Pay ByDebitCardInquiryRegP FailAddressChangeRequestHave acustomer orbranch putyou on holdTelephoneTransferTravelRequestover thephoneGive Debitcard # whenyou ask foraccount #BalanceInquiryCheck orStatementCopyCustomerblames thebank for anoverdraftDebitCard PINResetOrder aDebitCardIVRPINResetCall branchmore than2x to getsomeoneBankingCenterHoursInquiryResetOLBpasswordFundsTransferRequestBusinessBankingCallUnlockOLBUsing thewrongLogin IDCustomertells youthey bankwith UnionBillpayQuestionsEStatementQuestionMobileDepositQuestionPay ByDebitCardInquiryRegP FailAddressChangeRequestHave acustomer orbranch putyou on holdTelephoneTransferTravelRequestover thephoneGive Debitcard # whenyou ask foraccount #BalanceInquiryCheck orStatementCopyCustomerblames thebank for anoverdraftDebitCard PINResetOrder aDebitCardIVRPINResetCall branchmore than2x to getsomeoneBankingCenterHoursInquiryResetOLBpasswordFundsTransferRequestBusinessBankingCallUnlockOLBUsing thewrongLogin IDCustomertells youthey bankwith UnionBillpayQuestionsEStatementQuestionMobileDepositQuestion

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pay By Debit Card Inquiry
  2. Reg P Fail
  3. Address Change Request
  4. Have a customer or branch put you on hold
  5. Telephone Transfer
  6. Travel Request over the phone
  7. Give Debit card # when you ask for account #
  8. Balance Inquiry
  9. Check or Statement Copy
  10. Customer blames the bank for an overdraft
  11. Debit Card PIN Reset
  12. Order a Debit Card
  13. IVR PIN Reset
  14. Call branch more than 2x to get someone
  15. Banking Center Hours Inquiry
  16. Reset OLB password
  17. Funds Transfer Request
  18. Business Banking Call
  19. Unlock OLB
  20. Using the wrong Login ID
  21. Customer tells you they bank with Union
  22. Billpay Questions
  23. EStatement Question
  24. Mobile Deposit Question