UsedConnectivityHelix articleHelpeda peerExhausted allpossibletroubleshootingstepsMentionedthecorrectgreetingUsedPerformanceHelix articleCreatedRemedyTicketProperlydocumentedTwilioTier2 callUsed theHelixlandingpageReassuredthecustomerRepositionedthe routerCreatedPosterTicketExpressedcompassionChecked tosee if thedevice wasthrottledFactoryreset therouterConnectedmultipledevicesDe-escalatedthecustomerRecappedthe callUpdatedDNSsettingsPosted asuccesscall inchatCheckedfor anoutageSwitchedfrom 5Gto 4GConfirmeddatausage inCxMUsed theroutermanualCollectedthe routerMDNUSCCOnboardingcallResolvedtheissue(s)Pulledthe simValidatedthecustomervia TOPSUsedlogmeinAskedprobingquestionUsed therequiredtemplate forchat supportAsked fortransferapprovalOfferedthesurveyUsedConnectivityHelix articleHelpeda peerExhausted allpossibletroubleshootingstepsMentionedthecorrectgreetingUsedPerformanceHelix articleCreatedRemedyTicketProperlydocumentedTwilioTier2 callUsed theHelixlandingpageReassuredthecustomerRepositionedthe routerCreatedPosterTicketExpressedcompassionChecked tosee if thedevice wasthrottledFactoryreset therouterConnectedmultipledevicesDe-escalatedthecustomerRecappedthe callUpdatedDNSsettingsPosted asuccesscall inchatCheckedfor anoutageSwitchedfrom 5Gto 4GConfirmeddatausage inCxMUsed theroutermanualCollectedthe routerMDNUSCCOnboardingcallResolvedtheissue(s)Pulledthe simValidatedthecustomervia TOPSUsedlogmeinAskedprobingquestionUsed therequiredtemplate forchat supportAsked fortransferapprovalOfferedthesurvey

USCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Connectivity Helix article
  2. Helped a peer
  3. Exhausted all possible troubleshooting steps
  4. Mentioned the correct greeting
  5. Used Performance Helix article
  6. Created Remedy Ticket
  7. Properly documented Twilio
  8. Tier 2 call
  9. Used the Helix landing page
  10. Reassured the customer
  11. Repositioned the router
  12. Created Poster Ticket
  13. Expressed compassion
  14. Checked to see if the device was throttled
  15. Factory reset the router
  16. Connected multiple devices
  17. De-escalated the customer
  18. Recapped the call
  19. Updated DNS settings
  20. Posted a success call in chat
  21. Checked for an outage
  22. Switched from 5G to 4G
  23. Confirmed data usage in CxM
  24. Used the router manual
  25. Collected the router MDN
  26. USCC Onboarding call
  27. Resolved the issue(s)
  28. Pulled the sim
  29. Validated the customer via TOPS
  30. Used logme in
  31. Asked probing question
  32. Used the required template for chat support
  33. Asked for transfer approval
  34. Offered the survey