Pt says "I don'tneed a referral."for Brain andSpine or WC  help ptwithRx/Rx-refill Used thepatientsname took lunchexactly atscheduledtimeRemainedcalm withan upsetpatient pt askswhy youneedDOB pt calls to tellus they'rerunning lateafter their appttime.  Defused afrustratedpatient figure out whocalled a pt whenthey don't knowand there are nochart notes/flagsHelp alost pt findthe clinicERf/u  "Thank youfor callingMonterey Spineand Joint" transferto PMscheduler told pt tohave a great/good/etc day connectnew pt to ascheduleron first call Let patientknowabout theportal transferpt toMA patientthanksyou bynameCall fromSXcenter Apologizedwhenappropriate Help witha worknote patient/callerputs you onhold CallfromCHOMP callerhelped inunder 1minute Pt says "I don'tneed a referral."for Brain andSpine or WC  help ptwithRx/Rx-refill Used thepatientsname took lunchexactly atscheduledtimeRemainedcalm withan upsetpatient pt askswhy youneedDOB pt calls to tellus they'rerunning lateafter their appttime.  Defused afrustratedpatient figure out whocalled a pt whenthey don't knowand there are nochart notes/flagsHelp alost pt findthe clinicERf/u  "Thank youfor callingMonterey Spineand Joint" transferto PMscheduler told pt tohave a great/good/etc day connectnew pt to ascheduleron first call Let patientknowabout theportal transferpt toMA patientthanksyou bynameCall fromSXcenter Apologizedwhenappropriate Help witha worknote patient/callerputs you onhold CallfromCHOMP callerhelped inunder 1minute

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt says "I don't need a referral." for Brain and Spine or WC
  2. help pt with Rx/Rx-refill
  3. Used the patients name
  4. took lunch exactly at scheduled time
  5. Remained calm with an upset patient
  6. pt asks why you need DOB
  7. pt calls to tell us they're running late after their appt time.
  8. Defused a frustrated patient
  9. figure out who called a pt when they don't know and there are no chart notes/flags
  10. Help a lost pt find the clinic
  11. ER f/u
  12. "Thank you for calling Monterey Spine and Joint"
  13. transfer to PM scheduler
  14. told pt to have a great/ good/etc day
  15. connect new pt to a scheduler on first call
  16. Let patient know about the portal
  17. transfer pt to MA
  18. patient thanks you by name
  19. Call from SX center
  20. Apologized when appropriate
  21. Help with a work note
  22. patient/caller puts you on hold
  23. Call from CHOMP
  24. caller helped in under 1 minute