(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Said
"I hope I was able to help you"
Used the customers name
Said:
"Thank you for calling"
Apologized when appropriate
Defused a frustrated customer
Show confidence in your answers
Asked:
"Can I put you on hold please?"
Used an upbeat tone of voice
Wore badge all day
Completed 3 requests
Told the customer about the portal
Clocked in at least one minute early today
Said
"I can assist you by..."
Asked:
"Is there anything that I can help you with?: