(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pt says "I don't need a referral." for Brain and Spine or WC
"Thank you
for calling Monterey Spine and Joint"
caller helped in under 1 minute
Call from SX center
Defused a frustrated patient
told pt to have a great/ good/etc day
patient thanks you by name
Remained calm with an upset patient
Apologized when appropriate
help pt with Rx/Rx-refill
connect new pt to a scheduler on first call
Let patient know about the portal
transfer to PM scheduler
ER f/u
figure out who called a pt when they don't know and there are no chart notes/flags
Call from CHOMP
pt calls to tell us they're running late after their appt time.
