ApologizedwhenappropriateWorebadgeall dayUsed anupbeattone ofvoiceAskedappropriatequestionsShowconfidencein youranswersRemainedcalm withan upsetcustomerUsed thecustomersnameDefused afrustratedcustomerIntroducedyourself to 1person youdon't knowCompleted3 requestsExpressedwillingnessto helpSaid"I hopeyou have agreat day!"Said"What Ican dois..."Said"I hope I wasable to helpyou"Said:"Thankyou forcalling"Left goodnotes on 10accounts ina rowSaid:"Weappreciateyourbusiness"Asked:"Is thereanything thatI can helpyou with?:Used acheerfulvoiceSaid"I canassist youby..."UsedpolitephrasesTold thecustomerabout theportalAsked:"Can I putyou on holdplease?"Clocked inat leastone minuteearly todayApologizedwhenappropriateWorebadgeall dayUsed anupbeattone ofvoiceAskedappropriatequestionsShowconfidencein youranswersRemainedcalm withan upsetcustomerUsed thecustomersnameDefused afrustratedcustomerIntroducedyourself to 1person youdon't knowCompleted3 requestsExpressedwillingnessto helpSaid"I hopeyou have agreat day!"Said"What Ican dois..."Said"I hope I wasable to helpyou"Said:"Thankyou forcalling"Left goodnotes on 10accounts ina rowSaid:"Weappreciateyourbusiness"Asked:"Is thereanything thatI can helpyou with?:Used acheerfulvoiceSaid"I canassist youby..."UsedpolitephrasesTold thecustomerabout theportalAsked:"Can I putyou on holdplease?"Clocked inat leastone minuteearly today

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologized when appropriate
  2. Wore badge all day
  3. Used an upbeat tone of voice
  4. Asked appropriate questions
  5. Show confidence in your answers
  6. Remained calm with an upset customer
  7. Used the customers name
  8. Defused a frustrated customer
  9. Introduced yourself to 1 person you don't know
  10. Completed 3 requests
  11. Expressed willingness to help
  12. Said "I hope you have a great day!"
  13. Said "What I can do is..."
  14. Said "I hope I was able to help you"
  15. Said: "Thank you for calling"
  16. Left good notes on 10 accounts in a row
  17. Said: "We appreciate your business"
  18. Asked: "Is there anything that I can help you with?:
  19. Used a cheerful voice
  20. Said "I can assist you by..."
  21. Used polite phrases
  22. Told the customer about the portal
  23. Asked: "Can I put you on hold please?"
  24. Clocked in at least one minute early today