(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had a customer say their bank account was hacked
Collected a payment from the missed payments report
Team has a 0% abandon rate day
Successfully de-escalated an upset customer
Completed a payment by DC of $150+
Completed 30 emails
Completed a LP
Received a QA score of 90% or higher
Transferred a customer to Recovery
Make 50 Outbound Calls
Completed a PIF by debit card for any amount
Customer asked for a revoke prior to their first payment
3 Voicemails processed
Completed all the steps in ACH revoke process without errors
Team DC payment total greater than $5,000 in a day
Transferred customer to NB
Processed 3 deferments
Handled 10 inbound calls
Changed customer's due date
Filled out a Compliance Form
Explained Paydown to customer
Help your teammate with a question
Complete all your assigned follow-ups
Customer expressed satisfaction with the service you provided
Dispositioned an email as Spam
Recommended VIP to a customer
Received a QA score of 100%
Make 60 outbound calls
Successfully kept a customer from completing an ACH Revoke
Total DC payments total amount of $2,000+
Free
Finished all first call/email on Missed Payment Report
