(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Anticipate unstated need(s).
Offer a discount during a policy review.
Share Perkshare information with a customer.
Send a chat to Erica demonstrating your current development.
Ask probing questions to identify the customer’s need.
Help out a team member.
Walk a customer through a change on their side.
Share something with the team about African American Music Appreciation Month!
Correctly use state specific FUS’s for a cancel.
Thank someone for their business by mentioning tenure or Loyalty Level.
Show a customer where to find their coverages.
Come up with a team building question for a huddle.
Refer someone to CPT after a policy review.
Convert a policy to a Named Operator one instead of canceling.
Use guidelines to provide accurate information.
Turn a frown upside down.
Empathize with the customer’s situation.
Utilize Chatbot to get the conversation started.
Close the chat with acknowledgement and or appreciation.
Protect a customer’s privacy.
Acknowledge a new customer by welcoming them to Progressive.
