This bingo card has a free space and 24 words: Use all resources before calling assist (manual, wizards, NFO, and team chats), Use silent hold, Notate the account while speaking to the MBR, 5 calls with no ACW, Assertively and politely interject, Generate a note from the email comments generator, Recap before ending a call, Enroll MBR for text notifications, Appropriately close a call if there are no additional questions, Enroll a MBR with VID, Ask a close ended question, Reign in a conversation, Cold transfer to another dept, Click the HRV alert to leave an automated MBR lvl note, Get an answer in chat, Use sticky notes to write down info provided by MBR, Paraphrase what the MBR told you "I understand that you said..", 10 calls using no ACW, Notate scorecard regarding long hold time, Address one of the 4 ME's (know me, show me, help me, reassure me), Ask a probing question, Express empathy, Ask MBR if they have any additional questions and Use live assist.
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