How doyou feelabout…?If I’munderstandingyoucorrectly…I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.If you haveanyquestions,please letme know.I’m sorryyou’ve hadto dealwith this.I see. Thatmust havebeen veryfrustrating.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I will reachout to obtainsomeadditionalinformationLet’s worktogetherto get thisresolved.Take yourtime. I’mhere tolisten.As soon as Ihave anupdate, I’llreach out toyou.Let’s worktogetherto get thisresolved.Please take aslong as youneed to explainthe problem tome.Thankyou foryourpatience.I canimaginethat is verydifficult.If I’munderstandingyoucorrectly…I understandthat you’reon a timelineright now!If you haveanyquestions,please letme know.Youareright.I get howthis couldbeconfusing.Youareright.I understandthat you’reon a timelineright now!This situationisunacceptableto us too.Thankyou foryourpatience.I get howthis couldbeconfusing.I amhappyto help.Take yourtime. I’mhere tolisten.Let me helpyou find asolution forthis.I’m sorryyou’ve hadto dealwith this.I will reachout to obtainsomeadditionalinformationHow doyou feelabout…?Let me helpyou find asolution forthis.As soon as Ihave anupdate, I’llreach out toyou.I see. Thatmust havebeen veryfrustrating.That’s agreatquestion. Letme find outfor you.I realize howupsettingthis must befor you.I’m sorry tohear aboutyourexperience…Please take aslong as youneed to explainthe problem tome.I realize howupsettingthis must befor you.I appreciateyoucontactingus aboutthis.This situationisunacceptableto us too.I’m sorry tohear aboutyourexperience…I will getback to youno laterthan…I canimaginethat is verydifficult.I appreciateyoucontactingus aboutthis.That’s agreatquestion. Letme find outfor you.How doyou feelabout…?If I’munderstandingyoucorrectly…I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.If you haveanyquestions,please letme know.I’m sorryyou’ve hadto dealwith this.I see. Thatmust havebeen veryfrustrating.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I will reachout to obtainsomeadditionalinformationLet’s worktogetherto get thisresolved.Take yourtime. I’mhere tolisten.As soon as Ihave anupdate, I’llreach out toyou.Let’s worktogetherto get thisresolved.Please take aslong as youneed to explainthe problem tome.Thankyou foryourpatience.I canimaginethat is verydifficult.If I’munderstandingyoucorrectly…I understandthat you’reon a timelineright now!If you haveanyquestions,please letme know.Youareright.I get howthis couldbeconfusing.Youareright.I understandthat you’reon a timelineright now!This situationisunacceptableto us too.Thankyou foryourpatience.I get howthis couldbeconfusing.I amhappyto help.Take yourtime. I’mhere tolisten.Let me helpyou find asolution forthis.I’m sorryyou’ve hadto dealwith this.I will reachout to obtainsomeadditionalinformationHow doyou feelabout…?Let me helpyou find asolution forthis.As soon as Ihave anupdate, I’llreach out toyou.I see. Thatmust havebeen veryfrustrating.That’s agreatquestion. Letme find outfor you.I realize howupsettingthis must befor you.I’m sorry tohear aboutyourexperience…Please take aslong as youneed to explainthe problem tome.I realize howupsettingthis must befor you.I appreciateyoucontactingus aboutthis.This situationisunacceptableto us too.I’m sorry tohear aboutyourexperience…I will getback to youno laterthan…I canimaginethat is verydifficult.I appreciateyoucontactingus aboutthis.That’s agreatquestion. Letme find outfor you.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How do you feel about…?
  2. If I’m understanding you correctly…
  3. I’ve had something like this happen before — I know how frustrating it can feel.
  4. If you have any questions, please let me know.
  5. I’m sorry you’ve had to deal with this.
  6. I see. That must have been very frustrating.
  7. I’ve had something like this happen before — I know how frustrating it can feel.
  8. I will reach out to obtain some additional information
  9. Let’s work together to get this resolved.
  10. Take your time. I’m here to listen.
  11. As soon as I have an update, I’ll reach out to you.
  12. Let’s work together to get this resolved.
  13. Please take as long as you need to explain the problem to me.
  14. Thank you for your patience.
  15. I can imagine that is very difficult.
  16. If I’m understanding you correctly…
  17. I understand that you’re on a timeline right now!
  18. If you have any questions, please let me know.
  19. You are right.
  20. I get how this could be confusing.
  21. You are right.
  22. I understand that you’re on a timeline right now!
  23. This situation is unacceptable to us too.
  24. Thank you for your patience.
  25. I get how this could be confusing.
  26. I am happy to help.
  27. Take your time. I’m here to listen.
  28. Let me help you find a solution for this.
  29. I’m sorry you’ve had to deal with this.
  30. I will reach out to obtain some additional information
  31. How do you feel about…?
  32. Let me help you find a solution for this.
  33. As soon as I have an update, I’ll reach out to you.
  34. I see. That must have been very frustrating.
  35. That’s a great question. Let me find out for you.
  36. I realize how upsetting this must be for you.
  37. I’m sorry to hear about your experience…
  38. Please take as long as you need to explain the problem to me.
  39. I realize how upsetting this must be for you.
  40. I appreciate you contacting us about this.
  41. This situation is unacceptable to us too.
  42. I’m sorry to hear about your experience…
  43. I will get back to you no later than…
  44. I can imagine that is very difficult.
  45. I appreciate you contacting us about this.
  46. That’s a great question. Let me find out for you.