(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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constant background ringing/droning
caller actually knows Customer ID
Even the SME is stumped for a bit
agonizingly long/uncooperative call
"My name is [generic first name] [generic last name or just the initial]"
call accidentally or randomly drops
caller hangs up before fixing the issue
THEY put YOU on hold
someone is talking off-mic who probably doesn't think they can be heard
they ask US to call the payer (or anyone really)
Caller dialed wrong number; somehow thats your fault
caller wants to view claim without a user ID
horrific audio quality
Flabbers gasted; bams boozled
Caller calls EoBs (or similar term) by some other weird name
"Wait aren't you [insert payer]?!"
get knee-deep in ATS/CS/RV only to find out it's a PQ transfer
"I'm calling from provider's office"
"No other [company] makes me do this!"
transfer to PQ
"I'm not a tech person / I'm a technophobe"
caller gets another person on the line
someone starts swearing
random background shouting
"I've never had a problem with this before"
"I've been doing this for [number] years with no issues"
a dog or other animal is audible
thought of something additional you could've done right AFTER the call ends
