I can seehow thiswould beupsettingHappybirthdayto you!I'm sorry to hearyour card was l/s,lets review thetransactions tomake sureeverything is okayI completelyunderstandyour frustration,I would beupset too!Statements candef be hard tounderstand, Iwill be happy toclarifyI reassureyou that youraccount is ingreatstanding!I will behappy to addan authorizeduser on theacct for you!I completelyunderstandyour concernI would be morethan happy toassist you withyour paymenttoday!Wow you havebeen with us forX amount ofyears. Thankyou for yourloyalty!I'm sosorry foryour lossCongratulationson closing onyour houseI will be happy toreview thetransactions onyour statementwith you today!I see youhave a greatpaymenthistory withus!Congratulations onyour namechange, let meprovide you w/ thedetails forsubmitting yourdocumentsI'm so sorryto hear ofunauthorizedcharges onyour acct ...welcometo thediscoverfamilyHow exciting isit to be taking atrip! Lets put ina travel noticefor you.I am sorry tohear of yourfinancialdifficultiesCongratulationson the new job!I completelyunderstand theneed for a refundon your duplicatepayment, let's getthat initiated for youDefinitelythank you formaking apaymenttoday!Congratulations ongetting married, I'dbe happy to getyour nameupdated in oursystem!I'm sorry to hearyou didn't getyour statement,let's get anotherone sent outI can seehow thiswould beupsettingHappybirthdayto you!I'm sorry to hearyour card was l/s,lets review thetransactions tomake sureeverything is okayI completelyunderstandyour frustration,I would beupset too!Statements candef be hard tounderstand, Iwill be happy toclarifyI reassureyou that youraccount is ingreatstanding!I will behappy to addan authorizeduser on theacct for you!I completelyunderstandyour concernI would be morethan happy toassist you withyour paymenttoday!Wow you havebeen with us forX amount ofyears. Thankyou for yourloyalty!I'm sosorry foryour lossCongratulationson closing onyour houseI will be happy toreview thetransactions onyour statementwith you today!I see youhave a greatpaymenthistory withus!Congratulations onyour namechange, let meprovide you w/ thedetails forsubmitting yourdocumentsI'm so sorryto hear ofunauthorizedcharges onyour acct ...welcometo thediscoverfamilyHow exciting isit to be taking atrip! Lets put ina travel noticefor you.I am sorry tohear of yourfinancialdifficultiesCongratulationson the new job!I completelyunderstand theneed for a refundon your duplicatepayment, let's getthat initiated for youDefinitelythank you formaking apaymenttoday!Congratulations ongetting married, I'dbe happy to getyour nameupdated in oursystem!I'm sorry to hearyou didn't getyour statement,let's get anotherone sent out

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can see how this would be upsetting
  2. Happy birthday to you!
  3. I'm sorry to hear your card was l/s, lets review the transactions to make sure everything is okay
  4. I completely understand your frustration, I would be upset too!
  5. Statements can def be hard to understand, I will be happy to clarify
  6. I reassure you that your account is in great standing!
  7. I will be happy to add an authorized user on the acct for you!
  8. I completely understand your concern
  9. I would be more than happy to assist you with your payment today!
  10. Wow you have been with us for X amount of years. Thank you for your loyalty!
  11. I'm so sorry for your loss
  12. Congratulations on closing on your house
  13. I will be happy to review the transactions on your statement with you today!
  14. I see you have a great payment history with us!
  15. Congratulations on your name change, let me provide you w/ the details for submitting your documents
  16. I'm so sorry to hear of unauthorized charges on your acct ...
  17. welcome to the discover family
  18. How exciting is it to be taking a trip! Lets put in a travel notice for you.
  19. I am sorry to hear of your financial difficulties
  20. Congratulations on the new job!
  21. I completely understand the need for a refund on your duplicate payment, let's get that initiated for you
  22. Definitely thank you for making a payment today!
  23. Congratulations on getting married, I'd be happy to get your name updated in our system!
  24. I'm sorry to hear you didn't get your statement, let's get another one sent out