(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller found Triage number online
Caller hangs up
Have to wait for someone to come back to go to break
Member disagrees with 911
Caller frustrated if we don't have access to their medical records
Fingers crossed this call isn't reviewed
CXone goes into refused status
No answer for help in overnight channel
Caller needs Member Services but it's after business hours
Can't find a protocol
Have to call IT
Workflow change while you were sleeping
Caller transferred for non-triage needs
Forgot to change status to available
Explained IH services to a member
Caller thinks we can schedule/cancel in-person HCP visits
Inbound call two minutes before break
Caller tries to utilize triage for not present patient
Caller will not disclose PHI
Member frustrated that we don't have telephone UC option/thinks we're MDLive
