(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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told pt to have a great/ good/etc day
transfer pt to MA
connect new pt to a scheduler on first call
figure out who called a pt when they don't know and there are no chart notes/flags
patient thanks you by name
Call from CHOMP
took lunch exactly at scheduled time
Apologized when appropriate
ER f/u
Let patient know about the portal
Pt says "I don't need a referral." for Brain and Spine or WC
Defused a frustrated patient
"Thank you
for calling Monterey Spine and Joint"
patient/caller puts you on hold
pt asks why you need DOB
Help with a work note
Help a lost pt find the clinic
pt calls to tell us they're running late after their appt time.
