Make 60outboundcallsReceiveda QAscore of100%Handled10inboundcallsCustomerexpressedsatisfaction withthe service youprovidedChangedcustomer'sdue dateCompleteda paymentby DC of$150+Customerasked for arevoke priorto their firstpaymentExplainedPaydowntocustomerTeam DCpaymenttotal greaterthan $5,000in a dayCompleted aPIF by debitcard for anyamountTeam hasa 0%abandonrate dayFilled out aComplianceFormCompleted allthe steps inACH revokeprocesswithout errorsFinished allfirst call/emailon MissedPaymentReportMake 50OutboundCallsSuccessfullyde-escalatedan upsetcustomerHad acustomer saytheir bankaccount washackedRecommendedVIP to acustomerFreeTransferreda customertoRecoveryHelp yourteammatewith aquestionProcessed3defermentsCompleteda LPCollected apayment fromthe missedpaymentsreportHandled15inboundcallsCompleted30 emailsTotal DCpaymentstotal amountof $2,000+Successfullykept acustomer fromcompleting anACH Revoke3VoicemailsprocessedDispositionedan email asSpamTransferredcustomerto NBCompleteall yourassignedfollow-upsReceiveda QA scoreof 90% orhigherCompleted25 emailsMake 60outboundcallsReceiveda QAscore of100%Handled10inboundcallsCustomerexpressedsatisfaction withthe service youprovidedChangedcustomer'sdue dateCompleteda paymentby DC of$150+Customerasked for arevoke priorto their firstpaymentExplainedPaydowntocustomerTeam DCpaymenttotal greaterthan $5,000in a dayCompleted aPIF by debitcard for anyamountTeam hasa 0%abandonrate dayFilled out aComplianceFormCompleted allthe steps inACH revokeprocesswithout errorsFinished allfirst call/emailon MissedPaymentReportMake 50OutboundCallsSuccessfullyde-escalatedan upsetcustomerHad acustomer saytheir bankaccount washackedRecommendedVIP to acustomerFreeTransferreda customertoRecoveryHelp yourteammatewith aquestionProcessed3defermentsCompleteda LPCollected apayment fromthe missedpaymentsreportHandled15inboundcallsCompleted30 emailsTotal DCpaymentstotal amountof $2,000+Successfullykept acustomer fromcompleting anACH Revoke3VoicemailsprocessedDispositionedan email asSpamTransferredcustomerto NBCompleteall yourassignedfollow-upsReceiveda QA scoreof 90% orhigherCompleted25 emails

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make 60 outbound calls
  2. Received a QA score of 100%
  3. Handled 10 inbound calls
  4. Customer expressed satisfaction with the service you provided
  5. Changed customer's due date
  6. Completed a payment by DC of $150+
  7. Customer asked for a revoke prior to their first payment
  8. Explained Paydown to customer
  9. Team DC payment total greater than $5,000 in a day
  10. Completed a PIF by debit card for any amount
  11. Team has a 0% abandon rate day
  12. Filled out a Compliance Form
  13. Completed all the steps in ACH revoke process without errors
  14. Finished all first call/email on Missed Payment Report
  15. Make 50 Outbound Calls
  16. Successfully de-escalated an upset customer
  17. Had a customer say their bank account was hacked
  18. Recommended VIP to a customer
  19. Free
  20. Transferred a customer to Recovery
  21. Help your teammate with a question
  22. Processed 3 deferments
  23. Completed a LP
  24. Collected a payment from the missed payments report
  25. Handled 15 inbound calls
  26. Completed 30 emails
  27. Total DC payments total amount of $2,000+
  28. Successfully kept a customer from completing an ACH Revoke
  29. 3 Voicemails processed
  30. Dispositioned an email as Spam
  31. Transferred customer to NB
  32. Complete all your assigned follow-ups
  33. Received a QA score of 90% or higher
  34. Completed 25 emails