I completelyunderstandyour frustration,I would beupset too!I see youhave a greatpaymenthistory withus!Wow you havebeen with us forX amount ofyears. Thankyou for yourloyalty!I will be happy toreview thetransactions onyour statementwith you today!Congratulationson closing onyour houseI'm sosorry foryour lossI will behappy to addan authorizeduser on theacct for you!I would be morethan happy toassist you withyour paymenttoday!Congratulationson the new job!I completelyunderstandyour concernCongratulations onyour namechange, let meprovide you w/ thedetails forsubmitting yourdocumentsStatements candef be hard tounderstand, Iwill be happy toclarifyI completelyunderstand theneed for a refundon your duplicatepayment, let's getthat initiated for youI reassureyou that youraccount is ingreatstanding!I am sorry tohear of yourfinancialdifficultiesHappybirthdayto you!welcometo thediscoverfamilyI'm sorry to hearyou didn't getyour statement,let's get anotherone sent outCongratulations ongetting married, I'dbe happy to getyour nameupdated in oursystem!How exciting isit to be taking atrip! Lets put ina travel noticefor you.I'm so sorryto hear ofunauthorizedcharges onyour acct ...I can seehow thiswould beupsettingI'm sorry to hearyour card was l/s,lets review thetransactions tomake sureeverything is okayDefinitelythank you formaking apaymenttoday!I completelyunderstandyour frustration,I would beupset too!I see youhave a greatpaymenthistory withus!Wow you havebeen with us forX amount ofyears. Thankyou for yourloyalty!I will be happy toreview thetransactions onyour statementwith you today!Congratulationson closing onyour houseI'm sosorry foryour lossI will behappy to addan authorizeduser on theacct for you!I would be morethan happy toassist you withyour paymenttoday!Congratulationson the new job!I completelyunderstandyour concernCongratulations onyour namechange, let meprovide you w/ thedetails forsubmitting yourdocumentsStatements candef be hard tounderstand, Iwill be happy toclarifyI completelyunderstand theneed for a refundon your duplicatepayment, let's getthat initiated for youI reassureyou that youraccount is ingreatstanding!I am sorry tohear of yourfinancialdifficultiesHappybirthdayto you!welcometo thediscoverfamilyI'm sorry to hearyou didn't getyour statement,let's get anotherone sent outCongratulations ongetting married, I'dbe happy to getyour nameupdated in oursystem!How exciting isit to be taking atrip! Lets put ina travel noticefor you.I'm so sorryto hear ofunauthorizedcharges onyour acct ...I can seehow thiswould beupsettingI'm sorry to hearyour card was l/s,lets review thetransactions tomake sureeverything is okayDefinitelythank you formaking apaymenttoday!

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I completely understand your frustration, I would be upset too!
  2. I see you have a great payment history with us!
  3. Wow you have been with us for X amount of years. Thank you for your loyalty!
  4. I will be happy to review the transactions on your statement with you today!
  5. Congratulations on closing on your house
  6. I'm so sorry for your loss
  7. I will be happy to add an authorized user on the acct for you!
  8. I would be more than happy to assist you with your payment today!
  9. Congratulations on the new job!
  10. I completely understand your concern
  11. Congratulations on your name change, let me provide you w/ the details for submitting your documents
  12. Statements can def be hard to understand, I will be happy to clarify
  13. I completely understand the need for a refund on your duplicate payment, let's get that initiated for you
  14. I reassure you that your account is in great standing!
  15. I am sorry to hear of your financial difficulties
  16. Happy birthday to you!
  17. welcome to the discover family
  18. I'm sorry to hear you didn't get your statement, let's get another one sent out
  19. Congratulations on getting married, I'd be happy to get your name updated in our system!
  20. How exciting is it to be taking a trip! Lets put in a travel notice for you.
  21. I'm so sorry to hear of unauthorized charges on your acct ...
  22. I can see how this would be upsetting
  23. I'm sorry to hear your card was l/s, lets review the transactions to make sure everything is okay
  24. Definitely thank you for making a payment today!