I get howthis couldbeconfusing.If you haveanyquestions,please letme know.This situationisunacceptableto us too.Let’s worktogetherto get thisresolved.If you haveanyquestions,please letme know.Take yourtime. I’mhere tolisten.Let me helpyou find asolution forthis.How doyou feelabout…?I see. Thatmust havebeen veryfrustrating.Youareright.I appreciateyoucontactingus aboutthis.I’m sorry tohear aboutyourexperience…Youareright.I’m sorryyou’ve hadto dealwith this.I canimaginethat is verydifficult.How doyou feelabout…?As soon as Ihave anupdate, I’llreach out toyou.I amhappyto help.I realize howupsettingthis must befor you.I will getback to youno laterthan…Take yourtime. I’mhere tolisten.That’s agreatquestion. Letme find outfor you.As soon as Ihave anupdate, I’llreach out toyou.This situationisunacceptableto us too.I see. Thatmust havebeen veryfrustrating.I’m sorryyou’ve hadto dealwith this.I get howthis couldbeconfusing.I understandthat you’reon a timelineright now!If I’munderstandingyoucorrectly…Thankyou foryourpatience.I understandthat you’reon a timelineright now!Let me helpyou find asolution forthis.I canimaginethat is verydifficult.I realize howupsettingthis must befor you.That’s agreatquestion. Letme find outfor you.I will reachout to obtainsomeadditionalinformationPlease take aslong as youneed to explainthe problem tome.Please take aslong as youneed to explainthe problem tome.I will reachout to obtainsomeadditionalinformationI’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I’m sorry tohear aboutyourexperience…If I’munderstandingyoucorrectly…Let’s worktogetherto get thisresolved.I appreciateyoucontactingus aboutthis.Thankyou foryourpatience.I get howthis couldbeconfusing.If you haveanyquestions,please letme know.This situationisunacceptableto us too.Let’s worktogetherto get thisresolved.If you haveanyquestions,please letme know.Take yourtime. I’mhere tolisten.Let me helpyou find asolution forthis.How doyou feelabout…?I see. Thatmust havebeen veryfrustrating.Youareright.I appreciateyoucontactingus aboutthis.I’m sorry tohear aboutyourexperience…Youareright.I’m sorryyou’ve hadto dealwith this.I canimaginethat is verydifficult.How doyou feelabout…?As soon as Ihave anupdate, I’llreach out toyou.I amhappyto help.I realize howupsettingthis must befor you.I will getback to youno laterthan…Take yourtime. I’mhere tolisten.That’s agreatquestion. Letme find outfor you.As soon as Ihave anupdate, I’llreach out toyou.This situationisunacceptableto us too.I see. Thatmust havebeen veryfrustrating.I’m sorryyou’ve hadto dealwith this.I get howthis couldbeconfusing.I understandthat you’reon a timelineright now!If I’munderstandingyoucorrectly…Thankyou foryourpatience.I understandthat you’reon a timelineright now!Let me helpyou find asolution forthis.I canimaginethat is verydifficult.I realize howupsettingthis must befor you.That’s agreatquestion. Letme find outfor you.I will reachout to obtainsomeadditionalinformationPlease take aslong as youneed to explainthe problem tome.Please take aslong as youneed to explainthe problem tome.I will reachout to obtainsomeadditionalinformationI’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I’m sorry tohear aboutyourexperience…If I’munderstandingyoucorrectly…Let’s worktogetherto get thisresolved.I appreciateyoucontactingus aboutthis.Thankyou foryourpatience.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I get how this could be confusing.
  2. If you have any questions, please let me know.
  3. This situation is unacceptable to us too.
  4. Let’s work together to get this resolved.
  5. If you have any questions, please let me know.
  6. Take your time. I’m here to listen.
  7. Let me help you find a solution for this.
  8. How do you feel about…?
  9. I see. That must have been very frustrating.
  10. You are right.
  11. I appreciate you contacting us about this.
  12. I’m sorry to hear about your experience…
  13. You are right.
  14. I’m sorry you’ve had to deal with this.
  15. I can imagine that is very difficult.
  16. How do you feel about…?
  17. As soon as I have an update, I’ll reach out to you.
  18. I am happy to help.
  19. I realize how upsetting this must be for you.
  20. I will get back to you no later than…
  21. Take your time. I’m here to listen.
  22. That’s a great question. Let me find out for you.
  23. As soon as I have an update, I’ll reach out to you.
  24. This situation is unacceptable to us too.
  25. I see. That must have been very frustrating.
  26. I’m sorry you’ve had to deal with this.
  27. I get how this could be confusing.
  28. I understand that you’re on a timeline right now!
  29. If I’m understanding you correctly…
  30. Thank you for your patience.
  31. I understand that you’re on a timeline right now!
  32. Let me help you find a solution for this.
  33. I can imagine that is very difficult.
  34. I realize how upsetting this must be for you.
  35. That’s a great question. Let me find out for you.
  36. I will reach out to obtain some additional information
  37. Please take as long as you need to explain the problem to me.
  38. Please take as long as you need to explain the problem to me.
  39. I will reach out to obtain some additional information
  40. I’ve had something like this happen before — I know how frustrating it can feel.
  41. I’ve had something like this happen before — I know how frustrating it can feel.
  42. I’m sorry to hear about your experience…
  43. If I’m understanding you correctly…
  44. Let’s work together to get this resolved.
  45. I appreciate you contacting us about this.
  46. Thank you for your patience.