(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Express empathy
Use silent hold
Recap before ending a call
Address one of the 4 ME's (know me, show me, help me, reassure me)
Click the HRV alert to leave an automated MBR lvl note
Use sticky notes to write down info provided by MBR
Assertively and politely interject
5 calls with no ACW
Enroll a MBR with VID
Enroll MBR for text notifications
Reign in a conversation
Notate the account while speaking to the MBR
Use live assist
Use all resources before calling assist (manual, wizards, NFO, and team chats)
Ask a close ended question
Notate scorecard regarding long hold time
Ask MBR if they have any additional questions
Ask a probing question
Paraphrase what the MBR told you "I understand that you said.."
Appropriately close a call if there are no additional questions
