(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Transferred customer to NB
Received a QA score of 90% or higher
Changed customer's due date
Help your teammate with a question
Collected a payment from the missed payments report
Successfully kept a customer from completing an ACH Revoke
Finished all first call/email on Missed Payment Report
Free
Completed 25 emails
Recommended VIP to a customer
Explained Paydown to customer
Transferred a customer to Recovery
Filled out a Compliance Form
Complete all your assigned follow-ups
Customer asked for a revoke prior to their first payment
Processed 3 deferments
Completed all the steps in ACH revoke process without errors
Make 50 Outbound Calls
Completed a payment by DC of $150+
Handled 10 inbound calls
Had a customer say their bank account was hacked
3 Voicemails processed
Total DC payments total amount of $2,000+
Team has a 0% abandon rate day
Completed a LP
Received a QA score of 100%
Completed a PIF by debit card for any amount
Successfully de-escalated an upset customer
Handled 15 inbound calls
Make 60 outbound calls
Completed 30 emails
Team DC payment total greater than $5,000 in a day
Dispositioned an email as Spam
Customer expressed satisfaction with the service you provided
