UsedpolitephrasesSaid"I hope I wasable to helpyou"Said"I hopeyou have agreat day!"Said"I canassist youby..."Showconfidencein youranswersDefused afrustratedcustomerUsed acheerfulvoiceUsed anupbeattone ofvoiceAskedappropriatequestionsClocked inat leastone minuteearly todayAsked:"Can I putyou on holdplease?"Expressedwillingnessto helpWorebadgeall daySaid"What Ican dois..."Remainedcalm withan upsetcustomerAsked:"Is thereanything thatI can helpyou with?:Said:"Thankyou forcalling"Completed3 requestsSaid:"Weappreciateyourbusiness"Told thecustomerabout theportalUsed thecustomersnameLeft goodnotes on 10accounts ina rowApologizedwhenappropriateIntroducedyourself to 1person youdon't knowUsedpolitephrasesSaid"I hope I wasable to helpyou"Said"I hopeyou have agreat day!"Said"I canassist youby..."Showconfidencein youranswersDefused afrustratedcustomerUsed acheerfulvoiceUsed anupbeattone ofvoiceAskedappropriatequestionsClocked inat leastone minuteearly todayAsked:"Can I putyou on holdplease?"Expressedwillingnessto helpWorebadgeall daySaid"What Ican dois..."Remainedcalm withan upsetcustomerAsked:"Is thereanything thatI can helpyou with?:Said:"Thankyou forcalling"Completed3 requestsSaid:"Weappreciateyourbusiness"Told thecustomerabout theportalUsed thecustomersnameLeft goodnotes on 10accounts ina rowApologizedwhenappropriateIntroducedyourself to 1person youdon't know

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used polite phrases
  2. Said "I hope I was able to help you"
  3. Said "I hope you have a great day!"
  4. Said "I can assist you by..."
  5. Show confidence in your answers
  6. Defused a frustrated customer
  7. Used a cheerful voice
  8. Used an upbeat tone of voice
  9. Asked appropriate questions
  10. Clocked in at least one minute early today
  11. Asked: "Can I put you on hold please?"
  12. Expressed willingness to help
  13. Wore badge all day
  14. Said "What I can do is..."
  15. Remained calm with an upset customer
  16. Asked: "Is there anything that I can help you with?:
  17. Said: "Thank you for calling"
  18. Completed 3 requests
  19. Said: "We appreciate your business"
  20. Told the customer about the portal
  21. Used the customers name
  22. Left good notes on 10 accounts in a row
  23. Apologized when appropriate
  24. Introduced yourself to 1 person you don't know