(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Review mentioning your name in it
Awesome feedback from a customer
Sold more than 2 new PSAs
Spoke to a customer whos last name starts with "V"
Scheduled a sewer back up call
Sold more than 5 new PSAs
Flipped a wrong number to an appointment
Rescheduled a call rather than putting it on hold
Made a sale
Hold time <1 Minute
Customer moved to a new address
On the phone for less than 6 minutes
Scheduled an HVAC service call
De-escalate a customer/ have no escalations for the day
Scheduled a PSA visit
Booked a tech lead for a specialist
Renewed more than 2 PSAs
Booked more than 20 calls in a day
Customer calls you the wrong name
Got hung up on/ yelled at
Someone calls for Paul, Tricia or Mike T.
Completed an item in Task Management
Gave less than 5 customers a discount for service work
