(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Identify Caller
AVS
Correct Disclosure
Associate said uh/um more than 2x
Close Call - Thank caller for time
Empathy
Client advised of hold/silence
Reason of call/ Active listening
Free!
Correct Greeting ( name, the Bank of America name, and Estate Servicing Operations.)
