I see. Thatmust havebeen veryfrustrating.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Please take aslong as youneed to explainthe problem tome.I understandthat you’reon a timelineright now!Take yourtime. I’mhere tolisten.I canimaginethat is verydifficult.Let’s worktogetherto get thisresolved.I will reachout to obtainsomeadditionalinformationI get howthis couldbeconfusing.That’s agreatquestion. Letme find outfor you.I appreciateyoucontactingus aboutthis.Youareright.I realize howupsettingthis must befor you.I understandthat you’reon a timelineright now!I get howthis couldbeconfusing.If you haveanyquestions,please letme know.Thankyou foryourpatience.This situationisunacceptableto us too.I canimaginethat is verydifficult.I appreciateyoucontactingus aboutthis.I’m sorryyou’ve hadto dealwith this.Youareright.As soon as Ihave anupdate, I’llreach out toyou.I realize howupsettingthis must befor you.I’m sorryyou’ve hadto dealwith this.I’m sorry tohear aboutyourexperience…I will getback to youno laterthan…If I’munderstandingyoucorrectly…That’s agreatquestion. Letme find outfor you.How doyou feelabout…?Please take aslong as youneed to explainthe problem tome.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.As soon as Ihave anupdate, I’llreach out toyou.If you haveanyquestions,please letme know.This situationisunacceptableto us too.I amhappyto help.Thankyou foryourpatience.Let me helpyou find asolution forthis.I will reachout to obtainsomeadditionalinformationI see. Thatmust havebeen veryfrustrating.How doyou feelabout…?Take yourtime. I’mhere tolisten.I’m sorry tohear aboutyourexperience…If I’munderstandingyoucorrectly…Let me helpyou find asolution forthis.Let’s worktogetherto get thisresolved.I see. Thatmust havebeen veryfrustrating.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Please take aslong as youneed to explainthe problem tome.I understandthat you’reon a timelineright now!Take yourtime. I’mhere tolisten.I canimaginethat is verydifficult.Let’s worktogetherto get thisresolved.I will reachout to obtainsomeadditionalinformationI get howthis couldbeconfusing.That’s agreatquestion. Letme find outfor you.I appreciateyoucontactingus aboutthis.Youareright.I realize howupsettingthis must befor you.I understandthat you’reon a timelineright now!I get howthis couldbeconfusing.If you haveanyquestions,please letme know.Thankyou foryourpatience.This situationisunacceptableto us too.I canimaginethat is verydifficult.I appreciateyoucontactingus aboutthis.I’m sorryyou’ve hadto dealwith this.Youareright.As soon as Ihave anupdate, I’llreach out toyou.I realize howupsettingthis must befor you.I’m sorryyou’ve hadto dealwith this.I’m sorry tohear aboutyourexperience…I will getback to youno laterthan…If I’munderstandingyoucorrectly…That’s agreatquestion. Letme find outfor you.How doyou feelabout…?Please take aslong as youneed to explainthe problem tome.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.As soon as Ihave anupdate, I’llreach out toyou.If you haveanyquestions,please letme know.This situationisunacceptableto us too.I amhappyto help.Thankyou foryourpatience.Let me helpyou find asolution forthis.I will reachout to obtainsomeadditionalinformationI see. Thatmust havebeen veryfrustrating.How doyou feelabout…?Take yourtime. I’mhere tolisten.I’m sorry tohear aboutyourexperience…If I’munderstandingyoucorrectly…Let me helpyou find asolution forthis.Let’s worktogetherto get thisresolved.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I see. That must have been very frustrating.
  2. I’ve had something like this happen before — I know how frustrating it can feel.
  3. Please take as long as you need to explain the problem to me.
  4. I understand that you’re on a timeline right now!
  5. Take your time. I’m here to listen.
  6. I can imagine that is very difficult.
  7. Let’s work together to get this resolved.
  8. I will reach out to obtain some additional information
  9. I get how this could be confusing.
  10. That’s a great question. Let me find out for you.
  11. I appreciate you contacting us about this.
  12. You are right.
  13. I realize how upsetting this must be for you.
  14. I understand that you’re on a timeline right now!
  15. I get how this could be confusing.
  16. If you have any questions, please let me know.
  17. Thank you for your patience.
  18. This situation is unacceptable to us too.
  19. I can imagine that is very difficult.
  20. I appreciate you contacting us about this.
  21. I’m sorry you’ve had to deal with this.
  22. You are right.
  23. As soon as I have an update, I’ll reach out to you.
  24. I realize how upsetting this must be for you.
  25. I’m sorry you’ve had to deal with this.
  26. I’m sorry to hear about your experience…
  27. I will get back to you no later than…
  28. If I’m understanding you correctly…
  29. That’s a great question. Let me find out for you.
  30. How do you feel about…?
  31. Please take as long as you need to explain the problem to me.
  32. I’ve had something like this happen before — I know how frustrating it can feel.
  33. As soon as I have an update, I’ll reach out to you.
  34. If you have any questions, please let me know.
  35. This situation is unacceptable to us too.
  36. I am happy to help.
  37. Thank you for your patience.
  38. Let me help you find a solution for this.
  39. I will reach out to obtain some additional information
  40. I see. That must have been very frustrating.
  41. How do you feel about…?
  42. Take your time. I’m here to listen.
  43. I’m sorry to hear about your experience…
  44. If I’m understanding you correctly…
  45. Let me help you find a solution for this.
  46. Let’s work together to get this resolved.