3VoicemailsprocessedHandled15inboundcallsTeam DCpaymenttotal greaterthan $5,000in a dayCompleted allthe steps inACH revokeprocesswithout errorsHandled10inboundcallsChangedcustomer'sdue dateCompleteda LPHad acustomer saytheir bankaccount washackedSuccessfullyde-escalatedan upsetcustomerTotal DCpaymentstotal amountof $2,000+Processed3defermentsFinished allfirst call/emailon MissedPaymentReportReceiveda QAscore of100%Transferredcustomerto NBMake 60outboundcallsFilled out aComplianceFormReceiveda QA scoreof 90% orhigherCompleteall yourassignedfollow-upsCompleted aPIF by debitcard for anyamountCompleted25 emailsCompleteda paymentby DC of$150+Dispositionedan email asSpamSuccessfullykept acustomer fromcompleting anACH RevokeCollected apayment fromthe missedpaymentsreportRecommendedVIP to acustomerCompleted30 emailsHelp yourteammatewith aquestionExplainedPaydowntocustomerTransferreda customertoRecoveryMake 50OutboundCallsFreeCustomerexpressedsatisfaction withthe service youprovidedTeam hasa 0%abandonrate dayCustomerasked for arevoke priorto their firstpayment3VoicemailsprocessedHandled15inboundcallsTeam DCpaymenttotal greaterthan $5,000in a dayCompleted allthe steps inACH revokeprocesswithout errorsHandled10inboundcallsChangedcustomer'sdue dateCompleteda LPHad acustomer saytheir bankaccount washackedSuccessfullyde-escalatedan upsetcustomerTotal DCpaymentstotal amountof $2,000+Processed3defermentsFinished allfirst call/emailon MissedPaymentReportReceiveda QAscore of100%Transferredcustomerto NBMake 60outboundcallsFilled out aComplianceFormReceiveda QA scoreof 90% orhigherCompleteall yourassignedfollow-upsCompleted aPIF by debitcard for anyamountCompleted25 emailsCompleteda paymentby DC of$150+Dispositionedan email asSpamSuccessfullykept acustomer fromcompleting anACH RevokeCollected apayment fromthe missedpaymentsreportRecommendedVIP to acustomerCompleted30 emailsHelp yourteammatewith aquestionExplainedPaydowntocustomerTransferreda customertoRecoveryMake 50OutboundCallsFreeCustomerexpressedsatisfaction withthe service youprovidedTeam hasa 0%abandonrate dayCustomerasked for arevoke priorto their firstpayment

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 Voicemails processed
  2. Handled 15 inbound calls
  3. Team DC payment total greater than $5,000 in a day
  4. Completed all the steps in ACH revoke process without errors
  5. Handled 10 inbound calls
  6. Changed customer's due date
  7. Completed a LP
  8. Had a customer say their bank account was hacked
  9. Successfully de-escalated an upset customer
  10. Total DC payments total amount of $2,000+
  11. Processed 3 deferments
  12. Finished all first call/email on Missed Payment Report
  13. Received a QA score of 100%
  14. Transferred customer to NB
  15. Make 60 outbound calls
  16. Filled out a Compliance Form
  17. Received a QA score of 90% or higher
  18. Complete all your assigned follow-ups
  19. Completed a PIF by debit card for any amount
  20. Completed 25 emails
  21. Completed a payment by DC of $150+
  22. Dispositioned an email as Spam
  23. Successfully kept a customer from completing an ACH Revoke
  24. Collected a payment from the missed payments report
  25. Recommended VIP to a customer
  26. Completed 30 emails
  27. Help your teammate with a question
  28. Explained Paydown to customer
  29. Transferred a customer to Recovery
  30. Make 50 Outbound Calls
  31. Free
  32. Customer expressed satisfaction with the service you provided
  33. Team has a 0% abandon rate day
  34. Customer asked for a revoke prior to their first payment