I understandthat you’reon a timelineright now!I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I realize howupsettingthis must befor you.I see. Thatmust havebeen veryfrustrating.That’s agreatquestion. Letme find outfor you.Take yourtime. I’mhere tolisten.I’m sorry tohear aboutyourexperience…I will getback to youno laterthan…Let me helpyou find asolution forthis.I canimaginethat is verydifficult.I realize howupsettingthis must befor you.Let’s worktogetherto get thisresolved.This situationisunacceptableto us too.Youareright.As soon as Ihave anupdate, I’llreach out toyou.I see. Thatmust havebeen veryfrustrating.I get howthis couldbeconfusing.I’m sorry tohear aboutyourexperience…If I’munderstandingyoucorrectly…This situationisunacceptableto us too.If you haveanyquestions,please letme know.If I’munderstandingyoucorrectly…Take yourtime. I’mhere tolisten.Let’s worktogetherto get thisresolved.Thankyou foryourpatience.How doyou feelabout…?I will reachout to obtainsomeadditionalinformationI’m sorryyou’ve hadto dealwith this.As soon as Ihave anupdate, I’llreach out toyou.Please take aslong as youneed to explainthe problem tome.I’m sorryyou’ve hadto dealwith this.I amhappyto help.Please take aslong as youneed to explainthe problem tome.I appreciateyoucontactingus aboutthis.Thankyou foryourpatience.I will reachout to obtainsomeadditionalinformationYouareright.That’s agreatquestion. Letme find outfor you.I appreciateyoucontactingus aboutthis.I get howthis couldbeconfusing.If you haveanyquestions,please letme know.I canimaginethat is verydifficult.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I understandthat you’reon a timelineright now!How doyou feelabout…?Let me helpyou find asolution forthis.I understandthat you’reon a timelineright now!I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I realize howupsettingthis must befor you.I see. Thatmust havebeen veryfrustrating.That’s agreatquestion. Letme find outfor you.Take yourtime. I’mhere tolisten.I’m sorry tohear aboutyourexperience…I will getback to youno laterthan…Let me helpyou find asolution forthis.I canimaginethat is verydifficult.I realize howupsettingthis must befor you.Let’s worktogetherto get thisresolved.This situationisunacceptableto us too.Youareright.As soon as Ihave anupdate, I’llreach out toyou.I see. Thatmust havebeen veryfrustrating.I get howthis couldbeconfusing.I’m sorry tohear aboutyourexperience…If I’munderstandingyoucorrectly…This situationisunacceptableto us too.If you haveanyquestions,please letme know.If I’munderstandingyoucorrectly…Take yourtime. I’mhere tolisten.Let’s worktogetherto get thisresolved.Thankyou foryourpatience.How doyou feelabout…?I will reachout to obtainsomeadditionalinformationI’m sorryyou’ve hadto dealwith this.As soon as Ihave anupdate, I’llreach out toyou.Please take aslong as youneed to explainthe problem tome.I’m sorryyou’ve hadto dealwith this.I amhappyto help.Please take aslong as youneed to explainthe problem tome.I appreciateyoucontactingus aboutthis.Thankyou foryourpatience.I will reachout to obtainsomeadditionalinformationYouareright.That’s agreatquestion. Letme find outfor you.I appreciateyoucontactingus aboutthis.I get howthis couldbeconfusing.If you haveanyquestions,please letme know.I canimaginethat is verydifficult.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I understandthat you’reon a timelineright now!How doyou feelabout…?Let me helpyou find asolution forthis.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand that you’re on a timeline right now!
  2. I’ve had something like this happen before — I know how frustrating it can feel.
  3. I realize how upsetting this must be for you.
  4. I see. That must have been very frustrating.
  5. That’s a great question. Let me find out for you.
  6. Take your time. I’m here to listen.
  7. I’m sorry to hear about your experience…
  8. I will get back to you no later than…
  9. Let me help you find a solution for this.
  10. I can imagine that is very difficult.
  11. I realize how upsetting this must be for you.
  12. Let’s work together to get this resolved.
  13. This situation is unacceptable to us too.
  14. You are right.
  15. As soon as I have an update, I’ll reach out to you.
  16. I see. That must have been very frustrating.
  17. I get how this could be confusing.
  18. I’m sorry to hear about your experience…
  19. If I’m understanding you correctly…
  20. This situation is unacceptable to us too.
  21. If you have any questions, please let me know.
  22. If I’m understanding you correctly…
  23. Take your time. I’m here to listen.
  24. Let’s work together to get this resolved.
  25. Thank you for your patience.
  26. How do you feel about…?
  27. I will reach out to obtain some additional information
  28. I’m sorry you’ve had to deal with this.
  29. As soon as I have an update, I’ll reach out to you.
  30. Please take as long as you need to explain the problem to me.
  31. I’m sorry you’ve had to deal with this.
  32. I am happy to help.
  33. Please take as long as you need to explain the problem to me.
  34. I appreciate you contacting us about this.
  35. Thank you for your patience.
  36. I will reach out to obtain some additional information
  37. You are right.
  38. That’s a great question. Let me find out for you.
  39. I appreciate you contacting us about this.
  40. I get how this could be confusing.
  41. If you have any questions, please let me know.
  42. I can imagine that is very difficult.
  43. I’ve had something like this happen before — I know how frustrating it can feel.
  44. I understand that you’re on a timeline right now!
  45. How do you feel about…?
  46. Let me help you find a solution for this.