"Thank youfor callingMonterey Spineand Joint" transferto PMscheduler  Pt says "I don'tneed a referral."for Brain andSpine or WC  Defused afrustratedpatient Help alost pt findthe clinicfigure out whocalled a pt whenthey don't knowand there are nochart notes/flagsCallfromCHOMP Used thepatientsname patient/callerputs you onhold Let patientknowabout theportal Call fromSXcenter connectnew pt to ascheduleron first call ERf/u told pt tohave a great/good/etc day Apologizedwhenappropriate help ptwithRx/Rx-refill pt calls to tellus they'rerunning lateafter their appttime.  callerhelped inunder 1minutept askswhy youneedDOB Remainedcalm withan upsetpatient took lunchexactly atscheduledtimeHelp witha worknote transferpt toMA patientthanksyou byname "Thank youfor callingMonterey Spineand Joint" transferto PMscheduler  Pt says "I don'tneed a referral."for Brain andSpine or WC  Defused afrustratedpatient Help alost pt findthe clinicfigure out whocalled a pt whenthey don't knowand there are nochart notes/flagsCallfromCHOMP Used thepatientsname patient/callerputs you onhold Let patientknowabout theportal Call fromSXcenter connectnew pt to ascheduleron first call ERf/u told pt tohave a great/good/etc day Apologizedwhenappropriate help ptwithRx/Rx-refill pt calls to tellus they'rerunning lateafter their appttime.  callerhelped inunder 1minutept askswhy youneedDOB Remainedcalm withan upsetpatient took lunchexactly atscheduledtimeHelp witha worknote transferpt toMA patientthanksyou byname

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Thank you for calling Monterey Spine and Joint"
  2. transfer to PM scheduler
  3. Pt says "I don't need a referral." for Brain and Spine or WC
  4. Defused a frustrated patient
  5. Help a lost pt find the clinic
  6. figure out who called a pt when they don't know and there are no chart notes/flags
  7. Call from CHOMP
  8. Used the patients name
  9. patient/caller puts you on hold
  10. Let patient know about the portal
  11. Call from SX center
  12. connect new pt to a scheduler on first call
  13. ER f/u
  14. told pt to have a great/ good/etc day
  15. Apologized when appropriate
  16. help pt with Rx/Rx-refill
  17. pt calls to tell us they're running late after their appt time.
  18. caller helped in under 1 minute
  19. pt asks why you need DOB
  20. Remained calm with an upset patient
  21. took lunch exactly at scheduled time
  22. Help with a work note
  23. transfer pt to MA
  24. patient thanks you by name