Associatesaid uh/ummore than2xComplaintFree!Close Call- Thankcaller fortimeDid NotAuthenticateDecedent'sfirst andlast nameAVSTakeOwnershipOfferedOLBEmpathyDid notSayDisclosureClientadvised ofhold/silenceAuthenticate/AACACorrect Greeting (name, the Bank ofAmerica name,and EstateServicingOperations.)CorrectDisclosureIdentifyCallerReason ofcall/ActivelisteningSummarizeCallAssociatesaid uh/ummore than2xComplaintFree!Close Call- Thankcaller fortimeDid NotAuthenticateDecedent'sfirst andlast nameAVSTakeOwnershipOfferedOLBEmpathyDid notSayDisclosureClientadvised ofhold/silenceAuthenticate/AACACorrect Greeting (name, the Bank ofAmerica name,and EstateServicingOperations.)CorrectDisclosureIdentifyCallerReason ofcall/ActivelisteningSummarizeCall

DUNK TANK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Associate said uh/um more than 2x
  2. Complaint
  3. Free!
  4. Close Call - Thank caller for time
  5. Did Not Authenticate
  6. Decedent's first and last name
  7. AVS
  8. Take Ownership
  9. Offered OLB
  10. Empathy
  11. Did not Say Disclosure
  12. Client advised of hold/silence
  13. Authenticate/ AACA
  14. Correct Greeting ( name, the Bank of America name, and Estate Servicing Operations.)
  15. Correct Disclosure
  16. Identify Caller
  17. Reason of call/ Active listening
  18. Summarize Call