(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use guidelines to provide accurate information.
Refer someone to CPT after a policy review.
Share something with the team about Pride Month!
Help out a team member.
Protect a customer’s privacy.
Come up with a team building question for a huddle.
Save a customer with a policy review.
Utilize Chatbot to get the conversation started.
Walk a customer through a change on their side.
Send a chat to Erica demonstrating your current development.
Correctly use state specific FUS’s for a cancel.
Share Perkshare information with a customer.
Close the chat with acknowledgement and or appreciation.
Educate a customer on the benefits of EFT.
Acknowledge a new customer by welcoming them to Progressive.
Show a customer where to find their coverages.
Ask probing questions to identify the customer’s need.
Anticipate unstated need(s).
Convert a policy to a Named Operator one instead of canceling.
Thank someone for their business by mentioning tenure or Loyalty Level.
Empathize with the customer’s situation.
Share something with the team about African American Music Appreciation Month!
