ProperlydocumentedTwilioConfirmeddatausage inCxMRepositionedthe routerUsed therequiredtemplate forchat supportExpressedcompassionExhausted allpossibletroubleshootingstepsFactoryreset therouterReassuredthecustomerHelpeda peerConnectedmultipledevicesUsedPerformanceHelix articleUsedlogmeinResolvedtheissue(s)Pulledthe simPosted asuccesscall inchatUsed theroutermanualChecked tosee if thedevice wasthrottledTier2 callUpdatedDNSsettingsAskedprobingquestionCreatedPosterTicketCreatedRemedyTicketMentionedthecorrectgreetingUsedConnectivityHelix articleOfferedthesurveyCheckedfor anoutageSwitchedfrom 5Gto 4GUSCCOnboardingcallUsed theHelixlandingpageCollectedthe routerMDNRecappedthe callDe-escalatedthecustomerAsked fortransferapprovalValidatedthecustomervia TOPSProperlydocumentedTwilioConfirmeddatausage inCxMRepositionedthe routerUsed therequiredtemplate forchat supportExpressedcompassionExhausted allpossibletroubleshootingstepsFactoryreset therouterReassuredthecustomerHelpeda peerConnectedmultipledevicesUsedPerformanceHelix articleUsedlogmeinResolvedtheissue(s)Pulledthe simPosted asuccesscall inchatUsed theroutermanualChecked tosee if thedevice wasthrottledTier2 callUpdatedDNSsettingsAskedprobingquestionCreatedPosterTicketCreatedRemedyTicketMentionedthecorrectgreetingUsedConnectivityHelix articleOfferedthesurveyCheckedfor anoutageSwitchedfrom 5Gto 4GUSCCOnboardingcallUsed theHelixlandingpageCollectedthe routerMDNRecappedthe callDe-escalatedthecustomerAsked fortransferapprovalValidatedthecustomervia TOPS

USCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. Properly documented Twilio
  2. Confirmed data usage in CxM
  3. Repositioned the router
  4. Used the required template for chat support
  5. Expressed compassion
  6. Exhausted all possible troubleshooting steps
  7. Factory reset the router
  8. Reassured the customer
  9. Helped a peer
  10. Connected multiple devices
  11. Used Performance Helix article
  12. Used logme in
  13. Resolved the issue(s)
  14. Pulled the sim
  15. Posted a success call in chat
  16. Used the router manual
  17. Checked to see if the device was throttled
  18. Tier 2 call
  19. Updated DNS settings
  20. Asked probing question
  21. Created Poster Ticket
  22. Created Remedy Ticket
  23. Mentioned the correct greeting
  24. Used Connectivity Helix article
  25. Offered the survey
  26. Checked for an outage
  27. Switched from 5G to 4G
  28. USCC Onboarding call
  29. Used the Helix landing page
  30. Collected the router MDN
  31. Recapped the call
  32. De-escalated the customer
  33. Asked for transfer approval
  34. Validated the customer via TOPS