I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I realize howupsettingthis must befor you.Please take aslong as youneed to explainthe problem tome.I canimaginethat is verydifficult.If I’munderstandingyoucorrectly…As soon as Ihave anupdate, I’llreach out toyou.Let’s worktogetherto get thisresolved.Youareright.I amhappyto help.I will reachout to obtainsomeadditionalinformationYouareright.I understandthat you’reon a timelineright now!I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.As soon as Ihave anupdate, I’llreach out toyou.I appreciateyoucontactingus aboutthis.I see. Thatmust havebeen veryfrustrating.I’m sorry tohear aboutyourexperience…Thankyou foryourpatience.I’m sorryyou’ve hadto dealwith this.I realize howupsettingthis must befor you.I will getback to youno laterthan…I will reachout to obtainsomeadditionalinformationI’m sorryyou’ve hadto dealwith this.I get howthis couldbeconfusing.If you haveanyquestions,please letme know.Thankyou foryourpatience.I canimaginethat is verydifficult.Please take aslong as youneed to explainthe problem tome.Let me helpyou find asolution forthis.That’s agreatquestion. Letme find outfor you.This situationisunacceptableto us too.That’s agreatquestion. Letme find outfor you.Take yourtime. I’mhere tolisten.How doyou feelabout…?I get howthis couldbeconfusing.Let’s worktogetherto get thisresolved.I understandthat you’reon a timelineright now!If I’munderstandingyoucorrectly…If you haveanyquestions,please letme know.How doyou feelabout…?I appreciateyoucontactingus aboutthis.This situationisunacceptableto us too.Take yourtime. I’mhere tolisten.I see. Thatmust havebeen veryfrustrating.I’m sorry tohear aboutyourexperience…Let me helpyou find asolution forthis.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I realize howupsettingthis must befor you.Please take aslong as youneed to explainthe problem tome.I canimaginethat is verydifficult.If I’munderstandingyoucorrectly…As soon as Ihave anupdate, I’llreach out toyou.Let’s worktogetherto get thisresolved.Youareright.I amhappyto help.I will reachout to obtainsomeadditionalinformationYouareright.I understandthat you’reon a timelineright now!I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.As soon as Ihave anupdate, I’llreach out toyou.I appreciateyoucontactingus aboutthis.I see. Thatmust havebeen veryfrustrating.I’m sorry tohear aboutyourexperience…Thankyou foryourpatience.I’m sorryyou’ve hadto dealwith this.I realize howupsettingthis must befor you.I will getback to youno laterthan…I will reachout to obtainsomeadditionalinformationI’m sorryyou’ve hadto dealwith this.I get howthis couldbeconfusing.If you haveanyquestions,please letme know.Thankyou foryourpatience.I canimaginethat is verydifficult.Please take aslong as youneed to explainthe problem tome.Let me helpyou find asolution forthis.That’s agreatquestion. Letme find outfor you.This situationisunacceptableto us too.That’s agreatquestion. Letme find outfor you.Take yourtime. I’mhere tolisten.How doyou feelabout…?I get howthis couldbeconfusing.Let’s worktogetherto get thisresolved.I understandthat you’reon a timelineright now!If I’munderstandingyoucorrectly…If you haveanyquestions,please letme know.How doyou feelabout…?I appreciateyoucontactingus aboutthis.This situationisunacceptableto us too.Take yourtime. I’mhere tolisten.I see. Thatmust havebeen veryfrustrating.I’m sorry tohear aboutyourexperience…Let me helpyou find asolution forthis.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’ve had something like this happen before — I know how frustrating it can feel.
  2. I realize how upsetting this must be for you.
  3. Please take as long as you need to explain the problem to me.
  4. I can imagine that is very difficult.
  5. If I’m understanding you correctly…
  6. As soon as I have an update, I’ll reach out to you.
  7. Let’s work together to get this resolved.
  8. You are right.
  9. I am happy to help.
  10. I will reach out to obtain some additional information
  11. You are right.
  12. I understand that you’re on a timeline right now!
  13. I’ve had something like this happen before — I know how frustrating it can feel.
  14. As soon as I have an update, I’ll reach out to you.
  15. I appreciate you contacting us about this.
  16. I see. That must have been very frustrating.
  17. I’m sorry to hear about your experience…
  18. Thank you for your patience.
  19. I’m sorry you’ve had to deal with this.
  20. I realize how upsetting this must be for you.
  21. I will get back to you no later than…
  22. I will reach out to obtain some additional information
  23. I’m sorry you’ve had to deal with this.
  24. I get how this could be confusing.
  25. If you have any questions, please let me know.
  26. Thank you for your patience.
  27. I can imagine that is very difficult.
  28. Please take as long as you need to explain the problem to me.
  29. Let me help you find a solution for this.
  30. That’s a great question. Let me find out for you.
  31. This situation is unacceptable to us too.
  32. That’s a great question. Let me find out for you.
  33. Take your time. I’m here to listen.
  34. How do you feel about…?
  35. I get how this could be confusing.
  36. Let’s work together to get this resolved.
  37. I understand that you’re on a timeline right now!
  38. If I’m understanding you correctly…
  39. If you have any questions, please let me know.
  40. How do you feel about…?
  41. I appreciate you contacting us about this.
  42. This situation is unacceptable to us too.
  43. Take your time. I’m here to listen.
  44. I see. That must have been very frustrating.
  45. I’m sorry to hear about your experience…
  46. Let me help you find a solution for this.