SUPPORTCUSTOMEROFFERHELPLISTENDISPLAYCONCERNUSEPROPERGRAMMARFOLLOWTHROUGHEXPRESSCONCERNUSEI AMSORRYGIVEAPOLOGYASNEEDEDSOLVEPROBLEMPROVIDETRAININGNOBLAMETRYTOUNDERSTANDCOMMUNICATECONSIDERFEELINGSSHOWEMPATHYEVALUATEIDEASDISCOUNTIFPOSSIBLEOFFERSOLUTIONLETPERSONVENTHAVESTANDARDSREPRESENTYOURBUSINESSPOSITIVESPIRITBECONSIDERATESUPPORTCUSTOMEROFFERHELPLISTENDISPLAYCONCERNUSEPROPERGRAMMARFOLLOWTHROUGHEXPRESSCONCERNUSEI AMSORRYGIVEAPOLOGYASNEEDEDSOLVEPROBLEMPROVIDETRAININGNOBLAMETRYTOUNDERSTANDCOMMUNICATECONSIDERFEELINGSSHOWEMPATHYEVALUATEIDEASDISCOUNTIFPOSSIBLEOFFERSOLUTIONLETPERSONVENTHAVESTANDARDSREPRESENTYOURBUSINESSPOSITIVESPIRITBECONSIDERATE

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SUPPORT CUSTOMER
  2. OFFER HELP
  3. LISTEN
  4. DISPLAY CONCERN
  5. USE PROPER GRAMMAR
  6. FOLLOW THROUGH
  7. EXPRESS CONCERN
  8. USE I AM SORRY
  9. GIVE APOLOGY AS NEEDED
  10. SOLVE PROBLEM
  11. PROVIDE TRAINING
  12. NO BLAME
  13. TRY TO UNDERSTAND
  14. COMMUNICATE
  15. CONSIDER FEELINGS
  16. SHOW EMPATHY
  17. EVALUATE IDEAS
  18. DISCOUNT IF POSSIBLE
  19. OFFER SOLUTION
  20. LET PERSON VENT
  21. HAVE STANDARDS
  22. REPRESENT YOUR BUSINESS
  23. POSITIVE SPIRIT
  24. BE CONSIDERATE