(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Forgot to change status to available
Caller disagrees with care advice
Can't find a protocol
Have to wait for someone to come back to go to break
Have to call IT
Talked a senior member through using telemedicine
Caller will not disclose PHI
Caller frustrated if we don't have access to their medical records
Fingers crossed this call isn't reviewed
Caller thinks we can schedule/cancel in-person HCP visits
Caller found Triage number online
VPN dropped
Caller hangs up
Caller transferred for non-triage needs
Caller needs Member Services but it's after business hours
Inbound call two minutes before break
Caller tries to utilize triage for not present patient
CXone goes into refused status
Member frustrated that we don't have telephone UC option/thinks we're MDLive
