Completeda paymentby DC of$150+FreeHandled15inboundcallsTeam DCpaymenttotal greaterthan $5,000in a dayRecommendedVIP to acustomerHelp yourteammatewith aquestionReceiveda QA scoreof 90% orhigherTotal DCpaymentstotal amountof $2,000+Collected apayment fromthe missedpaymentsreportFilled out aComplianceFormCompleteda LPCompleted25 emailsProcessed3defermentsTransferredcustomerto NBMake 50OutboundCallsTeam hasa 0%abandonrate dayReceiveda QAscore of100%Successfullykept acustomer fromcompleting anACH RevokeTransferreda customertoRecoveryCompleteall yourassignedfollow-upsHandled10inboundcallsSuccessfullyde-escalatedan upsetcustomerExplainedPaydowntocustomerCustomerexpressedsatisfaction withthe service youprovidedChangedcustomer'sdue date3VoicemailsprocessedFinished allfirst call/emailon MissedPaymentReportCompleted aPIF by debitcard for anyamountMake 60outboundcallsCompleted30 emailsCompleted allthe steps inACH revokeprocesswithout errorsHad acustomer saytheir bankaccount washackedCustomerasked for arevoke priorto their firstpaymentDispositionedan email asSpamCompleteda paymentby DC of$150+FreeHandled15inboundcallsTeam DCpaymenttotal greaterthan $5,000in a dayRecommendedVIP to acustomerHelp yourteammatewith aquestionReceiveda QA scoreof 90% orhigherTotal DCpaymentstotal amountof $2,000+Collected apayment fromthe missedpaymentsreportFilled out aComplianceFormCompleteda LPCompleted25 emailsProcessed3defermentsTransferredcustomerto NBMake 50OutboundCallsTeam hasa 0%abandonrate dayReceiveda QAscore of100%Successfullykept acustomer fromcompleting anACH RevokeTransferreda customertoRecoveryCompleteall yourassignedfollow-upsHandled10inboundcallsSuccessfullyde-escalatedan upsetcustomerExplainedPaydowntocustomerCustomerexpressedsatisfaction withthe service youprovidedChangedcustomer'sdue date3VoicemailsprocessedFinished allfirst call/emailon MissedPaymentReportCompleted aPIF by debitcard for anyamountMake 60outboundcallsCompleted30 emailsCompleted allthe steps inACH revokeprocesswithout errorsHad acustomer saytheir bankaccount washackedCustomerasked for arevoke priorto their firstpaymentDispositionedan email asSpam

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a payment by DC of $150+
  2. Free
  3. Handled 15 inbound calls
  4. Team DC payment total greater than $5,000 in a day
  5. Recommended VIP to a customer
  6. Help your teammate with a question
  7. Received a QA score of 90% or higher
  8. Total DC payments total amount of $2,000+
  9. Collected a payment from the missed payments report
  10. Filled out a Compliance Form
  11. Completed a LP
  12. Completed 25 emails
  13. Processed 3 deferments
  14. Transferred customer to NB
  15. Make 50 Outbound Calls
  16. Team has a 0% abandon rate day
  17. Received a QA score of 100%
  18. Successfully kept a customer from completing an ACH Revoke
  19. Transferred a customer to Recovery
  20. Complete all your assigned follow-ups
  21. Handled 10 inbound calls
  22. Successfully de-escalated an upset customer
  23. Explained Paydown to customer
  24. Customer expressed satisfaction with the service you provided
  25. Changed customer's due date
  26. 3 Voicemails processed
  27. Finished all first call/email on Missed Payment Report
  28. Completed a PIF by debit card for any amount
  29. Make 60 outbound calls
  30. Completed 30 emails
  31. Completed all the steps in ACH revoke process without errors
  32. Had a customer say their bank account was hacked
  33. Customer asked for a revoke prior to their first payment
  34. Dispositioned an email as Spam