Left goodnotes on 10accounts ina rowSaid:"Thankyou forcalling"Used thecustomersnameAsked:"Can I putyou on holdplease?"Said"I hope I wasable to helpyou"ApologizedwhenappropriateWorebadgeall daySaid"What Ican dois..."Clocked inat leastone minuteearly todayDefused afrustratedcustomerExpressedwillingnessto helpAskedappropriatequestionsAsked:"Is thereanything thatI can helpyou with?:Used anupbeattone ofvoiceUsed acheerfulvoiceSaid:"Weappreciateyourbusiness"Introducedyourself to 1person youdon't knowTold thecustomerabout theportalShowconfidencein youranswersRemainedcalm withan upsetcustomerUsedpolitephrasesSaid"I canassist youby..."Said"I hopeyou have agreat day!"Completed3 requestsLeft goodnotes on 10accounts ina rowSaid:"Thankyou forcalling"Used thecustomersnameAsked:"Can I putyou on holdplease?"Said"I hope I wasable to helpyou"ApologizedwhenappropriateWorebadgeall daySaid"What Ican dois..."Clocked inat leastone minuteearly todayDefused afrustratedcustomerExpressedwillingnessto helpAskedappropriatequestionsAsked:"Is thereanything thatI can helpyou with?:Used anupbeattone ofvoiceUsed acheerfulvoiceSaid:"Weappreciateyourbusiness"Introducedyourself to 1person youdon't knowTold thecustomerabout theportalShowconfidencein youranswersRemainedcalm withan upsetcustomerUsedpolitephrasesSaid"I canassist youby..."Said"I hopeyou have agreat day!"Completed3 requests

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Left good notes on 10 accounts in a row
  2. Said: "Thank you for calling"
  3. Used the customers name
  4. Asked: "Can I put you on hold please?"
  5. Said "I hope I was able to help you"
  6. Apologized when appropriate
  7. Wore badge all day
  8. Said "What I can do is..."
  9. Clocked in at least one minute early today
  10. Defused a frustrated customer
  11. Expressed willingness to help
  12. Asked appropriate questions
  13. Asked: "Is there anything that I can help you with?:
  14. Used an upbeat tone of voice
  15. Used a cheerful voice
  16. Said: "We appreciate your business"
  17. Introduced yourself to 1 person you don't know
  18. Told the customer about the portal
  19. Show confidence in your answers
  20. Remained calm with an upset customer
  21. Used polite phrases
  22. Said "I can assist you by..."
  23. Said "I hope you have a great day!"
  24. Completed 3 requests