Help outa teammember.Walk acustomerthrough achange ontheir side.Sharesomethingwith theteam aboutPride Month!Turn afrownupsidedown.Educate acustomer onthe benefitsof EFT.Ask probingquestions toidentify thecustomer’sneed.Thanksomeone fortheir businessby mentioningtenure orLoyalty Level.Show acustomerwhere to findtheircoverages.Protect acustomer’sprivacy.Acknowledge anew customerby welcomingthem toProgressive.Close the chatwithacknowledgementand orappreciation.Send a chatto Ericademonstratingyour currentdevelopment.Come upwith a teambuildingquestion fora huddle.Useguidelines toprovideaccurateinformation.Empathizewith thecustomer’ssituation.Share somethingwith the teamabout AfricanAmerican MusicAppreciationMonth!Offer adiscountduring apolicyreview.Correctlyuse statespecificFUS’s for acancel.SharePerkshareinformationwith acustomer.Convert apolicy to aNamedOperator oneinstead ofcanceling.Anticipateunstatedneed(s).Save acustomerwith a policyreview.Refersomeone toCPT after apolicyreview.UtilizeChatbot toget theconversationstarted.Help outa teammember.Walk acustomerthrough achange ontheir side.Sharesomethingwith theteam aboutPride Month!Turn afrownupsidedown.Educate acustomer onthe benefitsof EFT.Ask probingquestions toidentify thecustomer’sneed.Thanksomeone fortheir businessby mentioningtenure orLoyalty Level.Show acustomerwhere to findtheircoverages.Protect acustomer’sprivacy.Acknowledge anew customerby welcomingthem toProgressive.Close the chatwithacknowledgementand orappreciation.Send a chatto Ericademonstratingyour currentdevelopment.Come upwith a teambuildingquestion fora huddle.Useguidelines toprovideaccurateinformation.Empathizewith thecustomer’ssituation.Share somethingwith the teamabout AfricanAmerican MusicAppreciationMonth!Offer adiscountduring apolicyreview.Correctlyuse statespecificFUS’s for acancel.SharePerkshareinformationwith acustomer.Convert apolicy to aNamedOperator oneinstead ofcanceling.Anticipateunstatedneed(s).Save acustomerwith a policyreview.Refersomeone toCPT after apolicyreview.UtilizeChatbot toget theconversationstarted.

Chat Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help out a team member.
  2. Walk a customer through a change on their side.
  3. Share something with the team about Pride Month!
  4. Turn a frown upside down.
  5. Educate a customer on the benefits of EFT.
  6. Ask probing questions to identify the customer’s need.
  7. Thank someone for their business by mentioning tenure or Loyalty Level.
  8. Show a customer where to find their coverages.
  9. Protect a customer’s privacy.
  10. Acknowledge a new customer by welcoming them to Progressive.
  11. Close the chat with acknowledgement and or appreciation.
  12. Send a chat to Erica demonstrating your current development.
  13. Come up with a team building question for a huddle.
  14. Use guidelines to provide accurate information.
  15. Empathize with the customer’s situation.
  16. Share something with the team about African American Music Appreciation Month!
  17. Offer a discount during a policy review.
  18. Correctly use state specific FUS’s for a cancel.
  19. Share Perkshare information with a customer.
  20. Convert a policy to a Named Operator one instead of canceling.
  21. Anticipate unstated need(s).
  22. Save a customer with a policy review.
  23. Refer someone to CPT after a policy review.
  24. Utilize Chatbot to get the conversation started.