Introducedyourself to 1person youdon't knowUsedpolitephrasesAskedappropriatequestionsWorebadgeall dayLeft goodnotes on 10accounts ina rowShowconfidencein youranswersExpressedwillingnessto helpClocked inat leastone minuteearly todayApologizedwhenappropriateUsed thecustomersnameUsed acheerfulvoiceTold thecustomerabout theportalSaid"I hopeyou have agreat day!"Asked:"Can I putyou on holdplease?"Used anupbeattone ofvoiceSaid:"Weappreciateyourbusiness"Said"I canassist youby..."Said"I hope I wasable to helpyou"Asked:"Is thereanything thatI can helpyou with?:Defused afrustratedcustomerSaid"What Ican dois..."Completed3 requestsRemainedcalm withan upsetcustomerSaid:"Thankyou forcalling"Introducedyourself to 1person youdon't knowUsedpolitephrasesAskedappropriatequestionsWorebadgeall dayLeft goodnotes on 10accounts ina rowShowconfidencein youranswersExpressedwillingnessto helpClocked inat leastone minuteearly todayApologizedwhenappropriateUsed thecustomersnameUsed acheerfulvoiceTold thecustomerabout theportalSaid"I hopeyou have agreat day!"Asked:"Can I putyou on holdplease?"Used anupbeattone ofvoiceSaid:"Weappreciateyourbusiness"Said"I canassist youby..."Said"I hope I wasable to helpyou"Asked:"Is thereanything thatI can helpyou with?:Defused afrustratedcustomerSaid"What Ican dois..."Completed3 requestsRemainedcalm withan upsetcustomerSaid:"Thankyou forcalling"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduced yourself to 1 person you don't know
  2. Used polite phrases
  3. Asked appropriate questions
  4. Wore badge all day
  5. Left good notes on 10 accounts in a row
  6. Show confidence in your answers
  7. Expressed willingness to help
  8. Clocked in at least one minute early today
  9. Apologized when appropriate
  10. Used the customers name
  11. Used a cheerful voice
  12. Told the customer about the portal
  13. Said "I hope you have a great day!"
  14. Asked: "Can I put you on hold please?"
  15. Used an upbeat tone of voice
  16. Said: "We appreciate your business"
  17. Said "I can assist you by..."
  18. Said "I hope I was able to help you"
  19. Asked: "Is there anything that I can help you with?:
  20. Defused a frustrated customer
  21. Said "What I can do is..."
  22. Completed 3 requests
  23. Remained calm with an upset customer
  24. Said: "Thank you for calling"