(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller will not disclose PHI
Workflow change while you were sleeping
Caller hangs up
No answer for help in overnight channel
Caller needs Member Services but it's after business hours
Fingers crossed this call isn't reviewed
Forgot to change status to available
Member disagrees with 911
Inbound call two minutes before break
CXone goes into refused status
Interpreter dropped and had to get a new one
Have to call IT
Caller thinks we can schedule/cancel in-person HCP visits
Can't find a protocol
Caller tries to utilize triage for not present patient
VPN dropped
Caller disagrees with care advice
Caller frustrated if we don't have access to their medical records
Explained IH services to a member
Have to wait for someone to come back to go to break
Member frustrated that we don't have telephone UC option/thinks we're MDLive
