Generate anote fromthe emailcommentsgeneratorGet ananswerin chatReign in aconversationEnroll MBRfor textnotificationsAsk acloseendedquestionAddress one ofthe 4 ME's(know me,show me, helpme, reassureme)Click theHRV alert toleave anautomatedMBR lvl noteUsesilentholdAsk aprobingquestionAppropriatelyclose a call ifthere are noadditionalquestionsNotate theaccountwhilespeaking tothe MBRUse all resourcesbefore callingassist (manual,wizards, NFO, andteam chats)Recapbeforeending acallEnroll aMBRwith VIDAssertivelyandpolitelyinterjectParaphrasewhat the MBRtold you "Iunderstand thatyou said.."5 callswith noACWExpressempathyColdtransfer toanotherdeptAsk MBR ifthey haveanyadditionalquestionsNotatescorecardregardinglong holdtimeUseliveassistUse stickynotes towrite downinfo providedby MBR10 callsusing noACWGenerate anote fromthe emailcommentsgeneratorGet ananswerin chatReign in aconversationEnroll MBRfor textnotificationsAsk acloseendedquestionAddress one ofthe 4 ME's(know me,show me, helpme, reassureme)Click theHRV alert toleave anautomatedMBR lvl noteUsesilentholdAsk aprobingquestionAppropriatelyclose a call ifthere are noadditionalquestionsNotate theaccountwhilespeaking tothe MBRUse all resourcesbefore callingassist (manual,wizards, NFO, andteam chats)Recapbeforeending acallEnroll aMBRwith VIDAssertivelyandpolitelyinterjectParaphrasewhat the MBRtold you "Iunderstand thatyou said.."5 callswith noACWExpressempathyColdtransfer toanotherdeptAsk MBR ifthey haveanyadditionalquestionsNotatescorecardregardinglong holdtimeUseliveassistUse stickynotes towrite downinfo providedby MBR10 callsusing noACW

Call Control Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Generate a note from the email comments generator
  2. Get an answer in chat
  3. Reign in a conversation
  4. Enroll MBR for text notifications
  5. Ask a close ended question
  6. Address one of the 4 ME's (know me, show me, help me, reassure me)
  7. Click the HRV alert to leave an automated MBR lvl note
  8. Use silent hold
  9. Ask a probing question
  10. Appropriately close a call if there are no additional questions
  11. Notate the account while speaking to the MBR
  12. Use all resources before calling assist (manual, wizards, NFO, and team chats)
  13. Recap before ending a call
  14. Enroll a MBR with VID
  15. Assertively and politely interject
  16. Paraphrase what the MBR told you "I understand that you said.."
  17. 5 calls with no ACW
  18. Express empathy
  19. Cold transfer to another dept
  20. Ask MBR if they have any additional questions
  21. Notate scorecard regarding long hold time
  22. Use live assist
  23. Use sticky notes to write down info provided by MBR
  24. 10 calls using no ACW