As soon as Ihave anupdate, I’llreach out toyou.Let’s worktogetherto get thisresolved.This situationisunacceptableto us too.Let me helpyou find asolution forthis.I amhappyto help.I canimaginethat is verydifficult.I understandthat you’reon a timelineright now!That’s agreatquestion. Letme find outfor you.Let me helpyou find asolution forthis.As soon as Ihave anupdate, I’llreach out toyou.Please take aslong as youneed to explainthe problem tome.I’m sorryyou’ve hadto dealwith this.How doyou feelabout…?I appreciateyoucontactingus aboutthis.I canimaginethat is verydifficult.This situationisunacceptableto us too.Let’s worktogetherto get thisresolved.Take yourtime. I’mhere tolisten.I will reachout to obtainsomeadditionalinformationI get howthis couldbeconfusing.Take yourtime. I’mhere tolisten.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Youareright.If I’munderstandingyoucorrectly…Thankyou foryourpatience.If I’munderstandingyoucorrectly…That’s agreatquestion. Letme find outfor you.Thankyou foryourpatience.Please take aslong as youneed to explainthe problem tome.I’m sorry tohear aboutyourexperience…I get howthis couldbeconfusing.I will getback to youno laterthan…If you haveanyquestions,please letme know.I see. Thatmust havebeen veryfrustrating.I realize howupsettingthis must befor you.I will reachout to obtainsomeadditionalinformationI realize howupsettingthis must befor you.Youareright.If you haveanyquestions,please letme know.I appreciateyoucontactingus aboutthis.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I’m sorry tohear aboutyourexperience…I’m sorryyou’ve hadto dealwith this.I see. Thatmust havebeen veryfrustrating.How doyou feelabout…?I understandthat you’reon a timelineright now!As soon as Ihave anupdate, I’llreach out toyou.Let’s worktogetherto get thisresolved.This situationisunacceptableto us too.Let me helpyou find asolution forthis.I amhappyto help.I canimaginethat is verydifficult.I understandthat you’reon a timelineright now!That’s agreatquestion. Letme find outfor you.Let me helpyou find asolution forthis.As soon as Ihave anupdate, I’llreach out toyou.Please take aslong as youneed to explainthe problem tome.I’m sorryyou’ve hadto dealwith this.How doyou feelabout…?I appreciateyoucontactingus aboutthis.I canimaginethat is verydifficult.This situationisunacceptableto us too.Let’s worktogetherto get thisresolved.Take yourtime. I’mhere tolisten.I will reachout to obtainsomeadditionalinformationI get howthis couldbeconfusing.Take yourtime. I’mhere tolisten.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Youareright.If I’munderstandingyoucorrectly…Thankyou foryourpatience.If I’munderstandingyoucorrectly…That’s agreatquestion. Letme find outfor you.Thankyou foryourpatience.Please take aslong as youneed to explainthe problem tome.I’m sorry tohear aboutyourexperience…I get howthis couldbeconfusing.I will getback to youno laterthan…If you haveanyquestions,please letme know.I see. Thatmust havebeen veryfrustrating.I realize howupsettingthis must befor you.I will reachout to obtainsomeadditionalinformationI realize howupsettingthis must befor you.Youareright.If you haveanyquestions,please letme know.I appreciateyoucontactingus aboutthis.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I’m sorry tohear aboutyourexperience…I’m sorryyou’ve hadto dealwith this.I see. Thatmust havebeen veryfrustrating.How doyou feelabout…?I understandthat you’reon a timelineright now!

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. As soon as I have an update, I’ll reach out to you.
  2. Let’s work together to get this resolved.
  3. This situation is unacceptable to us too.
  4. Let me help you find a solution for this.
  5. I am happy to help.
  6. I can imagine that is very difficult.
  7. I understand that you’re on a timeline right now!
  8. That’s a great question. Let me find out for you.
  9. Let me help you find a solution for this.
  10. As soon as I have an update, I’ll reach out to you.
  11. Please take as long as you need to explain the problem to me.
  12. I’m sorry you’ve had to deal with this.
  13. How do you feel about…?
  14. I appreciate you contacting us about this.
  15. I can imagine that is very difficult.
  16. This situation is unacceptable to us too.
  17. Let’s work together to get this resolved.
  18. Take your time. I’m here to listen.
  19. I will reach out to obtain some additional information
  20. I get how this could be confusing.
  21. Take your time. I’m here to listen.
  22. I’ve had something like this happen before — I know how frustrating it can feel.
  23. You are right.
  24. If I’m understanding you correctly…
  25. Thank you for your patience.
  26. If I’m understanding you correctly…
  27. That’s a great question. Let me find out for you.
  28. Thank you for your patience.
  29. Please take as long as you need to explain the problem to me.
  30. I’m sorry to hear about your experience…
  31. I get how this could be confusing.
  32. I will get back to you no later than…
  33. If you have any questions, please let me know.
  34. I see. That must have been very frustrating.
  35. I realize how upsetting this must be for you.
  36. I will reach out to obtain some additional information
  37. I realize how upsetting this must be for you.
  38. You are right.
  39. If you have any questions, please let me know.
  40. I appreciate you contacting us about this.
  41. I’ve had something like this happen before — I know how frustrating it can feel.
  42. I’m sorry to hear about your experience…
  43. I’m sorry you’ve had to deal with this.
  44. I see. That must have been very frustrating.
  45. How do you feel about…?
  46. I understand that you’re on a timeline right now!