(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Apologized when appropriate
pt asks why you need DOB
Let patient know about the portal
Help with a work note
patient/caller puts you on hold
Defused a frustrated patient
Help a lost pt find the clinic
transfer pt to MA
ER f/u
transfer to PM scheduler
Pt says "I don't need a referral." for Brain and Spine or WC
connect new pt to a scheduler on first call
took lunch exactly at scheduled time
patient thanks you by name
"Thank you
for calling Monterey Spine and Joint"
Used the patients name
caller helped in under 1 minute
Call from CHOMP
figure out who called a pt when they don't know and there are no chart notes/flags
Remained calm with an upset patient
pt calls to tell us they're running late after their appt time.
