(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Have to call IT
Caller needs Member Services but it's after business hours
Caller frustrated if we don't have access to their medical records
Caller will not disclose PHI
Forgot to change status to available
No answer for help in overnight channel
Can't find a protocol
Caller hangs up
Explained IH services to a member
Member frustrated that we don't have telephone UC option/thinks we're MDLive
Talked a senior member through using telemedicine
Workflow change while you were sleeping
CXone goes into refused status
VPN dropped
Caller thinks we can schedule/cancel in-person HCP visits
Caller transferred for non-triage needs
Member disagrees with 911
Caller tries to utilize triage for not present patient
Caller disagrees with care advice
Inbound call two minutes before break
Caller found Triage number online
Fingers crossed this call isn't reviewed
Have to wait for someone to come back to go to break
