EVALUATEIDEASTRYTOUNDERSTANDUSEI AMSORRYOFFERHELPDISCOUNTIFPOSSIBLEGIVEAPOLOGYASNEEDEDFOLLOWTHROUGHSUPPORTCUSTOMERUSEPROPERGRAMMARSOLVEPROBLEMCONSIDERFEELINGSCOMMUNICATEREPRESENTYOURBUSINESSLISTENPROVIDETRAININGEXPRESSCONCERNLETPERSONVENTPOSITIVESPIRITBECONSIDERATESHOWEMPATHYHAVESTANDARDSOFFERSOLUTIONDISPLAYCONCERNNOBLAMEEVALUATEIDEASTRYTOUNDERSTANDUSEI AMSORRYOFFERHELPDISCOUNTIFPOSSIBLEGIVEAPOLOGYASNEEDEDFOLLOWTHROUGHSUPPORTCUSTOMERUSEPROPERGRAMMARSOLVEPROBLEMCONSIDERFEELINGSCOMMUNICATEREPRESENTYOURBUSINESSLISTENPROVIDETRAININGEXPRESSCONCERNLETPERSONVENTPOSITIVESPIRITBECONSIDERATESHOWEMPATHYHAVESTANDARDSOFFERSOLUTIONDISPLAYCONCERNNOBLAME

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. EVALUATE IDEAS
  2. TRY TO UNDERSTAND
  3. USE I AM SORRY
  4. OFFER HELP
  5. DISCOUNT IF POSSIBLE
  6. GIVE APOLOGY AS NEEDED
  7. FOLLOW THROUGH
  8. SUPPORT CUSTOMER
  9. USE PROPER GRAMMAR
  10. SOLVE PROBLEM
  11. CONSIDER FEELINGS
  12. COMMUNICATE
  13. REPRESENT YOUR BUSINESS
  14. LISTEN
  15. PROVIDE TRAINING
  16. EXPRESS CONCERN
  17. LET PERSON VENT
  18. POSITIVE SPIRIT
  19. BE CONSIDERATE
  20. SHOW EMPATHY
  21. HAVE STANDARDS
  22. OFFER SOLUTION
  23. DISPLAY CONCERN
  24. NO BLAME