Remainedcalm withan upsetcustomerUsed acheerfulvoiceSaid"I canassist youby..."AskedappropriatequestionsShowconfidencein youranswersDefused afrustratedcustomerSaid"I hope I wasable to helpyou"Said"What Ican dois..."Used thecustomersnameSaid"I hopeyou have agreat day!"Clocked inat leastone minuteearly todayIntroducedyourself to 1person youdon't knowWorebadgeall dayUsed anupbeattone ofvoiceLeft goodnotes on 10accounts ina rowSaid:"Thankyou forcalling"Asked:"Is thereanything thatI can helpyou with?:ApologizedwhenappropriateExpressedwillingnessto helpUsedpolitephrasesAsked:"Can I putyou on holdplease?"Told thecustomerabout theportalCompleted3 requestsSaid:"Weappreciateyourbusiness"Remainedcalm withan upsetcustomerUsed acheerfulvoiceSaid"I canassist youby..."AskedappropriatequestionsShowconfidencein youranswersDefused afrustratedcustomerSaid"I hope I wasable to helpyou"Said"What Ican dois..."Used thecustomersnameSaid"I hopeyou have agreat day!"Clocked inat leastone minuteearly todayIntroducedyourself to 1person youdon't knowWorebadgeall dayUsed anupbeattone ofvoiceLeft goodnotes on 10accounts ina rowSaid:"Thankyou forcalling"Asked:"Is thereanything thatI can helpyou with?:ApologizedwhenappropriateExpressedwillingnessto helpUsedpolitephrasesAsked:"Can I putyou on holdplease?"Told thecustomerabout theportalCompleted3 requestsSaid:"Weappreciateyourbusiness"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Remained calm with an upset customer
  2. Used a cheerful voice
  3. Said "I can assist you by..."
  4. Asked appropriate questions
  5. Show confidence in your answers
  6. Defused a frustrated customer
  7. Said "I hope I was able to help you"
  8. Said "What I can do is..."
  9. Used the customers name
  10. Said "I hope you have a great day!"
  11. Clocked in at least one minute early today
  12. Introduced yourself to 1 person you don't know
  13. Wore badge all day
  14. Used an upbeat tone of voice
  15. Left good notes on 10 accounts in a row
  16. Said: "Thank you for calling"
  17. Asked: "Is there anything that I can help you with?:
  18. Apologized when appropriate
  19. Expressed willingness to help
  20. Used polite phrases
  21. Asked: "Can I put you on hold please?"
  22. Told the customer about the portal
  23. Completed 3 requests
  24. Said: "We appreciate your business"