SOLVEPROBLEMPROVIDETRAININGEVALUATEIDEASBECONSIDERATECOMMUNICATEUSEI AMSORRYDISCOUNTIFPOSSIBLELETPERSONVENTUSEPROPERGRAMMARDISPLAYCONCERNEXPRESSCONCERNSUPPORTCUSTOMERGIVEAPOLOGYASNEEDEDSHOWEMPATHYLISTENHAVESTANDARDSNOBLAMEOFFERHELPOFFERSOLUTIONREPRESENTYOURBUSINESSPOSITIVESPIRITCONSIDERFEELINGSTRYTOUNDERSTANDFOLLOWTHROUGHSOLVEPROBLEMPROVIDETRAININGEVALUATEIDEASBECONSIDERATECOMMUNICATEUSEI AMSORRYDISCOUNTIFPOSSIBLELETPERSONVENTUSEPROPERGRAMMARDISPLAYCONCERNEXPRESSCONCERNSUPPORTCUSTOMERGIVEAPOLOGYASNEEDEDSHOWEMPATHYLISTENHAVESTANDARDSNOBLAMEOFFERHELPOFFERSOLUTIONREPRESENTYOURBUSINESSPOSITIVESPIRITCONSIDERFEELINGSTRYTOUNDERSTANDFOLLOWTHROUGH

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SOLVE PROBLEM
  2. PROVIDE TRAINING
  3. EVALUATE IDEAS
  4. BE CONSIDERATE
  5. COMMUNICATE
  6. USE I AM SORRY
  7. DISCOUNT IF POSSIBLE
  8. LET PERSON VENT
  9. USE PROPER GRAMMAR
  10. DISPLAY CONCERN
  11. EXPRESS CONCERN
  12. SUPPORT CUSTOMER
  13. GIVE APOLOGY AS NEEDED
  14. SHOW EMPATHY
  15. LISTEN
  16. HAVE STANDARDS
  17. NO BLAME
  18. OFFER HELP
  19. OFFER SOLUTION
  20. REPRESENT YOUR BUSINESS
  21. POSITIVE SPIRIT
  22. CONSIDER FEELINGS
  23. TRY TO UNDERSTAND
  24. FOLLOW THROUGH