(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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constant background ringing/droning
random background shouting
"My name is [generic first name] [generic last name or just the initial]"
call accidentally or randomly drops
"I'm not a tech person / I'm a technophobe"
"I've never had a problem with this before"
caller gets another person on the line
caller fixes their own problem
Caller calls EoBs (or similar term) by some other weird name
thought of something additional you could've done right AFTER the call ends
"I'm calling from provider's office"
off-topic rambling
someone is talking off-mic who probably doesn't think they can be heard
caller hangs up before fixing the issue
"Wait aren't you [insert payer]?!"
Security questions failed
horrific audio quality
someone starts swearing
transfer to PQ
Even the SME is stumped for a bit
Flabbers gasted; bams boozled
caller wants to view claim without a user ID
caller actually knows Customer ID
they ask US to call the payer (or anyone really)
Unreasonably angry caller
agonizingly long/uncooperative call
get knee-deep in ATS/CS/RV only to find out it's a PQ transfer
"I've been doing this for [number] years with no issues"
THEY put YOU on hold
Caller dialed wrong number; somehow thats your fault
