EVALUATEIDEASPROVIDETRAININGUSEI AMSORRYLETPERSONVENTCONSIDERFEELINGSDISPLAYCONCERNCOMMUNICATEHAVESTANDARDSBECONSIDERATESHOWEMPATHYSOLVEPROBLEMUSEPROPERGRAMMAREXPRESSCONCERNDISCOUNTIFPOSSIBLESUPPORTCUSTOMEROFFERHELPPOSITIVESPIRITOFFERSOLUTIONTRYTOUNDERSTANDREPRESENTYOURBUSINESSNOBLAMELISTENGIVEAPOLOGYASNEEDEDFOLLOWTHROUGHEVALUATEIDEASPROVIDETRAININGUSEI AMSORRYLETPERSONVENTCONSIDERFEELINGSDISPLAYCONCERNCOMMUNICATEHAVESTANDARDSBECONSIDERATESHOWEMPATHYSOLVEPROBLEMUSEPROPERGRAMMAREXPRESSCONCERNDISCOUNTIFPOSSIBLESUPPORTCUSTOMEROFFERHELPPOSITIVESPIRITOFFERSOLUTIONTRYTOUNDERSTANDREPRESENTYOURBUSINESSNOBLAMELISTENGIVEAPOLOGYASNEEDEDFOLLOWTHROUGH

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. EVALUATE IDEAS
  2. PROVIDE TRAINING
  3. USE I AM SORRY
  4. LET PERSON VENT
  5. CONSIDER FEELINGS
  6. DISPLAY CONCERN
  7. COMMUNICATE
  8. HAVE STANDARDS
  9. BE CONSIDERATE
  10. SHOW EMPATHY
  11. SOLVE PROBLEM
  12. USE PROPER GRAMMAR
  13. EXPRESS CONCERN
  14. DISCOUNT IF POSSIBLE
  15. SUPPORT CUSTOMER
  16. OFFER HELP
  17. POSITIVE SPIRIT
  18. OFFER SOLUTION
  19. TRY TO UNDERSTAND
  20. REPRESENT YOUR BUSINESS
  21. NO BLAME
  22. LISTEN
  23. GIVE APOLOGY AS NEEDED
  24. FOLLOW THROUGH