UpdatedDNSsettingsAsked fortransferapprovalExpressedcompassionUsed theHelixlandingpageResolvedtheissue(s)ConnectedmultipledevicesValidatedthecustomervia TOPSCreatedRemedyTicketUsed therequiredtemplate forchat supportOfferedthesurveyUsedConnectivityHelix articleExhausted allpossibletroubleshootingstepsRepositionedthe routerReassuredthecustomerProperlydocumentedTwilioTier2 callChecked tosee if thedevice wasthrottledDe-escalatedthecustomerCreatedPosterTicketUsedlogmeinConfirmeddatausage inCxMFactoryreset therouterCollectedthe routerMDNCheckedfor anoutagePulledthe simAskedprobingquestionRecappedthe callMentionedthecorrectgreetingUsedPerformanceHelix articleUsed theroutermanualSwitchedfrom 5Gto 4GHelpeda peerUSCCOnboardingcallPosted asuccesscall inchatUpdatedDNSsettingsAsked fortransferapprovalExpressedcompassionUsed theHelixlandingpageResolvedtheissue(s)ConnectedmultipledevicesValidatedthecustomervia TOPSCreatedRemedyTicketUsed therequiredtemplate forchat supportOfferedthesurveyUsedConnectivityHelix articleExhausted allpossibletroubleshootingstepsRepositionedthe routerReassuredthecustomerProperlydocumentedTwilioTier2 callChecked tosee if thedevice wasthrottledDe-escalatedthecustomerCreatedPosterTicketUsedlogmeinConfirmeddatausage inCxMFactoryreset therouterCollectedthe routerMDNCheckedfor anoutagePulledthe simAskedprobingquestionRecappedthe callMentionedthecorrectgreetingUsedPerformanceHelix articleUsed theroutermanualSwitchedfrom 5Gto 4GHelpeda peerUSCCOnboardingcallPosted asuccesscall inchat

USCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Updated DNS settings
  2. Asked for transfer approval
  3. Expressed compassion
  4. Used the Helix landing page
  5. Resolved the issue(s)
  6. Connected multiple devices
  7. Validated the customer via TOPS
  8. Created Remedy Ticket
  9. Used the required template for chat support
  10. Offered the survey
  11. Used Connectivity Helix article
  12. Exhausted all possible troubleshooting steps
  13. Repositioned the router
  14. Reassured the customer
  15. Properly documented Twilio
  16. Tier 2 call
  17. Checked to see if the device was throttled
  18. De-escalated the customer
  19. Created Poster Ticket
  20. Used logme in
  21. Confirmed data usage in CxM
  22. Factory reset the router
  23. Collected the router MDN
  24. Checked for an outage
  25. Pulled the sim
  26. Asked probing question
  27. Recapped the call
  28. Mentioned the correct greeting
  29. Used Performance Helix article
  30. Used the router manual
  31. Switched from 5G to 4G
  32. Helped a peer
  33. USCC Onboarding call
  34. Posted a success call in chat