(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Transferred a customer to Recovery
3 Voicemails processed
Handled 15 inbound calls
Recommended VIP to a customer
Transferred customer to NB
Dispositioned an email as Spam
Completed a payment by DC of $150+
Finished all first call/email on Missed Payment Report
Received a QA score of 100%
Completed a PIF by debit card for any amount
Completed a LP
Team has a 0% abandon rate day
Processed 3 deferments
Successfully kept a customer from completing an ACH Revoke
Help your teammate with a question
Collected a payment from the missed payments report
Free
Filled out a Compliance Form
Explained Paydown to customer
Total DC payments total amount of $2,000+
Completed 25 emails
Handled 10 inbound calls
Had a customer say their bank account was hacked
Make 50 Outbound Calls
Complete all your assigned follow-ups
Team DC payment total greater than $5,000 in a day
Completed 30 emails
Completed all the steps in ACH revoke process without errors
Successfully de-escalated an upset customer
Customer expressed satisfaction with the service you provided
Received a QA score of 90% or higher
Changed customer's due date
Make 60 outbound calls
Customer asked for a revoke prior to their first payment