(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Show confidence in your answers
Used the customers name
Told the customer about the portal
Said:
"Thank you for calling"
Said
"I can assist you by..."
Wore badge all day
Clocked in at least one minute early today
Asked:
"Can I put you on hold please?"
Completed 3 requests
Used polite phrases
Said
"What I can do is..."
Left good notes on 10 accounts in a row
Expressed willingness to help
Defused a frustrated customer
Used a cheerful voice
Remained calm with an upset customer
Used an upbeat tone of voice
Said:
"We appreciate your business"
Asked appropriate questions
Said
"I hope you have a great day!"
Apologized when appropriate
Introduced yourself to 1 person you don't know
Said
"I hope I was able to help you"
Asked:
"Is there anything that I can help you with?:
