(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Successfully de-escalated an upset customer
Handled 10 inbound calls
Help your teammate with a question
Processed 3 deferments
Recommended VIP to a customer
Completed a PIF by debit card for any amount
3 Voicemails processed
Completed 30 emails
Dispositioned an email as Spam
Customer asked for a revoke prior to their first payment
Make 60 outbound calls
Filled out a Compliance Form
Received a QA score of 90% or higher
Collected a payment from the missed payments report
Successfully kept a customer from completing an ACH Revoke
Received a QA score of 100%
Total DC payments total amount of $2,000+
Customer expressed satisfaction with the service you provided
Handled 15 inbound calls
Completed 25 emails
Team has a 0% abandon rate day
Explained Paydown to customer
Changed customer's due date
Complete all your assigned follow-ups
Completed all the steps in ACH revoke process without errors
Completed a payment by DC of $150+
Finished all first call/email on Missed Payment Report
Transferred a customer to Recovery
Transferred customer to NB
Make 50 Outbound Calls
Team DC payment total greater than $5,000 in a day
