(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Spoke to a customer whos last name starts with "V"
Completed an item in Task Management
Sold more than 2 new PSAs
Rescheduled a call rather than putting it on hold
Customer calls you the wrong name
Someone calls for Paul, Tricia or Mike T.
Awesome feedback from a customer
Renewed more than 2 PSAs
On the phone for less than 6 minutes
Scheduled a sewer back up call
Made a sale
Booked more than 20 calls in a day
Hold time <1 Minute
Flipped a wrong number to an appointment
Auto-Dialer Call
Booked a tech lead for a specialist
Scheduled a PSA visit
De-escalate a customer/ have no escalations for the day
Sold more than 5 new PSAs
Review mentioning your name in it
Got hung up on/ yelled at
Scheduled an HVAC service call
Gave less than 5 customers a discount for service work
