(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use guidelines to provide accurate information.
Save a customer with a policy review.
Anticipate unstated need(s).
Share something with the team about Pride Month!
Thank someone for their business by mentioning tenure or Loyalty Level.
Utilize Chatbot to get the conversation started.
Turn a frown upside down.
Walk a customer through a change on their side.
Offer a discount during a policy review.
Acknowledge a new customer by welcoming them to Progressive.
Help out a team member.
Educate a customer on the benefits of EFT.
Empathize with the customer’s situation.
Correctly use state specific FUS’s for a cancel.
Close the chat with acknowledgement and or appreciation.
Protect a customer’s privacy.
Show a customer where to find their coverages.
Share Perkshare information with a customer.
Share something with the team about African American Music Appreciation Month!
Come up with a team building question for a huddle.
Convert a policy to a Named Operator one instead of canceling.
Refer someone to CPT after a policy review.
Send a chat to Erica demonstrating your current development.
Ask probing questions to identify the customer’s need.
