(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Make 50 Outbound Calls
Free
Successfully kept a customer from completing an ACH Revoke
Changed customer's due date
Completed 30 emails
Transferred a customer to Recovery
Total DC payments total amount of $2,000+
Help your teammate with a question
Handled 15 inbound calls
Successfully de-escalated an upset customer
Completed a LP
3 Voicemails processed
Completed a PIF by debit card for any amount
Handled 10 inbound calls
Collected a payment from the missed payments report
Explained Paydown to customer
Make 60 outbound calls
Recommended VIP to a customer
Transferred customer to NB
Finished all first call/email on Missed Payment Report
Filled out a Compliance Form
Customer asked for a revoke prior to their first payment
Had a customer say their bank account was hacked
Complete all your assigned follow-ups
Processed 3 deferments
Dispositioned an email as Spam
Received a QA score of 100%
Completed all the steps in ACH revoke process without errors
Customer expressed satisfaction with the service you provided
Team has a 0% abandon rate day
Team DC payment total greater than $5,000 in a day
