Give Debitcard # whenyou ask foraccount #TelephoneTransferTravelRequestover thephoneEStatementQuestionFundsTransferRequestDebitCard PINResetResetOLBpasswordIVRPINResetCheck orStatementCopyHave acustomer orbranch putyou on holdAddressChangeRequestOrder aDebitCardBillpayQuestionsCustomertells youthey bankwith UnionPay ByDebitCardInquiryBankingCenterHoursInquiryUnlockOLBRegP FailCall branchmore than2x to getsomeoneBalanceInquiryUsing thewrongLogin IDCustomerblames thebank for anoverdraftMobileDepositQuestionBusinessBankingCallGive Debitcard # whenyou ask foraccount #TelephoneTransferTravelRequestover thephoneEStatementQuestionFundsTransferRequestDebitCard PINResetResetOLBpasswordIVRPINResetCheck orStatementCopyHave acustomer orbranch putyou on holdAddressChangeRequestOrder aDebitCardBillpayQuestionsCustomertells youthey bankwith UnionPay ByDebitCardInquiryBankingCenterHoursInquiryUnlockOLBRegP FailCall branchmore than2x to getsomeoneBalanceInquiryUsing thewrongLogin IDCustomerblames thebank for anoverdraftMobileDepositQuestionBusinessBankingCall

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give Debit card # when you ask for account #
  2. Telephone Transfer
  3. Travel Request over the phone
  4. EStatement Question
  5. Funds Transfer Request
  6. Debit Card PIN Reset
  7. Reset OLB password
  8. IVR PIN Reset
  9. Check or Statement Copy
  10. Have a customer or branch put you on hold
  11. Address Change Request
  12. Order a Debit Card
  13. Billpay Questions
  14. Customer tells you they bank with Union
  15. Pay By Debit Card Inquiry
  16. Banking Center Hours Inquiry
  17. Unlock OLB
  18. Reg P Fail
  19. Call branch more than 2x to get someone
  20. Balance Inquiry
  21. Using the wrong Login ID
  22. Customer blames the bank for an overdraft
  23. Mobile Deposit Question
  24. Business Banking Call