(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Call from SX center
Call from CHOMP
caller helped in under 1 minute
transfer to PM scheduler
Pt says "I don't need a referral." for Brain and Spine or WC
transfer pt to MA
told pt to have a great/ good/etc day
Help a lost pt find the clinic
Apologized when appropriate
took lunch exactly at scheduled time
help pt with Rx/Rx-refill
ER f/u
"Thank you
for calling Monterey Spine and Joint"
patient/caller puts you on hold
figure out who called a pt when they don't know and there are no chart notes/flags
connect new pt to a scheduler on first call
Defused a frustrated patient
Remained calm with an upset patient
Let patient know about the portal
pt asks why you need DOB
Help with a work note
Used the patients name
pt calls to tell us they're running late after their appt time.
