(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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transfer pt to MA
connect new pt to a scheduler on first call
"Thank you
for calling Monterey Spine and Joint"
patient/caller puts you on hold
Remained calm with an upset patient
Help a lost pt find the clinic
help pt with Rx/Rx-refill
Apologized when appropriate
Let patient know about the portal
patient thanks you by name
Defused a frustrated patient
Call from CHOMP
Help with a work note
told pt to have a great/ good/etc day
ER f/u
Call from SX center
transfer to PM scheduler
Pt says "I don't need a referral." for Brain and Spine or WC
took lunch exactly at scheduled time
figure out who called a pt when they don't know and there are no chart notes/flags
Used the patients name
pt calls to tell us they're running late after their appt time.
