If you haveanyquestions,please letme know.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I canimaginethat is verydifficult.I realize howupsettingthis must befor you.I’m sorryyou’ve hadto dealwith this.I appreciateyoucontactingus aboutthis.As soon as Ihave anupdate, I’llreach out toyou.How doyou feelabout…?Take yourtime. I’mhere tolisten.I realize howupsettingthis must befor you.As soon as Ihave anupdate, I’llreach out toyou.If I’munderstandingyoucorrectly…Please take aslong as youneed to explainthe problem tome.I get howthis couldbeconfusing.I will getback to youno laterthan…I understandthat you’reon a timelineright now!Please take aslong as youneed to explainthe problem tome.Let’s worktogetherto get thisresolved.If I’munderstandingyoucorrectly…This situationisunacceptableto us too.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I appreciateyoucontactingus aboutthis.I get howthis couldbeconfusing.Let’s worktogetherto get thisresolved.I’m sorryyou’ve hadto dealwith this.That’s agreatquestion. Letme find outfor you.Thankyou foryourpatience.I understandthat you’reon a timelineright now!I amhappyto help.I’m sorry tohear aboutyourexperience…I canimaginethat is verydifficult.I will reachout to obtainsomeadditionalinformationYouareright.I’m sorry tohear aboutyourexperience…This situationisunacceptableto us too.How doyou feelabout…?I will reachout to obtainsomeadditionalinformationI see. Thatmust havebeen veryfrustrating.Youareright.Thankyou foryourpatience.Let me helpyou find asolution forthis.I see. Thatmust havebeen veryfrustrating.Let me helpyou find asolution forthis.If you haveanyquestions,please letme know.Take yourtime. I’mhere tolisten.That’s agreatquestion. Letme find outfor you.If you haveanyquestions,please letme know.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I canimaginethat is verydifficult.I realize howupsettingthis must befor you.I’m sorryyou’ve hadto dealwith this.I appreciateyoucontactingus aboutthis.As soon as Ihave anupdate, I’llreach out toyou.How doyou feelabout…?Take yourtime. I’mhere tolisten.I realize howupsettingthis must befor you.As soon as Ihave anupdate, I’llreach out toyou.If I’munderstandingyoucorrectly…Please take aslong as youneed to explainthe problem tome.I get howthis couldbeconfusing.I will getback to youno laterthan…I understandthat you’reon a timelineright now!Please take aslong as youneed to explainthe problem tome.Let’s worktogetherto get thisresolved.If I’munderstandingyoucorrectly…This situationisunacceptableto us too.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I appreciateyoucontactingus aboutthis.I get howthis couldbeconfusing.Let’s worktogetherto get thisresolved.I’m sorryyou’ve hadto dealwith this.That’s agreatquestion. Letme find outfor you.Thankyou foryourpatience.I understandthat you’reon a timelineright now!I amhappyto help.I’m sorry tohear aboutyourexperience…I canimaginethat is verydifficult.I will reachout to obtainsomeadditionalinformationYouareright.I’m sorry tohear aboutyourexperience…This situationisunacceptableto us too.How doyou feelabout…?I will reachout to obtainsomeadditionalinformationI see. Thatmust havebeen veryfrustrating.Youareright.Thankyou foryourpatience.Let me helpyou find asolution forthis.I see. Thatmust havebeen veryfrustrating.Let me helpyou find asolution forthis.If you haveanyquestions,please letme know.Take yourtime. I’mhere tolisten.That’s agreatquestion. Letme find outfor you.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If you have any questions, please let me know.
  2. I’ve had something like this happen before — I know how frustrating it can feel.
  3. I can imagine that is very difficult.
  4. I realize how upsetting this must be for you.
  5. I’m sorry you’ve had to deal with this.
  6. I appreciate you contacting us about this.
  7. As soon as I have an update, I’ll reach out to you.
  8. How do you feel about…?
  9. Take your time. I’m here to listen.
  10. I realize how upsetting this must be for you.
  11. As soon as I have an update, I’ll reach out to you.
  12. If I’m understanding you correctly…
  13. Please take as long as you need to explain the problem to me.
  14. I get how this could be confusing.
  15. I will get back to you no later than…
  16. I understand that you’re on a timeline right now!
  17. Please take as long as you need to explain the problem to me.
  18. Let’s work together to get this resolved.
  19. If I’m understanding you correctly…
  20. This situation is unacceptable to us too.
  21. I’ve had something like this happen before — I know how frustrating it can feel.
  22. I appreciate you contacting us about this.
  23. I get how this could be confusing.
  24. Let’s work together to get this resolved.
  25. I’m sorry you’ve had to deal with this.
  26. That’s a great question. Let me find out for you.
  27. Thank you for your patience.
  28. I understand that you’re on a timeline right now!
  29. I am happy to help.
  30. I’m sorry to hear about your experience…
  31. I can imagine that is very difficult.
  32. I will reach out to obtain some additional information
  33. You are right.
  34. I’m sorry to hear about your experience…
  35. This situation is unacceptable to us too.
  36. How do you feel about…?
  37. I will reach out to obtain some additional information
  38. I see. That must have been very frustrating.
  39. You are right.
  40. Thank you for your patience.
  41. Let me help you find a solution for this.
  42. I see. That must have been very frustrating.
  43. Let me help you find a solution for this.
  44. If you have any questions, please let me know.
  45. Take your time. I’m here to listen.
  46. That’s a great question. Let me find out for you.