Decedent'sfirst andlast nameIdentifyCallerOfferedOLBAVSClientadvised ofhold/silenceAuthenticate/AACADid NotAuthenticateAssociatesaid uh/ummore than2xFree!Correct Greeting (name, the Bank ofAmerica name,and EstateServicingOperations.)Close Call- Thankcaller fortimeEmpathyDid notSayDisclosureReason ofcall/ActivelisteningComplaintSummarizeCallCorrectDisclosureTakeOwnershipDecedent'sfirst andlast nameIdentifyCallerOfferedOLBAVSClientadvised ofhold/silenceAuthenticate/AACADid NotAuthenticateAssociatesaid uh/ummore than2xFree!Correct Greeting (name, the Bank ofAmerica name,and EstateServicingOperations.)Close Call- Thankcaller fortimeEmpathyDid notSayDisclosureReason ofcall/ActivelisteningComplaintSummarizeCallCorrectDisclosureTakeOwnership

DUNK TANK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Decedent's first and last name
  2. Identify Caller
  3. Offered OLB
  4. AVS
  5. Client advised of hold/silence
  6. Authenticate/ AACA
  7. Did Not Authenticate
  8. Associate said uh/um more than 2x
  9. Free!
  10. Correct Greeting ( name, the Bank of America name, and Estate Servicing Operations.)
  11. Close Call - Thank caller for time
  12. Empathy
  13. Did not Say Disclosure
  14. Reason of call/ Active listening
  15. Complaint
  16. Summarize Call
  17. Correct Disclosure
  18. Take Ownership