(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No sup escalations
95% adherence
Logged in and ready to start the day on time.
Set up a payment plan on an OUTBOUND call.
Assisted a team member in our team chat.
Average handle time of 9:00
Average ACW of 1:50 or less
15% survey participation rate
Secured same day payment on a settlement agreement.
Set up a new payment plan on a balance over $500.
Secured payment on an OUTBOUND call.
Submitted all time exceptions in NICE.
Utilized manual settlement tracker for qualifying accounts.
Averaged 50 calls.
Has a dog
100% attendance for the week
Did not exceed allotted break times (15-minute breaks/30-minute lunches)
