SummarizeCallCorrectDisclosureComplaintDid NotAuthenticateFree!OfferedOLBEmpathyDid notSayDisclosureCorrect Greeting (name, the Bank ofAmerica name,and EstateServicingOperations.)Authenticate/AACAAVSClose Call- Thankcaller fortimeIdentifyCallerClientadvised ofhold/silenceReason ofcall/ActivelisteningDecedent'sfirst andlast nameAssociatesaid uh/ummore than2xTakeOwnershipSummarizeCallCorrectDisclosureComplaintDid NotAuthenticateFree!OfferedOLBEmpathyDid notSayDisclosureCorrect Greeting (name, the Bank ofAmerica name,and EstateServicingOperations.)Authenticate/AACAAVSClose Call- Thankcaller fortimeIdentifyCallerClientadvised ofhold/silenceReason ofcall/ActivelisteningDecedent'sfirst andlast nameAssociatesaid uh/ummore than2xTakeOwnership

DUNK TANK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Summarize Call
  2. Correct Disclosure
  3. Complaint
  4. Did Not Authenticate
  5. Free!
  6. Offered OLB
  7. Empathy
  8. Did not Say Disclosure
  9. Correct Greeting ( name, the Bank of America name, and Estate Servicing Operations.)
  10. Authenticate/ AACA
  11. AVS
  12. Close Call - Thank caller for time
  13. Identify Caller
  14. Client advised of hold/silence
  15. Reason of call/ Active listening
  16. Decedent's first and last name
  17. Associate said uh/um more than 2x
  18. Take Ownership