IVRPINResetBusinessBankingCallUsing thewrongLogin IDDebitCard PINResetBankingCenterHoursInquiryHave acustomer orbranch putyou on holdAddressChangeRequestCustomertells youthey bankwith UnionTravelRequestover thephoneRegP FailCustomerblames thebank for anoverdraftMobileDepositQuestionCall branchmore than2x to getsomeoneUnlockOLBTelephoneTransferResetOLBpasswordBillpayQuestionsEStatementQuestionFundsTransferRequestPay ByDebitCardInquiryGive Debitcard # whenyou ask foraccount #BalanceInquiryCheck orStatementCopyOrder aDebitCardIVRPINResetBusinessBankingCallUsing thewrongLogin IDDebitCard PINResetBankingCenterHoursInquiryHave acustomer orbranch putyou on holdAddressChangeRequestCustomertells youthey bankwith UnionTravelRequestover thephoneRegP FailCustomerblames thebank for anoverdraftMobileDepositQuestionCall branchmore than2x to getsomeoneUnlockOLBTelephoneTransferResetOLBpasswordBillpayQuestionsEStatementQuestionFundsTransferRequestPay ByDebitCardInquiryGive Debitcard # whenyou ask foraccount #BalanceInquiryCheck orStatementCopyOrder aDebitCard

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. IVR PIN Reset
  2. Business Banking Call
  3. Using the wrong Login ID
  4. Debit Card PIN Reset
  5. Banking Center Hours Inquiry
  6. Have a customer or branch put you on hold
  7. Address Change Request
  8. Customer tells you they bank with Union
  9. Travel Request over the phone
  10. Reg P Fail
  11. Customer blames the bank for an overdraft
  12. Mobile Deposit Question
  13. Call branch more than 2x to get someone
  14. Unlock OLB
  15. Telephone Transfer
  16. Reset OLB password
  17. Billpay Questions
  18. EStatement Question
  19. Funds Transfer Request
  20. Pay By Debit Card Inquiry
  21. Give Debit card # when you ask for account #
  22. Balance Inquiry
  23. Check or Statement Copy
  24. Order a Debit Card