Checkedfor anoutageUsedConnectivityHelix articleConfirmeddatausage inCxMRecappedthe callUsed theroutermanualCollectedthe routerMDNCreatedPosterTicketUsed theHelixlandingpageConnectedmultipledevicesProperlydocumentedTwilioExhausted allpossibletroubleshootingstepsOfferedthesurveyResolvedtheissue(s)Helpeda peerReassuredthecustomerUsedlogmeinFactoryreset therouterValidatedthecustomervia TOPSUsedPerformanceHelix articleUSCCOnboardingcallCreatedRemedyTicketUsed therequiredtemplate forchat supportRepositionedthe routerUpdatedDNSsettingsExpressedcompassionTier2 callSwitchedfrom 5Gto 4GAskedprobingquestionAsked fortransferapprovalPosted asuccesscall inchatMentionedthecorrectgreetingDe-escalatedthecustomerPulledthe simChecked tosee if thedevice wasthrottledCheckedfor anoutageUsedConnectivityHelix articleConfirmeddatausage inCxMRecappedthe callUsed theroutermanualCollectedthe routerMDNCreatedPosterTicketUsed theHelixlandingpageConnectedmultipledevicesProperlydocumentedTwilioExhausted allpossibletroubleshootingstepsOfferedthesurveyResolvedtheissue(s)Helpeda peerReassuredthecustomerUsedlogmeinFactoryreset therouterValidatedthecustomervia TOPSUsedPerformanceHelix articleUSCCOnboardingcallCreatedRemedyTicketUsed therequiredtemplate forchat supportRepositionedthe routerUpdatedDNSsettingsExpressedcompassionTier2 callSwitchedfrom 5Gto 4GAskedprobingquestionAsked fortransferapprovalPosted asuccesscall inchatMentionedthecorrectgreetingDe-escalatedthecustomerPulledthe simChecked tosee if thedevice wasthrottled

USCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked for an outage
  2. Used Connectivity Helix article
  3. Confirmed data usage in CxM
  4. Recapped the call
  5. Used the router manual
  6. Collected the router MDN
  7. Created Poster Ticket
  8. Used the Helix landing page
  9. Connected multiple devices
  10. Properly documented Twilio
  11. Exhausted all possible troubleshooting steps
  12. Offered the survey
  13. Resolved the issue(s)
  14. Helped a peer
  15. Reassured the customer
  16. Used logme in
  17. Factory reset the router
  18. Validated the customer via TOPS
  19. Used Performance Helix article
  20. USCC Onboarding call
  21. Created Remedy Ticket
  22. Used the required template for chat support
  23. Repositioned the router
  24. Updated DNS settings
  25. Expressed compassion
  26. Tier 2 call
  27. Switched from 5G to 4G
  28. Asked probing question
  29. Asked for transfer approval
  30. Posted a success call in chat
  31. Mentioned the correct greeting
  32. De-escalated the customer
  33. Pulled the sim
  34. Checked to see if the device was throttled