(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Share Perkshare information with a customer.
Walk a customer through a change on their side.
Save a customer with a policy review.
Refer someone to CPT after a policy review.
Empathize with the customer’s situation.
Acknowledge a new customer by welcoming them to Progressive.
Utilize Chatbot to get the conversation started.
Use guidelines to provide accurate information.
Send a chat to Erica demonstrating your current development.
Convert a policy to a Named Operator one instead of canceling.
Correctly use state specific FUS’s for a cancel.
Educate a customer on the benefits of EFT.
Share something with the team about Pride Month!
Anticipate unstated need(s).
Turn a frown upside down.
Show a customer where to find their coverages.
Thank someone for their business by mentioning tenure or Loyalty Level.
Close the chat with acknowledgement and or appreciation.
Protect a customer’s privacy.
Share something with the team about African American Music Appreciation Month!
Come up with a team building question for a huddle.
Help out a team member.
Ask probing questions to identify the customer’s need.
