BillpayQuestionsCheck orStatementCopyBalanceInquiryDebitCard PINResetBankingCenterHoursInquiryRegP FailEStatementQuestionBusinessBankingCallHave acustomer orbranch putyou on holdOrder aDebitCardPay ByDebitCardInquiryIVRPINResetResetOLBpasswordMobileDepositQuestionFundsTransferRequestUnlockOLBTravelRequestover thephoneCall branchmore than2x to getsomeoneAddressChangeRequestTelephoneTransferCustomerblames thebank for anoverdraftGive Debitcard # whenyou ask foraccount #Using thewrongLogin IDCustomertells youthey bankwith UnionBillpayQuestionsCheck orStatementCopyBalanceInquiryDebitCard PINResetBankingCenterHoursInquiryRegP FailEStatementQuestionBusinessBankingCallHave acustomer orbranch putyou on holdOrder aDebitCardPay ByDebitCardInquiryIVRPINResetResetOLBpasswordMobileDepositQuestionFundsTransferRequestUnlockOLBTravelRequestover thephoneCall branchmore than2x to getsomeoneAddressChangeRequestTelephoneTransferCustomerblames thebank for anoverdraftGive Debitcard # whenyou ask foraccount #Using thewrongLogin IDCustomertells youthey bankwith Union

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Billpay Questions
  2. Check or Statement Copy
  3. Balance Inquiry
  4. Debit Card PIN Reset
  5. Banking Center Hours Inquiry
  6. Reg P Fail
  7. EStatement Question
  8. Business Banking Call
  9. Have a customer or branch put you on hold
  10. Order a Debit Card
  11. Pay By Debit Card Inquiry
  12. IVR PIN Reset
  13. Reset OLB password
  14. Mobile Deposit Question
  15. Funds Transfer Request
  16. Unlock OLB
  17. Travel Request over the phone
  18. Call branch more than 2x to get someone
  19. Address Change Request
  20. Telephone Transfer
  21. Customer blames the bank for an overdraft
  22. Give Debit card # when you ask for account #
  23. Using the wrong Login ID
  24. Customer tells you they bank with Union