Receiveda QAscore of100%Make 60outboundcallsCompleted aPIF by debitcard for anyamountMake 50OutboundCallsCompleteall yourassignedfollow-upsHelp yourteammatewith aquestionFinished allfirst call/emailon MissedPaymentReportTransferredcustomerto NBCompleteda paymentby DC of$150+Collected apayment fromthe missedpaymentsreportSuccessfullyde-escalatedan upsetcustomerCompleted30 emailsHandled10inboundcallsCompleteda LPCustomerasked for arevoke priorto their firstpaymentTeam hasa 0%abandonrate dayFreeRecommendedVIP to acustomerTeam DCpaymenttotal greaterthan $5,000in a dayChangedcustomer'sdue dateCompleted25 emailsExplainedPaydowntocustomerProcessed3defermentsSuccessfullykept acustomer fromcompleting anACH RevokeHandled15inboundcallsCustomerexpressedsatisfaction withthe service youprovidedTotal DCpaymentstotal amountof $2,000+Had acustomer saytheir bankaccount washackedReceiveda QA scoreof 90% orhigherDispositionedan email asSpam3VoicemailsprocessedTransferreda customertoRecoveryFilled out aComplianceFormCompleted allthe steps inACH revokeprocesswithout errorsReceiveda QAscore of100%Make 60outboundcallsCompleted aPIF by debitcard for anyamountMake 50OutboundCallsCompleteall yourassignedfollow-upsHelp yourteammatewith aquestionFinished allfirst call/emailon MissedPaymentReportTransferredcustomerto NBCompleteda paymentby DC of$150+Collected apayment fromthe missedpaymentsreportSuccessfullyde-escalatedan upsetcustomerCompleted30 emailsHandled10inboundcallsCompleteda LPCustomerasked for arevoke priorto their firstpaymentTeam hasa 0%abandonrate dayFreeRecommendedVIP to acustomerTeam DCpaymenttotal greaterthan $5,000in a dayChangedcustomer'sdue dateCompleted25 emailsExplainedPaydowntocustomerProcessed3defermentsSuccessfullykept acustomer fromcompleting anACH RevokeHandled15inboundcallsCustomerexpressedsatisfaction withthe service youprovidedTotal DCpaymentstotal amountof $2,000+Had acustomer saytheir bankaccount washackedReceiveda QA scoreof 90% orhigherDispositionedan email asSpam3VoicemailsprocessedTransferreda customertoRecoveryFilled out aComplianceFormCompleted allthe steps inACH revokeprocesswithout errors

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a QA score of 100%
  2. Make 60 outbound calls
  3. Completed a PIF by debit card for any amount
  4. Make 50 Outbound Calls
  5. Complete all your assigned follow-ups
  6. Help your teammate with a question
  7. Finished all first call/email on Missed Payment Report
  8. Transferred customer to NB
  9. Completed a payment by DC of $150+
  10. Collected a payment from the missed payments report
  11. Successfully de-escalated an upset customer
  12. Completed 30 emails
  13. Handled 10 inbound calls
  14. Completed a LP
  15. Customer asked for a revoke prior to their first payment
  16. Team has a 0% abandon rate day
  17. Free
  18. Recommended VIP to a customer
  19. Team DC payment total greater than $5,000 in a day
  20. Changed customer's due date
  21. Completed 25 emails
  22. Explained Paydown to customer
  23. Processed 3 deferments
  24. Successfully kept a customer from completing an ACH Revoke
  25. Handled 15 inbound calls
  26. Customer expressed satisfaction with the service you provided
  27. Total DC payments total amount of $2,000+
  28. Had a customer say their bank account was hacked
  29. Received a QA score of 90% or higher
  30. Dispositioned an email as Spam
  31. 3 Voicemails processed
  32. Transferred a customer to Recovery
  33. Filled out a Compliance Form
  34. Completed all the steps in ACH revoke process without errors