USCCOnboardingcallRepositionedthe routerHelpeda peerMentionedthecorrectgreetingUsed theroutermanualRecappedthe callChecked tosee if thedevice wasthrottledUsedlogmeinUpdatedDNSsettingsDe-escalatedthecustomerPulledthe simResolvedtheissue(s)Checkedfor anoutageExpressedcompassionTier2 callFactoryreset therouterAsked fortransferapprovalCreatedRemedyTicketValidatedthecustomervia TOPSConfirmeddatausage inCxMOfferedthesurveyReassuredthecustomerExhausted allpossibletroubleshootingstepsUsed theHelixlandingpageUsedConnectivityHelix articleConnectedmultipledevicesProperlydocumentedTwilioCollectedthe routerMDNPosted asuccesscall inchatUsedPerformanceHelix articleCreatedPosterTicketUsed therequiredtemplate forchat supportAskedprobingquestionSwitchedfrom 5Gto 4GUSCCOnboardingcallRepositionedthe routerHelpeda peerMentionedthecorrectgreetingUsed theroutermanualRecappedthe callChecked tosee if thedevice wasthrottledUsedlogmeinUpdatedDNSsettingsDe-escalatedthecustomerPulledthe simResolvedtheissue(s)Checkedfor anoutageExpressedcompassionTier2 callFactoryreset therouterAsked fortransferapprovalCreatedRemedyTicketValidatedthecustomervia TOPSConfirmeddatausage inCxMOfferedthesurveyReassuredthecustomerExhausted allpossibletroubleshootingstepsUsed theHelixlandingpageUsedConnectivityHelix articleConnectedmultipledevicesProperlydocumentedTwilioCollectedthe routerMDNPosted asuccesscall inchatUsedPerformanceHelix articleCreatedPosterTicketUsed therequiredtemplate forchat supportAskedprobingquestionSwitchedfrom 5Gto 4G

USCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. USCC Onboarding call
  2. Repositioned the router
  3. Helped a peer
  4. Mentioned the correct greeting
  5. Used the router manual
  6. Recapped the call
  7. Checked to see if the device was throttled
  8. Used logme in
  9. Updated DNS settings
  10. De-escalated the customer
  11. Pulled the sim
  12. Resolved the issue(s)
  13. Checked for an outage
  14. Expressed compassion
  15. Tier 2 call
  16. Factory reset the router
  17. Asked for transfer approval
  18. Created Remedy Ticket
  19. Validated the customer via TOPS
  20. Confirmed data usage in CxM
  21. Offered the survey
  22. Reassured the customer
  23. Exhausted all possible troubleshooting steps
  24. Used the Helix landing page
  25. Used Connectivity Helix article
  26. Connected multiple devices
  27. Properly documented Twilio
  28. Collected the router MDN
  29. Posted a success call in chat
  30. Used Performance Helix article
  31. Created Poster Ticket
  32. Used the required template for chat support
  33. Asked probing question
  34. Switched from 5G to 4G