Check orStatementCopyBillpayQuestionsEStatementQuestionTravelRequestover thephoneAddressChangeRequestDebitCard PINResetPay ByDebitCardInquiryTelephoneTransferGive Debitcard # whenyou ask foraccount #Order aDebitCardUnlockOLBHave acustomer orbranch putyou on holdResetOLBpasswordMobileDepositQuestionBalanceInquiryIVRPINResetFundsTransferRequestRegP FailCustomertells youthey bankwith UnionBusinessBankingCallCustomerblames thebank for anoverdraftUsing thewrongLogin IDCall branchmore than2x to getsomeoneBankingCenterHoursInquiryCheck orStatementCopyBillpayQuestionsEStatementQuestionTravelRequestover thephoneAddressChangeRequestDebitCard PINResetPay ByDebitCardInquiryTelephoneTransferGive Debitcard # whenyou ask foraccount #Order aDebitCardUnlockOLBHave acustomer orbranch putyou on holdResetOLBpasswordMobileDepositQuestionBalanceInquiryIVRPINResetFundsTransferRequestRegP FailCustomertells youthey bankwith UnionBusinessBankingCallCustomerblames thebank for anoverdraftUsing thewrongLogin IDCall branchmore than2x to getsomeoneBankingCenterHoursInquiry

Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check or Statement Copy
  2. Billpay Questions
  3. EStatement Question
  4. Travel Request over the phone
  5. Address Change Request
  6. Debit Card PIN Reset
  7. Pay By Debit Card Inquiry
  8. Telephone Transfer
  9. Give Debit card # when you ask for account #
  10. Order a Debit Card
  11. Unlock OLB
  12. Have a customer or branch put you on hold
  13. Reset OLB password
  14. Mobile Deposit Question
  15. Balance Inquiry
  16. IVR PIN Reset
  17. Funds Transfer Request
  18. Reg P Fail
  19. Customer tells you they bank with Union
  20. Business Banking Call
  21. Customer blames the bank for an overdraft
  22. Using the wrong Login ID
  23. Call branch more than 2x to get someone
  24. Banking Center Hours Inquiry