(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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help pt with Rx/Rx-refill
caller helped in under 1 minute
Used the patients name
Call from CHOMP
transfer to PM scheduler
took lunch exactly at scheduled time
patient/caller puts you on hold
Let patient know about the portal
Call from SX center
transfer pt to MA
told pt to have a great/ good/etc day
pt calls to tell us they're running late after their appt time.
Help with a work note
Help a lost pt find the clinic
pt asks why you need DOB
"Thank you
for calling Monterey Spine and Joint"
Pt says "I don't need a referral." for Brain and Spine or WC
ER f/u
connect new pt to a scheduler on first call
patient thanks you by name
Remained calm with an upset patient
figure out who called a pt when they don't know and there are no chart notes/flags
