I see. Thatmust havebeen veryfrustrating.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.If I’munderstandingyoucorrectly…How doyou feelabout…?I’m sorry tohear aboutyourexperience…I’m sorryyou’ve hadto dealwith this.I canimaginethat is verydifficult.I appreciateyoucontactingus aboutthis.Let me helpyou find asolution forthis.I see. Thatmust havebeen veryfrustrating.I’m sorryyou’ve hadto dealwith this.I amhappyto help.As soon as Ihave anupdate, I’llreach out toyou.Let me helpyou find asolution forthis.I get howthis couldbeconfusing.If I’munderstandingyoucorrectly…As soon as Ihave anupdate, I’llreach out toyou.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Take yourtime. I’mhere tolisten.Let’s worktogetherto get thisresolved.Youareright.Thankyou foryourpatience.I understandthat you’reon a timelineright now!I understandthat you’reon a timelineright now!Please take aslong as youneed to explainthe problem tome.I appreciateyoucontactingus aboutthis.I realize howupsettingthis must befor you.I will reachout to obtainsomeadditionalinformationI’m sorry tohear aboutyourexperience…I will getback to youno laterthan…Please take aslong as youneed to explainthe problem tome.I realize howupsettingthis must befor you.That’s agreatquestion. Letme find outfor you.Thankyou foryourpatience.I will reachout to obtainsomeadditionalinformationThis situationisunacceptableto us too.Take yourtime. I’mhere tolisten.If you haveanyquestions,please letme know.That’s agreatquestion. Letme find outfor you.Youareright.How doyou feelabout…?This situationisunacceptableto us too.I canimaginethat is verydifficult.Let’s worktogetherto get thisresolved.If you haveanyquestions,please letme know.I get howthis couldbeconfusing.I see. Thatmust havebeen veryfrustrating.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.If I’munderstandingyoucorrectly…How doyou feelabout…?I’m sorry tohear aboutyourexperience…I’m sorryyou’ve hadto dealwith this.I canimaginethat is verydifficult.I appreciateyoucontactingus aboutthis.Let me helpyou find asolution forthis.I see. Thatmust havebeen veryfrustrating.I’m sorryyou’ve hadto dealwith this.I amhappyto help.As soon as Ihave anupdate, I’llreach out toyou.Let me helpyou find asolution forthis.I get howthis couldbeconfusing.If I’munderstandingyoucorrectly…As soon as Ihave anupdate, I’llreach out toyou.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Take yourtime. I’mhere tolisten.Let’s worktogetherto get thisresolved.Youareright.Thankyou foryourpatience.I understandthat you’reon a timelineright now!I understandthat you’reon a timelineright now!Please take aslong as youneed to explainthe problem tome.I appreciateyoucontactingus aboutthis.I realize howupsettingthis must befor you.I will reachout to obtainsomeadditionalinformationI’m sorry tohear aboutyourexperience…I will getback to youno laterthan…Please take aslong as youneed to explainthe problem tome.I realize howupsettingthis must befor you.That’s agreatquestion. Letme find outfor you.Thankyou foryourpatience.I will reachout to obtainsomeadditionalinformationThis situationisunacceptableto us too.Take yourtime. I’mhere tolisten.If you haveanyquestions,please letme know.That’s agreatquestion. Letme find outfor you.Youareright.How doyou feelabout…?This situationisunacceptableto us too.I canimaginethat is verydifficult.Let’s worktogetherto get thisresolved.If you haveanyquestions,please letme know.I get howthis couldbeconfusing.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I see. That must have been very frustrating.
  2. I’ve had something like this happen before — I know how frustrating it can feel.
  3. If I’m understanding you correctly…
  4. How do you feel about…?
  5. I’m sorry to hear about your experience…
  6. I’m sorry you’ve had to deal with this.
  7. I can imagine that is very difficult.
  8. I appreciate you contacting us about this.
  9. Let me help you find a solution for this.
  10. I see. That must have been very frustrating.
  11. I’m sorry you’ve had to deal with this.
  12. I am happy to help.
  13. As soon as I have an update, I’ll reach out to you.
  14. Let me help you find a solution for this.
  15. I get how this could be confusing.
  16. If I’m understanding you correctly…
  17. As soon as I have an update, I’ll reach out to you.
  18. I’ve had something like this happen before — I know how frustrating it can feel.
  19. Take your time. I’m here to listen.
  20. Let’s work together to get this resolved.
  21. You are right.
  22. Thank you for your patience.
  23. I understand that you’re on a timeline right now!
  24. I understand that you’re on a timeline right now!
  25. Please take as long as you need to explain the problem to me.
  26. I appreciate you contacting us about this.
  27. I realize how upsetting this must be for you.
  28. I will reach out to obtain some additional information
  29. I’m sorry to hear about your experience…
  30. I will get back to you no later than…
  31. Please take as long as you need to explain the problem to me.
  32. I realize how upsetting this must be for you.
  33. That’s a great question. Let me find out for you.
  34. Thank you for your patience.
  35. I will reach out to obtain some additional information
  36. This situation is unacceptable to us too.
  37. Take your time. I’m here to listen.
  38. If you have any questions, please let me know.
  39. That’s a great question. Let me find out for you.
  40. You are right.
  41. How do you feel about…?
  42. This situation is unacceptable to us too.
  43. I can imagine that is very difficult.
  44. Let’s work together to get this resolved.
  45. If you have any questions, please let me know.
  46. I get how this could be confusing.