(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rescheduled a call rather than putting it on hold
Someone calls for Paul, Tricia or Mike T.
Flipped a wrong number to an appointment
Sold more than 5 new PSAs
On the phone for less than 6 minutes
Made a sale
Booked a tech lead for a specialist
Completed an item in Task Management
Customer moved to a new address
Customer calls you the wrong name
Awesome feedback from a customer
Scheduled an HVAC service call
De-escalate a customer/ have no escalations for the day
Gave less than 5 customers a discount for service work
Spoke to a customer whos last name starts with "V"
