(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Share something with the team about African American Music Appreciation Month!
Correctly use state specific FUS’s for a cancel.
Send a chat to Erica demonstrating your current development.
Help out a team member.
Offer a discount during a policy review.
Convert a policy to a Named Operator one instead of canceling.
Use guidelines to provide accurate information.
Close the chat with acknowledgement and or appreciation.
Ask probing questions to identify the customer’s need.
Turn a frown upside down.
Walk a customer through a change on their side.
Utilize Chatbot to get the conversation started.
Refer someone to CPT after a policy review.
Anticipate unstated need(s).
Empathize with the customer’s situation.
Save a customer with a policy review.
Come up with a team building question for a huddle.
Show a customer where to find their coverages.
Thank someone for their business by mentioning tenure or Loyalty Level.
Protect a customer’s privacy.
Acknowledge a new customer by welcoming them to Progressive.
