(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Review mentioning your name in it
Completed an item in Task Management
Made a sale
Auto-Dialer Call
Got hung up on/ yelled at
Flipped a wrong number to an appointment
Scheduled a sewer back up call
Awesome feedback from a customer
Scheduled an HVAC service call
Rescheduled a call rather than putting it on hold
Hold time <1 Minute
Someone calls for Paul, Tricia or Mike T.
Renewed more than 2 PSAs
Sold more than 2 new PSAs
Spoke to a customer whos last name starts with "V"
Customer calls you the wrong name
On the phone for less than 6 minutes
Booked a tech lead for a specialist
Scheduled a PSA visit
De-escalate a customer/ have no escalations for the day
Customer moved to a new address
Sold more than 5 new PSAs
Gave less than 5 customers a discount for service work
