(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Empathize with the customer’s situation.
Save a customer with a policy review.
Anticipate unstated need(s).
Turn a frown upside down.
Ask probing questions to identify the customer’s need.
Use guidelines to provide accurate information.
Close the chat with acknowledgement and or appreciation.
Refer someone to CPT after a policy review.
Send a chat to Erica demonstrating your current development.
Convert a policy to a Named Operator one instead of canceling.
Show a customer where to find their coverages.
Share something with the team about Pride Month!
Offer a discount during a policy review.
Help out a team member.
Educate a customer on the benefits of EFT.
Share Perkshare information with a customer.
Thank someone for their business by mentioning tenure or Loyalty Level.
Acknowledge a new customer by welcoming them to Progressive.
Share something with the team about African American Music Appreciation Month!
Protect a customer’s privacy.
Walk a customer through a change on their side.
Correctly use state specific FUS’s for a cancel.
Utilize Chatbot to get the conversation started.
Come up with a team building question for a huddle.
