NOBLAMESHOWEMPATHYREPRESENTYOURBUSINESSLISTENSUPPORTCUSTOMERBECONSIDERATELETPERSONVENTPROVIDETRAININGHAVESTANDARDSPOSITIVESPIRITUSEPROPERGRAMMARUSEI AMSORRYGIVEAPOLOGYASNEEDEDTRYTOUNDERSTANDDISCOUNTIFPOSSIBLEEVALUATEIDEASSOLVEPROBLEMCOMMUNICATEEXPRESSCONCERNOFFERHELPCONSIDERFEELINGSOFFERSOLUTIONFOLLOWTHROUGHDISPLAYCONCERNNOBLAMESHOWEMPATHYREPRESENTYOURBUSINESSLISTENSUPPORTCUSTOMERBECONSIDERATELETPERSONVENTPROVIDETRAININGHAVESTANDARDSPOSITIVESPIRITUSEPROPERGRAMMARUSEI AMSORRYGIVEAPOLOGYASNEEDEDTRYTOUNDERSTANDDISCOUNTIFPOSSIBLEEVALUATEIDEASSOLVEPROBLEMCOMMUNICATEEXPRESSCONCERNOFFERHELPCONSIDERFEELINGSOFFERSOLUTIONFOLLOWTHROUGHDISPLAYCONCERN

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NO BLAME
  2. SHOW EMPATHY
  3. REPRESENT YOUR BUSINESS
  4. LISTEN
  5. SUPPORT CUSTOMER
  6. BE CONSIDERATE
  7. LET PERSON VENT
  8. PROVIDE TRAINING
  9. HAVE STANDARDS
  10. POSITIVE SPIRIT
  11. USE PROPER GRAMMAR
  12. USE I AM SORRY
  13. GIVE APOLOGY AS NEEDED
  14. TRY TO UNDERSTAND
  15. DISCOUNT IF POSSIBLE
  16. EVALUATE IDEAS
  17. SOLVE PROBLEM
  18. COMMUNICATE
  19. EXPRESS CONCERN
  20. OFFER HELP
  21. CONSIDER FEELINGS
  22. OFFER SOLUTION
  23. FOLLOW THROUGH
  24. DISPLAY CONCERN