Told thecustomerabout theportalDefused afrustratedcustomerSaid"I hope I wasable to helpyou"Used thecustomersnameCompleted3 requestsWorebadgeall dayAsked:"Is thereanything thatI can helpyou with?:Introducedyourself to 1person youdon't knowAsked:"Can I putyou on holdplease?"Clocked inat leastone minuteearly todayApologizedwhenappropriateSaid"What Ican dois..."Left goodnotes on 10accounts ina rowUsed anupbeattone ofvoiceSaid"I hopeyou have agreat day!"AskedappropriatequestionsSaid:"Weappreciateyourbusiness"Remainedcalm withan upsetcustomerUsed acheerfulvoiceSaid:"Thankyou forcalling"Expressedwillingnessto helpSaid"I canassist youby..."Showconfidencein youranswersUsedpolitephrasesTold thecustomerabout theportalDefused afrustratedcustomerSaid"I hope I wasable to helpyou"Used thecustomersnameCompleted3 requestsWorebadgeall dayAsked:"Is thereanything thatI can helpyou with?:Introducedyourself to 1person youdon't knowAsked:"Can I putyou on holdplease?"Clocked inat leastone minuteearly todayApologizedwhenappropriateSaid"What Ican dois..."Left goodnotes on 10accounts ina rowUsed anupbeattone ofvoiceSaid"I hopeyou have agreat day!"AskedappropriatequestionsSaid:"Weappreciateyourbusiness"Remainedcalm withan upsetcustomerUsed acheerfulvoiceSaid:"Thankyou forcalling"Expressedwillingnessto helpSaid"I canassist youby..."Showconfidencein youranswersUsedpolitephrases

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Told the customer about the portal
  2. Defused a frustrated customer
  3. Said "I hope I was able to help you"
  4. Used the customers name
  5. Completed 3 requests
  6. Wore badge all day
  7. Asked: "Is there anything that I can help you with?:
  8. Introduced yourself to 1 person you don't know
  9. Asked: "Can I put you on hold please?"
  10. Clocked in at least one minute early today
  11. Apologized when appropriate
  12. Said "What I can do is..."
  13. Left good notes on 10 accounts in a row
  14. Used an upbeat tone of voice
  15. Said "I hope you have a great day!"
  16. Asked appropriate questions
  17. Said: "We appreciate your business"
  18. Remained calm with an upset customer
  19. Used a cheerful voice
  20. Said: "Thank you for calling"
  21. Expressed willingness to help
  22. Said "I can assist you by..."
  23. Show confidence in your answers
  24. Used polite phrases