(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Someone calls for Paul, Tricia or Mike T.
Sold more than 5 new PSAs
Review mentioning your name in it
Got hung up on/ yelled at
Completed an item in Task Management
Renewed more than 2 PSAs
Customer moved to a new address
Hold time <1 Minute
Made a sale
On the phone for less than 6 minutes
Flipped a wrong number to an appointment
Booked more than 20 calls in a day
Gave less than 5 customers a discount for service work
Rescheduled a call rather than putting it on hold
Scheduled a PSA visit
Customer calls you the wrong name
Scheduled a sewer back up call
Awesome feedback from a customer
Scheduled an HVAC service call
Booked a tech lead for a specialist
De-escalate a customer/ have no escalations for the day
Auto-Dialer Call
Spoke to a customer whos last name starts with "V"
