I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Take yourtime. I’mhere tolisten.Let me helpyou find asolution forthis.Take yourtime. I’mhere tolisten.I realize howupsettingthis must befor you.I’m sorry tohear aboutyourexperience…I amhappyto help.How doyou feelabout…?This situationisunacceptableto us too.I canimaginethat is verydifficult.I will reachout to obtainsomeadditionalinformationI canimaginethat is verydifficult.I get howthis couldbeconfusing.I’m sorryyou’ve hadto dealwith this.Please take aslong as youneed to explainthe problem tome.Let me helpyou find asolution forthis.If you haveanyquestions,please letme know.Youareright.Please take aslong as youneed to explainthe problem tome.I see. Thatmust havebeen veryfrustrating.As soon as Ihave anupdate, I’llreach out toyou.Youareright.That’s agreatquestion. Letme find outfor you.I will getback to youno laterthan…Thankyou foryourpatience.As soon as Ihave anupdate, I’llreach out toyou.Let’s worktogetherto get thisresolved.I’m sorryyou’ve hadto dealwith this.I will reachout to obtainsomeadditionalinformationIf I’munderstandingyoucorrectly…Let’s worktogetherto get thisresolved.How doyou feelabout…?I see. Thatmust havebeen veryfrustrating.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I appreciateyoucontactingus aboutthis.If you haveanyquestions,please letme know.I realize howupsettingthis must befor you.I’m sorry tohear aboutyourexperience…This situationisunacceptableto us too.That’s agreatquestion. Letme find outfor you.If I’munderstandingyoucorrectly…I appreciateyoucontactingus aboutthis.I get howthis couldbeconfusing.I understandthat you’reon a timelineright now!I understandthat you’reon a timelineright now!Thankyou foryourpatience.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Take yourtime. I’mhere tolisten.Let me helpyou find asolution forthis.Take yourtime. I’mhere tolisten.I realize howupsettingthis must befor you.I’m sorry tohear aboutyourexperience…I amhappyto help.How doyou feelabout…?This situationisunacceptableto us too.I canimaginethat is verydifficult.I will reachout to obtainsomeadditionalinformationI canimaginethat is verydifficult.I get howthis couldbeconfusing.I’m sorryyou’ve hadto dealwith this.Please take aslong as youneed to explainthe problem tome.Let me helpyou find asolution forthis.If you haveanyquestions,please letme know.Youareright.Please take aslong as youneed to explainthe problem tome.I see. Thatmust havebeen veryfrustrating.As soon as Ihave anupdate, I’llreach out toyou.Youareright.That’s agreatquestion. Letme find outfor you.I will getback to youno laterthan…Thankyou foryourpatience.As soon as Ihave anupdate, I’llreach out toyou.Let’s worktogetherto get thisresolved.I’m sorryyou’ve hadto dealwith this.I will reachout to obtainsomeadditionalinformationIf I’munderstandingyoucorrectly…Let’s worktogetherto get thisresolved.How doyou feelabout…?I see. Thatmust havebeen veryfrustrating.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I appreciateyoucontactingus aboutthis.If you haveanyquestions,please letme know.I realize howupsettingthis must befor you.I’m sorry tohear aboutyourexperience…This situationisunacceptableto us too.That’s agreatquestion. Letme find outfor you.If I’munderstandingyoucorrectly…I appreciateyoucontactingus aboutthis.I get howthis couldbeconfusing.I understandthat you’reon a timelineright now!I understandthat you’reon a timelineright now!Thankyou foryourpatience.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’ve had something like this happen before — I know how frustrating it can feel.
  2. Take your time. I’m here to listen.
  3. Let me help you find a solution for this.
  4. Take your time. I’m here to listen.
  5. I realize how upsetting this must be for you.
  6. I’m sorry to hear about your experience…
  7. I am happy to help.
  8. How do you feel about…?
  9. This situation is unacceptable to us too.
  10. I can imagine that is very difficult.
  11. I will reach out to obtain some additional information
  12. I can imagine that is very difficult.
  13. I get how this could be confusing.
  14. I’m sorry you’ve had to deal with this.
  15. Please take as long as you need to explain the problem to me.
  16. Let me help you find a solution for this.
  17. If you have any questions, please let me know.
  18. You are right.
  19. Please take as long as you need to explain the problem to me.
  20. I see. That must have been very frustrating.
  21. As soon as I have an update, I’ll reach out to you.
  22. You are right.
  23. That’s a great question. Let me find out for you.
  24. I will get back to you no later than…
  25. Thank you for your patience.
  26. As soon as I have an update, I’ll reach out to you.
  27. Let’s work together to get this resolved.
  28. I’m sorry you’ve had to deal with this.
  29. I will reach out to obtain some additional information
  30. If I’m understanding you correctly…
  31. Let’s work together to get this resolved.
  32. How do you feel about…?
  33. I see. That must have been very frustrating.
  34. I’ve had something like this happen before — I know how frustrating it can feel.
  35. I appreciate you contacting us about this.
  36. If you have any questions, please let me know.
  37. I realize how upsetting this must be for you.
  38. I’m sorry to hear about your experience…
  39. This situation is unacceptable to us too.
  40. That’s a great question. Let me find out for you.
  41. If I’m understanding you correctly…
  42. I appreciate you contacting us about this.
  43. I get how this could be confusing.
  44. I understand that you’re on a timeline right now!
  45. I understand that you’re on a timeline right now!
  46. Thank you for your patience.