LETPERSONVENTUSEPROPERGRAMMARGIVEAPOLOGYASNEEDEDNOBLAMEBECONSIDERATEFOLLOWTHROUGHOFFERHELPOFFERSOLUTIONREPRESENTYOURBUSINESSDISPLAYCONCERNCONSIDERFEELINGSTRYTOUNDERSTANDPROVIDETRAININGHAVESTANDARDSUSEI AMSORRYPOSITIVESPIRITDISCOUNTIFPOSSIBLECOMMUNICATESUPPORTCUSTOMERLISTENEXPRESSCONCERNSOLVEPROBLEMSHOWEMPATHYEVALUATEIDEASLETPERSONVENTUSEPROPERGRAMMARGIVEAPOLOGYASNEEDEDNOBLAMEBECONSIDERATEFOLLOWTHROUGHOFFERHELPOFFERSOLUTIONREPRESENTYOURBUSINESSDISPLAYCONCERNCONSIDERFEELINGSTRYTOUNDERSTANDPROVIDETRAININGHAVESTANDARDSUSEI AMSORRYPOSITIVESPIRITDISCOUNTIFPOSSIBLECOMMUNICATESUPPORTCUSTOMERLISTENEXPRESSCONCERNSOLVEPROBLEMSHOWEMPATHYEVALUATEIDEAS

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. LET PERSON VENT
  2. USE PROPER GRAMMAR
  3. GIVE APOLOGY AS NEEDED
  4. NO BLAME
  5. BE CONSIDERATE
  6. FOLLOW THROUGH
  7. OFFER HELP
  8. OFFER SOLUTION
  9. REPRESENT YOUR BUSINESS
  10. DISPLAY CONCERN
  11. CONSIDER FEELINGS
  12. TRY TO UNDERSTAND
  13. PROVIDE TRAINING
  14. HAVE STANDARDS
  15. USE I AM SORRY
  16. POSITIVE SPIRIT
  17. DISCOUNT IF POSSIBLE
  18. COMMUNICATE
  19. SUPPORT CUSTOMER
  20. LISTEN
  21. EXPRESS CONCERN
  22. SOLVE PROBLEM
  23. SHOW EMPATHY
  24. EVALUATE IDEAS