BECONSIDERATEEXPRESSCONCERNPROVIDETRAININGLISTENSUPPORTCUSTOMERTRYTOUNDERSTANDEVALUATEIDEASCOMMUNICATENOBLAMESOLVEPROBLEMREPRESENTYOURBUSINESSCONSIDERFEELINGSHAVESTANDARDSDISPLAYCONCERNUSEI AMSORRYOFFERHELPDISCOUNTIFPOSSIBLEOFFERSOLUTIONFOLLOWTHROUGHLETPERSONVENTSHOWEMPATHYPOSITIVESPIRITGIVEAPOLOGYASNEEDEDUSEPROPERGRAMMARBECONSIDERATEEXPRESSCONCERNPROVIDETRAININGLISTENSUPPORTCUSTOMERTRYTOUNDERSTANDEVALUATEIDEASCOMMUNICATENOBLAMESOLVEPROBLEMREPRESENTYOURBUSINESSCONSIDERFEELINGSHAVESTANDARDSDISPLAYCONCERNUSEI AMSORRYOFFERHELPDISCOUNTIFPOSSIBLEOFFERSOLUTIONFOLLOWTHROUGHLETPERSONVENTSHOWEMPATHYPOSITIVESPIRITGIVEAPOLOGYASNEEDEDUSEPROPERGRAMMAR

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BE CONSIDERATE
  2. EXPRESS CONCERN
  3. PROVIDE TRAINING
  4. LISTEN
  5. SUPPORT CUSTOMER
  6. TRY TO UNDERSTAND
  7. EVALUATE IDEAS
  8. COMMUNICATE
  9. NO BLAME
  10. SOLVE PROBLEM
  11. REPRESENT YOUR BUSINESS
  12. CONSIDER FEELINGS
  13. HAVE STANDARDS
  14. DISPLAY CONCERN
  15. USE I AM SORRY
  16. OFFER HELP
  17. DISCOUNT IF POSSIBLE
  18. OFFER SOLUTION
  19. FOLLOW THROUGH
  20. LET PERSON VENT
  21. SHOW EMPATHY
  22. POSITIVE SPIRIT
  23. GIVE APOLOGY AS NEEDED
  24. USE PROPER GRAMMAR