Decedent'sfirst andlast nameCorrect Greeting (name, the Bank ofAmerica name,and EstateServicingOperations.)Did NotAuthenticateClientadvised ofhold/silenceDid notSayDisclosureAuthenticate/AACATakeOwnershipReason ofcall/ActivelisteningEmpathyFree!Close Call- Thankcaller fortimeComplaintSummarizeCallOfferedOLBCorrectDisclosureIdentifyCallerAVSAssociatesaid uh/ummore than2xDecedent'sfirst andlast nameCorrect Greeting (name, the Bank ofAmerica name,and EstateServicingOperations.)Did NotAuthenticateClientadvised ofhold/silenceDid notSayDisclosureAuthenticate/AACATakeOwnershipReason ofcall/ActivelisteningEmpathyFree!Close Call- Thankcaller fortimeComplaintSummarizeCallOfferedOLBCorrectDisclosureIdentifyCallerAVSAssociatesaid uh/ummore than2x

DUNK TANK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Decedent's first and last name
  2. Correct Greeting ( name, the Bank of America name, and Estate Servicing Operations.)
  3. Did Not Authenticate
  4. Client advised of hold/silence
  5. Did not Say Disclosure
  6. Authenticate/ AACA
  7. Take Ownership
  8. Reason of call/ Active listening
  9. Empathy
  10. Free!
  11. Close Call - Thank caller for time
  12. Complaint
  13. Summarize Call
  14. Offered OLB
  15. Correct Disclosure
  16. Identify Caller
  17. AVS
  18. Associate said uh/um more than 2x