LETPERSONVENTSUPPORTCUSTOMERSOLVEPROBLEMHAVESTANDARDSDISCOUNTIFPOSSIBLESHOWEMPATHYDISPLAYCONCERNUSEI AMSORRYOFFERHELPFOLLOWTHROUGHPOSITIVESPIRITEXPRESSCONCERNBECONSIDERATEOFFERSOLUTIONREPRESENTYOURBUSINESSTRYTOUNDERSTANDCONSIDERFEELINGSEVALUATEIDEASPROVIDETRAININGGIVEAPOLOGYASNEEDEDCOMMUNICATENOBLAMELISTENUSEPROPERGRAMMARLETPERSONVENTSUPPORTCUSTOMERSOLVEPROBLEMHAVESTANDARDSDISCOUNTIFPOSSIBLESHOWEMPATHYDISPLAYCONCERNUSEI AMSORRYOFFERHELPFOLLOWTHROUGHPOSITIVESPIRITEXPRESSCONCERNBECONSIDERATEOFFERSOLUTIONREPRESENTYOURBUSINESSTRYTOUNDERSTANDCONSIDERFEELINGSEVALUATEIDEASPROVIDETRAININGGIVEAPOLOGYASNEEDEDCOMMUNICATENOBLAMELISTENUSEPROPERGRAMMAR

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. LET PERSON VENT
  2. SUPPORT CUSTOMER
  3. SOLVE PROBLEM
  4. HAVE STANDARDS
  5. DISCOUNT IF POSSIBLE
  6. SHOW EMPATHY
  7. DISPLAY CONCERN
  8. USE I AM SORRY
  9. OFFER HELP
  10. FOLLOW THROUGH
  11. POSITIVE SPIRIT
  12. EXPRESS CONCERN
  13. BE CONSIDERATE
  14. OFFER SOLUTION
  15. REPRESENT YOUR BUSINESS
  16. TRY TO UNDERSTAND
  17. CONSIDER FEELINGS
  18. EVALUATE IDEAS
  19. PROVIDE TRAINING
  20. GIVE APOLOGY AS NEEDED
  21. COMMUNICATE
  22. NO BLAME
  23. LISTEN
  24. USE PROPER GRAMMAR