Said:"Weappreciateyourbusiness"Worebadgeall dayCompleted3 requestsSaid:"Thankyou forcalling"Asked:"Can I putyou on holdplease?"Remainedcalm withan upsetcustomerUsedpolitephrasesShowconfidencein youranswersAsked:"Is thereanything thatI can helpyou with?:Defused afrustratedcustomerSaid"I hope I wasable to helpyou"Clocked inat leastone minuteearly todaySaid"I hopeyou have agreat day!"AskedappropriatequestionsUsed acheerfulvoiceUsed anupbeattone ofvoiceExpressedwillingnessto helpUsed thecustomersnameLeft goodnotes on 10accounts ina rowApologizedwhenappropriateSaid"What Ican dois..."Told thecustomerabout theportalIntroducedyourself to 1person youdon't knowSaid"I canassist youby..."Said:"Weappreciateyourbusiness"Worebadgeall dayCompleted3 requestsSaid:"Thankyou forcalling"Asked:"Can I putyou on holdplease?"Remainedcalm withan upsetcustomerUsedpolitephrasesShowconfidencein youranswersAsked:"Is thereanything thatI can helpyou with?:Defused afrustratedcustomerSaid"I hope I wasable to helpyou"Clocked inat leastone minuteearly todaySaid"I hopeyou have agreat day!"AskedappropriatequestionsUsed acheerfulvoiceUsed anupbeattone ofvoiceExpressedwillingnessto helpUsed thecustomersnameLeft goodnotes on 10accounts ina rowApologizedwhenappropriateSaid"What Ican dois..."Told thecustomerabout theportalIntroducedyourself to 1person youdon't knowSaid"I canassist youby..."

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said: "We appreciate your business"
  2. Wore badge all day
  3. Completed 3 requests
  4. Said: "Thank you for calling"
  5. Asked: "Can I put you on hold please?"
  6. Remained calm with an upset customer
  7. Used polite phrases
  8. Show confidence in your answers
  9. Asked: "Is there anything that I can help you with?:
  10. Defused a frustrated customer
  11. Said "I hope I was able to help you"
  12. Clocked in at least one minute early today
  13. Said "I hope you have a great day!"
  14. Asked appropriate questions
  15. Used a cheerful voice
  16. Used an upbeat tone of voice
  17. Expressed willingness to help
  18. Used the customers name
  19. Left good notes on 10 accounts in a row
  20. Apologized when appropriate
  21. Said "What I can do is..."
  22. Told the customer about the portal
  23. Introduced yourself to 1 person you don't know
  24. Said "I can assist you by..."