(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Average handle time of 9:00
95% adherence
Submitted all time exceptions in NICE.
Dropped an inspirational quote in teams.
No sup escalations
Logged in and ready to start the day on time.
Assisted a team member in our team chat.
Did not exceed allotted break times (15-minute breaks/30-minute lunches)
No QA coaching emails.
Averaged 50 calls.
Set up a new payment plan on a balance over $500.
15% survey participation rate
No T&E emails
Has a dog
Secured same day payment on a settlement agreement.
Secured payment on an OUTBOUND call.
Average ACW of 1:50 or less
Total cash collected of 5K.
Utilized manual settlement tracker for qualifying accounts.
