Receiveda QA scoreof 90% orhigherExplainedPaydowntocustomerCompleteall yourassignedfollow-upsSuccessfullykept acustomer fromcompleting anACH RevokeMake 50OutboundCallsCollected apayment fromthe missedpaymentsreport3VoicemailsprocessedHandled10inboundcallsDispositionedan email asSpamHandled15inboundcallsMake 60outboundcallsCustomerexpressedsatisfaction withthe service youprovidedTransferredcustomerto NBRecommendedVIP to acustomerCompleted25 emailsChangedcustomer'sdue dateHelp yourteammatewith aquestionCompleteda paymentby DC of$150+Successfullyde-escalatedan upsetcustomerCompleted aPIF by debitcard for anyamountCompleted30 emailsCompleted allthe steps inACH revokeprocesswithout errorsTransferreda customertoRecoveryCompleteda LPReceiveda QAscore of100%Finished allfirst call/emailon MissedPaymentReportFilled out aComplianceFormHad acustomer saytheir bankaccount washackedTotal DCpaymentstotal amountof $2,000+Customerasked for arevoke priorto their firstpaymentTeam DCpaymenttotal greaterthan $5,000in a dayProcessed3defermentsTeam hasa 0%abandonrate dayFreeReceiveda QA scoreof 90% orhigherExplainedPaydowntocustomerCompleteall yourassignedfollow-upsSuccessfullykept acustomer fromcompleting anACH RevokeMake 50OutboundCallsCollected apayment fromthe missedpaymentsreport3VoicemailsprocessedHandled10inboundcallsDispositionedan email asSpamHandled15inboundcallsMake 60outboundcallsCustomerexpressedsatisfaction withthe service youprovidedTransferredcustomerto NBRecommendedVIP to acustomerCompleted25 emailsChangedcustomer'sdue dateHelp yourteammatewith aquestionCompleteda paymentby DC of$150+Successfullyde-escalatedan upsetcustomerCompleted aPIF by debitcard for anyamountCompleted30 emailsCompleted allthe steps inACH revokeprocesswithout errorsTransferreda customertoRecoveryCompleteda LPReceiveda QAscore of100%Finished allfirst call/emailon MissedPaymentReportFilled out aComplianceFormHad acustomer saytheir bankaccount washackedTotal DCpaymentstotal amountof $2,000+Customerasked for arevoke priorto their firstpaymentTeam DCpaymenttotal greaterthan $5,000in a dayProcessed3defermentsTeam hasa 0%abandonrate dayFree

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a QA score of 90% or higher
  2. Explained Paydown to customer
  3. Complete all your assigned follow-ups
  4. Successfully kept a customer from completing an ACH Revoke
  5. Make 50 Outbound Calls
  6. Collected a payment from the missed payments report
  7. 3 Voicemails processed
  8. Handled 10 inbound calls
  9. Dispositioned an email as Spam
  10. Handled 15 inbound calls
  11. Make 60 outbound calls
  12. Customer expressed satisfaction with the service you provided
  13. Transferred customer to NB
  14. Recommended VIP to a customer
  15. Completed 25 emails
  16. Changed customer's due date
  17. Help your teammate with a question
  18. Completed a payment by DC of $150+
  19. Successfully de-escalated an upset customer
  20. Completed a PIF by debit card for any amount
  21. Completed 30 emails
  22. Completed all the steps in ACH revoke process without errors
  23. Transferred a customer to Recovery
  24. Completed a LP
  25. Received a QA score of 100%
  26. Finished all first call/email on Missed Payment Report
  27. Filled out a Compliance Form
  28. Had a customer say their bank account was hacked
  29. Total DC payments total amount of $2,000+
  30. Customer asked for a revoke prior to their first payment
  31. Team DC payment total greater than $5,000 in a day
  32. Processed 3 deferments
  33. Team has a 0% abandon rate day
  34. Free