That'sabsolutelyunderstandableI know that isnot how youwanted tostart yourdayI understand you areworried about yourvehicle beingrepaired. I will helpyou get your vehiclescheduled forinspectionI am sorryyou aregoingthrough thisI'm sorry fortheinconvenienceI can onlyimagine whatyou must begoing throughI canunderstandwhy you areso angry/frustratedI know thatwas ascaryexperienceI would beasking thesamequestions asyou areI've hadsomething likethis happenbefore - I knowhow frustrating itcan beThank youforremainingso positiveLet me seeif I canresolvethis for youI'm sosorry that'shappenedto youI will doeverythingpossible tohelp you outI'm so glad youcalled us backso we can helpyou processyour claimI'm sorry for thedelay...thankyou so muchfor yourpatienceI want to getto the bottomof this just asmuch as youdoIt's my goalto make thisprocesseasy for youI knowaccidentscan bestressfulI want to help asmuch as possible,do you mind if Iask you a fewmore questions?I'm sorry you've hadto call multipletimes about thesame issue. Mygoal is to help youmove the claimforwardIt's totallynatural thatyou wouldfeel this wayI wouldbe upsettooThat soundsreally difficult,can you tellme moreabout...That'sabsolutelyunderstandableI know that isnot how youwanted tostart yourdayI understand you areworried about yourvehicle beingrepaired. I will helpyou get your vehiclescheduled forinspectionI am sorryyou aregoingthrough thisI'm sorry fortheinconvenienceI can onlyimagine whatyou must begoing throughI canunderstandwhy you areso angry/frustratedI know thatwas ascaryexperienceI would beasking thesamequestions asyou areI've hadsomething likethis happenbefore - I knowhow frustrating itcan beThank youforremainingso positiveLet me seeif I canresolvethis for youI'm sosorry that'shappenedto youI will doeverythingpossible tohelp you outI'm so glad youcalled us backso we can helpyou processyour claimI'm sorry for thedelay...thankyou so muchfor yourpatienceI want to getto the bottomof this just asmuch as youdoIt's my goalto make thisprocesseasy for youI knowaccidentscan bestressfulI want to help asmuch as possible,do you mind if Iask you a fewmore questions?I'm sorry you've hadto call multipletimes about thesame issue. Mygoal is to help youmove the claimforwardIt's totallynatural thatyou wouldfeel this wayI wouldbe upsettooThat soundsreally difficult,can you tellme moreabout...

Claims Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. That's absolutely understandable
  2. I know that is not how you wanted to start your day
  3. I understand you are worried about your vehicle being repaired. I will help you get your vehicle scheduled for inspection
  4. I am sorry you are going through this
  5. I'm sorry for the inconvenience
  6. I can only imagine what you must be going through
  7. I can understand why you are so angry/ frustrated
  8. I know that was a scary experience
  9. I would be asking the same questions as you are
  10. I've had something like this happen before - I know how frustrating it can be
  11. Thank you for remaining so positive
  12. Let me see if I can resolve this for you
  13. I'm so sorry that's happened to you
  14. I will do everything possible to help you out
  15. I'm so glad you called us back so we can help you process your claim
  16. I'm sorry for the delay...thank you so much for your patience
  17. I want to get to the bottom of this just as much as you do
  18. It's my goal to make this process easy for you
  19. I know accidents can be stressful
  20. I want to help as much as possible, do you mind if I ask you a few more questions?
  21. I'm sorry you've had to call multiple times about the same issue. My goal is to help you move the claim forward
  22. It's totally natural that you would feel this way
  23. I would be upset too
  24. That sounds really difficult, can you tell me more about...