Factoryreset therouterRecappedthe callReassuredthecustomerTier2 callUpdatedDNSsettingsOfferedthesurveyHelpeda peerProperlydocumentedTwilioValidatedthecustomervia TOPSResolvedtheissue(s)Used theHelixlandingpageChecked tosee if thedevice wasthrottledCollectedthe routerMDNRepositionedthe routerExhausted allpossibletroubleshootingstepsExpressedcompassionCreatedRemedyTicketUsedlogmeinCheckedfor anoutageUsedPerformanceHelix articleUsedConnectivityHelix articleUsed theroutermanualMentionedthecorrectgreetingSwitchedfrom 5Gto 4GAsked fortransferapprovalUSCCOnboardingcallUsed therequiredtemplate forchat supportCreatedPosterTicketPosted asuccesscall inchatPulledthe simDe-escalatedthecustomerAskedprobingquestionConnectedmultipledevicesConfirmeddatausage inCxMFactoryreset therouterRecappedthe callReassuredthecustomerTier2 callUpdatedDNSsettingsOfferedthesurveyHelpeda peerProperlydocumentedTwilioValidatedthecustomervia TOPSResolvedtheissue(s)Used theHelixlandingpageChecked tosee if thedevice wasthrottledCollectedthe routerMDNRepositionedthe routerExhausted allpossibletroubleshootingstepsExpressedcompassionCreatedRemedyTicketUsedlogmeinCheckedfor anoutageUsedPerformanceHelix articleUsedConnectivityHelix articleUsed theroutermanualMentionedthecorrectgreetingSwitchedfrom 5Gto 4GAsked fortransferapprovalUSCCOnboardingcallUsed therequiredtemplate forchat supportCreatedPosterTicketPosted asuccesscall inchatPulledthe simDe-escalatedthecustomerAskedprobingquestionConnectedmultipledevicesConfirmeddatausage inCxM

USCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Factory reset the router
  2. Recapped the call
  3. Reassured the customer
  4. Tier 2 call
  5. Updated DNS settings
  6. Offered the survey
  7. Helped a peer
  8. Properly documented Twilio
  9. Validated the customer via TOPS
  10. Resolved the issue(s)
  11. Used the Helix landing page
  12. Checked to see if the device was throttled
  13. Collected the router MDN
  14. Repositioned the router
  15. Exhausted all possible troubleshooting steps
  16. Expressed compassion
  17. Created Remedy Ticket
  18. Used logme in
  19. Checked for an outage
  20. Used Performance Helix article
  21. Used Connectivity Helix article
  22. Used the router manual
  23. Mentioned the correct greeting
  24. Switched from 5G to 4G
  25. Asked for transfer approval
  26. USCC Onboarding call
  27. Used the required template for chat support
  28. Created Poster Ticket
  29. Posted a success call in chat
  30. Pulled the sim
  31. De-escalated the customer
  32. Asked probing question
  33. Connected multiple devices
  34. Confirmed data usage in CxM