EVALUATEIDEASLISTENGIVEAPOLOGYASNEEDEDEXPRESSCONCERNUSEI AMSORRYCONSIDERFEELINGSOFFERSOLUTIONPROVIDETRAININGDISPLAYCONCERNPOSITIVESPIRITHAVESTANDARDSSUPPORTCUSTOMERUSEPROPERGRAMMARSOLVEPROBLEMLETPERSONVENTTRYTOUNDERSTANDOFFERHELPCOMMUNICATEDISCOUNTIFPOSSIBLEREPRESENTYOURBUSINESSFOLLOWTHROUGHBECONSIDERATESHOWEMPATHYNOBLAMEEVALUATEIDEASLISTENGIVEAPOLOGYASNEEDEDEXPRESSCONCERNUSEI AMSORRYCONSIDERFEELINGSOFFERSOLUTIONPROVIDETRAININGDISPLAYCONCERNPOSITIVESPIRITHAVESTANDARDSSUPPORTCUSTOMERUSEPROPERGRAMMARSOLVEPROBLEMLETPERSONVENTTRYTOUNDERSTANDOFFERHELPCOMMUNICATEDISCOUNTIFPOSSIBLEREPRESENTYOURBUSINESSFOLLOWTHROUGHBECONSIDERATESHOWEMPATHYNOBLAME

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. EVALUATE IDEAS
  2. LISTEN
  3. GIVE APOLOGY AS NEEDED
  4. EXPRESS CONCERN
  5. USE I AM SORRY
  6. CONSIDER FEELINGS
  7. OFFER SOLUTION
  8. PROVIDE TRAINING
  9. DISPLAY CONCERN
  10. POSITIVE SPIRIT
  11. HAVE STANDARDS
  12. SUPPORT CUSTOMER
  13. USE PROPER GRAMMAR
  14. SOLVE PROBLEM
  15. LET PERSON VENT
  16. TRY TO UNDERSTAND
  17. OFFER HELP
  18. COMMUNICATE
  19. DISCOUNT IF POSSIBLE
  20. REPRESENT YOUR BUSINESS
  21. FOLLOW THROUGH
  22. BE CONSIDERATE
  23. SHOW EMPATHY
  24. NO BLAME