TelephoneTransferGive Debitcard # whenyou ask foraccount #RegP FailAddressChangeRequestBalanceInquiryCall branchmore than2x to getsomeoneResetOLBpasswordCustomertells youthey bankwith UnionMobileDepositQuestionCheck orStatementCopyOrder aDebitCardPay ByDebitCardInquiryBillpayQuestionsCustomerblames thebank for anoverdraftFundsTransferRequestHave acustomer orbranch putyou on holdEStatementQuestionBusinessBankingCallIVRPINResetUsing thewrongLogin IDDebitCard PINResetUnlockOLBBankingCenterHoursInquiryTravelRequestover thephoneTelephoneTransferGive Debitcard # whenyou ask foraccount #RegP FailAddressChangeRequestBalanceInquiryCall branchmore than2x to getsomeoneResetOLBpasswordCustomertells youthey bankwith UnionMobileDepositQuestionCheck orStatementCopyOrder aDebitCardPay ByDebitCardInquiryBillpayQuestionsCustomerblames thebank for anoverdraftFundsTransferRequestHave acustomer orbranch putyou on holdEStatementQuestionBusinessBankingCallIVRPINResetUsing thewrongLogin IDDebitCard PINResetUnlockOLBBankingCenterHoursInquiryTravelRequestover thephone

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Telephone Transfer
  2. Give Debit card # when you ask for account #
  3. Reg P Fail
  4. Address Change Request
  5. Balance Inquiry
  6. Call branch more than 2x to get someone
  7. Reset OLB password
  8. Customer tells you they bank with Union
  9. Mobile Deposit Question
  10. Check or Statement Copy
  11. Order a Debit Card
  12. Pay By Debit Card Inquiry
  13. Billpay Questions
  14. Customer blames the bank for an overdraft
  15. Funds Transfer Request
  16. Have a customer or branch put you on hold
  17. EStatement Question
  18. Business Banking Call
  19. IVR PIN Reset
  20. Using the wrong Login ID
  21. Debit Card PIN Reset
  22. Unlock OLB
  23. Banking Center Hours Inquiry
  24. Travel Request over the phone