Said"I hope I wasable to helpyou"Used thecustomersnameSaid:"Thankyou forcalling"ApologizedwhenappropriateDefused afrustratedcustomerShowconfidencein youranswersAsked:"Can I putyou on holdplease?"Used anupbeattone ofvoiceWorebadgeall dayCompleted3 requestsTold thecustomerabout theportalClocked inat leastone minuteearly todaySaid"I canassist youby..."Asked:"Is thereanything thatI can helpyou with?:Used acheerfulvoiceRemainedcalm withan upsetcustomerSaid:"Weappreciateyourbusiness"Said"I hopeyou have agreat day!"Said"What Ican dois..."Left goodnotes on 10accounts ina rowAskedappropriatequestionsExpressedwillingnessto helpUsedpolitephrasesIntroducedyourself to 1person youdon't knowSaid"I hope I wasable to helpyou"Used thecustomersnameSaid:"Thankyou forcalling"ApologizedwhenappropriateDefused afrustratedcustomerShowconfidencein youranswersAsked:"Can I putyou on holdplease?"Used anupbeattone ofvoiceWorebadgeall dayCompleted3 requestsTold thecustomerabout theportalClocked inat leastone minuteearly todaySaid"I canassist youby..."Asked:"Is thereanything thatI can helpyou with?:Used acheerfulvoiceRemainedcalm withan upsetcustomerSaid:"Weappreciateyourbusiness"Said"I hopeyou have agreat day!"Said"What Ican dois..."Left goodnotes on 10accounts ina rowAskedappropriatequestionsExpressedwillingnessto helpUsedpolitephrasesIntroducedyourself to 1person youdon't know

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said "I hope I was able to help you"
  2. Used the customers name
  3. Said: "Thank you for calling"
  4. Apologized when appropriate
  5. Defused a frustrated customer
  6. Show confidence in your answers
  7. Asked: "Can I put you on hold please?"
  8. Used an upbeat tone of voice
  9. Wore badge all day
  10. Completed 3 requests
  11. Told the customer about the portal
  12. Clocked in at least one minute early today
  13. Said "I can assist you by..."
  14. Asked: "Is there anything that I can help you with?:
  15. Used a cheerful voice
  16. Remained calm with an upset customer
  17. Said: "We appreciate your business"
  18. Said "I hope you have a great day!"
  19. Said "What I can do is..."
  20. Left good notes on 10 accounts in a row
  21. Asked appropriate questions
  22. Expressed willingness to help
  23. Used polite phrases
  24. Introduced yourself to 1 person you don't know