(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Help out a team member.
Come up with a team building question for a huddle.
Acknowledge a new customer by welcoming them to Progressive.
Convert a policy to a Named Operator one instead of canceling.
Empathize with the customer’s situation.
Share something with the team about African American Music Appreciation Month!
Thank someone for their business by mentioning tenure or Loyalty Level.
Share something with the team about Pride Month!
Protect a customer’s privacy.
Offer a discount during a policy review.
Walk a customer through a change on their side.
Refer someone to CPT after a policy review.
Show a customer where to find their coverages.
Educate a customer on the benefits of EFT.
Utilize Chatbot to get the conversation started.
Close the chat with acknowledgement and or appreciation.
Turn a frown upside down.
Anticipate unstated need(s).
Use guidelines to provide accurate information.
Save a customer with a policy review.
Ask probing questions to identify the customer’s need.
Share Perkshare information with a customer.
Send a chat to Erica demonstrating your current development.
