Left goodnotes on 10accounts ina rowSaid"I hopeyou have agreat day!"Expressedwillingnessto helpAsked:"Can I putyou on holdplease?"UsedpolitephrasesDefused afrustratedcustomerSaid"I canassist youby..."Said"I hope I wasable to helpyou"Asked:"Is thereanything thatI can helpyou with?:Completed3 requestsSaid:"Weappreciateyourbusiness"Introducedyourself to 1person youdon't knowApologizedwhenappropriateAskedappropriatequestionsSaid"What Ican dois..."Worebadgeall dayClocked inat leastone minuteearly todaySaid:"Thankyou forcalling"Used thecustomersnameUsed acheerfulvoiceShowconfidencein youranswersUsed anupbeattone ofvoiceRemainedcalm withan upsetcustomerTold thecustomerabout theportalLeft goodnotes on 10accounts ina rowSaid"I hopeyou have agreat day!"Expressedwillingnessto helpAsked:"Can I putyou on holdplease?"UsedpolitephrasesDefused afrustratedcustomerSaid"I canassist youby..."Said"I hope I wasable to helpyou"Asked:"Is thereanything thatI can helpyou with?:Completed3 requestsSaid:"Weappreciateyourbusiness"Introducedyourself to 1person youdon't knowApologizedwhenappropriateAskedappropriatequestionsSaid"What Ican dois..."Worebadgeall dayClocked inat leastone minuteearly todaySaid:"Thankyou forcalling"Used thecustomersnameUsed acheerfulvoiceShowconfidencein youranswersUsed anupbeattone ofvoiceRemainedcalm withan upsetcustomerTold thecustomerabout theportal

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Left good notes on 10 accounts in a row
  2. Said "I hope you have a great day!"
  3. Expressed willingness to help
  4. Asked: "Can I put you on hold please?"
  5. Used polite phrases
  6. Defused a frustrated customer
  7. Said "I can assist you by..."
  8. Said "I hope I was able to help you"
  9. Asked: "Is there anything that I can help you with?:
  10. Completed 3 requests
  11. Said: "We appreciate your business"
  12. Introduced yourself to 1 person you don't know
  13. Apologized when appropriate
  14. Asked appropriate questions
  15. Said "What I can do is..."
  16. Wore badge all day
  17. Clocked in at least one minute early today
  18. Said: "Thank you for calling"
  19. Used the customers name
  20. Used a cheerful voice
  21. Show confidence in your answers
  22. Used an upbeat tone of voice
  23. Remained calm with an upset customer
  24. Told the customer about the portal