(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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get knee-deep in ATS/CS/RV only to find out it's a PQ transfer
caller wants to view claim without a user ID
"Wait aren't you [insert payer]?!"
Security questions failed
transfer to PQ
caller hangs up before fixing the issue
Flabbers gasted; bams boozled
thought of something additional you could've done right AFTER the call ends
agonizingly long/uncooperative call
Caller dialed wrong number; somehow thats your fault
call accidentally or randomly drops
they ask US to call the payer (or anyone really)
constant background ringing/droning
Unreasonably angry caller
caller actually knows Customer ID
"I'm calling from provider's office"
"I've been doing this for [number] years with no issues"
someone starts swearing
"I'm not a tech person / I'm a technophobe"
someone is talking off-mic who probably doesn't think they can be heard
a dog or other animal is audible
Caller calls EoBs (or similar term) by some other weird name
"No other [company] makes me do this!"
caller gets another person on the line
caller fixes their own problem
Even the SME is stumped for a bit
"I've never had a problem with this before"
THEY put YOU on hold
horrific audio quality
random background shouting
off-topic rambling
"My name is [generic first name] [generic last name or just the initial]"
