I understandthat you’reon a timelineright now!Let’s worktogetherto get thisresolved.Take yourtime. I’mhere tolisten.I see. Thatmust havebeen veryfrustrating.Youareright.Please take aslong as youneed to explainthe problem tome.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.If I’munderstandingyoucorrectly…I get howthis couldbeconfusing.Youareright.I will reachout to obtainsomeadditionalinformationI realize howupsettingthis must befor you.If you haveanyquestions,please letme know.I appreciateyoucontactingus aboutthis.Please take aslong as youneed to explainthe problem tome.How doyou feelabout…?Let’s worktogetherto get thisresolved.This situationisunacceptableto us too.I get howthis couldbeconfusing.I realize howupsettingthis must befor you.As soon as Ihave anupdate, I’llreach out toyou.If you haveanyquestions,please letme know.Take yourtime. I’mhere tolisten.I’m sorry tohear aboutyourexperience…I understandthat you’reon a timelineright now!Thankyou foryourpatience.Thankyou foryourpatience.If I’munderstandingyoucorrectly…This situationisunacceptableto us too.That’s agreatquestion. Letme find outfor you.That’s agreatquestion. Letme find outfor you.How doyou feelabout…?I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Let me helpyou find asolution forthis.As soon as Ihave anupdate, I’llreach out toyou.I appreciateyoucontactingus aboutthis.I’m sorry tohear aboutyourexperience…I see. Thatmust havebeen veryfrustrating.I will getback to youno laterthan…I canimaginethat is verydifficult.I’m sorryyou’ve hadto dealwith this.I canimaginethat is verydifficult.I amhappyto help.I will reachout to obtainsomeadditionalinformationLet me helpyou find asolution forthis.I’m sorryyou’ve hadto dealwith this.I understandthat you’reon a timelineright now!Let’s worktogetherto get thisresolved.Take yourtime. I’mhere tolisten.I see. Thatmust havebeen veryfrustrating.Youareright.Please take aslong as youneed to explainthe problem tome.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.If I’munderstandingyoucorrectly…I get howthis couldbeconfusing.Youareright.I will reachout to obtainsomeadditionalinformationI realize howupsettingthis must befor you.If you haveanyquestions,please letme know.I appreciateyoucontactingus aboutthis.Please take aslong as youneed to explainthe problem tome.How doyou feelabout…?Let’s worktogetherto get thisresolved.This situationisunacceptableto us too.I get howthis couldbeconfusing.I realize howupsettingthis must befor you.As soon as Ihave anupdate, I’llreach out toyou.If you haveanyquestions,please letme know.Take yourtime. I’mhere tolisten.I’m sorry tohear aboutyourexperience…I understandthat you’reon a timelineright now!Thankyou foryourpatience.Thankyou foryourpatience.If I’munderstandingyoucorrectly…This situationisunacceptableto us too.That’s agreatquestion. Letme find outfor you.That’s agreatquestion. Letme find outfor you.How doyou feelabout…?I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Let me helpyou find asolution forthis.As soon as Ihave anupdate, I’llreach out toyou.I appreciateyoucontactingus aboutthis.I’m sorry tohear aboutyourexperience…I see. Thatmust havebeen veryfrustrating.I will getback to youno laterthan…I canimaginethat is verydifficult.I’m sorryyou’ve hadto dealwith this.I canimaginethat is verydifficult.I amhappyto help.I will reachout to obtainsomeadditionalinformationLet me helpyou find asolution forthis.I’m sorryyou’ve hadto dealwith this.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
  1. I understand that you’re on a timeline right now!
  2. Let’s work together to get this resolved.
  3. Take your time. I’m here to listen.
  4. I see. That must have been very frustrating.
  5. You are right.
  6. Please take as long as you need to explain the problem to me.
  7. I’ve had something like this happen before — I know how frustrating it can feel.
  8. If I’m understanding you correctly…
  9. I get how this could be confusing.
  10. You are right.
  11. I will reach out to obtain some additional information
  12. I realize how upsetting this must be for you.
  13. If you have any questions, please let me know.
  14. I appreciate you contacting us about this.
  15. Please take as long as you need to explain the problem to me.
  16. How do you feel about…?
  17. Let’s work together to get this resolved.
  18. This situation is unacceptable to us too.
  19. I get how this could be confusing.
  20. I realize how upsetting this must be for you.
  21. As soon as I have an update, I’ll reach out to you.
  22. If you have any questions, please let me know.
  23. Take your time. I’m here to listen.
  24. I’m sorry to hear about your experience…
  25. I understand that you’re on a timeline right now!
  26. Thank you for your patience.
  27. Thank you for your patience.
  28. If I’m understanding you correctly…
  29. This situation is unacceptable to us too.
  30. That’s a great question. Let me find out for you.
  31. That’s a great question. Let me find out for you.
  32. How do you feel about…?
  33. I’ve had something like this happen before — I know how frustrating it can feel.
  34. Let me help you find a solution for this.
  35. As soon as I have an update, I’ll reach out to you.
  36. I appreciate you contacting us about this.
  37. I’m sorry to hear about your experience…
  38. I see. That must have been very frustrating.
  39. I will get back to you no later than…
  40. I can imagine that is very difficult.
  41. I’m sorry you’ve had to deal with this.
  42. I can imagine that is very difficult.
  43. I am happy to help.
  44. I will reach out to obtain some additional information
  45. Let me help you find a solution for this.
  46. I’m sorry you’ve had to deal with this.