(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Got hung up on/ yelled at
Customer calls you the wrong name
Made a sale
Completed an item in Task Management
Someone calls for Paul, Tricia or Mike T.
Spoke to a customer whos last name starts with "V"
Booked more than 20 calls in a day
Rescheduled a call rather than putting it on hold
De-escalate a customer/ have no escalations for the day
On the phone for less than 6 minutes
Renewed more than 2 PSAs
Scheduled a PSA visit
Gave less than 5 customers a discount for service work
