CONSIDERFEELINGSDISPLAYCONCERNEVALUATEIDEASFOLLOWTHROUGHLETPERSONVENTCOMMUNICATESOLVEPROBLEMUSEI AMSORRYGIVEAPOLOGYASNEEDEDBECONSIDERATEPROVIDETRAININGOFFERSOLUTIONEXPRESSCONCERNLISTENDISCOUNTIFPOSSIBLETRYTOUNDERSTANDPOSITIVESPIRITREPRESENTYOURBUSINESSNOBLAMEOFFERHELPSHOWEMPATHYUSEPROPERGRAMMARHAVESTANDARDSSUPPORTCUSTOMERCONSIDERFEELINGSDISPLAYCONCERNEVALUATEIDEASFOLLOWTHROUGHLETPERSONVENTCOMMUNICATESOLVEPROBLEMUSEI AMSORRYGIVEAPOLOGYASNEEDEDBECONSIDERATEPROVIDETRAININGOFFERSOLUTIONEXPRESSCONCERNLISTENDISCOUNTIFPOSSIBLETRYTOUNDERSTANDPOSITIVESPIRITREPRESENTYOURBUSINESSNOBLAMEOFFERHELPSHOWEMPATHYUSEPROPERGRAMMARHAVESTANDARDSSUPPORTCUSTOMER

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CONSIDER FEELINGS
  2. DISPLAY CONCERN
  3. EVALUATE IDEAS
  4. FOLLOW THROUGH
  5. LET PERSON VENT
  6. COMMUNICATE
  7. SOLVE PROBLEM
  8. USE I AM SORRY
  9. GIVE APOLOGY AS NEEDED
  10. BE CONSIDERATE
  11. PROVIDE TRAINING
  12. OFFER SOLUTION
  13. EXPRESS CONCERN
  14. LISTEN
  15. DISCOUNT IF POSSIBLE
  16. TRY TO UNDERSTAND
  17. POSITIVE SPIRIT
  18. REPRESENT YOUR BUSINESS
  19. NO BLAME
  20. OFFER HELP
  21. SHOW EMPATHY
  22. USE PROPER GRAMMAR
  23. HAVE STANDARDS
  24. SUPPORT CUSTOMER