Chat Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Acknowledge a new customer by welcoming them to Progressive.
2. Refer someone to CPT after a policy review.
3. Come up with a team building question for a huddle.
4. Empathize with the customer’s situation.
5. Show a customer where to find their coverages.
6. Anticipate unstated need(s).
7. Ask probing questions to identify the customer’s need.
8. Utilize Chatbot to get the conversation started.
9. Correctly use state specific FUS’s for a cancel.
10. Send a chat to Erica demonstrating your current development.
11. Share something with the team about Pride Month!
12. Thank someone for their business by mentioning tenure or Loyalty Level.
13. Share Perkshare information with a customer.
14. Protect a customer’s privacy.
15. Use guidelines to provide accurate information.
16. Close the chat with acknowledgement and or appreciation.
17. Convert a policy to a Named Operator one instead of canceling.
18. Offer a discount during a policy review.
19. Share something with the team about African American Music Appreciation Month!
20. Help out a team member.
21. Turn a frown upside down.
22. Walk a customer through a change on their side.
23. Save a customer with a policy review.
24. Educate a customer on the benefits of EFT.