Flabbersgasted;bamsboozledrandombackgroundshouting"I've neverhad aproblem withthis before"transferto PQthought ofsomethingadditional youcould've doneright AFTERthe call endscallerfixes theirownproblemSecurityquestionsfailedUnreasonablyangry callerget knee-deepin ATS/CS/RVonly to findout it's a PQtransfersomeone istalking off-micwho probablydoesn't thinkthey can beheardcaller getsanotherperson onthe lineCaller callsEoBs (orsimilar term)by some otherweird nameTHEYput YOUon holdcalleractuallyknowsCustomer IDcaller hangsup beforefixing theissuea dog orotheranimal isaudiblesomeonestartsswearing"I'm callingfromprovider'soffice""My name is[generic firstname] [genericlast name orjust the initial]"callaccidentallyor randomlydropshorrificaudioquality"I've beendoing this for[number]years withno issues"agonizinglylong/uncooperativecallCaller dialedwrong number;somehow thatsyour fault"Waitaren't you[insertpayer]?!""No other[company]makes medo this!"Even theSME isstumpedfor a bit"I'm not atech person /I'm atechnophobe"constantbackgroundringing/droningthey ask USto call thepayer (oranyonereally)caller wantsto view claimwithout auser IDoff-topicramblingFlabbersgasted;bamsboozledrandombackgroundshouting"I've neverhad aproblem withthis before"transferto PQthought ofsomethingadditional youcould've doneright AFTERthe call endscallerfixes theirownproblemSecurityquestionsfailedUnreasonablyangry callerget knee-deepin ATS/CS/RVonly to findout it's a PQtransfersomeone istalking off-micwho probablydoesn't thinkthey can beheardcaller getsanotherperson onthe lineCaller callsEoBs (orsimilar term)by some otherweird nameTHEYput YOUon holdcalleractuallyknowsCustomer IDcaller hangsup beforefixing theissuea dog orotheranimal isaudiblesomeonestartsswearing"I'm callingfromprovider'soffice""My name is[generic firstname] [genericlast name orjust the initial]"callaccidentallyor randomlydropshorrificaudioquality"I've beendoing this for[number]years withno issues"agonizinglylong/uncooperativecallCaller dialedwrong number;somehow thatsyour fault"Waitaren't you[insertpayer]?!""No other[company]makes medo this!"Even theSME isstumpedfor a bit"I'm not atech person /I'm atechnophobe"constantbackgroundringing/droningthey ask USto call thepayer (oranyonereally)caller wantsto view claimwithout auser IDoff-topicrambling

P2 Lunacy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Flabbers gasted; bams boozled
  2. random background shouting
  3. "I've never had a problem with this before"
  4. transfer to PQ
  5. thought of something additional you could've done right AFTER the call ends
  6. caller fixes their own problem
  7. Security questions failed
  8. Unreasonably angry caller
  9. get knee-deep in ATS/CS/RV only to find out it's a PQ transfer
  10. someone is talking off-mic who probably doesn't think they can be heard
  11. caller gets another person on the line
  12. Caller calls EoBs (or similar term) by some other weird name
  13. THEY put YOU on hold
  14. caller actually knows Customer ID
  15. caller hangs up before fixing the issue
  16. a dog or other animal is audible
  17. someone starts swearing
  18. "I'm calling from provider's office"
  19. "My name is [generic first name] [generic last name or just the initial]"
  20. call accidentally or randomly drops
  21. horrific audio quality
  22. "I've been doing this for [number] years with no issues"
  23. agonizingly long/uncooperative call
  24. Caller dialed wrong number; somehow thats your fault
  25. "Wait aren't you [insert payer]?!"
  26. "No other [company] makes me do this!"
  27. Even the SME is stumped for a bit
  28. "I'm not a tech person / I'm a technophobe"
  29. constant background ringing/droning
  30. they ask US to call the payer (or anyone really)
  31. caller wants to view claim without a user ID
  32. off-topic rambling