Pay ByDebitCardInquiryDebitCard PINResetBankingCenterHoursInquiryBusinessBankingCallCall branchmore than2x to getsomeoneTelephoneTransferRegP FailResetOLBpasswordIVRPINResetOrder aDebitCardTravelRequestover thephoneFundsTransferRequestMobileDepositQuestionUnlockOLBHave acustomer orbranch putyou on holdBillpayQuestionsUsing thewrongLogin IDEStatementQuestionAddressChangeRequestCustomertells youthey bankwith UnionGive Debitcard # whenyou ask foraccount #BalanceInquiryCheck orStatementCopyCustomerblames thebank for anoverdraftPay ByDebitCardInquiryDebitCard PINResetBankingCenterHoursInquiryBusinessBankingCallCall branchmore than2x to getsomeoneTelephoneTransferRegP FailResetOLBpasswordIVRPINResetOrder aDebitCardTravelRequestover thephoneFundsTransferRequestMobileDepositQuestionUnlockOLBHave acustomer orbranch putyou on holdBillpayQuestionsUsing thewrongLogin IDEStatementQuestionAddressChangeRequestCustomertells youthey bankwith UnionGive Debitcard # whenyou ask foraccount #BalanceInquiryCheck orStatementCopyCustomerblames thebank for anoverdraft

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pay By Debit Card Inquiry
  2. Debit Card PIN Reset
  3. Banking Center Hours Inquiry
  4. Business Banking Call
  5. Call branch more than 2x to get someone
  6. Telephone Transfer
  7. Reg P Fail
  8. Reset OLB password
  9. IVR PIN Reset
  10. Order a Debit Card
  11. Travel Request over the phone
  12. Funds Transfer Request
  13. Mobile Deposit Question
  14. Unlock OLB
  15. Have a customer or branch put you on hold
  16. Billpay Questions
  17. Using the wrong Login ID
  18. EStatement Question
  19. Address Change Request
  20. Customer tells you they bank with Union
  21. Give Debit card # when you ask for account #
  22. Balance Inquiry
  23. Check or Statement Copy
  24. Customer blames the bank for an overdraft