(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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transfer pt to MA
transfer to PM scheduler
figure out who called a pt when they don't know and there are no chart notes/flags
ER f/u
took lunch exactly at scheduled time
patient/caller puts you on hold
Call from CHOMP
help pt with Rx/Rx-refill
Help with a work note
"Thank you
for calling Monterey Spine and Joint"
Defused a frustrated patient
pt calls to tell us they're running late after their appt time.
Remained calm with an upset patient
Let patient know about the portal
Call from SX center
Help a lost pt find the clinic
Used the patients name
told pt to have a great/ good/etc day
Apologized when appropriate
patient thanks you by name
caller helped in under 1 minute
connect new pt to a scheduler on first call
Pt says "I don't need a referral." for Brain and Spine or WC
