Customertells youthey bankwith UnionCall branchmore than2x to getsomeoneEStatementQuestionBusinessBankingCallTravelRequestover thephoneUnlockOLBTelephoneTransferFundsTransferRequestOrder aDebitCardHave acustomer orbranch putyou on holdMobileDepositQuestionCheck orStatementCopyUsing thewrongLogin IDIVRPINResetBankingCenterHoursInquiryBalanceInquiryCustomerblames thebank for anoverdraftRegP FailResetOLBpasswordBillpayQuestionsGive Debitcard # whenyou ask foraccount #Pay ByDebitCardInquiryAddressChangeRequestDebitCard PINResetCustomertells youthey bankwith UnionCall branchmore than2x to getsomeoneEStatementQuestionBusinessBankingCallTravelRequestover thephoneUnlockOLBTelephoneTransferFundsTransferRequestOrder aDebitCardHave acustomer orbranch putyou on holdMobileDepositQuestionCheck orStatementCopyUsing thewrongLogin IDIVRPINResetBankingCenterHoursInquiryBalanceInquiryCustomerblames thebank for anoverdraftRegP FailResetOLBpasswordBillpayQuestionsGive Debitcard # whenyou ask foraccount #Pay ByDebitCardInquiryAddressChangeRequestDebitCard PINReset

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer tells you they bank with Union
  2. Call branch more than 2x to get someone
  3. EStatement Question
  4. Business Banking Call
  5. Travel Request over the phone
  6. Unlock OLB
  7. Telephone Transfer
  8. Funds Transfer Request
  9. Order a Debit Card
  10. Have a customer or branch put you on hold
  11. Mobile Deposit Question
  12. Check or Statement Copy
  13. Using the wrong Login ID
  14. IVR PIN Reset
  15. Banking Center Hours Inquiry
  16. Balance Inquiry
  17. Customer blames the bank for an overdraft
  18. Reg P Fail
  19. Reset OLB password
  20. Billpay Questions
  21. Give Debit card # when you ask for account #
  22. Pay By Debit Card Inquiry
  23. Address Change Request
  24. Debit Card PIN Reset