(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Paraphrase what the MBR told you "I understand that you said.."
Reign in a conversation
Express empathy
Generate a note from the email comments generator
Recap before ending a call
Notate scorecard regarding long hold time
Ask a close ended question
Use silent hold
Enroll MBR for text notifications
Enroll a MBR with VID
Use live assist
10 calls using no ACW
Click the HRV alert to leave an automated MBR lvl note
5 calls with no ACW
Use sticky notes to write down info provided by MBR
Cold transfer to another dept
Get an answer in chat
Ask MBR if they have any additional questions
Appropriately close a call if there are no additional questions
Assertively and politely interject
Use all resources before calling assist (manual, wizards, NFO, and team chats)
Notate the account while speaking to the MBR
Ask a probing question
Address one of the 4 ME's (know me, show me, help me, reassure me)
