Transferreda customertoRecovery3VoicemailsprocessedHandled15inboundcallsRecommendedVIP to acustomerTransferredcustomerto NBDispositionedan email asSpamCompleteda paymentby DC of$150+Finished allfirst call/emailon MissedPaymentReportReceiveda QAscore of100%Completed aPIF by debitcard for anyamountCompleteda LPTeam hasa 0%abandonrate dayProcessed3defermentsSuccessfullykept acustomer fromcompleting anACH RevokeHelp yourteammatewith aquestionCollected apayment fromthe missedpaymentsreportFreeFilled out aComplianceFormExplainedPaydowntocustomerTotal DCpaymentstotal amountof $2,000+Completed25 emailsHandled10inboundcallsHad acustomer saytheir bankaccount washackedMake 50OutboundCallsCompleteall yourassignedfollow-upsTeam DCpaymenttotal greaterthan $5,000in a dayCompleted30 emailsCompleted allthe steps inACH revokeprocesswithout errorsSuccessfullyde-escalatedan upsetcustomerCustomerexpressedsatisfaction withthe service youprovidedReceiveda QA scoreof 90% orhigherChangedcustomer'sdue dateMake 60outboundcallsCustomerasked for arevoke priorto their firstpaymentTransferreda customertoRecovery3VoicemailsprocessedHandled15inboundcallsRecommendedVIP to acustomerTransferredcustomerto NBDispositionedan email asSpamCompleteda paymentby DC of$150+Finished allfirst call/emailon MissedPaymentReportReceiveda QAscore of100%Completed aPIF by debitcard for anyamountCompleteda LPTeam hasa 0%abandonrate dayProcessed3defermentsSuccessfullykept acustomer fromcompleting anACH RevokeHelp yourteammatewith aquestionCollected apayment fromthe missedpaymentsreportFreeFilled out aComplianceFormExplainedPaydowntocustomerTotal DCpaymentstotal amountof $2,000+Completed25 emailsHandled10inboundcallsHad acustomer saytheir bankaccount washackedMake 50OutboundCallsCompleteall yourassignedfollow-upsTeam DCpaymenttotal greaterthan $5,000in a dayCompleted30 emailsCompleted allthe steps inACH revokeprocesswithout errorsSuccessfullyde-escalatedan upsetcustomerCustomerexpressedsatisfaction withthe service youprovidedReceiveda QA scoreof 90% orhigherChangedcustomer'sdue dateMake 60outboundcallsCustomerasked for arevoke priorto their firstpayment

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a customer to Recovery
  2. 3 Voicemails processed
  3. Handled 15 inbound calls
  4. Recommended VIP to a customer
  5. Transferred customer to NB
  6. Dispositioned an email as Spam
  7. Completed a payment by DC of $150+
  8. Finished all first call/email on Missed Payment Report
  9. Received a QA score of 100%
  10. Completed a PIF by debit card for any amount
  11. Completed a LP
  12. Team has a 0% abandon rate day
  13. Processed 3 deferments
  14. Successfully kept a customer from completing an ACH Revoke
  15. Help your teammate with a question
  16. Collected a payment from the missed payments report
  17. Free
  18. Filled out a Compliance Form
  19. Explained Paydown to customer
  20. Total DC payments total amount of $2,000+
  21. Completed 25 emails
  22. Handled 10 inbound calls
  23. Had a customer say their bank account was hacked
  24. Make 50 Outbound Calls
  25. Complete all your assigned follow-ups
  26. Team DC payment total greater than $5,000 in a day
  27. Completed 30 emails
  28. Completed all the steps in ACH revoke process without errors
  29. Successfully de-escalated an upset customer
  30. Customer expressed satisfaction with the service you provided
  31. Received a QA score of 90% or higher
  32. Changed customer's due date
  33. Make 60 outbound calls
  34. Customer asked for a revoke prior to their first payment