I canimaginethat is verydifficult.I amhappyto help.Please take aslong as youneed to explainthe problem tome.I will reachout to obtainsomeadditionalinformationI will getback to youno laterthan…I get howthis couldbeconfusing.Take yourtime. I’mhere tolisten.I see. Thatmust havebeen veryfrustrating.Let’s worktogetherto get thisresolved.This situationisunacceptableto us too.Thankyou foryourpatience.I’m sorryyou’ve hadto dealwith this.I appreciateyoucontactingus aboutthis.Let’s worktogetherto get thisresolved.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Youareright.I realize howupsettingthis must befor you.I’m sorryyou’ve hadto dealwith this.I will reachout to obtainsomeadditionalinformationAs soon as Ihave anupdate, I’llreach out toyou.Youareright.I’m sorry tohear aboutyourexperience…I see. Thatmust havebeen veryfrustrating.How doyou feelabout…?Let me helpyou find asolution forthis.This situationisunacceptableto us too.If I’munderstandingyoucorrectly…I canimaginethat is verydifficult.If you haveanyquestions,please letme know.I’m sorry tohear aboutyourexperience…If you haveanyquestions,please letme know.Let me helpyou find asolution forthis.Please take aslong as youneed to explainthe problem tome.How doyou feelabout…?I get howthis couldbeconfusing.Thankyou foryourpatience.That’s agreatquestion. Letme find outfor you.Take yourtime. I’mhere tolisten.I understandthat you’reon a timelineright now!I understandthat you’reon a timelineright now!If I’munderstandingyoucorrectly…I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.As soon as Ihave anupdate, I’llreach out toyou.I realize howupsettingthis must befor you.That’s agreatquestion. Letme find outfor you.I appreciateyoucontactingus aboutthis.I canimaginethat is verydifficult.I amhappyto help.Please take aslong as youneed to explainthe problem tome.I will reachout to obtainsomeadditionalinformationI will getback to youno laterthan…I get howthis couldbeconfusing.Take yourtime. I’mhere tolisten.I see. Thatmust havebeen veryfrustrating.Let’s worktogetherto get thisresolved.This situationisunacceptableto us too.Thankyou foryourpatience.I’m sorryyou’ve hadto dealwith this.I appreciateyoucontactingus aboutthis.Let’s worktogetherto get thisresolved.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Youareright.I realize howupsettingthis must befor you.I’m sorryyou’ve hadto dealwith this.I will reachout to obtainsomeadditionalinformationAs soon as Ihave anupdate, I’llreach out toyou.Youareright.I’m sorry tohear aboutyourexperience…I see. Thatmust havebeen veryfrustrating.How doyou feelabout…?Let me helpyou find asolution forthis.This situationisunacceptableto us too.If I’munderstandingyoucorrectly…I canimaginethat is verydifficult.If you haveanyquestions,please letme know.I’m sorry tohear aboutyourexperience…If you haveanyquestions,please letme know.Let me helpyou find asolution forthis.Please take aslong as youneed to explainthe problem tome.How doyou feelabout…?I get howthis couldbeconfusing.Thankyou foryourpatience.That’s agreatquestion. Letme find outfor you.Take yourtime. I’mhere tolisten.I understandthat you’reon a timelineright now!I understandthat you’reon a timelineright now!If I’munderstandingyoucorrectly…I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.As soon as Ihave anupdate, I’llreach out toyou.I realize howupsettingthis must befor you.That’s agreatquestion. Letme find outfor you.I appreciateyoucontactingus aboutthis.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can imagine that is very difficult.
  2. I am happy to help.
  3. Please take as long as you need to explain the problem to me.
  4. I will reach out to obtain some additional information
  5. I will get back to you no later than…
  6. I get how this could be confusing.
  7. Take your time. I’m here to listen.
  8. I see. That must have been very frustrating.
  9. Let’s work together to get this resolved.
  10. This situation is unacceptable to us too.
  11. Thank you for your patience.
  12. I’m sorry you’ve had to deal with this.
  13. I appreciate you contacting us about this.
  14. Let’s work together to get this resolved.
  15. I’ve had something like this happen before — I know how frustrating it can feel.
  16. You are right.
  17. I realize how upsetting this must be for you.
  18. I’m sorry you’ve had to deal with this.
  19. I will reach out to obtain some additional information
  20. As soon as I have an update, I’ll reach out to you.
  21. You are right.
  22. I’m sorry to hear about your experience…
  23. I see. That must have been very frustrating.
  24. How do you feel about…?
  25. Let me help you find a solution for this.
  26. This situation is unacceptable to us too.
  27. If I’m understanding you correctly…
  28. I can imagine that is very difficult.
  29. If you have any questions, please let me know.
  30. I’m sorry to hear about your experience…
  31. If you have any questions, please let me know.
  32. Let me help you find a solution for this.
  33. Please take as long as you need to explain the problem to me.
  34. How do you feel about…?
  35. I get how this could be confusing.
  36. Thank you for your patience.
  37. That’s a great question. Let me find out for you.
  38. Take your time. I’m here to listen.
  39. I understand that you’re on a timeline right now!
  40. I understand that you’re on a timeline right now!
  41. If I’m understanding you correctly…
  42. I’ve had something like this happen before — I know how frustrating it can feel.
  43. As soon as I have an update, I’ll reach out to you.
  44. I realize how upsetting this must be for you.
  45. That’s a great question. Let me find out for you.
  46. I appreciate you contacting us about this.