Chat Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Show a customer where to find their coverages.
2. Utilize Chatbot to get the conversation started.
3. Come up with a team building question for a huddle.
4. Acknowledge a new customer by welcoming them to Progressive.
5. Convert a policy to a Named Operator one instead of canceling.
6. Use guidelines to provide accurate information.
7. Refer someone to CPT after a policy review.
8. Close the chat with acknowledgement and or appreciation.
9. Send a chat to Erica demonstrating your current development.
10. Turn a frown upside down.
11. Ask probing questions to identify the customer’s need.
12. Help out a team member.
13. Anticipate unstated need(s).
14. Educate a customer on the benefits of EFT.
15. Thank someone for their business by mentioning tenure or Loyalty Level.
16. Walk a customer through a change on their side.
17. Share something with the team about African American Music Appreciation Month!
18. Save a customer with a policy review.
19. Offer a discount during a policy review.
20. Protect a customer’s privacy.
21. Share Perkshare information with a customer.
22. Share something with the team about Pride Month!
23. Empathize with the customer’s situation.
24. Correctly use state specific FUS’s for a cancel.