(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Apologized when appropriate
help pt with Rx/Rx-refill
Help a lost pt find the clinic
Defused a frustrated patient
pt asks why you need DOB
transfer to PM scheduler
told pt to have a great/ good/etc day
Let patient know about the portal
pt calls to tell us they're running late after their appt time.
transfer pt to MA
caller helped in under 1 minute
ER f/u
"Thank you
for calling Monterey Spine and Joint"
Remained calm with an upset patient
patient thanks you by name
patient/caller puts you on hold
Call from SX center
Help with a work note
Pt says "I don't need a referral." for Brain and Spine or WC
took lunch exactly at scheduled time
Used the patients name
Call from CHOMP
connect new pt to a scheduler on first call
figure out who called a pt when they don't know and there are no chart notes/flags
