Correct Greeting (name, the Bank ofAmerica name,and EstateServicingOperations.)Free!SummarizeCallComplaintClientadvised ofhold/silenceAVSEmpathyReason ofcall/ActivelisteningAuthenticate/AACADid notSayDisclosureClose Call- Thankcaller fortimeAssociatesaid uh/ummore than2xCorrectDisclosureTakeOwnershipDecedent'sfirst andlast nameIdentifyCallerDid NotAuthenticateOfferedOLBCorrect Greeting (name, the Bank ofAmerica name,and EstateServicingOperations.)Free!SummarizeCallComplaintClientadvised ofhold/silenceAVSEmpathyReason ofcall/ActivelisteningAuthenticate/AACADid notSayDisclosureClose Call- Thankcaller fortimeAssociatesaid uh/ummore than2xCorrectDisclosureTakeOwnershipDecedent'sfirst andlast nameIdentifyCallerDid NotAuthenticateOfferedOLB

DUNK TANK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Correct Greeting ( name, the Bank of America name, and Estate Servicing Operations.)
  2. Free!
  3. Summarize Call
  4. Complaint
  5. Client advised of hold/silence
  6. AVS
  7. Empathy
  8. Reason of call/ Active listening
  9. Authenticate/ AACA
  10. Did not Say Disclosure
  11. Close Call - Thank caller for time
  12. Associate said uh/um more than 2x
  13. Correct Disclosure
  14. Take Ownership
  15. Decedent's first and last name
  16. Identify Caller
  17. Did Not Authenticate
  18. Offered OLB