I canimaginethat is verydifficult.As soon as Ihave anupdate, I’llreach out toyou.I amhappyto help.That’s agreatquestion. Letme find outfor you.This situationisunacceptableto us too.As soon as Ihave anupdate, I’llreach out toyou.I will getback to youno laterthan…If you haveanyquestions,please letme know.I get howthis couldbeconfusing.Take yourtime. I’mhere tolisten.This situationisunacceptableto us too.Thankyou foryourpatience.I see. Thatmust havebeen veryfrustrating.I appreciateyoucontactingus aboutthis.How doyou feelabout…?I realize howupsettingthis must befor you.I see. Thatmust havebeen veryfrustrating.I appreciateyoucontactingus aboutthis.Youareright.I understandthat you’reon a timelineright now!I get howthis couldbeconfusing.Let me helpyou find asolution forthis.Please take aslong as youneed to explainthe problem tome.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I will reachout to obtainsomeadditionalinformationYouareright.If I’munderstandingyoucorrectly…I understandthat you’reon a timelineright now!I’m sorryyou’ve hadto dealwith this.I’m sorry tohear aboutyourexperience…That’s agreatquestion. Letme find outfor you.How doyou feelabout…?I’m sorry tohear aboutyourexperience…I realize howupsettingthis must befor you.I’m sorryyou’ve hadto dealwith this.Let me helpyou find asolution forthis.I canimaginethat is verydifficult.Let’s worktogetherto get thisresolved.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Take yourtime. I’mhere tolisten.Let’s worktogetherto get thisresolved.If I’munderstandingyoucorrectly…I will reachout to obtainsomeadditionalinformationIf you haveanyquestions,please letme know.Thankyou foryourpatience.Please take aslong as youneed to explainthe problem tome.I canimaginethat is verydifficult.As soon as Ihave anupdate, I’llreach out toyou.I amhappyto help.That’s agreatquestion. Letme find outfor you.This situationisunacceptableto us too.As soon as Ihave anupdate, I’llreach out toyou.I will getback to youno laterthan…If you haveanyquestions,please letme know.I get howthis couldbeconfusing.Take yourtime. I’mhere tolisten.This situationisunacceptableto us too.Thankyou foryourpatience.I see. Thatmust havebeen veryfrustrating.I appreciateyoucontactingus aboutthis.How doyou feelabout…?I realize howupsettingthis must befor you.I see. Thatmust havebeen veryfrustrating.I appreciateyoucontactingus aboutthis.Youareright.I understandthat you’reon a timelineright now!I get howthis couldbeconfusing.Let me helpyou find asolution forthis.Please take aslong as youneed to explainthe problem tome.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.I will reachout to obtainsomeadditionalinformationYouareright.If I’munderstandingyoucorrectly…I understandthat you’reon a timelineright now!I’m sorryyou’ve hadto dealwith this.I’m sorry tohear aboutyourexperience…That’s agreatquestion. Letme find outfor you.How doyou feelabout…?I’m sorry tohear aboutyourexperience…I realize howupsettingthis must befor you.I’m sorryyou’ve hadto dealwith this.Let me helpyou find asolution forthis.I canimaginethat is verydifficult.Let’s worktogetherto get thisresolved.I’ve had somethinglike this happenbefore — I knowhow frustrating itcan feel.Take yourtime. I’mhere tolisten.Let’s worktogetherto get thisresolved.If I’munderstandingyoucorrectly…I will reachout to obtainsomeadditionalinformationIf you haveanyquestions,please letme know.Thankyou foryourpatience.Please take aslong as youneed to explainthe problem tome.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can imagine that is very difficult.
  2. As soon as I have an update, I’ll reach out to you.
  3. I am happy to help.
  4. That’s a great question. Let me find out for you.
  5. This situation is unacceptable to us too.
  6. As soon as I have an update, I’ll reach out to you.
  7. I will get back to you no later than…
  8. If you have any questions, please let me know.
  9. I get how this could be confusing.
  10. Take your time. I’m here to listen.
  11. This situation is unacceptable to us too.
  12. Thank you for your patience.
  13. I see. That must have been very frustrating.
  14. I appreciate you contacting us about this.
  15. How do you feel about…?
  16. I realize how upsetting this must be for you.
  17. I see. That must have been very frustrating.
  18. I appreciate you contacting us about this.
  19. You are right.
  20. I understand that you’re on a timeline right now!
  21. I get how this could be confusing.
  22. Let me help you find a solution for this.
  23. Please take as long as you need to explain the problem to me.
  24. I’ve had something like this happen before — I know how frustrating it can feel.
  25. I will reach out to obtain some additional information
  26. You are right.
  27. If I’m understanding you correctly…
  28. I understand that you’re on a timeline right now!
  29. I’m sorry you’ve had to deal with this.
  30. I’m sorry to hear about your experience…
  31. That’s a great question. Let me find out for you.
  32. How do you feel about…?
  33. I’m sorry to hear about your experience…
  34. I realize how upsetting this must be for you.
  35. I’m sorry you’ve had to deal with this.
  36. Let me help you find a solution for this.
  37. I can imagine that is very difficult.
  38. Let’s work together to get this resolved.
  39. I’ve had something like this happen before — I know how frustrating it can feel.
  40. Take your time. I’m here to listen.
  41. Let’s work together to get this resolved.
  42. If I’m understanding you correctly…
  43. I will reach out to obtain some additional information
  44. If you have any questions, please let me know.
  45. Thank you for your patience.
  46. Please take as long as you need to explain the problem to me.