(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Offered OLB
Identify Caller
Authenticate/ AACA
Did not Say Disclosure
Complaint
Correct Disclosure
Empathy
Decedent's first and last name
Client advised of hold/silence
AVS
Close Call - Thank caller for time
Did Not Authenticate
Reason of call/ Active listening
Associate said uh/um more than 2x
Take Ownership
Correct Greeting ( name, the Bank of America name, and Estate Servicing Operations.)
