(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Recap before ending a call
Use all resources before calling assist (manual, wizards, NFO, and team chats)
Click the HRV alert to leave an automated MBR lvl note
Get an answer in chat
Paraphrase what the MBR told you "I understand that you said.."
Enroll a MBR with VID
Address one of the 4 ME's (know me, show me, help me, reassure me)
Use sticky notes to write down info provided by MBR
Notate the account while speaking to the MBR
Generate a note from the email comments generator
Use live assist
10 calls using no ACW
Cold transfer to another dept
Assertively and politely interject
Notate scorecard regarding long hold time
Ask a close ended question
Use silent hold
Reign in a conversation
Ask a probing question
Ask MBR if they have any additional questions
5 calls with no ACW
Express empathy
Appropriately close a call if there are no additional questions
