(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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call accidentally or randomly drops
"I'm calling from provider's office"
"I've been doing this for [number] years with no issues"
"I'm not a tech person / I'm a technophobe"
thought of something additional you could've done right AFTER the call ends
random background shouting
Unreasonably angry caller
a dog or other animal is audible
"Wait aren't you [insert payer]?!"
caller gets another person on the line
Even the SME is stumped for a bit
THEY put YOU on hold
get knee-deep in ATS/CS/RV only to find out it's a PQ transfer
Flabbers gasted; bams boozled
someone starts swearing
someone is talking off-mic who probably doesn't think they can be heard
caller actually knows Customer ID
caller wants to view claim without a user ID
they ask US to call the payer (or anyone really)
"My name is [generic first name] [generic last name or just the initial]"
"No other [company] makes me do this!"
"I've never had a problem with this before"
agonizingly long/uncooperative call
Caller calls EoBs (or similar term) by some other weird name
horrific audio quality
off-topic rambling
caller fixes their own problem
caller hangs up before fixing the issue
Caller dialed wrong number; somehow thats your fault
