I will reachout to obtainsomeadditionalinformationI’m sorry tohear aboutyourexperience…How doyou feelabout…?I see. Thatmust havebeen veryfrustrating.Let’s worktogetherto get thisresolved.Youareright.I will reachout to obtainsomeadditionalinformationI’m sorry tohear aboutyourexperience…If I’munderstandingyoucorrectly…I get howthis couldbeconfusing.I’m sorryyou’ve hadto dealwith this.I’m sorryyou’ve hadto dealwith this.Please take aslong as youneed to explainthe problem tome.Thankyou foryourpatience.I get howthis couldbeconfusing.This situationisunacceptableto us too.How doyou feelabout…?I will getback to youno laterthan…If you haveanyquestions,please letme know.I realize howupsettingthis must befor you.I see. Thatmust havebeen veryfrustrating.Thankyou foryourpatience.I appreciateyoucontactingus aboutthis.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Let me helpyou find asolution forthis.If I’munderstandingyoucorrectly…If you haveanyquestions,please letme know.Take yourtime. I’mhere tolisten.Youareright.I understandthat you’reon a timelineright now!I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I canimaginethat is verydifficult.This situationisunacceptableto us too.Take yourtime. I’mhere tolisten.Let me helpyou find asolution forthis.As soon as Ihave anupdate, I’llreach out toyou.I understandthat you’reon a timelineright now!Let’s worktogetherto get thisresolved.I realize howupsettingthis must befor you.That’s agreatquestion. Letme find outfor you.I canimaginethat is verydifficult.That’s agreatquestion. Letme find outfor you.I amhappyto help.As soon as Ihave anupdate, I’llreach out toyou.Please take aslong as youneed to explainthe problem tome.I appreciateyoucontactingus aboutthis.I will reachout to obtainsomeadditionalinformationI’m sorry tohear aboutyourexperience…How doyou feelabout…?I see. Thatmust havebeen veryfrustrating.Let’s worktogetherto get thisresolved.Youareright.I will reachout to obtainsomeadditionalinformationI’m sorry tohear aboutyourexperience…If I’munderstandingyoucorrectly…I get howthis couldbeconfusing.I’m sorryyou’ve hadto dealwith this.I’m sorryyou’ve hadto dealwith this.Please take aslong as youneed to explainthe problem tome.Thankyou foryourpatience.I get howthis couldbeconfusing.This situationisunacceptableto us too.How doyou feelabout…?I will getback to youno laterthan…If you haveanyquestions,please letme know.I realize howupsettingthis must befor you.I see. Thatmust havebeen veryfrustrating.Thankyou foryourpatience.I appreciateyoucontactingus aboutthis.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Let me helpyou find asolution forthis.If I’munderstandingyoucorrectly…If you haveanyquestions,please letme know.Take yourtime. I’mhere tolisten.Youareright.I understandthat you’reon a timelineright now!I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I canimaginethat is verydifficult.This situationisunacceptableto us too.Take yourtime. I’mhere tolisten.Let me helpyou find asolution forthis.As soon as Ihave anupdate, I’llreach out toyou.I understandthat you’reon a timelineright now!Let’s worktogetherto get thisresolved.I realize howupsettingthis must befor you.That’s agreatquestion. Letme find outfor you.I canimaginethat is verydifficult.That’s agreatquestion. Letme find outfor you.I amhappyto help.As soon as Ihave anupdate, I’llreach out toyou.Please take aslong as youneed to explainthe problem tome.I appreciateyoucontactingus aboutthis.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I will reach out to obtain some additional information
  2. I’m sorry to hear about your experience…
  3. How do you feel about…?
  4. I see. That must have been very frustrating.
  5. Let’s work together to get this resolved.
  6. You are right.
  7. I will reach out to obtain some additional information
  8. I’m sorry to hear about your experience…
  9. If I’m understanding you correctly…
  10. I get how this could be confusing.
  11. I’m sorry you’ve had to deal with this.
  12. I’m sorry you’ve had to deal with this.
  13. Please take as long as you need to explain the problem to me.
  14. Thank you for your patience.
  15. I get how this could be confusing.
  16. This situation is unacceptable to us too.
  17. How do you feel about…?
  18. I will get back to you no later than…
  19. If you have any questions, please let me know.
  20. I realize how upsetting this must be for you.
  21. I see. That must have been very frustrating.
  22. Thank you for your patience.
  23. I appreciate you contacting us about this.
  24. I’ve had something like this happen before — I know how frustrating it can feel.
  25. Let me help you find a solution for this.
  26. If I’m understanding you correctly…
  27. If you have any questions, please let me know.
  28. Take your time. I’m here to listen.
  29. You are right.
  30. I understand that you’re on a timeline right now!
  31. I’ve had something like this happen before — I know how frustrating it can feel.
  32. I can imagine that is very difficult.
  33. This situation is unacceptable to us too.
  34. Take your time. I’m here to listen.
  35. Let me help you find a solution for this.
  36. As soon as I have an update, I’ll reach out to you.
  37. I understand that you’re on a timeline right now!
  38. Let’s work together to get this resolved.
  39. I realize how upsetting this must be for you.
  40. That’s a great question. Let me find out for you.
  41. I can imagine that is very difficult.
  42. That’s a great question. Let me find out for you.
  43. I am happy to help.
  44. As soon as I have an update, I’ll reach out to you.
  45. Please take as long as you need to explain the problem to me.
  46. I appreciate you contacting us about this.