(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
"Thank you
for calling Monterey Spine and Joint"
transfer to PM scheduler
Pt says "I don't need a referral." for Brain and Spine or WC
Defused a frustrated patient
Help a lost pt find the clinic
figure out who called a pt when they don't know and there are no chart notes/flags
Call from CHOMP
Used the patients name
patient/caller puts you on hold
Let patient know about the portal
Call from SX center
connect new pt to a scheduler on first call
ER f/u
told pt to have a great/ good/etc day
Apologized when appropriate
help pt with Rx/Rx-refill
pt calls to tell us they're running late after their appt time.