UsedConnectivityHelix articleCreatedRemedyTicketAskedprobingquestionReassuredthecustomerHelpeda peerTier2 callRepositionedthe routerConnectedmultipledevicesCollectedthe routerMDNSwitchedfrom 5Gto 4GDe-escalatedthecustomerExpressedcompassionOfferedthesurveyUsedlogmeinExhausted allpossibletroubleshootingstepsMentionedthecorrectgreetingUsed therequiredtemplate forchat supportChecked tosee if thedevice wasthrottledUsed theHelixlandingpageCheckedfor anoutageConfirmeddatausage inCxMAsked fortransferapprovalCreatedPosterTicketUsed theroutermanualUpdatedDNSsettingsPosted asuccesscall inchatResolvedtheissue(s)Pulledthe simUSCCOnboardingcallFactoryreset therouterValidatedthecustomervia TOPSRecappedthe callUsedPerformanceHelix articleProperlydocumentedTwilioUsedConnectivityHelix articleCreatedRemedyTicketAskedprobingquestionReassuredthecustomerHelpeda peerTier2 callRepositionedthe routerConnectedmultipledevicesCollectedthe routerMDNSwitchedfrom 5Gto 4GDe-escalatedthecustomerExpressedcompassionOfferedthesurveyUsedlogmeinExhausted allpossibletroubleshootingstepsMentionedthecorrectgreetingUsed therequiredtemplate forchat supportChecked tosee if thedevice wasthrottledUsed theHelixlandingpageCheckedfor anoutageConfirmeddatausage inCxMAsked fortransferapprovalCreatedPosterTicketUsed theroutermanualUpdatedDNSsettingsPosted asuccesscall inchatResolvedtheissue(s)Pulledthe simUSCCOnboardingcallFactoryreset therouterValidatedthecustomervia TOPSRecappedthe callUsedPerformanceHelix articleProperlydocumentedTwilio

USCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Connectivity Helix article
  2. Created Remedy Ticket
  3. Asked probing question
  4. Reassured the customer
  5. Helped a peer
  6. Tier 2 call
  7. Repositioned the router
  8. Connected multiple devices
  9. Collected the router MDN
  10. Switched from 5G to 4G
  11. De-escalated the customer
  12. Expressed compassion
  13. Offered the survey
  14. Used logme in
  15. Exhausted all possible troubleshooting steps
  16. Mentioned the correct greeting
  17. Used the required template for chat support
  18. Checked to see if the device was throttled
  19. Used the Helix landing page
  20. Checked for an outage
  21. Confirmed data usage in CxM
  22. Asked for transfer approval
  23. Created Poster Ticket
  24. Used the router manual
  25. Updated DNS settings
  26. Posted a success call in chat
  27. Resolved the issue(s)
  28. Pulled the sim
  29. USCC Onboarding call
  30. Factory reset the router
  31. Validated the customer via TOPS
  32. Recapped the call
  33. Used Performance Helix article
  34. Properly documented Twilio