FOLLOWTHROUGHTRYTOUNDERSTANDREPRESENTYOURBUSINESSOFFERSOLUTIONLETPERSONVENTDISCOUNTIFPOSSIBLECOMMUNICATENOBLAMEUSEPROPERGRAMMARGIVEAPOLOGYASNEEDEDSOLVEPROBLEMDISPLAYCONCERNSUPPORTCUSTOMERCONSIDERFEELINGSBECONSIDERATELISTENSHOWEMPATHYPOSITIVESPIRITEXPRESSCONCERNPROVIDETRAININGOFFERHELPEVALUATEIDEASUSEI AMSORRYHAVESTANDARDSFOLLOWTHROUGHTRYTOUNDERSTANDREPRESENTYOURBUSINESSOFFERSOLUTIONLETPERSONVENTDISCOUNTIFPOSSIBLECOMMUNICATENOBLAMEUSEPROPERGRAMMARGIVEAPOLOGYASNEEDEDSOLVEPROBLEMDISPLAYCONCERNSUPPORTCUSTOMERCONSIDERFEELINGSBECONSIDERATELISTENSHOWEMPATHYPOSITIVESPIRITEXPRESSCONCERNPROVIDETRAININGOFFERHELPEVALUATEIDEASUSEI AMSORRYHAVESTANDARDS

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FOLLOW THROUGH
  2. TRY TO UNDERSTAND
  3. REPRESENT YOUR BUSINESS
  4. OFFER SOLUTION
  5. LET PERSON VENT
  6. DISCOUNT IF POSSIBLE
  7. COMMUNICATE
  8. NO BLAME
  9. USE PROPER GRAMMAR
  10. GIVE APOLOGY AS NEEDED
  11. SOLVE PROBLEM
  12. DISPLAY CONCERN
  13. SUPPORT CUSTOMER
  14. CONSIDER FEELINGS
  15. BE CONSIDERATE
  16. LISTEN
  17. SHOW EMPATHY
  18. POSITIVE SPIRIT
  19. EXPRESS CONCERN
  20. PROVIDE TRAINING
  21. OFFER HELP
  22. EVALUATE IDEAS
  23. USE I AM SORRY
  24. HAVE STANDARDS