This bingo card has a free space and 24 words: SUPPORT CUSTOMER, LISTEN, NO BLAME, POSITIVE SPIRIT, OFFER HELP, FOLLOW THROUGH, LET PERSON VENT, SHOW EMPATHY, SOLVE PROBLEM, OFFER SOLUTION, BE CONSIDERATE, GIVE APOLOGY AS NEEDED, EXPRESS CONCERN, EVALUATE IDEAS, DISPLAY CONCERN, USE I AM SORRY, DISCOUNT IF POSSIBLE, CONSIDER FEELINGS, TRY TO UNDERSTAND, PROVIDE TRAINING, HAVE STANDARDS, COMMUNICATE, REPRESENT YOUR BUSINESS and USE PROPER GRAMMAR.
Example, Definition, Situation | Encouragement De-escalation Strategies | GEDAC | HLE Customer and Sales: Day 2 | CUSTOMER SERVICE WEEK
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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