This bingo card has 18 words: Authenticate/ AACA, Summarize Call, Decedent's first and last name, Correct Disclosure, Offered OLB, Identify Caller, Correct Greeting ( name, the Bank of America name, and Estate Servicing Operations.), Close Call - Thank caller for time, Free!, Did Not Authenticate, Did not Say Disclosure, Empathy, Take Ownership, Client advised of hold/silence, Complaint, Reason of call/ Active listening, Associate said uh/um more than 2x and AVS.
Open Enrollment Bingo! | Call Center BINGO! | Quality Assurance Bingo | Errors | *CALL CENTRE BINGO!!*
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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