DISPLAYCONCERNGIVEAPOLOGYASNEEDEDHAVESTANDARDSEXPRESSCONCERNOFFERHELPNOBLAMEUSEI AMSORRYSOLVEPROBLEMPOSITIVESPIRITLETPERSONVENTOFFERSOLUTIONEVALUATEIDEASLISTENUSEPROPERGRAMMARREPRESENTYOURBUSINESSCOMMUNICATESHOWEMPATHYPROVIDETRAININGFOLLOWTHROUGHBECONSIDERATEDISCOUNTIFPOSSIBLESUPPORTCUSTOMERTRYTOUNDERSTANDCONSIDERFEELINGSDISPLAYCONCERNGIVEAPOLOGYASNEEDEDHAVESTANDARDSEXPRESSCONCERNOFFERHELPNOBLAMEUSEI AMSORRYSOLVEPROBLEMPOSITIVESPIRITLETPERSONVENTOFFERSOLUTIONEVALUATEIDEASLISTENUSEPROPERGRAMMARREPRESENTYOURBUSINESSCOMMUNICATESHOWEMPATHYPROVIDETRAININGFOLLOWTHROUGHBECONSIDERATEDISCOUNTIFPOSSIBLESUPPORTCUSTOMERTRYTOUNDERSTANDCONSIDERFEELINGS

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. DISPLAY CONCERN
  2. GIVE APOLOGY AS NEEDED
  3. HAVE STANDARDS
  4. EXPRESS CONCERN
  5. OFFER HELP
  6. NO BLAME
  7. USE I AM SORRY
  8. SOLVE PROBLEM
  9. POSITIVE SPIRIT
  10. LET PERSON VENT
  11. OFFER SOLUTION
  12. EVALUATE IDEAS
  13. LISTEN
  14. USE PROPER GRAMMAR
  15. REPRESENT YOUR BUSINESS
  16. COMMUNICATE
  17. SHOW EMPATHY
  18. PROVIDE TRAINING
  19. FOLLOW THROUGH
  20. BE CONSIDERATE
  21. DISCOUNT IF POSSIBLE
  22. SUPPORT CUSTOMER
  23. TRY TO UNDERSTAND
  24. CONSIDER FEELINGS