welcometo thediscoverfamilyI completelyunderstand theneed for a refundon your duplicatepayment, let's getthat initiated for youI can seehow thiswould beupsettingI'm sosorry foryour lossI'm sorry to hearyou didn't getyour statement,let's get anotherone sent outI would be morethan happy toassist you withyour paymenttoday!I'm so sorryto hear ofunauthorizedcharges onyour acct ...I completelyunderstandyour frustration,I would beupset too!How exciting isit to be taking atrip! Lets put ina travel noticefor you.Congratulationson closing onyour houseDefinitelythank you formaking apaymenttoday!I am sorry tohear of yourfinancialdifficultiesCongratulations onyour namechange, let meprovide you w/ thedetails forsubmitting yourdocumentsWow you havebeen with us forX amount ofyears. Thankyou for yourloyalty!Statements candef be hard tounderstand, Iwill be happy toclarifyI'm sorry to hearyour card was l/s,lets review thetransactions tomake sureeverything is okayI completelyunderstandyour concernI see youhave a greatpaymenthistory withus!I reassureyou that youraccount is ingreatstanding!I will behappy to addan authorizeduser on theacct for you!Congratulations ongetting married, I'dbe happy to getyour nameupdated in oursystem!I will be happy toreview thetransactions onyour statementwith you today!Congratulationson the new job!Happybirthdayto you!welcometo thediscoverfamilyI completelyunderstand theneed for a refundon your duplicatepayment, let's getthat initiated for youI can seehow thiswould beupsettingI'm sosorry foryour lossI'm sorry to hearyou didn't getyour statement,let's get anotherone sent outI would be morethan happy toassist you withyour paymenttoday!I'm so sorryto hear ofunauthorizedcharges onyour acct ...I completelyunderstandyour frustration,I would beupset too!How exciting isit to be taking atrip! Lets put ina travel noticefor you.Congratulationson closing onyour houseDefinitelythank you formaking apaymenttoday!I am sorry tohear of yourfinancialdifficultiesCongratulations onyour namechange, let meprovide you w/ thedetails forsubmitting yourdocumentsWow you havebeen with us forX amount ofyears. Thankyou for yourloyalty!Statements candef be hard tounderstand, Iwill be happy toclarifyI'm sorry to hearyour card was l/s,lets review thetransactions tomake sureeverything is okayI completelyunderstandyour concernI see youhave a greatpaymenthistory withus!I reassureyou that youraccount is ingreatstanding!I will behappy to addan authorizeduser on theacct for you!Congratulations ongetting married, I'dbe happy to getyour nameupdated in oursystem!I will be happy toreview thetransactions onyour statementwith you today!Congratulationson the new job!Happybirthdayto you!

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. welcome to the discover family
  2. I completely understand the need for a refund on your duplicate payment, let's get that initiated for you
  3. I can see how this would be upsetting
  4. I'm so sorry for your loss
  5. I'm sorry to hear you didn't get your statement, let's get another one sent out
  6. I would be more than happy to assist you with your payment today!
  7. I'm so sorry to hear of unauthorized charges on your acct ...
  8. I completely understand your frustration, I would be upset too!
  9. How exciting is it to be taking a trip! Lets put in a travel notice for you.
  10. Congratulations on closing on your house
  11. Definitely thank you for making a payment today!
  12. I am sorry to hear of your financial difficulties
  13. Congratulations on your name change, let me provide you w/ the details for submitting your documents
  14. Wow you have been with us for X amount of years. Thank you for your loyalty!
  15. Statements can def be hard to understand, I will be happy to clarify
  16. I'm sorry to hear your card was l/s, lets review the transactions to make sure everything is okay
  17. I completely understand your concern
  18. I see you have a great payment history with us!
  19. I reassure you that your account is in great standing!
  20. I will be happy to add an authorized user on the acct for you!
  21. Congratulations on getting married, I'd be happy to get your name updated in our system!
  22. I will be happy to review the transactions on your statement with you today!
  23. Congratulations on the new job!
  24. Happy birthday to you!