(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
pt asks why you need DOB
patient thanks you by name
figure out who called a pt when they don't know and there are no chart notes/flags
transfer pt to MA
caller helped in under 1 minute
connect new pt to a scheduler on first call
Call from SX center
told pt to have a great/ good/etc day
ER f/u
Remained calm with an upset patient
Apologized when appropriate
Help with a work note
transfer to PM scheduler
patient/caller puts you on hold
Pt says "I don't need a referral." for Brain and Spine or WC
Used the patients name
Call from CHOMP
"Thank you
for calling Monterey Spine and Joint"
took lunch exactly at scheduled time
pt calls to tell us they're running late after their appt time.
