BECONSIDERATEDISPLAYCONCERNHAVESTANDARDSCONSIDERFEELINGSGIVEAPOLOGYASNEEDEDSHOWEMPATHYPOSITIVESPIRITFOLLOWTHROUGHOFFERHELPUSEI AMSORRYEXPRESSCONCERNPROVIDETRAININGOFFERSOLUTIONCOMMUNICATEEVALUATEIDEASTRYTOUNDERSTANDLETPERSONVENTUSEPROPERGRAMMARREPRESENTYOURBUSINESSNOBLAMESUPPORTCUSTOMERSOLVEPROBLEMDISCOUNTIFPOSSIBLELISTENBECONSIDERATEDISPLAYCONCERNHAVESTANDARDSCONSIDERFEELINGSGIVEAPOLOGYASNEEDEDSHOWEMPATHYPOSITIVESPIRITFOLLOWTHROUGHOFFERHELPUSEI AMSORRYEXPRESSCONCERNPROVIDETRAININGOFFERSOLUTIONCOMMUNICATEEVALUATEIDEASTRYTOUNDERSTANDLETPERSONVENTUSEPROPERGRAMMARREPRESENTYOURBUSINESSNOBLAMESUPPORTCUSTOMERSOLVEPROBLEMDISCOUNTIFPOSSIBLELISTEN

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. BE CONSIDERATE
  2. DISPLAY CONCERN
  3. HAVE STANDARDS
  4. CONSIDER FEELINGS
  5. GIVE APOLOGY AS NEEDED
  6. SHOW EMPATHY
  7. POSITIVE SPIRIT
  8. FOLLOW THROUGH
  9. OFFER HELP
  10. USE I AM SORRY
  11. EXPRESS CONCERN
  12. PROVIDE TRAINING
  13. OFFER SOLUTION
  14. COMMUNICATE
  15. EVALUATE IDEAS
  16. TRY TO UNDERSTAND
  17. LET PERSON VENT
  18. USE PROPER GRAMMAR
  19. REPRESENT YOUR BUSINESS
  20. NO BLAME
  21. SUPPORT CUSTOMER
  22. SOLVE PROBLEM
  23. DISCOUNT IF POSSIBLE
  24. LISTEN