SUPPORTCUSTOMERDISPLAYCONCERNEVALUATEIDEASOFFERHELPUSEI AMSORRYOFFERSOLUTIONBECONSIDERATEPOSITIVESPIRITNOBLAMEPROVIDETRAININGREPRESENTYOURBUSINESSSOLVEPROBLEMLISTENLETPERSONVENTTRYTOUNDERSTANDCONSIDERFEELINGSGIVEAPOLOGYASNEEDEDFOLLOWTHROUGHHAVESTANDARDSDISCOUNTIFPOSSIBLESHOWEMPATHYEXPRESSCONCERNCOMMUNICATEUSEPROPERGRAMMARSUPPORTCUSTOMERDISPLAYCONCERNEVALUATEIDEASOFFERHELPUSEI AMSORRYOFFERSOLUTIONBECONSIDERATEPOSITIVESPIRITNOBLAMEPROVIDETRAININGREPRESENTYOURBUSINESSSOLVEPROBLEMLISTENLETPERSONVENTTRYTOUNDERSTANDCONSIDERFEELINGSGIVEAPOLOGYASNEEDEDFOLLOWTHROUGHHAVESTANDARDSDISCOUNTIFPOSSIBLESHOWEMPATHYEXPRESSCONCERNCOMMUNICATEUSEPROPERGRAMMAR

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SUPPORT CUSTOMER
  2. DISPLAY CONCERN
  3. EVALUATE IDEAS
  4. OFFER HELP
  5. USE I AM SORRY
  6. OFFER SOLUTION
  7. BE CONSIDERATE
  8. POSITIVE SPIRIT
  9. NO BLAME
  10. PROVIDE TRAINING
  11. REPRESENT YOUR BUSINESS
  12. SOLVE PROBLEM
  13. LISTEN
  14. LET PERSON VENT
  15. TRY TO UNDERSTAND
  16. CONSIDER FEELINGS
  17. GIVE APOLOGY AS NEEDED
  18. FOLLOW THROUGH
  19. HAVE STANDARDS
  20. DISCOUNT IF POSSIBLE
  21. SHOW EMPATHY
  22. EXPRESS CONCERN
  23. COMMUNICATE
  24. USE PROPER GRAMMAR