Advised AMemberThey WereInactiveProviderCalling ForClaimsStatusSent ARequestToEnrollmentMemberCallingFor PCPChangeHOPPReferralFormCompletedDuring CallCalled AProvider'sOfficeReferredSomeoneTo TheStateMember TellsYou ThatThey WillCompleteThe surveyNew YorkMemberCalling ForPharmacyReferredTo HealthyRewardsFor VABReceived ACall From AnIrateMember Got VerbalAuthorizationOn A CallYou Stated ThePost CallSurveyReminder atthe end of thecall.ReceivedA GhostCallMemberStated TheyReceived ALetterRecieve aCall From AParent CallingFor MinorMemberReceived AnAuthorizationStatus CallUsed YourStatePortal/ContactOE For StatePortal CheckAdvised AMemberThat TheyWere ActiveCall FromMemberWho NeverReceived AnID CardProvided AProviderWithAuthorizationFax NumberReferredSomeone ToThe DentalVendorGaveBestInterestOn A CallReceivedA MemberBilled CallAdvised AMemberThey WereInactiveProviderCalling ForClaimsStatusSent ARequestToEnrollmentMemberCallingFor PCPChangeHOPPReferralFormCompletedDuring CallCalled AProvider'sOfficeReferredSomeoneTo TheStateMember TellsYou ThatThey WillCompleteThe surveyNew YorkMemberCalling ForPharmacyReferredTo HealthyRewardsFor VABReceived ACall From AnIrateMember Got VerbalAuthorizationOn A CallYou Stated ThePost CallSurveyReminder atthe end of thecall.ReceivedA GhostCallMemberStated TheyReceived ALetterRecieve aCall From AParent CallingFor MinorMemberReceived AnAuthorizationStatus CallUsed YourStatePortal/ContactOE For StatePortal CheckAdvised AMemberThat TheyWere ActiveCall FromMemberWho NeverReceived AnID CardProvided AProviderWithAuthorizationFax NumberReferredSomeone ToThe DentalVendorGaveBestInterestOn A CallReceivedA MemberBilled Call

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advised A Member They Were Inactive
  2. Provider Calling For Claims Status
  3. Sent A Request To Enrollment
  4. Member Calling For PCP Change
  5. HOPP Referral Form Completed During Call
  6. Called A Provider's Office
  7. Referred Someone To The State
  8. Member Tells You That They Will Complete The survey
  9. New York Member Calling For Pharmacy
  10. Referred To Healthy Rewards For VAB
  11. Received A Call From An Irate Member
  12. Got Verbal Authorization On A Call
  13. You Stated The Post Call Survey Reminder at the end of the call.
  14. Received A Ghost Call
  15. Member Stated They Received A Letter
  16. Recieve a Call From A Parent Calling For Minor Member
  17. Received An Authorization Status Call
  18. Used Your State Portal/Contact OE For State Portal Check
  19. Advised A Member That They Were Active
  20. Call From Member Who Never Received An ID Card
  21. Provided A Provider With Authorization Fax Number
  22. Referred Someone To The Dental Vendor
  23. Gave Best Interest On A Call
  24. Received A Member Billed Call