Posted asuccesscall inchatPulledthe simCreatedRemedyTicketHelpeda peerMentionedthecorrectgreetingDe-escalatedthecustomerUsed theroutermanualConnectedmultipledevicesUpdatedDNSsettingsExhausted allpossibletroubleshootingstepsReassuredthecustomerAsked fortransferapprovalTier2 callAskedprobingquestionCreatedPosterTicketSwitchedfrom 5Gto 4GFactoryreset therouterOfferedthesurveyUsedConnectivityHelix articleValidatedthecustomervia TOPSChecked tosee if thedevice wasthrottledCollectedthe routerMDNExpressedcompassionUSCCOnboardingcallRecappedthe callUsed therequiredtemplate forchat supportCheckedfor anoutageUsedlogmeinUsedPerformanceHelix articleConfirmeddatausage inCxMRepositionedthe routerProperlydocumentedTwilioUsed theHelixlandingpageResolvedtheissue(s)Posted asuccesscall inchatPulledthe simCreatedRemedyTicketHelpeda peerMentionedthecorrectgreetingDe-escalatedthecustomerUsed theroutermanualConnectedmultipledevicesUpdatedDNSsettingsExhausted allpossibletroubleshootingstepsReassuredthecustomerAsked fortransferapprovalTier2 callAskedprobingquestionCreatedPosterTicketSwitchedfrom 5Gto 4GFactoryreset therouterOfferedthesurveyUsedConnectivityHelix articleValidatedthecustomervia TOPSChecked tosee if thedevice wasthrottledCollectedthe routerMDNExpressedcompassionUSCCOnboardingcallRecappedthe callUsed therequiredtemplate forchat supportCheckedfor anoutageUsedlogmeinUsedPerformanceHelix articleConfirmeddatausage inCxMRepositionedthe routerProperlydocumentedTwilioUsed theHelixlandingpageResolvedtheissue(s)

USCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Posted a success call in chat
  2. Pulled the sim
  3. Created Remedy Ticket
  4. Helped a peer
  5. Mentioned the correct greeting
  6. De-escalated the customer
  7. Used the router manual
  8. Connected multiple devices
  9. Updated DNS settings
  10. Exhausted all possible troubleshooting steps
  11. Reassured the customer
  12. Asked for transfer approval
  13. Tier 2 call
  14. Asked probing question
  15. Created Poster Ticket
  16. Switched from 5G to 4G
  17. Factory reset the router
  18. Offered the survey
  19. Used Connectivity Helix article
  20. Validated the customer via TOPS
  21. Checked to see if the device was throttled
  22. Collected the router MDN
  23. Expressed compassion
  24. USCC Onboarding call
  25. Recapped the call
  26. Used the required template for chat support
  27. Checked for an outage
  28. Used logme in
  29. Used Performance Helix article
  30. Confirmed data usage in CxM
  31. Repositioned the router
  32. Properly documented Twilio
  33. Used the Helix landing page
  34. Resolved the issue(s)