This bingo card has a free space and 24 words: I've had something like this happen before - I know how frustrating it can be, I'm sorry for the inconvenience, It's my goal to make this process easy for you, I can only imagine what you must be going through, That sounds really difficult, can you tell me more about..., I know accidents can be stressful, I will do everything possible to help you out, I know that is not how you wanted to start your day, I want to help as much as possible, do you mind if I ask you a few more questions?, I would be asking the same questions as you are, I'm sorry for the delay...thank you so much for your patience, I'm so sorry that's happened to you, I want to get to the bottom of this just as much as you do, Let me see if I can resolve this for you, I know that was a scary experience, I am sorry you are going through this, Thank you for remaining so positive, I would be upset too, I'm sorry you've had to call multiple times about the same issue. My goal is to help you move the claim forward, I understand you are worried about your vehicle being repaired. I will help you get your vehicle scheduled for inspection, That's absolutely understandable, I'm so glad you called us back so we can help you process your claim, I can understand why you are so angry/ frustrated and It's totally natural that you would feel this way.
Empathy | Empathy | Empathy Bingo | Customer Connections | Empathy statements for contact centres BINGO
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