(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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That's absolutely understandable
I know that is not how you wanted to start your day
I understand you are worried about your vehicle being repaired. I will help you get your vehicle scheduled for inspection
I am sorry you are going through this
I'm sorry for the inconvenience
I can only imagine what you must be going through
I can understand why you are so angry/ frustrated
I know that was a scary experience
I would be asking the same questions as you are
I've had something like this happen before - I know how frustrating it can be
Thank you for remaining so positive
Let me see if I can resolve this for you
I'm so sorry that's happened to you
I will do everything possible to help you out
I'm so glad you called us back so we can help you process your claim
I'm sorry for the delay...thank you so much for your patience
I want to get to the bottom of this just as much as you do
It's my goal to make this process easy for you
I know accidents can be stressful
I want to help as much as possible, do you mind if I ask you a few more questions?
I'm sorry you've had to call multiple times about the same issue. My goal is to help you move the claim forward
It's totally natural that you would feel this way
I would be upset too
That sounds really difficult, can you tell me more about...
