Make 50OutboundCallsCompleteda paymentby DC of$150+Completed30 emailsMake 60outboundcallsFilled out aComplianceFormCompleted aPIF by debitcard for anyamountSuccessfullykept acustomer fromcompleting anACH RevokeHad acustomer saytheir bankaccount washacked3VoicemailsprocessedChangedcustomer'sdue dateDispositionedan email asSpamReceiveda QA scoreof 90% orhigherFreeCustomerasked for arevoke priorto their firstpaymentHelp yourteammatewith aquestionCompleted25 emailsHandled10inboundcallsCompleted allthe steps inACH revokeprocesswithout errorsTransferredcustomerto NBFinished allfirst call/emailon MissedPaymentReportTeam DCpaymenttotal greaterthan $5,000in a dayReceiveda QAscore of100%Completeall yourassignedfollow-upsTeam hasa 0%abandonrate dayRecommendedVIP to acustomerTotal DCpaymentstotal amountof $2,000+Transferreda customertoRecoverySuccessfullyde-escalatedan upsetcustomerExplainedPaydowntocustomerHandled15inboundcallsProcessed3defermentsCompleteda LPCollected apayment fromthe missedpaymentsreportCustomerexpressedsatisfaction withthe service youprovidedMake 50OutboundCallsCompleteda paymentby DC of$150+Completed30 emailsMake 60outboundcallsFilled out aComplianceFormCompleted aPIF by debitcard for anyamountSuccessfullykept acustomer fromcompleting anACH RevokeHad acustomer saytheir bankaccount washacked3VoicemailsprocessedChangedcustomer'sdue dateDispositionedan email asSpamReceiveda QA scoreof 90% orhigherFreeCustomerasked for arevoke priorto their firstpaymentHelp yourteammatewith aquestionCompleted25 emailsHandled10inboundcallsCompleted allthe steps inACH revokeprocesswithout errorsTransferredcustomerto NBFinished allfirst call/emailon MissedPaymentReportTeam DCpaymenttotal greaterthan $5,000in a dayReceiveda QAscore of100%Completeall yourassignedfollow-upsTeam hasa 0%abandonrate dayRecommendedVIP to acustomerTotal DCpaymentstotal amountof $2,000+Transferreda customertoRecoverySuccessfullyde-escalatedan upsetcustomerExplainedPaydowntocustomerHandled15inboundcallsProcessed3defermentsCompleteda LPCollected apayment fromthe missedpaymentsreportCustomerexpressedsatisfaction withthe service youprovided

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make 50 Outbound Calls
  2. Completed a payment by DC of $150+
  3. Completed 30 emails
  4. Make 60 outbound calls
  5. Filled out a Compliance Form
  6. Completed a PIF by debit card for any amount
  7. Successfully kept a customer from completing an ACH Revoke
  8. Had a customer say their bank account was hacked
  9. 3 Voicemails processed
  10. Changed customer's due date
  11. Dispositioned an email as Spam
  12. Received a QA score of 90% or higher
  13. Free
  14. Customer asked for a revoke prior to their first payment
  15. Help your teammate with a question
  16. Completed 25 emails
  17. Handled 10 inbound calls
  18. Completed all the steps in ACH revoke process without errors
  19. Transferred customer to NB
  20. Finished all first call/email on Missed Payment Report
  21. Team DC payment total greater than $5,000 in a day
  22. Received a QA score of 100%
  23. Complete all your assigned follow-ups
  24. Team has a 0% abandon rate day
  25. Recommended VIP to a customer
  26. Total DC payments total amount of $2,000+
  27. Transferred a customer to Recovery
  28. Successfully de-escalated an upset customer
  29. Explained Paydown to customer
  30. Handled 15 inbound calls
  31. Processed 3 deferments
  32. Completed a LP
  33. Collected a payment from the missed payments report
  34. Customer expressed satisfaction with the service you provided