Check orStatementCopyTravelRequestover thephoneUnlockOLBHave acustomer orbranch putyou on holdDebitCard PINResetMobileDepositQuestionPay ByDebitCardInquiryCustomertells youthey bankwith UnionUsing thewrongLogin IDIVRPINResetGive Debitcard # whenyou ask foraccount #BillpayQuestionsBusinessBankingCallOrder aDebitCardEStatementQuestionResetOLBpasswordRegP FailCustomerblames thebank for anoverdraftBankingCenterHoursInquiryFundsTransferRequestBalanceInquiryAddressChangeRequestCall branchmore than2x to getsomeoneTelephoneTransferCheck orStatementCopyTravelRequestover thephoneUnlockOLBHave acustomer orbranch putyou on holdDebitCard PINResetMobileDepositQuestionPay ByDebitCardInquiryCustomertells youthey bankwith UnionUsing thewrongLogin IDIVRPINResetGive Debitcard # whenyou ask foraccount #BillpayQuestionsBusinessBankingCallOrder aDebitCardEStatementQuestionResetOLBpasswordRegP FailCustomerblames thebank for anoverdraftBankingCenterHoursInquiryFundsTransferRequestBalanceInquiryAddressChangeRequestCall branchmore than2x to getsomeoneTelephoneTransfer

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check or Statement Copy
  2. Travel Request over the phone
  3. Unlock OLB
  4. Have a customer or branch put you on hold
  5. Debit Card PIN Reset
  6. Mobile Deposit Question
  7. Pay By Debit Card Inquiry
  8. Customer tells you they bank with Union
  9. Using the wrong Login ID
  10. IVR PIN Reset
  11. Give Debit card # when you ask for account #
  12. Billpay Questions
  13. Business Banking Call
  14. Order a Debit Card
  15. EStatement Question
  16. Reset OLB password
  17. Reg P Fail
  18. Customer blames the bank for an overdraft
  19. Banking Center Hours Inquiry
  20. Funds Transfer Request
  21. Balance Inquiry
  22. Address Change Request
  23. Call branch more than 2x to get someone
  24. Telephone Transfer