Recappedthe callCreatedRemedyTicketChecked tosee if thedevice wasthrottledPosted asuccesscall inchatResolvedtheissue(s)Used therequiredtemplate forchat supportExpressedcompassionUsedPerformanceHelix articleDe-escalatedthecustomerHelpeda peerValidatedthecustomervia TOPSUsed theroutermanualConfirmeddatausage inCxMExhausted allpossibletroubleshootingstepsOfferedthesurveyAsked fortransferapprovalReassuredthecustomerUsedlogmeinMentionedthecorrectgreetingAskedprobingquestionCollectedthe routerMDNUsed theHelixlandingpageCheckedfor anoutageUsedConnectivityHelix articleSwitchedfrom 5Gto 4GPulledthe simCreatedPosterTicketTier2 callProperlydocumentedTwilioConnectedmultipledevicesUSCCOnboardingcallUpdatedDNSsettingsFactoryreset therouterRepositionedthe routerRecappedthe callCreatedRemedyTicketChecked tosee if thedevice wasthrottledPosted asuccesscall inchatResolvedtheissue(s)Used therequiredtemplate forchat supportExpressedcompassionUsedPerformanceHelix articleDe-escalatedthecustomerHelpeda peerValidatedthecustomervia TOPSUsed theroutermanualConfirmeddatausage inCxMExhausted allpossibletroubleshootingstepsOfferedthesurveyAsked fortransferapprovalReassuredthecustomerUsedlogmeinMentionedthecorrectgreetingAskedprobingquestionCollectedthe routerMDNUsed theHelixlandingpageCheckedfor anoutageUsedConnectivityHelix articleSwitchedfrom 5Gto 4GPulledthe simCreatedPosterTicketTier2 callProperlydocumentedTwilioConnectedmultipledevicesUSCCOnboardingcallUpdatedDNSsettingsFactoryreset therouterRepositionedthe router

USCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recapped the call
  2. Created Remedy Ticket
  3. Checked to see if the device was throttled
  4. Posted a success call in chat
  5. Resolved the issue(s)
  6. Used the required template for chat support
  7. Expressed compassion
  8. Used Performance Helix article
  9. De-escalated the customer
  10. Helped a peer
  11. Validated the customer via TOPS
  12. Used the router manual
  13. Confirmed data usage in CxM
  14. Exhausted all possible troubleshooting steps
  15. Offered the survey
  16. Asked for transfer approval
  17. Reassured the customer
  18. Used logme in
  19. Mentioned the correct greeting
  20. Asked probing question
  21. Collected the router MDN
  22. Used the Helix landing page
  23. Checked for an outage
  24. Used Connectivity Helix article
  25. Switched from 5G to 4G
  26. Pulled the sim
  27. Created Poster Ticket
  28. Tier 2 call
  29. Properly documented Twilio
  30. Connected multiple devices
  31. USCC Onboarding call
  32. Updated DNS settings
  33. Factory reset the router
  34. Repositioned the router