De-escalatedthecustomerResolvedtheissue(s)Switchedfrom 5Gto 4GUpdatedDNSsettingsCheckedfor anoutageUsed theroutermanualValidatedthecustomervia TOPSExpressedcompassionCollectedthe routerMDNConnectedmultipledevicesConfirmeddatausage inCxMExhausted allpossibletroubleshootingstepsChecked tosee if thedevice wasthrottledUsedPerformanceHelix articleRecappedthe callHelpeda peerPulledthe simUsed therequiredtemplate forchat supportReassuredthecustomerAskedprobingquestionCreatedRemedyTicketFactoryreset therouterUsed theHelixlandingpageAsked fortransferapprovalOfferedthesurveyUSCCOnboardingcallRepositionedthe routerProperlydocumentedTwilioUsedlogmeinMentionedthecorrectgreetingUsedConnectivityHelix articleCreatedPosterTicketTier2 callPosted asuccesscall inchatDe-escalatedthecustomerResolvedtheissue(s)Switchedfrom 5Gto 4GUpdatedDNSsettingsCheckedfor anoutageUsed theroutermanualValidatedthecustomervia TOPSExpressedcompassionCollectedthe routerMDNConnectedmultipledevicesConfirmeddatausage inCxMExhausted allpossibletroubleshootingstepsChecked tosee if thedevice wasthrottledUsedPerformanceHelix articleRecappedthe callHelpeda peerPulledthe simUsed therequiredtemplate forchat supportReassuredthecustomerAskedprobingquestionCreatedRemedyTicketFactoryreset therouterUsed theHelixlandingpageAsked fortransferapprovalOfferedthesurveyUSCCOnboardingcallRepositionedthe routerProperlydocumentedTwilioUsedlogmeinMentionedthecorrectgreetingUsedConnectivityHelix articleCreatedPosterTicketTier2 callPosted asuccesscall inchat

USCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated the customer
  2. Resolved the issue(s)
  3. Switched from 5G to 4G
  4. Updated DNS settings
  5. Checked for an outage
  6. Used the router manual
  7. Validated the customer via TOPS
  8. Expressed compassion
  9. Collected the router MDN
  10. Connected multiple devices
  11. Confirmed data usage in CxM
  12. Exhausted all possible troubleshooting steps
  13. Checked to see if the device was throttled
  14. Used Performance Helix article
  15. Recapped the call
  16. Helped a peer
  17. Pulled the sim
  18. Used the required template for chat support
  19. Reassured the customer
  20. Asked probing question
  21. Created Remedy Ticket
  22. Factory reset the router
  23. Used the Helix landing page
  24. Asked for transfer approval
  25. Offered the survey
  26. USCC Onboarding call
  27. Repositioned the router
  28. Properly documented Twilio
  29. Used logme in
  30. Mentioned the correct greeting
  31. Used Connectivity Helix article
  32. Created Poster Ticket
  33. Tier 2 call
  34. Posted a success call in chat