Collected apayment fromthe missedpaymentsreportHelp yourteammatewith aquestionTransferreda customertoRecoveryCompleted30 emailsReceiveda QA scoreof 90% orhigherExplainedPaydowntocustomerChangedcustomer'sdue dateRecommendedVIP to acustomerCompleteall yourassignedfollow-ups3VoicemailsprocessedCompleted aPIF by debitcard for anyamountCompleteda paymentby DC of$150+Handled15inboundcallsTeam DCpaymenttotal greaterthan $5,000in a dayTeam hasa 0%abandonrate dayProcessed3defermentsFreeFilled out aComplianceFormHandled10inboundcallsSuccessfullyde-escalatedan upsetcustomerDispositionedan email asSpamMake 60outboundcallsCustomerasked for arevoke priorto their firstpaymentSuccessfullykept acustomer fromcompleting anACH RevokeCompleted25 emailsTotal DCpaymentstotal amountof $2,000+Had acustomer saytheir bankaccount washackedCompleted allthe steps inACH revokeprocesswithout errorsReceiveda QAscore of100%Make 50OutboundCallsCompleteda LPTransferredcustomerto NBFinished allfirst call/emailon MissedPaymentReportCustomerexpressedsatisfaction withthe service youprovidedCollected apayment fromthe missedpaymentsreportHelp yourteammatewith aquestionTransferreda customertoRecoveryCompleted30 emailsReceiveda QA scoreof 90% orhigherExplainedPaydowntocustomerChangedcustomer'sdue dateRecommendedVIP to acustomerCompleteall yourassignedfollow-ups3VoicemailsprocessedCompleted aPIF by debitcard for anyamountCompleteda paymentby DC of$150+Handled15inboundcallsTeam DCpaymenttotal greaterthan $5,000in a dayTeam hasa 0%abandonrate dayProcessed3defermentsFreeFilled out aComplianceFormHandled10inboundcallsSuccessfullyde-escalatedan upsetcustomerDispositionedan email asSpamMake 60outboundcallsCustomerasked for arevoke priorto their firstpaymentSuccessfullykept acustomer fromcompleting anACH RevokeCompleted25 emailsTotal DCpaymentstotal amountof $2,000+Had acustomer saytheir bankaccount washackedCompleted allthe steps inACH revokeprocesswithout errorsReceiveda QAscore of100%Make 50OutboundCallsCompleteda LPTransferredcustomerto NBFinished allfirst call/emailon MissedPaymentReportCustomerexpressedsatisfaction withthe service youprovided

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Collected a payment from the missed payments report
  2. Help your teammate with a question
  3. Transferred a customer to Recovery
  4. Completed 30 emails
  5. Received a QA score of 90% or higher
  6. Explained Paydown to customer
  7. Changed customer's due date
  8. Recommended VIP to a customer
  9. Complete all your assigned follow-ups
  10. 3 Voicemails processed
  11. Completed a PIF by debit card for any amount
  12. Completed a payment by DC of $150+
  13. Handled 15 inbound calls
  14. Team DC payment total greater than $5,000 in a day
  15. Team has a 0% abandon rate day
  16. Processed 3 deferments
  17. Free
  18. Filled out a Compliance Form
  19. Handled 10 inbound calls
  20. Successfully de-escalated an upset customer
  21. Dispositioned an email as Spam
  22. Make 60 outbound calls
  23. Customer asked for a revoke prior to their first payment
  24. Successfully kept a customer from completing an ACH Revoke
  25. Completed 25 emails
  26. Total DC payments total amount of $2,000+
  27. Had a customer say their bank account was hacked
  28. Completed all the steps in ACH revoke process without errors
  29. Received a QA score of 100%
  30. Make 50 Outbound Calls
  31. Completed a LP
  32. Transferred customer to NB
  33. Finished all first call/email on Missed Payment Report
  34. Customer expressed satisfaction with the service you provided