AskedprobingquestionAsked fortransferapprovalCollectedthe routerMDNTier2 callSwitchedfrom 5Gto 4GResolvedtheissue(s)Checked tosee if thedevice wasthrottledUsedlogmeinUsedPerformanceHelix articlePulledthe simConnectedmultipledevicesMentionedthecorrectgreetingUsedConnectivityHelix articleUpdatedDNSsettingsValidatedthecustomervia TOPSUsed theroutermanualOfferedthesurveyDe-escalatedthecustomerCreatedPosterTicketCreatedRemedyTicketUsed therequiredtemplate forchat supportConfirmeddatausage inCxMExpressedcompassionFactoryreset therouterUsed theHelixlandingpageCheckedfor anoutageRepositionedthe routerProperlydocumentedTwilioUSCCOnboardingcallHelpeda peerExhausted allpossibletroubleshootingstepsRecappedthe callPosted asuccesscall inchatReassuredthecustomerAskedprobingquestionAsked fortransferapprovalCollectedthe routerMDNTier2 callSwitchedfrom 5Gto 4GResolvedtheissue(s)Checked tosee if thedevice wasthrottledUsedlogmeinUsedPerformanceHelix articlePulledthe simConnectedmultipledevicesMentionedthecorrectgreetingUsedConnectivityHelix articleUpdatedDNSsettingsValidatedthecustomervia TOPSUsed theroutermanualOfferedthesurveyDe-escalatedthecustomerCreatedPosterTicketCreatedRemedyTicketUsed therequiredtemplate forchat supportConfirmeddatausage inCxMExpressedcompassionFactoryreset therouterUsed theHelixlandingpageCheckedfor anoutageRepositionedthe routerProperlydocumentedTwilioUSCCOnboardingcallHelpeda peerExhausted allpossibletroubleshootingstepsRecappedthe callPosted asuccesscall inchatReassuredthecustomer

USCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked probing question
  2. Asked for transfer approval
  3. Collected the router MDN
  4. Tier 2 call
  5. Switched from 5G to 4G
  6. Resolved the issue(s)
  7. Checked to see if the device was throttled
  8. Used logme in
  9. Used Performance Helix article
  10. Pulled the sim
  11. Connected multiple devices
  12. Mentioned the correct greeting
  13. Used Connectivity Helix article
  14. Updated DNS settings
  15. Validated the customer via TOPS
  16. Used the router manual
  17. Offered the survey
  18. De-escalated the customer
  19. Created Poster Ticket
  20. Created Remedy Ticket
  21. Used the required template for chat support
  22. Confirmed data usage in CxM
  23. Expressed compassion
  24. Factory reset the router
  25. Used the Helix landing page
  26. Checked for an outage
  27. Repositioned the router
  28. Properly documented Twilio
  29. USCC Onboarding call
  30. Helped a peer
  31. Exhausted all possible troubleshooting steps
  32. Recapped the call
  33. Posted a success call in chat
  34. Reassured the customer