This bingo card has a free space and 24 words: VPN dropped, Interpreter dropped and had to get a new one, Caller hangs up, CXone goes into refused status, Inbound call two minutes before break, Member disagrees with 911, Caller will not disclose PHI, Caller thinks we can schedule/cancel in-person HCP visits, Forgot to change status to available, Fingers crossed this call isn't reviewed, Caller disagrees with care advice, Workflow change while you were sleeping, Have to call IT, Can't find a protocol, Caller tries to utilize triage for not present patient, Talked a senior member through using telemedicine, Member frustrated that we don't have telephone UC option/thinks we're MDLive, Caller found Triage number online, Caller frustrated if we don't have access to their medical records, Caller transferred for non-triage needs, No answer for help in overnight channel, Have to wait for someone to come back to go to break, Caller needs Member Services but it's after business hours and Explained IH services to a member.
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