Expressedwillingnessto helpWorebadgeall dayIntroducedyourself to 1person youdon't knowRemainedcalm withan upsetcustomerDefused afrustratedcustomerSaid"What Ican dois..."Left goodnotes on 10accounts ina rowClocked inat leastone minuteearly todayCompleted3 requestsAskedappropriatequestionsAsked:"Can I putyou on holdplease?"Said"I canassist youby..."Said"I hopeyou have agreat day!"Used anupbeattone ofvoiceUsed acheerfulvoiceUsedpolitephrasesSaid:"Weappreciateyourbusiness"Asked:"Is thereanything thatI can helpyou with?:ApologizedwhenappropriateUsed thecustomersnameSaid:"Thankyou forcalling"Showconfidencein youranswersSaid"I hope I wasable to helpyou"Told thecustomerabout theportalExpressedwillingnessto helpWorebadgeall dayIntroducedyourself to 1person youdon't knowRemainedcalm withan upsetcustomerDefused afrustratedcustomerSaid"What Ican dois..."Left goodnotes on 10accounts ina rowClocked inat leastone minuteearly todayCompleted3 requestsAskedappropriatequestionsAsked:"Can I putyou on holdplease?"Said"I canassist youby..."Said"I hopeyou have agreat day!"Used anupbeattone ofvoiceUsed acheerfulvoiceUsedpolitephrasesSaid:"Weappreciateyourbusiness"Asked:"Is thereanything thatI can helpyou with?:ApologizedwhenappropriateUsed thecustomersnameSaid:"Thankyou forcalling"Showconfidencein youranswersSaid"I hope I wasable to helpyou"Told thecustomerabout theportal

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Expressed willingness to help
  2. Wore badge all day
  3. Introduced yourself to 1 person you don't know
  4. Remained calm with an upset customer
  5. Defused a frustrated customer
  6. Said "What I can do is..."
  7. Left good notes on 10 accounts in a row
  8. Clocked in at least one minute early today
  9. Completed 3 requests
  10. Asked appropriate questions
  11. Asked: "Can I put you on hold please?"
  12. Said "I can assist you by..."
  13. Said "I hope you have a great day!"
  14. Used an upbeat tone of voice
  15. Used a cheerful voice
  16. Used polite phrases
  17. Said: "We appreciate your business"
  18. Asked: "Is there anything that I can help you with?:
  19. Apologized when appropriate
  20. Used the customers name
  21. Said: "Thank you for calling"
  22. Show confidence in your answers
  23. Said "I hope I was able to help you"
  24. Told the customer about the portal