(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rescheduled a call rather than putting it on hold
Customer calls you the wrong name
Hold time <1 Minute
Sold more than 2 new PSAs
Flipped a wrong number to an appointment
Gave less than 5 customers a discount for service work
Booked more than 20 calls in a day
Scheduled an HVAC service call
Review mentioning your name in it
Completed an item in Task Management
Renewed more than 2 PSAs
On the phone for less than 6 minutes
Someone calls for Paul, Tricia or Mike T.
Booked a tech lead for a specialist
Awesome feedback from a customer
De-escalate a customer/ have no escalations for the day
Scheduled a PSA visit
Customer moved to a new address
Made a sale
Scheduled a sewer back up call
Spoke to a customer whos last name starts with "V"
