(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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pt asks why you need DOB
Help with a work note
Apologized when appropriate
caller helped in under 1 minute
Let patient know about the portal
"Thank you
for calling Monterey Spine and Joint"
figure out who called a pt when they don't know and there are no chart notes/flags
transfer to PM scheduler
took lunch exactly at scheduled time
Defused a frustrated patient
Pt says "I don't need a referral." for Brain and Spine or WC
Remained calm with an upset patient
ER f/u
Call from SX center
transfer pt to MA
patient/caller puts you on hold
patient thanks you by name
help pt with Rx/Rx-refill
connect new pt to a scheduler on first call
Help a lost pt find the clinic
pt calls to tell us they're running late after their appt time.
