Used acheerfulvoiceCompleted3 requestsSaid:"Weappreciateyourbusiness"Said"I hopeyou have agreat day!"Introducedyourself to 1person youdon't knowWorebadgeall daySaid"I canassist youby..."Remainedcalm withan upsetcustomerAskedappropriatequestionsAsked:"Can I putyou on holdplease?"Showconfidencein youranswersSaid"I hope I wasable to helpyou"Clocked inat leastone minuteearly todayUsed thecustomersnameSaid:"Thankyou forcalling"Asked:"Is thereanything thatI can helpyou with?:Told thecustomerabout theportalLeft goodnotes on 10accounts ina rowUsedpolitephrasesExpressedwillingnessto helpUsed anupbeattone ofvoiceSaid"What Ican dois..."ApologizedwhenappropriateDefused afrustratedcustomerUsed acheerfulvoiceCompleted3 requestsSaid:"Weappreciateyourbusiness"Said"I hopeyou have agreat day!"Introducedyourself to 1person youdon't knowWorebadgeall daySaid"I canassist youby..."Remainedcalm withan upsetcustomerAskedappropriatequestionsAsked:"Can I putyou on holdplease?"Showconfidencein youranswersSaid"I hope I wasable to helpyou"Clocked inat leastone minuteearly todayUsed thecustomersnameSaid:"Thankyou forcalling"Asked:"Is thereanything thatI can helpyou with?:Told thecustomerabout theportalLeft goodnotes on 10accounts ina rowUsedpolitephrasesExpressedwillingnessto helpUsed anupbeattone ofvoiceSaid"What Ican dois..."ApologizedwhenappropriateDefused afrustratedcustomer

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a cheerful voice
  2. Completed 3 requests
  3. Said: "We appreciate your business"
  4. Said "I hope you have a great day!"
  5. Introduced yourself to 1 person you don't know
  6. Wore badge all day
  7. Said "I can assist you by..."
  8. Remained calm with an upset customer
  9. Asked appropriate questions
  10. Asked: "Can I put you on hold please?"
  11. Show confidence in your answers
  12. Said "I hope I was able to help you"
  13. Clocked in at least one minute early today
  14. Used the customers name
  15. Said: "Thank you for calling"
  16. Asked: "Is there anything that I can help you with?:
  17. Told the customer about the portal
  18. Left good notes on 10 accounts in a row
  19. Used polite phrases
  20. Expressed willingness to help
  21. Used an upbeat tone of voice
  22. Said "What I can do is..."
  23. Apologized when appropriate
  24. Defused a frustrated customer