(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sold more than 5 new PSAs
Booked a tech lead for a specialist
Got hung up on/ yelled at
Scheduled a PSA visit
Rescheduled a call rather than putting it on hold
Review mentioning your name in it
Booked more than 20 calls in a day
De-escalate a customer/ have no escalations for the day
Made a sale
On the phone for less than 6 minutes
Customer calls you the wrong name
Scheduled an HVAC service call
Flipped a wrong number to an appointment
Awesome feedback from a customer
Someone calls for Paul, Tricia or Mike T.
Completed an item in Task Management
Sold more than 2 new PSAs
Auto-Dialer Call
Renewed more than 2 PSAs
Hold time <1 Minute
Gave less than 5 customers a discount for service work
Customer moved to a new address
Spoke to a customer whos last name starts with "V"
