(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Notate scorecard regarding long hold time
Reign in a conversation
Use silent hold
Get an answer in chat
Cold transfer to another dept
Generate a note from the email comments generator
5 calls with no ACW
Appropriately close a call if there are no additional questions
Notate the account while speaking to the MBR
Enroll MBR for text notifications
Use all resources before calling assist (manual, wizards, NFO, and team chats)
Ask MBR if they have any additional questions
10 calls using no ACW
Assertively and politely interject
Express empathy
Paraphrase what the MBR told you "I understand that you said.."
Enroll a MBR with VID
Ask a probing question
Address one of the 4 ME's (know me, show me, help me, reassure me)
Recap before ending a call
Ask a close ended question
Use live assist
Click the HRV alert to leave an automated MBR lvl note
Use sticky notes to write down info provided by MBR
