That’s agreatquestion. Letme find outfor you.I see. Thatmust havebeen veryfrustrating.How doyou feelabout…?Please take aslong as youneed to explainthe problem tome.If I’munderstandingyoucorrectly…Thankyou foryourpatience.Let’s worktogetherto get thisresolved.Take yourtime. I’mhere tolisten.Take yourtime. I’mhere tolisten.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I get howthis couldbeconfusing.Please take aslong as youneed to explainthe problem tome.Youareright.Youareright.Thankyou foryourpatience.I get howthis couldbeconfusing.If I’munderstandingyoucorrectly…I’m sorry tohear aboutyourexperience…That’s agreatquestion. Letme find outfor you.I’m sorry tohear aboutyourexperience…I canimaginethat is verydifficult.This situationisunacceptableto us too.Let me helpyou find asolution forthis.How doyou feelabout…?Let’s worktogetherto get thisresolved.This situationisunacceptableto us too.I understandthat you’reon a timelineright now!I will reachout to obtainsomeadditionalinformationLet me helpyou find asolution forthis.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.If you haveanyquestions,please letme know.I appreciateyoucontactingus aboutthis.As soon as Ihave anupdate, I’llreach out toyou.If you haveanyquestions,please letme know.I canimaginethat is verydifficult.I realize howupsettingthis must befor you.I see. Thatmust havebeen veryfrustrating.I’m sorryyou’ve hadto dealwith this.I will reachout to obtainsomeadditionalinformationAs soon as Ihave anupdate, I’llreach out toyou.I appreciateyoucontactingus aboutthis.I amhappyto help.I’m sorryyou’ve hadto dealwith this.I will getback to youno laterthan…I understandthat you’reon a timelineright now!I realize howupsettingthis must befor you.That’s agreatquestion. Letme find outfor you.I see. Thatmust havebeen veryfrustrating.How doyou feelabout…?Please take aslong as youneed to explainthe problem tome.If I’munderstandingyoucorrectly…Thankyou foryourpatience.Let’s worktogetherto get thisresolved.Take yourtime. I’mhere tolisten.Take yourtime. I’mhere tolisten.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I get howthis couldbeconfusing.Please take aslong as youneed to explainthe problem tome.Youareright.Youareright.Thankyou foryourpatience.I get howthis couldbeconfusing.If I’munderstandingyoucorrectly…I’m sorry tohear aboutyourexperience…That’s agreatquestion. Letme find outfor you.I’m sorry tohear aboutyourexperience…I canimaginethat is verydifficult.This situationisunacceptableto us too.Let me helpyou find asolution forthis.How doyou feelabout…?Let’s worktogetherto get thisresolved.This situationisunacceptableto us too.I understandthat you’reon a timelineright now!I will reachout to obtainsomeadditionalinformationLet me helpyou find asolution forthis.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.If you haveanyquestions,please letme know.I appreciateyoucontactingus aboutthis.As soon as Ihave anupdate, I’llreach out toyou.If you haveanyquestions,please letme know.I canimaginethat is verydifficult.I realize howupsettingthis must befor you.I see. Thatmust havebeen veryfrustrating.I’m sorryyou’ve hadto dealwith this.I will reachout to obtainsomeadditionalinformationAs soon as Ihave anupdate, I’llreach out toyou.I appreciateyoucontactingus aboutthis.I amhappyto help.I’m sorryyou’ve hadto dealwith this.I will getback to youno laterthan…I understandthat you’reon a timelineright now!I realize howupsettingthis must befor you.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. That’s a great question. Let me find out for you.
  2. I see. That must have been very frustrating.
  3. How do you feel about…?
  4. Please take as long as you need to explain the problem to me.
  5. If I’m understanding you correctly…
  6. Thank you for your patience.
  7. Let’s work together to get this resolved.
  8. Take your time. I’m here to listen.
  9. Take your time. I’m here to listen.
  10. I’ve had something like this happen before — I know how frustrating it can feel.
  11. I get how this could be confusing.
  12. Please take as long as you need to explain the problem to me.
  13. You are right.
  14. You are right.
  15. Thank you for your patience.
  16. I get how this could be confusing.
  17. If I’m understanding you correctly…
  18. I’m sorry to hear about your experience…
  19. That’s a great question. Let me find out for you.
  20. I’m sorry to hear about your experience…
  21. I can imagine that is very difficult.
  22. This situation is unacceptable to us too.
  23. Let me help you find a solution for this.
  24. How do you feel about…?
  25. Let’s work together to get this resolved.
  26. This situation is unacceptable to us too.
  27. I understand that you’re on a timeline right now!
  28. I will reach out to obtain some additional information
  29. Let me help you find a solution for this.
  30. I’ve had something like this happen before — I know how frustrating it can feel.
  31. If you have any questions, please let me know.
  32. I appreciate you contacting us about this.
  33. As soon as I have an update, I’ll reach out to you.
  34. If you have any questions, please let me know.
  35. I can imagine that is very difficult.
  36. I realize how upsetting this must be for you.
  37. I see. That must have been very frustrating.
  38. I’m sorry you’ve had to deal with this.
  39. I will reach out to obtain some additional information
  40. As soon as I have an update, I’ll reach out to you.
  41. I appreciate you contacting us about this.
  42. I am happy to help.
  43. I’m sorry you’ve had to deal with this.
  44. I will get back to you no later than…
  45. I understand that you’re on a timeline right now!
  46. I realize how upsetting this must be for you.