SOLVEPROBLEMOFFERSOLUTIONREPRESENTYOURBUSINESSEXPRESSCONCERNDISCOUNTIFPOSSIBLEPOSITIVESPIRITFOLLOWTHROUGHGIVEAPOLOGYASNEEDEDSHOWEMPATHYUSEPROPERGRAMMARUSEI AMSORRYOFFERHELPLISTENNOBLAMEPROVIDETRAININGTRYTOUNDERSTANDBECONSIDERATELETPERSONVENTEVALUATEIDEASDISPLAYCONCERNSUPPORTCUSTOMERCONSIDERFEELINGSHAVESTANDARDSCOMMUNICATESOLVEPROBLEMOFFERSOLUTIONREPRESENTYOURBUSINESSEXPRESSCONCERNDISCOUNTIFPOSSIBLEPOSITIVESPIRITFOLLOWTHROUGHGIVEAPOLOGYASNEEDEDSHOWEMPATHYUSEPROPERGRAMMARUSEI AMSORRYOFFERHELPLISTENNOBLAMEPROVIDETRAININGTRYTOUNDERSTANDBECONSIDERATELETPERSONVENTEVALUATEIDEASDISPLAYCONCERNSUPPORTCUSTOMERCONSIDERFEELINGSHAVESTANDARDSCOMMUNICATE

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SOLVE PROBLEM
  2. OFFER SOLUTION
  3. REPRESENT YOUR BUSINESS
  4. EXPRESS CONCERN
  5. DISCOUNT IF POSSIBLE
  6. POSITIVE SPIRIT
  7. FOLLOW THROUGH
  8. GIVE APOLOGY AS NEEDED
  9. SHOW EMPATHY
  10. USE PROPER GRAMMAR
  11. USE I AM SORRY
  12. OFFER HELP
  13. LISTEN
  14. NO BLAME
  15. PROVIDE TRAINING
  16. TRY TO UNDERSTAND
  17. BE CONSIDERATE
  18. LET PERSON VENT
  19. EVALUATE IDEAS
  20. DISPLAY CONCERN
  21. SUPPORT CUSTOMER
  22. CONSIDER FEELINGS
  23. HAVE STANDARDS
  24. COMMUNICATE