UsedpolitephrasesSaid"I canassist youby..."Showconfidencein youranswersClocked inat leastone minuteearly todayRemainedcalm withan upsetcustomerUsed thecustomersnameWorebadgeall daySaid"What Ican dois..."Introducedyourself to 1person youdon't knowApologizedwhenappropriateSaid"I hopeyou have agreat day!"Said"I hope I wasable to helpyou"Said:"Thankyou forcalling"Said:"Weappreciateyourbusiness"Left goodnotes on 10accounts ina rowCompleted3 requestsAsked:"Is thereanything thatI can helpyou with?:Used anupbeattone ofvoiceAskedappropriatequestionsExpressedwillingnessto helpTold thecustomerabout theportalDefused afrustratedcustomerAsked:"Can I putyou on holdplease?"Used acheerfulvoiceUsedpolitephrasesSaid"I canassist youby..."Showconfidencein youranswersClocked inat leastone minuteearly todayRemainedcalm withan upsetcustomerUsed thecustomersnameWorebadgeall daySaid"What Ican dois..."Introducedyourself to 1person youdon't knowApologizedwhenappropriateSaid"I hopeyou have agreat day!"Said"I hope I wasable to helpyou"Said:"Thankyou forcalling"Said:"Weappreciateyourbusiness"Left goodnotes on 10accounts ina rowCompleted3 requestsAsked:"Is thereanything thatI can helpyou with?:Used anupbeattone ofvoiceAskedappropriatequestionsExpressedwillingnessto helpTold thecustomerabout theportalDefused afrustratedcustomerAsked:"Can I putyou on holdplease?"Used acheerfulvoice

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used polite phrases
  2. Said "I can assist you by..."
  3. Show confidence in your answers
  4. Clocked in at least one minute early today
  5. Remained calm with an upset customer
  6. Used the customers name
  7. Wore badge all day
  8. Said "What I can do is..."
  9. Introduced yourself to 1 person you don't know
  10. Apologized when appropriate
  11. Said "I hope you have a great day!"
  12. Said "I hope I was able to help you"
  13. Said: "Thank you for calling"
  14. Said: "We appreciate your business"
  15. Left good notes on 10 accounts in a row
  16. Completed 3 requests
  17. Asked: "Is there anything that I can help you with?:
  18. Used an upbeat tone of voice
  19. Asked appropriate questions
  20. Expressed willingness to help
  21. Told the customer about the portal
  22. Defused a frustrated customer
  23. Asked: "Can I put you on hold please?"
  24. Used a cheerful voice