(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Protect a customer’s privacy.
Walk a customer through a change on their side.
Convert a policy to a Named Operator one instead of canceling.
Anticipate unstated need(s).
Turn a frown upside down.
Share something with the team about Pride Month!
Empathize with the customer’s situation.
Refer someone to CPT after a policy review.
Use guidelines to provide accurate information.
Help out a team member.
Ask probing questions to identify the customer’s need.
Save a customer with a policy review.
Acknowledge a new customer by welcoming them to Progressive.
Share Perkshare information with a customer.
Utilize Chatbot to get the conversation started.
Close the chat with acknowledgement and or appreciation.
Educate a customer on the benefits of EFT.
Send a chat to Erica demonstrating your current development.
Offer a discount during a policy review.
Share something with the team about African American Music Appreciation Month!
Thank someone for their business by mentioning tenure or Loyalty Level.
Come up with a team building question for a huddle.
