Finished allfirst call/emailon MissedPaymentReportCollected apayment fromthe missedpaymentsreportHandled15inboundcallsHelp yourteammatewith aquestionMake 50OutboundCallsHandled10inboundcallsCompleted30 emailsCompleteda paymentby DC of$150+Completed25 emailsFilled out aComplianceFormExplainedPaydowntocustomerCompleteall yourassignedfollow-upsHad acustomer saytheir bankaccount washackedChangedcustomer'sdue dateSuccessfullykept acustomer fromcompleting anACH RevokeFreeCompleted aPIF by debitcard for anyamount3VoicemailsprocessedSuccessfullyde-escalatedan upsetcustomerCompleted allthe steps inACH revokeprocesswithout errorsMake 60outboundcallsCustomerasked for arevoke priorto their firstpaymentReceiveda QA scoreof 90% orhigherDispositionedan email asSpamReceiveda QAscore of100%Completeda LPProcessed3defermentsTotal DCpaymentstotal amountof $2,000+RecommendedVIP to acustomerTransferreda customertoRecoveryTeam DCpaymenttotal greaterthan $5,000in a dayTransferredcustomerto NBCustomerexpressedsatisfaction withthe service youprovidedTeam hasa 0%abandonrate dayFinished allfirst call/emailon MissedPaymentReportCollected apayment fromthe missedpaymentsreportHandled15inboundcallsHelp yourteammatewith aquestionMake 50OutboundCallsHandled10inboundcallsCompleted30 emailsCompleteda paymentby DC of$150+Completed25 emailsFilled out aComplianceFormExplainedPaydowntocustomerCompleteall yourassignedfollow-upsHad acustomer saytheir bankaccount washackedChangedcustomer'sdue dateSuccessfullykept acustomer fromcompleting anACH RevokeFreeCompleted aPIF by debitcard for anyamount3VoicemailsprocessedSuccessfullyde-escalatedan upsetcustomerCompleted allthe steps inACH revokeprocesswithout errorsMake 60outboundcallsCustomerasked for arevoke priorto their firstpaymentReceiveda QA scoreof 90% orhigherDispositionedan email asSpamReceiveda QAscore of100%Completeda LPProcessed3defermentsTotal DCpaymentstotal amountof $2,000+RecommendedVIP to acustomerTransferreda customertoRecoveryTeam DCpaymenttotal greaterthan $5,000in a dayTransferredcustomerto NBCustomerexpressedsatisfaction withthe service youprovidedTeam hasa 0%abandonrate day

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Finished all first call/email on Missed Payment Report
  2. Collected a payment from the missed payments report
  3. Handled 15 inbound calls
  4. Help your teammate with a question
  5. Make 50 Outbound Calls
  6. Handled 10 inbound calls
  7. Completed 30 emails
  8. Completed a payment by DC of $150+
  9. Completed 25 emails
  10. Filled out a Compliance Form
  11. Explained Paydown to customer
  12. Complete all your assigned follow-ups
  13. Had a customer say their bank account was hacked
  14. Changed customer's due date
  15. Successfully kept a customer from completing an ACH Revoke
  16. Free
  17. Completed a PIF by debit card for any amount
  18. 3 Voicemails processed
  19. Successfully de-escalated an upset customer
  20. Completed all the steps in ACH revoke process without errors
  21. Make 60 outbound calls
  22. Customer asked for a revoke prior to their first payment
  23. Received a QA score of 90% or higher
  24. Dispositioned an email as Spam
  25. Received a QA score of 100%
  26. Completed a LP
  27. Processed 3 deferments
  28. Total DC payments total amount of $2,000+
  29. Recommended VIP to a customer
  30. Transferred a customer to Recovery
  31. Team DC payment total greater than $5,000 in a day
  32. Transferred customer to NB
  33. Customer expressed satisfaction with the service you provided
  34. Team has a 0% abandon rate day