(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Share something with the team about Pride Month!
Correctly use state specific FUS’s for a cancel.
Educate a customer on the benefits of EFT.
Offer a discount during a policy review.
Come up with a team building question for a huddle.
Save a customer with a policy review.
Acknowledge a new customer by welcoming them to Progressive.
Help out a team member.
Send a chat to Erica demonstrating your current development.
Anticipate unstated need(s).
Share something with the team about African American Music Appreciation Month!
Ask probing questions to identify the customer’s need.
Refer someone to CPT after a policy review.
Utilize Chatbot to get the conversation started.
Walk a customer through a change on their side.
Empathize with the customer’s situation.
Use guidelines to provide accurate information.
Convert a policy to a Named Operator one instead of canceling.
Thank someone for their business by mentioning tenure or Loyalty Level.
Turn a frown upside down.
Close the chat with acknowledgement and or appreciation.
