(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have to wait for someone to come back to go to break
Explained IH services to a member
Workflow change while you were sleeping
Caller hangs up
Caller thinks we can schedule/cancel in-person HCP visits
Member disagrees with 911
Can't find a protocol
Forgot to change status to available
Caller found Triage number online
No answer for help in overnight channel
Caller disagrees with care advice
Talked a senior member through using telemedicine
VPN dropped
Have to call IT
Member frustrated that we don't have telephone UC option/thinks we're MDLive
Caller frustrated if we don't have access to their medical records
Caller will not disclose PHI
Fingers crossed this call isn't reviewed
Inbound call two minutes before break
Caller transferred for non-triage needs
Caller tries to utilize triage for not present patient
Interpreter dropped and had to get a new one
CXone goes into refused status
Caller needs Member Services but it's after business hours
