(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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connect new pt to a scheduler on first call
pt asks why you need DOB
Defused a frustrated patient
patient thanks you by name
Call from SX center
took lunch exactly at scheduled time
figure out who called a pt when they don't know and there are no chart notes/flags
patient/caller puts you on hold
told pt to have a great/ good/etc day
help pt with Rx/Rx-refill
Apologized when appropriate
Remained calm with an upset patient
transfer to PM scheduler
Call from CHOMP
transfer pt to MA
Help a lost pt find the clinic
ER f/u
"Thank you
for calling Monterey Spine and Joint"
Let patient know about the portal
Used the patients name
caller helped in under 1 minute
Help with a work note
pt calls to tell us they're running late after their appt time.
Pt says "I don't need a referral." for Brain and Spine or WC
