(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Did not Say Disclosure
Complaint
Empathy
Associate said uh/um more than 2x
Authenticate/ AACA
Free!
Take Ownership
Client advised of hold/silence
Identify Caller
Correct Disclosure
Did Not Authenticate
Summarize Call
Decedent's first and last name
Correct Greeting ( name, the Bank of America name, and Estate Servicing Operations.)
