TravelRequestover thephoneBankingCenterHoursInquiryBusinessBankingCallBillpayQuestionsBalanceInquiryDebitCard PINResetCheck orStatementCopyIVRPINResetFundsTransferRequestRegP FailResetOLBpasswordCustomerblames thebank for anoverdraftPay ByDebitCardInquiryTelephoneTransferMobileDepositQuestionGive Debitcard # whenyou ask foraccount #Order aDebitCardAddressChangeRequestCustomertells youthey bankwith UnionCall branchmore than2x to getsomeoneUnlockOLBHave acustomer orbranch putyou on holdUsing thewrongLogin IDEStatementQuestionTravelRequestover thephoneBankingCenterHoursInquiryBusinessBankingCallBillpayQuestionsBalanceInquiryDebitCard PINResetCheck orStatementCopyIVRPINResetFundsTransferRequestRegP FailResetOLBpasswordCustomerblames thebank for anoverdraftPay ByDebitCardInquiryTelephoneTransferMobileDepositQuestionGive Debitcard # whenyou ask foraccount #Order aDebitCardAddressChangeRequestCustomertells youthey bankwith UnionCall branchmore than2x to getsomeoneUnlockOLBHave acustomer orbranch putyou on holdUsing thewrongLogin IDEStatementQuestion

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Travel Request over the phone
  2. Banking Center Hours Inquiry
  3. Business Banking Call
  4. Billpay Questions
  5. Balance Inquiry
  6. Debit Card PIN Reset
  7. Check or Statement Copy
  8. IVR PIN Reset
  9. Funds Transfer Request
  10. Reg P Fail
  11. Reset OLB password
  12. Customer blames the bank for an overdraft
  13. Pay By Debit Card Inquiry
  14. Telephone Transfer
  15. Mobile Deposit Question
  16. Give Debit card # when you ask for account #
  17. Order a Debit Card
  18. Address Change Request
  19. Customer tells you they bank with Union
  20. Call branch more than 2x to get someone
  21. Unlock OLB
  22. Have a customer or branch put you on hold
  23. Using the wrong Login ID
  24. EStatement Question