Asked:"Can I putyou on holdplease?"Used thecustomersnameDefused afrustratedcustomerSaid"I hopeyou have agreat day!"Said"What Ican dois..."Remainedcalm withan upsetcustomerSaid"I canassist youby..."Said:"Weappreciateyourbusiness"Used anupbeattone ofvoiceTold thecustomerabout theportalIntroducedyourself to 1person youdon't knowUsedpolitephrasesApologizedwhenappropriateAskedappropriatequestionsSaid:"Thankyou forcalling"Said"I hope I wasable to helpyou"Expressedwillingnessto helpWorebadgeall dayUsed acheerfulvoiceLeft goodnotes on 10accounts ina rowShowconfidencein youranswersAsked:"Is thereanything thatI can helpyou with?:Completed3 requestsClocked inat leastone minuteearly todayAsked:"Can I putyou on holdplease?"Used thecustomersnameDefused afrustratedcustomerSaid"I hopeyou have agreat day!"Said"What Ican dois..."Remainedcalm withan upsetcustomerSaid"I canassist youby..."Said:"Weappreciateyourbusiness"Used anupbeattone ofvoiceTold thecustomerabout theportalIntroducedyourself to 1person youdon't knowUsedpolitephrasesApologizedwhenappropriateAskedappropriatequestionsSaid:"Thankyou forcalling"Said"I hope I wasable to helpyou"Expressedwillingnessto helpWorebadgeall dayUsed acheerfulvoiceLeft goodnotes on 10accounts ina rowShowconfidencein youranswersAsked:"Is thereanything thatI can helpyou with?:Completed3 requestsClocked inat leastone minuteearly today

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Asked: "Can I put you on hold please?"
  2. Used the customers name
  3. Defused a frustrated customer
  4. Said "I hope you have a great day!"
  5. Said "What I can do is..."
  6. Remained calm with an upset customer
  7. Said "I can assist you by..."
  8. Said: "We appreciate your business"
  9. Used an upbeat tone of voice
  10. Told the customer about the portal
  11. Introduced yourself to 1 person you don't know
  12. Used polite phrases
  13. Apologized when appropriate
  14. Asked appropriate questions
  15. Said: "Thank you for calling"
  16. Said "I hope I was able to help you"
  17. Expressed willingness to help
  18. Wore badge all day
  19. Used a cheerful voice
  20. Left good notes on 10 accounts in a row
  21. Show confidence in your answers
  22. Asked: "Is there anything that I can help you with?:
  23. Completed 3 requests
  24. Clocked in at least one minute early today