(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Show a customer where to find their coverages.
Empathize with the customer’s situation.
Save a customer with a policy review.
Offer a discount during a policy review.
Close the chat with acknowledgement and or appreciation.
Use guidelines to provide accurate information.
Thank someone for their business by mentioning tenure or Loyalty Level.
Share something with the team about African American Music Appreciation Month!
Help out a team member.
Correctly use state specific FUS’s for a cancel.
Share something with the team about Pride Month!
Protect a customer’s privacy.
Utilize Chatbot to get the conversation started.
Convert a policy to a Named Operator one instead of canceling.
Anticipate unstated need(s).
Educate a customer on the benefits of EFT.
Turn a frown upside down.
Send a chat to Erica demonstrating your current development.
Acknowledge a new customer by welcoming them to Progressive.
Refer someone to CPT after a policy review.
Walk a customer through a change on their side.
Come up with a team building question for a huddle.
Ask probing questions to identify the customer’s need.
