(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Said
"I can assist you by..."
Asked:
"Can I put you on hold please?"
Asked appropriate questions
Used the customers name
Said:
"Thank you for calling"
Completed 3 requests
Introduced yourself to 1 person you don't know
Told the customer about the portal
Used a cheerful voice
Said
"I hope you have a great day!"
Apologized when appropriate
Clocked in at least one minute early today
Said
"What I can do is..."
Used an upbeat tone of voice
Left good notes on 10 accounts in a row
Said
"I hope I was able to help you"
Expressed willingness to help
Show confidence in your answers
Used polite phrases
Remained calm with an upset customer
Asked:
"Is there anything that I can help you with?:
