I see. Thatmust havebeen veryfrustrating.I’m sorryyou’ve hadto dealwith this.This situationisunacceptableto us too.I understandthat you’reon a timelineright now!Thankyou foryourpatience.Let’s worktogetherto get thisresolved.If I’munderstandingyoucorrectly…Take yourtime. I’mhere tolisten.I appreciateyoucontactingus aboutthis.Youareright.I’m sorry tohear aboutyourexperience…Let’s worktogetherto get thisresolved.I get howthis couldbeconfusing.Let me helpyou find asolution forthis.As soon as Ihave anupdate, I’llreach out toyou.How doyou feelabout…?I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Please take aslong as youneed to explainthe problem tome.Let me helpyou find asolution forthis.I canimaginethat is verydifficult.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.How doyou feelabout…?I appreciateyoucontactingus aboutthis.I’m sorry tohear aboutyourexperience…Take yourtime. I’mhere tolisten.I canimaginethat is verydifficult.I realize howupsettingthis must befor you.This situationisunacceptableto us too.Thankyou foryourpatience.I will reachout to obtainsomeadditionalinformationAs soon as Ihave anupdate, I’llreach out toyou.Please take aslong as youneed to explainthe problem tome.If you haveanyquestions,please letme know.I get howthis couldbeconfusing.I will reachout to obtainsomeadditionalinformationI amhappyto help.I see. Thatmust havebeen veryfrustrating.If you haveanyquestions,please letme know.If I’munderstandingyoucorrectly…I will getback to youno laterthan…Youareright.I’m sorryyou’ve hadto dealwith this.I understandthat you’reon a timelineright now!I realize howupsettingthis must befor you.That’s agreatquestion. Letme find outfor you.That’s agreatquestion. Letme find outfor you.I see. Thatmust havebeen veryfrustrating.I’m sorryyou’ve hadto dealwith this.This situationisunacceptableto us too.I understandthat you’reon a timelineright now!Thankyou foryourpatience.Let’s worktogetherto get thisresolved.If I’munderstandingyoucorrectly…Take yourtime. I’mhere tolisten.I appreciateyoucontactingus aboutthis.Youareright.I’m sorry tohear aboutyourexperience…Let’s worktogetherto get thisresolved.I get howthis couldbeconfusing.Let me helpyou find asolution forthis.As soon as Ihave anupdate, I’llreach out toyou.How doyou feelabout…?I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Please take aslong as youneed to explainthe problem tome.Let me helpyou find asolution forthis.I canimaginethat is verydifficult.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.How doyou feelabout…?I appreciateyoucontactingus aboutthis.I’m sorry tohear aboutyourexperience…Take yourtime. I’mhere tolisten.I canimaginethat is verydifficult.I realize howupsettingthis must befor you.This situationisunacceptableto us too.Thankyou foryourpatience.I will reachout to obtainsomeadditionalinformationAs soon as Ihave anupdate, I’llreach out toyou.Please take aslong as youneed to explainthe problem tome.If you haveanyquestions,please letme know.I get howthis couldbeconfusing.I will reachout to obtainsomeadditionalinformationI amhappyto help.I see. Thatmust havebeen veryfrustrating.If you haveanyquestions,please letme know.If I’munderstandingyoucorrectly…I will getback to youno laterthan…Youareright.I’m sorryyou’ve hadto dealwith this.I understandthat you’reon a timelineright now!I realize howupsettingthis must befor you.That’s agreatquestion. Letme find outfor you.That’s agreatquestion. Letme find outfor you.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I see. That must have been very frustrating.
  2. I’m sorry you’ve had to deal with this.
  3. This situation is unacceptable to us too.
  4. I understand that you’re on a timeline right now!
  5. Thank you for your patience.
  6. Let’s work together to get this resolved.
  7. If I’m understanding you correctly…
  8. Take your time. I’m here to listen.
  9. I appreciate you contacting us about this.
  10. You are right.
  11. I’m sorry to hear about your experience…
  12. Let’s work together to get this resolved.
  13. I get how this could be confusing.
  14. Let me help you find a solution for this.
  15. As soon as I have an update, I’ll reach out to you.
  16. How do you feel about…?
  17. I’ve had something like this happen before — I know how frustrating it can feel.
  18. Please take as long as you need to explain the problem to me.
  19. Let me help you find a solution for this.
  20. I can imagine that is very difficult.
  21. I’ve had something like this happen before — I know how frustrating it can feel.
  22. How do you feel about…?
  23. I appreciate you contacting us about this.
  24. I’m sorry to hear about your experience…
  25. Take your time. I’m here to listen.
  26. I can imagine that is very difficult.
  27. I realize how upsetting this must be for you.
  28. This situation is unacceptable to us too.
  29. Thank you for your patience.
  30. I will reach out to obtain some additional information
  31. As soon as I have an update, I’ll reach out to you.
  32. Please take as long as you need to explain the problem to me.
  33. If you have any questions, please let me know.
  34. I get how this could be confusing.
  35. I will reach out to obtain some additional information
  36. I am happy to help.
  37. I see. That must have been very frustrating.
  38. If you have any questions, please let me know.
  39. If I’m understanding you correctly…
  40. I will get back to you no later than…
  41. You are right.
  42. I’m sorry you’ve had to deal with this.
  43. I understand that you’re on a timeline right now!
  44. I realize how upsetting this must be for you.
  45. That’s a great question. Let me find out for you.
  46. That’s a great question. Let me find out for you.