(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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told pt to have a great/ good/etc day
pt asks why you need DOB
Used the patients name
Let patient know about the portal
Call from SX center
"Thank you
for calling Monterey Spine and Joint"
took lunch exactly at scheduled time
pt calls to tell us they're running late after their appt time.
Apologized when appropriate
Remained calm with an upset patient
help pt with Rx/Rx-refill
Call from CHOMP
ER f/u
figure out who called a pt when they don't know and there are no chart notes/flags
caller helped in under 1 minute
connect new pt to a scheduler on first call
transfer to PM scheduler
patient/caller puts you on hold
Defused a frustrated patient
patient thanks you by name
Help a lost pt find the clinic
Pt says "I don't need a referral." for Brain and Spine or WC
