Click theHRV alert toleave anautomatedMBR lvl noteRecapbeforeending acallGet ananswerin chatEnroll aMBRwith VIDGenerate anote fromthe emailcommentsgeneratorEnroll MBRfor textnotificationsAddress one ofthe 4 ME's(know me,show me, helpme, reassureme)Notate theaccountwhilespeaking tothe MBRParaphrasewhat the MBRtold you "Iunderstand thatyou said.."UseliveassistAssertivelyandpolitelyinterjectNotatescorecardregardinglong holdtimeUsesilentholdAsk aprobingquestionUse all resourcesbefore callingassist (manual,wizards, NFO, andteam chats)Coldtransfer toanotherdept5 callswith noACWAppropriatelyclose a call ifthere are noadditionalquestionsReign in aconversationAsk MBR ifthey haveanyadditionalquestionsExpressempathyAsk acloseendedquestionUse stickynotes towrite downinfo providedby MBR10 callsusing noACWClick theHRV alert toleave anautomatedMBR lvl noteRecapbeforeending acallGet ananswerin chatEnroll aMBRwith VIDGenerate anote fromthe emailcommentsgeneratorEnroll MBRfor textnotificationsAddress one ofthe 4 ME's(know me,show me, helpme, reassureme)Notate theaccountwhilespeaking tothe MBRParaphrasewhat the MBRtold you "Iunderstand thatyou said.."UseliveassistAssertivelyandpolitelyinterjectNotatescorecardregardinglong holdtimeUsesilentholdAsk aprobingquestionUse all resourcesbefore callingassist (manual,wizards, NFO, andteam chats)Coldtransfer toanotherdept5 callswith noACWAppropriatelyclose a call ifthere are noadditionalquestionsReign in aconversationAsk MBR ifthey haveanyadditionalquestionsExpressempathyAsk acloseendedquestionUse stickynotes towrite downinfo providedby MBR10 callsusing noACW

Call Control Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Click the HRV alert to leave an automated MBR lvl note
  2. Recap before ending a call
  3. Get an answer in chat
  4. Enroll a MBR with VID
  5. Generate a note from the email comments generator
  6. Enroll MBR for text notifications
  7. Address one of the 4 ME's (know me, show me, help me, reassure me)
  8. Notate the account while speaking to the MBR
  9. Paraphrase what the MBR told you "I understand that you said.."
  10. Use live assist
  11. Assertively and politely interject
  12. Notate scorecard regarding long hold time
  13. Use silent hold
  14. Ask a probing question
  15. Use all resources before calling assist (manual, wizards, NFO, and team chats)
  16. Cold transfer to another dept
  17. 5 calls with no ACW
  18. Appropriately close a call if there are no additional questions
  19. Reign in a conversation
  20. Ask MBR if they have any additional questions
  21. Express empathy
  22. Ask a close ended question
  23. Use sticky notes to write down info provided by MBR
  24. 10 calls using no ACW