Used anupbeattone ofvoiceWorebadgeall dayAskedappropriatequestionsAsked:"Can I putyou on holdplease?"Clocked inat leastone minuteearly todayDefused afrustratedcustomerSaid"I hope I wasable to helpyou"Said:"Weappreciateyourbusiness"Said"I canassist youby..."Told thecustomerabout theportalUsedpolitephrasesUsed thecustomersnameCompleted3 requestsIntroducedyourself to 1person youdon't knowUsed acheerfulvoiceSaid"What Ican dois..."Remainedcalm withan upsetcustomerExpressedwillingnessto helpSaid:"Thankyou forcalling"Showconfidencein youranswersSaid"I hopeyou have agreat day!"Asked:"Is thereanything thatI can helpyou with?:Left goodnotes on 10accounts ina rowApologizedwhenappropriateUsed anupbeattone ofvoiceWorebadgeall dayAskedappropriatequestionsAsked:"Can I putyou on holdplease?"Clocked inat leastone minuteearly todayDefused afrustratedcustomerSaid"I hope I wasable to helpyou"Said:"Weappreciateyourbusiness"Said"I canassist youby..."Told thecustomerabout theportalUsedpolitephrasesUsed thecustomersnameCompleted3 requestsIntroducedyourself to 1person youdon't knowUsed acheerfulvoiceSaid"What Ican dois..."Remainedcalm withan upsetcustomerExpressedwillingnessto helpSaid:"Thankyou forcalling"Showconfidencein youranswersSaid"I hopeyou have agreat day!"Asked:"Is thereanything thatI can helpyou with?:Left goodnotes on 10accounts ina rowApologizedwhenappropriate

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used an upbeat tone of voice
  2. Wore badge all day
  3. Asked appropriate questions
  4. Asked: "Can I put you on hold please?"
  5. Clocked in at least one minute early today
  6. Defused a frustrated customer
  7. Said "I hope I was able to help you"
  8. Said: "We appreciate your business"
  9. Said "I can assist you by..."
  10. Told the customer about the portal
  11. Used polite phrases
  12. Used the customers name
  13. Completed 3 requests
  14. Introduced yourself to 1 person you don't know
  15. Used a cheerful voice
  16. Said "What I can do is..."
  17. Remained calm with an upset customer
  18. Expressed willingness to help
  19. Said: "Thank you for calling"
  20. Show confidence in your answers
  21. Said "I hope you have a great day!"
  22. Asked: "Is there anything that I can help you with?:
  23. Left good notes on 10 accounts in a row
  24. Apologized when appropriate