Received100%chatqualityReached30%conversionTotaled$5,000 inmonthlyrevenueLoggedonto Five9on timeEntered 20reservationsAdded 30quotes toCenterShiftChatresponsetime ave of< 10 secsWent tobreakon timeFollowedthe scriptto gain asaleGained aquotethroughChatTransferreda U-Haulcall to thestoreReserved aunit withoutusing apromoAdvised$25 depositis non-refundableExplainedPPGW toacustomerSoldretailitemsReturnedfrombreak ontimePerfectattendanceReceiveda heartfrom a co-workerReceived100% callQualityCompleted15 directmove in'sAssisteda co-workerGave aheart to aco-workerCompletedfollow upcallsHandled anescalatedcall withoutassistanceReceived100%chatqualityReached30%conversionTotaled$5,000 inmonthlyrevenueLoggedonto Five9on timeEntered 20reservationsAdded 30quotes toCenterShiftChatresponsetime ave of< 10 secsWent tobreakon timeFollowedthe scriptto gain asaleGained aquotethroughChatTransferreda U-Haulcall to thestoreReserved aunit withoutusing apromoAdvised$25 depositis non-refundableExplainedPPGW toacustomerSoldretailitemsReturnedfrombreak ontimePerfectattendanceReceiveda heartfrom a co-workerReceived100% callQualityCompleted15 directmove in'sAssisteda co-workerGave aheart to aco-workerCompletedfollow upcallsHandled anescalatedcall withoutassistance

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received 100% chat quality
  2. Reached 30% conversion
  3. Totaled $5,000 in monthly revenue
  4. Logged onto Five9 on time
  5. Entered 20 reservations
  6. Added 30 quotes to CenterShift
  7. Chat response time ave of < 10 secs
  8. Went to break on time
  9. Followed the script to gain a sale
  10. Gained a quote through Chat
  11. Transferred a U-Haul call to the store
  12. Reserved a unit without using a promo
  13. Advised $25 deposit is non-refundable
  14. Explained PPGW to a customer
  15. Sold retail items
  16. Returned from break on time
  17. Perfect attendance
  18. Received a heart from a co-worker
  19. Received 100% call Quality
  20. Completed 15 direct move in's
  21. Assisted a co-worker
  22. Gave a heart to a co-worker
  23. Completed follow up calls
  24. Handled an escalated call without assistance