(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Appropriately close a call if there are no additional questions
Use silent hold
Cold transfer to another dept
Reign in a conversation
Enroll a MBR with VID
Enroll MBR for text notifications
Notate the account while speaking to the MBR
Recap before ending a call
Address one of the 4 ME's (know me, show me, help me, reassure me)
Use all resources before calling assist (manual, wizards, NFO, and team chats)
Express empathy
Use live assist
Ask MBR if they have any additional questions
Ask a close ended question
10 calls using no ACW
Ask a probing question
Assertively and politely interject
Paraphrase what the MBR told you "I understand that you said.."
5 calls with no ACW
Get an answer in chat
Generate a note from the email comments generator
Click the HRV alert to leave an automated MBR lvl note
Notate scorecard regarding long hold time
Use sticky notes to write down info provided by MBR
