DISCOUNTIFPOSSIBLEEXPRESSCONCERNHAVESTANDARDSPROVIDETRAININGPOSITIVESPIRITOFFERSOLUTIONGIVEAPOLOGYASNEEDEDBECONSIDERATEUSEI AMSORRYLISTENUSEPROPERGRAMMARCOMMUNICATEEVALUATEIDEASNOBLAMEDISPLAYCONCERNOFFERHELPSHOWEMPATHYSOLVEPROBLEMCONSIDERFEELINGSSUPPORTCUSTOMERLETPERSONVENTTRYTOUNDERSTANDFOLLOWTHROUGHREPRESENTYOURBUSINESSDISCOUNTIFPOSSIBLEEXPRESSCONCERNHAVESTANDARDSPROVIDETRAININGPOSITIVESPIRITOFFERSOLUTIONGIVEAPOLOGYASNEEDEDBECONSIDERATEUSEI AMSORRYLISTENUSEPROPERGRAMMARCOMMUNICATEEVALUATEIDEASNOBLAMEDISPLAYCONCERNOFFERHELPSHOWEMPATHYSOLVEPROBLEMCONSIDERFEELINGSSUPPORTCUSTOMERLETPERSONVENTTRYTOUNDERSTANDFOLLOWTHROUGHREPRESENTYOURBUSINESS

HANDLING CUSTOMER COMPLAINTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. DISCOUNT IF POSSIBLE
  2. EXPRESS CONCERN
  3. HAVE STANDARDS
  4. PROVIDE TRAINING
  5. POSITIVE SPIRIT
  6. OFFER SOLUTION
  7. GIVE APOLOGY AS NEEDED
  8. BE CONSIDERATE
  9. USE I AM SORRY
  10. LISTEN
  11. USE PROPER GRAMMAR
  12. COMMUNICATE
  13. EVALUATE IDEAS
  14. NO BLAME
  15. DISPLAY CONCERN
  16. OFFER HELP
  17. SHOW EMPATHY
  18. SOLVE PROBLEM
  19. CONSIDER FEELINGS
  20. SUPPORT CUSTOMER
  21. LET PERSON VENT
  22. TRY TO UNDERSTAND
  23. FOLLOW THROUGH
  24. REPRESENT YOUR BUSINESS