Repositionedthe routerUsed therequiredtemplate forchat supportSwitchedfrom 5Gto 4GAsked fortransferapprovalUsed theroutermanualCollectedthe routerMDNConfirmeddatausage inCxMTier2 callCreatedRemedyTicketCheckedfor anoutageDe-escalatedthecustomerReassuredthecustomerResolvedtheissue(s)Pulledthe simCreatedPosterTicketUsedConnectivityHelix articlePosted asuccesscall inchatUsedlogmeinProperlydocumentedTwilioOfferedthesurveyChecked tosee if thedevice wasthrottledUpdatedDNSsettingsMentionedthecorrectgreetingFactoryreset therouterValidatedthecustomervia TOPSExhausted allpossibletroubleshootingstepsAskedprobingquestionConnectedmultipledevicesRecappedthe callUsed theHelixlandingpageUsedPerformanceHelix articleExpressedcompassionHelpeda peerUSCCOnboardingcallRepositionedthe routerUsed therequiredtemplate forchat supportSwitchedfrom 5Gto 4GAsked fortransferapprovalUsed theroutermanualCollectedthe routerMDNConfirmeddatausage inCxMTier2 callCreatedRemedyTicketCheckedfor anoutageDe-escalatedthecustomerReassuredthecustomerResolvedtheissue(s)Pulledthe simCreatedPosterTicketUsedConnectivityHelix articlePosted asuccesscall inchatUsedlogmeinProperlydocumentedTwilioOfferedthesurveyChecked tosee if thedevice wasthrottledUpdatedDNSsettingsMentionedthecorrectgreetingFactoryreset therouterValidatedthecustomervia TOPSExhausted allpossibletroubleshootingstepsAskedprobingquestionConnectedmultipledevicesRecappedthe callUsed theHelixlandingpageUsedPerformanceHelix articleExpressedcompassionHelpeda peerUSCCOnboardingcall

USCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Repositioned the router
  2. Used the required template for chat support
  3. Switched from 5G to 4G
  4. Asked for transfer approval
  5. Used the router manual
  6. Collected the router MDN
  7. Confirmed data usage in CxM
  8. Tier 2 call
  9. Created Remedy Ticket
  10. Checked for an outage
  11. De-escalated the customer
  12. Reassured the customer
  13. Resolved the issue(s)
  14. Pulled the sim
  15. Created Poster Ticket
  16. Used Connectivity Helix article
  17. Posted a success call in chat
  18. Used logme in
  19. Properly documented Twilio
  20. Offered the survey
  21. Checked to see if the device was throttled
  22. Updated DNS settings
  23. Mentioned the correct greeting
  24. Factory reset the router
  25. Validated the customer via TOPS
  26. Exhausted all possible troubleshooting steps
  27. Asked probing question
  28. Connected multiple devices
  29. Recapped the call
  30. Used the Helix landing page
  31. Used Performance Helix article
  32. Expressed compassion
  33. Helped a peer
  34. USCC Onboarding call