(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Inbound call two minutes before break
Caller will not disclose PHI
CXone goes into refused status
Fingers crossed this call isn't reviewed
Interpreter dropped and had to get a new one
Caller frustrated if we don't have access to their medical records
Workflow change while you were sleeping
VPN dropped
Caller tries to utilize triage for not present patient
Forgot to change status to available
Member frustrated that we don't have telephone UC option/thinks we're MDLive
Caller disagrees with care advice
Talked a senior member through using telemedicine
Caller hangs up
Caller found Triage number online
Caller thinks we can schedule/cancel in-person HCP visits
Member disagrees with 911
Caller needs Member Services but it's after business hours
Explained IH services to a member
Have to call IT
Caller transferred for non-triage needs
Can't find a protocol
Have to wait for someone to come back to go to break
