(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Send a chat to Erica demonstrating your current development.
Offer a discount during a policy review.
Ask probing questions to identify the customer’s need.
Protect a customer’s privacy.
Close the chat with acknowledgement and or appreciation.
Convert a policy to a Named Operator one instead of canceling.
Walk a customer through a change on their side.
Show a customer where to find their coverages.
Educate a customer on the benefits of EFT.
Share something with the team about African American Music Appreciation Month!
Save a customer with a policy review.
Help out a team member.
Share something with the team about Pride Month!
Turn a frown upside down.
Empathize with the customer’s situation.
Share Perkshare information with a customer.
Use guidelines to provide accurate information.
Acknowledge a new customer by welcoming them to Progressive.
Anticipate unstated need(s).
Thank someone for their business by mentioning tenure or Loyalty Level.
Correctly use state specific FUS’s for a cancel.
Utilize Chatbot to get the conversation started.
Come up with a team building question for a huddle.
