(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Express empathy
10 calls using no ACW
Get an answer in chat
Use live assist
Enroll MBR for text notifications
Ask a close ended question
Use silent hold
5 calls with no ACW
Recap before ending a call
Address one of the 4 ME's (know me, show me, help me, reassure me)
Appropriately close a call if there are no additional questions
Assertively and politely interject
Use sticky notes to write down info provided by MBR
Paraphrase what the MBR told you "I understand that you said.."
Ask a probing question
Cold transfer to another dept
Reign in a conversation
Generate a note from the email comments generator
Use all resources before calling assist (manual, wizards, NFO, and team chats)
Notate the account while speaking to the MBR
Ask MBR if they have any additional questions
Enroll a MBR with VID
Notate scorecard regarding long hold time
Click the HRV alert to leave an automated MBR lvl note
