patient isa chattyKathypatientcallingregardinga referralpatientsays, holdon let meget a penschedulednew patientappointmentflushotRxrefillbookedaphysicalscheduled atelehealthappointmentstayedlatecallerasked tobe put ona wait listbooked labappointmentasked tospeak to aspecificpersontook over100 callsthis weekpatientcalling ontheirbirthdaycalled toconfirmappointmentcallingabout testresultsrequestingmedicalrecordspatientcalled toupdateaddresscaller hasthe samename asyousportsphysicalformreceivedacomplainthusband orwife callingfor theirspouseasked patient,is thereanything elseI can do foryou?loud child inthebackgroundinformedcustomeraboutportalbooked afollow upappointmentcallersaysthank youloud pet inthebackgroundwrongnumberpatient isa chattyKathypatientcallingregardinga referralpatientsays, holdon let meget a penschedulednew patientappointmentflushotRxrefillbookedaphysicalscheduled atelehealthappointmentstayedlatecallerasked tobe put ona wait listbooked labappointmentasked tospeak to aspecificpersontook over100 callsthis weekpatientcalling ontheirbirthdaycalled toconfirmappointmentcallingabout testresultsrequestingmedicalrecordspatientcalled toupdateaddresscaller hasthe samename asyousportsphysicalformreceivedacomplainthusband orwife callingfor theirspouseasked patient,is thereanything elseI can do foryou?loud child inthebackgroundinformedcustomeraboutportalbooked afollow upappointmentcallersaysthank youloud pet inthebackgroundwrongnumber

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. patient is a chatty Kathy
  2. patient calling regarding a referral
  3. patient says, hold on let me get a pen
  4. scheduled new patient appointment
  5. flu shot
  6. Rx refill
  7. booked a physical
  8. scheduled a telehealth appointment
  9. stayed late
  10. caller asked to be put on a wait list
  11. booked lab appointment
  12. asked to speak to a specific person
  13. took over 100 calls this week
  14. patient calling on their birthday
  15. called to confirm appointment
  16. calling about test results
  17. requesting medical records
  18. patient called to update address
  19. caller has the same name as you
  20. sports physical form
  21. received a complaint
  22. husband or wife calling for their spouse
  23. asked patient, is there anything else I can do for you?
  24. loud child in the background
  25. informed customer about portal
  26. booked a follow up appointment
  27. caller says thank you
  28. loud pet in the background
  29. wrong number