BECONSIDERATEPROVIDETRAININGHAVESTANDARDSCOMMUNICATEUSEI AMSORRYSOLVEPROBLEMDISCOUNTIFPOSSIBLEUSEPROPERGRAMMAROFFERSOLUTIONOFFERHELPSUPPORTCUSTOMERPOSITIVESPIRITTRYTOUNDERSTANDEXPRESSCONCERNGIVEAPOLOGYASNEEDEDLISTENDISPLAYCONCERNSHOWEMPATHYFOLLOWTHROUGHCONSIDERFEELINGSEVALUATEIDEASLETPERSONVENTREPRESENTYOURBUSINESSNOBLAMEBECONSIDERATEPROVIDETRAININGHAVESTANDARDSCOMMUNICATEUSEI AMSORRYSOLVEPROBLEMDISCOUNTIFPOSSIBLEUSEPROPERGRAMMAROFFERSOLUTIONOFFERHELPSUPPORTCUSTOMERPOSITIVESPIRITTRYTOUNDERSTANDEXPRESSCONCERNGIVEAPOLOGYASNEEDEDLISTENDISPLAYCONCERNSHOWEMPATHYFOLLOWTHROUGHCONSIDERFEELINGSEVALUATEIDEASLETPERSONVENTREPRESENTYOURBUSINESSNOBLAME

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BE CONSIDERATE
  2. PROVIDE TRAINING
  3. HAVE STANDARDS
  4. COMMUNICATE
  5. USE I AM SORRY
  6. SOLVE PROBLEM
  7. DISCOUNT IF POSSIBLE
  8. USE PROPER GRAMMAR
  9. OFFER SOLUTION
  10. OFFER HELP
  11. SUPPORT CUSTOMER
  12. POSITIVE SPIRIT
  13. TRY TO UNDERSTAND
  14. EXPRESS CONCERN
  15. GIVE APOLOGY AS NEEDED
  16. LISTEN
  17. DISPLAY CONCERN
  18. SHOW EMPATHY
  19. FOLLOW THROUGH
  20. CONSIDER FEELINGS
  21. EVALUATE IDEAS
  22. LET PERSON VENT
  23. REPRESENT YOUR BUSINESS
  24. NO BLAME