(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask a probing question
5 calls with no ACW
Use live assist
Generate a note from the email comments generator
Appropriately close a call if there are no additional questions
Notate the account while speaking to the MBR
Paraphrase what the MBR told you "I understand that you said.."
Ask a close ended question
Cold transfer to another dept
Recap before ending a call
10 calls using no ACW
Get an answer in chat
Use all resources before calling assist (manual, wizards, NFO, and team chats)
Notate scorecard regarding long hold time
Ask MBR if they have any additional questions
Reign in a conversation
Click the HRV alert to leave an automated MBR lvl note
Enroll a MBR with VID
Assertively and politely interject
Address one of the 4 ME's (know me, show me, help me, reassure me)
Use sticky notes to write down info provided by MBR
