Take yourtime. I’mhere tolisten.I amhappyto help.Let’s worktogetherto get thisresolved.Please take aslong as youneed to explainthe problem tome.If you haveanyquestions,please letme know.I’m sorry tohear aboutyourexperience…This situationisunacceptableto us too.Let’s worktogetherto get thisresolved.I appreciateyoucontactingus aboutthis.I’m sorryyou’ve hadto dealwith this.How doyou feelabout…?I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I’m sorry tohear aboutyourexperience…I see. Thatmust havebeen veryfrustrating.I canimaginethat is verydifficult.I realize howupsettingthis must befor you.That’s agreatquestion. Letme find outfor you.Let me helpyou find asolution forthis.Please take aslong as youneed to explainthe problem tome.As soon as Ihave anupdate, I’llreach out toyou.I will reachout to obtainsomeadditionalinformationI’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Let me helpyou find asolution forthis.I canimaginethat is verydifficult.Thankyou foryourpatience.As soon as Ihave anupdate, I’llreach out toyou.I’m sorryyou’ve hadto dealwith this.I get howthis couldbeconfusing.I understandthat you’reon a timelineright now!I appreciateyoucontactingus aboutthis.I see. Thatmust havebeen veryfrustrating.I understandthat you’reon a timelineright now!If you haveanyquestions,please letme know.I realize howupsettingthis must befor you.If I’munderstandingyoucorrectly…How doyou feelabout…?Youareright.This situationisunacceptableto us too.That’s agreatquestion. Letme find outfor you.Take yourtime. I’mhere tolisten.Thankyou foryourpatience.I will reachout to obtainsomeadditionalinformationIf I’munderstandingyoucorrectly…I will getback to youno laterthan…I get howthis couldbeconfusing.Youareright.Take yourtime. I’mhere tolisten.I amhappyto help.Let’s worktogetherto get thisresolved.Please take aslong as youneed to explainthe problem tome.If you haveanyquestions,please letme know.I’m sorry tohear aboutyourexperience…This situationisunacceptableto us too.Let’s worktogetherto get thisresolved.I appreciateyoucontactingus aboutthis.I’m sorryyou’ve hadto dealwith this.How doyou feelabout…?I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I’m sorry tohear aboutyourexperience…I see. Thatmust havebeen veryfrustrating.I canimaginethat is verydifficult.I realize howupsettingthis must befor you.That’s agreatquestion. Letme find outfor you.Let me helpyou find asolution forthis.Please take aslong as youneed to explainthe problem tome.As soon as Ihave anupdate, I’llreach out toyou.I will reachout to obtainsomeadditionalinformationI’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Let me helpyou find asolution forthis.I canimaginethat is verydifficult.Thankyou foryourpatience.As soon as Ihave anupdate, I’llreach out toyou.I’m sorryyou’ve hadto dealwith this.I get howthis couldbeconfusing.I understandthat you’reon a timelineright now!I appreciateyoucontactingus aboutthis.I see. Thatmust havebeen veryfrustrating.I understandthat you’reon a timelineright now!If you haveanyquestions,please letme know.I realize howupsettingthis must befor you.If I’munderstandingyoucorrectly…How doyou feelabout…?Youareright.This situationisunacceptableto us too.That’s agreatquestion. Letme find outfor you.Take yourtime. I’mhere tolisten.Thankyou foryourpatience.I will reachout to obtainsomeadditionalinformationIf I’munderstandingyoucorrectly…I will getback to youno laterthan…I get howthis couldbeconfusing.Youareright.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
  1. Take your time. I’m here to listen.
  2. I am happy to help.
  3. Let’s work together to get this resolved.
  4. Please take as long as you need to explain the problem to me.
  5. If you have any questions, please let me know.
  6. I’m sorry to hear about your experience…
  7. This situation is unacceptable to us too.
  8. Let’s work together to get this resolved.
  9. I appreciate you contacting us about this.
  10. I’m sorry you’ve had to deal with this.
  11. How do you feel about…?
  12. I’ve had something like this happen before — I know how frustrating it can feel.
  13. I’m sorry to hear about your experience…
  14. I see. That must have been very frustrating.
  15. I can imagine that is very difficult.
  16. I realize how upsetting this must be for you.
  17. That’s a great question. Let me find out for you.
  18. Let me help you find a solution for this.
  19. Please take as long as you need to explain the problem to me.
  20. As soon as I have an update, I’ll reach out to you.
  21. I will reach out to obtain some additional information
  22. I’ve had something like this happen before — I know how frustrating it can feel.
  23. Let me help you find a solution for this.
  24. I can imagine that is very difficult.
  25. Thank you for your patience.
  26. As soon as I have an update, I’ll reach out to you.
  27. I’m sorry you’ve had to deal with this.
  28. I get how this could be confusing.
  29. I understand that you’re on a timeline right now!
  30. I appreciate you contacting us about this.
  31. I see. That must have been very frustrating.
  32. I understand that you’re on a timeline right now!
  33. If you have any questions, please let me know.
  34. I realize how upsetting this must be for you.
  35. If I’m understanding you correctly…
  36. How do you feel about…?
  37. You are right.
  38. This situation is unacceptable to us too.
  39. That’s a great question. Let me find out for you.
  40. Take your time. I’m here to listen.
  41. Thank you for your patience.
  42. I will reach out to obtain some additional information
  43. If I’m understanding you correctly…
  44. I will get back to you no later than…
  45. I get how this could be confusing.
  46. You are right.