(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Fingers crossed this call isn't reviewed
Workflow change while you were sleeping
Member frustrated that we don't have telephone UC option/thinks we're MDLive
Interpreter dropped and had to get a new one
Can't find a protocol
Talked a senior member through using telemedicine
Caller hangs up
Caller tries to utilize triage for not present patient
VPN dropped
Caller thinks we can schedule/cancel in-person HCP visits
Caller frustrated if we don't have access to their medical records
CXone goes into refused status
Caller disagrees with care advice
Explained IH services to a member
Forgot to change status to available
Caller found Triage number online
Have to call IT
Caller will not disclose PHI
Have to wait for someone to come back to go to break
Caller needs Member Services but it's after business hours
