GaveBestInterestOn A CallReceived ACall From AnIrateMember Advised AMemberThat TheyWere ActiveProviderCalling ForClaimsStatusNew YorkMemberCalling ForPharmacyAdvised AMemberThey WereInactiveCall FromMemberWho NeverReceived AnID CardReferredSomeoneTo TheStateRecieve aCall From AParent CallingFor MinorMemberReceived AnAuthorizationStatus CallUsed YourStatePortal/ContactOE For StatePortal CheckCalled AProvider'sOfficeReferredTo HealthyRewardsFor VABProvided AProviderWithAuthorizationFax NumberSent ARequestToEnrollmentMember TellsYou ThatThey WillCompleteThe surveyReceivedA MemberBilled CallHOPPReferralFormCompletedDuring CallReferredSomeone ToThe DentalVendorYou Stated ThePost CallSurveyReminder atthe end of thecall.ReceivedA GhostCallMemberCallingFor PCPChangeMemberStated TheyReceived ALetterGot VerbalAuthorizationOn A CallGaveBestInterestOn A CallReceived ACall From AnIrateMember Advised AMemberThat TheyWere ActiveProviderCalling ForClaimsStatusNew YorkMemberCalling ForPharmacyAdvised AMemberThey WereInactiveCall FromMemberWho NeverReceived AnID CardReferredSomeoneTo TheStateRecieve aCall From AParent CallingFor MinorMemberReceived AnAuthorizationStatus CallUsed YourStatePortal/ContactOE For StatePortal CheckCalled AProvider'sOfficeReferredTo HealthyRewardsFor VABProvided AProviderWithAuthorizationFax NumberSent ARequestToEnrollmentMember TellsYou ThatThey WillCompleteThe surveyReceivedA MemberBilled CallHOPPReferralFormCompletedDuring CallReferredSomeone ToThe DentalVendorYou Stated ThePost CallSurveyReminder atthe end of thecall.ReceivedA GhostCallMemberCallingFor PCPChangeMemberStated TheyReceived ALetterGot VerbalAuthorizationOn A Call

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave Best Interest On A Call
  2. Received A Call From An Irate Member
  3. Advised A Member That They Were Active
  4. Provider Calling For Claims Status
  5. New York Member Calling For Pharmacy
  6. Advised A Member They Were Inactive
  7. Call From Member Who Never Received An ID Card
  8. Referred Someone To The State
  9. Recieve a Call From A Parent Calling For Minor Member
  10. Received An Authorization Status Call
  11. Used Your State Portal/Contact OE For State Portal Check
  12. Called A Provider's Office
  13. Referred To Healthy Rewards For VAB
  14. Provided A Provider With Authorization Fax Number
  15. Sent A Request To Enrollment
  16. Member Tells You That They Will Complete The survey
  17. Received A Member Billed Call
  18. HOPP Referral Form Completed During Call
  19. Referred Someone To The Dental Vendor
  20. You Stated The Post Call Survey Reminder at the end of the call.
  21. Received A Ghost Call
  22. Member Calling For PCP Change
  23. Member Stated They Received A Letter
  24. Got Verbal Authorization On A Call