I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Let me helpyou find asolution forthis.This situationisunacceptableto us too.I appreciateyoucontactingus aboutthis.Let me helpyou find asolution forthis.How doyou feelabout…?As soon as Ihave anupdate, I’llreach out toyou.I canimaginethat is verydifficult.I get howthis couldbeconfusing.I understandthat you’reon a timelineright now!Let’s worktogetherto get thisresolved.I will getback to youno laterthan…Let’s worktogetherto get thisresolved.If you haveanyquestions,please letme know.If I’munderstandingyoucorrectly…I get howthis couldbeconfusing.Youareright.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.As soon as Ihave anupdate, I’llreach out toyou.I’m sorryyou’ve hadto dealwith this.Please take aslong as youneed to explainthe problem tome.I will reachout to obtainsomeadditionalinformationIf I’munderstandingyoucorrectly…I realize howupsettingthis must befor you.I see. Thatmust havebeen veryfrustrating.How doyou feelabout…?I canimaginethat is verydifficult.This situationisunacceptableto us too.I understandthat you’reon a timelineright now!I amhappyto help.Take yourtime. I’mhere tolisten.I’m sorry tohear aboutyourexperience…I see. Thatmust havebeen veryfrustrating.If you haveanyquestions,please letme know.Thankyou foryourpatience.I’m sorryyou’ve hadto dealwith this.Please take aslong as youneed to explainthe problem tome.Thankyou foryourpatience.Youareright.I appreciateyoucontactingus aboutthis.I will reachout to obtainsomeadditionalinformationThat’s agreatquestion. Letme find outfor you.I realize howupsettingthis must befor you.I’m sorry tohear aboutyourexperience…Take yourtime. I’mhere tolisten.That’s agreatquestion. Letme find outfor you.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Let me helpyou find asolution forthis.This situationisunacceptableto us too.I appreciateyoucontactingus aboutthis.Let me helpyou find asolution forthis.How doyou feelabout…?As soon as Ihave anupdate, I’llreach out toyou.I canimaginethat is verydifficult.I get howthis couldbeconfusing.I understandthat you’reon a timelineright now!Let’s worktogetherto get thisresolved.I will getback to youno laterthan…Let’s worktogetherto get thisresolved.If you haveanyquestions,please letme know.If I’munderstandingyoucorrectly…I get howthis couldbeconfusing.Youareright.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.As soon as Ihave anupdate, I’llreach out toyou.I’m sorryyou’ve hadto dealwith this.Please take aslong as youneed to explainthe problem tome.I will reachout to obtainsomeadditionalinformationIf I’munderstandingyoucorrectly…I realize howupsettingthis must befor you.I see. Thatmust havebeen veryfrustrating.How doyou feelabout…?I canimaginethat is verydifficult.This situationisunacceptableto us too.I understandthat you’reon a timelineright now!I amhappyto help.Take yourtime. I’mhere tolisten.I’m sorry tohear aboutyourexperience…I see. Thatmust havebeen veryfrustrating.If you haveanyquestions,please letme know.Thankyou foryourpatience.I’m sorryyou’ve hadto dealwith this.Please take aslong as youneed to explainthe problem tome.Thankyou foryourpatience.Youareright.I appreciateyoucontactingus aboutthis.I will reachout to obtainsomeadditionalinformationThat’s agreatquestion. Letme find outfor you.I realize howupsettingthis must befor you.I’m sorry tohear aboutyourexperience…Take yourtime. I’mhere tolisten.That’s agreatquestion. Letme find outfor you.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’ve had something like this happen before — I know how frustrating it can feel.
  2. Let me help you find a solution for this.
  3. This situation is unacceptable to us too.
  4. I appreciate you contacting us about this.
  5. Let me help you find a solution for this.
  6. How do you feel about…?
  7. As soon as I have an update, I’ll reach out to you.
  8. I can imagine that is very difficult.
  9. I get how this could be confusing.
  10. I understand that you’re on a timeline right now!
  11. Let’s work together to get this resolved.
  12. I will get back to you no later than…
  13. Let’s work together to get this resolved.
  14. If you have any questions, please let me know.
  15. If I’m understanding you correctly…
  16. I get how this could be confusing.
  17. You are right.
  18. I’ve had something like this happen before — I know how frustrating it can feel.
  19. As soon as I have an update, I’ll reach out to you.
  20. I’m sorry you’ve had to deal with this.
  21. Please take as long as you need to explain the problem to me.
  22. I will reach out to obtain some additional information
  23. If I’m understanding you correctly…
  24. I realize how upsetting this must be for you.
  25. I see. That must have been very frustrating.
  26. How do you feel about…?
  27. I can imagine that is very difficult.
  28. This situation is unacceptable to us too.
  29. I understand that you’re on a timeline right now!
  30. I am happy to help.
  31. Take your time. I’m here to listen.
  32. I’m sorry to hear about your experience…
  33. I see. That must have been very frustrating.
  34. If you have any questions, please let me know.
  35. Thank you for your patience.
  36. I’m sorry you’ve had to deal with this.
  37. Please take as long as you need to explain the problem to me.
  38. Thank you for your patience.
  39. You are right.
  40. I appreciate you contacting us about this.
  41. I will reach out to obtain some additional information
  42. That’s a great question. Let me find out for you.
  43. I realize how upsetting this must be for you.
  44. I’m sorry to hear about your experience…
  45. Take your time. I’m here to listen.
  46. That’s a great question. Let me find out for you.