(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Got hung up on/ yelled at
On the phone for less than 6 minutes
Booked more than 20 calls in a day
Auto-Dialer Call
Customer moved to a new address
Sold more than 5 new PSAs
Hold time <1 Minute
De-escalate a customer/ have no escalations for the day
Made a sale
Review mentioning your name in it
Customer calls you the wrong name
Rescheduled a call rather than putting it on hold
Someone calls for Paul, Tricia or Mike T.
Scheduled a PSA visit
Renewed more than 2 PSAs
Scheduled an HVAC service call
Booked a tech lead for a specialist
Spoke to a customer whos last name starts with "V"
Scheduled a sewer back up call
Sold more than 2 new PSAs
Awesome feedback from a customer
Flipped a wrong number to an appointment
Completed an item in Task Management
Gave less than 5 customers a discount for service work
