Checked tosee if thedevice wasthrottledUsed theroutermanualHelpeda peerUsed theHelixlandingpageUsedlogmeinRecappedthe callFactoryreset therouterSwitchedfrom 5Gto 4GPulledthe simUsedPerformanceHelix articleCollectedthe routerMDNTier2 callCreatedPosterTicketUpdatedDNSsettingsReassuredthecustomerExpressedcompassionConfirmeddatausage inCxMConnectedmultipledevicesPosted asuccesscall inchatAsked fortransferapprovalUSCCOnboardingcallCheckedfor anoutageDe-escalatedthecustomerUsedConnectivityHelix articleUsed therequiredtemplate forchat supportProperlydocumentedTwilioValidatedthecustomervia TOPSResolvedtheissue(s)Repositionedthe routerMentionedthecorrectgreetingOfferedthesurveyAskedprobingquestionCreatedRemedyTicketExhausted allpossibletroubleshootingstepsChecked tosee if thedevice wasthrottledUsed theroutermanualHelpeda peerUsed theHelixlandingpageUsedlogmeinRecappedthe callFactoryreset therouterSwitchedfrom 5Gto 4GPulledthe simUsedPerformanceHelix articleCollectedthe routerMDNTier2 callCreatedPosterTicketUpdatedDNSsettingsReassuredthecustomerExpressedcompassionConfirmeddatausage inCxMConnectedmultipledevicesPosted asuccesscall inchatAsked fortransferapprovalUSCCOnboardingcallCheckedfor anoutageDe-escalatedthecustomerUsedConnectivityHelix articleUsed therequiredtemplate forchat supportProperlydocumentedTwilioValidatedthecustomervia TOPSResolvedtheissue(s)Repositionedthe routerMentionedthecorrectgreetingOfferedthesurveyAskedprobingquestionCreatedRemedyTicketExhausted allpossibletroubleshootingsteps

USCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked to see if the device was throttled
  2. Used the router manual
  3. Helped a peer
  4. Used the Helix landing page
  5. Used logme in
  6. Recapped the call
  7. Factory reset the router
  8. Switched from 5G to 4G
  9. Pulled the sim
  10. Used Performance Helix article
  11. Collected the router MDN
  12. Tier 2 call
  13. Created Poster Ticket
  14. Updated DNS settings
  15. Reassured the customer
  16. Expressed compassion
  17. Confirmed data usage in CxM
  18. Connected multiple devices
  19. Posted a success call in chat
  20. Asked for transfer approval
  21. USCC Onboarding call
  22. Checked for an outage
  23. De-escalated the customer
  24. Used Connectivity Helix article
  25. Used the required template for chat support
  26. Properly documented Twilio
  27. Validated the customer via TOPS
  28. Resolved the issue(s)
  29. Repositioned the router
  30. Mentioned the correct greeting
  31. Offered the survey
  32. Asked probing question
  33. Created Remedy Ticket
  34. Exhausted all possible troubleshooting steps