(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Make 50 Outbound Calls
Completed a payment by DC of $150+
Completed 30 emails
Make 60 outbound calls
Filled out a Compliance Form
Completed a PIF by debit card for any amount
Successfully kept a customer from completing an ACH Revoke
Had a customer say their bank account was hacked
3 Voicemails processed
Changed customer's due date
Dispositioned an email as Spam
Received a QA score of 90% or higher
Free
Customer asked for a revoke prior to their first payment
Help your teammate with a question
Completed 25 emails
Handled 10 inbound calls
Completed all the steps in ACH revoke process without errors
Transferred customer to NB
Finished all first call/email on Missed Payment Report
Team DC payment total greater than $5,000 in a day
Received a QA score of 100%
Complete all your assigned follow-ups
Team has a 0% abandon rate day
Recommended VIP to a customer
Total DC payments total amount of $2,000+
Transferred a customer to Recovery
Successfully de-escalated an upset customer
Explained Paydown to customer
Handled 15 inbound calls
Processed 3 deferments
Completed a LP
Collected a payment from the missed payments report
Customer expressed satisfaction with the service you provided