USEI AMSORRYPROVIDETRAININGDISCOUNTIFPOSSIBLEOFFERSOLUTIONBECONSIDERATETRYTOUNDERSTANDFOLLOWTHROUGHUSEPROPERGRAMMARHAVESTANDARDSSUPPORTCUSTOMEREVALUATEIDEASSOLVEPROBLEMPOSITIVESPIRITLISTENLETPERSONVENTCONSIDERFEELINGSEXPRESSCONCERNCOMMUNICATEGIVEAPOLOGYASNEEDEDOFFERHELPNOBLAMESHOWEMPATHYDISPLAYCONCERNREPRESENTYOURBUSINESSUSEI AMSORRYPROVIDETRAININGDISCOUNTIFPOSSIBLEOFFERSOLUTIONBECONSIDERATETRYTOUNDERSTANDFOLLOWTHROUGHUSEPROPERGRAMMARHAVESTANDARDSSUPPORTCUSTOMEREVALUATEIDEASSOLVEPROBLEMPOSITIVESPIRITLISTENLETPERSONVENTCONSIDERFEELINGSEXPRESSCONCERNCOMMUNICATEGIVEAPOLOGYASNEEDEDOFFERHELPNOBLAMESHOWEMPATHYDISPLAYCONCERNREPRESENTYOURBUSINESS

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. USE I AM SORRY
  2. PROVIDE TRAINING
  3. DISCOUNT IF POSSIBLE
  4. OFFER SOLUTION
  5. BE CONSIDERATE
  6. TRY TO UNDERSTAND
  7. FOLLOW THROUGH
  8. USE PROPER GRAMMAR
  9. HAVE STANDARDS
  10. SUPPORT CUSTOMER
  11. EVALUATE IDEAS
  12. SOLVE PROBLEM
  13. POSITIVE SPIRIT
  14. LISTEN
  15. LET PERSON VENT
  16. CONSIDER FEELINGS
  17. EXPRESS CONCERN
  18. COMMUNICATE
  19. GIVE APOLOGY AS NEEDED
  20. OFFER HELP
  21. NO BLAME
  22. SHOW EMPATHY
  23. DISPLAY CONCERN
  24. REPRESENT YOUR BUSINESS