(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I've had something like this happen before - I know how frustrating it can be
It's totally natural that you would feel this way
I'm sorry for the delay...thank you so much for your patience
I want to help as much as possible, do you mind if I ask you a few more questions?
Let me see if I can resolve this for you
I'm sorry you've had to call multiple times about the same issue. My goal is to help you move the claim forward
That's absolutely understandable
I know that is not how you wanted to start your day
I will do everything possible to help you out
I would be upset too
Thank you for remaining so positive
That sounds really difficult, can you tell me more about...
I'm so sorry that's happened to you
I am sorry you are going through this
I would be asking the same questions as you are
I understand you are worried about your vehicle being repaired. I will help you get your vehicle scheduled for inspection
I can understand why you are so angry/ frustrated
I know accidents can be stressful
I'm sorry for the inconvenience
It's my goal to make this process easy for you
I'm so glad you called us back so we can help you process your claim
I want to get to the bottom of this just as much as you do
