This bingo card has a free space and 29 words: caller says thank you, called to confirm appointment, received a complaint, booked a follow up appointment, husband or wife calling for their spouse, patient calling on their birthday, loud pet in the background, caller asked to be put on a wait list, requesting medical records, asked patient, is there anything else I can do for you?, booked lab appointment, scheduled new patient appointment, wrong number, scheduled a telehealth appointment, asked to speak to a specific person, loud child in the background, took over 100 calls this week, patient calling regarding a referral, Rx refill, patient says, hold on let me get a pen, informed customer about portal, stayed late, booked a physical, patient called to update address, sports physical form, flu shot, calling about test results, caller has the same name as you and patient is a chatty Kathy.
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