(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I'm not a tech person / I'm a technophobe"
Caller calls EoBs (or similar term) by some other weird name
"My name is [generic first name] [generic last name or just the initial]"
someone starts swearing
they ask US to call the payer (or anyone really)
someone is talking off-mic who probably doesn't think they can be heard
caller wants to view claim without a user ID
transfer to PQ
get knee-deep in ATS/CS/RV only to find out it's a PQ transfer
Security questions failed
horrific audio quality
"I've been doing this for [number] years with no issues"
call accidentally or randomly drops
caller gets another person on the line
THEY put YOU on hold
"No other [company] makes me do this!"
Caller dialed wrong number; somehow thats your fault
"Wait aren't you [insert payer]?!"
Even the SME is stumped for a bit
"I've never had a problem with this before"
constant background ringing/droning
agonizingly long/uncooperative call
Unreasonably angry caller
caller actually knows Customer ID
caller fixes their own problem
"I'm calling from provider's office"
a dog or other animal is audible
random background shouting
Flabbers gasted; bams boozled
caller hangs up before fixing the issue
off-topic rambling
thought of something additional you could've done right AFTER the call ends
