Left goodnotes on 10accounts ina rowTold thecustomerabout theportalSaid"I canassist youby..."Said:"Weappreciateyourbusiness"Said"I hope I wasable to helpyou"Remainedcalm withan upsetcustomerSaid:"Thankyou forcalling"Asked:"Can I putyou on holdplease?"Asked:"Is thereanything thatI can helpyou with?:AskedappropriatequestionsDefused afrustratedcustomerExpressedwillingnessto helpShowconfidencein youranswersApologizedwhenappropriateUsedpolitephrasesCompleted3 requestsUsed acheerfulvoiceUsed anupbeattone ofvoiceSaid"I hopeyou have agreat day!"Clocked inat leastone minuteearly todayIntroducedyourself to 1person youdon't knowUsed thecustomersnameSaid"What Ican dois..."Worebadgeall dayLeft goodnotes on 10accounts ina rowTold thecustomerabout theportalSaid"I canassist youby..."Said:"Weappreciateyourbusiness"Said"I hope I wasable to helpyou"Remainedcalm withan upsetcustomerSaid:"Thankyou forcalling"Asked:"Can I putyou on holdplease?"Asked:"Is thereanything thatI can helpyou with?:AskedappropriatequestionsDefused afrustratedcustomerExpressedwillingnessto helpShowconfidencein youranswersApologizedwhenappropriateUsedpolitephrasesCompleted3 requestsUsed acheerfulvoiceUsed anupbeattone ofvoiceSaid"I hopeyou have agreat day!"Clocked inat leastone minuteearly todayIntroducedyourself to 1person youdon't knowUsed thecustomersnameSaid"What Ican dois..."Worebadgeall day

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Left good notes on 10 accounts in a row
  2. Told the customer about the portal
  3. Said "I can assist you by..."
  4. Said: "We appreciate your business"
  5. Said "I hope I was able to help you"
  6. Remained calm with an upset customer
  7. Said: "Thank you for calling"
  8. Asked: "Can I put you on hold please?"
  9. Asked: "Is there anything that I can help you with?:
  10. Asked appropriate questions
  11. Defused a frustrated customer
  12. Expressed willingness to help
  13. Show confidence in your answers
  14. Apologized when appropriate
  15. Used polite phrases
  16. Completed 3 requests
  17. Used a cheerful voice
  18. Used an upbeat tone of voice
  19. Said "I hope you have a great day!"
  20. Clocked in at least one minute early today
  21. Introduced yourself to 1 person you don't know
  22. Used the customers name
  23. Said "What I can do is..."
  24. Wore badge all day