AssertivelyandpolitelyinterjectGenerate anote fromthe emailcommentsgeneratorUseliveassistExpressempathy10 callsusing noACWClick theHRV alert toleave anautomatedMBR lvl noteReign in aconversationAsk acloseendedquestionAddress one ofthe 4 ME's(know me,show me, helpme, reassureme)Enroll aMBRwith VIDGet ananswerin chatAsk aprobingquestionAppropriatelyclose a call ifthere are noadditionalquestionsColdtransfer toanotherdeptParaphrasewhat the MBRtold you "Iunderstand thatyou said.."Enroll MBRfor textnotificationsUse stickynotes towrite downinfo providedby MBRRecapbeforeending acallUse all resourcesbefore callingassist (manual,wizards, NFO, andteam chats)Ask MBR ifthey haveanyadditionalquestionsNotate theaccountwhilespeaking tothe MBRNotatescorecardregardinglong holdtime5 callswith noACWUsesilentholdAssertivelyandpolitelyinterjectGenerate anote fromthe emailcommentsgeneratorUseliveassistExpressempathy10 callsusing noACWClick theHRV alert toleave anautomatedMBR lvl noteReign in aconversationAsk acloseendedquestionAddress one ofthe 4 ME's(know me,show me, helpme, reassureme)Enroll aMBRwith VIDGet ananswerin chatAsk aprobingquestionAppropriatelyclose a call ifthere are noadditionalquestionsColdtransfer toanotherdeptParaphrasewhat the MBRtold you "Iunderstand thatyou said.."Enroll MBRfor textnotificationsUse stickynotes towrite downinfo providedby MBRRecapbeforeending acallUse all resourcesbefore callingassist (manual,wizards, NFO, andteam chats)Ask MBR ifthey haveanyadditionalquestionsNotate theaccountwhilespeaking tothe MBRNotatescorecardregardinglong holdtime5 callswith noACWUsesilenthold

Call Control Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assertively and politely interject
  2. Generate a note from the email comments generator
  3. Use live assist
  4. Express empathy
  5. 10 calls using no ACW
  6. Click the HRV alert to leave an automated MBR lvl note
  7. Reign in a conversation
  8. Ask a close ended question
  9. Address one of the 4 ME's (know me, show me, help me, reassure me)
  10. Enroll a MBR with VID
  11. Get an answer in chat
  12. Ask a probing question
  13. Appropriately close a call if there are no additional questions
  14. Cold transfer to another dept
  15. Paraphrase what the MBR told you "I understand that you said.."
  16. Enroll MBR for text notifications
  17. Use sticky notes to write down info provided by MBR
  18. Recap before ending a call
  19. Use all resources before calling assist (manual, wizards, NFO, and team chats)
  20. Ask MBR if they have any additional questions
  21. Notate the account while speaking to the MBR
  22. Notate scorecard regarding long hold time
  23. 5 calls with no ACW
  24. Use silent hold