(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Reign in a conversation
Ask MBR if they have any additional questions
Recap before ending a call
Ask a probing question
5 calls with no ACW
Notate scorecard regarding long hold time
Use sticky notes to write down info provided by MBR
Cold transfer to another dept
Paraphrase what the MBR told you "I understand that you said.."
Use all resources before calling assist (manual, wizards, NFO, and team chats)
Assertively and politely interject
Use live assist
Appropriately close a call if there are no additional questions
Click the HRV alert to leave an automated MBR lvl note
Ask a close ended question
Enroll a MBR with VID
Address one of the 4 ME's (know me, show me, help me, reassure me)
