This bingo card has a free space and 24 words: Provider Calling For Claims Status, Call From Member Who Never Received An ID Card, New York Member Calling For Pharmacy, HOPP Referral Form Completed During Call, Referred To Healthy Rewards For VAB, Called A Provider's Office, Recieve a Call From A Parent Calling For Minor Member, Gave Best Interest On A Call, Referred Someone To The Dental Vendor, Member Calling For PCP Change, Member Stated They Received A Letter, Advised A Member They Were Inactive, Used Your State Portal/Contact OE For State Portal Check, Advised A Member That They Were Active, Sent A Request To Enrollment, Received A Member Billed Call, Got Verbal Authorization On A Call, Received A Ghost Call, Received A Call From An Irate Member, Received An Authorization Status Call, Referred Someone To The State, Provided A Provider With Authorization Fax Number, You Stated The Post Call Survey Reminder at the end of the call. and Member Tells You That They Will Complete The survey.
OJT 1: Class Bingo | Customer Service | CHAOS BINGO! | CS Week 2021: The Heart of Service | FST Bingo
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