Told thecustomerabout theportalUsedpolitephrasesUsed anupbeattone ofvoiceSaid"I hopeyou have agreat day!"AskedappropriatequestionsRemainedcalm withan upsetcustomerAsked:"Is thereanything thatI can helpyou with?:Worebadgeall dayAsked:"Can I putyou on holdplease?"Expressedwillingnessto helpUsed acheerfulvoiceSaid:"Weappreciateyourbusiness"Clocked inat leastone minuteearly todayDefused afrustratedcustomerIntroducedyourself to 1person youdon't knowSaid"What Ican dois..."Completed3 requestsUsed thecustomersnameApologizedwhenappropriateLeft goodnotes on 10accounts ina rowShowconfidencein youranswersSaid"I hope I wasable to helpyou"Said:"Thankyou forcalling"Said"I canassist youby..."Told thecustomerabout theportalUsedpolitephrasesUsed anupbeattone ofvoiceSaid"I hopeyou have agreat day!"AskedappropriatequestionsRemainedcalm withan upsetcustomerAsked:"Is thereanything thatI can helpyou with?:Worebadgeall dayAsked:"Can I putyou on holdplease?"Expressedwillingnessto helpUsed acheerfulvoiceSaid:"Weappreciateyourbusiness"Clocked inat leastone minuteearly todayDefused afrustratedcustomerIntroducedyourself to 1person youdon't knowSaid"What Ican dois..."Completed3 requestsUsed thecustomersnameApologizedwhenappropriateLeft goodnotes on 10accounts ina rowShowconfidencein youranswersSaid"I hope I wasable to helpyou"Said:"Thankyou forcalling"Said"I canassist youby..."

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Told the customer about the portal
  2. Used polite phrases
  3. Used an upbeat tone of voice
  4. Said "I hope you have a great day!"
  5. Asked appropriate questions
  6. Remained calm with an upset customer
  7. Asked: "Is there anything that I can help you with?:
  8. Wore badge all day
  9. Asked: "Can I put you on hold please?"
  10. Expressed willingness to help
  11. Used a cheerful voice
  12. Said: "We appreciate your business"
  13. Clocked in at least one minute early today
  14. Defused a frustrated customer
  15. Introduced yourself to 1 person you don't know
  16. Said "What I can do is..."
  17. Completed 3 requests
  18. Used the customers name
  19. Apologized when appropriate
  20. Left good notes on 10 accounts in a row
  21. Show confidence in your answers
  22. Said "I hope I was able to help you"
  23. Said: "Thank you for calling"
  24. Said "I can assist you by..."