Let me seeif I canresolvethis for youI am sorryyou aregoingthrough thisI've hadsomething likethis happenbefore - I knowhow frustrating itcan beI would beasking thesamequestions asyou areI understand you areworried about yourvehicle beingrepaired. I will helpyou get your vehiclescheduled forinspectionI know that isnot how youwanted tostart yourdayI'm sorry you've hadto call multipletimes about thesame issue. Mygoal is to help youmove the claimforwardI want to help asmuch as possible,do you mind if Iask you a fewmore questions?I'm sorry for thedelay...thankyou so muchfor yourpatienceThank youforremainingso positiveI wouldbe upsettooI'm sosorry that'shappenedto youI will doeverythingpossible tohelp you outThat soundsreally difficult,can you tellme moreabout...I want to getto the bottomof this just asmuch as youdoThat'sabsolutelyunderstandableI can onlyimagine whatyou must begoing throughI'm sorry fortheinconvenienceI knowaccidentscan bestressfulI know thatwas ascaryexperienceI canunderstandwhy you areso angry/frustratedIt's my goalto make thisprocesseasy for youI'm so glad youcalled us backso we can helpyou processyour claimIt's totallynatural thatyou wouldfeel this wayLet me seeif I canresolvethis for youI am sorryyou aregoingthrough thisI've hadsomething likethis happenbefore - I knowhow frustrating itcan beI would beasking thesamequestions asyou areI understand you areworried about yourvehicle beingrepaired. I will helpyou get your vehiclescheduled forinspectionI know that isnot how youwanted tostart yourdayI'm sorry you've hadto call multipletimes about thesame issue. Mygoal is to help youmove the claimforwardI want to help asmuch as possible,do you mind if Iask you a fewmore questions?I'm sorry for thedelay...thankyou so muchfor yourpatienceThank youforremainingso positiveI wouldbe upsettooI'm sosorry that'shappenedto youI will doeverythingpossible tohelp you outThat soundsreally difficult,can you tellme moreabout...I want to getto the bottomof this just asmuch as youdoThat'sabsolutelyunderstandableI can onlyimagine whatyou must begoing throughI'm sorry fortheinconvenienceI knowaccidentscan bestressfulI know thatwas ascaryexperienceI canunderstandwhy you areso angry/frustratedIt's my goalto make thisprocesseasy for youI'm so glad youcalled us backso we can helpyou processyour claimIt's totallynatural thatyou wouldfeel this way

Claims Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Let me see if I can resolve this for you
  2. I am sorry you are going through this
  3. I've had something like this happen before - I know how frustrating it can be
  4. I would be asking the same questions as you are
  5. I understand you are worried about your vehicle being repaired. I will help you get your vehicle scheduled for inspection
  6. I know that is not how you wanted to start your day
  7. I'm sorry you've had to call multiple times about the same issue. My goal is to help you move the claim forward
  8. I want to help as much as possible, do you mind if I ask you a few more questions?
  9. I'm sorry for the delay...thank you so much for your patience
  10. Thank you for remaining so positive
  11. I would be upset too
  12. I'm so sorry that's happened to you
  13. I will do everything possible to help you out
  14. That sounds really difficult, can you tell me more about...
  15. I want to get to the bottom of this just as much as you do
  16. That's absolutely understandable
  17. I can only imagine what you must be going through
  18. I'm sorry for the inconvenience
  19. I know accidents can be stressful
  20. I know that was a scary experience
  21. I can understand why you are so angry/ frustrated
  22. It's my goal to make this process easy for you
  23. I'm so glad you called us back so we can help you process your claim
  24. It's totally natural that you would feel this way