You have to repeat yourself to a patient more than 3 times "I want to transfer everything" "Can I pay for this back here?" Patient tells you info, before giving you their DOB or name "Your script went through central fill. It won't be here till..." "That's not what I paid last time" "I was just talking to someone" "We are closed on the weekends" *fill every strength of hydrocodone* "Call on 101 for the Pharmacist" "I want everything refilled" Prior Authorization is needed "...but I got a call/text saying it was ready" "Can you send my doctor another request" "It's how much?! $$" Patient wants their medication ready "NOW" "Can you call my doctor?" Patient's insurance is not contracted with us CMN form needs to be completed for a patient "I just came from my doctor's office..." CMN form was done incorrectly "Goodrx says it's a different price" Patient ask more then 10 questions Patient doesn't know what they want You have to repeat yourself to a patient more than 3 times "I want to transfer everything" "Can I pay for this back here?" Patient tells you info, before giving you their DOB or name "Your script went through central fill. It won't be here till..." "That's not what I paid last time" "I was just talking to someone" "We are closed on the weekends" *fill every strength of hydrocodone* "Call on 101 for the Pharmacist" "I want everything refilled" Prior Authorization is needed "...but I got a call/text saying it was ready" "Can you send my doctor another request" "It's how much?! $$" Patient wants their medication ready "NOW" "Can you call my doctor?" Patient's insurance is not contracted with us CMN form needs to be completed for a patient "I just came from my doctor's office..." CMN form was done incorrectly "Goodrx says it's a different price" Patient ask more then 10 questions Patient doesn't know what they want
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-You have to repeat yourself to a patient more than 3 times
B-"I want to transfer everything"
O-"Can I pay for this back here?"
I-Patient tells you info, before giving you their DOB or name
O-"Your script went through central fill. It won't be here till..."
N-"That's not what I paid last time"
N-"I was just talking to someone"
N-"We are closed on the weekends"
G-*fill every strength of hydrocodone*
B-"Call on 101 for the Pharmacist"
B-"I want everything refilled"
G-Prior Authorization is needed
O-"...but I got a call/text saying it was ready"
B-"Can you send my doctor another request"
O-"It's how much?! $$"
I-Patient wants their medication ready "NOW"
O-"Can you call my doctor?"
G-Patient's insurance is not contracted with us
I-CMN form needs to be completed for a patient
N-"I just came from my doctor's office..."
G-CMN form was done incorrectly
B-"Goodrx says it's a different price"
I-Patient ask more then 10 questions
I-Patient doesn't know what they want