This bingo card has a free space and 46 words: I’ve had something like this happen before — I know how frustrating it can feel., I’m sorry to hear about your experience…, You are right., As soon as I have an update, I’ll reach out to you., How do you feel about…?, Take your time. I’m here to listen., If you have any questions, please let me know., Thank you for your patience., I appreciate you contacting us about this., If I’m understanding you correctly…, I will reach out to obtain some additional information, I understand that you’re on a timeline right now!, I see. That must have been very frustrating., Let me help you find a solution for this., I realize how upsetting this must be for you., I get how this could be confusing., I’m sorry you’ve had to deal with this., Let’s work together to get this resolved., Please take as long as you need to explain the problem to me., I can imagine that is very difficult., That’s a great question. Let me find out for you., This situation is unacceptable to us too., I’ve had something like this happen before — I know how frustrating it can feel., I’m sorry to hear about your experience…, You are right., As soon as I have an update, I’ll reach out to you., How do you feel about…?, Take your time. I’m here to listen., If you have any questions, please let me know., Thank you for your patience., I appreciate you contacting us about this., If I’m understanding you correctly…, I will reach out to obtain some additional information, I understand that you’re on a timeline right now!, I see. That must have been very frustrating., Let me help you find a solution for this., I realize how upsetting this must be for you., I get how this could be confusing., I’m sorry you’ve had to deal with this., Let’s work together to get this resolved., Please take as long as you need to explain the problem to me., I can imagine that is very difficult., That’s a great question. Let me find out for you., This situation is unacceptable to us too., I am happy to help. and I will get back to you no later than….
⚠ This card has duplicate items: I’ve had something like this happen before — I know how frustrating it can feel. (2), I’m sorry to hear about your experience… (2), You are right. (2), As soon as I have an update, I’ll reach out to you. (2), How do you feel about…? (2), Take your time. I’m here to listen. (2), If you have any questions, please let me know. (2), Thank you for your patience. (2), I appreciate you contacting us about this. (2), If I’m understanding you correctly… (2), I will reach out to obtain some additional information (2), I understand that you’re on a timeline right now! (2), I see. That must have been very frustrating. (2), Let me help you find a solution for this. (2), I realize how upsetting this must be for you. (2), I get how this could be confusing. (2), I’m sorry you’ve had to deal with this. (2), Let’s work together to get this resolved. (2), Please take as long as you need to explain the problem to me. (2), I can imagine that is very difficult. (2), That’s a great question. Let me find out for you. (2), This situation is unacceptable to us too. (2)
Tune In Not Out | Useful phrases to deal with a complaint | Empathy Statements Bingo | Empathy BINGO! | Empathy
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