(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Get an answer in chat
Cold transfer to another dept
Reign in a conversation
Ask MBR if they have any additional questions
Click the HRV alert to leave an automated MBR lvl note
Recap before ending a call
Use silent hold
Address one of the 4 ME's (know me, show me, help me, reassure me)
Use all resources before calling assist (manual, wizards, NFO, and team chats)
Assertively and politely interject
Enroll MBR for text notifications
Use sticky notes to write down info provided by MBR
Appropriately close a call if there are no additional questions
5 calls with no ACW
Ask a probing question
Enroll a MBR with VID
Notate the account while speaking to the MBR
Express empathy
Use live assist
Generate a note from the email comments generator
Notate scorecard regarding long hold time
10 calls using no ACW
Paraphrase what the MBR told you "I understand that you said.."
