RecommendedVIP to acustomerHad acustomer saytheir bankaccount washackedSuccessfullykept acustomer fromcompleting anACH RevokeTeam hasa 0%abandonrate dayCompleteall yourassignedfollow-upsCompleted25 emailsCompleteda LPCompleted allthe steps inACH revokeprocesswithout errorsTeam DCpaymenttotal greaterthan $5,000in a dayCompleted aPIF by debitcard for anyamountCompleteda paymentby DC of$150+Total DCpaymentstotal amountof $2,000+ExplainedPaydowntocustomerFreeCustomerexpressedsatisfaction withthe service youprovidedTransferreda customertoRecoveryReceiveda QA scoreof 90% orhigherProcessed3defermentsHelp yourteammatewith aquestionDispositionedan email asSpamHandled15inboundcallsTransferredcustomerto NBCustomerasked for arevoke priorto their firstpaymentCollected apayment fromthe missedpaymentsreportChangedcustomer'sdue dateHandled10inboundcallsCompleted30 emailsFinished allfirst call/emailon MissedPaymentReportSuccessfullyde-escalatedan upsetcustomerFilled out aComplianceForm3VoicemailsprocessedMake 60outboundcallsReceiveda QAscore of100%Make 50OutboundCallsRecommendedVIP to acustomerHad acustomer saytheir bankaccount washackedSuccessfullykept acustomer fromcompleting anACH RevokeTeam hasa 0%abandonrate dayCompleteall yourassignedfollow-upsCompleted25 emailsCompleteda LPCompleted allthe steps inACH revokeprocesswithout errorsTeam DCpaymenttotal greaterthan $5,000in a dayCompleted aPIF by debitcard for anyamountCompleteda paymentby DC of$150+Total DCpaymentstotal amountof $2,000+ExplainedPaydowntocustomerFreeCustomerexpressedsatisfaction withthe service youprovidedTransferreda customertoRecoveryReceiveda QA scoreof 90% orhigherProcessed3defermentsHelp yourteammatewith aquestionDispositionedan email asSpamHandled15inboundcallsTransferredcustomerto NBCustomerasked for arevoke priorto their firstpaymentCollected apayment fromthe missedpaymentsreportChangedcustomer'sdue dateHandled10inboundcallsCompleted30 emailsFinished allfirst call/emailon MissedPaymentReportSuccessfullyde-escalatedan upsetcustomerFilled out aComplianceForm3VoicemailsprocessedMake 60outboundcallsReceiveda QAscore of100%Make 50OutboundCalls

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recommended VIP to a customer
  2. Had a customer say their bank account was hacked
  3. Successfully kept a customer from completing an ACH Revoke
  4. Team has a 0% abandon rate day
  5. Complete all your assigned follow-ups
  6. Completed 25 emails
  7. Completed a LP
  8. Completed all the steps in ACH revoke process without errors
  9. Team DC payment total greater than $5,000 in a day
  10. Completed a PIF by debit card for any amount
  11. Completed a payment by DC of $150+
  12. Total DC payments total amount of $2,000+
  13. Explained Paydown to customer
  14. Free
  15. Customer expressed satisfaction with the service you provided
  16. Transferred a customer to Recovery
  17. Received a QA score of 90% or higher
  18. Processed 3 deferments
  19. Help your teammate with a question
  20. Dispositioned an email as Spam
  21. Handled 15 inbound calls
  22. Transferred customer to NB
  23. Customer asked for a revoke prior to their first payment
  24. Collected a payment from the missed payments report
  25. Changed customer's due date
  26. Handled 10 inbound calls
  27. Completed 30 emails
  28. Finished all first call/email on Missed Payment Report
  29. Successfully de-escalated an upset customer
  30. Filled out a Compliance Form
  31. 3 Voicemails processed
  32. Make 60 outbound calls
  33. Received a QA score of 100%
  34. Make 50 Outbound Calls