De-escalatedthecustomerReassuredthecustomerPosted asuccesscall inchatUpdatedDNSsettingsCheckedfor anoutageMentionedthecorrectgreetingSwitchedfrom 5Gto 4GUSCCOnboardingcallRepositionedthe routerAskedprobingquestionRecappedthe callValidatedthecustomervia TOPSConnectedmultipledevicesChecked tosee if thedevice wasthrottledUsedConnectivityHelix articleCreatedRemedyTicketAsked fortransferapprovalUsedPerformanceHelix articleUsed therequiredtemplate forchat supportProperlydocumentedTwilioHelpeda peerConfirmeddatausage inCxMUsedlogmeinFactoryreset therouterResolvedtheissue(s)ExpressedcompassionCreatedPosterTicketPulledthe simExhausted allpossibletroubleshootingstepsOfferedthesurveyUsed theHelixlandingpageUsed theroutermanualCollectedthe routerMDNTier2 callDe-escalatedthecustomerReassuredthecustomerPosted asuccesscall inchatUpdatedDNSsettingsCheckedfor anoutageMentionedthecorrectgreetingSwitchedfrom 5Gto 4GUSCCOnboardingcallRepositionedthe routerAskedprobingquestionRecappedthe callValidatedthecustomervia TOPSConnectedmultipledevicesChecked tosee if thedevice wasthrottledUsedConnectivityHelix articleCreatedRemedyTicketAsked fortransferapprovalUsedPerformanceHelix articleUsed therequiredtemplate forchat supportProperlydocumentedTwilioHelpeda peerConfirmeddatausage inCxMUsedlogmeinFactoryreset therouterResolvedtheissue(s)ExpressedcompassionCreatedPosterTicketPulledthe simExhausted allpossibletroubleshootingstepsOfferedthesurveyUsed theHelixlandingpageUsed theroutermanualCollectedthe routerMDNTier2 call

USCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated the customer
  2. Reassured the customer
  3. Posted a success call in chat
  4. Updated DNS settings
  5. Checked for an outage
  6. Mentioned the correct greeting
  7. Switched from 5G to 4G
  8. USCC Onboarding call
  9. Repositioned the router
  10. Asked probing question
  11. Recapped the call
  12. Validated the customer via TOPS
  13. Connected multiple devices
  14. Checked to see if the device was throttled
  15. Used Connectivity Helix article
  16. Created Remedy Ticket
  17. Asked for transfer approval
  18. Used Performance Helix article
  19. Used the required template for chat support
  20. Properly documented Twilio
  21. Helped a peer
  22. Confirmed data usage in CxM
  23. Used logme in
  24. Factory reset the router
  25. Resolved the issue(s)
  26. Expressed compassion
  27. Created Poster Ticket
  28. Pulled the sim
  29. Exhausted all possible troubleshooting steps
  30. Offered the survey
  31. Used the Helix landing page
  32. Used the router manual
  33. Collected the router MDN
  34. Tier 2 call