Did notSayDisclosureComplaintEmpathyAssociatesaid uh/ummore than2xAuthenticate/AACAFree!TakeOwnershipClientadvised ofhold/silenceIdentifyCallerCorrectDisclosureDid NotAuthenticateSummarizeCallDecedent'sfirst andlast nameCorrect Greeting (name, the Bank ofAmerica name,and EstateServicingOperations.)AVSReason ofcall/ActivelisteningClose Call- Thankcaller fortimeOfferedOLBDid notSayDisclosureComplaintEmpathyAssociatesaid uh/ummore than2xAuthenticate/AACAFree!TakeOwnershipClientadvised ofhold/silenceIdentifyCallerCorrectDisclosureDid NotAuthenticateSummarizeCallDecedent'sfirst andlast nameCorrect Greeting (name, the Bank ofAmerica name,and EstateServicingOperations.)AVSReason ofcall/ActivelisteningClose Call- Thankcaller fortimeOfferedOLB

DUNK TANK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did not Say Disclosure
  2. Complaint
  3. Empathy
  4. Associate said uh/um more than 2x
  5. Authenticate/ AACA
  6. Free!
  7. Take Ownership
  8. Client advised of hold/silence
  9. Identify Caller
  10. Correct Disclosure
  11. Did Not Authenticate
  12. Summarize Call
  13. Decedent's first and last name
  14. Correct Greeting ( name, the Bank of America name, and Estate Servicing Operations.)
  15. AVS
  16. Reason of call/ Active listening
  17. Close Call - Thank caller for time
  18. Offered OLB