UnlockOLBBalanceInquiryOrder aDebitCardBillpayQuestionsTravelRequestover thephoneDebitCard PINResetResetOLBpasswordFundsTransferRequestUsing thewrongLogin IDCustomerblames thebank for anoverdraftBusinessBankingCallEStatementQuestionAddressChangeRequestCheck orStatementCopyPay ByDebitCardInquiryRegP FailTelephoneTransferBankingCenterHoursInquiryCall branchmore than2x to getsomeoneHave acustomer orbranch putyou on holdCustomertells youthey bankwith UnionGive Debitcard # whenyou ask foraccount #IVRPINResetMobileDepositQuestionUnlockOLBBalanceInquiryOrder aDebitCardBillpayQuestionsTravelRequestover thephoneDebitCard PINResetResetOLBpasswordFundsTransferRequestUsing thewrongLogin IDCustomerblames thebank for anoverdraftBusinessBankingCallEStatementQuestionAddressChangeRequestCheck orStatementCopyPay ByDebitCardInquiryRegP FailTelephoneTransferBankingCenterHoursInquiryCall branchmore than2x to getsomeoneHave acustomer orbranch putyou on holdCustomertells youthey bankwith UnionGive Debitcard # whenyou ask foraccount #IVRPINResetMobileDepositQuestion

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Unlock OLB
  2. Balance Inquiry
  3. Order a Debit Card
  4. Billpay Questions
  5. Travel Request over the phone
  6. Debit Card PIN Reset
  7. Reset OLB password
  8. Funds Transfer Request
  9. Using the wrong Login ID
  10. Customer blames the bank for an overdraft
  11. Business Banking Call
  12. EStatement Question
  13. Address Change Request
  14. Check or Statement Copy
  15. Pay By Debit Card Inquiry
  16. Reg P Fail
  17. Telephone Transfer
  18. Banking Center Hours Inquiry
  19. Call branch more than 2x to get someone
  20. Have a customer or branch put you on hold
  21. Customer tells you they bank with Union
  22. Give Debit card # when you ask for account #
  23. IVR PIN Reset
  24. Mobile Deposit Question