received a complaint asked patient, is there anything else I can do for you? caller has the same name as you patient called to update address caller asked to be put on a wait list caller says thank you scheduled new patient appointment Rx refill called to confirm appointment stayed late patient calling regarding a referral booked a follow up appointment scheduled a telehealth appointment booked lab appointment patient calling on their birthday flu shot wrong number requesting medical records loud child in the background patient is a chatty Kathy sports physical form loud pet in the background asked to speak to a specific person took over 100 calls this week booked a physical calling about test results informed customer about portal patient says, hold on let me get a pen husband or wife calling for their spouse received a complaint asked patient, is there anything else I can do for you? caller has the same name as you patient called to update address caller asked to be put on a wait list caller says thank you scheduled new patient appointment Rx refill called to confirm appointment stayed late patient calling regarding a referral booked a follow up appointment scheduled a telehealth appointment booked lab appointment patient calling on their birthday flu shot wrong number requesting medical records loud child in the background patient is a chatty Kathy sports physical form loud pet in the background asked to speak to a specific person took over 100 calls this week booked a physical calling about test results informed customer about portal patient says, hold on let me get a pen husband or wife calling for their spouse
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received a complaint
asked patient, is there anything else I can do for you?
caller has the same name as you
patient called to update address
caller asked to be put on a wait list
caller says thank you
scheduled new patient appointment
Rx refill
called to confirm appointment
stayed late
patient calling regarding a referral
booked a follow up appointment
scheduled a telehealth appointment
booked lab appointment
patient calling on their birthday
flu shot
wrong number
requesting medical records
loud child in the background
patient is a chatty Kathy
sports physical form
loud pet in the background
asked to speak to a specific person
took over 100 calls this week
booked a physical
calling about test results
informed customer about portal
patient says, hold on let me get a pen
husband or wife calling for their spouse
