(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Thank you
for calling Monterey Spine and Joint"
ER f/u
Pt says "I don't need a referral." for Brain and Spine or WC
transfer pt to MA
Apologized when appropriate
took lunch exactly at scheduled time
patient thanks you by name
Call from CHOMP
Help a lost pt find the clinic
Remained calm with an upset patient
Call from SX center
pt asks why you need DOB
told pt to have a great/ good/etc day
help pt with Rx/Rx-refill
Help with a work note
Defused a frustrated patient
patient/caller puts you on hold
figure out who called a pt when they don't know and there are no chart notes/flags
Let patient know about the portal
caller helped in under 1 minute
Used the patients name
transfer to PM scheduler
connect new pt to a scheduler on first call
pt calls to tell us they're running late after their appt time.
