Did notSayDisclosureComplaintCorrect Greeting (name, the Bank ofAmerica name,and EstateServicingOperations.)Close Call- Thankcaller fortimeEmpathySummarizeCallAssociatesaid uh/ummore than2xAuthenticate/AACAClientadvised ofhold/silenceCorrectDisclosureTakeOwnershipFree!Reason ofcall/ActivelisteningDecedent'sfirst andlast nameDid NotAuthenticateIdentifyCallerOfferedOLBAVSDid notSayDisclosureComplaintCorrect Greeting (name, the Bank ofAmerica name,and EstateServicingOperations.)Close Call- Thankcaller fortimeEmpathySummarizeCallAssociatesaid uh/ummore than2xAuthenticate/AACAClientadvised ofhold/silenceCorrectDisclosureTakeOwnershipFree!Reason ofcall/ActivelisteningDecedent'sfirst andlast nameDid NotAuthenticateIdentifyCallerOfferedOLBAVS

DUNK TANK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did not Say Disclosure
  2. Complaint
  3. Correct Greeting ( name, the Bank of America name, and Estate Servicing Operations.)
  4. Close Call - Thank caller for time
  5. Empathy
  6. Summarize Call
  7. Associate said uh/um more than 2x
  8. Authenticate/ AACA
  9. Client advised of hold/silence
  10. Correct Disclosure
  11. Take Ownership
  12. Free!
  13. Reason of call/ Active listening
  14. Decedent's first and last name
  15. Did Not Authenticate
  16. Identify Caller
  17. Offered OLB
  18. AVS